Issuu

N G A G E

N V I S I O N

N E R G I Z E

Education That Moves You Forward

Growing Together, One Great Agent at a Time

Discover More. Create More. Do More. With MAVE.

Conrad’s Legacy of Learning

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SEPTEMBER 2026

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SEPTEMBER E D U C AT I O N S P OT L I G H T

SEPT

10 SEPT

14 SEPT

SEPT

24 SEPT

CLICK HERE TO CHECK OUT EVENTBRITE NOW! Join us IN-PERSON or VIRTUALLY for a variety of relevant training opportunities. Click above or go to RemaxEscarpmentNiagara.EventBrite.com to register unless otherwise indicated in the course description.

NIAGARA MAVE DAY with the MAVE team

INPERSON ONLY | ST. CATHARINES OFFICE | 10:00am  12:00pm Join us for MAVE Day, a hands-on workshop designed to show you how the new platform can make your day-to-day business easier! Discover powerful research tools, see how your listings are pulled directly from MLS to automatically create ready-to-use marketing materials, and schedule posts to your social media, all right from MAVE. Learn how to bring these tools into your everyday workﬂow to save time and get more done. Explore the features, get practical tips, ask questions, and get a professional headshot for your proﬁle! If the class is full, join the waitlist and we’ll open a second session as interest grows.

HABITS OF TOP PRODUCERS WORKSHOP with Jay Cashubec

INPERSON & VIRTUAL | WINTERBERRY OFFICE | 1:00pm  3:00pm Unlock the habits and strategies of top-performing sales professionals in this practical, high-energy workshop with Certiﬁed Sales & Leadership Coach Jay Cashubec. Learn how to stay focused, uncover client needs, overcome objections, qualify prospects, generate more referrals, and develop the mindset needed to consistently perform at a higher level. Walk away with actionable techniques to work smarter, stay motivated, and increase your sales. Lunch will be provided at 12:00pm before the meeting!

MORE BUYERS QUALIFIED, MORE DEALS CLOSED with Kelly Sauriol, Mission35 Mortgages

INPERSON ONLY | ST.CATHARINES OFFICE | 11:00am  12:00pm Learn how Purchase Plus Improvements lets buyers ﬁnance renovations into their mortgage, and how rental income (suites, duplexes, triplexes, fourplexes) can boost qualiﬁcation — practical tools to help you close more deals in today’s market. Walk away knowing how to identify the right properties, ask the right questions, and help your buyers see possibilities they might have missed. Lunch will be provided following the meeting!

MORTGAGE & WEALTH: BUILDING YOUR FINANCIAL FUTURE with RBC

INPERSON ONLY | NIAGARA FALLS OFFICE | 10:00am  12:00pm Join RBC Mortgage and Wealth specialists for a session built for real estate professionals. Juan Cerquera introduces the Wealth Accumulator Program, helping qualified Canadian residents leverage savings and income toward residential financing. Vishal Dhami shares strategies for real estate agents managing variable income, building retirement savings without a workplace pension, and creating tax-efficient investment income. Rodney Morrison explores alternative lending solutions beyond traditional financing. Walk away with practical tools to strengthen your finances and better serve your clients

HIRING A VA MASTERCLASS with Julia Porter

INPERSON & VIRTUAL | WINTERBERRY OFFICE | 10:00am  12:00pm Join us for a practical masterclass designed to show you how to successfully bring a Virtual Assistant (VA) into your real estate business, without the chaos. You’ll walk away knowing exactly who to hire, where to ﬁnd them, and how to use a simple interview and assignment process to choose the right person. We’ll also cover what to delegate right away, how to organize daily, weekly, and recurring responsibilities, and how to set clear expectations so nothing gets missed. Most importantly, you’ll learn how to put simple systems in place so work gets done consistently and your VA becomes a valuable part of your business.

YOUR 2026 MAPPED, YOUR 2027 BUILT with Eric Johnson

INPERSON & VIRTUAL | WINTERBERRY OFFICE | 10:00am  12:00pm Learn how to audit your 2026 deal sources, marketing, and ﬁnances to see what’s really driving your business — then apply the 10X thinking to ﬁnd the one move that changes your year. Walk away with a completed 2027 plan, a clear read on where your next deals are coming from, and the one big move you’re committing to before January.

INSIDE THE 17 MARKET

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SEPT

A fresh format. The same valuable market insights. 10:30  12:00 | WINTERBERRY | IN PERSON & VIRTUAL

We’re continuing the Market Update legacy with a refreshed structure and a new name: Inside the Market. Designed for agents and assistants navigating today’s market, Inside the Market brings together our leadership team and industry partners to share timely insights, practical strategies, and real-world knowledge to help you protect your deals and strengthen your business. Featured Panel Top Deal Killers: What Quietly Blows Up a Transaction During the Conditional Period & Can Compromise the Closing Some of the biggest threats to a transaction aren’t obvious at the beginning. Our panel will unpack the issues that can surface during the conditional period, create lender concerns, complicate a closing - or derail a deal altogether. We’ll discuss: • Environmental concerns, including mold and asbestos • Knob & tube wiring • Structural issues • Water and moisture problems • Over-disclosure • Signiﬁcant price reductions following inspections or appraisals • Seller credits back to buyers at closing • Holdbacks and other closing complications

CLICK HERE TO REGISTER!

The goal is simple: help you identify risks earlier, structure cleaner deals, reduce lender friction, and get more transactions successfully to closing. We’ll also share important market insights, upcoming events, and tools designed to support your business. Strongly recommended for all agents and assistants. Lunch will be provided for all in-person attendees following this update.

OCT

MASTERING THE LUXURY MARKET with Lynn Hoffmann

INPERSON & VIRTUAL | WINTERBERRY OFFICE | 10:00am  12:00pm Learn Lynn’s strategies to develop your luxury mindset with your branding and elevating your client’s experience. People don’t remember what you did, they remember how you made them feel! Learn about our luxury services and digital marketing tools available to all RE/MAX Escarpment & Niagara agents. Elevate your approach, engage your mindset, optimize every interaction, utilize emotional branding and all your marketing resources to attract and convert luxury clients.

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LO O K AT US GROW

EVA ALHADDAD BRANT R E/ M A X G A R D E N C I T Y

SHAWN ALLEN BURLINGTON SOUTH

JAROD BRANDON QUEENSTON KE LLE R W IL L I AMS

FRANCES BROGAN BURLINGTON SOUTH

R E /MAX TW IN C IT Y

IN N OVATION

RE/MAX REAL ESTATE

ZACHARY D’AVELLA WINTERBERRY

ROD FESS UPPER JAMES

REVEL

RE/M AX ER I E S HO R ES

SEAN LOWRY QUEENSTON

NIHAR PATEL OAKVILLE

RE/MAX TWI N CI T Y

RL P R EAL ESTAT E

CENTRE

DAVE FOREMAN ANCASTER

HELEN KESER BURLINGTON NORTH

ALEX KUPIEC BURLINGTON SOUTH

PAOLO LLOREN BURLINGTON SOUTH

EX P RE ALT Y

E X P RE ALT Y

LTP REALT Y

JIM PAULS WINTERBERRY

SUSAN PAULS-VALERIO WINTERBERRY

BRIANNA PERRY QUEENSTON

DANIELLA QUATTROCIOCCHI OAKVILLE

LEN QUATTROCIOCCHI OAKVILLE

SARIK SETHI UPPER JAMES

JIM PA UL S R E A L E STAT E

JIM PAU LS RE AL E STATE

RE IN STATEMENT

S OTHEBY ’S

S AVEMAX

R E/ M A X T W I N CI T Y

S ERVI CES

T H E

RE/MAX

ESCARPMENT

MALLORY SIEZAR ANCASTER R E/ M A X T W I N CI T Y

SANTIAGO VEGA JARAMILLO UPPER JAMES

VALERIA ZHIBAREVA OAKVILLE

E X P RE ALT Y

E N TE RPRISE S

RE/MAX NIAGARA

RE/MAX SUB BROKERAGES

RE /M AX RE ALT Y

“

YO U C A N ’ T D O T O D AY ’ S B U S I N E S S W I T H Y E S T E R D AY ’ S METHODS AND EXPECT TO BE IN BUSINESS TOMORROW - R E / M A X C O - F O U N D E R , D AV E L I N I G E R

NICOLE BAIZ NIAGARA FALLS

AXEL CRUZ ORTEGA ST. CATHARINES

GEEVARGHESE JOHN NIAGARA FALLS

RLP N RC

NEW TO THE

I ND USTRY

STEVEN ROBERT HOLMAN GOLFI MARTE L C OMMERCI AL

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SHADI KANDALAFT GOLFI MI CHAEL ST JEAN

EMILY ZABLOCKI GOLFI KEL L ER WI L L I AMS COMPL ETE

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D E A LT R A C K SPOTLIGHT LATEST UPDATES

M E E T AC E - YO U R 24/7 ASS I S TA N T ACE is now available in DealTrack! Your 24/7 AI assistant helps automate paperwork, organize documents, answer questions, and keep your transactions moving, so you can spend less time on admin and more time with your clients. CONTACT US AT

S U P P O RT@D E A LT R AC K.C OM

E V E RY T H I N G YO U N E E D T O R U N YO U R B U S I N E SS… N O W M O B I L E! Your business doesn’t stop when you’re away from your desk—and now, neither does DealTrack. With the new DealTrack mobile experience, you can manage deals, request deposits, order closing gifts, and stay connected to your transactions from anywhere. Whether you’re at a showing, meeting with clients, or on the go, DealTrack puts the tools you need right in the palm of your hand. Stay productive, respond faster, and keep your business moving—anytime, anywhere. Follow the instructions below to add the app to your device. iPhone / iPad Log in to DealTrack using Safari. Tap the Share icon. Select Add to Home Screen.Tap Add. Note: On iPhone and iPad, this only works in Safari. Chrome and Firefox on iOS do not support app installation. Android Log in to DealTrack. Open the browser menu (�). Tap Install App or Add to Home Screen.

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AGENT TOOLS SPOTLIGHT LATEST UPDATES

E N R E E LS | B I G I M PAC T. N O V I D E O S H O O T R E Q U I R E D. Video matters when it comes to showcasing your listings. In fact, 74% of buyers’ agents say having video available for a listing is more or much more important to their clients, according to the National Association of REALTORS®.

CLICK HERE

With ENreels, you can get professional video content without the cost or time of another video shoot. Use the listing photos you already have and simply ﬁll out the ENreels request form—our Marketing Department handles the rest. No videographer, scheduling or editing required, helping you save hundreds in marketing costs while getting more value from your listing photography. And now, ENreels gives you even more ways to stand out. We’ve added six new Video Effects (VFX), and you can choose up to four effects per video. From Starry Night, House Drop and Construction to Virtual Staging, Lifestyle effects and animated 3D text, your photos can be transformed into dynamic, scroll-stopping content ready for social media. You already have the photos. Let ENreels turn them into more—without adding more to your budget or your to-do list. CONTACT US AT

CLICK HERE

M A R K E T I N G@R M X E M A I L.N E T

TBORE

T O LO G I N T O E N C O R E A N D F I L L O U T T H E E N R E E LS I N TA K E F O R M

TO SEE A SAMPLE VIDEO MADE F R OM S TAT I C I M AG E S

(A LS O F O U N D I N H A M B U R G E R M E N U O F E N C O R E)

T H E B U S I N E S S O F R E A L E S TAT E

SPOTLIGHT S E AS O N 3 I S C OM I N G T H I S S E P T E M B E R! We’re back—and bigger and better than ever! Season 3 of The Business of Real Estate Podcast launches this September with fresh conversations, bold ideas, and even more real-world insights from leaders shaping the future of real estate. In the meantime, catch up on Season 2! Revisit your favourite episodes or discover one you may have missed, packed with actionable strategies, fresh perspectives, and conversations designed to help you think bigger, move faster, and grow with conﬁdence.

C AT C H U P N O W— A N D G E T R E A DY F O R S E AS O N 3!

CLICK HERE TO WATCH ALL EPISODES OF TBORE SCAN HERE

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S TO P D E S I G N I N G YO U R M A R K E TI N G . S TA R T A U TO M AT I N G I T. M E E T M AV E 2 . 0 MAVE has been completely transformed, bringing together powerful tools and new capabilities designed to help REALTORS® work smarter, save time, and get more done. One of the biggest advantages? The moment your listing goes live on MLS, MAVE automatically pulls it in and gets to work creating marketing content for you. No searching for your listing, uploading information, or starting from scratch. Turn your listing into social media content, print-ready marketing materials, and more—all with less effort. Beyond your listings, MAVE can also help you research properties, explore market trends, uncover real estate insights, generate ideas, and ﬁnd information, all in one place. Think of MAVE as an AI-powered partner for your business, taking care of time-consuming tasks so you can spend more time on what matters most: your clients, your relationships, and growing your business. And now is a great time to experience everything MAVE has to offer. MAVE is FREE for all RE/MAX Escarpment & Niagara agents!

MARKETING

RESEARCH

MAVE makes it easy to create marketing for your listings, social media content, emails and campaigns—giving you a strong starting point without having to build everything from scratch.

Get property, listing and market information directly from the boards with MAVE. Simply enter your Board ID(s) when you sign up, and MAVE pulls information directly from the source, making it faster and easier to research properties, neighbourhoods and your market.

YOUR BRAND

YOUR WORKFLOW

MAVE learns your brand, voice and preferences, helping create content that feels consistent with how you communicate—so you can spend less time rewriting and more time reﬁning.

MAVE helps streamline the repetitive tasks that take up your time, from researching and planning to creating and reﬁning content, so you can work more efﬁciently and focus on what matters most: your clients.

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YO U R L I S T I N G I S L I V E . N OW W H AT ?

1. LISTING MARKETING

Your listing goes live. MAVE gets to work. Once your listing goes live on MLS®, MAVE automatically pulls the listing information and uses it to generate marketing materials for your property, helping you quickly create printable feature sheets, listing copy, multiple social media posts, email campaigns and more.

2. MARKET RESEARCH

Ask the market. Get an answer you can trust. MAVE isn’t a general-purpose AI platform pulling information from anywhere on the internet. It’s built speciﬁcally for real estate, with research capabilities designed around the data agents actually need. MAVE can pull from your real estate board’s data to help you explore comparable sales, pricing, market trends, neighbourhood data and more—giving you relevant, local insights grounded in trusted real estate sources. For example, you could ask MAVE: “What have similar homes sold for in this neighbourhood over the past 6 months?”, “How is the market performing in this area?”, “How does my listing compare to recent sales?” or “What are the current pricing trends in this neighbourhood?” Instead of searching across the internet and sorting through information from unknown sources, MAVE brings relevant real estate data together and turns it into insights, analysis and reports you can use to better understand your listing, prepare for client conversations and make more informed decisions.

3. CREATE & SHARE

Turn insights into more ways to market your listing. Your listing is more than its features. MAVE can use the research and insights you’ve gathered to help identify what makes the property—and the area around it—marketable, then turn those insights into additional social content that keeps your listing in front of your audience. Create posts about the neighbourhood, local market trends, lifestyle, property features and what makes the home stand out, all aligned with your brand and voice. MAVE can also automatically build a posting schedule for your listing, giving you a steady stream of content without having to plan every post yourself. Review the schedule, then approve, edit, reschedule or delete anything before it goes out. Once approved, MAVE can publish the content right to your social media for you with your consent, keeping your listing active and your marketing moving—without adding more to your to-do list.

3. KEEP WORKING IT

Keep the momentum going. Marketing a listing doesn’t stop once it goes live. MAVE helps you stay on top of the work that comes next—from follow-ups and client questions to ongoing reports and updates. As your listing progresses, MAVE can help you quickly pull together the information you need, answer questions using relevant market data, and create updates or reports to keep your clients informed. Instead of constantly ﬁguring out “What do I need to do next?”, MAVE helps keep the workﬂow moving—so you can spend more time with your clients and less time managing the tasks behind the listing.

Want to learn more about MAVE? If you missed the class, click here to watch now on ENcore

CLICK HERE

To sign up for MAVE, Click Here. Make sure to choose the correct brokaerage and add in your board IDs

CLICK HERE

10 | T H E

CLICK HERE TO READ ALL BLOGS

D G E

Legacy

CONRAD’S

OF LEARNING

THE MOMENTUM MAKER WORKSHOP

This workshop is a practical, step-by-step journey that helps realtors evolve from their default style—whether Market Maven, Trusted Advisor, Deal Defender, or Grounded Guide—into a true Momentum Maker who consistently drives their own business. SCAN QR CODE TO WATCH

HOW TO GROW YOUR BUSINESS IN A BEAR REAL ESTATE MARKET

As we enter this “new normal” market of slower decision-making and longer selling cycles, it’s essential to create systems that drive growth. Taught by Conrad Zurini, this course will help you build lasting stickiness to nurture sales and develop a strong referral pipeline. SCAN QR CODE TO WATCH

HOW TO MICHELIN-STAR YOUR REAL ESTATE BUSINESS

Elevate your real estate business to the highest level with How to Michelin-Star Your Real Estate Business, designed to transform your operations, client experience, and results. Inspired by the world-renowned Michelin star system, this course unpacks the fundamental differences between a 1-star, 2-star, and 3-star operation, helping you understand what it takes to achieve true excellence in your ﬁeld. SCAN QR CODE TO WATCH

CLICK HERE TO WATCH ALL CLASSES

CLICK HERE TO WATCH THE CLASS

“Who doesn’t like discovering a great restaurant, and then telling everyone they know about it. I do appreciate a great culinary experience, but not at the expense of great taste and being able to recognize what I’m eating. I often tell wait staff, when they ask if I have any food allergies, that my response is “foam....” SCAN QR CODE TO READ MORE

CANADA KEEPS ITS BANKS WELL-CAPITALIZED — TOO BAD IT ISN’T DOING THE SAME FOR ITS CITIZENS

“Returning home from a real estate conference in Las Vegas recently, on a day when so many ﬂights were delayed due to inclement weather, I found myself navigating a very crowded airline lounge ...” SCAN QR CODE TO READ MORE

IT’S TIME TO STOP SERVING EVERYONE

SIT, STAY, SELL: THE 5 REAL ESTATE DOG TYPES THAT DOMINATE THE MARKET “You know what they say, give a job to a busy person and they will get it done. I applied that to getting a puppy. Yes, a puppy, as if I needed to complicate my life anymore than it already is. So back in the fall of 2025 when...” SCAN QR CODE TO READ MORE

CLICK HERE TO READ THE BLOG

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W H O TO C O N TAC T D E P A R T M E N T S

L E A D E R S H I P

MARKETING DEPARTMENT Marisol Orellana Marketing@rmxemail.net

JOEY ZURINI Broker of Record - Escarpment 905.531.3808 joey@rmxemail.com

DEALS DEPARTMENT Anita Martin, Brigitte Hamelin & Jill Nemes Dealsupport@rmxemail.net ONBOARDING DEPARTMENT Lucy Camisa & Virginia Paul Hello@rmxemail.net

LYNN HOFFMANN Halton Area Regional Manager 416.953.1149 lhoffmann@rmxemail.net

ACCOUNTING DEPARTMENT Cindy Belliveau Accounting@rmxemail.net

ELIZABETH PETERS Broker/Manager/Regional Manager 905.815.3347 Epeters@rmxemail.net

LISTING DEPARTMENT Alicia Mander & Nicole Lourenco Listings@rmxemail.net

JESSICA TSATURYAN Manager of Growth 905.541.9911 jtsaturyan@rmxemail.net

APPOINTMENT CENTRE Nikki Loader Appts@rmxemail.net TECH SUPPORT (TOOLS) Ethan Tsiogas 289.339.2906 tech@rmxemail.com

G E N E R A L

JENNIFER JOHNSON COO 905.531.1161 jjohnson@rmxemail.net

I N F O

DOCUSIGN docusign@rmxemail.com - include your SIGNING NAME, are you a SALES REP or BROKER, email address you want associated with your account MULTIPLE OFFER MANAGEMENT When you have your own offer, are in a multiple -offer situation and need assistance, text or call Joey Zurini, Elizabeth Peters, or Nathan Morrissette (See Leadership section to the right for contact info)

ERIC JOHNSON Manager - Niagara 905.329.4799 Ejohnson@rmxemail.net NATHAN MORRISSET TE Manager - Niagara 905.380.2552 nmorrissette@rmxemail.net MARI ZURINI Jack of all Trades 289.208.6763 Mari@rmxemail.com

W H Y YO U R M O R T G A G E P R E A P P R O VA L I S O N LY A S G O O D AS THE BROKER BEHIND IT A preapproval letter feels like a golden ticket—proof you’re ready to buy. But that piece of paper is only as strong as the professional who prepared it, and most buyers don’t realize how thin that “approval” actually is until it’s too late. What a Preapproval Really Is Here’s the truth most people never hear: a preapproval does not mean your file has been fully underwritten. In almost every case, an underwriter has not reviewed your pay stubs, tax returns, bank statements, or debt obligations in detail. What actually happens is a rate hold gets time-stamped based on the numbers your broker or bank rep entered into a system—nothing more. It’s essentially a snapshot of your income and credit score run through an automated approval engine, locked in for 90 or 120 days at a specific rate. The real underwriting—the deep-dive review where a human actually verifies your documents, calculates your true debt service ratios, and checks for red flags—usually doesn’t happen until you have a firm purchase agreement and submit a live application. That’s the moment the file gets stress-tested against actual policy, not assumptions. Garbage In, Garbage Out This is where the quality of your mortgage professional matters enormously. A preapproval is built on the information entered into the system, and if that information is inaccurate, incomplete, or misclassified, the approval is worthless. This is the classic “garbage in, garbage out” problem. If your broker doesn’t ask the right questions upfront—about how your income is structured, whether you’re self-employed, if you have undisclosed debts, or how a property will be used—the numbers going into that preapproval can be completely wrong. You could walk into a deal believing you’re approved for a certain amount, only to have the real underwriting process expose gaps that were missed the first time around, sometimes after you’ve already waived conditions on a home purchase. Why the Professional Matters More Than the Paper An experienced broker knows how lenders actually underwrite files, not just how to run a quick calculation. They ask detailed questions before submitting anything, anticipate what an underwriter will flag, and structure the application so there are no surprises later. Someone less experienced may get you a number fast, but speed without accuracy can be far more costly than a slower, more thorough process. The preapproval letter itself doesn’t protect you—the diligence behind it does. Before trusting a preapproval as a green light to shop for homes, make sure the person preparing it actually understands how to build a clean, defensible application. Because when it comes time for real underwriting, garbage in still means garbage out, and by then, you may already be under contract. Your Mission35 mortgage agent/broker is an expert in purchase transactions. That is why we are partnered with the best real estate brokerage in Ontario. Our preapprovals can be trusted every time.

LET’S C HAT BRIAN HOGBEN Mortgage Broker/Owner |#M12000040

BURLINGTON SOUTH

QUEENSTON

O: 905-574-5255 | brianh@mi35.ca

Mortgage Agent Lvl 2 | #M22004377

Mortgage Broker |#M08001063

O: 416-937-5991 | dwaynek@mi35.ca

C: 905-308-3174 | jerryc@mi35.ca

WINTERBERRY

NIAGARA FALLS / ST. CATHARINES/WELLAND

OAKVILLE

Jacob Renshaw

Mortgage Agent Lvl 1 | #M19002101

C: 289-880-0465 | jacobr@mi35.ca BURLINGTON N/ANCASTER

Preston Schmidt

Mortgage Agent Lvl 2 | #M08003906

C: 905-928-0051 | prestons@mi35.ca

Dwayne Kavanagh

Joe Giannola Mortgage Broker | #M17001509

C: 905-515-5051 | joeg@mi35.ca UPPER JAMES

Eric Spada

Mortgage Agent Lvl 2 | #M21002178

C: 289-925-4429 | erics@mi35.ca

Jerry Cipriani

Kelly Sauriol

Mortgage Agent Level 1 | #M23007941

C: 289-219-3066 | kellys@mi35.ca