Save the Date: Learn. Lead. Celebrate. Page 2-3
FEBRUARY 2026
What’s Stealing the Spotlight? DealTrack | Departments | Agent Tools | TBORE Page 4-5
Where To Find Zurini: Why I Keep Asking Why Page 8
FEBRUARY
EDUCATION SPOTLIGHT
Join us IN-PERSON or VIRTUALLY for a variety of relevant training opportunities. Scan the QR Code or go to RemaxEscarpmentNiagara.EventBrite.com to register unless otherwise indicated in the course description.
FIVE NEW QUESTIONS YOU NEED TO ASK TO CREATE REAL OPPORTUNITIES (CLASS 2 OF 3)
with Todd Martin
IN-PERSON & VIRTUAL | WINTERBERRY OFFI CE | 10:00 am – 12:00 pm
In Part 2, we move beyond why we change our questions and focus on how to ask them. Agents will learn how tone, timing, and delivery shape conversations, influence buyer engagement, and turn everyday open house interactions into meaningful client relationships. This practical, skills-based session is designed to immediately improve how agents communicate. No prior attendance to Part 1 is required.
THE MOUNTAIN METHOD: 100 DAYS TO PEAK PERFORMANCE
with Eric Johnson ESCAPRMENT
IN-PERSON ONLY | FAIRVIEW OFFI CE | 10:00 am – 12:00 pm
Feb 10, 17, 24 | Mar 3, 10, 24, 31 | Apr 7, 14 , 21, 28 | May 5, 12, 19, 26 NIAGARA
IN-PERSON ONLY | NIAGARA FALLS OFFI CE | 10:00 am – 12:00 pm
Feb 12, 19, 26 | Mar 5, 12, 26 | Apr 2, 9, 16 , 23, 30 | May 7, 14, 21, 28
You’ve set goals before, but staying focused and consistent is the real challenge. This program cuts through the fluff with a proven framework built on structure, accountability, and sustainable performance. If you’re ready for clearer priorities, stronger focus, and real results, this course delivers. Includes guided in-person sessions, a workbook, assessments, and practical group discussions. Limited to 30 seats per cohort. COST
MARKET UPDATE
IN-PERSON & VIRTUAL | WINTERBERRY OFFI CE 10:30 am – 12:00 pm
MARKET UPDATE – NAVIGATING THE NUMBERS
With nearly 8 weeks into 2026 this Market Update promises to provide you with practical strategies and insights from our leadership team and trusted partners at RBC, Escarpment Law, and Mission35 Mortgages. At this update we will be featuring a panel of experts to discuss strategies and safeguards around navigating negative equity when listing a home.
Entitled More Owed Than Owned -What to do When a Seller Can’t Break Even.
Also we will be demonstrating new tools and resources to support your business. More than information, Market Update helps you step back, reset, and sharpen your confidence to initiate conversations and identify opportunities in this ever changing market. Strongly recommended for all agents and assistants. Lunch will be provided for all in-person attendees following this update.
DEALTRACK
SPOTLIGHT
DEALTRACK ADVANTAGE | PAYMENTS HUB IS HERE!
DealTrack’s Payments Hub is officially here, marking a major milestone in modernizing real estate transaction workflows.
Deposit collection is now live and fully in production, powered through a secure integration with RBC Payment Services. This launch delivers a faster, more reliable way to collect and manage deposits directly within DealTrack, eliminating manual steps and reducing risk across the transaction process.
Our rollout is well underway. We are currently completing integrations with TD Payment Services, followed by National Bank and CIBC as next priorities. To ensure broad national coverage, Credit Union connectivity is planned for later this year, further expanding access for brokerages, agents, and clients across Canada.
The DealTrack Payments Hub was built to centralize payments, improve visibility, and enhance trust at every stage of a deal. By embedding payment processing directly into the platform, teams can move deposits more efficiently, maintain compliance, and keep transactions progressing without delays or disconnected systems.
This is just the beginning. As additional financial institutions come online, the Payments Hub will continue to evolve — supporting a more connected, secure, and seamless transaction experience from offer to close.
CONTACT US AT SUPPORT@DEALTRACK.COM
DEPARTMENT
SPOTLIGHT
ONBOARDING ISN’T JUST YOUR FIRST STEP — IT’S A STEP THAT MOVES YOU FORWARD
At RE/MAX EN, the Onboarding Department is often associated with new or transferring agents—but our role goes far beyond day one. Think of us as your behind-the-scenes support team, here to simplify the administrative side of your business so you can stay focused on what matters most: your clients and your business.
Our team can assist with:
• Joining or terminating a real estate board
• System setup and troubleshooting, including Supra One (formerly BrokerBay), DealTrack, Encore, and MaxCentre
• Updating email addresses, home addresses, and credit cards for expenses
• RECO renewals and changes of disclosure
• Questions around fees and expense structures
• PREC setup and Agent Admin onboarding
• DNCL setup and compliance questions
• Awards updates and production reporting
• Joining a team or making a move
Whether you’re making a small update or navigating a bigger transition, the Onboarding Department is here to support you at every stage of your journey with RE/MAX EN.
CONTACT US AT HELLO@RMXEMAIL.NET
AGENT TOOLS
SPOTLIGHT
BOLDTRAIL | EXCITING UPDATES ARE HERE!
BoldTrail is a powerful, all-in-one real estate platform designed to help agents attract more leads, build stronger client relationships, and close more deals — all from one connected system. With features like an AI-powered smart CRM, customizable IDX websites, automated marketing, intelligent search alerts, and built-in analytics, BoldTrail gives agents the tools they need to work smarter, not harder. The platform helps you capture, organize, and nurture leads with behavior-based insights and automated follow-ups, so you never miss an opportunity to engage at the right moment.
The best part? All agents already have FREE access to BoldTrail. There’s nothing extra to purchase — simply log in to MaxCenter (remax.net), click APPS & TOOLS, and look for the BoldTrail tile (shown here).
Once inside, you can start leveraging the platform immediately to streamline your workflow and grow your business.
To help agents go beyond the basics, Eric Johnson recently taught a class titled “BoldTrail: Beyond Setup,” diving deeper into how to fully utilize the platform’s features for real-world success. Be sure to scan the QR code included here to watch the class and learn how to take full advantage of everything BoldTrail has to offer.
TBORE
THE BUSINESS OF REAL ESTATE
SPOTLIGHT
HERE’S WHAT WE HAVE BEEN TALKING ABOUT...
SCAN HERE TO WATCH BOLDTRAIL:BEYOND SETUP WITH ERIC JOHNSON
We’re diving into the latest four episodes of TBORE: The Business of Real Estate Podcast, and the conversations are more relevant than ever. From building winning teams and navigating partnerships to avoiding burnout and leading with authenticity, these episodes tackle the real challenges agents face today. Packed with practical insights and honest industry perspectives, TBORE continues to deliver ideas that help you grow smarter, stronger, and more intentional in your business.
SCAN HERE MISSED AN EPISODE? CATCH UP NOW!
CONRAD ZURINI ZURINI: WHY I KEEP ASKING WHY FEATURED IN REAL ESTATE MAGAZINE
WHO TO CONTACT
DEPARTMENTS
MARKETING DEPARTMENT
Marisol Orellana Marketing@rmxemail.net
DEALS DEPARTMENT
Anita Martin & Jill Nemes Dealsupport@rmxemail.net
ONBOARDING DEPARTMENT
Lucy Camisa & Virginia Paul Hello@rmxemail.net
ACCOUNTING DEPARTMENT
Cindy Belliveau Accounting@rmxemail.net
LISTING DEPARTMENT
Alicia Mander & Nicole Lourenco Listings@rmxemail.net
APPOINTMENT CENTRE
Nikki Loader Appts@rmxemail.net
TECH SUPPORT (TOOLS)
Ethan Tsiogas 289.339.2906 tech@rmxemail.com
GENERAL INFO
DOCUSIGN docusign@rmxemail.com - include your SIGNING NAME, are you a SALES REP or BROKER, email address you want associated with your account
MULTIPLE OFFER MANAGEMENT
When you have your own offer, are in a multiple-offer situation and need assistance, text or call Joey Zurini, Elizabeth Peters, or Nathan Morrissette (See Leadership section to the right for contact info)
LEADERSHIP
CONRAD ZURINI Broker of Record - Escarpment 905.719.3033 Conrad@rmxemail.com
JOEY ZURINI COO 905.531.3808 joey@rmxemail.com
LYNN HOFFMANN Halton Area Regional Manager 416.953.1149 lhoffmann@rmxemail.net
ELIZABETH PETERS
Broker/Manager/Regional Manager 905.815.3347 Epeters@rmxemail.net
JESSICA TSATURYAN Manager of Growth 905.541.9911 jtsaturyan@rmxemail.net
ERIC JOHNSON Manager - Niagara 905.329.4799 Ejohnson@rmxemail.net
NATHAN MORRISSETTE Manager - Niagara 905.380.2552 nmorrissette@rmxemail.net
MARI ZURINI
Jack of all Trades 289.208.6763 Mari@rmxemail.com
