Morrison Kleeman Property Management Book

Thank you Thank you for considering Morrison Kleeman to lease and manage your property.

We understand the decision to lease your property is not taken lightly and comes after careful consideration.

We recognise the importance of selecting quality trusted Renters to ensure your investment is kept in prime condition for when the time comes to either re-lease, move in or sell.

We feel it is paramount to entrust the care of one of your most valuable assets to those with a reputation for respect and integrity along with proven market success.

It would be our pleasure to work with you to secure great Renters at a maximum rental return

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Contents Please read through the information enclosed; we are happy to discuss all of this and more with you in greater detail 1

The Morrison Kleeman Story .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

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Taking Care of Your Investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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Getting Started .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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From Listing to Leased .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Day to Day Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Why Choose Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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The Morrison Kleeman Story From local start up to North Eastern property specialists.

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The Morrison Kleeman Story began in 1991 when Directors Graham Morrison and Peter Kleeman opened their first office in Eltham. Today, Morrison Kleeman’s network of offices service the entirety of Melbourne’s North East. Throughout our history, Morrison Kleeman’s reputation for achieving exceptional results has seen the business continually expand and flourish.

Now under the Directorship of Rocco Montanaro, Craig Parker and Ciaran Brannigan, our dynamic, committed team has built a reputation for outstanding customer service and deep knowledge of the local property market. We pride ourselves on being more than just another estate agency.

Our experience in sales, rentals and property finance allows us to provide the right advice for all property transactions.

Nobody understands the North East suburbs like Morrison Kleeman. We are extremely proud to say a great deal of our business comes from past clients who refer us to their family, friends, and colleagues.

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Taking Care of Your Investment Our first priority is to remove the worry of owning an investment property, leaving you free to sit back and reap the rewards.

Our Property Management Team are equipped with combined experience of over 100 years, fully qualified and trained in all aspects of property management.

We proactively maintain our industry standards in line with all legislative changes with regular and ongoing training. Morrison Kleeman strives to deliver the highest level of customer satisfaction.

This dedication to service ensures our Residential Rental Providers receive maximum benefit with a consistent high level of service and professionalism.

Allow us the opportunity to demonstrate how Morrison Kleeman can make the difference.

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Getting Started Marketing Quality marketing of your property is essential when leasing your investment. Professional photos are taken by our experienced photographer to ensure your property stands out from other listings.

These photographs have proven to generate higher numbers through our inspections. Your property will be listed on a broad range of real estate websites and a For Lease board can be erected for – 10 –

additional exposure.

Inspections Our dedicated Leasing Consultant personally manages our prospective Renter database.

This combined with our online inspection booking system ensures maximum exposure and accessibility to the Renters in the market.

Open for inspections are scheduled for prospective Renters, however if a prospective Renter is unable to make the scheduled open we can also conduct private inspections. Either way we will always confirm inspections with you prior to ensure the dates and times accommodate you if you are residing in the property.

Renter Selection All potential Renters are required to complete an online application form when applying for your property as well supportive documentation and identification. The applicants are carefully screened, and all references are thoroughly checked prior to being submitted to you for consideration. We will provide a summary regarding the prospective Renter as well as our personal opinion and the final decision is yours.

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Bond Once a Renter has been approved to lease your property, they will be required to pay a bond. Rental Providers can ask for a maximum of one month’s rent as a bond. The Rental Provider can only charge more than one month’s worth of rent for the bond if the weekly rental amount is more than $900, or VCAT has set a higher maximum bond for the rental property. The bond is lodged with the Residential – 12 –

Tenancies Bond Authority where it will be held until the end of the tenancy. Following a final inspection of the property, the bond will be refunded to the Renter with your approval unless a claim is made to compensate for items such as repairs, cleaning or unpaid rent.

Lease Preparation Pursuant to the Residential Tenancies Act 1997, our office will professionally prepare the Residential Rental Agreement for electronic signing, including any special clauses which may be required.

Condition Report Prior to the Renter occupying the property, your Property Manager will complete a detailed condition report of the entire property together with supportive photographs. This report verifies the condition of the property at the commencement of the tenancy and is used at the termination of the tenancy to determine the condition of the property and the bond refund.

Insurance Rental Providers Insurance is available for further protection of your investment. We have enclosed information detailing the cover it provides and we highly recommend its use for peace of mind protection.

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From Listing to Leased

LISTING

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AUTHORITY SIGNED

PREPARATION

PHOTOGRAPY/ FLOORPLAN

MARKETING COMMENCES

DATABASE NOTIFIED

INSPECTIONS

RENTER SELECTION

RENTER APPROVED

CONDITION REPORT

LEASED

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Day to Day Management Communication Your Property Manager can be contacted via phone or email. If your Property Manager is out of the office, they will respond to you within 1 business day. Our Eltham & Doreen offices are open 6 days a – 18 –

week, allowing the Renter to contact us should anything urgent arise.

Rent Collection Your Renter will be required to pay their rent monthly in advance. You will receive a statement with copies of any invoices paid on your behalf every month, plus annual income and expenditure reports.

Rental Provider payments are processed twice weekly, with prompt payments via direct deposit into your nominated bank account.

Arrears Control We take considerable time and care in the screening of our Renters and it is rare to encounter serious problems with payment of rent. However occasionally, due to unforeseen circumstances Renters can fall into arrears. Constant contact is made to the Renter by phone, email and SMS reminding them of their rental obligation. You will be kept informed of the progress during arrears control and prior to issuing Notice to Vacate or applying to VCAT.

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Routine Inspections Your Property Manager will inspect the property 3 months after the Renter moves in and every 6 months thereafter. You will be invited to attend each routine inspection, if you wish to attend. You will receive a comprehensive report with photos detailing the condition of the property and any maintenance that requires attention.

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Accessibility We use an online system called Property Me allowing you access in your own time, 24/7. You will have access to all information relating to your property including inspections, financial information and important dates. This can be used on your PC or the mobile app.

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Repairs and Maintenance All maintenance requests will be reported to you and any necessary repairs will be carried out with your consent. We highly recommend that all repairs are attended to promptly to ensure the property is maintained to the appropriate standards. We use qualified tradespeople from all professions to ensure prompt quality workmanship at a fair cost.

Outgoings As part of our wide range of services offered to you, we can also attend to payments of disbursements relating to the property on your behalf. These may include Water Rates, Insurance, Council Rates, Body Corporate Fees etc. Should you wish to use this service, simply contact the relevant authority requesting future invoices to be directed to our office for payment.

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Why Choose Us We have a team with over 100 years experience in property management We have a current prospective Renter database with qualified Renters looking for a property now.

We use professional photographs to ensure your property stands out from the rest.

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We understand the importance of Renter selection and thoroughly screen all prospective Renters.

We conduct Renter checks on the National Tenancy Database.

We have a strict quality control on any new management we take on, good properties attract good Renters.

Properties under our management look like homes, not rentals.

We look after your Renter, so they look after your home.

We carry out an extremely thorough condition report with over 500+ photos prior to any Renter moving into your property.

We conduct routine inspections on time and provide an accurate report with photos, plus you are invited to attend.

We have zero tolerance on rent arrears.

We have minimal VCAT hearings.

We have minimal vacancy periods.

We give you honest and accurate feedback.

We are always contactable.

We have continual positive testimonials from our current clients.

Are you ready to experience the Morrison Kleeman way?

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Our Mission At Morrison Kleeman, we strive to provide exceptional service to our clients by embodying the values of Selflessness, Teamwork, Respect, Integrity, Vision, and Empathy. We are committed to creating a positive and supportive environment for our team members, fostering professional growth, and delivering innovative solutions that exceed expectations. Our mission is to empower our clients to make informed decisions and achieve their real estate goals with confidence, while contributing to the betterment of our communities.

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Eltham Office Town Square, 20 Commercial Place, Eltham Vic 3095 - Phone 9431 2444

Greensborough Office 2/86 Grimshaw Street, Greensborough Vic 3088 - Phone 9435 7666

Doreen Office 5/95 Hazel Glen Drive, Doreen Vic 3754 - Phone 9717 8780

morrisonkleeman.com.au We strongly encourage you to view all details at: https://www.legislation.vic.gov.au/as-made/statutory-rules/residential-tenancies-regulations-2021-0 or https://www.consumer.vic.gov.au/housing/renting