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VIEW The RE/MAX Australia Magazine Edition 2-13 | remax.com.au

“RE/MAX & Property Market are Ready for Take Off” remax.com.au | Issue 2-13

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Message from the Managing Director Michael Davoren - Managing Director

The Ground Work’s Been Done; RE/MAX & Property Market are ready for take off Michael Davoren, Managing Director

Both the Australian and New Zealand markets are performing well as 2013 draws to a close, with the property market here in Australia a few degrees hotter than our neighbour across the Tasman.

Both regions had a year marked by some disruption but with events like elections now behind us and a marketplace that responded positively, 2014 could well be our strongest year for some time.

Driving forces in the Australian market, apart from a now stable government, are Asian investment and the Self-Managed Super Funded investments.

The impact of Asian, and particularly Chinese, investors is gathering momentum, and as an investor group of influence is likely to have longevity. Australia can expect to attract increasing numbers of Asian investors through 2014.

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“Australia can expect to attract Increasing numbers of Asian investors through 2014”

RE/MAX is uniquely positioned to respond to this important investor group, having a very strong regional presence in the Asia/Pacific Rim.

The emergence of the Self-Managed Super Fund investors is something that will be a strong market shaper in 2014.

In October I attended the inaugural RE/MAX Asia-Pacific Rim Summit, an event hosted by the China region and held in Hong Kong, where ten countries were represented including Thailand, Indonesia, Singapore, Philippines, Guam, Korea, China, Japan, Australia and New Zealand.

Around six years ago, laws changed to allow SMSFs to borrow funds to purchase residential property. ATO data suggests that the SMSF sector is growing at the rate of approximately 10 per cent a year, and possibly more.

SMS-Funded property transactions have become increasingly popular, and with benefits being recognized and utilised by a rapidly growing

The Summit’s major focus was on how to harness the power of the real estate market that flows between all the countries in the Asia-Pacific Rim. The volume of movement is significant and increasing.

All RE/MAX regions are working in a united fashion to maximize benefits of the property investor interest from country to country.

investor group.

Australian Property Finance (APF), the result of the RE/MAX Australia and Vow Financial joint venture, is growing month-on-month as more APF finance brokers are placed to work with RE/MAX agents to write a full range of financial services for home

buyers and property owners.

RE/MAX New Zealand will launch its finance arm, NZPF, in 2014.

The Property Occupations Act 2013 will have ramifications for real estate agent compliance in Queensland in 2014. The deregulation of agent commissions will bring Queensland into line with other states and territories, and can be expected to lead to increased competition in the industry. The Act also has new rules around price disclosure of properties to be auctioned in Queensland. RE/MAX Australia will offer dedicated training in

the first half of 2014 to put our Queensland agents at the front of the game.

The corporate emphasis for 2014 will be underpinned by four foundation elements, on which we will grow and which are relevant to every person, at every level in RE/MAX. Experiences – the experiences customers and clients have with RE/MAX. Entrepreneurship – Having that point of difference, taking calculated risks and being serious about growth.

Excellence – always striving to be at the top of our game.

If we stay average we’re in trouble; and if we all stay average, our entire industry is in trouble.

Environment – recognizing all types of environments including the physical, cultural and technological.

Both RE/MAX Australia and RE/MAX New Zealand will reap the rewards in 2014 of dedicated groundwork put in to company development through 2013. We anticipate growth in our office and agent numbers across all states of Australia and New Zealand.

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Contents

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VIEW Edition 2-13 | remax.com.au RE/MAX Australia P. +61 7 3007 9000 F. +61 7 3007 9099 E. remax@remax.com.au Ground Floor, 143 Coronation Drive, Milton QLD 4064, Australia

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RE/MAX Australia

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Managing Director: Michael Davoren Finance Director: Chris Chapman Franchise Director: Keith Walker

08 feature 05

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Franchise Development Consultant: Joel Davoren

Q & A with Nathan Swain, CEO, Australian Property Finance (APF)

Franchise Development Consultant: Ritchie Carter Franchise Development Consultant: Hayley Curtis Franchise Development Administrator: Melissa Kennedy

Sales Rally

Public Relations: Lyn Cox Senior Membership Co-ordinator: Niki Bell

08 High Achievers Retreat news for the network 10 RE/MAX - proudly supporting

Make-A-Wish® Australia 11

Get Ready for it: RE/MAX Australia 2014 Sales Rally & Annual Awards

15 2014 R4 Convention

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Manager, Regional Services: Kathy Boot Franchise Development Consultant: Meryn Walker

awards & events 07

Administration Manager & PA to Managing Director: Melanie Marsh

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Marketing & Communications Coordinator: Aimee Doherty Office Administrator: Danae Jones

news for the network 20 Age Should Prove

No Barrier to

a Good Real Estate Experience news from across the globe 22

RE/MAX No. 1 Amoung Real Estate Franchises

VIEW Submissions for RE/MAX Australia VIEW can be sent to Lyn Cox E. lcox@remax.com.au or Aimee Doherty E. adoherty@remax.com.au.

Deadline for submissions – 1st June 2014 VIEW editor: Lyn Cox VIEW design: Honor Lock Copyright © 2013 RE/MAX Australia. All rights reserved.

The materials herin may not be duplicated, copied or reproduced – in whole or in part – in any way without written permission. VIEW magazine is provided to RE/MAX Affiliates as one of many benefits. The opinions of guest contributors and interviewed guests are their own and not necessarily those of RE/MAX Australia, or its affiliates, or any of its owners, officers, employees or agents. While every care has been taken to ensure the accuracy of the information it contains, neither the publishers, authors nor their employees, can be held liable for inaccuracies, errors or omission. Readers should not rely on this newsletter as a substitute for professional advice.

RE/MAX Feature Q & A with Nathan Swain, CEO, Australian Property Finance (APF) are looking for from a finance partner and I have walked in the shoes of the finance broker as well. This gives me the knowledge of what corporate support both parties require in order for them to achieve what they want to achieve.

There isn’t a lot I haven’t seen!

(L-R) Tim Brown (Vow Finance), Michael Davoren (Managing Director, RE/MAX Australia), Nathan Swain (CEO, Australian Property Finance)

Q & A with Nathan Swain, CEO, Australian Property Finance (APF) How did APF come about?

Michael Davoren and Tim Brown from Vow Financial had been talking for some time about creating a finance arm through a joint venture. I was seeking a new challenge and was considering a move away from LoanMarket, the finance arm of Ray White, when Tim Brown suggested I consider running APF. I spent some time looking at the RE/MAX model and created a finance model I thought would suit the network, and here we are!!

How is APF structured to be of benefit to RE/MAX? When developing the model I wanted to ensure APF was not thought of as just another finance broker but a business partner where we added value to the agents’ core business activities.

In doing this there are a range of

products and services which will cater for more than the pure need for finance as part of a purchase.

We have a legal/conveyancing arm as well as an insurance arm.

These services will provide agents with another avenue from both a control and income sense.

What do you bring to the CEO role?

I have been in the finance industry for 17 years and have held numerous positions during this time from Senior Credit Manager to Sales/BDM and Finance Broker roles. Having spent seven years with direct exposure to a real estate network I know what agents

What experience and skills do APF brokers generally have?

Our model, at this stage, doesn’t cater for rookies. We are recruiting very experienced people with the majority thus far having had an affiliation with a real estate network previously.

All of our brokers are fully accredited with our entire lending panel which again is important insofar as they don’t need to steer borrowers away from certain products and lenders because they aren’t accredited. In terms of benefits for our finance brokers, we believe we are market leaders.

Our remuneration is second to none and the opportunity the RE/MAX network provides is un-paralleled when compared to similar relationships.

How does an APF finance broker add value to a real estate sales team?

Our role is to ensure agents are controlling the transaction so they are better positioned to manage the expectations of their vendors: - We will qualify the OFI list of buyers for agents and provide early feedback on any issues through the process. APF Legal gives real time online tracking.

- Our own smart phone app provides the agent with pointof-sale material such as stamp duty calculators; and has a ‘find an agent’ function - excellent exposure for the RE/MAX profile.

- Our landlord insurance policy, offers 12 months for the price of 11, should attract new managements and retain existing.

- 25+ lenders on panel we will

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RE/MAX Feature Q & A with Nathan Swain, CEO, Australian Property Finance (APF) always have access to the best products, policy and pricing our industry has to offer in the constantly changing financial landscape.

- Our value-add is more than a finance referral fee in return for a name and number. Providing feedback to ensure agents can better manage vendor expectations will generally save two contracts per agent per year.

How would you like to see APF evolve through 2014?

We aim to build on what we have created, adding further to our team and reaching the regional areas. Ideally we would like to see our volumes reach 10 per cent loans-to-sales and 20 per cent for both the legal and insurance side of the business. In 2014 we will gradually introduce more services into the network - primarily around ‘wealth services’. SMSF is a newer market many are yet to master and now represents one third of all mortgages we see in our industry. I think that if agents aren’t seeing more of these right now, they will in the near future.

Away from APF, what interests do you have?

That’s an easy one. Family and sport consume the rest of my life.

I have a very supportive wife and I have four beautiful daughters with ages ranging from 13-3mth (so I’ll be working until I’m 145!).

On the sport front I love my golf, and most sports for that matter.

Originating from NSW I’m a South

Sydney Rabbitoh and a Sydney Swans tragic, the former much to the amusement of many! I would love to see NSW win another origin series before I die…

APF BROKER SECURES HOME LOAN FOR PARENTS-TO-BE AND SAVES A SALE It only took APF a week on the job out of the RE/MAX Territory office in Shailer Park, Queensland to save its first contract for the RE/MAX network.

On introducing father and son brokers Chris and Arthur Brown to the RE/MAX Territory sales team, the discussion quickly turned to one of agent Leanne Smith’s contracts that was about to fall over through the customers’ existing broker’s unsuccessful bid for finance.

Chris and Arthur called the client within minutes, booked an appointment to see them and had the contract unconditional inside seven days! Formal approval of the loan came through on 28 October. The product was a 95 per cent loan with lenders mortgage insurance capitalised.

The property settled mid-November and the buyers were able to take their first child, born 10 November, from hospital to his new home.

This highlights the value APF adds to the real estate network and its clients, and the skill set amongst the experienced brokers being recruited.

APF’S CHRIS BROWN SHARES HIS ENTRY INTO THE WORLD OF RE/MAX

Nathan Swain and his daughters

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In 2013 I was looking for an aggregator partner who would match my vision and goals for the future.

From the very first contact with

Vow (Queensland manager, Michelle Standley) I was put at ease. The offering from VOW/ Australian Property Finance was very competitive.

I was attracted to the new venture Chris Brown from VOW Finance

with RE/MAX as a real estate group, and felt that it would be a good challenge particularly being there from the start of the RE/MAX VOW joint venture.

The on-boarding process was dealt with quickly and efficiently

by APF team, and any ongoing business was not disrupted.

I am especially looking forward to the marketing support and services I now have available to me. It is invaluable to be able to market to my data base on a monthly basis. The new technology, such as Ipad apps to include customer signature capability, is another exciting thing to look forward to.

The APF vision mirrors my visions and goals, which is why this is such a great opportunity.

I am excited to be part of this team and am very much looking forward to furthering my business relationship.

RE/MAX Awards & Events Sales Rally

RE/MAX Sales Rally

Retailers Pty Ltd (AIRR), launched RE/MAX AIRR. Derek Downes was welcomed as the appointed CEO of RE/MAX AIRR.

A fantastic turnout of around 250 attended the half yearly RE/MAX Sales Rally in Queensland, held at Victoria Park Golf Course, and great feedback was proof of the rally’s success.

Dave Stockbridge, RE/MAX Urban & Rural, won the inaugural Auctioneer Competition.

Brisbane, July

Special thanks goes to RE/MAX’s James Sexton, who gave a thoroughly entertaining and inspiring account of the importance of connecting with people, immersing yourself in your community and promoting your business from all sorts of angles, even the unusual.

Dr Adam Fraser was also a favourite, speaking to everyone about finding that ‘balance’ and ‘third space’.

For those who couldn’t attend the Sales Rally, all guest speakers and presentations were videoed and uploaded onto the intranet site.

RE/MAX Australia choose the event to announced two new Joint Ventures.

Michael Davoren introduced Australian Property Finance (APF) as the finance arm following on from the June announcement of the RE/MAX Australia and Vow Financial joint venture, and Nathan Swain as its CEO. RE/MAX Australia and Australia’s fastest growing rural network, Australian Independent Rural What some people had to say about the day:

‘Good to see familiar faces.’

‘Impressed by quality of speakers!’

‘I enjoyed all aspects – everything was beneficial.’

‘I took something valuable from every segment.’

‘Having just entered the real estate industry I found the whole day very informative.’

‘My first RE/MAX Rally – every minute was enjoyable, however, James Sexton and Dr Adam Fraser were amazing.’

‘Motivating with a lot of energy, the event was very well organised and enjoyable.’

Fifteen-year-old Make-A-Wish® Australia Ambassador James Crew gave a first-hand account of what our generosity and support can mean, and accepted two cheques, one from the Michael Spillane team for raising $3,019.65 and the balance raised of $20,371.44 from other offices and members – giving a grand total of $23,391.09. A charity auction also raised $2560.00 for Make-AWish® Australia.

RE/MAX Australia says a huge thank you to our Sponsor: Domain, and to our Approved Suppliers: Director Connect, Lanier, Styled By Me, RPdata, Smakk Media, Jem, Safety Watch, GBC Neopost, Printforce, Brand Productions, IRealty and Wahoo Advertising.

The events continued…

The remainder of the year rolled out quarterly awards events and broker meetings around the country.

Franchise Director Keith Walker joined his network’s Wide Bay region sales teams at a professional development and awards event in Bundaberg. The program included special guest and presenter RE/MAX’s own award-winning marketing guru Michael Spillane, whose diverse range of innovative marketing initiatives are almost legendary.

He joined South Australian for a similar event in Adelaide, where the special guest and presenter was Peter Ford, a respected real estate coach, mentor and trainer with more than 20 years of experience in real estate sales and business ownership.

In November, Keith Walker joined New South Wales sales teams at newly refurbished Wagga Wagga premises of RE/MAX Elite, where Peter Ford again was a popular speaker.

Peter also joined Michael Davoren and Victorian and Tasmanian sales teams for their quarterly awards and training session at St Kilda, Melbourne.

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RE/MAX Awards & Events

Australia and New Zealand Broker/Owner Retreat

RE/MAX Australia and RE/MAX New Zealand Broker Owners

Queenstown, September

RE/MAX business owners from both sides of the Tasman met up for the successful and rewarding Broker Retreat 2013 Sebastian Sosa, who owns RE/MAX Argentina and Uruguay, was guest speaker in Queenstown where approximately 50 RE/MAX business owners from both sides of the Tasman met up for

the successful and rewarding Broker Retreat 2013.

The two days of speakers and panel sessions generated information and practices that brokers could immediately apply to benefit their business

and customers.

The retreat reinforced how much the real estate industry has changed and how average service is no longer acceptable: excellence is now the benchmark in service.

RE/MAX Australia and RE/MAX New Zealand High Achievers

High Achievers Retreat Gold Coast, November The RE/MAX Australia and New Zealand High Achievers Retreat hosted at the stunning Q1 Resort on the Gold Coast in November was a great success.

The Retreat opened with a cocktail party on the Saturday night, giving the top producers an opportunity to mix and mingle before a full business session on the Sunday, which featured interactive panels and guest speaker Mark ‘Chopper’ Burgess who spoke on performing for success. The day culminated with a special dinner on the Sunday night.

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The following day was open to everyone so they could take advantage of John Wall’s Peak Performance session, described as ‘not to be missed’.

The Retreat is open to all RE/MAX Australian and RE/MAX New Zealand affiliates who achieved Platinum Club level of achievement or higher in 2012, or are on track to achieve that for 2013.

This event was a perfect occasion to share best practices, learn from other top RE/MAX agents and get inspired for 2014.

/MAX ers

RE/MAX Awards & Events

Broker Meeting and Christmas Party

Jason Andrew, Auctioneer & Real Estate Trainer

Brisbane, November

RE/MAX Australia and RE/MAX New Zealand Broker Owners

Modern Day Agent Puts Trust First Jason is one of the most sought after auctioneers, speakers and real estate trainers in the country In November, approximately 30 owner brokers and agents from the Sunshine Coast, Caboolture and Burpengary heard how to become the agent of choice through putting trust-building ahead of everything else.

Brokers attended the November broker meeting in Brisbane Michael Davoren’s regional update came ahead of exciting news on the Juwai proposal and RE/MAX China. Chris Chapman provided a RE/MAXnet update and Australian Property Finance CEO Nathan Swain completed the morning program.

RE/MAX Australia brought Jason Andrew to the Sunshine Coast for the afternoon presentation as part of its ongoing face-to-face and online professional development program around Australia.

Jason is one of the most sought after auctioneers, speakers and real estate trainers in the country.

The strong showing of RE/MAX agents to learn from the respected trainer reflects the focus in the today’s real estate market on the agent-customer relationship

After lunch, brokers enjoyed the informative session with Christina Diretto, Director of CD Management Services Pty Ltd, Console & Real Estate Services.

Keith Twist and Janine McMillan, from Wahoo Advertising, had some positive vibes going around the room with their marketing update.

A session for general discussion was followed by more lively discussion and Christmas drinks into the evening.

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RE/MAX Events to Grant Wishes

RE/MAX - proudly supporting Make-A-Wish® Australia In July to November 2013, RE/MAX Australia raised $13,446 for Make-A-Wish® Australia, which is well on the way to achieving the 12-month target of $20,000.

The more of you who initiate and participate in fund-raising efforts, the faster this target will be reached and hopefully surpassed. The fact that we raised twice as much as we had in the same period of 2012 shows that an increasing number of RE/MAX teams are active in their support for Make-A-Wish® Australia. Thank you!

(L-R) Keith Walker, Niki Bell, Meryn Walker, Janette Southwell

Bridge to Brisbane Team RE/MAX took on the Bridge to Brisbane ten kilometre Fun Run in September. Nineteen walked, jogged or ran for Team RE/MAX and raised almost $1300. RE/MAX Australia has plans to make this an annual event. See you there in 2014!

Mega Garage Sale RE/MAX Property Services held its third neighbourhood charity garage sale for 2013

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in October. Funds are raised through a $10 donation from each garage sale holder plus donations on the day. Around 50 garage sales and an estimated 600 bargain-hunters raised more than $1000.

July Sales Rally and a charity auction raised more than $2500.

Settlement Program This is easy, effective fund-raising option for offices

Ladies Night

Ladies Night The RE/MAX Australia regional team held its second Ladies Night at the office. The fashion event with garments from Lee Lou Anne being modelled

by RE/MAX members Alicia Wilson, Nikki Paterson and Jenna Thompson proved a crowd-pleaser. RE/MAX Integrity’s Ayhwa Currie, an award winning dressmaker donated formal gowns and RE/MAX Advantage’s Megan Offord provided amazing vocals. Lee Lou Anne Fashions, Adelweiss Jewellery and Nu Skin stalls donated a percentage of their profits on the night, and the event raised more than $1200.

Charity Auction We celebrated the one year anniversary of RE/MAX Australia’s partnership with Make-A-Wish®Australia at the

where they donate a nominated amount per each settled transaction. Consumers prefer to do business with companies that support charities, assuming that all factors are basically equal.

In fact, surveys have found that 66 per cent would switch brands to support a cause.

Participating RE/MAX offices have raised almost $6500 in the second half of 2013.

Michael Davoren, Managing Director presenting proceeds of the Charity Auction to Make-A-Wish®

RE/MAX News for the Network

Get Ready For It...

We look forward to seeing you at Brisbane City Hall where we will celebrate the achievements of our members till the clock strikes 12...

RE/MAX Australia 2014 Sales Rally and Annual Awards Don’t forget to secure your tickets to the event of the year – the 2014 RE/MAX Australia Sales Rally and Annual Awards Event – truly a night to celebrate!

The Sales Rally will feature top industry speakers, including the very popular Daniel Spencer. It’s a program to help build and grow your business. From a day filled with networking and learning to a night filled with excitement and ceremony in the majestic Brisbane City Hall, it will be an event to remember.

From individual sales associate, team and office Awards to various performance-based awards and international lifetime achievements, RE/MAX honours its affiliates who have contributed to the RE/MAX success story.

RE/MAX Associates celebrating their success at the Annual Awards

New Awards Criteria for 2014 The awards criteria for 2014 are changing slightly.

The minimum levels for the Club awards have increased: Club

Settled Commission

Closed Transaction Sides

Platinum

$300,000

78

Gold

$220,000

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100%

$150,000

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The Auction Award is now available to both offices and to Sales Associates.

New awards have been added: - Business Growth (Office) and Business Growth (Sales Associate) - Most Productive Office - Rookie of the Year - Young Sales Associate of the Year

RE/MAX Associates at the RE/MAX Sales Rally

Categories requiring nominations are: - Office Support Person of the Year - Property Manager of the Year - Personal Assistant of the Year - Special Achievement in Marketing (Individual and for Office) - Eagle Award Thursday 20 February 2014 Brisbane City Hall, Main Auditorium, 64 Adelaide Street, Brisbane.

RE/MAX Associates at the Supplier Trade Show

Sales Rally Ticket - $65 (inc. gst) Awards Gala Dinner Ticket - $135 (inc.gst) Combined Ticket (attend both events) - $180 (inc.gst)

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RE/MAX News for the Network

Summit Unites Asia-Pacific Property Leaders in Responding to Market Joel Davoren, RE/MAX Australia

A Younger Davoren takes Key Industry Role “...there is not a great deal of opportunity or encouragement for young real estate professionals to socialise and network, and the REIQ is addressing that.”

He believes it’s how people adapt to technological change that will shape the real estate industry of the future rather than simply youth.

The Real Estate Institute of Queensland (REIQ) has called upon the expertise of young real estate professionals like RE/MAX Australia’s Joel Davoren to help guide its future direction.

“The requirements of our customers and their demands will continue to drive change, the reliance on technology and the need for innovation.

We must be reactive to this and adapt accordingly. I don’t think it is a case of how young people will shape things but more so how everyone will adapt.”

Joel is in a group of young guns, REIQ’s Young Industry Professionals (YIP) advisory group, which has been tasked with helping to shape the Institute’s progression.

He says a lot of young talent is lost from the industry because 12

of misguided advice and expectations not being met.

“Because our industry is by nature competitive, there is not a great deal of opportunity or encouragement for young real estate professionals to socialise and network, and the REIQ is addressing that.”

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Joel is a third generation real estate professional after grandfather James (Jim) Davoren, a Gold Coast real estate identity from the mid 1960’s to early 80’s and father Michael Davoren.

Managing Director Michael Davoren attended the inaugural RE/MAX Asia-Pacific Rim Summit in October, an event hosted by the China region and held in Hong Kong.

Ten countries were represented including Thailand, Indonesia, Singapore, Philippines, Guam, Korea, China, Japan, Australia and New Zealand. Japan, the world’s third largest economy and a nation of more than 126 million people, is the latest country to welcome RE/MAX. Depending on which figures you read, in Australia alone, somewhere around one in every six new property sales is to a buyer from an Asian region.

Technology was one issue high on the Summit agenda: systems and portals that would be most effective in improving the experience of RE/MAX clients in all these countries.

The RE/MAX international footprint extends throughout the United States and Canada, Europe, South America, Africa, India, China, Australia, New Zealand and beyond, resulting in a global reach of more than 90 countries.

RE/MAX News for the Network

Shake Up in Business of Real Estate Sales

By Michael Davoren, Managing Director, RE/MAX Australia & RE/MAX New Zealand

There is a popular perception in Australia that the value of a real estate business is limited to the value of its rent roll. In many cases the sales department means one thing to the business owner – cash flow.

remain the same should that owner cease selling or sell the business.

that excludes interest and income tax expenses, or for ‘earnings before interest, taxes, depreciation and amortization’ (EBITDA) and a recognized multiplier for that type of business, taking into account size and location variables. The multiplier approach is similar to the ‘comparable sales’ method commonly used in real estate.

This formula is rarely, if ever, applied to a real estate sales business.

It should be.

Let’s take the case of the owner of a real estate office where the sales side of the business delivers an annual profit of $400,000. Using a conservative 2.5 multiplier, you have a $1mil business asset.

It is time we changed industry thinking on that matter and recognized the true value of the sales division in relation to the value of the overall real estate business.

In many other parts of the world, a well-structured sales division is considered valuable in its own right.

‘Well-structured’ is not a glib term: being ‘well-structured’ becomes imperative when the business of sales is measured for its financial value.

“It’s time we changed industry thinking”

A well-structured real estate sales business can be identified by: - Proactive personal and professional development - Proactive recruiting systems - A business owner who does NOT bring in the greatest percentage of sales income, where the income would

- A business of a viable size.

The more quality sales people the more valuable the business is.

-Michael Davoren

Typically in a business broking model, a business is valued by the product of ‘earnings before interest and taxes’ (EBIT), a measure of a firm’s profit

And in an office with both sales and property management activity, where the sales division is in effect attached to a rent roll, that sales division is worth even more than a standalone one because of the ongoing business that a rent roll can direct into the sales business.

It is time the real estate industry, business brokers, financial institutions and the public changed the way they view the real estate sales business and see it for the financial asset that it is I am taking action now, putting in systems and strategies to help RE/MAX broker owners to structure their sales departments to be an asset rather than merely cash flow.

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RE/MAX News for the Network

Marketing Matters Following on from this success, Wahoo has proposed a number of strategic concepts for the 2014 campaign. Based on a strong foundation, our goal is to further strengthen the emotional connection we are building with buyers and sellers.

To achieve this we will be looking at more innovative and engaging platforms.

Producing marketing materials has never been so easy for RE/MAX members with the introduction of numerous templates that can easily be customised and adapted to different audiences This year RE/MAX Australia launched a national advertising campaign which hit various print, radio, outdoor and digital publications. The campaign was developed by our strategic partner and advertising agency, Wahoo Advertising, after months of careful planning and research.

The campaign began early July with the aim of creating an emotional bond with buyers and sellers while building awareness and trust. The message was “When you’re with RE/MAX you’re in good hands. You’ll have more peace of mind working with people that understand what you need and what’s important to you.”

To evaluate the success of the campaign, data received from online advertising platforms such as Realestate.com.au and Domain.com.au was collated and reviewed. The campaign saw phenomenal results and met the overall objective of increased exposure and brand awareness which was monitored through referral traffic received to the RE/MAX Australia website.

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RE/MAX Australia has also been busy developing tools and resources for offices. Producing marketing materials has never been so easy for RE/MAX members with the introduction of numerous templates that can easily be customised and adapted to different audiences.

In 2013, RE/MAX Australia invested in a branding refresh which affected property marketing across newspapers, online portals and signboards. Extra templates were also developed in Design Centre and on our custom-built CRM, RE/MAXnet. These additional templates allow members to use the new branding on brochures, window cards, DL cards, etc.

RE/MAX Australia then developed templates which would allow offices to incorporate the national brand campaign into their local marketplace.

These templates, in conjunction with the national brand awareness campaign, allow offices to drive a consistent message to their local area while also increasing the office profile.

RE/MAX News for the Network

2014 RE/MAX R4 Convention Reunite. Refresh. Reward.

Recommit. That’s what the 2014 R4 is all about.

Alliance Addresses Rural Australia’s Real Estate Requirements

The 2014 R4 will be hosted at the Mandalay Bay Hotel & Casino in Las Vegas, Monday 3rd – Thursday 6th of March, and promises to be four days packed full of worldclass speakers, unparalleled entertainment and time spent with friends from around the world.

RE/MAX Australia and Australia’s fastest growing rural network, Australian Independent Rural Retailers Pty Ltd (AIRR), launched RE/MAX AIRR this year, with the first franchise opening Shepparton, Victoria.

Exciting speakers and entertainment have been announced, which includes basketball legend, Magic Johnson; Darren Hardy publisher and founding editor of SUCCESS magazine; and headlining the ‘Party with a Purpose’, none other than Keith Urban!

Peter Law, CEO of AIRR Pty Ltd, says the vision for his company is to provide professional real estate services for the thousands of customers who deal with AIRR’s 180-plus member stores around Australia.

The RE/MAX-AIRR alliance will provides rural and regional Australia with tremendous access to real estate services. More RE/MAX AIRR franchises are planned for 2014, and that will involve conjunctional agents operating from AIRR Member Stores.

“The RE/MAX model means we can have conjunctional agents on the ground in locations where our rural and regional consumers shop.”

Derek Downes, CEO of RE/MAX AIRR, can be contacted on mobile 0419 646 929 or email derek@airr.com.au.

For more information on how to register visit Mainstreet and click on the Events tab.

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RE/MAX Committee Voices

Broker Advisory Council (BAC) The aim: To commit to Premier Market Presence (PMP), promote the RE/MAX philosophy through various mediums to grow brand awareness, to ensure value is perceived for all members and to protect the Brand in its evolution.

The committee: Christina Penrose

Action Chapter: for RE/MAX Sales Associates who are people of action.

The aim: To enhance selling agents’ skills and arm them with top resources The committee: Rod Westerhuis

Dave Stockbridge RE/MAX Urban & Rural (SA) E. davestockbridge@remax.com.au P. (08) 8250 4788

Brad Neilson RE/MAX Bayside Properties (QLD) E. bradneilson@remax.com.au P. (07) 3820 9400

Jack Miltos RE/MAX Property Specialists (VIC) E. jackm@remax.com.au P. (03) 9213 3000

Tandi Gill

RE/MAX Profile (QLD) E. rodwesterhuis@remax.com.au P. (07) 3510 5222

RE/MAX Advantage (QLD) E. tandigill@remaxwm.com.au P. (07) 3893 6727

Dave Stockbridge

Shane McLeod

RE/MAX Urban & Rural (SA) E. davestockbridge@remax.com.au P. (08) 8250 4788

RE/MAX Gold (QLD) E. shane.mcleod@remax.com.au P. (07) 4976 3800

Ros Waters

John Buckley

RE/MAX Gold (QLD) E. roswaters@remax.com.au P. (07) 4976 3800

Keith Walker RE/MAX Australia E. kwalker@remax.com.au P. (07) 3007 9012

Joel Davoren RE/MAX Australia E. jdavoren@remax.com.au P. (07) 3007 9014

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RE/MAX Profile (QLD) E. christinapenrose@remax.com.au P. (07) 3510 5222

VIEW The RE/MAX Australia Magazine

RE/MAX Capital (NSW) E. john@remaxcapital.com.au P. (02) 6297 9191

Asset and Investment Management Committee (AIM) The aim: To provide an opportunity to co-ordinate and promote the property management sector of RE/MAX with a commitment to Premier Market Presence (PMP) The committee: Cyndi Ward (Chairperson) RE/MAX Gold (QLD) E. cyndiward@remax.com.au P. (07) 4976-3800

Zoe Stead RE/MAX Capital (NSW) E. zoe@remaxcapital.com.au P. (02) 6297 9191

Millie Neilson RE/MAX Bayside Properties (QLD) E. mneilson@remax.com.au P. (07) 3824-4000

Helen Bryan RE/MAX Profile (QLD) E. helenbryan@remax.com.au P. (07) 3510-5222

Katrina Burns RE/MAX Hills & Country (SA) E. hcrentals-sa@remax.com.au P. (08) 8398-1630

Niki Bell RE/MAX Australia E. nbell@remax.com.au P. (07) 3007-9020

Michael Davoren RE/MAX Australia E. mdavoren@remax.com.au P. (07) 3007-9010

RE/MAX News from the Network

Neighbours Pitch in for Charity Garage Sale RE/MAX Property Services on Queensland’s Sunshine Coast held its third neighbourhood charity garage sale for 2013 in October as a proud supporter of Make-A-Wish® Australia.

The RE/MAX marquee became the collection point for the garage sale trail map around local streets in Aroona with approximately 50 garage sales on offer in the suburb.

Each garage sale holder donates $10 to the cause, and there is a draw for everyone who makes a donation – garage sale holders or visitors on the day – with prizes donated by local businesses.

More than $1000 was raised and more than an estimated 600 were attracted to the event hunting for bargains and making donations.

For more information, contact Diane Camm on 0409 467 874 or 5438 5225.

Let’s go to the Movies - Effective Recruiting It gave the prospective agents an opportunity to see the RE/MAX Regency team in a casual environment.

RE/MAX Hills and Country Sets the Scene to Sell RE/MAX Hills & Country hosted more than 35 future home sellers at the office in October for ‘How To Present Your Home For Sale’ event featuring special guest speakers Sophie Thomson of Gardening Australia and Rebecca Mezzino of Clear Space Organising Services. Both presenters gave valuable tips for preparing a house for sale.

RE/MAX Regency believes this strategy to be beneficial for both recruitment and retention purposes.

Leading the way in creating company culture is Murray Carter, Broker/Owner of RE/MAX Regency, who held a recruitment evening to showcase the benefits of working in his office but also the benefits of the RE/MAX franchise concept.

The quarterly event is held at Event Cinema’s Gold Class lounge. The evening saw around 40 guests enjoy the comedy, ‘We’re the Millers’, and resulted in the recruitment of two new agents.

Also on recruiting… Did you check out the Travis Robertson video in the October Regional Update? In this insightful presentation from the US Broker Owner Convention, real estate coach Travis lays out a five-step plan for attracting young prospects. He explains how to target, communicate with, and attract Generation ‘Y’ agents and discusses how to build an office for the future by creating an enviable company culture to target the largest generational workforce. remax.com.au | Issue 2-13

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RE/MAX News from the Network

Welcome to RE/MAX

Team at RE/MAX Elite

Elite Opens Annette and Jenna Pollard opened their second office in Wagga Wagga having built an excellent reputation for themselves in Junee.

Both offices will now operate under the name RE/MAX Elite.

Leonie Stevens, Broker/Owner of RE/MAX Properties

New Broker/Owner at RE/MAX Properties Leonie Stevens took over the reins as Broker/Owner for the RE/MAX franchise in Sandy Bay, Tasmania after a seven year career in real estate property management and sales.

Island Properties for a perfect RE/MAX life Victoria Nicholson opened RE/MAX Island Properties on Bribie Island north of Brisbane where she was already a highly recognized sales agent with a strong following of satisfied customers.

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VIEW The RE/MAX Australia Magazine

Victoria Nicholson and the team at RE/MAX Island Properties

Justin Miller from RE/MAX Regency

New owner joins RE/MAX Regency Justin Miller became a partner with Murray and Nicole Carter in RE/MAX Regency at Robina on the Gold Coast. He heads the property management division, and was one of Bond University’s first Masters of Real Estate graduate.

Ian Knight and Katie Knight from RE/MAX Success

New owner at the helm of RE/MAX Success Katie Knight stepped in to her father Ian Knight’s shoes at the Toowoomba franchise, having forged a very successful career since joining the office in 1998.

She is a three times awarded REIQ Residential Property Manager of the Year (2008, 2010, 2012) and currently a 2013 finalist, and had national recognition as the REIA Residential Property Manager of the Year for 2012.

RE/MAX News from the Network

Look Who’s Renewed...

Marion Grice & Mark Stevenson

Lisa Taylor

Susan Groves

RE/MAX Profile, Bardon QLD

RE/MAX Excellence, Townsville QLD

Carol Spalding

Jake Vincent

RE/MAX United Vision, Carina QLD

RE/MAX Excellence, Townsville QLD

Ebony Finn

Maureen Davies

RE/MAX Premier Consultants, Chermside QLD

RE/MAX Bayside Properties, Victoria Point QLD

Roxanne Workman

Liv Davies

Broker/Owners, RE/MAX Excellence, Belgian Gardens QLD

RE/MAX Innovation, Jindalee QLD

RE/MAX Bayside Properties, Victoria Point QLD

Scott Mackey

RE/MAX Regency, Robina QLD

Jennifer Carlyle

Dean Drakos

RE/MAX Premier Consultant, Chermside QLD

Broker/Owner, RE/MAX Precision, Bundaberg QLD

Nick Scarf & Jason Martin

Stuart Legg

RE/MAX Colonial, Annerley QLD

Broker/Owners, RE/MAX Property Specialists, Narrabeen NSW

Maureen Weal

Nola Bonner & Terry Flynn

Allana Edwards

RE/MAX Integrity, Clayfield QLD

Hyzell Fernandez RE/MAX Profile, Bardon QLD

Margaret-Mary Thorn RE/MAX Regency, Robina QLD

Broker/Owners, RE/MAX Property Shop, Sandgate QLD

RE/MAX Excellence, Townsville QLD

Ron & Lenore Sieber

RE/MAX Results, Morningside QLD

RE/MAX Colonial Riverside, Yeronga QLD

Sandra Crichton

Miranda Jeffree

RE/MAX Success, Toowoomba QLD

RE/MAX Victory, Caboolture South QLD

Broker/Owners, RE/MAX United Vision, Carina QLD

Geoffrey Aquino

Chris Ryan

Our Newest Members...

Brendan Clarke

RE/MAX Realty Excellence, Buderim QLD

Dean Logsdale

Sue Bell

Lisa Bradley

RE/MAX Results, Morningside QLD

RE/MAX Bayside Properties, Victoria Point QLD

Awhina Radvan RE/MAX Success, Toowoomba QLD

RE/MAX Ultimate, Burpengary QLD

Brielle McCann RE/MAX Ultimat, Burpengary QLD

Derek Downes

Sue Welsh

RE/MAX United Vision, Carina QLD

RE/MAX AIRR, Shepparton VIC

Joan Mertz

Michelle Smith

RE/MAX Bayside Properties, Wellington Point QLD

Cassandra Humphreys

RE/MAX Property Specialists, Narrabeen NSW

Rebecca Duce

RE/MAX Bayside Properties, Victoria Point QLD

Juana Bernardo

Graeme Sheldon

RE/MAX Profile, Bardon QLD

RE/MAX Results, Morningside QLD

Anastasia Murphy

Sue Thomas

Rachel Maxwell

RE/MAX Properties, Sandy Bay TAS

RE/MAX Partners, Hervey Bay QLD

Leanne Adams

Leah-Jane Martell

RE/MAX Gold, Gladstone QLD

RE/MAX Colonial, Annerley QLD

Micheal Casha

Renate Pattinson

RE/MAX Experience, Footscray VIC

RE/MAX Beach City, Broadbeach QLD

Terrance Hogan

Samuel Sherman

RE/MAX Bayside Properties, Victoria Point QLD

RE/MAX Profile, Bardon QLD

RE/MAX Advantage, Wynnum QLD

Jessica Bell

RE/MAX Real Estate Services, Cairns QLD

Su-Ella Seminara RE/MAX Colonial, Annerley QLD

Justin Miller RE/MAX Regency, Robina QLD

Katie Dunn RE/MAX Results, Morningside QLD

RE/MAX Executive, Coorparoo QLD

remax.com.au | Issue 2-13

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RE/MAX News from the Network

RE/MAX Rocket Takes Festival Honours A tired old billy cart given a new lease of life thanks to a local real estate team and a group of secondary school students took out its class at the Brisbane Billy Cart Festival in August.

RE/MAX United Vision Principal Lenore Sieber gave students at White’s Hill College the old billy cart for a workshop project.

It was decked it out in RE/MAX colours and donated it to the Rotary Club of Carindale’s entry in the Billy Cart Championships novelty category.

A student who had worked on the cart drove ‘RE/MAX Rocket’ to a win.

Ironically, Lenore won a $500 signwriting package at the July RE/MAX Sales Rally so some of that prize went toward making sure the billy cart was a RE/MAX eye-catcher at the massive event.

Age Should Prove No Barrier to a Good Real Estate Experience The process of selling a home isn’t always an easy thing to do for the elderly – a smooth transition from a-z and the sensitivity, empathy and trust possessed by the agent is very important.

Agent Laura Willmott’s recent experience with senior vendors has sparked her interest in gaining international accreditation as a Seniors Real Estate Specialist.

“There are only two Australians who hold the accreditation and RE/MAX Elite’s Shelley Carppe is the only New Zealander who is qualified.”

Laura says while taking vendors through the process of selling their home to move to a retirement village, she found herself drawing on skills that need to be more honed than in other sales experiences.

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VIEW The RE/MAX Australia Magazine

RE/MAX Rocket is available on loan to community groups, and will be on the track again next year.

“Along the way we had stumbling blocks with health matters as well as repairs to be carried out and offers to be considered. I needed to pick ahead of time when the vendors were likely to feel overwhelmed by the process and step in.

“In the end, we did it. The property was listed at $519,000 and sold for $520,000, and they moved into their new home on time.”

Laura is keen to add specialised training to her experience so she can better assist senior customers.

The SRES® designation evolved in 1997 to focus on the needs of home buyers and sellers aged 50-plus, and is awarded by the Seniors Real Estate Specialist Council of the National Association Of Realtors® (NAR).

RE/MAX News from the Network

Raise the Curtain on Your Home Have you ever worked with a home stylist? Read on for one RE/MAX agent’s good experience…

Home styling, property styling or home staging, whichever name you know it by, refers to organising and decorating a home so it will present at its best.

In Brisbane, sales associate Alan Campbell from RE/MAX Profile has witnessed success first hand after introducing a vendor to home stylist company, Styled By Me.

sold for more than it did but I feel in many cases I could have attained the sale price with less time on the market.”

“When tenants vacated a Paddington ‘Queenslander’, it was clear it could benefit from styling. Fortunately the vendor also saw the advantage to be gained.”

Top tips from an agent and stylist:

Alan explains, “Spaces were highlighted and the home was shown at its best. The styling had a fabulous impact during the marketing campaign.”

The property sold post-auction. The vendor was very happy with the outcome.

“I think about properties I have marketed in the past and wish presentation had involved styling,” Alan said. “I’m not saying every property may have

Alan says presentation is the key to the best sale outcome so – • Declutter (including personal items).

• Use colour with property photos in mind. Warm colours usually produce better outcomes.

• Style the home to suit its architecture.

• Layout the furniture to be inviting.

Rebekah Moczynski, Styled By Me – • Less is best, • Declutter, • Maximise natural light, and • Use a stylist because they know how to make the most of the digital photography that will showcase the property.

Aussie is RE/MAX World Long Drive Champ The RE/MAX Australia Long Drive Australian Finals were held in Logan City, south of Brisbane, in August. The Australian Season saw three Australians secure their place into the World Long Drive Championships in Mesquite, Nevada for both the Open and Senior Divisions.

Four new Australian Long Drive Champions were crowned for 2013: Daniel Lee (Open), Stephen Kennedy (Senior), Mark Sanford (Super Senior) and Kerry Devenish (Legends).

Stephen Kennedy, also from Victoria, went on to win the Senior Division of the RE/MAX World Long Driving Championship in Nevada, becoming Australia’s first World Long Driving Champion in the process. He produced a drive of 369 yards (337.4 metres) in his final against American James East from North Carolina.

If you want to find out more about RE/MAX Australia Long Drive, contact Adam Pumphrey on mobile 0437 504 176 or email adam@inswing.com.au, or visit www.auslongdrivers.com.au

remax.com.au | Issue 2-13

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RE/MAX News from Across the Globe

Global News RE/MAX No. 1 Among Real Estate Franchises In October, RE/MAX, LLC was announced as the leading real estate franchise organization in the Franchise Times Top 200 for the fifth consecutive year. The ranking is based upon annual worldwide sales.

It was placed 14th among all franchises, with top names being McDonald’s, 7-Eleven, KFC, SUBWAY and Burger King. RE/MAX also ranked sixth among the Top 200 franchisors for sales growth.

Throughout 2013, RE/MAX has been recognized as an industry leader in a variety of real estate and business surveys including the RIS Media Power Broker Report, the REAL Trends 500 survey, National Association of Hispanic Real Estate Professionals’ Top 250 Latino Real Estate Agents and the Wall Street Journal & REAL Trends listing where RE/MAX Associates held 98 of the 500 spots.

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VIEW The RE/MAX Australia Magazine

Soaring High on International Flight Reporting from Chicago: The RE/MAX Hot Air Balloon, one of the most recognized real estate logos, commemorated its 35th anniversary in October with celebratory balloon flights around the world.

The RE/MAX Balloon made its debut at the 1978 Albuquerque International Balloon Fiesta in New Mexico. Soon after, the balloon was featured in the first RE/MAX advertising campaign on television and was quickly adopted as the official company logo, appearing with the slogan, “Above the Crowd!®.”

Today the RE/MAX balloon fleet is recognized as the largest corporate hot air balloon fleet in the world with 108 balloons in 26 countries on six continents.

Nobody in the world sells more real estate than RE/MAX; and very few organizations have corporate logos that truly come alive to the public in the way the RE/MAX Hot Air Balloon has.

RE/MAX University Wins Prestigious Award RE/MAX University (RU) has made Training magazine’s Top 125 list for the third consecutive year and continues to be recognised as one of the best for corporatesponsored training programs.

The high level of training and support for RE/MAX agents and Broker/Owners is what sets RU apart from its competitors. It offers on-demand 24/7 access to on-line training opportunities for more than 90,000 RE/MAX agents around the world. Most programs are available at no cost. RE/MAX agents lead the industry in professional development with more than 70,000 courses taken at home or in the office through RU. RE/MAX values high quality training and makes continuing education a priority to ensure the success of all RE/MAX agents and offices.

RE/MAX News from Across the Globe

Inflating the RE/MAX Balloon

RE/MAX Ballooning in Australia Two RE/MAX hot air balloons regularly take to Australian skies. Their operation is outsourced to private contractors who make rides available to customers.

Melbourne - http:// balloonovermelbourne-px.rtrk. com.au/photo-gallery Gold Coast - http://www. balloondownunder.com.au/ Many of our offices have smaller cold air balloons.

Unfortunately you won’t get to ride in one of these but you might still spot them at property auctions and other local events.

RE/MAX Balloon in Flight over the Gold Coast remax.com.au | Issue 2-13

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Australia & New Zealand 2014 Event Calendar January

Webinars 10th – Global Training: Broker/Owner Success

Public Holidays: 1st - New Year Day 2nd - Day after New Year (NZ) 27th - Australia Day

April

18th - Good Friday

21st - Easter Monday Training Days 25th - Anzac Day 1st, 2nd & 3rd - NZ Sales Person Licensing 3rd – AUS Broker Meeting 9th - NZ Administrators Day 10th – AUS Administrators Day/RE/MAXnet 10th – AUS Ladies Night 23rd – AUS Career Night 29th – NZ Steps to Success Orientation 29 & 30th - NZ Verifiable Training (Nelson) Imagine Experiences Events 16th - SA Quarterly Awards & Training 17th - VIC Quarterly Awards & Training 24th - NSW Quarterly Awards & Training 29th - Wide Bay Quarterly Awards & Training 30th - NQ Quarterly Awards & Training Webinars 4th – Global Training: New Member 11th – Global Training: Real Estate Success

July

Training Days 1st - NZ Verifiable Training (New Plymouth) 3rd – AUS Fast-track 10th - AUS Sales Accelerator Program 10th - AUS Career Night 11th – AUS Golf Day 17th – AUS Auction 23rd - AUS RE/MAXnet 29th – NZ Steps to Success Orientation Imagine Experiences Events 16th - SA Quarterly Awards & Training 17th - VIC Quarterly Awards & Training 23rd – NZ Sales Rally (Auckland) 24rd - NSW Quarterly Awards & Training 30th – AUS Sales Rally Webinars 9th – Mainstreet 9th – Why RE/MAX? 11th – Global Training: Broker/Owner Success

October

6th - Labour Day (NZ)

27th Labour Day (AUS) International 22nd – 24th – 6th European Convention (Spain) Training Days 9th – AUS Ladies Night 16th – AUS RE/MAXnet 21st – AUS Career Night 23rd – NZ Administrators Day 28th – NZ Steps to Success Orientation Imagine Experiences Events 4th – BAC Dinner 5 & 6th – Broker/Owner Retreat 15th – NZ Sales Rally (Auckland) 22nd - SA Quarterly Awards & Training 23rd - VIC Quarterly Awards & Training 28th - NSW Quarterly Awards & Training 29th - Wide Bay Quarterly Awards & Training 30th - NQ Quarterly Awards & Training Webinars 3rd – Global Training: New Member 10th – Global Training: Real Estate Success 22nd - Mainstreet 24

VIEW The RE/MAX Australia Magazine

February

6th - Waitangi Day (NZ)

Training Days 11th – NZ BAC Meeting 11th – NZ Broker Meeting 18 & 19th – AUS Broker Management 20th – AUS BAC Meeting 25th – NZ Steps to Success Orientation 26th – NZ Broker Management 27th – NZ Fast-track Imagine Experiences Events 12th – NZ Sales Rally & Awards (Wellington) 20th – AUS Sales Rally & Awards Webinars 5th – Why RE/MAX? 7th – Global Training: New Member 14th – Global Training: Real Estate Success

May

March

International 3rd, 4, 5 & 6th - R4 2014 Convention (Las Vegas) Training Days 6th – AUS Fast-track 10th, 11th, 12th &13th - NZ Sales Person Licensing 12th – AUS Gold Coast Training 17th, 18th, 19th & 20th - NZ Sales Person Licensing 20th – AUS Sales Accelerator Program 20th – AUS Career Night 25th – NZ Steps to Success Orientation 27th – AUS Auction 31st - NZ Sales Person Licensing Webinars 5th – Mainstreet 14th – Global Training: Broker/Owner Success 19th - RE/MAXnet 26th – Why RE/MAX?

June

Training Days 5th, 6th, 7th & 8th – NZ Sales Person Licensing 7th - AUS Fast-track 12th, 13th, 14th, & 15th – NZ Sales Person Licensing 13th – NZ BAC Meeting (conference call) 13th – AUS BAC Meeting (conference call) 14th – AUS Sales Accelerator Program 14th – AUS Career Night 20th – AUS Auction 21st - NZ Broker Meeting 22nd – AUS Property Management 26th, 27th, 28th, & 29th – NZ Sales Person Licensing 27th – NZ Steps to Success Orientation Webinars 7th – Mainstreet 9th – Global Training: Broker/Owner Success 21st - Design Centre 28th – Why RE/MAX?

Training Days 19th - AUS Sunshine Coast Training 24th & 25th – NZ Verifiable Training (Auckland) 17th, 18th & 19th – AUS Broker Management 30th – NZ Verifiable Training (New Plymouth) Imagine Experiences Events 22nd & 23rd – High Achievers Retreat Webinars 6th – Global Training: New Member 13th – Global Training: Real Estate Success 25th - RE/MAXnet

August

September

2nd - Queens Birthday (NZ) 9th - Queens Birthday (AUS)

International 17th – RE/MAX Broker Owner Conference (San Francisco) Training Days 11th, 12th, 13th & 14th - NZ Sales Person Licensing 12th – AUS Career Night 14th – AUS Broker Meeting 18th, 19th, 20th & 21st - NZ Sales Person Licensing 21st – AUS Property Management 26th – NZ Steps to Success Orientation 27th – AUS Gold Coast Training Imagine Experiences Events 20th – NZ Sales Rally (Wellington) Webinars 6th – Design Centre 8th – Global Training: New Member 15th – Global Training: Real Estate Success

Training Days 1st, 2nd, 3rd & 4th - NZ Sales Person Licensing 5th – REAL Event 7th – AUS Bridge to Brisbane 11th – AUS Administrators Day 12th – NZ Odd Shoe Day 15th – AUS Fast-track 16th, 17th & 18th – AUS Broker Management 25th - NZ Fast-track 25th – AUS Sales Accelerator Program 25th – AUS Career Night 30th – AUS Auction 30th – NZ Steps to Success Orientation Webinars 3rd – Design Centre 12th – Global Training: Broker/Owner Success 17th - RE/MAXnet 24th – Why RE/MAX?

November

December

14th - G20 Summit (QLD)

Training Days 3rd, 4th, 5th & 6th - NZ Sales Person Licensing 10th, 11th, 12th & 13th - NZ Sales Person Licensing 11th - NZ BAC Meeting (conference call) 13th – AUS Fast-track 19th – AUS Sales Accelerator Program 19th– AUS Career Night 20th – AUS Property Management 20th – NZ Broker/Owner Meeting 20th – NZ Broker/Owner Dinner 24th, 25th, 26th, & 27th - NZ Sales Person Licensing 25th – AUS Career Night 25th - NZ Steps to Success Orientation 26th – AUS Auction Webinars 5th – Design Centre 14th – Global Training: Broker/Owner Success 26th – Why RE/MAX?

Training Days 4th – AUS BAC Meeting 4th – AUS Broker Meeting 5th – NZ Family Christmas Picnic 10th - RE/MAXnet Imagine Experiences Events 4th – AUS Broker/Owner Xmas Party Webinars 5th – Global Training: New Member 12th – Global Training: Real Estate Success

25th - Christmas 25th - Boxing Day

Please note: All the above event dates are subject to change.

Imagine Experiences is RE/MAX AUS/NZ’s appointed events management specialist.

Refer to Regional Update for full details or email mmarsh@remax.com.au.

denotes public holidays.