Australian Hotels Association Annual Report 2017

2017

ANNUAL REPORT

AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

AHA (VIC)’S BI-MONTHLY MEMBER MAGAZINE

2017 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

CONTENT NIKAKIS BENCHMARK AWARD

2

HONOUR ROLL

3

AHA (VIC) EXECUTIVE COMMITTEE OUR TEAM

4-5

PRESIDENT’S REPORT

6-7

CHIEF EXECUTIVE OFFICER’S REPORT

AUSTRALIAN HOTELS & HOSPITALITY ASSOCIATION INC. AHA (VIC) Level 1, 1 Little Collins Street, Melbourne Victoria 3000 PO Box 18067, 111 Bourke Street, Melbourne Victoria 8003 t 03 9654 7100 w ahavic.com.au editor Ashleigh Brice e a.brice@ahavic.com.au

ON THE COVER

Notting Hill Hotel

8 - 15

TAA (VIC) PERFORMANCE REVIEW

16 - 17

2017 HOTELCARE REPORT

18 - 19

2016 AHA (VIC) STATE AWARDS FOR EXCELLENCE

20 -23

2017 TAA (VIC) ACCOMMODATION AWARDS FOR EXCELLENCE

24 -25

2017 AHA NATIONAL AWARDS FOR EXCELLENCE

26 - 27

OUT AND ABOUT

28 -29

AHA (VIC) CORPORATE PARTNERS DIRECTORY

30 - 31

AHA (VIC) COMMERCIAL PARTNERS DIRECTORY

32 - 37

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NIKAKIS BENCHMARK AWARD An award conferred annually in memory of Mr Nick Nikakis and recognising an individual or organisation who by their sustained performance and commitment serve as an inspiration to all in the industry.

Congratulations to the 2016 Nikakis Award winner Mark Robertson OAM.

1997 Old England Hotel, Heidelberg (initial Benchmark Award) 1998

ALH Group

1999

Don Carrazza

2000

Peter Gromotka

2001

Ray Dodd

2002

Peter Doyle

2003

Rudy Markl

2004

Ian Larkin

2005

Kath Byer

2006

Jim Ryan

2007

Bruce L Mathieson

2008

Darryl Washington

2009

Dorothy Houghton Bernie Taylor

2010

Peter Burnett AM

2011

Patrick Reardon

2012

Bailey Hunter Warwick Hunter

2013

Neil Grant

2014

Paul O’Brien

2015

Bill Bell

2016

Mark Robertson OAM

2 | 2017 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

HONOUR ROLL

Lou Steinfort

LIFE MEMBERS

E (Nick) Nikakis

Vic National/Vic

Brian Francis

Vic

Alan Giles

Vic

Bernie Taylor

Vic

Peter Nash

Vic

Raymond Dodd

Vic

Patrick Sheehan

Vic

Warwick Hunter

Vic

Alan Stocks

Vic

Vic

Richard Layton

Vic

Carolyn Nikakis

Vic

G (Jack) Baldwin

Vic

John Haddad AO

National/Vic

Kevin Burke

Jack Kortum

National/Vic

Peter Gromotka

George Lyon

Vic

Peter Doyle

Vic

Alexander Robertson OAM

Vic

Peter McIntyre

Vic

Frank Sherren

Vic

Jim Ryan

Vic

National/Vic

Peter Poynton

Vic

Peter Burnett AM

National/Vic National/Vic

Thomas Payne OAM

National/Vic

Ralph Sierakowski

Vic

Frank Dennis

Vic

Ian Larkin

Kevin Worthington

Vic

Bill Bell

Vic

David Canny

Darryl Washington

National/Vic

Robert Vagg

Vic

Jan Burnett

Vic Honorary

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OUR TEAM AUSTRALIAN HOTELS ASSOCIATION (VICTORIA) STAFF

PADDY O’SULLIVAN

MIKE BAROUCHE

JOHN SWEETMAN AM

KENNETH OOI

KIMBERLEY MALCOLM

ALEX BOURJAILI

JACQUI ROWE

ASHLEIGH BRICE

Chief Executive Officer p.osullivan@ahavic.com.au 8631 7910

Senior Manager of Membership & Industry Engagement k.malcolm@ahavic.com.au 8631 7900

General Manager m.barouche@ahavic.com.au 8631 7999

Member Services & Workplace Relations Coordinator a.bourjaili@ahavic.com.au 8631 7903

Workplace Relations Advisor j.sweetman@ahavic.com.au 8631 7907

Events Manager j.rowe@ahavic.com.au 8631 7922

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Financial Accountant k.ooi@ahavic.com.au 8631 7950

Communications Coordinator a.brice@ahavic.com.au 8631 7966

AHA (VIC) EXECUTIVE COMMITTEE PRESIDENT

Peter Burnett AM

VICE PRESIDENT (METROPOLITAN)

Mark Robertson OAM

VICE PRESIDENT (COUNTRY)

David Canny

HONORARY TREASURER

Paul Stocks

HONORARY MINUTE SECRETARY

David Curry

EXECUTIVE MEMBER

Peter Williams, Matthew Nikakis, Michael Burke

TRUSTEES

Matthew Mullins, Andrew Clark, John Payne

TAA (VIC) MEMBERS – CHAIRMAN TAA (VIC) MEMBERS – VICE CHAIRMAN

Greg Moore George Varughese (October 2016 – May 2017)

TOURISM ACCOMMODATION AUSTRALIA (VICTORIA) STAFF

RYAN MILLER

DIMITY HARRIS

MICHAEL FU

ADRIAN HEMPFING

ANNALEE NOLAN

BRIAN KEARNEY

Self-Exclusion Manager self.exclusion@ahavic.com.au 9654 3491

Self-Exclusion Coordinator selfexclusion.coordinator@ahavic.com.au 9654 3491

Administrative Support Coordinator d.harris@ahavic.com.au 8631 7966

Manager – Major Events annalee@nolanmediaevents.com.au 5721 7724

Information Systems Engineer fusoniq@ahavic.com.au 043 414 3263

DOUGAL HOLLIS

General Manager - TAA (Vic) d.hollis@taavic.com.au 8631 7904

Contractor - Issues Management

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PRESIDENT’S MESSAGE

I am pleased to present the 169th Annual Report of the Australian Hotels Association – Victorian Branch.

I’d like to begin by acknowledging the effective leadership of Paddy O’Sullivan as Chief Executive Officer of the Association, ensuring a seamless transition from his predecessor Brian Kearney at the conclusion of the 2015/16 Financial Year. Paddy’s first 12 months as CEO has been characterised by action and results while maintaining stability and confidence in the process.

This past year has, without a doubt, advanced

the position of the Association with the introduction of new member events, a restructured and reinvigorated AHA (Vic) Administration Team and significant outcomes for members.

I’ll start with AHA (Vic)’s lobbying efforts that have led to significant member outcomes over the past 12 months across the key pillars of liquor, gaming, wagering, smoking and workplace relations. Managing reforms in these key areas have been effectively achieved through political engagement in representing and advancing the interests of members. It’s pleasing to reflect of the

fact that we benefit from effective working relationships with both the Daniel Andrews’ State Labor Government and the Matthew Guy State Opposition which typically provides for consultation in policy development affecting members’ interests.

Members also benefit from professionally planned and executed AHA (Vic) industry events which represent more than just a convivial setting to enjoy first-class food and beverage in award-winning venues. These well-orchestrated events are fundamental to the success of our Association where members from across the state reconnect, corporate partners derive value from networking directly with hotel owners (the decision makers) and other key stakeholders gain valuable insights into the industry that we represent.

Over the past 12 months, AHA (Vic) events have continued to evolve, and this past year has been no exception with the needs of our diverse membership front of mind.

Our Annual Cocktail Party outgrew the AHA (Vic) Bar and has successfully migrated to the prestigious Park Hyatt, a fitting location, providing the choice of both indoor and outdoor spaces and accommodating our growing member/partner networks.

Our Annual General Meeting Luncheon has also outgrown the Grand Hyatt Melbourne and has moved to the character-rich Hotel Windsor, for a final opportunity to enjoy the historic hotel prior to the commencement of its much publicised renovations.

Paddy O’Sullivan, Peter Burnett AM, Premier Daniel Andrews

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We have re-launched our exclusive Council Dinner (July) with its new home at the

Park Hyatt to recognise the longstanding partnerships of both Carlton and United Breweries and Treasury Wine Estates. Each company enjoyed the benefit of having a captive audience made up of AHA (Vic) Councillors and their partners creating an elite event to showcase and provide commentary on their first-class product portfolios.

The past year has also seen the introduction of new events such as; the ‘Pubovation’ Pub Tour, the Pub Performance Forum and Women’s Network, specifically designed to meet the emerging needs of our diverse membership.

The AHA (Vic) Administration Team, led by Paddy O’Sullivan, has undergone a significant transformation over the past year with many new enthusiastic faces leading to an injection of fresh ideas, an enviable team culture and invigorated approach to servicing members’ needs and partners’ returns. Some of these strategic personnel changes include; a fulltime in-house TAA (Vic) General Manager (Dougal Hollis), a dedicated Communications Coordinator (Ashleigh Brice) and a Senior Manager of Membership and Industry Engagement (Kimberley Malcolm). These structural changes to the AHA (Vic) Team have also allowed for Alex Bourjaili to engage with members at the ‘coal face’, doubling our resources on the road.

Our constitution, the rules governing the conduct of AHA (Vic), has been recently reviewed ensuring that we not only have regard to requirements of the Fair Work (Registered Organisations) Act but also modernise some ‘pounds and shillings’ references of the original document. The updated constitution of AHA (Vic) removes provisions that have become inefficient

Paddy O’Sullivan, Matthew Guy, Peter Burnett AM

over time and considers the evolution of the Association.

As the Association continues to evolve, remaining relevant to the needs of its diverse, growing membership, we do so in the world’s most liveable city. I’m not surprised that Melbourne has, for the seventh consecutive time, been awarded the converted accolade of the World’s Most Liveable City. The significant capital investment made by pubs and hotels complements the broader appeal of Melbourne. We work hard at maintaining this high standard of our first class hospitality offer and we should naturally be proud of this crowning achievement of our world-class City.

In closing, I would like to take this opportunity to express my appreciation to members of the AHA (Vic) Executive and Council for their input throughout the year. I also take this opportunity to thank our CEO Paddy O’Sullivan for his inclusive management and leadership of the AHA (Vic) Administration Team.

Cheers,

Peter M. Burnett AM President Australian Hotels Association (Victoria)

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CHIEF EXECUTIVE OFFICER’S MESSAGE

The overarching performance priority for the Australian Hotels Association (Victoria) for 2016/17 was the delivery of professional administration to effectively service the interests of members while operating in accordance with the requirements of the Fair Work (Registered Organisations) Act 2009.

STRATEGIC OBJECTIVES In accordance with the 2015/16 Business Plan, the strategic objectives of AHA (Vic) were to: • Protect, promote and advance the interests and rights of members; • Uphold and promote the quality, integrity and reputation of the hotel industry; • Provide timely, effective, relevant and valueadding services to members; • In collaboration with key partners, develop strategies to promote on-premises trade; • Create a supportive forum for the next generation of publicans to network, discuss challenges and voice concerns which may direct specific lobbying efforts; • Recognise and promote the diversity of our Council Group and Executive Board by creating an environment that values a diverse range of views, knowledge and experiences which can be leveraged to maximise our service delivery capabilities; • Develop and maintain value-adding partnerships with key industry stakeholders to the benefit of members and such partners; and • As an organisation, achieve best practice in the administration association sector.

GENERAL PRIORITIES FOR 2016/17 INCLUDED: • Maintaining effective working relationships with the Daniel Andrews’ State Labor Government and the Matthew Guy State Coalition Opposition to ensure that appropriate attention was provided to pub and hotel interests in policy development, including legislative implementation; • Establishing and maintaining appropriate working relationships across all relevant Ministerial offices, Government Departments, regulatory agencies, enforcement bodies to enable effective advocacy and representation in the interest of pubs and hotels; • Further promotion of the need for a policy and program agenda by the State Labor Government that facilitates responsible innovation and growth within Victoria’s licensed hospitality industry; • Active pursuit of reasonable workplace relations reforms to the benefit of employers in conjunction with the AHA National program for reform of the Hospitality Industry (General) Award through the four-yearly reviews of modern awards by the Fair Work Commission; • Provision of professional representation services to accommodation hotels through TAA (Vic) directed to issues management and initiatives to protect and advance the interests of respective members; • Conducting a program of member events to enhance business development and commercial partner networking opportunities;

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• Providing measured engagement with various media representatives to promote pubs and hotels as safe, affordable and firstchoice destinations within the hospitality and tourism industries; and • Achieving real outcomes for members through successful negotiation with the State Labor Government.

1. Continuing initiatives to deliver outcomes to members’ advantage (A) Liquor (1) AHA (Vic) has maintained a constructive and on-going dialogue with both the Andrews Labor Government and the Guy Coalition Opposition such that equivalent unnecessary venue-based interventions such as “Lockouts” have been rejected as inappropriate and not required in Victoria’s late night economy; (2) AHA (Vic) provided a detailed submission to the Victorian Government’s review of the Liquor Control Reform Act (LCRA) 1998. Key features of the submission included: • Ensure no amendments to the LCRA seeking to extend the definition of “intoxication” to include substances other than liquor e. g. illicit drugs, pharmaceuticals, synthetic stimulants etc. or to amalgamate the concepts of “intoxication” and “drunkenness” per the LCRA; • Streamline and significantly reduce the administrative burden on licensees in respect of record-keeping liquor-serving staff Responsible Serving of Alcohol training;

• Strengthen the application of the existing Section 58 of the LCRA allowing the VCGLR to seek to amend licence conditions of its own volition, including that such applications may also be directed to a class of licences; • Maintain existing LCRA provisions related to the admission of non-members to Licensed club premises and to consume liquor; • Review the regime of licence types to the extent necessary to remove inconsistencies and uncertainty; • Reduce the over-utilisation of Renewable Limited Licences by providing that the VCGLR must be satisfied that a “substantive” licence type is not more suitable, notwithstanding that the scale and scope of the supply of liquor is limited; • Consideration to be given to enhancing the VCGLR’s legislative ability to conduct an initial assessment of an applicant’s risk status prior to detailing the application requirements; • Affirm that the existing section 3B provides that General Licensees are able to serve liquor into on-street non-licensed areas without the requirement for any additional licensing approval, subject to any local government local laws in respect of consumption in public places; • Provide that any demerit points accrued pursuant to the risk-based licence fee may be waived by the VCGLR in respect of an approved incoming transferee;

• Extend Responsible Serving of Alcohol training to liquor serving staff of Restaurant and Cafe licence types; and • Amend the definition of “amenity” per section 3AA of the LCRA to provide that the evidence of detraction from or detriment to the amenity of the community is required to create a likelihood that the relevant behaviour inside the premises will have a subsequent unacceptable impact outside the premises.

(3) A detailed submission was provided to the VCGLR regarding their defence of a matter at the Supreme Court relating to the imposition of a condition on a liquor licence. The matter involved absolute liability being applied by Police rather than statutory defences under the Liquor Control Reform Act. Pleasingly, the Police subsequently decided to withdraw proceedings; (4) Continued assistance to member venues on a case-by-case basis where applications had been made for variation of licence to extend hours of trade in inner-metropolitan Local Government areas affected by the State Government’s decision to extend the post 1am freeze on new and/or varied liquor licences;

whole of population “one-size fits all” late night venue intervention strategies; (7) Continuing to contribute to the State Government’s and the VCGLR red-tape reduction initiative highlighting priority areas in respect of liquor and gaming regulation; (8) Consultation with the Minister for Gaming and Liquor Regulation regarding her program for the restructure of the VCGLR including appointment of the new chair Mr Ross Kennedy; (9) Maintaining effective and productive dialogue with Victoria Police Command and at an operational level in order that matters of concern are identified and addressed in a timely manner, e.g. policing at a precinct and venue level, robberies at gaming venues, etc.; (10) Actively engaging with and participating in licensee forums and related accords across Victoria; (11) Continuing advocacy in conjunction with AHA National and other Branches to the Federal Government directed to: • Maintaining the existing differential excise in respect of draught beer,

(5) Impressing upon the Andrews Government and Guy Opposition the merits of rejecting a container deposit scheme being introduced in Victoria;

• The restoration of reasonable entertainment expenses as a tax deduction and the removal of FBT on staff business meals, and

(6) Through representation on the Ministerial Liquor Control Advisory Council, AHA (Vic) has successfully advocated for the rejection by the State Government of

• Managing continuing and persistent efforts by certain health and welfare agencies to redefine acceptable drinking guidelines.

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(B) Gaming and Gambling (1) AHA (Vic) lodged a detailed submission in response to the State Government’s Consultation Paper on the “Review of Gaming Machine Harm Minimisation Measures” in Victoria.

• Venue staff interaction with customers displaying signs of distress from gambling should continue to be dealt with through the Responsible Gambling Code of Conduct;

allows the Government to confidently extend the term of the entitlements in full expectation of the continuing provision of safe and responsible gaming.

• Continue to provide for the current industry-based self-exclusion arrangements delivering two entry points to a common database and single operating system;

The decision is a confirmation of the success of the gaming venue operator model introduced in 2012. This model allows gaming venue operators to effectively respond to the expectations and demands of the local communities.

• The development of a further module of Advanced Responsible Service of Gambling training is premature in that significant reform of existing training was implemented in January 2017; and

Importantly, the announcement removes the uncertainty regarding the post-2022 gaming environment and will facilitate significant investment in gaming pubs across Victoria.

• Continue to provide EFTPOS services to customers at gaming venues at a $200 per transaction limit;

• AHA (Vic) opposes any further extension of regional and municipal caps. Rather in light of significant recent population growth, the basis of current cap calculations should be reviewed.

AHA (Vic) looks forward to working with the Government to finalise details and to give effect to the announcement.

• Amend the Gambling Regulation Act to increase the cheque winning threshold from $1,000 to $5,000 or amend the Act to provide that the threshold be prescribed from time to time by the Responsible Minister;

(2) AHA (Vic) provided input to the Department of Justice Industry Advisory Group on gaming for the development of policy arrangements for the extension of the term of the gaming licence beyond August 2022.

• The exchanging of personal cheques for cash not be permitted;

On the 11 of August this year, the Andrews’ Government announced its intention to extend the term of gaming machine entitlements.

The submission proposes to maintain core existing regulatory arrangements in their current working order such as Selfexclusion programs and codes of conduct.

Additionally, the AHA (Vic) submission sought to reduce the burden of “red tape” where appropriate, eg. Increase the threshold for payment of winnings by cheque.

Key features of the submission included:

• Ticket-in-ticket-out be implemented without the need for further harm minimisation requirements; • Continue to maintain the existing Responsible Gambling Codes of Conduct with no additional requirements regarding the operation of loyalty schemes;

This decision provides certainty for venue operators and their business operations can now be valued in the context of having gaming operations until at least 2042.

Victoria has a world’s best-practice responsible gaming regime in place which

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Most of the requirements relating to the number and distribution of gaining machines will not change. These include: • the maximum number of machines (27,372); • the maximum number of machines per venue (105); • the requirement that at least 20 percent of machines are outside of metropolitan Melbourne; • the 35 percent restriction on the ownership of hotel entitlements; • There will be some changes to the club regulatory settings, including: • the maximum number of entitlements held by a club venue operator will increase from 420 to 840 (subject to conditions)

We are advised that the 50:50 rule will be adjusted to facilitate the allocation of unused club entitlements to the hotel sector. The size of the adjustment to be made to the 50:50 rule will be determined by the Government after clubs have been provided with the opportunity to purchase up to 50 percent of all entitlements, two or more clubs will be permitted to enter into a revenue sharing agreement or amalgamation (subject to conditions which are yet to be determined).

Some of the government’s decisions are dependent upon the passage of legislation. On behalf of AHA (Vic) members, we will continue our thorough engagement with the Guy/Walsh Coalition Opposition in order to obtain their support for the successful passage of the legislation.

AHA (Vic) looks forward to working with the Government to finalise details and to give effect to the announcement. This includes the price of an entitlement to be calculated using a formula based on each venue’s gaming revenue. This means that venues with similar revenue will pay a similar premium.

A second premium will be payable for the period 2032 to 2042. The same methodology will be used to determine the amount of the second premium. You will be advised of the amount of the second premium before 2032.

The Government has announced that the tax scales will be amended to make the tax structure more progressive. This will be done by inserting a new tax bracket and

adjusting the tax rates for the top three brackets.

(3) AHA (Vic) continued to provide input to the Department of Justice and the VCGLR on the implementation and expansion of the “Your Play” voluntary pre-commitment system; (4) AHA (Vic), in conjunction with AHA National and other Branches, successfully advocated to the Federal Government that any proposed increase in GST should be tax neutral in respect of the operation of gaming machines; (5) AHA (Vic) actively engaged with the VCGLR and where appropriate the Department of Justice on key gaming system innovations, including: • Ticket-In-Ticket-Out technology, and • the implementation of loyalty schemes in conjunction with the “Your Play” voluntary pre-commitment system.

(6) AHA (Vic) continued to actively advocate to the Department of Justice and the Minister for Gaming and Liquor Regulation for an increase in the current $1,000 threshold for payment by cheque of gaming winnings; (7) AHA (Vic) actively engaged with AUSTRAC in respect of AML / CTF requirements applying to gaming venues; (8) AHA (Vic) in conjunction with AHA National and other Branches continued to lobby the Federal Government on illegal off-shore wagering and successfully advocated for the introduction of a ban on on-line in-play wagering;

(9) Through the AHA (Vic) / Tabcorp PubTAB Development Commitment, significant technological advancements are now being trialled across Victoria directed to effectively integrating the retail and digital wagering services to the benefit of PubTAB operators including the introduction of digital betting commissions being attracted to PubTAB operators; (10) Continuing to facilitate VCGLR requirements for venue operators to lodge annual reviews of self-exclusion and Responsible Gambling Code operational in all gaming venues across Victoria; and (11) Maintaining close and confidential contact with Victoria Police in their continuing efforts to address armed crime events against gaming venues, including the conduct of seminars for gaming members.

(C) Workplace Relations 1) Continuing to provide high quality workplace relations support, service and advice to all AHA (Vic) members, including visitation to members for award awareness and other day to day employment related areas of concern; 2) Support to members in the areas of unfair dismissals, adverse action / general protection claims, issue resolution and related issues; 3) Support to members in relation to Fair Work Ombudsman issues including alleged underpayment of entitlements and other investigations; 4) Strategic workplace structure reviews and restructuring support upon the request of a member;

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5) Continuing to provide member briefings and seminars on current and emerging workplace relations issues; 6) Working with Migration Agent Corporate Partners to provide the growing need for advice in relation to migration visa issues and changes within the visa requirements and obligations; 7) Providing leadership in the AHA National workplace relations agenda; and 8) Working with members to understand their day to day workforce issues and assisting with discussion and possible solution for the longer term benefit of the member business.

(D) Political Engagement (1) Following the re-election of the Turnbull Coalition Government in July 2016, AHA (Vic) in conjunction with AHA National and other Branches provided considerable input to relevant Ministers having previously canvassed the AHA Policy Agenda prior to the Federal Election; (2) AHA (Vic) continued to financially support political parties and current and aspiring members of State and Commonwealth Parliaments who demonstrate an empathy for pub interests and a willingness to consult on relevant matters; and All disclosure requirements of the Australia Electoral Commission, the Fair Work Commission and the Industrial Registrar are complied with.

2. Membership of Government Board and Committees and Working Parties relevant to AHA (Vic) interests, including: • Department of Justice Gaming Machine Arrangements Industry Advisory Group; • Ministerial Liquor Control Advisory Council and related working parties; • Responsible Gambling Ministerial Advisory Council and related working parties; • VCGLR Industry Association working groups; • Victorian Government Pre-commitment Implementation Industry Advisory Group; • Ministerial Live Music Roundtable; • Victoria Police Security Advisory Council; • Taxi & Hire Car Ministerial Forum; • Victorian Responsible Gambling

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Foundation - Responsible Gambling Awareness Week Committee; and • National Alcohol Strategy 2016-2021 Working Group.

3. Submissions were made in response to a range of Federal and State Government proposals and Discussion Papers, including: • Review of the Liquor Control Reform Act 1998; • Gaming Machine Harm Minimisation Measures - Review conducted by Department of Justice; • VCGLR regarding action by Victoria Police at the Supreme Court;

• Minster Kairouz regarding performance of Intralot Gaming Services (monitoring standards);

Professionals Forum”, Gaming Forums and an extensive range of workplace relations and special interest seminars;

• City of Yarra regarding Planning Scheme amendments affecting licensed premises;

• Attendance at Liquor Licensing Forums and Accords across Victoria;

• Victorian Parliamentary Inquiry into unregulated accommodation;

• Regular Member e-mails and Bulletins alerting members to issues and opportunities;

• VCGLR regarding Review of Late Night Licence conditions; and • Australian Competition Tribunal regarding merger of Tatts and Tabcorp.

4. Provisions of a range of events, information and education programs to members across Victoria including: • Divisional meetings, “Pubs, Pots and Profits” forums and dinners, “Hotels & Hashtags”, the “F&B

EVENT

• A regular online members’ update by the CEO through the AHA (Vic) / TAA (Vic) website; • Provision of the AHA (Vic) Food Safety Template, including an online option and the AHA (Vic) Liquor Licensing Compliance Kit to members; and • 2016/17 was another successful year in the hosting of AHA (Vic) and TAA (Vic) events.

A summary of these hosted events is as follows:

DATE

VENUE

ATTENDANCE

2016 AHA (Vic) Council Luncheon

Tuesday 12 July 2016

Hyde Street Hotel, Yarraville

118

2016 AHA (Vic) Council Luncheon

Tuesday 06 September 2016

The Mail Exchange, Melbourne

122

AHA (Vic) 168th Annual General Meeting and Luncheon

Tuesday 04 October 2016

Grand Hyatt, Melbourne

160

2016 AHA (Vic) Council Christmas Soirée Dinner

Tuesday 13 December 2016

Eureka 89, Southbank

184

AHA (Vic) Annual Cocktail Party

Tuesday 07 February 2017

Park Hyatt, East Melbourne

305

TAA (Vic) Victorian Hotel Market Update & Economic Outlook

Thursday 16 March 2017

Sofitel Melbourne On Collins, Melbourne

173

AHA (Vic) Council Luncheon

Tuesday 21 March 2017

Hophaus Bier Bar Grill, Southbank

144

AHA (Vic) Council Luncheon

Tuesday 09 May 2017 The Pumphouse Hotel and St Andrews Conservatory, Fitzroy

AHA (VIC) COUNCIL

142

PUBS, POTS & PROFITS Pubs, Pots and Profits - Wangaratta

Tuesday 19 July 2016

Old Town ‘n’ Country, Wangaratta

58

Pubs, Pots and Profits - Echuca

Tuesday 16 August 2016

The Cal, Echuca

45

Hotels & Hashtags - Pub Innovation

Tuesday 30 August 2016

Amora Hotel Riverwalk, Melbourne

191

Pubs, Pots and Profits - Horsham

Tuesday 13 September 2016

Exchange Hotel, Horsham

45

Pubs, Pots and Profits - Christmas Party

Wednesday 23 November 2016

Carlton Brewhouse, Abbotsford

238

Pubs, Pots and Profits - Inverloch

Tuesday 21 February 2017

The Invy Espy Hotel, Inverloch

92

Pubs, Pots and Profits - Thornton

Tuesday 07 March 2017

Rubicon Hotel Motel, Thornton

55

Pubs, Pots and Profits - Wodonga

Tuesday 23 May 2017

Elgin’s, Wodonga

58

Pubs, Pots and Profits - Marong

Tuesday 27 June 2017

Marong Family Hotel, Marong

53

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EVENT

DATE

VENUE

ATTENDANCE

AHA (VIC) LADIES EVENTS 2016 AHA (Vic) Grand Final Ladies Luncheon

Wednesday 28 September 2016

The Langham Melbourne, Southbank

244

AHA (Vic) Women’s Network Breakfast

Wednesday 08 March 2017

The Langham Melbourne, Southbank

119

AHA (Vic) Ladies Luncheon

Wednesday 10 May 2017

Woolshed Pub, Docklands

108

AHA (VIC) GENERAL AHA (Vic) Invitation to the EJ Whitten Foundation Grand Final Luncheon

Wednesday 28 September 2016

Atlantic, Docklands

72

F&B Pub Professionals Network

Wednesday 26 October 2016

Grosvenor Hotel, St. Kilda East

22

Pubovation Tour

Tuesday 28 February 2017

The Imperial Hotel, Melbourne

Rosstown Hotel, Carnegie

Grosvenor Hotel, St. Kilda East

Garden State Hotel, Melbourne

96

F&B Pub Professionals Network

Tuesday 04 April 2017

Newmarket Hotel, St. Kilda

22

EOFY Business Information Session

Wednesday 14 June 2017

AHA (Vic)

55

TAA (VIC) GENERAL TAA (VIC) & HOSTPLUS Breakfast with Damien Hardwick

Wednesday 13 July 2016

The Hotel Windsor, Melbourne

49

Quarterly Networking Luncheon

Thursday 25 August 2016

Radisson on Flagstaff Gardens, Melbourne

22

TAA (Vic) Leaders’ Luncheon

Tuesday 06 December 2016

Crown, River Room, Southbank

143

Quarterly Networking Luncheon

Thursday 16 February 2017

Melbourne Marriott Hotel, Melbourne

27

2017 TAA (Vic) Golf Day

Monday 08 May 2017

Commonwealth Golf Club, South Oakleigh

42

TAA (Vic) Victorian Hotel Market Update & Economic Outlook

Thursday 16 March 2017

Sofitel Melbourne On Collins, Melbourne

173

Wednesday 24 May 2017

The Langham Melbourne, Southbank

TAA (Vic) Director of Sales and Marketing

TAA (Vic) Director of Sales and Marketing

TAA (Vic) Director of Sales and Marketing Quarterly Networking Luncheon

14

AWARDS 2016 AHA (Vic) State Awards for Excellence

Monday 14 November 2016

Crown, Palladium, Southbank

2017 TAA (Vic) Accommodation Awards for Excellence

Thursday 22 June 2017

Grand Hyatt, Melbourne

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1,200 472

5. Continuing pursuit of performance and efficiency opportunities within AHA (Vic) administration including: • The most significant restructure of the AHA (Vic) administration in recent history;

Conclusion and thanks The considerable contribution of AHA (Vic)’s major corporate partners is a testament of their ongoing commitment to the pub and hotel industry. Once again we acknowledge and thank:

• A critical analysis of our significant Corporate Partner Network and its respective income tiers has been undertaken with strategic product/price change implemented in FY 17/18;

• Tabcorp, • Carlton and United Breweries, • Treasury Wine Estates, • AON Risk Services, and • Hostplus.

• Development and implementation of new partner/member events such as; ‘Pubovation’, Pub Performance Forum and Women’s Networking Breakfasts have been successfully adopted in our diverse events calendar to reinforce partner/ member value; and

The contributions of the many other industry suppliers also deserve due recognition.

AHA (Vic) member pub and hotels rely on the ongoing availability of quality products and services from the industry suppliers. In this regard, AHA (Vic) is constantly striving to ensure there are appropriate and adequate opportunities for our corporate partners and industry suppliers to engage with publicans and hoteliers to advance business opportunities.

• A highly targeted member attraction strategy has been developed which is designed to better direct our membership growth efforts in FY 17/18.

To the Executive Board and Council of AHA (Vic), I thank you for your contributions to build a strong and stable industry Association.

Our unity allows us to have a forceful impact in political circles to achieve results for our membership and the uncompromising leadership provided by Peter Burnett AM is well noted in this regard. Thanks also to Mark Robertson and David Canny for their guidance and support in their roles as Vice-Presidents.

The AHA (Vic) administration team has collectively and individually demonstrated professionalism and commitment with a results-driven approach. Your dedication to the Association is evident and much appreciated.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Victoria)

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TAA (VIC) REPORT

Performance Review In the 2016/17 year, Tourism Accommodation Australia, Victoria, (TAA (Vic)), worked assiduously to address issues and opportunities of interest to our diverse network of 3, 4 and 5-star hotels, motels and serviced apartments. Activities of note included: • Shaping the agenda on salient industry issues and engaged with members, through regular general managers’ meetings, to provide timely updates on activities undertaken by TAA (Vic) to protect and promote the interests of accommodation hoteliers; • Continued interaction with key industry stakeholders, for example, relevant parliamentarians, Visit Victoria, Tennis Australia, Melbourne Airport, Melbourne City Council, Victoria Racing Club, Marriner Group and Her Majesty’s Theatre, to provide them a platform to engage with accommodation hoteliers and discuss matters of mutual interest; • Leveraged TAA (Vic)’s relationships with, and access to, prominent hotel and tourism industry leaders to conduct regular Boardroom lunch meetings and determine an agreed platform to address relevant challenges and opportunities; • Lobbied all levels of government to achieve outcomes on key issues for accommodation hoteliers, including pending changes to relevant workplace relations legislation; lessening of restrictions relating to hotels advertising room rates via online channels; securing a reduction in the backpacker tax

and increased flexibility in related employment provisions, and exclusions gained on applicable stamp duty and land tax surcharges, for foreign investors purchasing hotels; • Interacted with members across a range of communication channels, including electronic newsletters, industry relevant reports and submissions and the TAA (Vic) website to keep them abreast of evolving industry issues. This included publishing a range of relevant articles in the ‘Hotel Today’ magazine; • Conducted meetings on topical matters, for member benefit, including Human Resources and Financial Controllers meetings; Director of Sales and Marketing meetings; staff and management training to enable them to interact and share relevant ideas and insights; • Developed and delivered specialist workshops and seminars to provide current industry trends and performance on key metrics, for example, the TAA (Vic) hotel market update and economic outlook forum, and • Celebrated the success of hotels and service staff located across Victoria via event planning and execution of the TAA (Vic) State Awards for Excellence, an event that also provided winners a pathway for recognition at a national level.

Outcomes achieved During 2016/17, TAA (Vic) worked with TAA and AHA nationally to:

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• Achieve a reduction in Sunday and public holiday penalty rates and a pending decision on more flexible part-time provisions in the Hospitality Industry (General) Award 2010; • Highlight the anti-competitive behaviour of Online Travel Agents (OTAs). The outcome of this sustained lobbying saw some lessening of restrictions, in particular the removal of the all of inventory clause, and the ability for hotels to control rates offered via offline channels and to loyalty program members. TAA (Vic) has assisted TAA National in gathering an evidence base to assist the ACCC in putting together a case on the need for full online rate parity. This work is continuing; • TAA National worked with industry to campaign against the backpacker tax, securing a decrease in the applicable tax rate from 32.5 percent to 15 percent as well as increased flexibility in the conditions applying to working holiday maker (WHM) visas. TAA was the primary advocate of the decision to allow a single employer with premises in different regions to employ a WHM for 12 months, with six months in each region; • Representations made to the State Government concerning stamp duty and land tax surcharges. Exclusions afforded to accommodation providers mean a transaction tax surcharge does not apply to foreign investors purchasing hotels, motels and serviced apartment complexes.

- Exemptions for land tax surcharges are now also available to commercial operators who make a strong and positive contribution to the Victorian

economy by, for example, engaging local labour and utilising local materials and services; and • Collect benchmark state and national salary data, to track trends for the benefit of our members. This information was anonymously aggregated with data received from states and territories across Australia to compare salaries and benefits paid to management and employees.

This information provided a snapshot of movements in salary levels across the industry over the past financial year and will be used as a basis to map salary and benefit trends in future years.

Looking forward Approaching the end of the 2016/17 financial year, the TAA (Vic) Board agreed upon four nationally relevant and four state-specific priority issues for attention in 2017/18.

Priority issues of national significance include: National Goal One: Unregulated accommodation and the need to work with relevant stakeholders and all levels of government to address the short-stay accommodation issue.

National Goal Two: Industrial Relations – The development of an education campaign to help members implement changes to the Hospitality Industry (General) Award 2010 National Goal Three: On Line Travel Agents (OTAs) - Continuing to advocate the right for hotels to publicise their room rates on their own public website, at whatever price they determine, including lower than rates offered

by OTAs.

National Goal Four: Labour Force Planning - Address labour force planning issues to position the hospitality industry as an employer of choice, able to attract and retain a high calibre of staff at multiple entry points to the industry.

Priority goals of state significance in 2017/18 will include: State Goal One: Visit Victoria - Understand the role, performance and structure of Visit Victoria and the fundamental function the organisation plays in attracting meetings, events and visitors to Victoria.

State Goal Two: Industry Infrastructure Actively participate in discussions regarding the future development of industry infrastructure, including the Queen Victoria Market, the Melbourne Convention and Exhibition Centre, new rail loop, airport access, load and carriers.

State Goal Three: Lead the hotel industry’s support for the continued development of arts and theatre precincts, as an integral component of the Victorian tourism experience.

State Goal Four: Assist members to address rising utility costs, presenting energy and cost saving initiatives that offer alternatives to hoteliers to mitigate market price volatility.

These priority issues will dictate how TAA (Vic) directs its resources and attention in 2017/18 to address issues and opportunities of relevance to members.

Cheers,

Dougal Hollis General Manager Tourism Accommodation Australia (Victoria)

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2017 H otel C are REPORT

HotelCare was established in 1999 as an on-going initiative of AHA (Vic) to raise and distribute funds to worthy charities and organisations and to advance the overall interests of the pub and hotel sector in Victoria.

HotelCare is funded on behalf of all AHA (Vic) members through contributions by members with gaming machines.

Since its foundation, HotelCare has directly distributed nearly $4.4 million to charitable organisations.

One of the biggest fundraising events is the HotelCare Golf Day held each December with the kind assistance and support from the Victorian Liquor Industry Golf Club, Victoria Golf Club and our corporate partners. This day provides funds to HotelCare beyond the contributions of gaming pubs, with 100% of monies raised directed to charities and worthy causes.

The Ovarian Cancer Foundation also received a donation of $25,000 which was made at the May Ladies Lunch at the Woolshed Hotel.

Ovarian cancer is the deadliest of all women’s cancers. Each year in Australia approximately 1,580 women are diagnosed with ovarian cancer and more than 1,047 women die from the disease. This donation will help the foundation to provide support services, raise awareness of the signs and symptoms, and help fund research into treatment.

Another substantial donation this year was made to Whitelion Inc. Our $10,000 donation will go towards supporting youth at risk through employment programs, mentoring and a range of other outreach programs aimed to engage disadvantaged youth.

The tragedy that occurred in the Bourke Street Mall earlier in the year captured our hearts and we are proud to have donated $20,000 to the fund to provide financial support to assist the families most affected by the Bourke

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Street tragedy. This money will be used for psychological support, funeral costs and other ongoing care needs depending on the family.

Funds within HotelCare are also utilised to support political parties and current or aspiring members of Parliament who demonstrate a willingness to genuinely consult on relevant policy development and implementation, as well as to fund targeted initiatives in members’ interests.

Donations from HotelCare to worthy charities and causes in 2016/17 included: PETER MCCALLUM COMPREHENSIVE CANCER CENTRE

$55,000

OVARIAN CANCER FOUNDATION

$25,000

BOURKE STREET FUND

$20,000

COTTAGE BY THE SEA

$15,000

BALLARAT CYSTIC FIBROSIS

$13,500

WHITELION INC.

$10,000

STEPHANIE ALEXANDER KITCHEN GARDEN

$5,000

ASCOT VALE SPECIAL SCHOOL

$5,000

CURRAJONG SCHOOL

$5,000

BEACON FOUNDATION

$5,000

SALVATION ARMY

$3,000

NETWORK KOKODA

$2,000

ROYAL CHILDREN’S HOSPITAL

$1,250

BLUE RIBBON FOUNDATION

$750

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2016 AUSTRALIAN HOTELS ASSOCIATION (VIC) STATE AWARDS FOR EXCELLENCE

The winners of the 2016 Australian Hotels Association (Vic) State Awards for Excellence were announced at a gala dinner held on Monday 14th November at The Palladium at Crown. The finalists and winners were honoured at the ceremony in front of 1200 guests and professionals of the hotel industry.

The Masters of Ceremonies, Dave Thornton, and Ian Cover hosted the industry night of nights with a great comedic flair that set the tone for a fun-filled ceremony. There was no shortage of musical talents, with the night being kicked off by “The Voices Of”; the new calibration of Jason Singh from Taxiride and Dale Ryder from Boom Crash Opera and later by emerging Australian artists Miss Abbey Stone and Benny Walker, there was definitely no shortage of entertainment.

The AHA (Vic) State Awards for Excellence program was established in the late 1980s to recognise hotels and pubs in Victoria that demonstrate excellence across a range of categories. This year the judges noted an emphasis on investment in staff training and

infrastructure which resulted in a significant number of overall finalists in many of the 39 categories.

A new award category was introduced to this year’s program, the People’s Choice Award.

All 134 nominees from this year’s awards were eligible to participate in People’s Choice Award and from the number of votes lodged it was incredibly well embraced by hotels and their local communities. Over 3000 votes were received which resulted in a highly competitive contest, with only 37 votes determining first from fifth place. Congratulations to Criterion Hotel in Sale on being the inaugural winner of AHA (Vic) People’s Choice Award!

Another coveted award is the Nikakis Award which was established in 1997 in memory of Nick Nikakis, “recognising an individual or organisation who by their sustained performance and commitment serve as an inspiration to all in the industry”. The 2016 Nikakis Award was awarded to Mark Robertson OAM. Mark initially joined Victoria’s pub industry in the early 1990s

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and quickly established a reputation as a no holds barred businessman and publican.

His interests include the Lower Plenty Hotel, Epping Plaza Hotel, Mail Exchange Hotel, Welcome Stanger Hotel and Watergardens Hotel. Included in his AHA activities, Mark helped establish “HotelCare” to advance AHA’s charitable activities and through his leadership of the HotelCare Golf Day it has raised over $2 million for Victoria’s most needy charities and causes. He has been an AHA-nominated Board member of HOSTPLUS Superannuation for almost 13 years – a time when the fund has distinguished itself through its excellent management, financial performance and return to members. Mark is truly worthy of this award in recognition of his contribution to the industry and the broader community. Congratulations to the 2016 Nikakis Award Mark Robertson OAM. AHA (Vic) congratulates all finalists and winners of the 2016 AHA (Vic) State Awards for Excellence and encourage all members to be involved in next year’s awards.

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2016 AUSTRALIAN HOTELS ASSOCIATION (VIC) STATE AWARDS FOR EXCELLENCE

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AWARD WINNER Nikakis Award

Mark Robertson OAM

SPONSOR AHA (Vic)

OVERALL PERFORMANCE Overall Hotel of the Year – Regional

Cardinia Park Hotel - Beaconsfield

Carlton & United Breweries

Overall Hotel of the Year – Metropolitan

Zagame’s Berwick

Carlton & United Breweries

INDIVIDUAL EMPLOYEE AWARDS Hotel Industry Rising Star

Jessica Arnold – San Remo Hotel – San Remo

William Angliss Institute

Excellence in Service - Administration

Marcia Larkan – Skyways Hotel – Airport West

PFD Food Services

Excellence in Service - Gaming

Donna-Maree Furnari – Watergardens Hotel – Taylors Lakes

Excellence in Service - Front of House

David Ellis – Lord of the Isles Tavern – Newtown

Bank Of Melbourne

Excellence in Service - Back of House

Daniel Hillman – The Bridge Inn Hotel – Mernda

Vectron

Aristocrat

DINING AWARDS Best Menu & Wine List

The Malvern Hotel - Malvern

Best Pub Restaurant - Regional

Tinamba Hotel - Tinamba

Treasury Wine Estates

Best Pub Restaurant - Metropolitan

The Railway Hotel - Windsor

Best Bistro - Regional

Cardinia Park Hotel - Beaconsfield

Coca-Cola Amatil

Best Bistro - Metropolitan

The Pumphouse Hotel - Fitzroy

Coca-Cola Amatil

Best Family Dining

Knox Tavern – Wantirna South

Aon Risk Services

Aristocrat Asahi Premium Beverages

GAMING AND WAGERING AWARDS Best PubTAB - Regional

Windermere Hotel – Kangaroo Flat

Tabcorp

Best PubTAB - Metropolitan

Newmarket Tavern - Flemington

Tabcorp

Best Gaming Venue with 50 machines or less Regional

Windermere Hotel – Kangaroo Flat

Tabcorp Gaming Solutions

Best Gaming Venue with 51 machines or more Regional

Grovedale Hotel - Grovedale

Tabcorp Gaming Solutions

Best Gaming Venue with 50 machines or less Metropolitan

Westmeadows Tavern - Westmeadows

Tabcorp Gaming Solutions

Best Gaming Venue with 51 machines or more Metropolitan

Old England Hotel - Heidelberg

Tabcorp Gaming Solutions

Best Keno Venue - Regional

Mildura Gateway Tavern - Mildura

Tabcorp – Keno

Best Keno Venue - Metropolitan

Zagame’s Boronia

Tabcorp – Keno

GENERAL AWARDS Best Public Bar - Regional

The Western Hotel – Ballarat

Best Public Bar - Metropolitan

Temperance Hotel – South Yarra

Best Theme Bar

Elephant & Wheelbarrow – Melbourne

Best Presented Beer

American Hotel - Echuca

Best Live Entertainment Venue

The Westernport Hotel – San Remo

Concept Collections

Best Sports Bar - Regional

Grovedale Hotel – Grovedale

Foxtel For Business

Best Sports Bar – Metropolitan

Zagame’s – Berwick

Best Outdoor Area

Precinct Hotel - Richmond

Best Redeveloped Hotel

Somerville Hotel - Somerville

Best Retail Liquor Outlet

Old England Hotel - Heidelberg

Best Hotel Accommodation

Taylors Lakes Family Hotel – Taylors Lakes

Best Hotel - Pub Style Accommodation

Royal Mail Hotel - Yea

Asahi Premium Beverages Lion Diageo Australia Lancer Beer Systems

Fox Sports British American Tobacco United Refrigeration Australian Liquor Marketers Aon Risk Services Hostplus

PERFORMANCE AWARDS Best Environmental Practice

Kings Creek Hotel - Hastings

Solargain

Best Marketed Hotel

The Western Hotel - Ballarat

Hostplus

Outstanding Achievement in Training

Kelly’s Motor Club Hotel - Cranbourne

Outstanding Community Service

Rushworth Hotel - Rushworth

Best Hotel Group Operation

Zagame’s Corporation

People’s Choice Award

Criterion Hotel - Sale

AVTES IGT Australia H & L Australia Edge Insights

2017 TAA (VIC) ACCOMMODATION AWARDS FOR EXCELLENCE

Victoria’s finest accommodation hotels and venue staff were recognised at the 2017 Tourism Accommodation Australia (Victoria) Accommodation Awards for Excellence event.

Winners were announced at a gala dinner held at the Grand Hyatt Melbourne on Thursday 22nd June 2017.

The dinner was attended by in excess of 500 accommodation hoteliers and hospitality industry leaders, including representatives of the Victorian Government, Arts Centre Melbourne, Melbourne City Council, Destination Melbourne, Australian Grand Prix Corporation, Melbourne Food and Wine Festival, Melbourne Convention Bureau and Queen Victoria Market.

The “Outstanding Contribution to the Industry” award recognises the sustained impact of a hotelier or industry leader, who has made a significant contribution to the Victoria’s tourism and accommodation sectors. This year the recipient of this prestigious award was hotel industry doyen, Darryl Washington. In his forty six years of service to the hospitality industry Darryl has owned and operated hotels, held a number of Board positions with the Australian Hotels Association, including

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State and National President and Chair of the Accommodation Division, and been a founding and long serving director of United Innkeeper (Thirsty Camel). Darryl led many successful advocacy campaigns during his tenure and was instrumental in the concept creation and delivery of a winter marketing campaign for Melbourne hotels that was successful in generating 20,000 additional bed nights during the winter season and was the forerunner to Tourism Victoria’s seasonal marketing campaigns.

Greg Moore, TAA (Vic) Chair praised the finalists, award-winners and individuals who were honoured. “Recognising and rewarding excellence at all levels of our industry is very important as it is at the heart of engaging and motivating our people”. “The diversity and quality of hotels across Victoria is something for us all to be proud of and is worth celebrating”. “The properties and individuals who have been recognised tonight epitomise a commitment to the highest standards of excellence and contribute to positioning Victoria as premier visitor destination for local and international visitors.” Congratulations to finalists and in particular all winning accommodation providers.”

Other winners honoured were: ACCOMMODATION CATEGORY AWARD WINNERS: Deluxe Accommodation Hotel of the Year

QT Melbourne

Superior Accommodation Hotel of the Year

Amora Hotel Riverwalk, Melbourne

The Blackman, Melbourne, Art Series Hotel Group

Mid-Range Accommodation Hotel of the Year

Mercure Melbourne Treasury Gardens

Apartment Accommodation of the Year

Citadines on Bourke Melbourne

Boutique Style Accommodation of the Year

Lyall Hotel & Spa, South Yarra

Regional Accommodation of the Year

Mercure Warragul

Resort Style Accommodation of the Year

Balgownie Estate Vineyard Retreat and Spa, Yarra Glen

SPECIALTY CATEGORY - WINNERS: Deluxe Restaurant of the Year Hotel Restaurant of the Year Regional Hotel Restaurant of the Year Hotel Bar of the Year

Sofitel Melbourne on Collins - No 35 Amora Hotel Riverwalk, Melbourne - Fresco Restaurant Royal Mail Hotel, Dunkeld - The Royal Mail Dining Room InterContinental Melbourne The Rialto - Market Lane Bar

Hotel Club Lounge of the Year

Park Hyatt Melbourne

INDIVIDUAL EXCELLENCE - WINNERS: Administration Employee of the Year

Crown Towers, Melbourne - Ciara O’Brien

Concierge of the Year

Stamford Plaza Melbourne - Nikolas Adams

Engineer & Maintenance Employee of the Year Food & Beverage Services Employee of the Year

The Langham Melbourne - Anthony Sharp Rydges Melbourne - Carl Saltalamacchia The Westin Melbourne - Pamela Gould

Front Office Services Employee of the Year

Sofitel Melbourne On Collins - Nasriya Juma

Hotel Industry Rising Star

Melbourne Marriott Hotel - Jessie Roden

Housekeeper Employee of the Year

Grand Hyatt Melbourne - Khalid Wattoo

Marketing Employee of the Year Revenue Manager Employee of the Year

Melbourne Marriott Hotel - Leah Tsakmakis Sofitel Melbourne on Collins - Muhammad Zeeshan

Sales Employee of the Year

Yarra Valley Lodge - Jessica Southerden

PROPERTY PERFORMANCE - WINNERS: Best Environmental & Energy Efficiency Practice

Radisson on Flagstaff Gardens, Melbourne

Best Marketed Accommodation Provider

Grand Hyatt Melbourne

Excellence in Innovation

Grand Hyatt Melbourne

Outstanding Achievement in Training

Crown Melbourne

Outstanding Community Service Achievement

Atura Dandenong

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2017 AHA NATIONAL AWARDS FOR EXCELLENCE The stars of Australia’s booming hospitality and accommodation industry were honoured in a glittering national function on the Gold Coast on Monday 18th September.

Nearly 500 VIPs and industry guests gathered for the Australian Hotels Association National Awards for Excellence dinner, held at the RACV Royal Pines Resort.

AHA National President Scott Leach said the winners, chosen from more than 5,000 members nationwide, were the reason Australian hotels continue to lead the world.

He said the night was about rewarding new ideas, excellence and old-fashioned hard work in venues ranging from mum and dad run country pubs to huge, five star accommodation hotels.

Among the highlights was the induction of AHA (Vic) Vice President (Metroloplitan), Mark Robertson OAM, into the AHA National Hall of Fame.

Mr Robertson joined Victoria’s pub industry in the tough times of the 1990’s recession, and quickly made his mark in a range of roles. He has been a key player in major decisions made by the Victorian AHA, particularly in regard to property acquisition and in the establishment of AHA charitable activities, including the HotelCare Golf Day, which has now raised over $2m for needy causes. Mr Robertson has also served as the AHA metropolitan vice president since 2008.

Best Gaming Venue – Metropolitan Old England Hotel, Heidelberg – Vic

AHA (Vic) Winners: Best Bar Presentation & Service – Regional The Western Hotel, Ballarat – Vic Best Bistro – Metropolitan The Pumphouse Hotel, Melbourne – Vic Best Gaming Venue – Metropolitan Old England Hotel, Heidelberg – Vic Best Hotel Accommodation - General Division Royal Mail Hotel, Yea – Vic Best Keno Venue Zagame’s Boronia, Boronia – Vic Best TAB Licensed Venue The Newmarket Tavern, Newmarket – Vic TAA (Vic) Winners: Front of House Employee of the Year - Accommodation Division Nikolas Adams, Stamford Plaza Melbourne – Vic Best Marketed Hotel - Accommodation Division Grand Hyatt, Melbourne – Vic Other notable winners were Overall Hotel of the Year at a metropolitan level went to State Buildings in Perth Western Australia while at a regional level, the winner was The Prince Alfred Hotel in Ipswich, Queensland. Hotel Industry Rising Star winner was Matt Clifton from MNT Investments/Donny’s Bar, Sydney.

AHA (Vic) and TAA (Vic) would like to congratulate all the finalists and winners of the 2017 AHA National Awards for Excellence. We encourage all members to be involved in the AHA (Vic) State Awards for Excellence and the TAA (Vic) Accommodation Awards for Excellence to qualify in 2018.

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Best TAB Licensed Venue The Newmarket Tavern, Newmarket – Vic

Mark Robertson OAM National Hall of Fame

Best Hotel Accommodation - General Division Royal Mail Hotel, Yea – Vic

Best Keno Venue Zagame’s Boronia, Boronia – Vic

Best Bistro – Metropolitan The Pumphouse Hotel, Melbourne – Vic

Front of House Employee of the Year - Accommodation Division Nikolas Adams, Stamford Plaza Melbourne – Vic

Best Marketed Hotel - Accommodation Division Grand Hyatt, Melbourne – Vic

Best Bar Presentation & Service – Regional The Western Hotel, Ballarat – Vic

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OUT AND ABOUT

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AHA (VIC) CORPORATE PARTNERS DIRECTORY

APRA AMCOS

British American Tobacco Australia

Diageo Australia

www.apraamcos.com.au Angela Paez apaez@apra.com.au T: 02 9935 7781

www.bata.com.au Nicholas Booth nicholas_booth@bat.com M: 0414 783 608

www.diageo.com Andrew Grenville andrew.grenville@diageo.com T: 9947 7100 M: 0408 004 815

Aristocrat

Carlton & United Breweries

FOX Sports

www.aristocrattechnologies.com Matt McCarroll mccarroll@ali.com.au T: 03 9644 1000 M: 0438 457 246

www.cub.com.au Tim Powell tim.powell@cub.com.au T: 03 9420 6468 M: 0417 416 050

www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964

Asahi Premium Beverages

Coca-Cola Amatil

Foxtel for Business

www.asahipremiumbeverages.com Greig Davie greig.davie@asahi.com.au M: 0417 533 710

www.ccamatil.com Chris Strong chris.strong@ccamatil.com M: 0427 348 382

www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au M: 0428 423 745

AVTES

Crown Melbourne Limited

H & L Australia

www.avtes.com.au Chris Fitzgibbon chris@avtes.com.au M: 0457 771 334

www.crownhotels.com.au Crown Towers Melbourne Reservations reservations.mct@crownhotels.com.au T: 1800 811 653

www.hlaustralia.com.au Laurence Appleton laurence.appleton@hlaustralia.com.au M: 0400 101 766

Bank of Melbourne www.bankofmelbourne.com.au Steve Chapman chapmanst@bankofmelbourne.com.au T: 03 9274 4873 M: 0478 491 488

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HOSTPLUS

PFD Food Services

Tabcorp

www.hostplus.com.au Arthur Antonellos aantonellos@hostplus.com.au T: 03 8636 7713 M: 0409 389 476

www.pfdfoods.com.au Lisa Hepworth lhepworth@pfdfoods.com.au M: 0457 189 119

www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au T: 03 9868 2428 M: 0439 398 761

Plant Image

Treasury Wine Estates

www.plantimage.com.au Len Thrower len@plantimage.com.au T: 03 9466 4734 M: 0418 366 545

www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com M: 0412 107 764

Solargain

United Refrigeration

www.solargain.com.au Deana Cesari deana.cesari@solargain.com.au T: 08 9203 1204 M: 0402 077 875

www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au T: 03 9357 1401 M: 0418 540 705

Staging Connections

Vectron Systems

www.stagingconnections.com Catrina Bennell cbennell@stagingconnections.com M: 0408 679 958

www.vectron.com.au James Verlaque jamesv@vectron.com.au T: 03 9328 8222 M: 0426 227 040

IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com T: 03 8588 5972 M: 0434 476 964 Lancer Beverage Systems www.lancerbeverage.com Dean Ferraro dferraro@lancerbeverage.com T: 03 8336 1844 M: 0423 557 576 Lion www.lionco.com Matt Windsor matthew.windsor@lionco.com T: 03 9277 5826 M: 0417 262 270

William Angliss Institute of TAFE www.angliss.edu.au Stuart Walsh stuart.walsh@angliss.edu.au M: 0466 332 783

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AHA (VIC) COMMERCIAL PARTNERS

ACCOUNTANTS HLB Mann Judd www.hlbvic.com.au Chris Simpson csimpson@hlbvic.com.au T: 03 9606 3888 M: 0412 524 974 Charman Partners www.charmanpartners.com.au David Gow david@charmanpartners.com.au T: 03 9878 8200

ACCOUNTING & BUSINESS ADVISORY SERVICES ShineWing Australia www.shinewing.com.au Tim Stillwell tstillwell@shinewing.com.au T: 03 8635 1861

ALCOHOL BEVERAGE SUPPLIERS Asahi Premium Beverages www.asahipremiumbeverages.com Greig Davie greig.davie@asahi.com.au M: 0417 533 710 Carlton & United Breweries www.cub.com.au Tim Powell tim.powell@cub.com.au T: 03 9420 6468 M: 0417 416 050

Coca-Cola Amatil www.ccamatil.com Chris Strong chris.strong@ccamatil.com M: 0427 348 382

Premium Beverages www.premiumbeverages.com.au Allan O’Connell allan.oconnell@premiumbeverages.com.au T: 03 9245 1900 M: 0448 998 842

Diageo Australia www.diageo.com Andrew Grenville andrew.grenville@diageo.com T: 9947 7100 M: 0408 004 815

AMUSEMENTS

Lion www.lionco.com Matt Windsor matthew.windsor@lionco.com T: 03 9277 5826 M: 0417 262 270 Treasury Wine Estates www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com M: 0412 107 764 Australian Liquor Marketers (ALM) www.almliquor.com.au Bernard Hughes bernard.hughes@almliquor.com.au T: 03 8368 6333 Coldstream Brewery www.coldstreambrewery.com.au Rohan Peters rohan@coldstreambrewery.com.au T: 03 9739 1794

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Venue Smart www.venuesmart.co Chris Adam sales@venuesmart.co M: 0412 517 817

ARCHITECTURE / INTERIOR DESIGN Bate Design Strategies www.bate.com.au James Bate james@bate.com.au T: 03 9416 3394 Herniman Group www.herniman.com.au John Herniman herniman@herniman.com.au T: 03 9419 7500 Round6 Architects www.round6.com.au Luke Ponti luke@round6.com.au T: 03 8412 3400

ATM AND EFTPOS CASH OUT SUPPLIERS BANKTECH Group Pty Ltd www.banktech.com.au Lisa Stocker lisas@banktech.com.au M: 0403 396 758 Cashpoint Payment Solutions www.cashpoint.com.au Meagan Borg meagan@cashpoint.com.au T: 1300 286 832 Dash ATM Services www.dashatm.com.au James Harding james@dashatm.com.au M: 0439 766 739 NEXT Payments www.nextpayments.com.au John Bakker jbakker@nextpayments.com.au M: 0418 500 868

BROKERS & VALUERS

COFFEE SERVICE

Cropley Commercial www.cropleycommercial.com.au George Iliopulos george@cropleycommercial.com.au T: 03 9690 6444

Genovese www.genovese.com.au Adam Genovese info@genovese.com.au T: 03 9383 3300

CRE Brokers www.crebrokers.com Julie Opperman julie@crebrokers.com T: 03 9580 5600

COMMERCIAL FINANCE

Knight Frank Valuations Samantha Freeman sfreeman@vic.knightfrankval.com.au T: 03 9604 4709 M: 0438 126 720

CASH MANAGEMENT SOLUTIONS SprintQuip www.sprintquip.com.au Mark Leske markl@sprintquip.com.au M: 0404 850 070

BANKING SERVICES Bank of Melbourne www.bankofmelbourne.com.au Steve Chapman chapmanst@bankofmelbourne.com.au T: 03 9274 4873 M: 0478 491 488

BEVERAGE DISPENSING EQUIPMENT Lancer Beverage Equipment www.lancerbeverage.com Dean Ferraro dferraro@lancerbeverage.com T: 03 8336 1844 M: 0423 557 576

CATERING EQUIPMENT FINANCIER Geared Asset Finance www.gearedfinance.com.au Mathew Taverner mtaverner@gearedfinance.com.au T: 1300 828 567 SilverChef www.silverchef.com.au Mark Carey mark.carey@silverchef.com.au T: 1800 337 153 M: 0437 750 018

CLEANERS BOOKKEEPING OnTap Hospitality www.on-tap.com.au Tim Stillwell tim@on-tap.com.au T: 03 8635 1861

Jani-King www.janiking.com.au Gilles Delord gilles@janiking.com.au T: 03 9265 2200 NAKS Hospitality www.naks.com.au Matthew Hammet matthew@naks.com.au M: 0435 843 424

Berkeley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au T: 03 9347 4154

CONSTRUCTION SERVICES Purple Hills www.purplehills.com.au Brian Laker brian@purplehills.com.au T: 1300 999 747 M: 0437 161 791

DIGITAL MARKETING Impact Data www.impactdata.com.au Sarah Franklyn sarah.franklyn@impactdata.com.au T: 03 9827 7790

DINING RESERVATION PLATFORM Quandoo Australia www.quandoo.com.au Timothy Preston Timothy.preston@quandoo.com.au T: 1800 762 025 M: 0478 696 662

DRAIN CLEANING The Drain Man www.thedrainman.com.au Brendan Dover brendan@thedrainman.com.au T: 1800 843 372

TJS Services Group www.tjsservices.com.au Nick Bailey nbailey@tjsservices.com.au T: 03 9645 6564 M: 0498 003 651

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ELECTRICITY & GAS

EVENT STAGING

HOSPITALITY TRAINING

Trans Tasman Energy Group www.tteg.com.au Craig Marschall cmarschall@tteg.com.au T: 1300 118 834

Staging Connections www.stagingconnections.com Catrina Bennell cbennell@stagingconnections.com M: 0408 679 958

The Hotel School hotelschool.scu.edu.au Vashti Silver vashti.silver@scu.edu.au T: 02 8249 3217

Elgas www.elgas.com.au Ray Squires Ray.squires@elgas.com.au T: 02 9672 0777

FOOD SERVICE DISTRIBUTORS

GAMING

PFD Food Services www.pfdfoods.com.au Lisa Hepworth lhepworth@pfdfoods.com.au M: 0457 189 119

Tabcorp www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au T: 03 9868 2428 M: 0439 398 761

University Food Group www.universityfood.com.au Alex Marcocci sales@universitymeat.com.au alex.marcocci@universtiymeat.com.au T: 03 9347 6933 M: 0412 361 815

GAMING MACHINE & SOLUTIONS SUPPLIER

EMPLOYMENT SOLUTIONS Emprevo www.emprevo.com Wendy Fergie wendy.fergie@emprevo.com M: 0413 005 727

ENERGY Solargain www.solargain.com.au Deana Cesari deana.cesari@solargain.com.au T: 08 9203 1204 M: 0402 077 875 ENERGIS www.energis.com.au Steven Field steven@energis.com.au T: 03 9376 7001 M: 0418 317 170

Yume www.yumefood.com.au Joy Lomasney eat@yumefood.com.au P: 03 8601 8907

FOOD SAFETY / KITCHEN CONSULTANCY Oscar Hospitality www.oscarhospitality.com.au Diane Buettel diane@oscarhospitality.com.au T: 03 9560 1844

ENERGY DRINK Red Bull Australia www.redbull.com.au Marlon Hastwell marlon.hastwell@au.redbull.com T: 03 9647 7402 M: 0423 799 371

EVENT ATM SOLUTIONS

IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com T: 03 8588 5972 M: 0434 476 964

GAMING MACHINE MANUFACTURERS Aristocrat www.aristocrattechnologies.com Matt McCarroll mccarroll@ali.com.au T: 03 9644 1000 M: 0438 457 246

GLASS, FILM & TINT FURNITURE & REFURBISHMENT SPECIALISTS Concept Collections www.conceptcollections.com.au Rob Lens robl@conceptcollections.com.au T: 03 9763 5222 M: 0422 049 355

Venue Smart www.venuesmart.co Chris Adam sales@venuesmart.co M: 0412 517 817

34 | 2017 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

O’Brien Glass www.obrienglass.com.au Shayne Adam shayne.adam@obrienglass.com.au M: 0408 22 33 06

GLASS WASHERS & DISHWASHERS Aqua Wash Technologies www.aquawash.com.au Craig Yeoman craig@aquawash.com.au T: 1300 298 298 M: 0412 559 063

HOSPITALITY INSIGHTS

LAUNDRY SERVICE

MEDIA

Edge Insights www.edgeinsights.com.au Garry Robilliard garry@edgeinsights.com.au T: 03 9678 9039 M: 0427 012 869

South Pacific Laundry www.southpacificlaundry.com.au Robert Teoh robert.teoh@southpacificlaundry.com.au M: 0421 716 888

The Age www.theage.com.au Marina Caccavari mcaccavari@fairfaxmedia.com.au M: 0439 773 584

HYGIENE & PEST CONTROL SOLUTIONS

LEADERSHIP & TEAM DEVELOPMENT

MESSAGE ON HOLD SERVICE

Rentokil Initial www.rentokil-initial.com.au Lynley Bradshaw lynley.bradshaw@rentokil-initial.com M: 0422 516 852

OMC - Facilitation and Training www.omc-group.com.au Damien O’Malley damien@omc-group.com.au M: 0402 146 059

IMMIGRATION ADVICE & PROCESSING

LIQUOR, GAMING, & PLANNING LAWYERS

Absolute Immigration Services www.absoluteimmigration.com Ben Reid benr@absoluteimmigration.com T: 03 9827 3721 F: 03 9827 3955

Bazzani Scully Priddle www.bazzaniscullypriddle.com.au Alison Elverd aelverd@bsplawyers.com.au Elizabeth Priddle epriddle@bsplawyers.com.au T: 03 9670 0722 F: 03 9670 0622

TSS Immigration www.tssimmigration.com.au Brendan Halliday brendan@tssgroup.com.au T: 9421 1020 M: 0403 006 994

INDUSTRIAL RELATIONS LAWYER Workplace Legal www.workplacelegal.com.au Oliver Oostermeyer ooostermeyer@workplacelegal.com.au T: 03 9972 4951 M: 0413 573 7971

Wisewould Mahony www.wisewoulds.com.au Tony Joyce tony.joyce@wisemah.com.au John Nolan john.nolan@wisemah.com.au T: 03 9629 8333 Ryan Commercial Lawyers www.ryanslaw.com.au Paul Ryan pryan@ryanslaw.com.au T: 03 9628 9600 M: 0418 393 535

KITCHEN COST MANAGEMENT

MUSIC LICENSING APRA AMCOS www.apraamcos.com.au Angela Paez apaez@apra.com.au T: 02 9935 7781 Phonographic Performance Company of Australia www.ppca.com.au Karla Skarda kskada@ppca.com.au T: 02 8569 1100

MUSIC SOLUTIONS Nightlife Music www.nightlife.com.au Jeremy Sproull jeremys@nightlife.com.au T: 1800 679 748

OUTDOOR HEATING SOLUTIONS

IT SOLUTIONS Fitzroy IT www.fitzroy.it Tim Jenkinson tim@fitzroy.it T: 1300 FITZ IT

Image on Line www.imageonline.com.au Paul Williams paul.williams@imageonline.com.au T: 03 9417 7644

LIQUOR BUYING GROUPS United Innkeeper Association Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au Mia Llyod mial@thirstycamel.com.au M: 0419 418 548

Bromic Heating www.bromicheating.com.au Tom Martic tomm@bromic.com.au M: 0404 090 647 Thermofilm www.thermofilm.com.au Greg Trezise g.trezise@thermofilm.com.au M: 0402 127 375

Cooking the Books www.cookingthebooks.com.au Andrew Briese andrew@cookingthebooks.com.au T: 03 9318 9086 M: 0412 748 809

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OUTSOURCED ACCOMMODATION SERVICE PROVIDER AHS Hospitality www.ahshospitality.com.au Steven Tochner stochner@ahshospitality.com.au M: 0417 002 304 LUXXE www.luxxe.com.au Craig Coughlin craigc@luxxe.com.au T: 03 9203 4995 M: 0407 005 267

PAYROLL PROCESSING Crawshay Consultants www.crawshay.com.au Andrew Crawshay andrew@crawshay.com.au T: 03 9882 5837

PAYROLL SYSTEMS Wage Easy www.wageeasy.com.au Peter Fanning peter.fanning@wageeasy.com.au T: 03 997 9236 M:0409 353 743

PAY TV FOX Sports www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964 Foxtel for Business www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au M: 0428 423 745

PLANTSCAPING

REFRIGERATION

Plant Image www.plantimage.com.au Len Thrower len@plantimage.com.au T: 03 9466 4734 M: 0418 366 545

United Refrigeration www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au T: 03 9357 1401 M: 0418 540 705

POINT OF SALE SYSTEMS

Bar Fridges Australia www.bar-fridges-australia.com.au Cory Allan cory@bar-fridges-australia.com.au T: 03 5337 6399 F: 03 5337 6499

H & L Australia www.hlaustralia.com.au Laurence Appleton laurence.appleton@hlaustralia.com.au M: 0400 101 766 Vectron Systems www.vectron.com.au James Verlaque jamesv@vectron.com.au T: 03 9328 8222 M: 0426 227 040

PRINTING SERVICES NEO www.neo.com.au Franco Dissegna franco.dissegna@neo.com.au T: 03 8809 2500 New Creation Print www.newcreationprint.com.au Jennifer Snell Jennifer@newcreationprint.com.au T: 03 8561 4023 M: 0418 171 534

RECRUITMENT OF OVERSEAS HOSPITALITY PERSONNEL TSS Immigration www.tssimmigration.com.au Will Aldous will@tssgroup.com.au T: 9421 1020 M: 0438 874 438

36 | 2017 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

STAFF MANAGEMENT & RECRUITMENT APP Paddl Career Lounge Robelen Bajar robelen@paddljobs.com.au T: 03 9514 3000

SUPERANNUATION HOSTPLUS www.hostplus.com.au Arthur Antonellos aantonellos@hostplus.com.au T: 03 8636 7713 M: 0409 389 476

TOBACCO SUPPLIER British American Tobacco Australia www.bata.com.au Nicholas Booth nicholas_booth@bata.com M: 0414 783 608

TRANSPORTATION kyBus S www.skybus.com.au Lisa Oatham lisao@skybus.com.au M: 0499 491 114

TRAINING AVTES www.avtes.com.au Chris Fitzgibbon chris@avtes.com.au M: 0457 771 334 William Angliss Institute of TAFE www.angliss.edu.au Stuart Walsh stuart.walsh@angliss.edu.au M: 0466 332 783

WORKERS COMPENSATION SPECIALISTS Gallagher Bassett www.gallagherbassett.com.au Elisha Garipidis Elisha_Garipidis@gbtpa.com.au T: 03 9297 9219 M: 0400 752 224

WORKPLACE EFFICIENCIES Workpro www.workpro.com.au Tania Evans tevans@workpro.com.au T: 1300 975 776 M: 0415 294 183

Big Hat www.bighat.com.au Dave Staughton bigdave@bigpond.net.au M: 0408 375 100 Typsy www.typsy.com Aaron Johnson aaron@typsy.com M: 0404 008 338

VALUERS & PROPERTY CONSULTANTS Charter Keck Cramer www.charterkc.com.au Tony Close tony.close@charterkc.com.au T: 03 8102 8873 M: 0407 510 025

VISUAL ENTERTAINMENT SOLUTIONS Big Screen Video www.bigscreenvideo.com.au Craig Thomson craig@bigscreenvideo.com.au T: 1300 BIG SCREEN M: 0418 531 802

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CORPORATE PARTNERS