Hotel Today

HOTEL TODAY AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

INTRODUCING THE EXECUTIVE BOARD

DECEMBER 2018 | JANUARY 2019

2018 STATE AWARDS FOR EXCELLENCE WINNERS

FROM GEELONG TO PORTSEA AND EVERY PUB AND CLUB BETWEEN

NIKAIS AWARD WINNERS STEVE AND VIV PHELAN

CONTENTS Previous Edition

HOTEL TODAY AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

LOYALTY PAYS OFF New Park Hyatt Auckland General Manager

THANK YOU PETER AND JAN We reflect on 21 years of presidency

4

PRESIDENT’S MESSAGE

6

CHIEF EXECUTIVE OFFICER’S UPDATE

8-9

OUT & ABOUT

OCTOBER | NOVEMBER 2018

HOTELS & HASHTAGS September’s sell out event

12 - 13 16

AHA (VIC) FEATURE MEMBER

17

BIG SCREENS LIFTING SPACES AND INTRODUCING NEW CROWDS!

20 - 21

October | November 2018

On the cover: Nikakis Award Winners - Steve and Viv Phelan

Australian Hotels & Hospitality Association Inc.

PO Box 18067, 111 Bourke Street, Melbourne Victoria 8003 03 8631 7922 | ahavic.com.au Designer & Editor Ashleigh Brice 03 9654 7100 | a.brice@ahavic.com.au

SUMMER IS CALLING FOR SUNSETS AND SPRITZS

25

FREE TAFE COURSES TO FILL JOBS IN GROWTH INDUSTRIES

28 - 29

ROYAL MAIL HOTEL DUNKELD

32 - 39

2018 STATE AWARDS FOR EXCELLENCE WINNERS

40 - 41

NIKAKIS AWARD WINNERS

42 - 43

SHOWCASING OUR HOSPITALITY STARS

47 - 53

INTRODUCING THE EXECUTIVE BOARD

56 - 57

A HISTORY OF PUTTING CUSTOMERS FIRST SEES THE CLAYTON HOTEL THRIVING 25 YEARS ON

61

HOTELS BECOME KENO’S BIGGEST WINNERS

62

FROM GEELONG TO PORTSEA AND EVERY PUB AND CLUB BETWEEN

66

WORKPLACE RELATIONS UPDATE NEW PARTNER SPOTLIGHT

67

NEW HOTEL MEMBERS NEW COMMERCIAL PARTNERS

68 69 - 74

The feature material in this edition of Hotel Today was published by the Australian Hotels Association (Victoria). Care has been taken with the advertorial content of this issue; any enquiries regarding claims made should be directed to the companies concerned. The statements contained in this publication, while based on information believed to be accurate and reliable, are not guaranteed. No liability can be accepted for any error or omission.

TAA (VIC) MEMBERSHIP UPDATE

24

AHA (Vic) Level 1, 1 Little Collins Street, Melbourne Victoria 3000

AHA (VIC) MEMBERSHIP UPDATE

TRANSFERS OF LICENCE AHA (VIC) PARTNERS

PRESIDENT’S MESSAGE DAVID CANNY | PRESIDENT No doubt it seems a bit strange to see a new face beside this message. It certainly does to me.

We have had two outstanding celebrations at Crown Palladium over the past weeks – one to acknowledge the incredible contribution of Peter and Jan Burnett and the other the State Awards for Excellence where we acknowledged those who have inspired us and who have excelled in 2018.

At the October AGM the Council of Hotel Members elected an Executive to chart our course and to continue the great work of the Association.

We acknowledge the trust you have placed in us and we understand the responsibility we have to our staff, our customers and to our community.

I made a couple of points at the AGM which I would like to repeat.

Priorities in promoting and protecting member interests are: • We must encourage further investment into pubs and hotels, • We must ensure regulators are willing to consult a trusted leadership, • We must make certain our corporate partners have our confidence, • We must nurture 2nd, 3rd and 4th generation hoteliers, and • We must safeguard the corner and the country pub.

I want to lead an Exec and Council that is visionary, ensuring we always act ethically and with integrity. But above all I want to inspire you with confidence that we can do the job, with clarity in our direction; a preparedness to make the hard decisions, understanding that sometimes there are winners and losers but having your trust to take you along with us.

How dull would life be without a vibrant hospitality industry. You need a sense of belonging and togetherness to be truly happy – and pubs play their part. It is with enthusiasm and excitement that we talk about the hospitality offering in Victoria.

In this edition of Hotel Today there is a profile of each of the Executive team.

I encourage you to get to know them all and to inform and challenge us so that we are across all the issues you encounter every day in your pub or hotel.

There is a lot to be excited about and I promise the Executive, under the guidance of the council, will continue to promote and protect your interests and those of our staff, our partners and our customers.

I wish you great trading over the festive season and a wonderful summer.

Cheers,

David Canny President Australian Hotels Association (Victoria)

4 | HOTEL TODAY

DISCOVER NEW HOUSE OF TANQUERAY — EXTRAORDINARY SINCE 1830 —

CHIEF EXECUTIVE OFFICER’S UPDATE PADDY O’SULLIVAN | CEO | P.OSULLIVAN@AHAVIC.COM.AU AHA (Vic) is pleased the election outcome does not include a ‘hung’ Parliament.

Our priority was to avoid an outcome whereby the composition of the Victorian Parliament is compromised by a minority arrangement where an anti-industry group could hold a major party in Government to ransom.

We will continue to work with the major parties on the various issues to protect and promote the interests of our publicans, staff and customers.

The recently held 2018 annual Awards for Excellence set a new standard in event management for recognising the superior quality of Victorian pubs and hotels.

Over 1250 hoteliers, staff, suppliers and special guests celebrated the diversity and quality of hospitality offered by Victoria’s finest pubs and hotels.

AHA (Vic) would like to recognize David Attenborough and the Tabcorp team for their Marquee event sponsorship and ongoing commitment to the hotel industry.

AHA (Vic) would like to extend our congratulations to all finalists and winners and thank them for their significant contribution to building Victoria’s renowned reputation in hospitality excellence.

A major highlight was Steve and Viv Phelan from the Flowerdale Hotel receiving the Nikakis Benchmark Award for sustained excellence in the hotel industry.

The members, Council and Executive of AHA (Vic) are delighted to pay tribute to Steve and Viv upon receiving the Nikakis Award.

Other prestigious award is the Overall Hotel of the Year. Hophaus in Southbank won the Metropolitan award for Overall Hotel of the Year and Oscars in Ballarat took out the Country award for Overall Hotel of the Year.

Well done to all the award winners.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Victoria)

6 | HOTEL TODAY

Are you a regional employer?

Apprentice Wage Subsidy Trial Available January 1, 2019

www.avtes.com.au

The Australian Apprentice Wage Subsidy provides financial support to employers in regional and rural areas to hire full-time apprentices in areas of skills needs - for hotels this means apprentice cooks.

The subsidy will provide support as follows; 75% of first year award wage 50% of second year award wage 25% of third year award wage

“It's hard to put into true dollar figures what the training has done for us, but when you have skilled, confident employees that can up sell and improve the overall customer experience it is priceless.”

DEAN NORMINGTON - BLACK RHINO GROUP

ONLY AVAILABLE TO FIRST 1,630 ENROLMENTS NATION WIDE REGISTER YOUR INTEREST NOW TO AVOID MISSING OUT EMAIL: chris@avtes.com.au or CALL 0457 771 334

OUT & ABOUT

PUBS, POTS & PROFITS OCTOBER | PAYNESVILLE HOTEL

Paddy O’Sullivan & Tim Bull MP

Brad Wood

Tony Vujic, Troy Patterson & Rachel Jones

8 | HOTEL TODAY

COUNCIL LUNCH NOVEMBER | IMPERIAL HOTEL, MELBOURNE

David Canny, Rachel Checinski & Paddy O’Sullivan

Paul Evans, Kerrie Brearley & Kathryn Zammit Jimmy Seeto, Antony Spielvogel & Mark Barson

Troy Patterson, Dan Cronin & Antony Spielvogel

Max Haas, Angelia Feildhouse & Robbie Beaton

HOTEL TODAY | 9

Family Fun zones for

HOTELS

for a free venue assessment CONTACT DAMIAN SLATER National Key Account Manager MOBILE: 0419 536 709 EMail: damianslater@rhinoplay.com.au

AHA (VIC) MEMBERSHIP UPDATE KIMBERLEY MALCOLM | SENIOR MANAGER - MEMBERSHIP & INDUSTRY ENGAGEMENT | K.MALCOLM@AHAVIC.COM.AU Bula! An update via Fiji.

Given I do go on a little about the incredible benefits from my membership with Business Chicks, I’m sure a lot of you know I have been fortunate enough to attend several conferences with this networking organisation. This year, the bar was raised as we jet setted across the Pacific Ocean to Fiji.

These conferences always provide me with time to reflect but also the space to be a little creative and think about the leader I am, the leader I want to be and most importantly how I can transfer those thoughts and new ideas into my role here at AHA (Vic). This year was no exception.

Shelly Horton

Layne Beachley (seven-time world surfing champion) headlined the weekend and the mindset she put us all in was palpable. One of the things that really struck me from Layne’s presentation is the pressure we all put on ourselves to say yes to everything! Are you doing that? I know I am. What does it achieve, saying yes to everything

12 | HOTEL TODAY

that comes across our desks, the invitations in the inbox, the helping everyone else out? More than likely, it leads to burn out and most often it leads to minimal time with the people you care about and little time doing the things you love doing. Saying no is hard. Layne left us with a cracker “If it’s not a hell yes, it’s a hell no!” Think about that cheeky phrase next time you get asked to do something or get invited somewhere.

The highlight of the two-day conference for me was hearing from Rearn Norman who is a Senior Psychologist at the Centre for Leadership Advantage.

Rearn Norman

Rearn asked an important question “How can you become influential?” Will you wield power and influence through your role, your title and through authority? These types of influencers use reward and punishment and whilst it’s good for compliance it really isn’t a sustainable way to lead. Does this sound familiar to you? I know I would prefer to go with option two and as explained by Rearn once you use your status to influence you really are a valuable asset to an organisation. How can you do this?

1. You’re a subject matter expert so share your expertise with your stakeholders, tell people what you know and contribute by sharing your stories, 2. Help others get stuff done! Simple. It’s all about believing in reciprocity; the expectation, knowledge or at least hope, that somewhere down the road you will be repaid for an action you were responsible for (Thanks Urban Dictionary!), 3. Show your charisma, be present, be engaging (turn that phone off when your meeting with your team!), and 4. Practice your mentoring and coaching skills.

Above all else, the key take away from Rearn was to build authentic relationships with all sorts of people. It’s not about only being seen with the movers and shakers, don’t forget about all the people you come across each day – are you being present with them?

By the time you’ll be receiving this edition of Hotel Today, the silly season will be in full swing. Thank you for another year of support along with your contribution to the industry we all love. I wish you and your team a wonderful festive season, I sure hope you get the chance to recharge a little and embrace 2019 with renewed passion.

Cheers,

Kimberley Malcolm, Senior Manager - Membership & Industry Engagement Australian Hotels Association (Victoria)

Photo Credit - http://www.jadewarne.com/

HOTEL TODAY | 13

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Call TDG today and we can begin planning your next holiday, no matter the budget!

WITH THE AVERAGE BET LIVE VALUE IN VIC HOTELS BEING ALMOST DOUBLE THE AVERAGE PRE-GAME BET, TAKE ADVANTAGE OF THE SUMMER OF SPORT AHEAD SPEAK WITH YOUR WAGERING SALES EXECUTIVE ABOUT HOW YOU CAN MAXIMISE BET LIVE IN YOUR VENUE TODAY

ALEXANDER BOURJAILI Member Services & Workplace Relations Coordinator a.bourjaili@ahavic.com.au

RAILWAY HOTEL, WANGARATTA A quiet corner in a leafy country town, maintaining some peace next to a potential railway line. Perfect spot to build a pub.

The foresight may have not been that 140 odd years later, Wangaratta would be a mini-metropolis, and the Railway Hotel a hospitality home away from the bright lights of the city centre.

Holding the tradition of the pub standing as the heart and centre of the community, is the highest priority for this family run business. Making slow, subtle changes to the interior and flow of the pub has enhanced the offer and opened the space to more diverse pub-going crowd.

Everyone is treated like family, though.

This is the perfect time to venture to the Railway Hotel in Wang for your first experience; summer sun beaming into the beer garden (which, without the intention in the design, is what all Fitzroy pubs want their beer gardens to feel like), with live music enhancing the vibe and top-notch classic pub hospitality. Bliss.

The Wangaratta hospitality scene is a somewhat reflective of that in Ballarat – with each pub pushing to raise their level of service, offer and overall impact on the community, Wangaratta is becoming a high quality tourism destination.

There is not much more to life than the feelings of human connection, whether it is through shared experience or shared emotion. When family’s take on the responsibility of operating their community’s meeting place, they also take on the responsibility of providing a space that welcomes those connections. That is where the Railway Hotel’s contrition is to the Wangaratta tourism scene.

The parma is great, too.

Considering the colourful history the pub holds, and how long it has stood as the Railway Hotel, it is worth your time to ask the publican about its past. History buffs will not be disappointed in the level of detail Greg can dive into about the pub’s previous custodians.

I urge all of the summer-time beanie wearing fixie owners to mark a weekend in your calendar before summer is over, where you fill your Prius with as many corporatecard holding mates and get to Wang for a real human experience. Visit all the Wangaratta has to offer, and have a meal, a few pots and a good yarn at the Railway.

16 | HOTEL TODAY

Big Screens lifting spaces and introducing new crowds!

“The big screen has introduced a different demographic while still allowing our punters to enjoy their space in the Sports Bar” Jeanette Piliciauskas | Group Marketing Manager | Gladstone Park Hotel “We wanted to give our patrons a great space to view major televised sporting events, with the option of being able to showcase more than one event at the same time. Big Screen Video were able to provide a high-quality screen, with split-screen capabilities that allowed us to do so. We envisioned an area that was both stylish and practical, giving our patrons a space that could be used to have a drink, socialise and watch sport.

From our first meeting with Big Screen Video, to the last day of installation, their knowledge and expertise was second to none. When we began initial discussions about the project, BSV were our go-to in terms of a big screen. We had various ideas for the

space and how best to service our patrons and BSV created the perfect solution. We needed the screen to fit in with the space and not look as though it was an addition or an after-thought; Big Screen Video achieved this with ease. The result is an LED screen that looks amazing!

We’ve had nothing but positive feedback from both our regular and new patrons. The big screen has introduced a different demographic while still allowing our regular punters to enjoy their space in the Sports Bar. The atmosphere has really been lifted and the space is being utilised even better than we could have imagined. Big thanks to the Big Screen team, we love it!”

TAA (VIC) MEMBERSHIP UPDATE DOUGAL HOLLIS | GENERAL MANAGER | D.HOLLIS@TAAVIC.COM.AU Report findings consistent with TAA (Vic) position on short stay accommodation The Australian Housing and Urban Research Institute (AHURI) have recently released a peer-reviewed whitepaper entitled Technological disruption in private housing markets: the case of Airbnb, following a survey of 491 current and potential Airbnb hosts, with listings in Sydney and Melbourne.

Perhaps unsurprisingly, Melbourne short term lets (STL), which now total 18,838 and account for between 8.6 and 15.3 per cent of rental housing stock, are concentrated around the areas of the Melbourne CBD, Docklands, Southbank, Fitzroy and St Kilda. Significant growth in the number of STLs in the past three years is reflected in the following table: Date

Number

Growth

August 2015

Circa 4,900

n/a

February 2018

18,838

284.45%

Source: AirDNA and Victoria Residential Tenancies Bond Authority data

Of the 18,838 STLs, 10,528 (56 per cent) are said to share the home in which they live, while 8,310 (44 per cent) offer unhosted accommodation: Type of let

Total

Proportion

Commercial let

8,310

44%

Home sharing

10,528

56%

Total

18,838

100%

Source: AirDNA

*Home sharing represents a significant proportion of STL, “but is noticeably lower than the 81 per cent of hosts worldwide that Airbnb claims share their primary residence.”

Also, 9,093 STLs are operated by hosts with multiple listings, representing 48 per cent of all Melbourne STLs. Multiple listings

Total

Proportion

No

9,745

52%

Yes

9,093

48%

Total

18,838

100%

Source: AirDNA

20 | HOTEL TODAY

Key findings • The rise of STL “influences how we think and deal with property.” ◦◦ Property investors have definite interest in this property class, “as they look for other ways to get a good rental yield.” ◦◦ As such, “a number of hosts are actively looking to expand their Airbnb property portfolios” and are “factoring in hosting as part of their thinking about future property choices.” ◦◦ “Investors will (now) pay a 2-3 per cent premium for properties with a rental record that shows a higher yielding Airbnb income stream.”

• Over 80 per cent of survey respondents “identified financial motivations as their primary reason for listing (or considering listing) on Airbnb. ◦◦ Findings, reflecting hosts’ motivations for listing raise questions over Airbnb’s claims they do so to cover their own housing costs. While some do so, hosting enables others to “monetise their housing assets to provide greater discretionary income.”

• STL provides “more flexible options for monetising housing assets” and “have attracted new participants to the practice of providing commercial accommodation” • “Platforms like Airbnb facilitate rental of entire units as a commercial enterprise,” providing investors with an alternative source of income to long term rental, where many properties advertised are available for STR as “permanent tourist accommodation.” ◦◦ This results in disproportionate benefits to more privileged members of society, given they must have access to a valuable housing asset, before they are able to monetise it. ◦◦ Thus, “Airbnb hosting is limited to participants with sufficient capital to overcome the high barriers to market entry (either as an owner, or renter).

• Airbnb instead contends that income from Airbnb rentals “helps middle class families afford their homes.” ◦◦ However, this report cites that limited information is available to reveal how Airbnb compiled research to make these claims and notes that a lack of independent research is available to corroborate them.

• For renters seeking long term rental of an entire property the rise in popularity of STL could exacerbate the unaffordability of rental markets in Sydney and Melbourne ◦◦ Conversely, STL can and does provide more flexible housing options for short term visa workers, so may free up property that is better suited to LTR. ◦◦ “However the rise of STL has also opened up competition from tourists for the use of residential properties in these areas.” ◦◦ “At a localised level, Airbnb appears to offer the potential to substantially impact the supply of rental housing available,” “having facilitated a drop in the supply of rental housing.”

Regulatory approaches The report reviews the regulatory approach to STL adopted by 11 cities across the world and notes three broad approaches to regulating STL: Approach

Description

Permissive approach

STL is allowed without granting prior permission, or need for notification

Notificatory approach

Where STL is “mostly allowed, provided the host first notifies an authority” (the authority doesn’t make a specific decision)

Restrictive approach

“Where STL is mostly banned, or only allowed where an authority gives specific permission”

It reflects that the current regulatory approaches to STL in New South Wales and Victoria are very permissive, with legislation in Victoria “focused solely on addressing amenity concerns” and uncertainty surrounding whether “more comprehensive regulation of the kind being adopted in NSW is likely to gain government support in Victoria.” It also states that, “the proposed 180 day listing limit (for STL) of entire properties is very generous, while noting the Victorian regulatory response does “not address the extent of use, hence the housing affordability impact of STL.” It suggests both approaches could be strengthened, as follows: • “The inclusion of a registration system to STL listings, to facilitate enforcement.

• The integration of measures to limit commercial-style STL within a broad-ranging integrated housing policy, which reflects the changing nature of housing markets and the complex drivers behind these shifts.

• The development of an ongoing research agenda into STL across our cities and regional areas and its impact on housing and urban planning outcomes, supported by access to up-to-date data.

• Additional localised strategies to limit STL and ensure adequate affordable rental supply in areas of intense STL use.”

The report contends: • Revisions to existing zoning and residential development controls can help to minimise negative impacts of STL. • Effective regulation requires solving the challenges of enforcement, noting “the unavailability of accurate (supply side) data is also a significant impediment to effective regulation of STL. ◦◦ Policy makers need detailed and up-to-date data and analysis to deal effectively with this (rapidly) changing market.”

• There is a clear need for independent, detailed empirical work to assess the impact of STL on different groups of urban residents, in order to inform regulatory responses.”

• Literature “attempting to make sense of its impact has broadly been hampered by limited data, in part driven by the reluctance of Airbnb to make their databases available.”

• Regulation “of STL to limit the number of nights a host can list their property is likely to be of benefit to prospective tenants seeking LTR, by driving some financially motivated hosts to return their property to the LTR market.”

• Notificatory approaches to regulation “are better adapted that others” to address “the novel aspects of STL in the Airbnb era,” are “becoming more common internationally” also noting that registration “would produce more equitable and efficient outcomes.” ◦◦ For example, “host identification numbers could be used to check compliance with conditions, such as limits on days let and restrictions on multiple properties.”

So what?

Although focusing primarily on the impact the rise of STL has had on Melbourne and Sydney’s private housing market, hoteliers will note that many of the observations and recommendations made in the AHURI report support contentions TAA (Vic) has made, both during the Parliamentary Inquiry into the Owners Corporation Amendment (Short Stay Accommodation) Bill 2016 and through subsequent advocacy efforts with the Victorian Government.

Appreciating Victoria’s current ‘caretaker government’ status in the lead up to the State Election, TAA (Vic) will reference report findings in follow up advocacy efforts with relevant ministers and ministerial staff post-Election.

HOTEL TODAY | 21

BOOSTING WEB-SALES & MARKETING WITH

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In a traditional sales model, you’d need to look for thirdparty partners to assist with implementing new sales channels such as website or loyalty app products, increasing the amount of technology systems to be maintained and monitored.

Start selling out events and boost your gift certificate sales through your website or social media 24/7. Everything from design, number of tickets or vouchers to be sold, pricing and payments is all managed and fully integrated with Bepoz Point of Sale. Electronic and paper ticketing or certificate redemption options means all your customers wishes are covered.

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The whole suite customised, branded and managed via one centralised dashboard fully supported by Bepos POS.

Create new opportunities to increase business and satisfy customers. The promotional voucher or membership registration portals will open more channels, enticing new customers to engage with the venue. Schedule promotional rotations for a 20% meal discount voucher or a $15 Parma and Pot. If a customer is encouraged to download a promotional voucher why wouldn’t they also sign up to your membership program at the same time?

Choose what’s right for your venue - selling tickets, personalised e-gift certificates, enticing new customers, boosting membership numbers or perhaps the entire suite of customer engagement add-ons appeals.

Visit https://www.vectron.com.au/pos-website-marketing-tools/ for more information or call 1300 832 876 for a full featured demo on all our customer engagement products or Point of Sale.

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sales@vectron.com.au

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SUMMER IS CALLING FOR SUNSETS AND SPRITZS Introducing Yellowglen’s brand new sparkling fruit infusions for summer Yellowglen, Australia’s most popular sparkling is proud to debut the Sunset Spritz range - Australia’s refreshing new take on a bubbly favourite.

The perfect summer beverage to enjoy with friends, Yellowglen Sunset Spritz includes two fresh offerings, both featuring delicate fruit infusions with a gentle spritz, adding that extra sparkle to any occasion.

The Sunset Spritz Spritzed Rosé infused with wild berries, is a refreshing choice, combining the soft flavours of raspberry, cherry and strawberry, with hints of spice to ensure a crisp finish.

The Sunset Spritz Chardonnay Pinot Noir and Prosecco infused with elderflower and lime, is the perfect harmony of exotic, floral characteristics reminiscent of jasmine to ensure a bright, zesty finish to your summer sip.

“Yellowglen’s Sunset Spritz range is an exciting new offering in the Australian market,” says Clive Coleman, Yellowglen’s Regional Director. “Lighter in alcohol, this refreshing sparkling does not compromise on taste. Sophisticated, stylish and approachable, both infusions capture the essence of summer and celebration.”

Yellowglen Sunset Spritz’s official release was celebrated last night at Melbourne’s iconic West Beach Bathers Pavilion. Guests included Yellowglen’s Lifestyle Director Emma Hawkins, Rozalia Russian, Brooke Meredith, Charlotte Ennels and Brooke McAuley.

“We’re thrilled to be launching Yellowglen’s brand new Sunset Spritz ahead of summer, where consumers can enjoy a refreshing glass and a good time amongst friends,” concluded Coleman.

Yellowglen Sunset Spritz is available in the following varietals: • Yellowglen Sunset Spritz Spritzed Rosé infused with wild berries, RRP $14.99 (750ml) • Yellowglen Sunset Spritz Chardonnay Pinot Noir and Prosecco infused with elderflower and lime, RRP $14.99 (750ml) Yellowglen’s Sunset Spritz range is available now from leading retailers nationwide. @Yellowglen / #YGSunsetSpritz / #Yellowglen

FREE TAFE COURSES TO FILL JOBS IN GROWTH INDUSTRIES

William Angliss Institute will help to train and educate a skilled workforce to underpin the growing experience industries, through the Victorian Government’s Free TAFE for Priority Courses initiative.

The experience industries are some of the fastest growing in the world as consumer spending moves from gathering possessions to having life experiences.

People born between 1980 and 2000 increasingly favour experiences over possessions, according to data from KPMG, PwC, Bank of America and Macquarie and this is driving a booming economy with an estimated 123,000 more workers needed in the tourism and hospitality industries by 2020.

This has created a new and growing demand for industry professionals who have the energy and ideas to fill the gap with new services and experiences for local and international markets.

Every year, our expert trainers deliver training to thousands of local corporate employees across hospitality, food service, and retailing and tourism businesses, in addition to more than 5000 students at our Melbourne campus in the CBD. Through Free TAFE, the Victorian Government will cover tuition fees for 20 priority TAFE courses and 18 preapprenticeship courses from 1 January 2019 for eligible students.

Free courses available at William Angliss Institute include: • • • • •

Certificate III in Tourism Certificate II in Baking.

Certificate III in Hospitality Certificate III in Commercial Cookery Certificate II in Meat Processing (Food Services)

For more information visit www.angliss.edu.au/freetafe.

SUMMER SHORT COURSES A BREEZE William Angliss Institute continues its short course offering over summer with gelato, coffee and compliance courses.

Together with Majors Group Australasia and Carpigiani Gelato (CGU), the Institute has collaborated to offer CGU gelato-making courses in Australia and New Zealand.

This is the first of its kind in the southern hemisphere and is the same course being offered at CGU headquarters in Bologna, Italy.

The Gelato Course Level 1, which runs at the end of January, is designed for aspiring gelato entrepreneurs who require an understanding of the world of gelato through training and practical experience. This course is also ideal for current industry professionals who need to upskill and expand their gelato making knowledge and skills and for new entrants into the gelato industry.

Over summer is a great time to brush up on food safety, food handling and RSA courses.

For more information visit angliss.edu.au.

Continually licensed since the 1850’s, Royal Mail Hotel has a long history of welcoming guests to the small town of Dunkeld (population 640) at the southern tip of the Grampians National Park in Victoria’s west.

Key features of the property include: deluxe accommodation, two restaurants (fine dining and casual dining), wine bar, courtyard, landscaped gardens full of native plants, billabong inspired swimming pool, business and leisure event facilities. A kitchen garden and nearby farm provide further facets to the business, including the base for conservation activities.

Wickens at Royal Mail Hotel

In 2016, a three year food and wine strategy was rolled out, with buy in from the board, management and the team. The focus was to position the Royal Mail as ‘more than a restaurant’ by offering more food and wine experiences, dialling up the accommodation offering and smarter recruiting. Tactics included installing a values lead management team, investing in infrastructure and a total rebrand to reflect the change.

The hotels new fine dining restaurant – Wickens at Royal Mail Hotel (seats 50) – opened in late 2017. The name is in honour of Executive Chef, Robin Wickens, who collaborated with architects, Byrne Architects to create the restaurant labelled the ‘handsomest in the country’ by The Age Good Food Guide.

Today, the evidence is showing the execution of this well planned strategy is working, with the following recent accolades: • 2018 Qantas Australian Tourism Awards – Gold - Tourism Restaurants • 2017 & 2018 RACV Victorian Tourism Awards – Gold - Deluxe Accommodation • 2018 Gourmet Traveller Wine – listing in Top 50 wine experiences world wide • 2019 The Age National Good Food Guide, Two Hats and Best Regional Wine List • 2018 TAA (Vic) Accommodation Awards for Excellence – Best Regional Restaurant

Set like a stage at one end of the restaurant, the open kitchen allows guests to watch the inner workings of the kitchen. Guests are invited to meet the chefs inside the kitchen during their dining experience.

Alternatively, guests who want to do one better, can book the Chef’s Table, located inside the kitchen.

Other measures ranging from profitability, website hits, social media engagement, staff retention and guest satisfaction have exceeded expectations.

The venue is located in a stand alone location, tucked away from the main complex. It is accessed via a stepped boardwalk through a flourishing native garden, to a dramatic sliding door, revealing the entrance lounge.

Guests can enjoy a pre-dinner cocktail before stepping into the main dining room showcasing two views – the people and the place.

There is no shying away from the Royal Mail Hotel’s sense of place when the Grampians peaks of Mount Sturgeon and Mount Abrupt are staring straight back at you from your table. To further commemorate Dunkeld, the Grampians and western Victoria, local building materials and elements were incorporated into the design.

The floor and wall tiles are made from sandstone quarried in Dunkeld, custom cut specifically for Wickens at the Royal Mail Hotel. Likewise, the dining tables are built from 50mm thick local sandstone and crafted by local stonemasons.

The ceiling and timber posts are a locally sourced Australian hardwood called Blackbutt, custom built by local artisans. Similarly, a cellar passageway includes custom built rounded wine shelves made from Blackbutt and hand crafted by local artisans.

Nods to the extensive Royal Mail Hotel European wine collection are seen through the German dining chairs designed by Walter Knoll and made in South Australia. As do the Lenticcia lights by Viabuzzuno imported from Italy and hand blown using Murano glass.

Spreading the word A multi-faceted campaign to launch the reimagined Royal Mail was developed. A series of videos designed for various platforms were produced, a high quality photo shoot was completed, a paid and organic social media schedule was posted, partnership and trade marketing initiatives were rolled out.

A public relations campaign, targeting key food and wine media, was also delivered. This resulted in coverage in the likes of The Australian, Australian Financial Review, Herald Sun, The Age, Good Weekend, MindFood, Qantas and Delicious.

Internationally, Chinese, German, Malaysian and British publications have visited, not to mention various influencers, bloggers, podcasters and online magazine contributors.

A highlight was when Executive Chef Robin Wickens and Head Chef Dave Sutherland appeared on Masterchef Australia in June this year. The episode involved two teams of two, flying by helicopter to the Royal Mail Hotel, visiting the two restaurants and learning two dishes per team by memory from Robin and Dave. The contestants then had to replicate the dishes with their teams back in the Masterchef kitchen for a room of 50 guests.

Masterchef Australia is televised in 180 countries around the world. It has placed the Royal Mail Hotel, Dunkeld and the Grampians on the televisions and devices of millions on people.

The rebrand

Parker Street Project The ability to offer a high quality, second dining option was key to encourage longer stays in the on-site accommodation.

Further, to build a loyal local market of returning guests, the concept of a new style of ever changing menu, cocktails, beers on tap and more was developed.

The space the fine dining restaurant vacated was converted into a casual, shared plate style of diner – Parker Street Project (seats 70). A refurb, including interior painting, new carpet, external signage, the addition of a section of high top table was completed within one week. All platewear, glasswear, cutlery, chairs, tables and kitchen equipment that had serviced the fine dining restaurant remained.

The front bar area remains and acts as a guest lounge area during the day and a wine bar later on.

Opening onto a large courtyard, with outdoor seating, grassy area and gardens, Parker Street Project has casual atmosphere and is the place to meet the locals. Live music on Sunday afternoons during warmer months activates the space during a previously quiet time.

Parker Street Project is open for breakfast, lunch and dinner, 7 days.

Drawing inspiration from the people, food, wine and place at the heart of the Royal Mail experience, these four threads formed the basis simple, elegant brandmark – evoking handwriting, the furrows of a garden, the rows of a vineyard and a postmark. Along with a custom logotype redrawn from a vintage stamp — a nod to the historical postal route that gave the hotel its name — the four lines form a visual that is confident, authentic and flexible.

As part of the project, the brand was extended to create an identity for Wickens, combining the ‘food’ furrow with head chef Robin Wickens’ signature.

With this storytelling approach, the new brand identity for the Royal Mail Hotel Dunkeld confidently communicates the rich history and values, while marking exciting things ahead.

The team Attracting and retaining great food and beverage, front of house and kitchen teams was critical to the successful delivery of the plan. It started by being clear of organisational values held. Respect, Pride, Teamwork and honesty underpin all recruitment, as well as an understanding of what the business is and what it is not.

www.royalmail.com.au FB: Royal Mail Hotel, Dunkeld IG: @royalmailhotel Find us also on LinkedIn, You Tube, Pinterest

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The Australian Hotels Association (Victoria) State Awards for Excellence; established in the late 1980s to recognise hotels and pubs in Victoria that demonstrate excellence across a range of categories.

On Tuesday 20th November, 1130 guests and professionals of the hotel industry filled The Palladium at Crown to celebrate 2018’s finest hotels and pubs in Victoria.

The Overall Hotel of the Year (Metropolitan) was awarded to Hophaus Bier Bar Grill, while Oscars Hotel and Café Bar in Ballarat was awarded Overall Hotel of the Year (Regional). Best Pub Restaurant (Metropolitan) was won

by Zagame’s Berwick, while Yea Peppercorn Hotel was awarded Best Pub Restaurant (Regional).

The hotly contested individual award category, Chef of the Year, was awarded to Chris Bonello from MPD Steak Kitchen, Zagame’s Berwick, whilst Francis Deegan from Cardinia Park Hotel was acknowledged as the Emerging Leader of the Year. This year, both Jasmin Fleming from Watergarden’s Hotel and Daniel Foley from Red Lion Hotel were recognised for their Excellence in Service.

In its third year, the popular People’s Choice Award was available to all 123 nominees. We received an astonishing 5540 votes via the text line, which is more than three times the amount of votes received last year. Only 28 votes separated first from second place. Congratulations to the Grand Hotel Warrandyte on being the winner of 2018 AHA (Vic) People’s Choice Award!

The evening’s coveted Nikakis Award, which was established in 1997 in memory of Nick Nikakis, “recognising an individual or organisation who by their sustained performance and commitment serve as an inspiration to all in the industry”, was awarded to Steve and Viv Phelan from the Flowerdale Hotel. Steve and Viv Phelan are the quintessential country publicans. For over 17 years these two people have faced responsibilities far beyond that of simply running a business together. Their pub is not only at the heart of their town but it was in fact the lifesaving soul of a small township.

During the tragedy of Black Saturday in 2009, Steve and Viv turned their bistro and front bar in to a triage for locals. Their first instinct when the fire was footsteps away from the pub door was to protect their neighbours, their customers, rather than self-preservation, this is far more than just being community minded. Post the tragedy, The Flowerdale Hotel won the award for Outstanding Community Service and Achievement at the Victorian State Awards for Excellence and then continued on to win the same award at the National Awards for Excellence the following year, the most community minded hotel in Australia.

Overall Performance

Overall Hotel of the Year - Metropolitan Hophaus Bier Bar Grill (Southbank)

Overall Hotel of the Year – Regional Oscars Hotel (Ballarat)

Individual Employee Awards

Chef of the Year Chris Bonello MPD Steak Kitchen, Zagame’s Hotel Berwick

Emerging Leader of the Year Francis Degan Cardinia Park Hotel (Beaconsfield)

Excellence in Service Daniel Foley Jasmine Flemming Red Lion Hotel (Ballarat) Watergardens Hotel (Taylors Lakes)

Dining Awards

Burger of the Year The Pumphouse Hotel (Fitzroy)

Best Family Dining Zagame’s Boronia Club Hotel

Best Casual Dining - Metropolitan Cardinia Park Hotel (Beaconsfield)

Best Casual Dining - Regional Oscars Hotel (Ballarat)

Best Pub Restaurant - Metropolitan MPD Steak Kitchen, Zagame’s Berwick

Best Pub Restaurant - Regional Yea Peppercorn Hotel

Best Pub Bar - Metropolitan Woolshed (Docklands)

Best Pub Bar - Regional Apollo Bay Hotel Great Ocean Road

Gaming & Wagering Awards

Best PubTAB - Metropolitan Watergardens Hotel (Taylors Lakes)

Best PubTAB - Regional Zagame’s Ballarat Hotel

Best Gaming Venue - with 50 machines or less Metropolitan The Dava Hotel (Mount Martha)

Best Gaming Venue - with 50 machines or less Regional Somerville Hotel

Best Gaming Venue - with 51 machines or more Metropolitan Bridge Inn Hotel (Mernda)

Best Gaming Venue - with 51 machines or more Regional Zagame’s Ballarat Hotel

Best Keno Venue - Metropolitan Welcome Stranger Hotel (Melbourne)

Best Keno Venue - Regional Windermere Hotel

General Awards

BRITISH AMERICAN TO BAC C O AU ST R A L I A

Best Outdoor Experience The Precinct Hotel (Richmond)

Best Function and Event Space Platform 28 Docklands

Best Rooftop Experience The Albion (South Melbourne)

Best Hotel - Pub Style Accommodation Glenferrie Hotel (Hawthorn)

ON-PREMISE

Best Innovative Retail Space Queenscliff Brewhouse Old England Hotel (Heidelberg)

Best Sports Bar - Metropolitan Taylors Lakes Hotel

Best Sports Bar - Regional The Grovedale Hotel

General Awards

Best Presented Beer Hophaus Bier Bar Grill (Southbank) Clifton Hill Brewpub

Best Hotel Accommodation Taylors Lakes Hotel

Best Specialty Bar Hophaus Bier Bar Grill (Southbank)

Best Environmental Initiative Lord of the Isles (Geelong)

Best Redeveloped Hotel - Food & Beverage Country Club Hotel (Yea)

Best Redeveloped Hotel - Gaming Richmond Social

General Awards

Outstanding Achievement in Training Zagame’s Reservoir

Best Hotel Group Operator Sand Hill Road

Performance Awards

People’s Choice Award Grand Hotel Warrandyte

Best Marketed Hotel Fargo and Co (Richmond)

Best Live Entertainment Venue Corner Hotel (Richmond)

Heart Of The Community Kelly’s Motor Club Hotel (Cranbourne)

2018 Nikakis Award Winners Steve and Viv Phelan The President, David Canny, the Board and the team here at AHA (Vic) had such pleasure in presenting the 2018 Nikakis Award to Steve and Viv Phelan from the Flowerdale Hotel at the State Awards for Excellence in November.

Steve and Viv Phelan are the quintessential country publicans. For over 17 years these two people have faced responsibilities far beyond that of simply running a business together.

They are true Mum and Dad operators and with the help of their two children, have been serving up cold beers and traditional pub fare for nearly two decades.

They have been active participants within the industry, often traveling hours, across the State, to join us at a Pubs Pots and Profits, both winning the perfect pour competition more than once. There have been few PPP Christmas parties where we haven’t seen their stoic, smiling, supportive faces. They give up their time to give back to the industry.

We often speak about pubs being at the hub of the community, of being the centre of small regional hamlets, when maybe all other businesses have closed. Pubs are more than buildings, they are full of stories and yarns that make up the fabric of our society.

Publicans are custodians of these anecdotes, perhaps even history.

As we all know, pubs give back so much. It goes beyond simply opening the doors and being a friendly face or a listening ear. Without lively communities surrounding us, the pub may cease to exist. These publicans have ensured the success of their township by supporting a range of local organisations including their tennis club, pool teams, cricket club, the Australia Day Community Celebrations, Parma for a Farmer and fittingly, the CFA. Steve and Viv embody community. Their pub is not only at the heart of their town but it was in fact the lifesaving soul of a small township.

When publicans turn their bistro and front bar in to a triage for locals during an emergency of epic proportions, we are talking a whole new level of hospitality. When fire is genuinely footsteps away and your first instinct is to protect your neighbours, your customers, rather than self-preservation, this is far more than just being community minded. The commitment, the inner strength to join forces with those who stayed behind and fought, is beyond adjectives. Hoses, mops and buckets were used to save the pub and those seeking refuge inside it.

The following morning, the hospitality that runs through the blood of Steve and Viv, shone through again, as a portable BBQ was set up for breakfast out the front of the remarkably, still standing pub.

It should therefore be no surprise to you, that post the tragedy of Black Saturday in 2009, The Flowerdale Hotel won the Victorian State Awards for Excellence for Outstanding Community Service and Achievement. The hotel continued on to win the same award in the National Awards for Excellence the following year, the most community minded hotel in Australia.

Congratulations to you Steve and Viv!

Showcasing our hospitality stars Emerging Leader of the Year Learning, leadership and innovation are traits all the finalists showcased in this category. All finalists were happy to take any opportunity that may come their way, thriving on the customer experience and maintaining a level of professionalism. The basic skills of listening and meeting customer expectations whilst entertaining were a common focus for the finalists. Our winner, Francis Deegan demonstrated a genuine willingness to grow with the business, whilst consolidating his own personal development.

Francis Deegan - Cardinia Park Hotel Francis demonstrates a great work life balance, and is a developed and mature leader within the family business. He is confident, relaxed and has a great understanding of customer service.

Francis has a sound knowledge of the “hosting” environment and demonstrates he can take this to another level; leading by example and providing support and delegation along the way. He is articulate and is eager to ensure he and his staff always listen to the customer. His work in the community is fantastic, and he is always finding ways to get to know the customer - whether through social media, or walking the floor to talk and listen.

Chef of the Year All chef finalists were extremely professional and confident in their skills and knowledge. All were proud of their achievements and the value of the dining experience. With such an advanced international standard of candidates, this category was very competitive and it was a challenge to judge an overall winner.

Each finalist showed a strong commitment to local produce and resilience. There was a definite commitment to the customer and a genuine drive to satisfy the ever-growing diversity of the palate.

“The restaurant experience in a pub setting” was a common theme experienced by the judges.

The calibre of the finalists was outstanding and it was easy to see, and feel, the enthusiasm for the food industry. To be able to maintain a work life balance whilst producing a passion and love for the industry is what it is all about. Well done to all finalists!

Chris Bonello – Zagame Corporation Chris demonstrated an excellent rapport with his staff and his customers. His attention to detail is shown in his love for the job and the food industry overall. Chris demonstrates a vast international and local knowledge, taking on all experiences and loving his work along the way. He challenges his team with eagerness. Chris is conscious of the demand of dietary needs of the customer culminating in designing/creating the first certified menu in Australia by the Vegan Community. Health and wellbeing are at the forefront of Chris’s leadership. He gives back to the community, looks after his staff and has a good work life balance.

Chris is often heard saying “It’s all about the team” or “I’m so proud to lead such a fantastic team”. He is a big advocate for quality control and his commitment to doing this across all Zagame’s pubs is impressive!

Excellence in Service Excellence in Service was an exciting category to judge. The commitment and hard work of all finalists in this category was demonstrated at every level of the customer experience. The judges experienced the overall desire and passion of quality service and the importance of “personalising service”. Impressive was the depth of knowledge required to be a successful professional in such a large and rapidly changing industry. There was also a genuine drive to transform a “new” customer into a “regular” customer. Both Jasmine and Daniel extend their commitment to the industry by engaging and collaborating with the community.

Jasmine Fleming – Watergardens Hotel, Taylors Lakes Jasmine is well polished and is an excellent example of what a professional hospitality worker should be - well groomed, warm and a welcoming attitude. She is wellspoken and articulate, always showing a high care factor for her staff and customers alike. She has a love affair with people, she gives her best every time and enjoys a customer’s smile! Jasmine demonstrates leadership and management skills by initiating standard operating procedures and functions manuals. Jasmine takes pride in any opportunity to learn. She is a very busy person, not only at work but personally. She volunteers at a local school, as well as organising charity fundraisers and fulfils a work life balance. Jasmine shows a true love of people!

Daniel Foley – Red Lion Hotel, Ballarat Daniel looks after and cares for his staff and they work hard for him. He shows an excellent, enthusiastic attitude. He has a clear understanding of what customer service really is. Daniel has a sincere love for the Red Lion Hotel and enjoys knowing the customers by their first name. Daniel responds well and timely to customer needs and is an avid believer in being hands on to see and experience the action, to be a part of everything.

He instils in his staff the importance of taking initiative, reading the customer and having a family orientated culture. Daniel demonstrates expertise with change management, inductions and orientation programs to embrace a sound culture and lives by the mantra of “Look after and care for each other...and have fun!”

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THE CIRCUS COMES TO TOWN EXPERT STYLING

BY ENCORE EVENT TECHNOLOGIES Consult Australia held their annual Awards for Excellence at the Park Hyatt Melbourne on Wednesday 10 October 2018. The gala dinner was a spectacular experience for the 250 guests in attendance.

Guests were invited to a night at the circus where they were transported back in time to the late 1800’s to relive the Circus in its prime.

Greeting guests on arrival was a butterfly parted red and white striped drape to simulate the opening of a circus tent welcoming guests to the wonders within.

To deliver the feeling of being “under the big top” a series of chiffon drapes in red and white, gathered in the centre of the ceiling, fanned their way across

the ceiling to create a canopy over attendees heads. The drapery and ceiling was then lit in reds, whites and ambers to create additional mood and excitement.

Beautiful red and white velvet drape were placed at the back of the stage to create a visual focal point and simulate the walls of the tent.

The theme continued with centrepieces consisting of a popcorn bucket base with a string of fairy lights emerging from the top to meet a large red or white helium balloon. The centrepieces were individually lit from the ceiling to add additional colour.

To complete the circus look, moving lights were hung from the ceiling to search across the crowd to simulate the “Roll up, Roll up” introduction of the

Circus Ringmaster. These moving lights were also used to create a dramatic spotlight on the master of ceremonies for his opening performance as the Circus Ringmaster.

The event was truly a carnival for the senses creating an unforgettable experience for all.

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Introducing the

AHA (Vic) Executive Board

David Canny President

Mark Robertson Metropolitan Vice President

Red Lion Hotel, Ballarat Montague Hotel, South Melbourne

Hotel Leisure Management

I’m a second-generation hotelier and with my wife Dani we have been at the Red Lion for over 23 years. We also operated the Daylesford Royal from 2005 -2015 and more recently purchased the Montague Hotel in South Melbourne with our nephew and niece, Patrick and Eloise Glenane.

AHA (Vic) is in great shape so we don’t have to change the world but I am excited to be working with this new Executive team who represent such a diverse group of hotels.

The best advice I ever received “never under-estimate the value of networking” On the Pubs Pots and Profits tours we get to drop in some magnificent country pubs, far too many to mention. This time of year, I start to look forward to the Lorne Hotel Beer Garden, I like to hide at the Sherlock Holmes, I love the tank beer at Garden State and there is something really special about the Emerald in South Melbourne.

The list could go on!

What three words would you use to describe yourself?

Three words I hope describe me are committed, motivated and optimistic, but three that probably best describe me are “I Love Pubs”

48 | HOTEL TODAY

We purchased four pubs back in the 80’s as investments and when interest rates went into the 20 percent plus range during Paul Keating’s “recession we had to have” the tenants encountered some difficulties and we found ourselves in the business of owning and operating hotels.

I’ve been on the Board for a number of years. I bring a broad range of business and operating skills coupled with decades of experience and contacts.

The best piece of advice I’ve had is “Only believe the date and price when reading a newspaper and even less from social media” The Great Britain in Church St Richmond was a great place to catch up with our sons The Australian Venue Co is currently rebuilding the pub so we’re looking forward to its re-opening in December.

What three words would you use to describe yourself?

Innovative, trustworthy and generous.

Andrew Clark Country Vice President

Paul Stocks Honorary Treasurer

Cremorne Hotel, Geelong Cumberland Hotel, Castlemaine Wharf Shed, Geelong

Kelly’s Motor Club Hotel, Cranbourne

I grew up in Swan Hill so have always regarded country pubs as central to communities and this has driven my passion for regional hotels. My first venture into the hotel industry was in 1999 when I purchased the Royal Hotel in Daylesford (Gaming, TAB, Accommodation, F&B). The opportunity then came up to secure the leasehold, and later the freehold, of the Cumberland Hotel in Castlemaine (Gaming, TAB, F&B) which we have now owned for over 15 years. I expanded the portfolio through the acquisition of the freehold and leasehold of the Lorne Coachman Inn Motel, the Commercial Hotel in Swan Hill (Gaming, TAB and F&B) and the Valley Inn Hotel in Geelong (TAB, F&B).

Most recently we’ve focussed on growing our footprint across the Geelong region with the Cremorne Hotel Geelong in 2016 (TAB, F&B) and the Wharf Shed Geelong Waterfront (F&B) earlier this year.

I’m looking forward to sharing my broad business experience across retailing, wholesaling, importing, the travel industry and, of course, hotels. I was also a Bail Justice for over 25 years where I needed to quickly analyse situations and facts to make important decisions under pressure.

We’re 4th generation publicans, so I was working (or forced to!) at the pub from my early teens. I also did a couple of summers at The Aireys Inlet Hotel and a couple of years at the former Armadale Hotel while at university.

I did three years at State Bank Victoria before returning to Kelly’s.

I hope to bring my experiences (good and bad!) from the perspective of an independent pub in a very fast-growing area of the south east of Melbourne. I also hope to help out the association in whatever way possible. The industry has been good to me, so it’s important to give back.

The best piece of advice was from my father: “Always greet and acknowledge your customers, no matter how busy you are”. It seems so blindingly obvious, but it always holds true, from 5 star to dive bar.

Your favourite pub?

Too many to nail down, but a beer garden with a view or a country pub.

What three words would you use to describe yourself?

Agreeable, sociable, stubborn (so I’m told!)

I love the Four Posts Hotel in Jarklin - a small country pub in the middle of the farming community between Serpentine and Swan Hill.

What’s the best piece of advice you have ever received?

“Never forget where you came from” What three words would you use to describe yourself?

Sense of humour

HOTEL TODAY | 49

David Curry Honorary Secretary

Rachel Checinski Executive Member

ALH Group

Australian Venue Co.

My career started out in management at Australian retailing icon Myer Grace Bros. In the late 80’s I worked in a variety of English pubs (Chef and Brewer chain) and when I returned to Australia I ran and lived above the Cricket Club Hotel in South Melbourne. I then joined publicly listed Tabcorp, one of two companies that held exclusive licenses to provide electronic gaming machines to retail venues in Victoria at the time. I was initially involved running the sports betting and wagering customer service call centre, and then moved to gaming, managing the provision of gaming machines to hotel and club venues.

In 2003 I joined the Mathieson Group (now ALH Group) where I am the Head of Regulatory and Corporate Affairs.

Previously at ALH I held a number of positions including General Manager Operations for Victoria, South Australia, Tasmania and Western Australia, General Manager Operations for Queensland and New South Wales, and National Gaming Manager.

I have been in the hotel industry since 1999, beginning with Lion when they made a move into hotels in the Victorian Market. It has been a journey since then, working in the exec team with Open Door Pub Co for many years, and now with Australian Venue Co (AVC), following their acquisition of Open Door in 2015. I am thrilled to have equity in and be part of a fast moving, forward thinking company. As AVC has a national footprint, it is in our interest to preserve the industry not only in Victoria but Australia wide. This is an important perspective as the States and Council’s consult and indirectly consolidate their regulations.

I am on the board of the National branch of the Australian Hotels Association, a director of the Australasian Gaming Council and a member of the Victorian Ministerial Advisory Council on Gambling.

It is not difficult to see the attraction of being part of an industry that provides for Australia’s great love of having a drink, a meal, and a bet with friends at their local pub.

I have three children who are of course all Richmond supporters and also follow the Boston Red Sox (NBL) and Wolverhampton Wanderers (EPL).

My favourite pubs are Young and Jackson (Vic) and Breakfast Creek Hotel (Qld).

What three words would you use to describe yourself?

Loyal. Diligent. Philosophical.

I have held various executive positions, including Company Secretary, giving me the experience required in a corporate entity. I have always had a key focus on regulatory compliance and therefore able to understand the impact of change on a broad level. As a large corporate, even the smallest change can affect us on a material scale. Most recently, I have been active in campaigning directly to the VCGLR regarding the proposed changes to the Late Night Licence conditions and also working with the National AHA to understand and discuss directly with One Music the impact of their proposed changes. In my current role as General Manager of Human Resources, I also have a very keen interest in IR issues. Being elected to represent our members on the Victorian AHA Board is a privilege - I aim to bring a balanced approach and a forward thinking attitude to the team to align best strategies for not only today, but also the future of the industry.

The best piece of advice I have ever received was “Dress for the job you want, not for the job you’ve got’” To me this is not about putting on the right clothes, but more about internalising goals, taking action and converting aspirations to reality.

My favourite pub outside our own is in my home town, the St Andrews Pub - a good old fashioned country pub where locals are still central to its success, and the pub is central to the town’s people.

What three words would you use to describe yourself?

Dedicated. Approachable. Understanding.

50 | HOTEL TODAY

Matthew Nikakis Executive Member

Peter Williams Executive Member

Rosstown Hotel, Carnegie Racecourse Hotel, East Malvern

San Remo Hotel

I started in the building industry and we were renovating three pubs back to back. After three years of renovating family owned hotels I developed a passion for hospitality and made the switch 17 years ago.

I have a passion for the industry and to see it continuing to evolve as the industry changes.

The best piece of advice I have ever received is “Don’t discount, give friendly quality service for a reasonable price.”

One of my favourite pubs to be in is my local, Hotel Brighton How would you use to describe yourself?

Honest and to the point.

Matt Mullins Executive Member Sand Hill Road Group We bought our first pub nearly 20 years ago. We renovated it ourselves, moved in and lived above it with 15 mates.

We’ve gone on to buy another 13 pubs since then. I love our industry. I love the role pubs have played throughout modern Australian history; the pub as the centre of a community; as the place you go to meet people, to celebrate, to commiserate; the pub as the one place you can always go for support and friendship.

I was born in to the hospitality industry and grew up living upstairs in my parent’s pub. My family has owned the San Remo Hotel for the past 77 years over three generations.

I started working in it picking up glasses from about the age of eight. As an adult, I worked as a registered property valuer for 13 years before buying the San Remo Hotel business from my parents 20 years ago. In 2010, my wife Colleen and I also bought the Korumburra Hotel with partners Troy and Julie and in 2013 we bought the Rubicon Hotel, Thornton with partners Darren, Shereen, Chris and Rob. Collectively, we still own and operate all three. I’m a Board Member for Thirsty Camel (United Inn Keeper Assoc. Ltd) and a Founding Life Member of Unified Buying Group. I have served as an AHA Councillor for the past 18 years and an Executive Member for the past four years.

I bring a regional and family pub perspective to the board.

I also bring a keen interest and knowledge of what impacts profitability (assisted by my number crunching valuer experience).

The best piece of advice I ever received was “The customer always comes first.” (Even when you have a hangover and are running on two hours sleep) Do I have a favourite pub? I love all pubs so long as the lines are clean and the beer is cold!

What three words would you use to describe yourself?

Logical, consistent and social.

I love the role the AHA plays in ensuring these uniquely Australian places can play the same role for my kids… and their kids.

When we took over the Espy last year the previous owners sat us down and said “Boys, congrats. You bought the Espy. But you’ll never own it. This place belongs to everyone.” Its good advice. I reckon it applies to every pub in the land. We’re lucky to be custodians of these magnificent places.

What three words describe you?

Hungry. Thirsty. Tired.

HOTEL TODAY | 51

Mark O’Reilly Executive Member

Ray Sharawara Executive Member

Platform 28, Docklands Glenferrie Hotel, Hawthorn Elephant & Wheelbarrow, Melbourne

Magpie and Stump Hotel, Wandong Old Town N Country, Wangaratta

I was born in Ireland and moved to Australia when I was 20. I grew up in the hospitality industry in Ireland. Four generations of O’Reilly’s have owned and ran pubs. In fact, my father still owns and runs a well-established venue in Ireland and is still very successful.

It’s safe to say hospitality runs in the blood.

I’ve been in the hospitality industry for 28+ years. My years of experience and extensive travel around the world, visiting multiple impressive venues allows me to capture global concepts, trends and promotions so we can re model them and put them to good use across our organization.

With my years of experience being an owner/operator, I see the good and the tough times in hospitality, being on the forefront of this enables me to think ahead for any future challenges we may need to handle and address it to the board.

I am very passionate and driven about the industry.

The best piece of advice I have ever received is “If you have good staff your business will run well, you need a good team behind you.”

I began my pub life in Ballarat at the North City Hotel in 1984.

In 1986 I purchased the Westmeadows Tavern and subsequently invested in the freeholds of the Commercial Hotel in Horsham and the Cremorne Hotel Geelong.

Between 1986 and 2005 I held the position of chairman of “Stop and Save Liquor” the marketing arm of the Gollars Wine and Spirit wholesalers.

After selling the above-mentioned properties I moved to Shepparton and purchased the Goulburn Valley Hotel. In 2011 I acquired the Magpie and Stump Hotel in Wandong and the following year the Old Town N Country Tavern in Wangaratta both of which I still operate today.

I hope to bring to the board my many years of, experience in running pubs, engaging with customers and community, engaging with policy makers, understanding complex licencing laws, awards and compliance issues.

What’s the best piece of advice you have ever received?

“Think big, have a plan, don’t listen to naysayers, work hard but smart and give back to your industry.”

One of my favourite pubs is the Cremorne Hotel Geelong

My Dad used to always say to me, “If the restrooms in a venue are clean, the beer lines will be clean and the kitchen will be clean!” This is something I have always remembered and I always look out for in my own venues and others.

What’s one of your favourite pubs to be in?

There are far too many to name as my favourite.

What three words would you use to describe yourself?

Passionate. Hardworking. Fair.

52 | HOTEL TODAY

What three words would you use to describe yourself?

Ambitious. Determined. Pragmatic

Tracy Atherton Executive Member (Accommodation Division)

Ben Sington Executive Member (Accommodation Division)

Jackelope Hotels

The Langham Hotel, Melbourne

After graduating from Hotel School in the UK in 1992, I joined Hyatt International where I cut my teeth at London’s Hyatt Carlton Tower Hotel. Staying within the Hyatt Hotels group, I transferred to Australia in 1996, spending three years at Park Hyatt Sydney, before moving south to join the pre-opening team at the celebrated Park Hyatt Melbourne.

I grew up in the United Kingdom and have worked in the hospitality business for over 40 years in Malta, Martinique, London, Paris, Switzerland and Corsica. For 30 years I have been in senior management roles. I am married with two adult daughters.

In 2003 after nine years with Hyatt I decided to move to Asia and joined Aman Resorts, as General Manager of the 34-suite luxury hotel, Amankila in Bali, Indonesia.

After nine wonderful years living in a bubble in Bali I returned to Australia in 2013 to manage the opening of Canberra’s Hotel Hotel, during my time there the hotel won “Australia’s Best Boutique Hotel” by Gourmet Traveller in 2014 and 2015.

I have been the Managing Director of The Langham, Melbourne since 2007. In that time, I have shepherded the hotel through renovations, refurbishment and enhancements. During my tenure, The Langham, Melbourne has been awarded numerous awards and accolades.

The Langham, Melbourne’s success is underpinned by a service culture that is committed to excellence and building guest loyalty each and every day.

I then relocated back to Victoria in 2016 to help create a new brand of hotels called Jackalope. I am currently the Group General Manager overseeing the Mornington Peninsula Hotel and also the development of our new hotel which will open on Flinders Lane in mid-2020.

I am excited to be part of the AHA (Vic) Board and I hope to bring to the table my experience in working for the luxury hotel business for over 25 years and I also hope to champion a regional perspective.

What do you hope to bring to the AHA (Vic) board?

40+ years of hospitality experience

The best advice was given to me by Adrian Zecha the creator of Aman Resorts. He told me to “welcome every guest as if you were welcoming friends into your home and treat every bill as if it were hitting your own bank account. “These two little gems have got me to where I am today.

“Things are never black and white, they are always grey”

Apart from your venue, what’s one of your favourite pubs to be in?

Anywhere in the CBD excites me as I live most of my life on the Peninsula!!

What’s the best piece of advice you have ever received?

I’ve had three brilliant pieces of advice, it was hard to choose one!

“When you get a new boss, initially its always about your attitude rather than your ability, that comes later”

“Head Office frequently sends things down with the wheels off. It’s your job to put the wheels back on.”

Apart from your venue, what’s one of your favourite pubs to be in?

One of my favourite pubs to be in is The Dove, on the River Thames in London (Fullers) What three words would you use to describe yourself?

Passionate. Artistic. Mentor

What three words would you use to describe yourself?

Strong Female Hotelier

HOTEL TODAY | 53

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WHAT DOES YOUR HOTEL SOUND LIKE? Have you stopped to think about the music you are playing? Switching from your summer to your winter menu is the perfect time to switch your playlist. We like different music when we eat depending on the weather, says Dr Krause!

Her advice from hotel-related research in a (organic, free-trade) nutshell:

1.

Don’t leave them out in the cold: music for the seasons.

I’ve done some research which indicates that our musical preferences for playlists differ – in part – based on the season! Staying up to date with seasonal music trends (think summer compilation albums or Triple J’s Hottest 100 around Australia Day) or altering the music based on the season (cosy for winter, light and airy for summer) is really important.

If your dining area is going for an old-school Italian vibe with chequered table clothes and darkened, cosy corners, the latest Melbourne bangers probably won’t fit the aesthetic. But if you’re an up-and-coming laneway bar serving great coffee and cocktails, being on top of music trends is essential to your audience strategy.

2.

Hearing is a sense as important to eating as taste.

If you want to build repeat patronage, lift your image or even enhance the flavour of your food, get your music right. Music is a part of a business’ atmosphere so be conscious of its power. It’s not just about the taste of your fare, it is about enjoyment overall. We are all multisensory so why ignore one of the five senses?

3.

Make music part of your marketing strategy.

I think a successful music strategy should seamlessly integrate with the rest of your business and marketing plan. The soundscape should match the atmosphere/image and be used to strengthen it. Play pop music and your hotel will be thought of as lively and youthful; play classical music and the same hotel will be considered upmarket and sophisticated - play ‘piped’ music and you’ll look decidedly downmarket.

Follow Amanda on Twitter @StudyListening

4.

Tune an audience with music.

5.

Crowd-sourced music?

Music can influence consumer emotion. Think about a shop selling teen clothing/jewellery in the mall – you can picture it blaring ‘teeny-bopper’ music. They’re trying to attract (and deflect) two very specific crowds: the teens will be drawn in and older shoppers will stay away. Music for a restaurant or café or bar is tuned in the very same way.

Customisation and engagement is key. Getting your customers involved in what music is played is a way to get them involved in their experience – ask, take a written vote while they wait for their meals. Have a look at your Facebook reviews and check out the fans’ music taste. There is even an Aussie dentist who asks their customers what type of playlist they’d like when they book. It’s time hotels came to the party!

If you’d like to speak to APRA AMCOS please call 1300 852 388 or email licence@apra.com.au

A HISTORY OF PUTTING CUSTOMERS FIRST SEES THE CLAYTON HOTEL THRIVING 25 YEARS ON Having established the venue as a bar and bistro under the original name of ‘L’unico’ - Italian for ‘the only one’ – The Clayton Hotel has undergone many transformations to become the contemporary venue it is today. At its heart remains the desire to make their customers feel like they’re ‘the only one’.

Owner and operator Frank Golotta has been involved in the hotel since his father established the original business more than 25 years ago. It was the only venue in the neighbourhood with a general liquor licence for some time, hence the inspiration for its name.

“We’re small enough to still care and that’s what makes us different,” says Frank of The Clayton Hotel today. “It starts with my staff who have been part of my team for a long time.

Together, we’re all about creating that local feel, by really getting to know our customers.”

The business evolved to include a gaming licence and TAB, until Frank and his father sold the venue in 2000.

“We sold the venue but retained the freehold,” says Frank. “But being in hospitality is in my blood and I knew if the opportunity came up, my wife and I would buy it back. We still had some unfinished business. We bought it back in 2008, with the intention to finish what we started and create Clayton’s local hotel.”

A 2-year renovation started in 2014, with the venue continuing to trade the whole way through.

“Because of the way the building was added to over the years as the business evolved, it was very disjointed. We effectively did a total rebuild,” says Frank. “The architect’s brief was to create an open plan, modern pub. Now we have a central bar, 35 gaming machines, a TAB, a bistro on the ground floor and a large function room upstairs.”

While it was a challenging 2 years, the pub reopened officially as The Clayton Hotel before Christmas in 2016 to much applause by the local community, until a new hurdle came the venue’s way.

“A month after we finished the renovation, a level crossing project started in front of the hotel. It disrupted the local roads for 2 years,” says Frank. “Coupled with the renovations, we’ve had our trade affected for about 4 years.”

Despite these challenges, trade has continued to grow and with the road works finishing up, The Clayton Hotel is looking forward to making its mark as Clayton’s ‘local’.

“The level crossing project has added to the area’s appeal and it’s time to enjoy the benefits of all the hard work,” says Frank. “There’s a lot happening in Clayton and we’re excited to be an integral part of the suburb with strong links to the community.”

As part of moving the business to its next phase, the venue has started a relationship with Bank of Melbourne.

“We’ve always been very strong on relationships in our business, from customers to staff to suppliers,” says Frank. “We banked with our former bank for 40 years so it was very significant to make the move to Bank of Melbourne. The team gained my trust with their understanding of my business and the gaming environment. It was a big move that I didn’t take lightly.

“Having someone there who knows your business as well as you do – that’s what makes Bank of Melbourne great. It really makes a difference in helping me take the business forward and achieve my goals.”

Bank of Melbourne is Victoria’s local bank.

To find out how Bank of Melbourne can help your business, contact: Dean Cleary - Relationship Director Strategic Alliances – AHA 0413 875 241 clearyd@bankofmelbourne.com.au Callum Cox - Relationship Manager Industry Banking, Leisure & Hospitality 0478 491 634 callum.cox@bankofmelbourne.com.au

HOTELS BECOME KENO’S BIGGEST WINNERS A thoughtful revamp of Keno Champions League and a new customisable ‘pick and pay’ promo package will put the power to achieve sales excellence, and be rewarded for it, directly into the hands of hotels.

Rewarding success Kicking off in January 2019 and running until 30 June, the first reward period for the rebooted Keno Champions League – or KCL 2.0, as it’s affectionately referred to – is about rewarding venues who go the extra mile. Registrations are currently open, and hotels will be notified of the start date early in 2019.

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With change comes opportunity, and there’s little doubt Keno’s latest trade tools’ makeover will open a whole new world up for Victorian hotels.

Keno is pulling out, not one, but three ‘big guns’ in a bid to give hotels the ultimate in control and benefits.

In early December, Keno will relaunch its trade-facing web site, Keno Champions League, re-badged as Keno Connect, and kick off a customisable promotions solution that allows venues to build their own promos and schedule them when it suits. It will also significantly bolster its trade incentive program, starting a new reward period in January 2019, with registrations open from late November.

After launching the League in 2015, Tabcorp is investing in improving Keno’s trade interface and reward program to encourage hotels and their staff to engage more deeply with the product to drive sales, explains Keno General Manager Terry Fowler.

“The best way to inspire and assist our hotel partners to achieve stronger turnover is to give them the tools they need to boost and monitor their sales,

but also to incentivise them to do just that,” Fowler says.

“When venues equip their teams to sell the product through training and information sharing, and engage in marketing and promotions activities, there’s strong evidence it leads to increased ticket sales and revenue for them.”

Giving the power of choice Perhaps the most exciting of the upgrades is Keno’s new Local Area Marketing solution, which empowers venues to customise and determine what promotions they want to run and when, providing better overall value.

Importantly, it gives venues the ability to plan ahead and slot in Keno promotions to fill promo calendar gaps. Programming flexibility has the flip-side benefit of creating less conflict with other supplier promos.

Hotels will be able to ‘build their own’ promo, including selecting the prizes, entry mechanic, promotion dates, and point of sale items and print quantities, which they can even co-brand with their own logo.

“KCL 2.0 will put venues on a level playing field, and reward those who achieve a pre-set qualifying activity during each period, not just reach turnover target,” says Keno’s Trade Marketing Manager, Jonathan Kendrick, who has worked to develop the new reward program.

“Hotels that secure top 20 positions on the Leaderboard and qualify by undertaking the marketing pre-requisite, will all earn KCL Dollars that accumulate and can be spent at any time in the Keno Connect rewards shop.”

Creating a connection In addition to a makeover of the rewards program, Keno’s tradefacing site has been renamed Keno Connect to reflect its repurposing as a one-stop-shop that enables venues to track their Keno sales and deliver best practice marketing activities.

The site now offers venues even greater ability to monitor their progress against sales targets, as well as earn enticing prizes through a bigger, better rewards program.

The site will also get a fresh look, but upgrades aren’t just skin deep insists Kendrick. “It’s a vital business tool for hotels that their staff can use every day.”

Get on the road to greater Keno success and register for the new reward program by logging in to Keno Connect today at www.kenoconnect.com.au.

FROM GEELONG TO PORTSEA AND EVERY PUB AND CLUB BETWEEN CUB’s Anthony Bain sits down to talk about working with some of Melbourne’s best and why being nimble is today’s secret ingredient.

Can you tell us about your role?

My role is Area Sales Manager – On Premise at CUB. My team and I are responsible for looking after suburban clubs and pubs from the Ballarine Peninsula to the Mornington Peninsula. From coast to coast. That is a fair amount of distance to cover and a lot of different landscapes and communities.

Every customer we deal with has their own set of challenges and their own goal posts. To be good at what we do we need to understand the differences between them and constantly adapt where needed, to help develop their business. At the end of the day it’s not just about sales and volume, it’s longer term than that. It’s about relationships and helping customers the way we can. That is why we have a team of Business Development Executives (BDE’s) and not ‘Sales Reps’. That term is a little outdated, because it really is so much more than that. It’s about being nimble and constantly adapting.

What does your day look like?

A fair amount of time is spent on the road, riding with the team and coaching and training them to be successful. We hold a pretty high standard and always aim to deliver a world class service. That takes constant care, adjustment and attention for both our growing team and our customers, from venue managers to owners and publicans. A big part of my day, and this is a part of the job that I really enjoy, is simply building strong relationships, in trade and negotiation but also just in general. I really enjoy what I do and it must come across because overtime, many of my customers have become friends. I catch up with them for a beer outside of work. It’s a great industry to be in.

What is success to you?

In a nutshell, it is about making it easy for customers and creating experiences for consumers that help give them a reason to go back to the pub to enjoy beer, responsibly of course, in a great social environment. You can’t get good keg beer anywhere else because in venue’s, draught beer is the hero. It is about creating an occasion for people to enjoy beer together and to mark celebrations in life. We help create experiences by activating the brands in venues and attracting customers to help create their own memories. To have enjoyment for the consumer and growth for our customer, that is what success is.

What attracted you to CUB? After a stint in wine, an opportunity arose to work for CUB in the beer industry and when that happened, I jumped at the chance. What better company to work for with so many iconic brands and products that speak to us? It has been fascinating to be a part of a company that sets such a high standard and is a market leader.

What do you do outside of work?

I am very much a family man. I have a beautiful family and love spending time with them.

My 8-year-old son and I spend a lot of time together. I am a bit of a taxi on the weekend, going from sport to sport, but I love it. Sport in general I really enjoy, which ties in nicely with working with CUB because we are involved with so many sporting activities, events and associations. I also enjoy spending time reading and just being with my friends and family. You really need to enjoy what you do and understand that everyone has a story.

Everyone has their own set of challenges that they have faced or continue to face. When you enjoy what you do and you bring positivity to the table, great things can happen. I work with some of the best in the industry and I am looking forward to working with them for years to come.

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THANK YOU TO ALL THE HOTELS FOR YOUR CONTINUED SUPPORT IN 2018 WE WOULD LIKE TO WISH YOU AND YOUR FAMILIES A SAFE AND HAPPY FESTIVE SEASON.

The internet is awesome, we love the ease, speed and affordability of cloud-based solutions. But what happens to your cloud-based solution when there is an internet service interruption? Service interruptions happen less often than they once did but, when they do, they can have a profoundly negative impact on your customers, your employees and your business’ reputation. Does this mean cloud-based solutions are too risky? What are the advantages and disadvantages of cloud-based solutions versus server-based solutions?

CLOUD-BASED SOLUTIONS

SERVER-BASED SOLUTIONS

Each hospitality business is unique and has unique POS needs. Depending on the size and scale needs of your business, a cloud-based solution like H&L’s Order Display Monitor (ODM) might be just right.

The clear advantage of server-based solutions is that onpremises POS solutions provide a stable platform for your venue. Even if there is an internet outage, transactions (both customer and operational) continue to be processed hassle-free. H&L has built its formidable reputation on a bullet-proof and beautiful server-based POS. We have integrated the full suite of solutions including workforce and inventory management to keep your venue at the top of its game. Our server-based solutions suit the scaled needs of your venue:

The advantages of H&L’s ODM is that this cloud-based technology runs on any device that supports a Chrome browser. What does this mean for you? At its most simplistic it means that, with very little set-up costs, your business has access to a rich array of capabilities. The ODM integrates with your H&L POS so that you and your staff can manage each order in a beautiful and easy to use visual display. Using a touch screen or bump bar the operator can interact with each order docket on the screen. Tasty features of the ODM include new order alerts, the ability to bump orders, recall orders and snooze and park orders. Your staff can add individual notes to each order while sharing orders across multiple screens in the venue.

The disadvantage of cloud-based technology is its almost complete reliance on internet connectivity. If there are internet service interruptions, you and your staff will need to have other ways of managing customer orders. In a smaller hospitality environment, this is doable. If yours is a larger operation, where your POS is integrated with back-of-house, a total reliance on cloud-based technology could be too risky. Server-based or hybrid server-cloud based will continue to be the more reliable choice to ensure there is no interruption in service and operations at your venue.

• Sysnet is designed for venues that require stock control or have multiple areas • Bluefrog is used in venues with less than three terminals • Syswan is ideal for groups to control multiple venues from one location using Sysnet One potential disadvantage with server-based solutions is the initial set-up costs. Investing in hardware and software infrastructure to support an on-site POS solution may not be viable for all hospitality businesses. However, for peace of mind and no interruption in service and operations, server-based or hybrid cloud-server-based are the way to go.

There are advantages and disadvantages to both cloudbased and server-based solutions. H&L is at the cutting edge when it comes to the full suite of POS solutions. We know that each hospitality business is unique in its own way so we customise our solutions to meet your business’ individual needs. Call H&L today to find out which solution is right for your venue.

Jimmy Seeto | Victorian Account Manager | jimmys@hlaustralia.com.au | 0406 425 679

Workplace Relations Update In 2018, we saw the Workplace Relations team introduce a range of tools to assist members in becoming proactive with their staff management solutions. It provides members with an opportunity to ensure the right tools are in place to prevent costly issues arising which may result in a financial cost, unproductive time, increased turnover and higher absenteeism.

These initiatives includes the introduction of: • Short and sharp podcasts which discuss a range of contemporary compliance type • Compliance pulse check for new members • Annualised salary calculator to comply with your obligations of clause 27.1 of the award • Monthly ‘Did You Know’ sessions • Personalised member meetings to discuss issues impacting your venue with tailored solutions

Although compliance will remain the corner stone of the service offering to members, we are continually looking at ways in which we can develop pro-active solutions.

In 2019, we’ll turn our focus on developing ‘Employer of Choice’ type initiatives which can be easily implemented in your establishment. These initiatives will be supported by a series of training sessions so that you and your team are confident to embed these programs within your culture.

We highly encourage all members, to speak with us, the Workplace Relations team so that we can ensure compliance type matters are addressed, before embarking on these new programs which will be launched in the New Year. Exciting times ahead…watch this space.

Regards, John Sweetman & Kathryn Zammit

NEW PARTNER SPOTLIGHT Aussie NRG Electricity rates have dropped since the huge spike in 2017 but still nowhere near 3 years ago and from long-term forecast will not reach those lows again in the near future. What to do? Contact Aussie NRG now, as traditionally spring is when energy prices start to creep up and summer is when it will be at its highest. At Aussie NRG we take care of it from start to finish, so you don’t have to. From special metering prices to the ability to renegotiate a contract without waiting for the contract to end, and unique to Aussie NRG site usage alert. Aussie NRG does it all from reducing the cost of the kWh to the quantity of kWh consumed from the Grid, so contact us today on 1300 440 224 or contactus@aussienrg.com and start saving.

Max Haas max.h@aussienrg.com 1300 440 224 | 0417 733 686

AGA delivering the MAS Experience AGA is one of the largest providers of employment and training services in Australia. We offer a wide range of workforce development solutions, which can be tailored to many different industries or professions.

Surpluses generated are reinvested to create future opportunities in our communities. We have a significant footprint across Victoria and South Australia, with future opportunities around expansion being considered where they align to our organisational values and strategic direction.

We are a trusted partner of Government at the Federal, State and Local levels and have a proud history of over 35 years’ quality service delivery to our communities and stakeholders.

AGA can take care of the apprentice and trainee recruitment requirements for businesses of all sizes. We also provide flexible training solutions for apprentices, trainees and business staff.

Renee Briggs-Gordon Renee.briggs-gordon@masexperience.com.au

0419 005 632

66 | HOTEL TODAY

NEW HOTEL MEMBERS HOTEL NAME

SUBURB

CONTACT PERSON

LICENSEE

DIVISION

Laundry Fitzroy

Fitzroy

David Barrett

Water Barrett

Fitzroy

Georges Bar

Fitzroy

David Barrett

Georges Bar ar 120 Johnson St

Fitzroy

Belmont Hotel

Belmont

Rebecca Newall

Belmont Hotel Group

Geelong North

Barwon Heads Hotel

Barwon Heads

Susie Robinson

Lordgull Nominees

Geelong North

Cricket Club Hotel Charlton

Charlton

Nicholas Harvey

Nicholas James Harvey

Criterion Hotel

Rochester

Jessica Storm

Gregory Targett

Carlton Seymour

Union Club Hotel

Fitzroy

Glenn Perriam

Union Club Hotel (Fitzroy)

Fitzroy

Yarra Hotel

Abbotsford

Guy Lawson

Dance Brothers

Fitzroy

Lord Newry Hotel

North Fitzroy

Glenn Perriam

Lord Newry Hotel (Nth Fitzroy)

Five Flags Hotel

Campbells Creek

Michael Purchase

5 Flags Hotel Unit Trust

Geelong West

Thomas Ward

Thomas Roy Ward

Murphys * New Licensee renewing

Fitzroy Bendigo Geelong North

**Accommodation Division

NEW COMMERCIAL PARTNERS COMPANY

CONTACT

BUSINESS

AGA delivering the MAS Experience

Renee Briggs-Gordon

Apprentiships

Aussie NRG

Max Haas

Energy Supplier

HOTEL TODAY | 67

TRANSFERS OF LICENCE DATE GRANTED

HOTEL NAME

LICENCE GRANTED TO

5/10/2018

Calia Australia, Malvern East

Calia Australia Pty Ltd

8/10/2018

Bandicoot Motor Inn, Hamilton

Singh And Jafri Pty Ltd

8/10/2018

Commercial Hotel, Woods Point

You’re Not The Boss Pty Ltd

8/10/2018

Royal Mail Hotel, Warracknabeal

Carol Anne Wall

10/10/2018

Cricket Club Hotel Charlton, Charlton

Harpham Aus Pty Ltd

11/10/2018

Lockington Hotel, Lockington

Allen Donald Macdermid

15/10/2018

Little Vineyard, Chirnside Park

Going Gourmet Pty Ltd

16/10/2018

Nandaly Hotel, Nandaly

Nandaly Community Hotel Co-Operative Ltd

16/10/2018

Club Hotel, Kaniva

Jack and John Pty Ltd

16/10/2018

Bouzy Rouge, Richmond

Melbourne Hotels and Bars Pty Ltd

17/10/2018

Great Ocean Road Gin, Aireys Inlet

Great Ocean Road Gin Pty Ltd

19/10/2018

La Coda Hotel, Collingwood

La Coda Pty Ltd

22/10/2018

The Full Moon Saloon, Woodend

Misty Mountains Moonshine Pty Ltd

25/10/2018

Valhalla Taproom, Geelong

Lotus Beer Co Pty Ltd

26/10/2018

Goldmines Courtyard Bar & Bistro, Golden Square

Goldfields Harvest Pty Ltd

26/10/2018

Bodriggy Brew Pub, Abbotsford

Acplp Pty Ltd

29/10/2018

Moogle Brewing, Richmond

Moogle Brewing Pty Ltd

29/10/2018

Iris At The Wintergarden, Geelong

JMFM Gardens Pty Ltd

1/11/2018

Flight Bar & Bottleshop, Bendigo

Flight Bar & Bottleshop Pty Ltd

5/11/2018

Victoria Hotel, Woodend

Acton Hospitality Group Pty Ltd

7/11/2018

Nicha Restaurant, Benalla

Victoria - Benallla Hotel Pty Ltd

8/11/2018

Choccas, Bright

Ann Elizabeth Walker & Mark Alexander Walker

12/11/2018

G Square Hotel, Bendigo

G Square Hotel Pty Ltd

12/11/2018

Burgled Officer, Beaconsfield

Burgled Pty Ltd

13/11/2018

The Shaw Davey Slum, Carlton

The Slum Pty Ltd

13/11/2018

Robert Burns Hotel, Collingwood

Good Joint Pty. Limited

14/11/2018

Mid City Motel Warrnambool, Warrnambool

Townbrook Motels Pty Ltd

15/11/2018

Roro Cafe And Food Store, Queenscliff

Peninsula Searoad Transport Pty Ltd

15/11/2018

Morgan’s Beach Shack, Sorrento

Peninsula Restaurants Pty Ltd

19/11/2018

Four Ponies, Bendigo

Billy Irish Pty Ltd

23/11/2018

Bridgewater Hotel, Bridgewater On Loddon

Mandy Lee Burrill

26/11/2018

Swan Reach Hotel / Motel, Swan Reach

Lance Bevan Doyle

26/11/2018

Rosedale Tavern, Rosedale

Yorktor Pty Ltd

26/11/2018

Beer 360 Pty Ltd, Richmond

Beer 360 Pty Ltd

68 | HOTEL TODAY

AHA (VIC) PARTNER DIRECTORY ACCOUNTING & BUSINESS ADVISORY SERVICES ShineWing Australia www.shinewing.coma.au Tim Stillwell tstillwell@shinewing.com.au 03 8635 1861 Charman Partners www.charmanpartners.com.au David Gow david@charmanpartners.com.au 03 9878 8200

ALCOHOL BEVERAGE SUPPLIERS Asahi Premium Beverages www.asahipremiumbeverages.com Greig Davie greig.davie@asahi.com.au 0417 533 710 Carlton & United Breweries www.cub.com.au Tim Powell tim.powell@cub.com.au 03 9420 6468 | 0417 416 050 Coca-Cola Amatil www.ccamatil.com Chris Strong chris.strong@ccamatil.com 0427 348 382 Diageo Australia www.diageo.com Andrew Grenville andrew.grenville@diageo.com 9947 7100 | 0408 004 815 Lion www.lionco.com Matt Windsor matthew.windsor@lionco.com 03 9277 5826 | 0417 262 270 Treasury Wine Estates www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com 0412 107 764 Australian Liquor Marketers (ALM) www.almliquor.com.au Jeremy Goodale jeremy.goodale@almliquor.com.au 03 8368 6333

ARCHITECTURE / INTERIOR DESIGN BSPN Architecture www.bspn.com.au Luke Ponti luke@bspn.com.au 03 8412 3400 WG Architects www.wgarchitects.com.au James Bate j.bate@wgarchitects.com.au 03 9650 0279

ATM AND EFTPOS CASH OUT SUPPLIERS BANKTECH Group www.banktech.com.au Lisa Stocker lisas@banktech.com.au 0403 396 758 Cashpoint Payment Solutions www.cashpoint.com.au Meagan Borg meagan@cashpoint.com.au 1300 286 832 NEXT Payments www.nextpayments.com.au John Bakker jbakker@nextpayments.com.au 0418 500 868

BANKING SERVICES Bank of Melbourne www.bankofmelbourne.com.au Steve Chapman chapmanst@bankofmelbourne.com.au 03 9274 4873 | 0478 491 488

BEVERAGE DISPENSING EQUIPMENT Lancer Beverage Equipment www.lancerbeverage.com Dean Ferraro dferraro@lancerbeverage.com 03 8336 1844 | 0423 557 576

BOOKKEEPING OnTap Hospitality www.on-tap.com.au Freddie Deegan freddie@on-tap.com.au 03 8779 6505

HOTEL TODAY | 69

AHA (VIC) PARTNER DIRECTORY BROKERS & VALUERS Cropley Commercial www.cropleycommercial.com.au George Iliopulos george@cropleycommercial.com.au 03 9690 6444 CRE Brokers www.crebrokers.com Julie Opperman julie@crebrokers.com 03 9580 5600

BUILDING MATERIALS Bunnings www.bunnings.com.au Laura Downes ldownes@bunnings.com.au 0439 852 394

CATERING EQUIPMENT FINANCIER SilverChef www.silverchef.com.au Mark Carey mark.carey@silverchef.com.au 1800 337 153 | 0437 750 018

COFFEE SERVICE Genovese www.genovese.com.au Adam Genovese info@genovese.com.au 03 9383 3300

COMMERCIAL FINANCE Berkeley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au 03 9347 4154

CORPORATE TRAVEL MANAGEMENT Travel Design Group www.traveldesigngroup.com.au Melinda O’connor melinda@tdg.com.au 03 9686 2555 | 0413 320 114

DEFIBRILLATOR SUPPLIER Stryker/AED Authority www.aedauthority.com.au/aha-offer Jamie Cooper jamie@aedauthority.com.au 0409 447 911

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DIGITAL COMMUNICATIONS AND VIDEO WALLS Cloud Copy Click www.cloudcopyclick.com.au Mike Smith mike.smith@cloudcopyclick.com.au 1300 136 069

DIGITAL MARKETING Impact Data www.impactdata.com.au Sarah Franklyn sarah.franklyn@impactdata.com.au 03 9827 7790

DINING RESERVATION PLATFORM Quandoo Australia www.quandoo.com.au Timothy Preston Timothy.preston@quandoo.com.au 1800 762 025 | 0478 696 662

DRAIN CLEANING The Drain Man www.thedrainman.com.au Brendan Dover brendan@thedrainman.com.au 1800 843 372

ENERGY ENERGIS www.energis.com.au Steven Field steven@energis.com.au 03 9376 7001 | 0418 317 170 Aussie NRG www.aussienrg.com Max Haas max.h@aussienrg.com 1300 440 224 | 0417 733 686 Trans Tasman Energy Group www.tteg.com.au Craig Marschall cmarschall@tteg.com.au 1300 118 834 Leading Edge Energy www.leadingedgeenergy.com.au Madonna Ghajar m.ghajar@leadingedgeenergy.com.au 1300 852 770 | 0448 085 631

ENERGY SPEND MANAGEMENT BidEnergy www.bidenergy.com Anthony Vardon anthony.vardon@bidenergy.com 0472 827 216

GAMING Tabcorp www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au 03 9868 2428 | 0439 398 761

ENERGY DRINK

GAMING MACHINE & SOLUTIONS SUPPLIER

Red Bull Australia www.redbull.com.au Marlon Hastwell marlon.hastwell@au.redbull.com 03 9647 7402 | 0423 799 371

IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com 03 8588 5972 | 0434 476 964

EVENT STAGING

GAMING MACHINE MANUFACTURERS

Encore Event Technologies www.encore-anzpac.com Catrina Bennell catrina.bennell@encore-anzpac.com 0408 679 958

FOOD SERVICE DISTRIBUTORS PFD Food Services www.pfdfoods.com.au Lisa Hepworth lhepworth@pfdfoods.com.au 0457 189 119 Nestlé Professional www.nestleprofessional.com.au Manish Kamble manish.kamble@au.nestle.com 03 9922 1471 | 0409 930 534 University Food Group www.universityfood.com.au Alex Marcocci sales@universitymeat.com.au alex.marcocci@universtiymeat.com.au 03 9347 6933 | 0412 361 815

FURNITURE & REFURBISHMENT SPECIALISTS Strand Hospitality Furniture www.strandhospitalityfurniture.com.au Rob Lens rob@strand.furniture 03 9763 5222 | 0422 049 355

Aristocrat www.aristocrattechnologies.com Matt McCarroll matt.mccarroll@aristocrat.com.au.com.au 03 9644 1000 | 0438 457 246

GLASS WASHERS & DISHWASHERS Norris www.norris.com.au Lee Bizley lee.bizley@norris.com.au 0437 999 447

HARDWARE, SOFTWARE & SERVICES PROVIDER MPower MSL www.mpowermsl.com Natalie Senn natalie.senn@mpowermsl.com 0448 130 435

IMMIGRATION ADVICE & PROCESSING Absolute Immigration Services www.absoluteimmigration.com Ben Reid benr@absoluteimmigration.com 03 9827 3721

Core Hospitality Furniture www.corehospitalityfurniture.com.au Chris Hindson & Kabir Malimar sales@corehospitalityfurniture.com.au 03 7000 6120

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AHA (VIC) PARTNER DIRECTORY INSURANCE Adroit Insurance Group www.adroitig.com.au Steve Coltman steven@adroitig.com.au 03 5331 8317 | 0408 353 122 Anthony Di Fore anthonyd@myadroit.com.au 03 9816 2112 | 0427 290 334

LEADERSHIP & TEAM DEVELOPMENT OMC - Facilitation and Training www.omc-group.com.au Damien O’Malley damien@omc-group.com.au 0402 146 059

LIQUOR, GAMING, & PLANNING LAWYERS BSP Lawyers www.bsplawyers.com.au Alison Elverd aelverd@bsplawyers.com.au Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722 Wisewould Mahony www.wisewoulds.com.au Tony Joyce tony.joyce@wisemah.com.au John Nolan john.nolan@wisemah.com.au 03 9629 8333 Ryan Commercial Lawyers www.ryanslaw.com.au Paul Ryan pryan@ryanslaw.com.au 03 9628 9600 | 0418 393 535

LIQUOR BUYING GROUPS United Innkeeper Association Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au Mia Lloyd mial@thirstycamel.com.au 0419 418 548

MEDIA The Age www.theage.com.au Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

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MUSIC LICENSING APRA AMCOS www.apraamcos.com.au Angela Paez apaez@apra.com.au 02 9935 7781 Phonographic Performance Company of Australia www.ppca.com.au Karla Skarda kskada@ppca.com.au 02 8569 1100

MUSIC SOLUTIONS Nightlife Music www.nightlife.com.au Jeremy Sproull jeremys@nightlife.com.au 1800 679 748

OUTDOOR HEATING SOLUTIONS Thermofilm www.thermofilm.com.au Greg Trezise g.trezise@thermofilm.com.au 0402 127 375

OUTSOURCED ACCOMMODATION SERVICE PROVIDER LUXXE www.luxxe.com.au Craig Coughlin craigc@luxxe.com.au 03 9203 4995 | 0407 005 267

PAY TV FOX Sports www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964 Foxtel for Business www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au 0428 423 745

PLANTSCAPING

REFRIGERATION

Plant Image www.plantimage.com.au Len Thrower len@plantimage.com.au 03 9466 4734 | 0418 366 545

United Refrigeration www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au 03 9357 1401 | 0418 540 705

PLAYGROUND EQUIPMENT

SECURITY & SURVEILLANCE

Rhinoplay www.rhinoplay.com.au Damian Slater damianslater@rhinoplay.com.au 0419 536 709

Excell Security www.excellsecurity.com.au Benny Kaushal benny@excellsecurity.com.au 1800 239 235 | 0433 313 751

POOLTABLES & JUKEBOXES

STAFFING

Amarda www.amarda.com.au Con Frances cfrances@amarda.com.au 03 9792 5522

Sidekicker www.sidekicker.com.au/ahavic Daniel Corridon dan@sidekicker.com.au 0419 374 100

PRINTING SERVICES

SUPERANNUATION

NEO www.neo.com.au Franco Dissegna franco.dissegna@neo.com.au 03 8809 2500

HOSTPLUS www.hostplus.com.au Jane Sheridan jsheridan@hostplus.com.au 03 8636 7897 | 0428 385 863

New Creation Print www.newcreationprint.com.au Jennifer Snell Jennifer@newcreationprint.com.au 03 8561 4023 | 0418 171 534

TELECOMMUNICATIONS

POINT OF SALE SYSTEMS H & L Australia www.hlaustralia.com.au Jimmy Seeto jimmys@hlaustralia.com.au 0406 425 679 Vectron Systems www.vectron.com.au James Verlaque jamesv@vectron.com.au 03 9328 8222 | 0426 227 040

Telstra Business Centre Bendigo www.telstra.com.au/Telstra/Business Mike Smith mike.smith@tbccentralvic.com.au 0420 797 896 | 03 5448 2100

TRANSPORTATION SkyBus www.skybus.com.au Sharni Godfrey sharni@skybus.com.au 03 9335 2811

TOBACCO SUPPLIER British American Tobacco Australia www.bata.com.au Nicholas Booth nicholas_booth@bat.com 0414 783 608

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AHA (VIC) PARTNER DIRECTORY TRAINING AVTES www.avtes.com.au Chris Fitzgibbon chris@avtes.com.au 0457 771 334 Typsy www.typsy.com Emma Nguyen emma@typsy.com 03 5955 4245 William Angliss Institute of TAFE www.angliss.edu.au Brendan Clennett brendan.clennett@angliss.edu.au 03 9606 2447 AGA delivering the MAS Experience www.masexperience.com.au Renee Briggs-Gordon Renee.briggs-gordon@masexperience.com.au

0419 005 632 The Hotel School www.hotelschool.scu.edu.au Vashti Silver vashti.silver@scu.edu.au 02 8249 3217

VALUERS & PROPERTY CONSULTANTS Charter Keck Cramer www.charterkc.com.au Tony Close tony.close@charterkc.com.au 03 8102 8873 | 0407 510 025

VISUAL ENTERTAINMENT SOLUTIONS Big Screen Video www.bigscreenvideo.com.au Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

WORKERS COMPENSATION SPECIALISTS Gallagher Bassett www.gallagherbassett.com.au Elisha Garipidis Elisha_Garipidis@gbtpa.com.au 03 9297 9219 | 0400 752 224

WORKPLACE EFFICIENCIES Workpro www.workpro.com.au Tania Evans tevans@workpro.com.au 1300 975 776 | 0415 294 183

PREMIUM COMMERCIAL CORPORATE

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PRINCIPAL PARTNERS

CORPORATE PARTNERS