Australian Hotels Association Hotel Today - OctNov 2025 EMAG

PRESIDENt’s message DAvid canny | president

There’s something special about this time of year in Victoria. Melbourne and the regions come alive, and pubs and hotels are right at the centre of it all.

Finals footy is always one of the greatest times on the pub calendar. The roar of the crowd carries from the MCG to front bars right across the state. Whether it’s the die hards in their team colours or casual followers swept up in finals fever, pubs and hotels are the gathering place to celebrate every goal, every win, and every heartbreak. For many of us, these weeks are some of the busiest and most vibrant of the year.

Hot on the heels of footy finals comes the Spring Racing Carnival, another uniquely Victorian tradition where pubs and hotels play a starring role. From local sweeps and race day lunches to post-race celebrations, pubs are where the carnival atmosphere continues long after the last horse has crossed the line. Victoria’s extensive hotel network also offers a welcoming ‘home away from home’ for domestic and international visitors, eager to stay close to all the action on and off the track.

And of course, the arrival of spring weather means beer gardens are filling up again. After months of huddling inside, people are getting out of their homes, enjoying a drink in the sunshine, and making the most of our beautiful outdoor spaces. Regional pubs and hotels in particular benefit as Victorians hit the road to explore the state, rediscover favourite country hotels, and support communities along the way.

We’re also seeing early signs of a strong December ahead, with bookings already flowing in for end-of-year parties and Christmas functions. This is a great indicator of confidence returning, and a reminder of how central pubs and hotels are to workplace celebrations and social life.

Beyond these seasonal highlights, it’s worth noting the everyday contributions that sometimes go unheralded. From sponsoring local sporting clubs, to raising funds for charities, to simply providing a safe and welcoming space for people to connect. These are the things that make our pubs and hotels so vital to the fabric of Victoria.

At the same time, we recognise that not every part of our industry is experiencing smooth sailing. Rising costs continue to place pressure on many venues, our colleagues in Alpine hotels are still feeling the impacts of the recent tragedy in Porepunkah, and regional pubs are confronting the tough realities of drought. To those doing it hard: please remember that AHA (Vic) and AA (Vic) are here to support you. Don’t hesitate to reach out if there are services, advice, or advocacy we can provide to help you through.

To all our members: thank you for the energy, passion, and community spirit you bring to your venues every single day. Spring is here, summer is coming, and the best months for Victorian pubs and hotels are right in front of us.

David Canny President Australian Hotels Association (Vic)

CEO’S UPDATE PADDY O’SULLIVAN

The past month has underscored both the challenges and opportunities facing our sector. At AHA (Vic), our role is to ensure that pubs and hotels remain front and centre in policy debates, while giving members the tools they need to thrive as businesses and community hubs.

Liquor Licensing and Prohibited Supply

The Department of Justice and Community Safety has commenced consultation on Victoria’s late-night liquor licensing guidelines. As members will know, these replaced the longstanding “freeze” on post-1am licences. While the guidelines have generally supported a viable live music and late-night economy, cost pressures continue to threaten venues, particularly with rising insurance premiums. During consultation, officials proposed extending the guidelines beyond inner Melbourne. AHA (Vic) firmly rejected this, making clear that the path forward must be toward simplification and eventual abolition of the guidelines, not an expansion of red tape.

We have also engaged with government on the review of prohibited supply regulations under the Liquor Control Reform Act. This work is being considered alongside the Commonwealth’s rapid review into violence against women and children. We highlighted that Victoria’s liquor framework already incorporates harm-reduction measures from the Royal Commission into Family Violence, and stressed that online packaged liquor sales remain the most pressing regulatory gap.

WorkSafe Victoria Inspections

WorkSafe is undertaking proactive inspections across the state, with a particular focus on psychosocial hazards and sexual harassment risks. Inspectors are taking a wide view examining consultation practices, reporting pathways, and environmental safety factors such as lighting and CCTV. Importantly, under new laws employers must now actively prevent harassment, not just respond when it occurs.

To help members, AHA (Vic) is working with government to develop a four-pillar compliance framework: Prevention, Promotion, Early Intervention, and Support. This will give venues a clear, practical checklist covering codes of conduct, reporting tools, induction training, escalation pathways, and access to employee assistance programs. Our priority is ensuring that members meet obligations without unnecessary duplication or confusion.

Partnerships and Council Lunch

Finally, I want to thank everyone who joined us for the September Council Lunch, proudly supported by PFD Food Services at The Boatbuilders Yard. It was an excellent afternoon of industry connection and forward planning. Events like these are only possible because of the strong partnerships that underpin our Association.

I encourage all members to take a moment to review the Partner Directory at the back of this magazine. These businesses invest in our industry because they believe in the future of Victoria’s pubs and hotels. Let’s make sure we support them in return.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Vic) p.osullivan@ahavic.com.au

Visa Sponsorship Compliance:

Protecting Your Hotel and Your People

Running a hotel or restaurant is busy enough without a Border Force or Fair Work Ombudsman (FWO) inspector knocking on your door. But in recent months, that’s exactly what has been happening across pubs, clubs, and hotels around the country. Inspectors are checking that businesses employing staff on Subclass 482 visas are following the sponsorship obligation rules.

These checks aren’t designed to catch people out. They exist to ensure fairness for sponsored workers. To avoid penalties, reputational damage, or even losing sponsorship approval, venues should take proactive steps. With compliance in the spotlight, now is the time to review your practices and make sure your paperwork and rosters tell the right story.

More Than Sponsorship Obligations Compliance isn’t limited to sponsorship obligations under the Migration Regulations. Under the Fair Work Act 2009, all employers must ensure every person they hire has the legal right to work in Australia. This means checking visa status before hiring. Using the Visa Entitlement Verification Online (VEVO) system and repeating these checks regularly to ensure nothing has changed.

Student visa holders, for example, must not exceed their permitted work hours during study periods. Regular VEVO checks and proper recordkeeping are the simplest way to stay compliant and avoid penalties or reputational harm.

What the Rules Require

Under the Migration Act 1958 and Migration Regulations 1994, hotels approved as Standard Business Sponsors take on several obligations, including:

• Paying Fairly (regulation 2.79) – Sponsored staff must receive pay and conditions at least equal to what you’d offer an Australian worker in the same role. Meeting the TSMIT/CSIT salary floor alone isn’t enough. You must also check against the Hospitality Industry (General) Award 2020 or Restaurant Industry Award 2020 for overtime, penalties, and allowances.

• Right Role, Right Duties (regulations 2.86 & 2.86A) – Sponsored employees must do the job you nominated them for. A cook can’t quietly be shifted into a kitchenhand or front of house role.

• Keeping and Sharing Records (regs 2.82–2.84) – Maintain contracts, payslips, rosters, timesheets and superannuation details. If a sponsored worker leaves or changes roles, you must tell Immigration within 28 days.

• Cooperating with Inspectors (regulation 2.78) –If Border Force or the FWO come calling, you’re obliged to provide information and access.

• Covering Travel if Asked (regulation 2.80) – If a sponsored worker resigns and asks in writing to return home, you must pay reasonable economyclass travel costs.

• No Passing on Costs (regulation 2.87) –Sponsorship fees, the SAF levy, recruitment or migration agent/lawyer charges can’t be clawed back from employees.

Potential Penalties for Non-Compliance

Breaching sponsorship or work-right obligations can have serious consequences. The Department of Home Affairs, Border Force, and the Fair Work Ombudsman can:

• Impose substantial civil fines and penalties under the Migration Regulations and the Fair Work Act 2009.

• Suspend, bar, or cancel your Standard Business Sponsorship approval, meaning you could lose the ability to hire visa workers.

• Recover unpaid wages or entitlements, with back-pay obligations stretching back years.

• Publicly name non-compliant employers, damaging reputations with patrons, staff, and the wider industry.

These outcomes are avoidable. Staying on top of your obligations saves stress, protects your business, reputation, and keeps your workforce secure.

Where Slip Ups Occur

Most breaches aren’t intentional; they happen because rosters and real-world practices drift away from the paperwork. Common pitfalls include:

• Rostering cooks or chefs for 42–44 hours every week but only paying for 38.

• Using cash-in-hand practices or underpaying compared to the Award.

• Moving staff into different roles without updating Immigration.

• Failing to notify Home Affairs when someone leaves.

• Deducting sponsorship or visa costs from wages.

• Not having payslips, VEVO checks, or contracts ready when inspectors visit.

Making Compliance Simple

Think of compliance as housekeeping for your business. A few easy habits can save you stress:

• Keep employment contracts clear about 38-hour weeks and overtime arrangements.

• Double-check that payslips line up with Award rates and penalties.

• Revisit each 482 visa holder’s job description, does it match the ANZSCO duties you nominated?

• Conduct regular VEVO checks for all non-citizen staff.

• Review your records every six months and nominate a manager to handle any inspector visits.

• Have a plan for travel costs if a worker leaves and requests to return home.

A simple HR or payroll system that flags hours and pay discrepancies can be a lifesaver. And don’t forget to communicate with your sponsored employees, they should understand overtime rules, reporting requirements, and their rights.

If Inspectors Arrive

Stay calm and organised. Provide the documents they request, answer questions honestly, and follow up quickly if they raise concerns. If you’re unsure about something, call the AHA Workplace Relations team or a registered migration agent. Getting expert advice early can prevent small issues from becoming big problems.

The Bottom Line

Complying with sponsorship obligations isn’t red tape for its own sake. It protects your hotel’s or restaurant’s’ reputation, your approval to sponsor workers, and the wellbeing of your staff. By staying on top of these obligations and by regularly verifying all employees’ right to work, you’ll save time, money, and stress down the track while showing your commitment to fair and ethical employment.

Take the next step

Use the checklist as a practical starting point for a quick self-audit. It’s designed to help owners and managers stay on top of visa compliance, payroll accuracy, and right-to-work verification.

If you’d like expert guidance on sponsorship compliance or how visa options can support your workforce, get in touch with Cathrine Burnett at Ferntree Migration (0418 349 696 | cb@ ferntreemigration.com.au).

About the author

Cathrine Burnett LL.M is the Principal Migration Agent and Director of Ferntree Migration, with 25+ years’ experience in employer sponsorship and labour agreements. She advises hotels and hospitality groups on compliant visa pathways and workforce planning.

VISA AND WORK RIGHTS COMPLIANCE CHECKLIST FOR HOTELS

PAY & CONDITIONS

Salaries meet Annual Market Salary Rate (AMSR), TSMIT/CSIT, Hospitality Industry (General) Award 2020 and Restaurant Industry Award 2020 including overtime, penalties, and allowances.

Overtime beyond 38 hours/week is approved and correctly paid or reconciled under a documented annualised salary arrangement.

Rosters, breaks, and penalty rates comply with the Award and workplace safety standards.

VISA & WORK RIGHTS VERIFICATION

VEVO checks are completed before hiring and quarterly thereafter for all non-citizen staff.

Student visa work limits monitored— ensure hours do not exceed permitted limits during study periods.

482 visa holders are performing only the ANZSCO occupation nominated in their visa.

Changes or departures of sponsored employees are reported to Home Affairs within 28 days.

RECORDS & DOCUMENTATION

Contracts, payslips, rosters, super contributions, leave records, overtime approvals, timesheets, and VEVO checks are stored securely for five years.

Evidence of salary benchmarking and Award comparisons used in nominations is on file.

Ready to pay reasonable economy travel costs if a sponsored worker resigns and requests to return home.

COSTS & FEES

No recovery of sponsorship fees, SAF levies, recruitment fees, or migration agent costs from employees.

INSPECTOR & AUDIT PREPAREDNESS

A compliance contact person is designated to liaise with Border Force or FWO inspectors.

A quick-access folder (digital or physical) contains contracts, payslips, rosters, visa details, timesheets and VEVO printouts.

Internal compliance audits are conducted every six months to catch potential issues early.

ONGOING GOOD PRACTICE

Managers and payroll staff receive regular training on sponsorship obligations, VEVO checks, and Award conditions.

Quarterly visa reviews confirm all non-citizen employees’ visa status and work rights.

Open communication with 482 and student visa staff about overtime rules, reporting requirements, and workplace rights.

FEATURE MORE THAN JUST A PUB: THE GRAND HOTEL WARRANDYTE’S ENDURING LEGACY

While the face of The Grand Hotel Warrandyte has changed over its 130-year history, its core mission has remained the same: to act as the beating heart of this quaint riverside town.

In hosting a celebration of this milestone, The Grand Hotel Warrandyte provided a space for the community to come together, as it always has.

The people of Warrandyte are unfortunately familiar with natural disasters, having faced countless fires and floods in their history.

The Grand is no stranger to this reality.

It was born out of the ashes of the old Andersons Creek Hotel, which burnt down in the late 1800s, and since that time, it has not only served as a place for locals to meet but as a refuge during times of hardship.

Steeped in a rich history and adorned with all the hallmarks of a phenomenal pub – The Grand Hotel Warrandyte stands out both as a great example of a local watering hole, and a living testament to the heritage of Victoria.

And throughout that time, it has played host to more than a few peculiar characters.

In the early 1900s, Clara Southern, a member of Victoria’s ‘Heidelberg School’ – the hub of Australian Impressionism – established an artistic community in the town, drawing young, innovative painters inspired by Warrandyte’s rugged charm.

As an ode to the role The Grand played in providing a space for these pioneers, she put paint to paper in one of her better-known works ‘Warrandyte Hotel’.

In the late 1970s, actors Terry and Carole Anne Gill established The Bull and Bush Theatre restaurant at the hotel, attracting a ‘who’s who’ of Melbourne

to Warrandyte through rather salacious burlesque shows.

Publican Peter Appleby has worked diligently to uphold and grow its legacy:

“From growing up in Warrandyte, with my very first pub job here at The Grand, to coming back 13 years ago to restore the old girl to her former glory — it’s been a wonderful and rewarding journey.

Overlooking the Yarra, she’s a commanding presence and deserves to be well cared for.

The history of The Grand is one thing, but our role is to protect that and continue writing new chapters. At 130 years young, she still has so much to give — not just to the community, but to our team and the generations to come.”

With its award-winning food, cold beers and live music – locals will tell you that it’s pretty hard to leave The Grand Hotel Warrandyte, even when ‘Closing Time’ starts playing over the sound system.

But supposedly there is someone, or something, that has been hanging around for more than 100 years.

The nearby Yarra River serves as a picturesque hangout for locals and tourists looking for a dip to cool off in summer.

Tragically, in the 1930s, a man drowned in that very body of water, and as was custom at the time, his body was brought upstairs to await the coroner.

While you won’t find this man there anymore – supposedly, his spirit still traces along the earth-toned carpets enroute to the polished wooden bar.

Peter has made peace with this “friendly ghost”:

“… we’re told that spirits don’t like change. We’ve seen a bit of movement going on, things moving around … one of my chefs has had a physical encounter with a spirit.

We’ve seen shadows and heard footsteps, there’s been knocks on the door and nobody’s there…”

Whether fact or fiction, locals agree that there’s no better place to spend eternity than in The Grand Hotel Warrandyte.

And that belief is rooted in the fact that for generations, this pub has served as a pillar of the community – playing an essential role in keeping Warrandyte’s community together, through good and bad, thick and thin.

But where is it going?

While Peter has been a stalwart in promoting and supporting its history, he has also worked tirelessly in supporting the next generation of publicans.

This year, Dylan Tudor of The Grand Hotel Warrandyte was named the Emerging Leader of the Year at the 2025 State Awards for Excellence.

Dylan was given an opportunity to come in and gain work experience as teenager. For those who know Dylan, this recognition came as no surprise.

His connection to the community runs as deep as the Hotel’s. A proud local, he has long been involved with Warrandyte’s football and cricket clubs, forging relationships and contributing to the community that shaped him.

Speaking on the night of the awards, he admitted the honour still felt surreal. “It means the absolute world,” he said. “Coming here tonight, looking at the people that I’m up against in the category and looking at the other people in the industry, it’s just an absolute honour, it’s how I’m feeling right now.”

For Dylan, this award is not just a personal accolade, but something that he shares with those around him. “This award is really not just for me; this is a team award. I wouldn’t be where I am without their support. We’re getting there — and in fact, we’re doing very well.”

The Grand Hotel Warrandyte is more than bricks and mortar – it’s a living, breathing testament to generations of perseverance and devotion.

And a reminder that the heart of a community is built to last forever.

Accommodation Awards

Apartment Accommodation Hotel of the Year

Lanson Place Parliament Gardens, Melbourne, East Melbourne

Boutique Style Accommodation of the Year

Mitchelton Hotel, Nagambie

Deluxe Accommodation Hotel of the Year

The Ritz-Carlton, Melbourne, Melbourne

Luxury Lifestyle Accommodation Hotel of the Year

Le Méridien Melbourne, Melbourne

Mid-range Accommodation Hotel of the Year

Hyatt Place Melbourne, Essendon Fields, Essendon Fields

Motel of the Year

Sovereign Park Motor Inn, Ballarat

The Victorian event recognised motels, hosted individuals Palladium at

Outstanding Contribution To The Industry

Apartment Accommodation of The Year

NATALIE O'BRIEN AM

Marketing Employee of The Year

EMMELYN KHOO - HYATT PLACE MELBOURNE CARIBBEAN PARK

LANSON PLACE PARLIAMENT GARDENS, MELBOURNE

Motel of The Year

SOVEREIGN PARK MOTOR INN, BALLARAT

Resort Style Accommodation of The Year

RACV GOLDFIELDS RESORT, CRESWICK

Housekeeper Employee of The Year FORTUNE EZEBUIKE, AHS HOSPITALITY

Best Marketing Initiative

HYATT PLACE MELBOURNE, CARIBBEAN PARK, SCORESBY

Hotel Spa of The Year

THE RITZ-CARLTON SPA, THE RITZ-CARLTON, MELBOURNE

Food and Beverage Services Employee of The Year

JOE LIM, QT MELBOURNE, MELBOURNE

Front Office Employee of The Year

ABIGAIL KNIGHT, PAN PACIFIC MELBOURNE, SOUTH WHARF

Best Meeting and Events Space of the Year (Regional)

RACV TORQUAY RESORT, TORQUAY

Luxury Lifestyle Accommodation Hotel of The Year

LE MÉRIDIEN MELBOURNE, MELBOURNE

Regional Hotel Restaurant of The Year

TEMPO KITCHEN & BAR, NOVOTEL GEELONG, GEELONG

Best Meeting and Events Space of the Year (Metropolitan)

RYDGES MELBOURNE, MELBOURNE

MELBOURNE

ERKIN AYTEKIN, CROWNE PLAZA MELBOURNE, DOCKLANDS

Deluxe Accommodation Hotel of The Year

THE RITZ-CARLTON, MELBOURNE, MELBOURNE

PEPPERS MARYSVILLE, MARYSVILLE

FAMILY ROOTS INSPIRE LEADER’S PASSION FOR THE HOSPITALITY SECTOR

The Outstanding Contribution to the Industry Award is an award conferred annually by Accommodation Australia (Victoria) that recognises the outstanding contribution made by a hotelier or industry colleague who, through their efforts over a long period of time, has made a significant impact on the industry and has helped contribute directly or indirectly to the success of Victoria’s thriving hotel accommodation sector.

Uplifting others, leaving no stone unturned, and creating opportunities for all – this is the spirit of the award.

Our Award winner this year – Natalie O’Brien AM – CEO, Victorian Convention

and Event Trust, operator of the Melbourne Convention and Exhibition Centre is widely recognised as a leader who leads with relentless passion, fairness and consideration, creating an environment where both staff and customers feel supported and valued.

The spirit of experience creation courses through her veins, Natalie having come from a family with impressive hospitality stock (food pun intended).

She has dedicated herself and her career to bringing memorable moments to countless people through celebrating the fusion of food, beverages and cultures.

Having lived and worked across Victoria’s regions, Natalie is passionate about telling the story of where our produce is sourced and the profound work that goes into creating it. Inviting local communities to join the journey and showcasing passionate makers and creators from across our state has been a fundamental pursuit of hers.

A significant portion of Natalie’s early career was spent in product promotion and management – describing her transition into a long and successful tenure into a role that celebrated Victorian food and wine as a “huge honour,” while CEO of Melbourne Food & Wine Festival. When doing so, Natalie reflected on her hospitality pedigree

and the influence of a family matriarch (grandmother), who displayed wisdom and strength when forging a successful career as a Geelong hotelier.

Natalie’s wide-ranging industry knowledge and experience has also been in demand, as a series of Board appointments followed. She was appointed a Member of the Order of Australia (AM) in the 2019 Australia Day Honours List for significant service to tourism, wine and the community.

Under Natalie’s leadership, the World’s Longest Lunch became one of the Melbourne Food & Wine Festival’s signature events, hosted industry luminaries like Jamie Oliver and Antonio Carluccio, among others.

Returning to her regional roots toward the end of 2019, Natalie was instrumental in securing State Government funding to deliver the internationally acclaimed experience activation 1000 Doors, while Chief Executive Officer of Ballarat Regional Tourism. In excess of 10,000 people visited this regional exhibition, over a four-week period, with each of the four weekends sold out.

During her tenure, Natalie also led the co-design of pandemic-related Visitor Economy Recovery Plans. She later established and led a successful

hospitality and tourism industry related strategic design agency, more recently she was appointed Chief Executive Officer of Victorian Convention and Event Trust.

The trust is responsible for the effective operation of the Melbourne Convention & Exhibition Centre and Nyaal Banyul Geelong Convention and Event Centre, expected to open in July 2026.

Embracing the ethos as being the home of the unconventional, Natalie relishes the daily challenges and opportunities that come with operating the Southern Hemisphere’s largest business events and meeting centre.

But even as her responsibilities grew over the years, she never lost sight of her fundamental responsibility: helping and supporting people. Natalie’s commitment to this simple, yet vital, principle is what has truly uplifted so much of our state and our industry.

Warm congratulations to Natalie for this very deserved recognition.

What was your initial reaction upon winning this coveted award?

I have been attending the Awards for many years and seen incredible people being honoured. I had absolutely no idea I was about to receive this award. I felt a huge wave of pride, but also emotion, when my name was read out.

What was your initial inspiration to enter the hotel industry?

My family – my grandmother ran a hotel in Geelong. As a child we would play freely around the hotel and in the nearby garden, before I started work in the hotel, from a very early age.

My grandmother taught me what true hospitality really is – that sparked my passion for our industry.

What sets Victoria apart?

Victoria is a compact state that offers so many incredible experiences. There is a great sense of community and camaraderie – Victoria is a very welcoming state when people come to visit, either in the city or regionally.

Offer one piece of advice for someone starting out in the hospitality industry

Put your whole self into your career –once you engage with people (across our sector) you will get so much back.

Reflect on what winning this award means to you

Coming from a family of hoteliers I thank my family for bringing me into the industry. I also thank the industry for the incredible hospitality community we work within and the camaraderie that exists between us.

3Natalie O'Brien AM gives a speech upon winning the award

4From L to R: Peter Minatsis, Natalie O’Brien AM and Dougal Hollis

The 2025

INTRODUCING ELOISE KERR

THE 2025 VICTORIAN ACCOMMODATION AWARDS FOR EXCELLENCE HOTEL INDUSTRY RISING STAR

Passionate about creating connections and finding real meaning behind her work, Eloise is a natural leader and hospitality hero.

Nominated by her team at The Westin Melbourne, Eloise was crowned the Hotel Industry Rising Star at the recent Victorian Accommodation Awards for Excellence. Already a hospitality tragic, Eloise cannot imagine carving a career in anything other than creating special and memorable experiences at hotels.

Eloise's passion for hospitality began with a high school foray into food technology. Initially, she imagined herself as a chef, but her true potential and strength in front of house operations

became evident to all those around her when she started working in cafes. With a little encouragement, she changed lanes and set her sights on becoming a Food and Beverage Manager.

Eloise began a Bachelor of Culinary Management at William Angliss, while continuing her part-time hospitality work. She relished the opportunity to do a year of work experience at a hotel, making the most of her British heritage by completing this assignment at St. Pancras Hotel in London. This is where her journey with the Marriott brand began, and her one-year “gap year” soon stretched into a second year as she became a supervisor.

Don’t worry, we were sure to ask Eloise the important questions. We can confirm her favourite and most recommended high tea item is an egg mayonnaise sandwich on cranberry bread with truffle oil. What a way to elevate the standard egg sandwich!

Eloise put the London hospitality lifestyle on pause to come back to Melbourne to complete her formal studies. She worked at Melbourne Marriott Hotel while finishing her degree and then moved across to The Westin Melbourne to take on the role of Team Leader.

Eloise relished any opportunities to learn and grow her skillset, making the most of Marriott’s development programs and structures. These pathways

Victorian Accommdation Awards for Excellence Hotel Industry Rising Star

complimented her natural curiosity and leadership skills, and she quickly realised her original goal to be a Food and Beverage Manager.

We were lucky enough to talk to Eloise about her hospitality journey and what winning the Hotel Industry Rising Star award means to her.

Eloise, having already smashed your career goal, have you decided what your next goal will be?

I was lucky to achieve my goal at a fairly young age, now I can explore different areas and roles but still within hotels. It’s likely that I’ll work towards becoming a Director, and then an Operations Director. From there I’ll reassess where my passion lies and if I’m keen to attempt the General Manager pathway.

What have you loved about our current role and the opportunities it’s afforded you across other Marriott properties? There have been so many opportunities and learning moments. Recently I was part of a taskforce in Sydney, working at Pier One Sydney Harbour for three weeks. It was great to assist their team in a moment of transition while also sharpening my communication and coaching skills. It was great to utilise my strengths and be a driving force to improve mindset and attitude and help reset team culture.

I loved being able to give practical and encouraging feedback, while helping the

team identify potential talent. Watching people grow in confidence and develop better strategies while enjoying themself is so rewarding.

Creating connections has always been your favourite part of working in hospitality, is this still the case or has this evolved as your career has progressed?

It’s definitely changed over the years, creating connections with guests and facilitating a positive and memorable experience is still so important to me. But I now love empowering my team to do this. Watching them learn and grow, it’s so rewarding to see the team flourish.

I love being able to be a leader that my team can come to. It’s more important to me to ensure the team feels supported and listened to, and that they know they come before forecasting and all the other administrative duties we complete. Team culture is so important to me.

Have you always felt like a leader or is this something you’ve learned from mentors and development programs?

I’ve always been a leader, and I’ve watched my parents lead in their respective fields growing up. Although it’s natural to me, I’ve been able to become more articulate and conscious of how I interact and lead by example as I’ve taken on new roles and completed various professional development programs.

My superpower is to be charming and be able to diffuse a situation. This works well with grumpy guests that need some extra care and attention, but is also important when working out how to get the best out of a team and recognising when it’s time to boost the mood. It's so important to ensure there’s balance so everyone can find moments of joy and fun, which in turn lead to positive interactions and sentiments for guests.

What would you say to someone that is interested in starting a career in hospitality but not quite sure if it’s the right fit for them?

It's worth a try! If you’re a social person there’s nothing like the camaraderie and fun you can have while working hospitality. You literally get paid to connect with interesting people and provide enjoyable and oftentimes memorable experiences.

It’s also such an exciting industry! From travelling for work or taking your skills to a new country, the opportunities are endless. Hotels are at the heart of major events and what makes a city buzz, there’s always something exciting happening and you’re right in the thick of it.

Thank you for taking the time to talk about your passion for hospitality, Eloise. It’s evident why you were crowned the Hotel Industry Rising Star for 2025! Congratulations again and we can’t wait to see what you do in the future.

Eloise with the team at The Westin MELBOURNE celebrating Mother's Day

Eloise celebrating her win with The Westin Melbourne colleagues

Eloise with award sponsor, Grant Dreher of the William Angliss Institute

What does winning this Award mean to you?

It’s a real honour – a very proud moment. Terrific recognition – I’m very proud to accept this Award on behalf of the team at the hotel.

What inspired you to work in the hospitality industry?

A desire to work with and interact with people. Hospitality has always been part of our nature and values as a family, so I was very proud to pursue that as a career.

What’s your personal leadership philosophy?

Lead with kindness and generosity – recognise the team that support you. It’s always incumbent on us as leaders to uphold good values, be able to coach and mentor a team and give them the support they need to ensure they give terrific service and hospitality to our guests.

Your thoughts on your property’s extensive refurbishment?

The refurbishment is a big evolution for the hotel. I worked at the hotel 30 years ago as Sales Manager at the then Centrabranded property. To come back as General Manager is a real capstone in my career, now enabling me to work with the team to reposition the property post renovation and take it to the next stage in the hotel’s evolution.

We’re hoping for another upgrade and rebrand in the years to come.

What advice would you give to someone starting their career?

The industry is not just about service – hotels are a multi disciplined business. From human resources to finance to sales and marketing, engineering and others, you can certainly develop a rewarding career in our industry. Be prepared to work hard, be open to opportunity and if you have the chance to have good mentors and coaches along the way, don’t miss those opportunities!

Thanks also to all the coaches and mentors who have helped me along the way.

Erkin poses with his team at the 2025 Victorian Accommodation Awards

FEATURE

CHEF OF THE YEAR PAWAN DUTTA THE ROYCE

Chef of the Year represents one of the most hotly anticipated awards of the night.

Tell us about your philosophy for the hotel’s menu

We have a strong focus on fresh and delicious seafood at Royce Hotel Melbourne, acknowledging that Melbournians love their seafood. We want to do justice to the people and recognise this on our menu. We listen to our guests’ preferences, and our menu reflects these.

Your winter express lunch has been popular, particularly with corporate guests – congratulations! Thanks. Yes, it’s been a big hit. We’ve focused on speed of delivery without compromising quality. I pay credit to my team, who have been able to deliver on my vision – they are the ones who are executing it. We do our best to meet our guests’ needs, appreciating their sense of urgency, while still delivering consistently high product standards.

What inspired you to become a chef?

Helping my Mum in kitchen from a young age – I enjoyed being creative and gravitated to work in the kitchen.

What advice would you give to young chef?

Keep your head down, learn your craft, have some patience and do your best –the rewards will come!

APARTMENT ACCOMMODATION HOTEL OF THE YEAR LANSON PLACE PARLIAMENT GARDENS, MELBOURNE

What factors do you feel contributed to your award win?

The luxury design of the property, the individual art – it’s boutique – all rooms are beautifully and individually designed. Our restaurant has a beautiful heritage and a good reflection to First Nations contribution to the area.

Our hotel offers ‘a home away from home’ for our guests. Rooms are fully equipped (including kitchen and laundry facilities) so provides real convenience for our guests.

Lanson Place has a portfolio of nine hotels across the world. We focus on staff training, to enable them to learn about our brand and brand philosophy.

We listen to guest needs and ensure we work hard to accommodate these. We aim to encourage repeat visitation by looking after our guests in an individual way.

What does winning this award mean?

It’s a reflection of the hard work our team have done. We’ve achieved high guest satisfaction rates 93-94%. They work tirelessly for the guest who is always a priority. Our success also reflects a real team effort – our kitchen putting out beautiful food, the service, our reservations team taking the calls, front desk checking people in, back of house working diligently to make sure all guest satisfaction aspects are met.

SALES EMPLOYEE OF THE YEAR PETA

WILLIAMS

BRADY APARTMENT HOTEL HARDWARE LANE

What’s the secret to a really good client relationship?

Listening and tailoring a solution to what your client wants.

Brady Hotels is a mid-scale brand offering great product at a good price point. We make sure we are listening to what our clients want - deliver on this and not over promise. We do what we say we will do and do it well!

What’s your sales philosophy?

Be yourself and be honest – offering solutions for travellers is very special.

How do you navigate through challenging days?

Sales is hard work – treat every sales call as an opportunity to meet and form a relationship with someone new. Even if your solution is not the right one, right now – leave potential clients with the right impression, so they want to work with me in the future.

The Brady Group is a Melbourne-owned brand and a unique product, given we build, sell and operate our properties. It’s really special to be able to deliver that experience.

Best piece of advice you have received/advice for new staff

To be yourself and enjoy it. There’s nothing better than selling a product you love. The nos are part of the job in sales. The no is not necessarily a negative, just that it’s not today.

You’ve now won this Award three years in a row. What’s the secret to your sustained success?

Maintain high standards –and keep client objectives top of mind. Deliver great events, great service and create moments that matter.

How do you showcase the best of your region?

Most conference groups

when they come to our beautiful region don’t just experience our hotel facilities, but beautiful coastal walks around the nearby Great Ocean Road.

How do you address logistical challenges?

Listen to our clients, understand their objectives and try and be solutions focused regarding their

MOTEL OF THE YEAR SOVEREIGN

PARK MOTOR INN, BALLARAT

What was your feeling when announced as winners?

We weren’t expecting to win – we are really proud of our team. We have a great team who work really hard for each other and our guests.

We’re family run and not a huge motel. We focus on personalised service – knowing our guests and greeting them by name. This award is testament to all of our staff who go the extra mile to look after our guests really well.

How have you fostered this environment that breeds success?

Looking after staff is key – treating them with respect and friendliness and encouraging a positive workplace culture. We have staff who have been with us for many years – they feel proud and honoured to work for our organisation. That really reflects on the customer service we give to our guests.

Parting thoughts?

Thanks to our team who do amazing things for our guests. We are really honoured to be collecting this award on your behalf. This is your award as much as it is ours – let’s keep it going!

budget, logistics or numbers.

Working with our range of partners, including food and beverage suppliers and local tourism and convention bureau in the region to deliver great experiences for our clients.

What differentiates your offer from others?

Our people and our passion

– treat every event like it is the first one we have done –ensure we deliver on every level.

What does winning this award mean for you? It’s an amazing achievement – testament to the team and the passion they bring every single day.

partners

JOLT’S FREE, FAST AND CLEAN DC CHARGING, CURATED FOR LOYALTY, SPEND AND STAY

Hospitality is built on detail: the plating, the playlist, the atmosphere. JOLT’s premium EV charging belongs in that mix, enhancing spaces with an amenity that is both essential and elegant. From the kerbside to the car park, every charger is an invitation to stay longer, spend more, and return again.

There’s a quiet shift underway in the way people move, and it starts with the need for a meaningful charge, delivered quickly. EV drivers aren’t just plugging in wherever they can. They’re looking for locations that offer a fast, meaningful top-up that fits into their day and adds value to the experience. Even better if a portion of that charge is free. A repeatable bonus that builds habit over time.

That practicality becomes preference. Drivers begin curating their stops, choosing places that offer not just a charger, but a promise of something

more to add to their experience. Great coffee with breakfast. A delicious lunch with a beer in the sun. A catch-up with friends or a weekend base for exploring the city. A venue they’d return to even without the EV. JOLT meets that intent, providing the speed and value drivers want while helping them discover venues they’ll want to revisit.

“I can't emphasise enough, the fact that I wouldn't spend a cent at the locations of the chargers IF the chargers weren't there. They take me to places I wouldn't otherwise visit.”

Male EV Driver, aged 35–44, Sydney (Professional)

This experience is becoming more common. The average JOLT driver spends 34 minutes on-site, often with a coffee or a meal. Many actively seek out JOLT chargers because of their proximity to shopping and dining

precincts, and the impact is measurable. The average driver spend is $29 per session, and 74% of customers say they intentionally choose venues near JOLT chargers. With some sites seeing 10 or more sessions a day, that equates to over $100,000 in potential annual spend. For venues already operating on tight margins, that kind of incremental revenue can represent the difference between a slow season and a strong one, and it’s delivered without any upfront investment from site hosts.

The value doesn’t stop at foot traffic. Every JOLT site includes annual lease payments to the venue, a guaranteed financial return just for hosting. Each unit represents an investment of approximately $200,000 in premium EV charging infrastructure, fully funded, installed and owned by JOLT. We manage every aspect, from install to maintenance, so there’s no cost, no admin, no disruption. With its clean lines, matte finish and integrated digital

screen, the JOLT charger doesn’t interrupt the space. It enhances it, sitting comfortably within high-end hospitality environments like a curated fixture, not functional hardware.

“From the very beginning of the process, the JOLT team demonstrated professionalism, expertise, and a seamless approach to implementation. They handled every aspect of the project with precision, ensuring minimal disruption to my tenants and customers. The installation process was completely hassle-free for me as the landlord, and JOLT managed everything end to end at zero cost to my business — a truly remarkable offering in this space.”

Alexandre, Private Landowner & JOLT Site Host

It only takes 1–2 bays to install a charger, transforming unused or underutilised space into something commercially active, experience-enhancing and undeniably beneficial to the bottom line. Hospitality partners also receive 5% of digital screen time, offering a direct line to promote specials, events or brand storytelling to an audience already onsite and ready to engage.

“Since advertising on JOLT screens, we’ve seen a big increase in our business and the numbers through our doors. We’d never have been able to afford this sort of advertising — their presence is really making a difference.”

JOLT Site Host, London, United Kingdom

The JOLT Advantage:

Free, Fast and Clean EV Charging

• Free daily top-up (7kW, ~50 km) keeps drivers coming back

• Zero cost to host — all CAPEX and OPEX covered by JOLT

• Lease income is paid directly to property owners

• $29 avg driver in-store spend; up to $100K p.a.

• 5% screen time for property/ tenant promotion

• 98% uptime with 24/7 support

• Powered by 100% renewable energy

And with a growing national footprint and strong app-led discovery, JOLT doesn’t just support existing customers, it brings new ones through the door. Whether they’re charging between meetings or mapping out a long weekend through the Yarra or down the coast, JOLT is how they decide where to charge and where to stay a little longer.

Because in hospitality, every detail counts. From the plating to the playlist to the energy of the room, it’s all curated. With JOLT, your car park can be too.

This isn’t just about EVs. It’s about elevating the guest experience while unlocking guaranteed returns. For AHA members ready to future-proof their venues, JOLT makes it possible from the very first charge.

The smartest spaces are already evolving. Start your site assessment and discover how JOLT fits seamlessly into your guest experience.

FEATURE

Kimberley Malcolm is 'Paying It Forward' to Women in Gaming

History of Global Gaming Women

Global Gaming Women (GGW) was founded in 2011 as an initiative of the American Gaming Association to bring together women from all segments of the gaming industry, creating opportunities for connection, development, and advancement. Recognising the need for a dedicated platform to support and promote women in what had traditionally been a maledominated field, the initiative quickly grew into a trusted community for professional growth.

In 2016, GGW became an independent not for profit organisation, a milestone that allowed it to expand its mission and programs. As a not for profit GGW built structured educational offerings, mentorship initiatives, and scholarship opportunities designed to empower women at every career stage. Over the years, the organisation has developed a robust portfolio of leadership development conferences, Lean In circles, and mentoring programs that cultivate confidence and skills for advancement.

One of GGW’s hallmark traditions is Kick Up Your Heels, an annual fundraising event, held in Las Vegas, that’s celebrating it’s 15-year anniversary in 2025. This gathering not only celebrates the achievements of women in the industry but also funds scholarships that provide women with access to leadership training and professional education worldwide. Through these scholarships and

programs, GGW has invested hundreds of thousands of dollars into the growth and education of women across the gaming sector including Australia.

Today, GGW represents a network of more than 8,000 women globally, spanning casinos, lotteries, technology providers, regulators, and online gaming. Its influence is evident in the increasing number of women advancing into senior leadership and board positions within the industry. More than an organisation, GGW has become a movement—dedicated to fostering inclusion, championing diversity, and ensuring that women and allies alike in gaming have the tools and community they need to succeed.

The growth of GGW in Australia

Global Gaming Women is proud to celebrate the extraordinary growth and momentum taking place in the Australian region. Year to date, Australia has welcomed nearly 200 new members, positioning it as the fastest-growing region outside of the United States.

In March, Australia hosted its inaugural Global Gaming Women Leadership Conference, uniting 20 women from across multiple sectors of the gaming industry for meaningful dialogue, connection, and leadership development. Building on that success, GGW had a dynamic presence at AGE 2025 with a series of activations, including a networking breakfast, professional headshots, and a thoughtprovoking panel discussion that highlighted the strength and diversity of women in gaming.

The Patty Becker Pay it Forward Award

Nearly a decade ago, Patty Becker launched the Kick Up Your Heels event with a vision to create something meaningful for women in gaming. Throughout her career, Becker has held numerous high-profile roles and often found herself in uncharted territory as a trailblazer, including making history as the first woman to serve on the Nevada Gaming Control Board. In addition to this accomplishment, Patty was also a founding Board Member of Global Gaming Women and continues to support the organisation as a valued Advisory Board Member for GGW.

Sonja Bauer, Kat Jackson, Kimberley Malcolm, Bronwyn Buzzano, Yasmin Cameron

who exemplify an outstanding commitment by volunteering their time, talents and resources to advance the mission and vision of Global Gaming Women.

This year Kimberley Malcolm, GM Member Experience & Compliance at AHA (Vic) has been announced by Global Gaming Women as a recipient of the Patty Becker Pay it Forward Award for 2025.

This award recognises Kimberley's dedication and commitment to advancing women in the gaming industry.

“Kimberley’s vision and leadership have created a ripple effect across GGW, empowering women to grow, lead, and find their voice in the gaming industry. Kimberley has built a supportive, inclusive space where women from all levels can come together to share experiences, build confidence, and develop professionally. Her ability to foster a safe and judgment-free environment has been pivotal in encouraging open, honest conversations”

“Kimberley creates trusted space where real conversations happen, confidence is built, and women feel seen and heard. Her consistency, empathy, and thoughtful guidance provide a cornerstone of support for many of us navigating their careers in a traditionally male-dominated industry.”

Pamela Buckley Executive Vice President Global Gaming Women

AGE Steering Committee

COMPLETE BEVERAGE SERVICES: YOUR BEVERAGE DISPENSER PARTNER

In hospitality, the right equipment can make all the difference. Complete Beverage Services (CBS) has built its reputation on helping venues streamline service, reduce wait times, and unlock new profit opportunities through the latest in beverage dispensing technology. From Beer and Wine to Cocktails, Nitro Coffee, and Slushies, CBS is the one-stop solution for venues that want to serve smarter.

What sets CBS apart is not just the range of equipment, but the way it’s tailored to your needs. Whether you’re running a bustling pub, an intimate wine bar, or a high-volume events space, CBS has systems that pour with speed, consistency, and quality. Beer and Wine on tap reduce wastage and improve margins. Nitro units add theatre and texture to cocktails and coffee. Slushie dispensers create frozen drinks in seconds, boosting sales during busy shifts. Every solution is designed to enhance service and maximise return.

Behind the technology is support you can count on. CBS doesn’t just supply equipment - we install, maintain, and provide ongoing service to keep your venue running smoothly. With decades of industry experience, our team understands the pressures of hospitality and knows how to deliver practical solutions that work in the real world.

Trusted by leading brands and venues across Australia, CBS is proud to work alongside partners in Beer, Wine, and Spirits who share our vision for better, faster, more profitable service. By combining world-class equipment with responsive service, we give venues the confidence to focus on what matters most: creating great experiences for their customers.

When it comes to beverage dispensers, CBS is the complete solution. Whether you’re looking to upgrade your bar, expand your menu, or improve efficiency, we’re here to help you find the right system for your needs.

Ser ve Margarita, Espresso Mar tini, Negroni and more on tap Ser ve 100+ drinks per hour

Cut queues Boost profits Custom branding Rent to Buy options available

WOMEN IN HOTELS UNDERSTANDING LEADERSHIP THROUGH UNFILTERED CONVERSATIONS

At a recent Women in Hotels event, industry leaders came together to share raw, real, and inspiring insights into what it takes to lead, grow, and thrive in hospitality. Through candid storytelling and actionable advice, the event underscored the power of community, mentorship, adaptability, and self-belief in shaping successful teams and venues.

Whether you're an emerging leader, a seasoned operator, or someone considering a future in hospitality, the messages shared are both timeless and timely — and a strong reminder of the benefit of taking time out to attend events like these.

KRISTEN

FOAT

General Manager

QT Melbourne

NAVIGATING

LOSS IN THE WORKPLACE

Kristen Foat emphasized the importance of surrounding yourself with a team that not only supports your goals but is also capable of stepping into your role one day. It’s about creating a culture of mutual growth and shared success.

“Support takes time. While you're lifting others up, remember you also need support from above to thrive.”

Her message was clear — stay curious, stay humble, and never stop learning. The more you grow, the more your team grows with you.

Thao Tran, Julie Dale, Donna Nikolova and Dennise Loyo

MELANIE ALDRED Director Teller, East Brunswick

BUILDING A VENUE AND CULTURE

Opening a venue and running one long-term are two completely different challenges, and Melanie Aldred knows both sides well. While experience and speed matter when launching, longevity relies on attitude, adaptability, and alignment with community values.

“You can teach someone to carry three plates — you can’t teach them to care.”

She highlighted the importance of trusting your gut, having honest conversations early, and hiring people who genuinely want to create a great experience. Above all, she reminded attendees that venues evolve, and being attuned to your community is key to staying relevant and successful.

ROBBIE

COCCARO Chief Operating Officer Cookers Oil

FLEXIBILITY IN LEADERSHIP

Robbie Coccaro shared the heartwarming and insightful journey of a young woman in their cadet program — a 13-week structured experience designed to introduce new talent to all aspects of the business, supported by mentorship and ongoing reviews.

SALLY GEBERT Director

Macedon Village Hotel and Botanical Hotel, Bendigo

PERSEVERING THROUGH ROADBLOCKS

Few stories capture a room like Sally Gebert’s. Her journey to open a long-awaited pub in a community that had gone five years without one was anything but smooth. Legal challenges, partnership breakdowns, and last-minute deadlines could have derailed the dream.

“I can do this. Once I get there, it will be amazing.”

Sally’s story is one of grit, integrity, and leadership under pressure. By staying true to her values and maintaining open communication with her team — even when the details were messy — she created a workplace that is fast becoming a beloved community hub. The energy and ownership her team brought to the venue was a direct reflection of the trust and belief she placed in them.

The Women in Hotels event wasn’t just a panel — it was a masterclass in leadership, lived experience, and honest storytelling.

The story was a powerful reminder that building great teams starts with making people feel seen, safe, and supported. Even small acts — like inviting someone to eat lunch with the team — can be transformative.

“If she leaves us for another opportunity, that’s okay. We’ve helped her grow — and she’s helped us grow, too.”

His philosophy is rooted in patience, clear expectations, and embracing mistakes as part of the learning process.

In an industry that thrives on people, these kinds of spaces are critical. They remind us that leadership isn’t about perfection — it’s about purpose, persistence, and people. It’s about lifting others as we climb and creating workplaces that reflect the best of who we are.

So, if you’ve ever wondered whether events like these are worth your time — this is your sign to show up. The insights are invaluable, the connections are real, and the inspiration stays with you long after the event ends.

WOMEN IN HOTELS:

WO ELS:

TABLE talk

TABLE talk

WOMEN IN HOTELS:

TABLE talk

An intimate evening of inspiring conversation, dinner and drinks

An intimate evening of inspiring conversation, dinner and drinks

An intimate evening of inspiring conversation, dinner and drinks

Wednesday, 29 October

Wednesday, 29 October

Wednesday, 29 October

5:30pm - 8:30pm

5:30pm - 8:30pm

5:30pm - 8:30pm

Sawyers Arms Tavern

Sawyers Arms Tavern

Sawyers Arms Tavern

2 Noble Street, Newtown

2 Noble Street, Newtown

2 Noble Street, Newtown

APPRENTICESHIP &

WHY HOSPITALITY BUSINESSES CAN’T AFFORD TO STICK WITH OUTDATED SYSTEMS

For most venue operators, system upgrades are nowhere near the top of the to-do list. With a bustling venue to manage, stock to keep on top of, and daily fires to put out, switching software can feel like fixing a roof during a storm.

So it’s easy to stick with what works ‘well enough’. Pays go out. Rosters go up. Shifts get filled. It’s not perfect, but it gets the job done.

The trouble is, what felt efficient a few years ago might now be slowing you down. Maybe your systems don’t talk to each other. Maybe award interpretation is still manual. Or maybe things have just grown more complex.

If it’s slowing you down or leaving you open to risk, switching to an all-inone solution like Tanda makes all the difference:

One System, Fewer Headaches

Tanda brings staff management into one place. That means fewer platforms to juggle, less training, and fewer logins, invoices, and errors. From hiring to retiring, Tanda’s all-in-one functionality lets you spend less time troubleshooting and more time running your business.

Automate the Hospitality Award

Tanda is built with compliance in mind. From niche overtime rules to casual employment updates, we’ve simplified the most confusing parts. With Tanda’s award interpretation, you can:

• Apply pay rate updates from July 1 automatically

• Pay junior staff adult rates when handling alcohol

• Track overtime and penalty hours to align with outer limit rules

Smarter Rostering with Real Data Wages can run 20–50% of revenue. By connecting your POS to Tanda, you can compare sales to labour costs in real time. Forecast demand, break it down into 15-minute increments, and roster with accuracy. Adjust easily as things change: post a vacant shift when shortstaffed, or update shifts via the mobile app if overstaffed.

Built for Where You’re Headed

Your needs today won’t be the same tomorrow. Whether you’re growing, opening new venues, or adapting to regulation, Tanda moves with you. There are no employee caps or venue limits, and with features supporting future changes like payday super in FY27, you’re covered well in advance.

The Broncos Leagues Club made the switch late last year. CFO Chris Williams admits he delayed the move but regrets it:

“It wasn’t as big a task as it seemed, and it’s made a monumental change for our business.”

Ready to take the next step?

Reach out via hospitality@tanda.com.au

Rotating baking surface with adjustable speed and direction, ensuring uniform cooking for the perfect pizza.

Tri-zone control with adjustable heat and power for any dough or format.

MORE CONTROL

PARTNERS

HELPING HOSTPLUS MEMBERS THRIVE

Hostplus already helps members invest in their future. Now members can also invest in their health.

Thanks to Hostplus’ partnership with their insurer MetLife, Hostplus members and their families1 can access 360Health.

It’s a health and wellbeing program offering fast access to a wide range of virtual health services, at no extra cost.

360Health connects members with expert clinicians, nutrition and fitness support, mental health professionals and nurses specialising in women’s health. It's trusted, easy to access and designed to support members through every stage of life.

Here are some of the services Hostplus members can access through 360Health:

• Nutrition consult

Virtual sessions with a dietitian who can recommend dietary changes to help them reach their goals.

• Fitness and mobility

Guidance from exercise physiologists to help improve their general health, bounce back from injury, illness or surgery, or manage living with chronic pain.

• Mental health assist

An in-depth mental health review by a team of Australianbased experts. They can also get any general questions answered online by mental health specialists.2

• Expert medical opinion

Connect with leading experts to review a medical condition. Specialist doctors can provide their clinical opinion and help members make decisions about their treatment path.

• Ask a clinician

Quick access to general medical advice3, whether it’s about a symptom, guidance on next steps or a question about their child’s health. Members will receive a response from an expert within 24 hours.

• Menopause support

Personalised perimenopause and menopause support from a nurse specialising in women's health, plus follow-up care to promote wellbeing at home and at work.

Get smarter with your super, thanks

Have you tried Hostplus’ awardwinning digital advice tool yet?*

SuperSmart is an interactive education and advice tool, designed to help Hostplus members take control of their financial future. Recently recognised by Money magazine for Innovation in Superannuation Education 2025, SuperSmart is a user-friendly, selfguided platform that makes learning about super simple and engaging. It also provides tailored digital advice – making financial guidance more accessible to Hostplus members. Best of all, it’s available at no extra cost.

Here’s how it works

1. Monthly Smarts content

Tips and insights to help members boost financial knowledge and build super confidence.

2 PowerUps

These bite-sized, step-by-step learning journeys provide information and guidance on managing super and keeping retirement plans on track.

3. Rewards tracker

Stay motivated with the rewards tracker. Members earn points for every article read and PowerUp completed. They can even work their way up to becoming a SuperSmart legend.

to SuperSmart

4. Tailored advice

Our interactive advice journeys use individual members’ data to recommend simple steps that help optimise super and support retirement planning. These steps are provided in a downloadable statement of advice, with personalised recommendations that members can immediately put in place themselves. If they’d prefer more detailed advice, they can also get in touch with the advice team at hostplus.com.au/advice.

1 The term ‘family/families’ consists of a Hostplus member’s children, partner, parents, and parents in-law.

2 Mental Health Assist is only available to persons over 18.

3 Does not provide prescriptions or referrals. Should not replace your GP.

*Awards and ratings are only one factor to consider when choosing a super fund. Visit hostplus.com.au/awards for awards criteria and disclaimers.

Life insurance products are issued by MetLife Insurance Limited (ABN 75 004 274 882, AFSL 238096) (MetLife). 360Health services are provided in conjunction with Teladoc Health Australasia Pty Ltd (ACN 147 387 666) (Teladoc Health), a separate entity. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event. MetLife will not be responsible for the nature or quality of services provided by Teladoc Health.

All services except for Recovery Support are provided by Teladoc Health. Access to 360Health services will be at MetLife’s reasonable discretion and is eligible for all MetLife customers, partnered super fund members and their children, partner, parents and parents-in-law. MetLife reserves the right to discontinue or change the services at any time.

Hostplus insurance cover is provided by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096. Hostplus insurance cover is provided to members in the Maritime division of the Hostplus Superannuation Fund by MLC Limited ABN 90 000 000 402, AFSL 230694.

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus including via the web-based platform SuperSmart. Advice is provided by Hostplus financial planners who are authorised representatives of IFS. Fees may apply. For further information about the cost of personal advice and SuperSmart eligibility criteria visit hostplus.com.au/advice.

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Product Disclosure Statement and Target Market Determination available at hostplus.com.au/pds and hostplus.com.au/ddo before making a decision about Hostplus.

Issued by Host-Plus Pty Limited ABN 79 008 634 704 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890.

FAST, FREQUENT AND FUN: KENO LOWER SPOTS DRIVE SUCCESS IN FY26

Victorian Hotels have a fresh chance to boost engagement and revenue with Keno’s lower Spot games. Fast, frequent and fun, these volume drivers can help increase turnover and keep patrons playing longer, making them a smart focus for venue success.

Across Australia, venues are discovering the power of Keno Classic 4, 5, and 6 Spot games.

These lower Spot options are gaining traction, accounting for approximately half of Keno’s weekly turnover. Thanks to their frequent wins, simple gameplay, and social buzz, these Keno games keep patrons engaged and entertained for longer.

Keno spokesperson Luke Harrison says encouraging lower spots was an excellent way for hotels to boost

turnover and enhance the customer experience.

“We’re finding these Spot types are the backbone of Keno’s success in venues,” he says.

“They offer frequent wins, fast gameplay, and a great balance between prize potential and entertainment value. That’s exactly what keeps customers engaged and coming back.

“Alongside encouraging repeat visits and building a base of regulars, the extra time customers spend in the venue can lead to increased spending on food and drinks. It’s a win for customer enjoyment and a boost for overall revenue.”

Mr Harrison explains the appeal of these lower Spot games is clear as players don’t need to match all their numbers to win.

For example:

• 4 Spot: Match 4/4 to win $120, 3/4 wins $4, 2/4 wins $1

• 5 Spot: Match 5/5 to win $640, 4/5 wins $14, 3/5 wins $2

• 6 Spot: Match 6/6 to win $1,800, 5/6 wins $80, 4/6 wins $5, 3/6 wins $1

“Customers love the thrill of winning, even if it’s just a few dollars. With a 4 Spot, you can win

$120 for matching all four numbers, but even matching two gets you $1. That kind of accessibility and reward frequency is what drives volume,” Mr Harrison says.

“Venues that promote volume drivers, celebrate frequent wins, and train staff to engage with players are seeing real results. It’s about creating an environment where everyone feels like a winner.

“With 50% of our weekly Keno turnover coming from these lower Spots, it’s no doubt they’ll continue to shine in the financial year ahead.

“As venues look to maximise their Keno offering in FY26, focusing on volume drivers is a smart strategy. With their broad appeal and proven performance, 4, 5 and 6 Spot games are a reliable way to boost engagement and turnover.

“Keno’s volume drivers are a win-win.

They deliver entertainment for customers and strong returns for venues. It’s time to put them front and centre.”

HOW TO MAXIMISE KENO VOLUME DRIVERS IN FY26

1. Promote 4/5/6 Spot games: Use signage and staff engagement to highlight their frequent win potential.

2. Educate staff: Ensure team members can confidently explain spot types and prize structures.

3. Celebrate small wins: Share stories of frequent winners to build excitement and encourage participation.

4. Leverage Replay and Bonus: Encourage use of these features to boost repeat play and customer satisfaction.

5. Create a buzz: Run local promotions and campaigns around volume drivers to attract new players and keep regulars engaged.

NEW HOTEL MEMBERS NEW HOTEL MEMBERS

MANSI ON RAYMOND

476 RAYMOND ST, SALE VIC 3850 (03) 5144 4923

Nestled in the historic town of Sale, Mansi on Raymond is a refined blend of thoughtful design, genuine hospitality, & quiet luxury. As Gippsland’s highest-rated serviced accommodation, Mansi offers a rare fusion of elegance & inviting atmosphere, perfectly suited for discerning corporate travellers, holidaying couples, wedding guests, & long-stay visitors alike. The property features a stunning blend of architectural character & modern convenience.

Guests can choose from a range of beautifully appointed studios, spacious 1, 2, & 3 bedroom townhouses, or our heritage 2 bedroom cottage. Each accommodation is self-contained and equipped with everything needed for a seamless stay — from fully equipped kitchens & in-room laundry (in most rooms) to Mansi’s own collection of premium linen & locally inspired furnishings. Owned and operated by hospitality professionals Leo and Vivi, Mansi on Raymond is more than just accommodation — it’s an experience built on care, community, & connection.

HOLIDAY INN & SUITES GEELONG

40 RYRIE ST, GEELONG VIC 3220 (03) 4225 6100

A bright social hub in the heart of Geelong CBD, Holiday Inn & Suites Geelong offers you a vibrant atmosphere as you step out of your room to their open lobby. A welcoming space that you can use how you need, with nooks to spend time connecting with friends and colleagues or creating new memories with family.

When it's time to eat, Maestro restaurant and bar is a flavour-filled showcase of meats, fresh produce, coffee, craft beers and wines. After your full breakfast each day, watch Maestro transform into a show kitchen to see our chefs in action as they fire up the grills for lunch and dinner. And if you're travelling with our youngest VIPs, their Kids Stay and Eat Free promise ensures there will be smiles all around. Holiday Inn & Suites Geelong is a place where you can slow down and immerse yourself in feeling refreshed.

YARRA VALLEY LODGE

2 HERITAGE AVE, CHIRNSIDE PARK VIC 3116 (03) 9760 3333

At the gateway to the Yarra Valley and the entryway to refreshing. Less than an hour’s drive from Melbourne’s hustle, nestled gently within the grounds of the exclusive Heritage Golf & Country Club, Yarra Valley Lodge – a world-class hotel and accommodation –invites you.

To drink in the views of sophisticated indulgence and give way to the taste of laidback on the sprawling, 120-hectare estate. Where 100 guest rooms open directly onto a garden terrace or private balcony and beckon you to set down your bags and lift your spirit –and your glass.

NORTH FITZROY ARMS

296 RAE ST, FITZROY NORTH VIC 3068 0422 222 767

Tucked into the corner of Rae Street in Fitzroy North, the North Fitzroy Arms is a beloved neighbourhood pub with over 150 years of history. It combines old-school charm (think footy memorabilia, crackling fireplaces and a warm front bar) with a refreshed dining room, elevated pub classics, and an impressive wine and drinks offering.

Whether you're in for a casual counter meal, a candlelit dinner, or drinks with mates in the beer garden, it delivers a relaxed but carefully refined experience that’s both nostalgic and freshly invigorated.

NEW partners

AVTES

AVTES is a leading hospitality training and consulting provider, supporting venues of all sizes across Victoria. Through accredited training, apprenticeships and traineeships, the Hospitality Success School, and Hospitality Success Co.,

AVTES delivers practical, industry-focused solutions to help venues build skilled teams and stronger businesses.

With unique workplace-based training, including the only fully on-the-job cookery apprenticeship in Victoria, AVTES ensures hospitality staff and operators receive hands-on, tailored support to grow and succeed.

Chris Fitzgibbon

E: chris@avtes.com.au

M: 0457 771 334 www.avtes.com.au

BAASU

Your trusted overseas consultant for Australian Immigration and Visa Service. With over 25 years of professional advice and expertise, Baasu have successfully assisted over 12,000 happy clients in their immigration journey to Australia.

Sunder Gurusamy

e: Sunder@baasu.com

M: 0442 374 5451 www.baasu.com

COMPLETE BEVERAGE SERVICES

Complete Beverage Services (CBS) is Australia’s leading provider of on-tap beverage dispensing solutions, trusted by pubs, bars, clubs, restaurants and accommodation venues nationwide.

From beer and wine to cocktails, slushies and nitro coffee, CBS partners with major alcohol brands and hospitality operators to deliver innovative equipment, seamless installations and reliable service support.

Their tailored solutions help venues boost profits, cut queues, reduce staff workload and deliver a consistently great customer experience.

Craig Fuller

E: craig.fuller@combevsev.com.au

M: 0414 424 822

www.combevsev.com.au

INTERNATIONAL HOTEL SERVICES (IHS)

International Hotel Services (IHS), a division of Bayton Group, is a specialist provider of high-quality housekeeping and support services for luxury hotels and resorts across Australia.

With over 25 years of experience and a national footprint, we are powered by people, enabled by technology, and committed to excellence.

IHS is built on strong values of care, collaboration, and guest-centric focus, delivering exceptional guest experiences through highly trained and supported teams.

Katrina Krajsic

E: kkrajsic@ihservices.com.au

M: 0430 183 550 www.ihservices.com.au

AHA (Vic) Partner Directory

ACCOUNTING AND BUSINESS ADVISORY SERVICES

Charman Partners www.charmanpartners.com.au

David Gow

david@charmanpartners.com.au 03 9878 8200

SW Accountants & Advisors www.sw-au.com

Tim Stillwell

tstillwell@sw-au.com 03 8635 1861 Worrells worrells.net.au

Jordan McPhan

jordan.mcphan@worrells.net.au 0413 175 094

BEVERAGE SUPPLIERS

Australian Liquor Marketers (ALM) www.almliquor.com.au

Jeremy Goodale

jeremy.goodale@almliquor.com.au 0417 839 135

Campari Group www.camparigroup.com/en

Mick Allen

mick.allen@campari.com 0437 257 455

AUDIO, LIGHTING & STAGING

Jands www.jands.com.au

Ilias Sintrikos isintrikos@jands.com.au 0408 506 620

ATM AND EFTPOS CASH OUT SUPPLIERS

Banktech Group www.banktech.com.au

Michael Queale

michaelq@banktech.com.au 0408 462 321

NEXT Payments www.nextpayments.com.au

John Bakker

jbakker@nextpayments.com.au 0418 500 868

BANKING SERVICES

Commonwealth Bank www.commbank.com.au

Adam Loveridge adam.loveridge@cba.com.au 0466 618 672

Carlton & United Breweries www.cub.com.au

John Kelly

john.kelly@asahibeverages.com 0427 818 584

Coca-Cola Europacific Partners www.ccamatil.com

Paul Champion 0457 818 811

paul.champion@ccamatil.com

Complete Beverage Services www.combevsev.com.au

Craig Fuller craig.fuller@combevsev.com.au 0414 424 822 Coopers www.coopers.com.au

Alison Barry alison.barry@coopers.com.au 0413 358 410

Diageo Australia www.diageo.com

Kyle Petrie kyle.petrie@diageo.com 0434 806 117

Fever Tree www.fever-tree.com

Victoria Bonnici victoria.bonnici@fever-tree.com 0432 269 265

Four Pillars Gin www.lionco.com

Matt Windsor

matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

Lion www.lionco.com

Matt Windsor matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

AHA (Vic) Partner Directory

BEVERAGE SUPPLIERS

Purezza Dane Conboy www.purezza.com.au dane.conboy@purezza.com.au

Sazerac Will Goodyear will.goodyear@sazerac.com sazerac.com.au 0411 205 168

Suntory www.suntoryoceania.com

Marcus Welch marcus.welch@suntory.com 0408 443 468

Treasury Wine Estates www.treasurywineestates.com

Neil Grant neil.grant@tweglobal.com 0412107 764

BOOKKEEPING

OnTap Hospitality www.on-tap.com.au

Freddie Deegan freddie@on-tap.com.au 03 8779 6505

BUILDING MATERIALS

Bunnings www.bunnings.com.au

Lana Kleesh lkleesh@bunnings.com.au 0439 846 847

CASH SOLUTIONS

Authentic Security www.authenticsecurity.com.au

Lucas Williams lwilliams@authenticsecurity.com.au 0499 996 010

CLEANING SERVICES

A Cleaner World www.thinkacw.com.au

Paul Eid paul.eid@teamacw.com.au 0416 187 847

KADD Facility Group www.kaddfacilitygroup.com.au

Nick Bailey nick.bailey@kaddfg.com.au 0488 008 648

COFFEE MACHINERY AND BEANS

La Marzocco au.lamarzocco.com

Barry Moore barry@lamarzocco.com 0447 971 031

DEFIBRILLATORS

AED Authority www.aedauthority.com.au Grant Thompson grant@aedauthority.com.au 1300 233 123

DIGITAL MARKETING

Impact Data www.impactdata.com.au

Sarah Franklyn sarah.franklyn@impactdata.com.au 03 9827 7790

EMPLOYMENT SUPPORT

Asuria www.asuria.com.au

Alexandra Iordanidis alexandra.iordanidis@asuria.com.au 0459 237 261

AHA (Vic) Partner Directory

ENERGY

Enercom Energy www.enercomenergysolutions.com.au

Alan Worman alan.worman@enercomenergy.com.au 0478 822 448

Trans Tasman Energy Group www.tteg.com.au

Craig Marschall cmarschall@tteg.com.au 1300 118 834

ENERGY – SOLAR

Solar Energy Enterprises www.solarenergyenterprises.com.au

Adam Dragic adam@solarenergyenterprises.com.au 0404 944 449

ENTERPRISE RESOURCE PLANNING

Oracle Netsuite www.netsuite.com.au

Tania Large tania.large@oracle.com 0422 276 658

EV CHARGING

Jolt Charge www.jolt.com.au/ Phil Mather phil.mather@joltcharge.com 0431 757 964

EVENT STAGING

Encore Event Technologies www.encore-anzpac.com

Dean Placek dean.placek@encore-anzpac.com 0400 105 125

FINANCIAL MANAGEMENT PLATFORMS

Wirely www.wirely.com.au

David Mai david.mai@wirely.com.au 0422 899 613

FINANCE SOLUTIONS

Berkley Capital Partners www.bcpartners.com.au

Wal Constable wal.constable@bcpartners.com.au 0422 009 639

FOOD SERVICE DISTRIBUTORS

Bega Foodservices www.bega.com.au

Darcy Shew darcy.shew@bega.com.au 0476 234 191

PFD Food Services www.pfdfoods.com.au

Gavin Keegan gkeegan@pfdfoods.com.au 0457184 505

Marathon Foods www.marathonfi.com

Gianni Curcio gianni.curcio@marathonfi.com 0452 413 153

FOOD SERVICE EQUIPMENT

Chef’s Hat www.chefshat.com.au

Rebecca Knott 0487 700 555 rebecca@chefshat.com.au

Comcater www.comcater.com.au

Matthew Crozier m.crozier@comcater.com.au 0475 777 006

Tomkin Australia www.tomkin.com.au

Lynne Warren lynne_warren@tomkin.com.au 0492 299 996

AHA (Vic) Partner Directory

GAMING

ebet

www.ebetsystems.com.au

Sarah Knight sarah.knight@ebetsystems.com.au 0459 133 561

Josh Foster josh.foster@ebetsystems.com.au 0436 800 210

GAS SUPPLIER (CYLINDER & BULK)

Supagas www.supagas.com.au

Leigh Street

LeighStreet@supagas.com.au 0410 533 941

GIFT CARDS

Keno www.keno.com.au

Luke Harrison luke.harrison@thelotterycorporation.com 0429 001 257

Tabcorp www.tabcorp.com.au

Tom Bartholomew tom.bartholomew@tabcorp.com.au 03 9868 24281 | 0436 612 292

GAMING MACHINE MANUFACTURERS

Aristocrat www.aristocrattechnologies.com

Matt Mccarroll

matt.mccarroll@aristocrat.com

03 9644 1000 I 0438 457 246

Konami www.konami.com/en

Matt Stuart stuart0307@konamigaming.com 0419 245 023

Light & Wonder www.lnw.com

Trent Wonnacott t.wonnacott@lnw.com 0408 997 131

ONYX Gaming www.onyxgaming.com.au

Paul Naylor pauln@onyxgaming.com.au 03 8671 1922 0419 352 295

GAMING SOLUTIONS

Everi

Craig Harley www.everi.com

craig.harley@everi.com 0409 039 461

The Card Network www.pubandbar.gift

Filomena Frisina filomena@tcnpayments.com 0415 649 369

HOSPITALITY CONSULTING

Jackie Booth Consulting www.jackieboothconsulting.com

Jackie Booth jackie@jackieboothconsulting.com 0400 576 787

Heyward Group www.heyward.group

Yona Heyward yona@heyward.group 0493 642 326

Thrive Hospitality www.thrivehospitality.com.au

Annette Veorhoff annette@thrivehospitality.com.au 0411 090 469

HOSPITALITY TECHNOLOGY

me&u www.meandu.com

Justin Clark justin@meandu.com 0497 484 417 Quantaco www.quantaco.co

Ryan Morris ryanm@quantaco.co 0466 352 958

AHA (Vic) Partner Directory

IMMIGRATION ADVICE & PROCESSING

BAASU www.baasu.com

Sunder Gurusamy sunder@baasu.com 0442 374 5451

Ferntree Migration www.ferntreemigration.com.au

Cathrine Burnett-Wake cbw@ferntreemigration.com.au

INSURANCE

Adroit Insurance and Risk www.adroit.com.au

Daniel Gilbert danielg@adroit.com.au 0467 690 450

INTERIOR DESIGN SOLUTIONS

Steph Briggs Design www.stephbriggs.com

Steph Briggs stephbriggsdesign@gmail.com 0405 844700

Ryun E Johnston Interior Designer www.ryunjohnston.com.au

Ryun Johnston 0417 262 553 hello@ryunjohnston.com.au

IT MANAGEMENT

DXC Claims Management Services www.dxc.com

Gerard Farfoud gfarfoud@dxc.com 0418 282 718

LIQUOR, GAMING & PLANNING LAWYERS

BSP Lawyers www.bsplawyers.com.au

Alison Elverd aelverd@bsplawyers.com.au

Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722

Ryan Commercial Lawyers

Paul Ryan pryan@ryanslaw.com.au 0418 393 535

Senet www.senetgroup.com

Alexandra Hoskins

alexandra@senetgroup.com 0423 726 904

LIQUOR BUYING GROUPS

Thirsty Camel www.thirstycamel.com.au

Adrian Moelands

adrianm@thirstycamel.com.au 0408 871 629

Liquor Marketing Group www.lmg.com.au

Campbell Spears cspeers@lmg.com.au 0460 921 122

LOYALTY REWARDS

pay.com.au www.pay.com.au

Nishane Karunaratne nkarunaratne@pay.com.au 0457 240 197

MEDIA

The Age www.theage.com.au

Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

MUSIC SOLUTIONS

Nightlife Music www.nightlife.com.au

Ben Batres benb@nightlife.com.au 0402 513 131

OIL MANAGEMENT SYSTEMS

Cookers Oil www.cookers.com.au

Robbie Coccaro rcoccaro@cookers.com.au 0447 474 425

AHA (Vic) Partner Directory

OUTSOURCED ACCOMMODATION SERVICE PROVIDER

ahs hospitality www.ahshospitality.com.au

Justin Jones

jjones@ahshospitality.com.au 0403 172 235

International Hotel Services www. ihservices.com.au

Katrina Krajsic kkrajsic@ihservices.com.au 0430 183 550

Overall Care Solutions www.overallcare.com.au

Emmanuel Markho emmanuel@overallcare.com.au 0423 308 522

PAY TV

Foxtel for Business www.foxtelbusiness.com.au

Iain Nelson Iain.Nelson@foxtel.com.au 0438 977 971

Stan Sport www.stan.com.au

Ben Kimber ben.kimber@stan.com.au 0416 208 417

PEST CONTROL MANAGEMENT

Red Earth Pest Management www. redearthpm.com.au

Pete Arthur pete@redearthpm.com.au 0419 612 860

PHONE CHARGING STATIONS

Fluro Group www.fluro.au

Aiden Chilcot aiden@flurogroup.au 0438 715 067

PRINT MANAGEMENT

Invicium www.invicium.com.au

Tim Campisi tim@invicium.com.au 0422 214 413

POINT OF SALE SYSTEMS

Bepoz Oolio www.bepoz.com.au

James Verlaque james.v@bepoz.com.au 0426 227 040

H & L Australia www.hlaustralia.com.au

Ben Williams

ben.williams@aspiresoftware.com 0421 748 010

REFRIGERATION

United Refrigeration www.unitedrefrig.com.au

Dean Ferraro dean@unitedrefrig.com.au 0448 994 446

RESERVATION SOFTWARE + AI TECH

Now Book It www.nowbookit.com

Louise Glover louise.glover@nowbookit.com 0404 104 833

SECURITY SOLUTION PROVIDERS

Hikvision www.hikvision.com/au-en

Jim Makaronis dimitrios.makaronis@hikvision.com 0408 132 072

SNACKFOOD SUPPLIER

The Smith’s Snackfood Company www.smiths.com.au

Wayne McConnell wayne.mcconnell@pepsico.com 0412 806 907

AHA (Vic) Partner Directory

SPORTS ENTERTAINMENT

Fanzo www.fanzo.com

Jonathan Richards jono@fanzo.com 0423 557 691

SUPERANNUATION

HOSTPLUS

www.hostplus.com.au

Michelle Harris mharris@hostplus.com.au 03 8636 7713 I 0448 528 647

TOBACCO SUPPLIER

British American Tobacco Australia www.bata.com.au

Nicholas Booth nicholas_booth@bat.com 0414 783 608

TRAINING

AVTES

www.avtes.com.au

Chris Fitzgibbon chris@avtes.com.au 0457 771 334

William Angliss Institute of TAFE www.angliss.edu.au

Pia Demsky pia.demsky@angliss.edu.au 0409 441 041

Oz Skills Career College www.ozskills.edu.au

Lynsey Gwozdz lynsey@ozskills.edu.au 0402 351 785

VALUERS AND PROPERTY BROKERS

Charter Keck Cramer www.charterkc.com.au

Tony Close tony.close@charterkc.com.au 1300 242 787 | 0407 510 025

CRE Brokers www.crebrokers.com

Phil Mammolito phil@crebrokers.com.au 0438 371 094

JLL Hotels & Hospitality www.jll.com.au/en/industries/hotels-and-hospitality Will Connolly will.connolly@jll.com 0432 116 287

HTL Capital www.htlproperty.com.au

Matthew Wright matthew.wright@htlcapital.com.au 0419 996 921

Xcllusive Business Sales www.xcllusive.com.au

Leisa Wheatland Leisa@xcllusive.com.au 0498 697 738

VISUAL ENTERTAINMENT SOLUTIONS

Big Screen Video www.bigscreenvideo.com.au

Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

WORKFORCE MANAGEMENT SOFTWARE

Tanda www.tanda.co

Nick Braban nick.braban@tanda.co 0402 846 900

TOP PERFORMER

AHA (VIC) principal partners

AHA (VIC) corporate partners