2023 Professional Development Guide

professional

development Achieve your full potential with the 2023 Professional Development Program

table of contents p1. PD Overview p3. All members p8. Broker/Owners p14. sales professionals p22. Property Managers p24. Training Calendar

2023 PROFESSIONAL DEVELOPMENT PROGRAM

Your Pathway to Success At RE/MAX we are committed to the professional and personal development of our members and provide numerous events throughout the year to aid this development.

Whether you are a Broker Owner, a Sales Associate, a Property Manager or an Administrator; you will have access to training, events and resources to help you grow as a real estate professional.

Our collaborative culture creates an environment where each member can pursue his or her own personal career path with the support of the brand. To do this, we equip all members with access to training resources covering disciplines such as marketing, appraising, listing, negotiating, servicing and selling.

The minute you join RE/MAX, a multitude of tools and resources designed to help you prosper are right at your fingertips. Use this guide as a reference to them and ensure you are maximizing the value to which you are entitled. We are confident you will find these tools invaluable as you conduct your day-to-day business.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 1

chris chapman

FINANCE DIRECTOR

JOEL DAVOREN

MANAGING DIRECTOR

marna moloney

OUR MISSION To be the Australian real estate leader, achieving our goals by helping others achieve theirs.

Everybody wins.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 2

OPERATIONS DIRECTOR

JOsh DAVOREN

MARKETING/EVENTS ASSISTANT

jasmine revfeim

PROFESSIONAL DEVELIOMENT MANAGER

OUR PD TEAM

OUR PD TEAM All members 01. RE/MAX Experience 02. RMX23 03. ladies event 04. Administrators’ Day 05. Golf Day 06. Annual awards 07. R4 International Convention

RE/MAX Experience Designed specifically for new and rejoining RE/MAX members, this event will guide you through the many tools and support services you have at your fingertips. Attendees will learn how RE/MAX came to be what it is today, as well as the vision for the future.

RE/MAX Experience covers all systems, resources, technologies and philosophies of the world’s most successful real estate franchise network. Knowing what resources are available in your toolbox will help you successfully plan your RE/MAX career.

Take the opportunity to come and meet the team here at RE/MAX Australia Head Office, and network with fellow RE/MAX members to start building your support network.

Remember, you are in business for yourself – but not by yourself!

Featured sessions include • • • • • • • • •

“

RE/MAX History & Vision Brand & Marketing Assets Technology Tools and Resources Awards & Recognition RE/MAX Preferred Partners Pivotal Financial Make-a-Wish Charity Resources Public Relations Professional Development

“This was extremely informative, with a great deal of information given within a fairly short period of time.

You will easily pick up several tips and tricks to add to your repertoire. Whether it be for listing appraisals or social media tools etc.”

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 3

RMX23 RMX23 is RE/MAX Australia’s national conference that combines several events across multiple days.

Our goal is to provide an XCITING event that helps you REFOCUS your energy, your strategy, and your processes to ultimately MAXIMISE your production.

RMX23 is an event for ALL RE/MAX members with general sessions, as well as dedicated Sales and Property Management breakouts. Whether you are a business owner, a sales agent, a property manager or an administrator, there will be an exceptional line-up //Refocus of some of the best industry speakers //Maximise and performers with //Xcite relevance to each role in the network.

This Event aims to

Anders SÖrman Nilsson | RMX22

Our members will also have the opportunity to meet with RE/MAX Preferred Partners and Guest Exhibitors to understand how you can connect with their business to help improve yours.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 4

LAdies Event The Ladies Event is designed to create an opportunity for the ladies of RE/MAX to meet and network with each other in a relaxed and social environment.

Join us in-person to discuss challenges, share ideas and build meaningful connections within the network.

All proceeds made on the day go to Make-A-Wish® Australia.

administrators’ day

Administrators are the backbone of every office. To encourage the development of our support staff, RE/MAX Australia holds bi-annual training to assist those in these roles.

Guest speakers are engaged to cover crucial topics for personal and professional growth. Whilst education is a priority, developing a support network is just as important. So, take this as an opportunity to have a break from the office & meet and collaborate with likeminded individuals in the network.

golf day The annual RE/MAX Australia Golf Day is a great opportunity to network with business partners and associates A day where RE/MAX members and their clients and prospects, can join in a game of golf followed by a few refreshing beverages.

All proceeds made on the day go to Make-A-Wish® Australia.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 5

annual awards One of the advantages of membership in RE/MAX is the opportunity to compete on a national and international scale.

RE/MAX Australia hosts an Annual Awards event every February to recognise the achievements of our top-performers for the previous calendar year.

This night also presents a great opportunity for us to come together and celebrate the efforts of all members collectively.

Head to the Recognition Hub in Precinct to view the latest Awards Criteria and start setting your performance goals.

Team Leaders & Individuals who have achieved Platinum Club and above for the previous calendar year are invited to an exclusive cocktail event hosted prior to the Annual Awards Gala Dinner.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 6

International R4 convention R4 is an annual event hosted

by RE/MAX LLC with a week of education, entertainment and networking sessions to assist you in your real estate career.

Thousands of RE/MAX members from across the globe, come together in Las Vegas to share insights and experiences, and learn how to keep navigating the new normal innovatively.

If you’re a seasoned veteran of R4, the biggest RE/MAX networking event of the year, then you know how invaluable the event is for growing your business and staying on top. If you’ve never been to R4, not attending versus attending is the difference between standing still or rising above.

For more information visit remaxevents.com

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 7

Broker/owners 01. Broker/Owner Essentials 02. IN-PERSON Broker Meetings 03. Interactive Online Sessions 04. Broker Christmas Party 05. Recruitment Workshops 06. Broker Retreat 07. Broker Resources 2023 PROFESSIONAL DEVELOPMENT PROGRAM | 8

Broker/Owner Essentials DAY TWO You’re a member of the most professional, most productive real estate network in the world.

In this 3-day course our Brokers will learn to leverage the power of the RE/MAX brand, apply best practices for your office’s financial health and recruit and retain the right agents.

DAY one Covers topics in relation to RE/MAX and what tools and resources are offered under our brand.

• • • • • • •

Power of the Brand Protecting the Brand Technology Ecosystem Profitability Conjunctional Agents Commission Structures Pivotal Financial

This training is mandatory for New Broker/Owners and we strongly suggest our existing Broker/Owners revisit this course at least every 2 years.

Moves into looking at your business and striving to create a thriving office by putting clear systems in place. Once you have a plan and know your value, you can start to confidently speak to agents about what your offering is.

• •

The Planning Module Focuses on Perspective, Culture & Direction The Value Module Ensures You Know Your Value & Your Value Proposition

DAY THREE During this session we discuss where you find agents and how you attract them into your business. We’ll also touch on growing and managing a rent roll.

•

•

The Recruitment Module is Centred Around Metrics, Lead Generation & Lead Conversion The Property Management Module Highlights Benefits, Structure & Building of a Rent Roll

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 9

in-person meetingsBroker

RE/MAX facilitates in-person meetings for our Brokers which provides an opportunity for them to come together, discuss relevant and current events, exchange ideas, and network with fellow business owners.

The meetings are held in the RE/MAX Australia Training Room, which are streamed live to offer online attendance for Broker Owners based interstate, or in regional areas of QLD.

Interactive sessions Online

When required, RE/MAX Australia will host online meetings for all Broker Owners to tune in, share knowledge and collaborate on important topics geared towards leadership, business growth and office management.

All live sessions are recorded and uploaded to the video library in Broker Dashboard for you to revisit at any time or catch up on missed content.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 10

BROKER christmas party The annual Broker Christmas Party is a much-anticipated event. A chance for our hard-working business owners to take a break from the office and join together to celebrate the year that has been.

This event is a great opportunity for RE/MAX Australia to thank our Brokers for trusting in us, and to show appreciation for their continued support and contribution to the brand.

recruitment workshops

We all know how important recruiting is to the growth of your office, but sometimes you need to re-energise your strategies in order to maintain consistent recruiting efforts.

Our recruitment workshops are designed to give you some fresh ideas about how to fill your offices with qualified, desirable agents. Keep in mind that a solid recruitment strategy is often one of your best retention tools.

Not only will we provide you with scripts & dialogues, accountability and key recruitment resources, but you’ll also have the opportunity to collaborate with fellow Brokers and create an environment to identify obstacles and develop solutions together.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 11

BROKER retreat This event is an annual multi-day conference that provides a fun and relaxed environment for business owners to exchange ideas, lessons or success stories. We’ll also learn from world-class speakers and trainers to ensure you are constantly challenging and improving the way you operate your business, and yourself as a leader.

Not only is this a worthy educational experience, it’s also a great opportunity to take a break from the office, connect with new business owners, and build on relationships with familiar faces. A mustdo event at a beautiful destination across the world!

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 12

“

A fun few days away from the normal day to day business. Great keynote speakers and interaction between brokers and head office.

You can’t beat in person events it was fantastic to network with our group!

BROKER resources Broker Dashboard Broker Dashboard is an exclusive platform available on Precinct to find resources, access relevant office documentation, and communicate with your fellow Brokers - all in one place. Visit the Broker Dashboard to find: • • • • • • •

Recruitment Materials Downloadable Resources Administrative Guides Compliance Assistance Recorded Broker Meetings Broker Yammer chat & Much More

We encourage you to jump in and get familiar with what is available: remaxprecinct.com.au

The Broker Advisory committee The Broker Advisory Council (BAC) is a team of dedicated RE/MAX Broker Owners committed to enhancing the RE/MAX market presence across Australia.

The BAC meet on a quarterly basis to discuss opportunities for promoting the RE/MAX philosophy, through various mediums, to grow brand awareness. They will assist the Region in ensuring value is perceived for all members where possible and to protect the RE/MAX brand in its evolution.

The BAC exemplify and promote the highest level of team spirit and professional image of RE/MAX in Australia.

They provide a sounding board for Broker Owners, to help expand the RE/MAX program with united effort.

Visit the Broker Dashboard on Precinct to find out who your area representative is.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 13

Sales PRofessionals 01. RE/MAX Sales Excellence 02. Pre-recorded Sales Sessions 03. In-person Sales Training 04. Regional Training & QTly Awards 05. CPD Training NSW, WA 06. Platinum Plus forum 07. Diamond Event 08. Auctioneer Training 09. CRM Training 10. Sales Resources

RE/MAX Sales Excellence Course Modules Include

01. Performance Thinking and Mindset 02. Planning, Structure and Discipline 03. Building Business 04. Winning Business 05. Campaign Control and Clearance 06. Communication and Understanding People Head to the Learn Hub on remaxprecinct.com.au to get started.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 14

What to expect RE/MAX Sales Excellence is a comprehensive online training program, exclusively built for RE/MAX Australia Real Estate Professionals.

This course is designed to train agents of all levels, skills and systems to become an elite agent. There are 38 lessons and 6 assessments, across 6 modules, that will help agents change the way they think, act and ultimately perform.

Whether you are new to industry, or an experienced performer, the RE/MAX Sales Excellence course is for you.

For busy agents on the go...

The RE/MAX University app is your go-to platform for viewing the RE/MAX Sales Excellence training videos anytime, anywhere.

You’ll also be able to access all course resources and assessments from the palm of your hand.

in-person sales training

Pre-recorded sales sessions

There is an abundance of talented real estate professionals within our group.

During these sessions, we tap into their knowledge and experience to share effective and proven sales strategies that will help you gain fresh insights to develop your agent toolbox.

RE/MAX Australia host in-person training sessions for agents to learn the fundamentals of the listing and selling process to ensure you are best equipped when communicating to vendors and buyers.

Training sessions are facilitated by inhouse and external speakers covering key topics within the following categories:

Our Sales Sessions are pre-recorded to give you the flexibility to tune in at any time.

Whether you’re at the office, on the road or out letterbox dropping, these recordings are easily accessible from any device to cater to agents on the move.

“

• Profile Building • Prospecting • Listing Presentation • Listing Management • Buyer Management • Negotiation • Closing the Deal • Customer Service • These sessions are always recorded and uploaded to the Learn Hub on Precinct for members to revisit at any time. Online attendance is also made available for our interstate and regional members.

Always a pleasure to turn up to these events. Content is brilliant and it is a great tool to continuously sharpen the sword in an arduous industry whereby it is easy to forget the basics.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 15

Regional Training &

quarterlty training RE/MAX Australia holds bi-annual training events in all our regions around Australia.

Industry experts cover key Sales and Property Management topics to motivate, assist and challenge our members, helping to raise both expectations and results.

During these sessions, we recognise our top performing agents and offices with Quarterly Awards, and provide a platform for you to socialise with local RE/MAX professionals.

Regions include: • • • • • • • • • •

Gold Coast Sunshine Coast Brisbane North Brisbane South North Queensland Wide Bay Darling Downs Victoria New South Wales/ACT Western Australia

cpd training

NSW & WA Only

RE/MAX Australia organise half and full day training for our NSW & WA members to come together and complete their compulsory and/or elective CPD points.

These training days fall in line with the Q4 regional training & quarterly awards events so we can recognise the top performers of Q3 before networking with fellow members.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 16

Platinum Plus

Platinum Plus

To recognise and support our high achievers, RE/MAX Australia host an annual function at stunning locations across the globe. The Platinum + Forum is designed to assist our top associates to learn new strategies and grow their business without limits.

Team Leaders & Individuals who have achieved Platinum Club and above are invited to a special cocktail event hosted

by RE/MAX Australia prior to the Annual Awards Gala Dinner in February.

forum

This initiative is an educational event that features top industry speakers and trainers, but we all know it’s the social functions that attract the most attention and create additional value for our members.

Platinum + members are invited to attend this exclusive event. These are agents that have achieved more than $300,000+ in gross commission or 75 settled transaction sides for the previous calendar year.

cocktail party

“

This exclusive event is not open to Team Members or Administrators.

The RE/MAX Platinum+ conference is a must for those in the RE/MAX Brand. Whilst it is only reserved for high achievers it is worth striving towards and making into the high achievers group as the experience I describe as a once in a lifetime.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 17

Diamond Event Our Diamond Event is designed to reward and educate our milliondollar agents. This exclusive event provides a platform for the best of the best, to join together to create measurable and meaningful impact in their businesses.

We’ll hear from some of the most recognised and aspirational writers across Australia to gain new perspective for new heights of performance.

Diamond members are agents that have achieved more than $1,000,000+ in gross commission or 250 settled transaction sides for the previous calendar year.

Auctioneer

training

Auctioneering is an incredibly exciting and lucrative career requiring a specific skill set.

RE/MAX Australia joins forces with auction expert, Dene Tucker, to provide a 2-day workshop to learn and develop practical skills that will allow members to confidently call an auction.

This course has been designed for Auctioneers of all levels, from beginner to experienced. Whether you are considering being an auctioneer or not - this program is great for building confidence and understanding the auction process from both sides.

A great personal development opportunity that provides a new level of knowledge for you to provide better outcomes for your vendors.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 18

CRM TRAINING RE/MAX Australia has partnered with real estate software companies to provide your business with a customer relationship management program that can assist with building your database and engaging with your clients.

ReNet is a rapidly expanding Internet based Real Estate Software development and marketing company.

Unique software solutions helping you, win more listings.

With Real Estate solutions at the forefront, we have developed an industry leading Touchpoints Manager solution that offers tools and systems to power your business forward.

We are Rexlabs – a sixty-person product house creating software driven solutions for the real estate service and broader property sector. Rex, our real estate CRM, is our B2B SaaS product.

We work at the bleeding edge of technology, keeping usability and simplicity at our core.

We believe software should be easy to use, satisfying to work with and – most importantly – make you better at what you do.

VaultRE is technology developed specifically for the real estate industry and the first to be created with a focus on providing a complete solution. It offers a technology solution for both the sales and property management divisions, both driven from a common database to enable the free flow of data between the divisions, share development for common functions such as trust accounting and to recognise that properties and contacts can have multiple statuses at one time.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 19

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 20

sales resources Learn Hub in Precinct Head to remaxprecinct.com.au for: • • • • • • •

Downloadable Resources Marketing Materials Scripts and Dialogues Training Videos Upcoming Events Yammer Conversation & Much More

Sales Excellence Course This exclusively built course offers critical video lessons and practical resources including: • • • • • • • • • • •

Business Plan Template SMART Goals Exercise Mission, Vision & Beliefs Templates Self-evaluation Exercises Productivity Booklets Scripts & Dialogues Downloadable Resources Customisable Checklists & Templates Marketing Plan Examples Personality Profiling Tools & Much More

Head to the Learn Hub in Precinct to start taking advantage of these great tools on offer.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 21

Property Management

training

RE/MAX Australia conducts national regular training for our Property Managers and Support Staff to provide a pathway for continual improvement.

Property Management is a fundamental operation within many businesses. We engage external trainers to assist our offices in staying on top of compliance and best practices within the Property Management sector. We also take advantage of the talented professionals we have within our brand to learn how other members grow, manage and retain properties on their rent roll.

Additionally, RE/MAX Australia have associated themselves with Preferred Partners who provide technical solutions to improve operational efficiencies with day-to-day business functions.

Key topics of consideration include: • • • • • • • • • • • •

Time Management Effective Communication & Conflict Resolution Personal Safety Dealing with Difficult Clients Efficient Processes Legislation Changes Best Practices Ratings & Reviews Problem Solving Customer Service Stress Management & Personal Wellbeing & Many More

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 22

Property Management

resources

Head to the Learn Hub on RE/MAX Precinct to access recorded property management training, marketing materials and downloadable resources.

Property & Asset

management

In July 2016, RE/MAX Australia established the PAM Chapter. PAM was designed by RE/ MAX members, for RE/MAX members. A PAM Committee has been formed with wellrespected Property Managers and business owners who are active in their respective Property Management businesses. The PAM Committee and its members are passionate about sharing collective experiences and expertise with the wider network to further develop the strength of our Property Management teams.

RE/MAX Offices have the option to invest in this initiative for invaluable access to: • • • • • • • • • •

Exclusive Training and Networking Opportunities Ongoing Eucation and Training Newly Crafted Marketing Materials Regularly Updated Landlord Resources Monthly Newsletter and Updates A Customised Promotional Video A Dedicated Facebook Group Exclusive Access to the PAM Chapter Resources on Precinct One-on-one Coaching from a PAM Committee Leader Continuous Support from Committee and PAM Members

PAM CHAPTER

resources

Head to the PAM Chapter menu item on RE/MAX Precinct to access recorded PAM Chapter workshops, marketing materials and downloadable resources.

PAM Chapter resources are only available to PAM Chapter members. Contact our Professional Development Team to find out how you can get involved.

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 23

Events & Training

JAN

FEB

MAR

RE/MAX Experience

28

Administrators Day

8

APR

MAY 23

Ladies Event All Members

z

RMX23 Annual Awards

16

Golf Day R4 International Convention

27-1 23

Broker Meeting Broker Retreat Broker/ Owners

13-15

Broker/Owner Essentials Recruitment Workshop

25

Broker Christmas Party

16

Sales Training RE/MAX Sales Excellence (Online)

28

30

Platinum Plus Forum

30

Diamond Event

Sales Professionals

North QLD Training & Awards

18-20

Wide Bay Training & Awards

27

Brisbane North Training & Awards

11

Brisbane South Training & Awards

9

Gold Coast Training & Awards

4

Sunshine Coast Training & Awards

26

Darling Downs Training & Awards NSW Training & Awards (CPD included)

10 9

4 2-3

VIC Training & Awards

Property Managers

WA Training & Awards (CPD included)

16

Property Management Training

21

PAM Chapter Workshops

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 24

7

11

16

JUN

JUL

AUG

SEP

OCT

10

NOV

DEC

2 7 7

23-24

22

22

22

7 22-24

24-26

9-11 14 7

15

23-24

5

4-6

14-16 9 21 23 23 21 22 23-24

16 14-15

20 18

23-24

9

23

28 17

2023 PROFESSIONAL DEVELOPMENT PROGRAM | 25

Event dates are subject to change.

For the latest information, and the live version of the events and training calendar, head to remaxprecinct.com.au You will also find recorded training and downloadable resources under the Learn Hub.

Contact Us RE/MAX AUSTRALIA REGIONAL OFFICE: Ground Floor, 143 Coronation Drive Milton, QLD 4064 P 07 3007 9000 E training@remax.com.au W remax.com.au

2021 PROFESSIONAL DEVELOPMENT PROGRA M

26