RE/MAX Professional Development Guide 2024

professional

development Achieve your full potential with the 2024 Professional Development Program

table of contents p1. PD Overview p3. All members p8. Broker/Owners p14. sales professionals p21. Property Managers p24. Training Calendar

2024 PROFESSIONAL DEVELOPMENT PROGRAM

YOUR PATHWAY TO SUCCESS. At RE/MAX, we are dedicated to the professional and personal growth of our members. Throughout the year, we organise a wide range of events to support this development.

Whether you are a Broker Owner, Sales Associate, Property Manager, or Administrator, we provide access to training, events, and resources that will help you thrive as a real estate professional. Our collaborative culture fosters an environment where each member can pursue their own unique career path with the full support of our brand. To facilitate this, we offer all members access to comprehensive training resources covering various disciplines such as marketing, appraising, listing, negotiating, servicing, and selling.

From the moment you join RE/MAX, you will have a wealth of tools and resources at your disposal to help you succeed. This guide serves as a reference to ensure you are fully utilising the value that you are entitled to. We are confident that you will find these tools invaluable as you navigate your day-to-day business operations.

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chris chapman

FINANCE DIRECTOR

JOEL DAVOREN

MANAGING DIRECTOR

marna moloney

OUR MISSION To be the Australian real estate leader, achieving our goals by helping others achieve theirs.

Everybody wins.

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OPERATIONS DIRECTOR

JOsh DAVOREN

MARKETING/EVENTS ASSISTANT

jasmine revfeim

PROFESSIONAL DEVELIOMENT MANAGER

OUR PD TEAM

OUR PD TEAM

All members P3. RE/MAX Experience P4. RMX P5. Administrator’s DAY P5. ladies event P5. Golf Day P6. Annual awards P7. regional training P7. R4 International Convention

RE/MAX Experience Designed specifically for new and returning RE/MAX members, this event will provide a comprehensive guide to the multitude of tools and support services available at your fingertips.

Attendees will gain insight into the evolution of RE/MAX and its vision for the future.

RE/MAX Experience encompasses all the systems, resources, technologies, and philosophies of the world’s most successful real estate franchise network. Understanding the resources at your disposal will enable you to effectively plan your RE/MAX career.

Take the opportunity to meet the team at the RE/MAX Australia Head Office and connect with fellow RE/MAX members, establishing a valuable support network from the start.

Remember, while you are in business for yourself, you are not by yourself!

Featured sessions include • • • • • • • • •

“

RE/MAX History & Vision Brand & Marketing Assets Technology Tools and Resources Awards & Recognition RE/MAX Preferred Partners Pivotal Financial Make-a-Wish Charity Resources Public Relations Professional Development

“This was extremely informative, with a great deal of information given within a fairly short period of time. You will easily pick up several tips and tricks to add to your repertoire. Whether it be for listing appraisals or social media tools etc.”

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RMX RMX is RE/MAX Australia’s national conference that combines several events across multiple days.

Our goal is to provide an XCITING event that helps you REFOCUS your energy, your strategy, and your processes to ultimately MAXIMISE your production.

RMX is an event for ALL RE/MAX members with general sessions, as well as dedicated Sales and Property Management breakouts. Whether you are a business owner, a sales agent, a property manager or an administrator, there will be an exceptional line-up of some of the best industry speakers //Refocus and performers with //Maximise relevance to each role in the network. //Xcite

This Event aims to

Our members will also have the opportunity to meet with RE/MAX Preferred Partners and Guest Exhibitors to understand how you can connect with their business to help improve yours.

During this event we’ll announce the highly anticipated six monthly award winners, and also include an exciting social event.

This Event includes • 2 Days of Conferencing • Sales Breakout • PM Breakout • Cocktail Party • Partner Exhibition

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Caroline Bolderston| RMX23

• 6-Monthly Awards

administrator’s day

Administrators are the backbone of every office. To encourage the development of our support staff, RE/MAX Australia holds biannual training to assist those in these roles.

Guest speakers are engaged to cover crucial topics for personal and professional growth.

Whilst education is a priority, developing a support network is just as important.

So, take this as an opportunity to have a break from the office & meet and collaborate with like-minded individuals in the network.

LAdies Event Hey ladies! Each year we host an incredible event that you won’t want to miss out on.

Our Ladies Event creates an enjoyable environment where you can come together, socialise, and make meaningful connections with fellow females in the RE/MAX network.

Whether you’re new to the group, looking to expand your network, or just want to have a great time with like-minded women – this is the event for you. From ice-breaker games designed to spark conversations, to inspiring talks from influential women in different fields, we’ve got it all covered.

golf day Our charity golf day not only supports a great cause but also provides an amazing opportunity to connect and network with like-minded individuals, all in a relaxed and casual setting.

A day where RE/MAX members and their clients and prospects can join in a competitive game of golf, followed by a few refreshing beverages.

Whether you’re a keen golfer or simply cheering on your teammates, join us for an unforgettable day filled with opportunities to give back while expanding your networks.

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annual awards One of the advantages of membership in RE/MAX is the opportunity to compete on a national and international scale.

Brace yourselves for a night of glitz, glamour, and pure celebration at our annual awards gala! Every February we get the opportunity to recognise the incredible milestones and achievements our members reach throughout the previous calendar year.

Our most popular event of the year guarantees an evening of excitement, entertainment and unforgettable memories. The perfect opportunity for us all to come together and celebrate the efforts of our network collectively.

Head to the Recognition Hub in Precinct to view the latest Awards Criteria and start setting your performance goals.

Team Leaders & Individuals who have achieved Platinum Club and above for the previous calendar year are invited to an exclusive cocktail event hosted prior to the Annual Awards Gala Dinner.

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REgional training

before awards

This exciting new event is exclusively available to our interstate and regional QLD members who will be traveling to Brisbane for the highly anticipated Annual Awards event.

Based on feedback from our members, we are pleased to offer a quick and intensive training session that will add even more value to your trip and make it truly remarkable. This event will provide insightful discussions for both sales and property management departments, ensuring that you gain valuable knowledge and skills.

Additionally, it presents an excellent opportunity to network with like-minded professionals before an unforgettable night of fun and celebration.

International R4 convention R4 is an annual event hosted by RE/MAX LLC, offering a week filled with education, entertainment, and networking sessions designed to enhance your real estate career.

This event brings together thousands of RE/MAX members from around the world in the vibrant city of Las Vegas. It serves as a platform for sharing valuable insights, exchanging experiences, and acquiring innovative strategies to navigate the everchanging real estate landscape.

R4 provides a unique opportunity to connect with like-minded professionals on a global scale. For those who are seasoned veterans, the significance of this event in growing your business and maintaining a competitive edge is well-known. However, if you have yet to experience the power of R4, the decision to attend or not attend can be the difference between stagnation and success.

For more information visit remaxevents.com

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Broker/owners P9. Broker/Owner Essentials P10. IN-PERSON Broker Meetings P10. Interactive Online Sessions P10. Broker Christmas Party P11. Recruitment excellence P12. Broker Retreat P13. Broker Resources 2024 PROFESSIONAL DEVELOPMENT PROGRAM | 8

Broker/Owner Essentials You’re a member of the most professional, most productive real estate network in the world.

In this 3-day course our Brokers will learn to leverage the power of the RE/MAX brand, apply best practices for your office’s financial health and recruit and retain the right agents.

DAY one Covers topics in relation to RE/MAX and what tools and resources are offered under our brand.

• • • • • • • •

Power of the Brand Protecting the Brand Technology Ecosystem Profitability Exclusive RE/MAX Models Conjunctional Agents Commission Structures Pivotal Financial

DAY two Moves into looking at your business and striving to create a thriving office by putting clear systems in place. Once you have a plan and know your value, you can start to confidently speak to agents about what your offering is.

• •

The Planning Module Focuses on Perspective, Culture & Direction The Value Module Ensures You Know Your Value & Your Value Proposition

DAY THREE During this session we discuss where you find agents and how you attract them into your business. We’ll also touch on growing and managing a rent roll.

•

The Recruitment Module is Centred Around Metrics, Lead Generation & Lead Conversion

This training is mandatory for New Broker/Owners and we strongly suggest our existing Broker/Owners revisit this course at least every 2 years.

•

The Property Management Module Highlights Benefits, Structure & Building of a Rent Roll

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in-person meetingsBroker

Our national Broker Meetings will now be hosted across four locations: Sydney, Brisbane, Perth, and Online for our valued Brokers in VIC and Remote locations. This decision allows us to establish energetic hubs where localised open discussions can take place, fostering an environment of connection, collaboration and innovation. We will introduce high-quality speakers and offer tailored workshopping sessions to cater to the unique needs of all markets.

Interactive Online sessions

When required, RE/MAX Australia will host online meetings for all Broker Owners to tune in, share knowledge and collaborate on important topics geared towards leadership, business growth and office management.

All live sessions are recorded and uploaded to the video library in Broker Dashboard for you to revisit at any time or catch up on missed content.

BROKER christmas party The annual Broker Christmas Party is a muchanticipated event. A chance for our hardworking business owners to take a break from the office and join together to celebrate the year that has been.

This event is a great opportunity for RE/MAX Australia to thank our Brokers for trusting in us, and to show appreciation for their continued support and contribution to the brand.

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recruitment excellence

This year we are introducing an exciting new course designed specifically for business owners that will elevate their recruitment strategies and revitalise their approach.

We’ll include essential lessons packed with easy-to-follow scripts, recruitment calculators, and effective marketing tools to help you gain the confidence and clarity you need to nurture agent growth.

From understanding the importance of recruitment to mastering team expansion, this course will cater to business owners at all levels of expertise.

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BROKER retreat This event is an annual multi-day conference that provides a fun and relaxed environment for business owners to exchange ideas, lessons or success stories. We’ll also learn from world-class speakers and trainers to ensure you are constantly challenging and improving the way you operate your business, and yourself as a leader.

“

Not only is this a worthy educational experience, it’s also a great opportunity to take a break from the office, connect with new business owners, and build on relationships with familiar faces. A must-do event at a beautiful destination across the world!

A fun few days away from the normal day to day business. Great keynote speakers and interaction between brokers and head office.

You can’t beat in person events it was fantastic to network with our group!

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BROKER resources Broker Dashboard Broker Dashboard is an exclusive platform available on Precinct to find resources, access relevant office documentation, and communicate with your fellow Brokers - all in one place. Visit the Broker Dashboard to find: • • • • • • •

Recruitment Materials Downloadable Resources Administrative Guides Compliance Assistance Recorded Broker Meetings Broker Yammer chat & Much More

We encourage you to jump in and get familiar with what is available: remaxprecinct.com.au

The Broker Advisory COUNCIL The Broker Advisory Council (BAC) is a dedicated team of RE/MAX Broker Owners who are committed to enhancing the market presence of RE/MAX across Australia.

The BAC meets quarterly to discuss opportunities for promoting the RE/MAX philosophy through various mediums, with the goal of increasing brand awareness.

Additionally, they work closely with the Region to ensure that all members perceive value and to protect the evolving RE/MAX brand.

The BAC serves as an exemplar of the highest level of team spirit and professional image for RE/MAX in Australia. They provide a valuable sounding board for Broker Owners, working together to expand the RE/MAX program with a united effort.

Visit the Broker Dashboard on Precinct to find out who your area representative is.

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Sales PRofessionals P14. RE/MAX Sales Excellence course P15. sales excellence live P16. responsive Training P16. quarterly recognition P16. CPD Training | NSW & WA P17. Platinum Plus forum P17. platinum plus cocktail party P18. diamond event P19. sales resources P20. crm training

RE/MAX Sales Excellence Course Modules Include

What to expect RE/MAX Sales Excellence is a comprehensive online training program, exclusively built for RE/MAX Australia Real Estate Professionals.

This course is designed to train agents of all levels, skills and systems to become an elite agent. There are 40 lessons and 95 downloadable resources, across 6 modules, that will help agents change the way they think, act and ultimately perform. Whether you are new to industry, or an experienced performer, the RE/MAX Sales Excellence course is for you.

01. Performance Thinking and Mindset 02. Planning, Structure and Discipline 03. Building Business 04. Winning Business 05. Campaign Control and Clearance 06. Communication and Understanding People Head to the Learn Hub on remaxprecinct.com.au to get started.

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For busy agents on the go...

The RE/MAX University app is your go-to platform for viewing the RE/MAX Sales Excellence training videos anytime, anywhere.

You’ll also be able to access all course resources and assessments from the palm of your hand.

SALES EXCELLENCE

live

“

Whether you attend in-person or online, Sales Excellence LIVE will bring to life all the lessons we have meticulously crafted and presented in our exclusive online course. With a plethora of highquality content and resources available online, these short, sharp sessions offer an invaluable opportunity for us to further assist our agents in their learning and growth journey. Get ready to be introduced to some of the industry’s topperforming agents, who will generously share their proven strategies and processes. By the end of these sessions, you’ll be brimming with motivation and armed with the tools to conquer any challenge that comes your way!

These modules covered a wide range of essential skills and I wholeheartedly recommend it to other agents who are looking to gain the necessary skills for success.

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responsive Training For those who are familiar with the traditional Regional Training & Quarterly Awards, you’ll notice things will look a little different in 2024.

This year, we are enhancing our training program to provide more responsive and tactical sessions that cater to the specific needs and challenges faced by our members in real-time. These training sessions can be tailored for specific offices, regions, or performance levels, encompassing both sales and property management. We are excited to embrace agility and assist our network in achieving their goals more effectively.

quarterly

recognition

Performance recognition is a big deal! We want to ensure that our top performers receive the recognition they truly deserve for their unwavering effort and remarkable consistency throughout the entire year.

Brace yourselves, because we have some extraordinary exclusive events coming up that you’ve never seen before, specifically designed to educate and honour the outstanding achievements of our top performers for their quarterly rankings.

Get ready to be blown away by the sheer excitement and celebration that awaits!

cpd training

NSW & WA Only RE/MAX Australia organises half-day and full-day training sessions for our members in NSW and WA. These sessions are designed to help our network fulfill their compulsory and elective CPD points requirements.

These training days not only enhance professional development but also create a platform for collaboration, connection and engagement with one another. We believe that learning should be enjoyable, and these sessions aim to make it so.

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Platinum Plus

Platinum Plus

To recognise and support our high achievers, RE/MAX Australia host an annual function at stunning locations across the globe. The Platinum + Forum is designed to assist our top associates to learn new strategies and grow their business without limits.

Team Leaders & Individuals who have achieved Platinum Club and above are invited to a special cocktail event hosted by RE/MAX Australia prior to the Annual Awards Gala Dinner in February.

cocktail party

forum

This initiative is an educational event that features top industry speakers and trainers, but we all know it’s the social functions that attract the most attention and create additional value for our members.

Brace yourselves for an unforgettable event as we venture to the tranquil paradise of Bali in 2024. The perfect chance to escape the confines of the office and immerse yourself in a rejuvenating experience filled with exceptional content, incredible networking opportunities, and plenty of fun!

This exclusive event is not open to Team Members or Administrators.

“

The RE/MAX Platinum+ conference is a must for those in the RE/MAX Brand.

Whilst it is only reserved for high achievers it is worth striving towards and making into the high achievers group as the experience I describe as a once in a lifetime.

Platinum + members are invited to attend this exclusive event. These are agents that have achieved more than $300,000+ in gross commission or 75 settled transaction sides for the previous calendar year.

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Diamond Event Our Diamond Event is a special gathering to recognise and support our successful million-dollar agents. This exclusive occasion showcases our commitment to excellence, offering a unique space for top professionals to come together and make significant strides in their businesses.

We’ll hear from some of the most recognised and aspirational writers across Australia to gain new perspective for new heights of performance. It’s more than just an event; it’s a meeting of minds where industry leaders collaborate to shape the path to success.

Diamond members are agents that have achieved more than $1,000,000+ in gross commission or 250 settled transaction sides for the previous calendar year.

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sales resources Learn Hub in Precinct Head to the Learn Hub in Precinct to start taking advantage of these great tools on offer.

Sales Excellence Course This exclusively built course offers critical video lessons and practical resources including: •

Business Plan Template

•

Downloadable Resources

•

SMART Goals Exercise

•

Marketing Materials

•

Mission, Vision & Beliefs Templates

•

Scripts and Dialogues

•

Self-evaluation Exercises

•

Training Videos

•

Productivity Booklets

•

Upcoming Events

•

Scripts & Dialogues

•

Yammer Conversation

•

Downloadable Resources

•

& Much More

•

Customisable Checklists & Templates

•

Marketing Plan Examples

•

Personality Profiling Tools

•

& Much More

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CRM TRAINING RE/MAX Australia has partnered with real estate software companies to provide your business with a customer relationship management program that can assist with building your database and engaging with your clients.

ReNet is a rapidly expanding Internet based Real Estate Software development and marketing company.

Unique software solutions helping you, win more listings.

With Real Estate solutions at the forefront, we have developed an industry leading Touchpoints Manager solution that offers tools and systems to power your business forward.

We are Rexlabs – a sixty-person product house creating software driven solutions for the real estate service and broader property sector. Rex, our real estate CRM, is our B2B SaaS product.

We work at the bleeding edge of technology, keeping usability and simplicity at our core.

We believe software should be easy to use, satisfying to work with and – most importantly – make you better at what you do.

VaultRE is technology developed specifically for the real estate industry and the first to be created with a focus on providing a complete solution. It offers a technology solution for both the sales and property management divisions, both driven from a common database to enable the free flow of data between the divisions, share development for common functions such as trust accounting and to recognise that properties and contacts can have multiple statuses at one time.

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property management P21. Platinum plus | Pm P21. bdm meet ups P22. property management Training P23. pam chapter

Platinum plus property management

BDM MEET UPs *These events are exclusive to PAM Chapter members

Introducing another groundbreaking addition to the Professional Development calendar, the highly anticipated Platinum Plus event for Property Management! This occasion is designed to honour and educate our exceptional achievers in this field, providing a valuable opportunity to collaborate with fellow visionaries in the network.

This exciting initiative allows us to create a lively community of like-minded professionals, eager to share their expertise and learn from one another. These monthly gatherings will provide a unique platform for our Business Development Managers to connect, engage in meaningful discussions about real-time challenges, and gain innovative solutions from other experts in the field.

This exclusive event promises to be an unforgettable experience, filled with inspiration, knowledge, and invaluable connections. Don’t miss out on this chance to be part of history in the making and surround yourself with like-minded individuals who share your passion and drive!

Together, you will conquer challenges, unlock new possibilities, and propel your businesses to unprecedented heights. Stay accountable to your growth numbers and be inspired by top performers who will fuel your inner drive and enthusiasm, ensuring that you are always at the top of your game.

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Property Management

training

RE/MAX Australia regularly conducts national training sessions for our Property Managers and Support Staff to ensure continuous improvement. Property Management is a crucial aspect of our business, and we believe in staying up-to-date with compliance and best practices in the industry. To achieve this, we bring in external trainers who are experts in the field. Additionally, we tap into the knowledge and experience of our talented professionals to learn from their success in growing, managing, and retaining properties on their rent roll.

KEY TOPICS OF CONSIDERATION INCLUDE: • • • • • • • • • • • •

Time Management Effective Communication & Conflict Resolution Personal Safety Dealing with Difficult Clients Efficient Processes Legislation Changes Best Practices Ratings & Reviews Problem Solving Customer Service Stress Management & Personal Wellbeing & Many More

We believe that by addressing these key areas, we can provide our Property Managers and Support Staff with the necessary skills and knowledge to excel in their roles. Our aim is to create a supportive and professional environment where everyone can thrive and deliver exceptional service to our clients.

So, whether it’s learning how to manage time effectively, resolving conflicts with finesse, or ensuring personal safety, we are committed to equipping our team with the tools they need to succeed. At RE/MAX Australia, we believe that investing in our people is the key to our continued success in the property management sector.

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Property Management

resources

Head to the Learn Hub on RE/MAX Precinct to access recorded property management training, marketing materials and downloadable resources.

Property & Asset management chapter In July 2016, RE/MAX Australia established the Property & Asset Management (PAM) Chapter. PAM was specifically designed by RE/MAX members, for RE/MAX members. The PAM Committee consists of highly respected Property Managers and business owners who are actively involved in their respective Property Management businesses. These individuals are passionate about sharing their collective experiences and expertise with the wider network, in order to enhance the strength of our Property Management teams.

By investing in this initiative, RE/MAX Offices gain invaluable access to a range of exclusive benefits: •

Exclusive Training and Networking: Access tailored events for Property Managers.

•

Continuous Education: Stay updated on industry trends through ongoing training.

•

Professional Marketing Materials: Get custom materials for effective promotion.

•

Updated Landlord Resources: Access tools for managing landlord relationships.

•

Monthly Newsletter: Stay informed with industry news through a newsletter.

•

Personalised Promotional Video: Showcase services for client attraction.

•

Exclusive Facebook Group: Connect with PAM members for advice and ideas.

•

Precinct Access for Resources: Exclusive access to curated materials on RE/MAX Precinct.

•

One-to-One Coaching: Personalised guidance from a PAM Committee Leader.

•

Ongoing Support: Receive continuous support from the committee and PAM members.

PAM CHAPTER PAM Chapter resources are only available to PAM Chapter members. Contact our Professional Development Team to find out how you can get involved.

resources

Head to the PAM Chapter menu item on RE/MAX Precinct to access recorded PAM Chapter workshops, marketing materials and downloadable resources.

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Events & Training

JAN

RE/MAX Experience

FEB

MAR

APR

8

Administrator’s Day

MAY 21

14

Ladies Event RMX

All Members Regional Training Annual Awards

z 22 22

z

Golf Day R4 International Convention Broker Meeting

25-28

7

Broker Retreat Broker/Owner Essentials

Broker/ Owners

5-7

Recruitment Excellence Broker Christmas Party Broker Christmas Party (NSW) Future Wealth Training RE/MAX Sales Excellence Live

Sales

2

15

21

16

Platinum Plus Forum Diamond Event

17

NSW CPD

2w

WA CPD Property Management Training

Property Managers

19

PAM Chapter Workshops

6

BDM Workshops

13

14 12

16

PM Platinum Plus

*Event dates are subject to change. For the latest information, and the live version of the events and training calendar, head to remaxprecinct.com.au.

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7

JUN

JUL

AUG

SEP

OCT

27

NOV

DEC

19

22 22 24-25

13

6

5 20-22 6-8

12-14

18

5

12

13

18

15

12

17

21

16-18

27

26 17 3

9 11

16

15 13

10

8

12

10

29

Responsive Training and Quarterly Award Recognition will be hosted as needed.

Keep an eye on Precinct and your email inbox for live updates.

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Contact Us RE/MAX AUSTRALIA REGIONAL OFFICE: Ground Floor, 143 Coronation Drive Milton, QLD 4064 P 07 3007 9000 E training@remax.com.au W remax.com.au

2021 PROFESSIONAL DEVELOPMENT PROGRA M

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