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Handbook of Education Partners January 2012

Supplement with Reseller Middle East

brought to you by:


Focused on delivering Knowledge to enable people, realize business value, and accelerate technology returns A challenge faced by all organizations is how to ensure their employees with varying skill levels and learning styles receive training targeted to their individual needs and job roles. At New Horizons, we solve this problem by incorporating multiple learning methods, our broad capabilities and deep industry alliances are the hallmarks of our focus on and commitment to actively and effectively manage the life-long learning needs of organizations

and their employees. To accomplish this, we deliver a full range of technical, application and business skills training solutions. Our instructors are equal parts IT practitioner and IT trainer. They are committed to delivering a superior learning experience, so the student accomplishes more than just learning the latest technologies. Knowledge transfer is accelerated by engaging the student in real work—real life situations.

New Horizons Business Center Building Khalid Bin Waleed Metro station, Bur Dubai

Phone: +971 4 3962222 Fax: +971 4 3973877 Email: courses.dubai@newhorizons.com Website: www.newhorizons.com/dubai


Handbook of Education Partners Publisher Dominic De Sousa COO Nadeem Hood Managing Director Richard Judd richard@cpidubai.com +971 4 440 9126 Editorial Senior Editor Arun Shankar arun@cpidubai.com +971 4 440 9142 Advertising Commercial Director Rajashree R Kumar raj@cpidubai.com +971 4 440 9131 Advertising Executive Merle Carrasco merle@cpidubai.com +971 4 440 9134 Circulation

CONTENTS

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11

Fast Lane

Pearson in Practice

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12

Global Knowledge

Spectrum Training

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13

New Horizons

University of Phoenix

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14

Omnix International

ITEC Institute, Industry Round up

Database and Circulation Manager Rajeesh M rajeesh@cpidubai.com +971 4 440 9147 Production and Design Production Manager James P Tharian james@cpidubai.com +971 4 440 9146 Art Director Kamil Roxas kamil@cpidubai.com +971 4 440 9112 Designer Analou Balbero analou@cpidubai.com +971 4 440 9104 Photographer Cris Mejorada cris@cpidubai.com +971 4 440 9108 Digital www.rwme.net DIGITAL SERVICES

IT education and training is an important part of the channel workflow process. Technologies and products are continuously churned out by vendors and continuously evaluated by end customers for business adoption, enhancement and return. For channel players the velocity and volume of the sell through process being accelerated by end user demand can make or break their business. A thorough understanding of technologies and hands on knowledge of products being passed down from vendors to distributors and from distributors to resellers and system integrators is an important part of the sell through process.

Digital Services Manager Tristan Troy P Maagma Web Developers Jerus King Bation Erik Briones Jefferson de Joya Louie Alma online@cpidubai.com +971 4 440 9100 Published by

1013 Centre Road, New Castle County, Wilmington, Delaware, USA Branch Office PO Box 13700 Dubai, UAE Tel: +971 4 440 9100 Fax: +971 4 447 2409 Printed by Printwell Printing Press LLC Š Copyright 2011 CPI All rights reserved While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein.

All global vendors today have made technology specialisation for channel partners a prerequisite of moving up their partner programmes. Channel partners are expected to have multiple members of their presales, implementation and support teams, certified in the relevant competence areas. The number of certified team members is usually listed on vendor partner search portals and improves the standing of partners amongst end customers for supplier selection. The complexity of the above skills development engagements is handled by the education and training community. Leading players in the area of IT education and training including New Horizons, Global Knowledge, Fast Lane amongst others have to invest tremendous amount of energy and mobility to keep their trainers ahead of the pack and to keep them recertified before they certify the rest of the industry’s professionals. Reseller Middle East is proud to bring to you a compilation of the leading IT education and training players operating across the region. The information compiled and presented primarily covers details of the training courses available from them as well as location of their centres. We have endeavoured to make this information as comprehensive and reliable as possible within the framework of this modest supplement. We sincerely hope this helps the reader in pursuit of their skills development and helps them to face the challenges raised by technologies of today. Best wishes, The Reseller team editor@rwme.net

All information compiled and presented is based on inputs from respective participants during the months of October, November and December 2011.


Fast Lane SNAPSHOT CEO: Josef Miskulnig Year of start up: 1996 Address: Knowledge Village, Block 17, 1st Floor, PO Box 53941, Dubai, UAE Profile: As an experienced Cisco learning partner, Fast Lane works closely with Cisco, delivering technology training to Cisco, Cisco Channel Partners and end users on a worldwide basis. Fast Lane is also the only NetApp training partner certified for the complete EMEA region. IT vendors supported: Cisco Systems, NetApp, VMWare

Fast Lane is a leading IT Training company with offices spread across five continents. Its team of subject matter provides corporations and individuals in the IT industry with training and professional services. Fast Lane moves has been moving forward by identifying and exploring key technology areas required by businesses and assisting organizations with the implementation of these technologies. Their goal is to maintain their status as a provider of networking training by technical and execution competence.

Summary of IT education or career courses offered: Voice and Unified Communications, Security and VPN, Data Centre, Telepresence and storage networking, wireless, optical technologies, other advanced technologies. Cisco Sales Training, Cisco Routing And Switching Training, Cisco Network Design Training, Cisco Network Management Training, Cisco Service Provider Training, Cisco Security Training, Cisco Voice And Unified Communications Training, Cisco Voice And Unified CommunicationsContact Centre Training, Cisco Wireless And Mobility Training, Cisco Data Centre-Network Infrastructure And Unified Fabric Training, Cisco Data Centre Unified Computing And Servers Training, Cisco Data Centre-Storage Networking Training, Cisco Data Centre-Application Networking Services Training, Cisco Digital Media Suite Training, Cisco Tandberg Training, Cisco Ironport Training, Cisco Advanced Services Training, Net App Training. Most popular courses Interconnecting Cisco Networking Devices, Part 1 This course focuses on providing the skills and knowledge necessary to implement and support a small switched and routed network. For the purpose of this course, a small network is defined as 1 to 20 hosts connected to a single switch, with the switch running a single VLAN. The switch is also connected to a router providing a routed link to a simulated Internet and corporate office. The course works from the bottom up, providing knowledge and skills as they are needed. The course starts with an introduction to networks. It then introduces host-to-host communications using TCP/IP. Next, Layer 2 devices (switches) are introduced into the network. Next, Layer 3 devices 0000(routers) are introduced into the network. The introduction of Layer 3 devices leads to the use of WANs and routing to connect the site to the Internet and corporate sites. Interconnecting Cisco Networking Devices, Part 2 This five-day course focuses on using Cisco Catalyst switches and Cisco routers that are connected in LANs and WANs typically found at medium-sized network sites. Upon completing this training course, you should be able to configure, verify, and troubleshoot the various Cisco networking devices in a small network environment. Implementing Cisco IP Routing v1.0 This course is presented by Cisco training partners to their end customers. This five-day course is designed to help students prepare for Cisco CCNP certification. The course is a component of the CCNP curriculum. It is designed for network engineers with at least one

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year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to plan, configure and verify the implementation of secure enterprise LAN and WAN routing solutions using a range of routing protocols. Course also covers configuration of solutions to support branch offices and mobile workers. Implementing Cisco Switched Networks This five-day course is designed to help students prepare to plan, configure and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. These skills are validated in the Cisco CCNP Routing and Switching certification, a professional-level certification specialising in the routing and switching field. This course is a component of the Cisco CCNP Routing and Switching curriculum. This course is designed to give students a firm understanding of how to manage switches

Training centres UAE Fast Lane Computer Consultancy Address: PO Box 53941 Contact name: Eva Petz Contact email: training@flane.com Contact phone nos: +971 4 4289441 No of classrooms: 6 Total student capacity: 96 Summary of IT education or career courses offered: Cisco Core and Advanced technology training, Netapp & VMWare, CCNA, CCNP Routing and Switching, Voice, Security, Wireless, Service Provider, DataCenter, Unified Communications, TelePresence & Advanced Services Kenya Fast Lane/Computer Pride Address: PO Box 42656-00100, Nairobi, Kenya Contact name: Eva Petz

in an enterprise campus environment. This training class reinforces the instruction by providing students with hands-on labs. Troubleshooting and Maintaining Cisco IP Networks This course is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. This course is a component of the CCNP curriculum. The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as

Contact email: training@flane.com Contact phone nos: +971 4 4289441 No of classrooms: 10 Total student capacity: 100 Summary of IT education or career courses offered: Cisco Core and Advanced technology training, Netapp and VMWare, CCNA, CCNP Routing and Switching, Voice, Security, Wireless, Service Provider, DataCenter, Unified Communications

procedural and organisational aspects of the troubleshooting and maintenance process. Implementing Cisco Data Centre Networking This five day course offers Data Centreoriented content primarily focused on the Cisco Catalyst 6500 Series switches, Cisco Catalyst 4900 Series top-of-rack switches, and to a lesser degree also on the Blade switches. This is one of six courses and exams that support the Advanced Data Centre Networking Infrastructure partner specialisation. Implementing Cisco Data Centre Unified Fabric This is a five-day course for those who install and implement the Cisco Nexus 7000 and 5000 Switch, and the Cisco Nexus 2000 Fabric Extender. The course covers the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 and 5000 Switches in the network and SAN environment.

Switching, Voice, Security, Wireless, Service Provider, DataCenter, Unified Communications, TelePresence & Advanced Services

South Africa Fast Lane Computer Consultancy Address: Johannesburg, Bryanston, Ground Floor, Twickenham Building, The Campus, Cnr Main and Sloane Street Bryanston, Johannesburg, 2021 Contact name: Eva Petz Contact email: training@flane.com Contact phone nos: +971 4 4289441 Summary of IT education or career courses offered: Cisco Core and Advanced technology training, Netapp and VMWare, CCNA, CCNP Routing and

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Global Knowledge SNAPSHOT Managing Director: Richard Pryor-Jones Year of start up: 2001 Address for head office: Global Knowledge Holdings BV ( Netherlands - Iepenhoeve 5- 3438, Nieuwegein) IT vendors supported: Cisco, Microsoft, VMware, Juniper Networks, Citrix, ITIL, EC-Council, Avaya, Bluecoat, Riverbed, PMP, Oracle, Cisco Iron Port Summary of IT education or career courses offered: Network training, virtualisation, security, voice, data, business

Global Knowledge is a global leader in IT and business skills training. Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, North Carolina, USA. The company is owned by Midocean partners. The Canadian headquarter are in Toronto and EMEA headquarters are in London. In 2006, Global Knowledge acquired Azlan Training, which established it as Europe’s largest IT training provider. In 2007, Global Knowledge expanded its global footprint to include IT training, consulting and services in the Middle East and Africa through the acquisition of Synergy Professional Services. Via the 2009 acquisition of Nexient Learning, it became the largest corporate training provider in Canada. Global Knowledge’s core training is focused on Cisco, Microsoft, Nortel, VMware, Red Hat, business process improvement and leadership development. Its IT courses include networking, programming, operating systems, security and telephony. Its business skills courses feature project management, ITIL, people management, and business analysis. And more than 1,200 courses span foundational and specialised training and certifications. In the MEA its training centre locations include: Cairo, Dubai, Riyadh, Jeddah and Dammam. Internationally it is based at: Austria, Belgium, Canada, Denmark, Egypt, France, Germany, Ireland, Netherlands, Norway, Saudi Arabia, Spain, Sweden, United Arab Emirates, United Kingdom; and Colombia, Japan, Korea, Malaysia, Mexico, Singapore, and Venezuela via partnership.

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Cisco Networking Routing and Switching ICND Interconnecting Cisco Networking Devices, IUWNE Implementing Unified Wireless Networking Essentials, ICOMM Introducing Cisco Voice and Unified Communications Administration, IINS Implementing Cisco IOS Network Security, CCNABC Cisco CCNA Certification Fast Track Programme, CCNPFT Cisco Certified Network Professional - Fast Track, ROUTE Implementing Cisco IP Routing, SWITCH Implementing Cisco Switched Networks v1.0, TSHOOT Troubleshooting and Maintaining Cisco IP Networks, QOS Implementing Cisco Quality of Service, MPLS Implementing Cisco MPLS, MPLST Implementing Cisco, MPLS Traffic Engineering & Other Features, BGP Configuring BGP on Cisco Routers, DESGN Designing for Cisco Internetwork Solutions , ARCH Designing Cisco Network Service Architectures, IPFD IPv6 Fundamentals, Design and Deployment Voice Over IP Training Telephony CVOICE Implementing Cisco Voice Communications, CIPT Implementing Cisco Unified Communications Manager, UCAD Cisco Unified Communications Architecture and Design, CVPI Customer Voice Portal Implementation, UCCXD Unified Contact Centre Express & Unified IP IVR Deployment, CAPPS Integrating Cisco Unified Communications Applications, TVOICE Troubleshooting Cisco Unified Communications, UC Implementing Cisco Unified Communications 8.5 Features Network Storage DCSNS Designing Cisco Storage Networking Solutions TelePresence PAIATVS Implementing Advanced Telepresence Video Solutions, PAIETVS Implementing Express Telepresence Video Solutions Security SECURE Securing Cisco Routers and Switches, FIREWALL Deploying Cisco ASA Firewall Solutions, VPN Deploying Cisco ASA VPN Solutions, CANAC Implementing NAC Appliance (Cisco Clean Access), SSECMGT Managing Enterprise Security with Cisco Security Manager, MARS Implementing Cisco Security Monitoring Analysis & Response System, IPS Implementing Cisco Intrusion Prevention System, ACS Implementing Cisco Secure Access Control System, SSSE Security Solutions for System Engineers Unified Communications UCSEC Implementing Cisco Unified Communications Security, ACUCM Administering Cisco Unified Communications Manager v7.0, IUM Implementing Cisco Unified Messaging, IUC Implementing Cisco Unity Connection


Wireless Training IUWMS Implementing Cisco Unified Wireless Mobility Services, IUWVN Implementing Cisco Unified Wireless Voice Networks, IAUWS Implementing Advanced Cisco Unified Wireless Security, CUWSS Conducting Cisco Unified Wireless Site Survey, CUWN Cisco Unified Wireless Networking

Server 2008 Network Infrastructure and Application Platform, 6421A Configuring and Troubleshooting Windows Server 2008 Network Infrastructure, 6425A Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Service, 6428A Configuring and Troubleshooting Windows Server 2008 Terminal Services, 6430A Planning and Administering Windows Server 2008 Servers

Cisco Data Centre Training CWAAS Cisco Wide-Area Application Services, ACESM Implementing the Application Control Engine Service Module v2.0, DCASI Implementing Cisco Data Centre Application Services, DCASD Designing Cisco Data Centre Application Services, DCNXK Implementing the Cisco Nexus, DCNID Designing Cisco Data Centre Network Infrastuctures, DCNI1 Data Centre Network Infrastructure-1, DCUCTS Data Centre Unified Computing System Troubleshooting, DCUCI Cisco Data Centre Unified Computing Implementation, DCUCD Cisco Data Centre Unified Computing Design, DCUFI Implementing Cisco Data Centre Unified Fabric, DCUFD Designing Cisco Data Centre Unified Fabric, MCAST Implementing Cisco Multicast

Exchange and Unified Communications 10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010, 10533A Deploying, Configuring and Administering Microsoft Lync Server 2010, 6451A Planning, Deploying and Managing Microsoft Systems Centre Configuration Manager 2007

Microsoft Windows7 6292 A Installing and Configuring Windows 7 Client

SharePoint 10174 Configuring and Managing Microsoft SharePoint 2010, 10231 Designing and Deploying Microsoft SharePoint 2010

Windows 2008 6418B Deploying Windows Server 2008, 6420A Fundamentals of Windows

Virtualisation 10215 Implementing and Managing Microsoft Server Virtualisation

Global Knowledge has received the following awards and recognitions: - VMware Global Education Partner of the Year. - Cisco Global Learning Partner of the Year. - Training Industry.com List of Top 20 Companies. - Training Industry.com Top 20 IT Training Company. - EC-Council Most Outstanding Accredited Training Centres Training centres UAE Global Knowledge Address: PO Box 500716, Dubai Contact name: Anders Norregaard Contact phone nos: +971 4 4464987 Summary of IT education or career courses offered: Cisco Networking Routing and Switching, Voice Over IP Training Telephony, Network Storage, TelePresence, Security, Unified communication,

System Centre 50028B Managing System Centre Operations Manager 2007 Forefront Course 50357A Implementing Forefront Threat Management Gateway (TMG) 2010, M50402 Implementing Forefront Unified Access Gateway 2010

Wireless, Data centre; Microsoft Windows 7, Windows 2008, Exchange and Unified communications, System centre, Forefront centre, Sharepoint, Virtualisation, Vmware, Avaya, Citrix Virtualisation, EC-Council, ISC Security, Blue Coat, Juniper Networks, Iron Port, Riverbed, Project Management, ITIL, Leadership and business skills Saudi Arabia Global Knowledge Address: Riyadh, Saudi Arabia Contact name: Alaa Saafan Contact phone nos: +966 1 4888484 Summary of IT education or career courses offered: Cisco Networking Routing and Switching, Voice Over IP Training Telephony, Network Storage, TelePresence, Security, Unified communication, Wireless, Data centre; Microsoft Windows 7, Windows 2008, Exchange and Unified communications, System centre, Forefront centre, Sharepoint, Virtualisation, Vmware, Avaya, Citrix

Virtualisation, EC-Council, ISC Security, Blue Coat, Juniper Networks, Iron Port, Riverbed, Project Management, ITIL, Leadership and business skills Egypt Global Knowledge Address: Egypt, Cairo Contact name: Maged Thabet Contact phone nos: + 20 2 2269 1982 Summary of IT education or career courses offered: Cisco Networking Routing and Switching, Voice Over IP Training Telephony, Network Storage, TelePresence, Security, Unified communication, Wireless, Data centre; Microsoft Windows 7, Windows 2008, Exchange and Unified communications, System centre, Forefront centre, Sharepoint, Virtualisation, Vmware, Avaya, Citrix Virtualisation, EC-Council, ISC Security, Blue Coat, Juniper Networks, Iron Port, Riverbed, Project Management, ITIL, Leadership and business skills

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New Horizons SNAPSHOT COO: Mohammed Aslam Year of start up: 1981 Address for head office: Dasman Complex Block Building, 1st Floor Ahmad Al Jaber Street, Al Sharq Area, PO Box 15454, Kuwait City 13094, Al Assimah, Kuwait IT vendors supported: Microsoft, Oracle Solaris, Cisco, HP Software Education, Citrix, Fujitsu, Project Management for Professionals, EC Council, CompTIA, ITIL, CBP, Microsoft Applications, Graphics and Design Courses Summary of IT education or career courses offered:

For 30 years New Horizons has provided learning solutions that have transformed businesses and helped 30 million students reach their career goals. Over the last quarter of a century, we have grown into a global network of 323 centres in 60 countries and are responsible for pioneering learning methods that have changed the IT training landscape. In the UAE, the Dubai branch was established in 1998 and Abu-Dhabi branch in 2001. As experts in creating learning programs for adults, New Horizons helps thousands of customers achieve better business results through training every year. We do more than just deliver quality training. We use assessment, measurement, tracking and reporting tools to verify our customers get the full benefit from their investment in training. New Horizons is closely aligned with the IT industry in support of the ever changing software programs which require training by the users of these programs. Our partnerships include: Microsoft Gold Partners, Oracle-Sun, Cisco, Citrix, PMI, ITIL, HP Software Education Centre, Fujitsu, CompTIA, EC Council, ElementK, Knowledge Advisor, Prometric and Pearson Vue. In fact, New Horizons holds the designation of largest network for many of our technical and certification vendor partner programs. New Horizons is the largest network of: - Microsoft Gold Certified Partner for Learning Solutions - Authorised Oracle-Sun Education Centre - Cisco Learning Associate.

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Microsoft Office, Access, Excel, Outlook, PowerPoint, Project, Publisher, Sharepoint, Visio, Windows, Word, Microsoft Tech , Exchange Server 2010, Exchange Server 2007, SharePoint 2010, SharePoint 2007, SQL Server 2008, Visual Studio 2008 and .NET, Windows 7, Windows Server 2008, Cisco, Citrix, CompTIA, Information Security, Novell, Red Hat, VMWare, ITIL, Project Management, Cisco Certifications, Cisco CCNA, Cisco CCNA Security, Cisco CCNA Voice, Cisco CCNA Wireless, Cisco CCNP, Virtualisation, Cloud Computing, Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Desktop Support Technician (MCDST), Citrix Basic Administration for Citrix XenApp 6.5, Citrix XenServer 5.6 Administration, Advanced Administration for Citrix XenApp 6.5, Citrix Xen Desktop 5 Administration, Engineering a Citrix Virtualisation Solution, Basic Administration for Citrix Netscaler 9.2, Advanced Administration for Citrix NetScaler 9.2, Computer Hacking Forensic Investigation, Certified Ethical Hacking V7, HP Operations Manager 9.x for Windows I (Administration), HP Course Operations Manager 9.x for Windows II (Advanced Administration), HP Course Network Node Manager i-Series 9.0 Essentials, HP Course Universal CMDB 9.0 Essentials Training, HP Course Data Protector 6.x software Essentials, HP Course Business Service Management 9.0 Essentials, HP Course Operation Manager 9.x on UNIX/Linux Administration Essentials, HP Course Service Manager 9.x Request Management

- Citrix Authorized Learning Centre - EC Council Authorized Training Partner - Authorised Prometric Testing Centre - CompTIA Authorised Training Centre

partners of Knowledge Advisors, Metric That Matter is used to collect feedback from students to gauge customer satisfaction and evaluate performance. Training centres

New Horizons centres provide customer-focused learning choices in multiple formats and delivery methods. Traditional classroom learning: Students have their own networked environments, which enable instructors to manage hands-on labs, demonstrations and exercises that mirror the professional environment. On-Site Training: Includes groups of people with the same training needs. They can deliver “off-the-shelf,� slightly modified or completely customized courses for learning needs. As

UAE New Horizons Computer Learning Center Address: Unit 201 The Business Center, Bur Dubai, Dubai Contact name: Ms Chetna Singh Contact email: courses.dubai@newhorizons.com Contact phone nos: +971 43962222 No of classrooms: 8 Student capacity: 18 to 22 students per classroom


Summary of IT education or career courses offered: Microsoft Office , Access, Excel, Outlook, PowerPoint, Project, Publisher, Sharepoint, Visio, Windows, Word, Microsoft Tech, Exchange Server 2010, Exchange Server 2007, SharePoint 2010, SharePoint 2007, SQL Server 2008, Visual Studio 2008 and .NET, Windows 7, Windows Server 2008, Cisco CCNA, Cisco CCNA Security, Cisco CCNA Voice, Cisco CCNA Wireless, Cisco CCNP, Microsoft Virtualisation, Cloud Computing, Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Desktop Support Technician (MCDST), Basic Administration for Citrix XenApp 6.5, Citrix XenServer 5.6 Administration, Advanced Administration for Citrix XenApp 6.5, Citrix Xen Desktop 5 Administration, Engineering a Citrix Virtualisation Solution, Basic Administration for Citrix Netscaler 9.2, Advanced Administration for Citrix NetScaler 9.2, Computer Hacking Forensic Investigation, Certified Ethical Hacking V7, HP Course Operations Manager 9.x for Windows I (Administration), HP Course Operations Manager 9.x for Windows II (Advanced Administration), HP Course Network Node Manager i-Series 9.0 (Essentials), HP Course Universal CMDB 9.0 (Essentials Training), HP Course Data Protector 6.x software (Essentials), HP Course Business Service Management 9.0 Essentials, HP Course Operation Manager 9.x on UNIX/Linux Administration (Essentials), HP Course Service Manager 9.x Request Management, Oracle Database 11g: New Features for Administrators DBA, Oracle Database 11g: Security DBA, Oracle 11g: RAC and Grid Infrastructure Administration Accelerated Ed1, Oracle Database 11g: DataGuard Administration, Oracle Database 11g: Performance Tuning DBA, Oracle Database 11g: Introduction to SQL Ed 1, Oracle Database 11g: Administration Workshop 1, Oracle Database 11g: Administration Workshop 2, Oracle Solaris 11 System Administration, Oracle Solaris 11 Advanced System Administration, Sun Cluster 3.2 Adv Administration Edition 2 (ES-445), Developing Web Applications using Java Server Faces, Build up Database Driven Application with JPA, Business Component Development with EJB Technology Component, Developing Web Services Using Java Technology, Java EE6, Project Management for Professionals, EC Council,

CompTIA, ITIL, CBP, Microsoft Applications, Graphics and Design Courses. UAE New Horizons Computer Learning Center Address: Al Ghaith Tower, Hamdan street 9th floor 902, Abu Dhabi, UAE Contact name: Adib Chehade Contact email: adib.chehade@newhorizons.ae Contact phone nos: +971 02 6266667 No of classrooms: 5 Student capacity: 16 students per classroom Summary of IT education or career courses offered: Microsoft Office, Access, Excel, Outlook, PowerPoint, Project, Publisher, Sharepoint, Visio, Windows, Word, Exchange Server 2010, Exchange Server 2007, SharePoint 2010, SharePoint 2007, SQL Server 2008, Visual Studio 2008 and .NET, Windows 7, Windows Server 2008, Cisco CCNA, Cisco CCNA Security, Cisco CCNA Voice, Cisco CCNA Wireless, Cisco CCNP, Microsoft Virtualisation, Cloud Computing , Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Desktop Support Technician (MCDST), Basic Administration for Citrix XenApp 6.5, Citrix XenServer 5.6 Administration, Advanced Administration for Citrix XenApp 6.5, Citrix Xen Desktop 5 Administration, Engineering a Citrix Virtualisation Solution, Basic Administration for Citrix Netscaler 9.2, Advanced Administration for Citrix NetScaler 9.2, Computer Hacking Forensic Investigation, Certified Ethical Hacking V7 Kuwait

SharePoint 2007, SQL Server 2008, Visual Studio 2008 and .NET, Windows 7, Windows Server 2008, Cisco CCNA, Cisco CCNA Security, Cisco CCNA Voice, Cisco CCNA Wireless, Cisco CCNP, Microsoft Virtualisation, Cloud Computing , Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Desktop Support Technician (MCDST), CompTIA, Information Security, Novell, Red Hat, VMWare, ITIL, Project Management Qatar New Horizons Computer Learning Center Address: Salwa Road, Al Waab City Building, Doha 6290 Contact name: Mohammad Atieh Contact email: mohammad.atieh@newhorizons.com.qa Contact phone nos: + 974 44465000 No of classrooms:5 Student capacity: 16 students per classroom Microsoft Office , Access, Excel, Outlook, PowerPoint, Project, Publisher, Sharepoint, Visio, Windows, Word, Exchange Server 2010, Exchange Server 2007, SharePoint 2010, SharePoint 2007, SQL Server 2008, Visual Studio 2008 and .NET, Windows 7, Windows Server 2008, Cisco CCNA, Cisco CCNA Security, Cisco CCNA Voice, Cisco CCNA Wireless, Cisco CCNP, Microsoft Certifications - Virtualisation, Cloud Computing , Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Desktop Support Technician (MCDST), CompTIA, Information Security, Novell, Red Hat, VMWare, ITIL, Project Management

New Horizons Computer Learning Center Address: Al Sharq Area, Kuwait, PO Box 304 Dasman 15454 Contact name: Walid Naamani Contact email: walid.naamani@newhorizons.com.kw Contact phone nos: +965 222 40190 No of classrooms: 5 Student capacity: 16 students per classroom Summary of IT education or career courses offered: Microsoft Office , Access, Excel, Outlook, PowerPoint, Project, Publisher, Sharepoint, Visio, Windows, Word, Microsoft Tech , Exchange Server 2010, Exchange Server 2007, SharePoint 2010,

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Omnix International SNAPSHOT Director, CAE: DrJayant M. Deshpande Year of start up: 1987 Address for head office: Al Nasr Building No2, Oud Metha Road, PO Box 50999, Dubai, UAE IT vendors supported: Autodesk, HP Summary of IT education or career courses offered: AEC: Architecture, engineering and construction Infrastructure: Civil and Geographic Information System Manufacturing: Plant design, P&ID 3D Visualisation: Architectural rendering, interior and exterior renderings Omnix CAE division is the authorised value added distributor and authorised training centre of Autodesk products in UAE, Saudi Arabia, Kuwait, Oman and Bahrain. Autodesk Inc is a global vendor in 3D design, engineering and entertainment software. In Qatar, Omnix CAE is a value added reseller for Autodesk products. Omnix International’s regional training centres have received Autodesk’s ATC of the year awards three times in 2007, 2007 and 2008 Omnix CAE division has been associated with the CAD industry and Autodesk for over two decades. As a result, Omnix CAE has provided CAD software solutions to majority of architecture, engineering and construction firms in the region.

AutoCAD-Level 1 (fundamentals), AutoCAD-Level 2 (advanced), AutoCAD-Level 3 (3D drawing and modelling), AutoCAD architecture-Level 1 (fundamentals), AutoCAD architecture-Level 2 (advanced), Revit architecture-Level 1 (essentials), Revit architecture-Level 2 (advanced), AutoCAD MEPmechanical module, AutoCAD MEP-electrical module, AutoCAD MEP-plumbing module, AutoCAD MEP-advanced, Autodesk Revit MEP-mechanical module, Autodesk Revit MEP-electrical module, Autodesk Revit MEP-plumbing/fire protection, Autodesk inventor-Level 1 (essentials), Autodesk inventor-Level 2 (advanced assembly and machine design), Autodesk inventor-Level 3 (tube and pipe design and dynamic simulation and stress analysis), AutoCAD mechanical (essentials), AutoCAD electrical-Level 1 (essentials), AutoCAD electrical-Level 2 (advanced), AutoCAD civil 3D (essentials), AutoCAD map 3D 2010 (essentials), Autodesk 3Ds Max/ Autodesk 3Ds Max design (essentials) Mastering AutoCAD 2012, Mastering AutoCAD Architecture 2012, Mastering Revit Architecture 2012, Mastering Revit Structure 2012, Mastering Revit MEP 2012, Mastering Civil 3D 2012, Mastering Map 3D 2012, Robot Structural Analysis, Autodesk Quantity TakeOff, Autodesk Navisworks, Autodesk 3Ds Max Design 2012, Autodesk 3Ds Max 2012.

Training centres Kuwait UAE Omnix International Address: PO Box 50999, Dubai Contact name: Sundar Chorchelvan Contact email: sundar@omnix-group.com Contact phone nos: +971 50 3518103 No of classrooms: 2 Total student capacity: 12 Summary of IT education or career courses offered: Mastering AutoCAD 2012, Mastering AutoCAD Architecture 2012, Mastering Revit Architecture 2012, Mastering Revit Structure 2012, Mastering Revit MEP 2012, Mastering Civil 3D 2012, Mastering Map 3D 2012, Robot Structural Analysis, Autodesk Quantity TakeOff, Autodesk Navisworks, Autodesk 3Ds Max Design 2012, Autodesk 3Ds Max 2012.

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Omnix International Kuwait Address: PO Box 27750, Qibla, Kuwait Contact name: Shanmugham Madhiazhagan Contact email: sha@omnix-group.com Contact phone nos: +965 94974367 No of classrooms: 1 Total student capacity: 10 Qatar Promedia Qatar Address: PO Box 18360, Doha, Qatar Contact name: Nidhin Contact email: nidhin.dev@promedia-qatar.com Contact phone nos: +974 66588557

No of classrooms: 1 Total student capacity: 10 Saudi Arabia Omnix Saudi Address: PO Box 407 Abdul Mohsen, Al Khobar, Saudi Arabia Contact name: Amir Mohammad Contact email: amirm@omnix-group.com Contact phone nos: +966 38653593 No of classrooms: 1 Total student capacity: 10


Pearson in Practice SNAPSHOT Name of CEO/Managing Director: Fiona McBride Year of start up: 2009 Address for head office: 80 The Strand, London, WC2R 0RL IT vendors supported: Microsoft, CompTia Summary of IT education or career courses offered:

Recognising the growing skills need of employers, its staff and young people, Pearson in Practice brings its international skills training to the UAE. Pearson in Practice is one of UK’s largest providers of vocational and professional training and is part of Pearson, a leading education company. From pre-school to high school, early learning to professional certification, Pearson’s curriculum materials, multimedia learning tools and training programmes help to educate more than a hundred million people globally, more than any other private enterprise. With governments in the Emirates committed to up-skilling the workforce, the programmes are designed to equip young people and employees with the right skills to succeed in key sectors in the Middle East. This is achieved whilst helping employers to increase productivity, skills and improve staff retention. Using various training models, the programmes are hands-on, practical and deliver the current and future needs of local businesses. Crucially, they are delivered by a team of industry experts. Today IT and telecom jobs are no longer just about the technology. Those working in this industry need good technical and creative abilities, the capacity to work well as part of a team, good literacy and numeracy as well as strong ICT skills. Strong IT work experience is also crucial in securing employment. This programme provides a blend of skills development and workplace experience. IT professionals serve customers in all types of business. They could be developing software or

BTEC IT Diploma The Diploma in IT is completed in 18 weeks through 30 hours a week of intensive tutor led sessions in a Pearson in Practice Centre with an additional 10 hours of self directed study and project work. Delivery is through practical work, classroom activities and group teaching. Students will learn new skills and work on projects, creating networks, trouble-shooting, building PCs and installing software. On successful completion of this 18 week programme, students will gain the BTEC Level 3 Diploma in IT which is equivalent to 2 UK A Levels. CompTIA A+ Practical Application, CompTIA A+ Essentials, Microsoft Academy Windows 7 – MTA Operating Systems, Microsoft Academy Windows 7 – MTA Networking. BTEC IT Extended Diploma On successful completion of the Diploma in IT, the student can progress into the Extended Diploma in IT or the Internship programme. Pearson will work to find a suitable employer who will provide valuable experience of the industry and enable the learner to put their new skills to work. Whilst on the Internship, the learner is supported to develop an IT-based project with the employer to complete the additional units required to achieve the BTEC Level 3 Extended Diploma in IT. During the Internship learners will also attend the Pearson in Practice Centre on an evening basis to gain an additional Microsoft Academy MCTS Configuring Windows 7 qualification.

websites, helping companies set up new systems, or training people to use their IT facilities. This sector is also growing and requires people who are multiskilled and able to work across a variety of different digital platforms. These programmes are designed as specialist, vocationally related qualifications for those who have a clear view of their future career or want to progress to higher education. They are a recognised alternative to UK A levels.

Block 2A, G27, PO Box 502825, Dubai Contact name: Richard Firth Contact email: Richard.firth@pearson.com Contact phone nos: 44535370 No of classrooms: 3 Total student capacity: 60

Training centres UAE Pearson in Practice UAE Academy Address: Pearson in Practice, Knowledge Village,

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Spectrum Training SNAPSHOT Managing Director: Sanjeev Singh Year of start up: 2004 Address for head office: F144, Block 2A, Knowledge Village, Dubai Internet City, Dubai IT vendors supported: Juniper Networks, Microsoft, EC Council, Array Networks, Blue Cat Networks, Comptia Summary of IT professional and certification courses offered:

This is a high end IT training company focussed on networking and security technologies including routing and switching. Its customer base is primarily driven by end customer implementations from Juniper Networks and Microsoft. It also caters to the skills upgradation of channel partners. Training centres UAE Spectrum Training Address: PO Box 500397, Dubai Contact name: Sanjeev Singh Contact email: Training@spectrumme.com Contact phone nos: +971 4 36220223,24 No of classrooms: 5 Total student capacity: 55 Saudi Arabia Spectrum Training Address: Riyadh Contact name: Sanjeev Singh Contact email: Training@spectrumme.com Contact phone nos: +966 12168331, +966 14611997 No of classrooms: 3 Total student capacity: 30

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Juniper Networks JUNOS security-enterprise routing, JUNOS Routing Essentials, JUNOS for Unified Threat Management, JUNOS for security platforms, Advanced JUNOS for security platform, JUNOS intrusion prevention system functionality, JUNOS Enterprise Switching, Advanced JUNOS Enterprise Switching, JUNOS Intermediate Routing, Juniper Advanced Policy, Advanced Juniper Networks Service Provider Routing, JUNOS MPLS and VPN’s, JUNOS Class of Service, Screen OS Security (SSG/ISG/Netscreen Firewall) and JUNIPER IDP, Configuring Juniper Networks Firewall/ IPSec VPN Products, Integrating Juniper Networks Firewalls and VPN’s into High-Performance Networks, Advanced Juniper Networks IPSec VPN Implementations, Attack Prevention with Juniper Networks Firewalls, Implementing NetScreen Intrusion Detection and Prevention Products, Network and Security Manager Fundamentals, Configuring Juniper Networks Secure Access, Advanced Juniper Networks Secure Access, E Series Broadband Remote Access Server Configuration, Introduction to Juniper Networks Routers, Operating Juniper Networks WX Application Acceleration platforms, Implementing Juniper Networks Steel-Belted Radius, Introduction to the Juniper Network Routers and E-Series Broadband Remote, Access Server Configuration Basics, Configuring Security Threat and Response Management, Introduction to Juniper Networks Wireless LAN, Advanced Juniper Networks Wireless LAN, Data Center Design Best Practices Microsoft Exchange 2010 Courses, Exchange 2007 Courses, Windows Server 2008 Courses, System Center Suite, SharePoint Server Courses, Forefront Suite, SQL Server Courses, Windows 7 Courses, Courses for Office, Project, SharePoint EC–Council Certified Ethical Hacking, Certified Hacking and Forensic Investigation, Disaster Recovery and Business Continuity, EC-Council Certified Security Analyst/Licensed Penetration Tester, EC–Council Certified Network Security Analyst, EC–Council Secure Programmer, Secure Computer User Specialist, Security Specialist, Network5, Wireless5


University of Phoenix SNAPSHOT Name of CEO/Managing Director: Raj Kapoor Year of start up: 2007 (UAE) Address for head office: 4615 E Elwood St. Phoenix, AZ 85040 USA Summary of IT education or career courses offered: Bachelor of Science in Information Technology Business Systems Analysis, Information Systems Security, Multimedia and Visual Communication, Networks and Telecommunications, Software Engineering, Web Development, Database Administration

The College of Information Systems and Technology mission supports the educational and career progression needs of both aspiring and experienced IT professionals through curriculum aligned with industry standards and learning platforms based on current business world applications. The future and technology go hand in hand. The University offers an associate, bachelor or master’s degree in information technology - focusing on today’s business needs and the fundamentals of IT. The Dubai Student Service Center was inaugurated in October 2007 as the Middle East Center for the University of Phoenix, the largest accredited private university in North America. Currently, the University has in excess of 400,000 students in the US and over 600,000 graduates worldwide with campuses and centers in more than 190 cities. At the Dubai student service center, the goal is to furnish information about the University of Phoenix’s online education programs, tuition and enrolment options to students who are resident in the Middle East, Africa, Europe and Asia Pacific regions. The service centre provides access to academic counsellors, enrolment advisors and financial experts to offer students necessary information in order for them to make a decision on whether to begin a study program. Training centres

Associate of Arts in Information Technology • Managing information systems components and security • Building software applications using the Software Development Lifecycle • Configuring TCP/IP addresses • Designing a site infrastructure • Planning a network security framework • Configuring Cisco routers and switches • Developing websites using Adobe Dreamweaver CS4 and Sun Java • Using Web forms and style sheets to enhance Web sites • Developing Web applications using NetBeans Java Integrated Development Environment (IDE) • Developing and integrating Adobe Flash animation • Database Development Associate of Arts in Information Technology Database Development • Managing information systems components and security • Installing and configuring SQL Server 2005 • Creating databases and database security • Querying SQL databases • Creating and tuning ML indexes • Implementing data integrity • Disaster recovery and SQL database mirroring • The components of the Systems Development Lifecycle Associate of Arts in Information Technology-Networking • Managing information systems components and security • Planning a TCP/IP physical and logical network • Configuring TCP/IP addressing • Designing a site infrastructure • Planning a network security framework • Designing a wireless LAN • Configuring Cisco routers and switches • Troubleshooting network access • Creating a security design for physical resources • The components of the Systems Development Lifecycle

UAE Associate of Arts in Information Technology-Programming University of Phoenix (online education programme) Address: http://global.phoenix.edu Contact phone nos: + 971 4 3754555

Associate of Arts in Information Technology-IT Support

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ITEC Institute SNAPSHOT Name of CEO/Managing Director: Saeed Kharazy Zadeh Year of start up: 2004 Address for head office: PO Box 72538, Dubai, UAE IT vendors supported: Microsoft, Cisco, Adobe, AutoCAD Summary of IT education or career courses offered: Microsoft Certified IT Professional, Microsoft Certified System Engineer MCTS, Windows 7 Configuration, MS Exchange Server, Share Point 2010, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Windows, Comptia A+, Network+, Security+, Server+, Cisco CCNA, CCNP, Adobe Photoshop, Adobe illustrator, Adobe Indesign, Adobe flash, 3D Studio Max, Maya, Adobe Dreamweaver Static and Dynamic, Mac Windows, Mac Application, Cambridge International IT Diploma The institute was established in 2004 and is located in Dubai’s Knowledge VIllage. It offers a range of human resource support as well as professional and career training. It offers management certification courses, soft skills courses, language courses, IT courses, student recruitment for schools, colleges and universities. In essence it plays the role of both academic service provider and human resources training company.

UAE ITEC Institute Address: Office No G04, Block 2B, Knowledge Village, Dubai Contact name: Ms Cristina Javier Contact email: info@itec.ae Contact phone nos: +971 4 367 1076 Summary of IT education or career courses offered:

IT training courses for individuals and corporate, authorised IT international examination centre ProviCambridge, Prometric, Certiport authorised testing centre, Microsoft courses: MCSE, MCTS, MCP, Cisco Networking Courses, CompTIA Courses, Graphics and animation courses Adobe Flash, After Effect, Photoshop, Illustrator, InDesign, AutoCAD, Maya, 3D Studio Max, Website design static and dynamic, Adobe Dreamweaver, CMS, Portal, E-Commerce Design, Open Source, ITIL, IC3.

Pearson in Practice’s IT training programme Pearson in Practice’s new IT training programme offers young people a unique and powerful opportunity to gain IT skills, certification and real on-the-job training. Richard Firth, Regional Director, Pearson in Practice, commented: “We’re aiming to help more young local people enter IT and help businesses to tackle their IT talent problem. It is evident that the success of the UAE relies heavily on the strength of its IT workforce. Yet there is now a growing shortage of young, entry-level IT professionals who can support the UAE IT infrastructure. Like so many other regions, the UAE is increasingly relying on importing its IT professionals.” Anmol Bassi, the first student to enrol in the IT Diploma Programme from Pearson in Practice, commented: “I am pleased to be part of this world-class programme that will empower me to fulfil my vision.” This is the first Pearson in Practice IT programme offered outside the UK.

Pearson launches Arab World Publishing Programme Pearson has launched the Arab World Publishing Programme to help meet the growing need for Arab centric learning tools. The new programme is a first of its kind for the region and is anticipated to enhance the learning and teaching experiences of students and educators across the Arab world. The programme consists of both new and adapted textbooks, specifically created for local students. Pearson collaborated with local academics and authors to ensure that student needs were reflected in the relevancy and style of content via the inclusion of local examples, case studies, photographs and interviews. Furthermore, the Arab World Editions incorporate adapted English and features such as Arabic and English glossaries to support students in their development of English language acquisition as part of their degree programme. The Arab World Editions are accompanied with a host of supplementary support and an online tutorial homework system.

INDUSTRY ROUND UP UAE leads GCC in education expenditure The Edexcel Educators’ Summit held in Dubai concluded with a firm message to educators and learners in the Arab world: “If you assumed learning is always found in a book, think again” The summit emphasised that attitudes to education must change along with the importance of tailoring the educational offer to the needs of the individual learner. As well as putting more focus on developing a broader skill set for students as the region seeks to shape a new generation. In his address at the summit, HE Dominic Jermey, UK Ambassador to the UAE, commented: “The UAE places great importance on education and the UK education brand is well respected in this country. UK awarding bodies have played an important role in the UAE, both in developing qualifications and sharing UK knowledge and experience. According to UNESCO Institute of statistics report for 2008, UAE is ahead of many GCC countries in the average public expenditure on education as part of the total expenditure, which stands at 23.4% against 11.7% to Bahrain, 12.9% to Kuwait, 19.3% to Saudi Arabia.

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Handbook of Education Partners Jan2012