Nelson Alexander Landlord Brochure

Expect More

People Minded, Property Driven.

Company Culture: It’s our people Nelson Alexander manages one of the

property is the key to our property

largest

management success.

property

portfolios

in

Melbourne, taking care of over 8,000 residential properties on behalf of our valued clients. We’re local people with local knowledge, and property owners

continue

to

trust

Nelson

Alexander for the services of our highly skilled Portfolio Managers who know your market, your tenants and how to get you results.

The critical element however, is our people. Our ability to assign the right manager for your needs and their ability to place the right tenant in your

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The people who know the law, the value of your property and the most efficient way to maintain it are right here at Nelson Alexander.

“While we know the property management business inside out, it’s our people and their skills that keep tenants and property owners coming back.”

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PEOPLE FIND US

ALL THE TIME

The Nelson Alexander reputation for

your investment is not lost in the

quality rental properties and a fair

crowd by premium listings on a

approach to tenant needs, means that

number of these sites. We conduct

we receive more rental enquiries in a

regular ‘open for inspections’, and

single day than many other agents

offer direct local marketing by

receive in a week. Our website alone

displaying a “For Lease” board on the

receives an average of 50,000 visits in

property during our tenancy search.

any given month.

Nelson Alexander offers your

More importantly, we are proactive in

property maximum exposure to the

notifying all registered enquirers

market place by listing on the most

when a suitable property becomes

popular industry websites. We ensure

available.

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EXPECT

QUALITY TENANTS

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Nelson Alexander understands the

By adhering to our firm policy of only

importance of selecting quality tenants to best

accepting tenants who meet our stringent

take care of your investment. Tenant selection

suitability criteria, we minimise our rental

involves comprehensive employment and

arrears. However, regardless of the care

personal reference checks. We can also

taken, occasionally, tenants fall into arrears.

arrange Credit history confirmation through

When this occurs, a set procedure is

the National Tenancy Database upon request.

instigated.

We take particular care and considerable

We ensure all your legal rights are pursued

time in our tenant selection process.

and keep you informed of all developments.

COMMUNICATION

We believe that communication is the key to successful property management.

Understanding the goals and expectations of our property owners is paramount. Through forthright and open communication we ensure we work in partnership to develop long-term strategies to manage your investment.

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THE NUTS AND BOLTS You can find agents who will manage your property for less, but none match Nelson Alexander in terms of value for money.

Our Property Managers build ongoing relationships through regular inspections, and you receive a general condition report, a tenant’s maintenance report, a review of the rent and recommendation as to future improvements, maintenance and upgrades.

We always seek maximum property owner protection within the regulations of the Residential Tenancies Act. An initial 12month lease is generally recommended - unless you specifically seek an alternative period.

At the expiration of the first term (depending on your approval and circumstances) we encourage tenants to enter into a further fixed term lease, bearing in mind that under the Act they have the right to continue on a periodic tenancy.

Rents are collected monthly in advance from the date the tenancy commences, and rental statements are generated shortly after the tenant pays the rent, subject to clearance of tenant’s funds by the appropriate bank.

Statements are sent via the postal system as well as emailed. We deposit directly into your bank account via our computer system. Alternatively cheques can be forwarded to your postal address, if preferred.

Our fully computerised accounting system attends to the payment of all disbursements.

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Invoices for work carried out at your property, council and water rates, body corporate levies and other payments by special arrangements are all managed from here on your behalf. The invoice is always attached to your statement for taxation purposes.

A detailed end of financial year statement is also prepared. Our fees (available in detail on request) are competitive and are fully tax deductible.

Urgent Repairs A tenant, in the event of an emergency, can authorise urgent repairs up to the value of $1800 if they have taken reasonable steps to advise us. We operate a 24hour paging service providing tenants with around the clock assistance in these situations. Our repair and maintenance people are fully qualified tradesmen and women who operate at competitive rates.

For the most part their fee and material costs are tax deductible. Check with your accountant.

Maximum Claims Under current legislation, both tenants and landlords can claim as much as $10,000 for rent, repairs and compensation, making effective insurance even more important.

Rental Increase 60 days notice is required for all rental increases, unless otherwise stated in the tenancy agreement. For all periodic tenancies, a maximum of two rental increases applies in any twelve-month period. If tenants consider proposed increases to be excessive they may apply to the Director of Consumer Affairs, requesting a rental review.

A PARTING THOUGHT We understand and appreciate the significant trust our clients place in us when managing their investment property.

Our total team approach, combined with the highest levels of professional conduct, allow us to consistently provide outstanding service for our clients.

We look forward to managing your investment property, which is as important to us as it is to you.

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OFFICE DIRECTORY ASCOT VALE 216 Union Road Ascot Vale, 3032 (03) 9370 7766 ascotvale.sales@nelsonalexander.com.au ascotvale.rentals@nelsonalexander.com.au

BRUNSWICK 528 Sydney Road Brunswick, 3056 (03) 9388 0088 brunswick.sales@nelsonalexander.com.au brunswick.rentals@nelsonalexander.com.au

CARLTON NORTH 404 Rathdowne Street Carlton North, 3054 (03) 9347 4322 carlton.sales@nelsonalexander.com.au carlton.rentals@nelsonalexander.com.au

COMMERCIAL Nelson Alexander Smyth 187 Gertrude Street Fitzroy, 3065 (03) 9419 5511 commercial@nelsonalexandersmyth.com.au

ESSENDON 1019 Mt Alexander Road Essendon, 3040 (03) 9379 1313 essendon.sales@nelsonalexander.com.au essendon.rentals@nelsonalexander.com.au

IVANHOE 146 Upper Heidelberg Road Ivanhoe, 3079 (03) 9490 2900 ivanhoe.sales@nelsonalexander.com.au ivanhoe.rentals@nelsonalexander.com.au

KEILOR EAST 24 Centreway Keilor East, 3033 (03) 9331 6200 keiloreast.sales@nelsonalexander.com.au keiloreast.rentals@nelsonalexander.com.au

NORTHCOTE 119 High Street Northcote, 3070 (03) 9486 1800 northcote.sales@nelsonalexander.com.au northcote.rentals@nelsonalexander.com.au

PASCOE VALE 345 Gaffney Street Pascoe Vale, 3044 (03) 9354 6144 pascoevale.sales@nelsonalexander.com.au pascoevale.rentals@nelsonalexander.com.au

PRESTON 140 Regent Street Preston, 3072 (03) 9478 5000 preston.sales@nelsonalexander.com.au preston.rentals@nelsonalexander.com.au

FITZROY

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eleven offices, one team

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205 Brunswick Street Fitzroy, 3065 (03) 9417 1956

nelsonalexander.com.au