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373102 - Lucas Real Estate - A4 Booklet (16pp+Cover) - Leasing with Lucas - PM

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LEASING WITH LUCAS

FOCUSED. PROVEN. INNER-CITY EXPERTS.

Since 2003, Lucas Real Estate has led the way in vertical living and property management through one key focus: care.

Care for your investment, care for renters, and care for the outcomes that matter most to you.

For over two decades, our team has built a reputation on delivering a personalised, proactive service. One that provides property owners with peace of mind, while maximising the return on their most important investment.

With deep local expertise in Melbourne’s inner-city apartment market, we manage a portfolio of over 1,550 properties – one of the largest in the area.

From securing top-quality renters, to maintaining properties to the highest standard possible, we chart the very best course for your investment.

Supported by dedicated systems and a skilled team, we provide consistent results with transparency, communication, and the hands-on attention that makes us a trusted leader in innercity Melbourne, Docklands, Southbank, Port Melbourne and surrounding areas.

VERTICAL LIVING SPECIALISTS

We don’t just lease apartments, we live the lifestyle ourselves. From sleek one-bedders to statement penthouses, our property management team knows the buildings, the floorplans, and the renters who seek them.

This genuine insight gives us an edge that generalist agencies can’t replicate:

• Bespoke leasing strategies for apartments, townhouses, and penthouses

• Local knowledge from a team who lives in the community

• Respected across Docklands, CBD, Southbank, Port Melbourne, and inner-city Melbourne

• A curated database of serious, inner-city renters

1,550+ 15 1.3% 42%

8 20+ years 35 $930M properties under management average days on market average vacancy rate renter retention and lease renewals languages spoken experience in the Melbourne market professional team members total value of assets under management

WHERE WE LEASE

DOCKLANDS
EAST MELBOURNE
NORTH MELBOURNE
PORT MELBOURNE
SOUTH MELBOURNE
ALBERT PARK
MIDDLE PARK
RICHMOND
SOUTH YARRA
WINDSOR
WEST MELBOURNE
SOUTH WHARF

YOUR LEASING JOURNEY, WITH US EVERY STEP OF THE WAY

PREPARE YOUR PROPERTY

PREPARE MARKETING

TARGETED ONLINE EXPOSURE

LEASE RENEWAL OR FINDING NEW RENTERS

REPAIRS & MAINTENANCE

REGULAR COMMUNICATION

IMPACTFUL OPEN HOMES

THOROUGH RENTER SELECTION

ORGANISE LEASE AGREEMENT

INVESTMENT PROTECTION

MANAGE ACCOUNTS & OUTGOINGS

HOW WE MANAGE YOUR PROPERTY

We understand your investment is more than just an asset. It’s your income, your future, and your nest egg. Keeping this in mind, here is what we do to manage your property.

HASSLE-FREE MANAGEMENT

We take the stress out of owning an investment property, by managing every detail, from renter relations to ongoing reporting, to maintenance issues.

HIGH RETURN ON INVESTMENT

The market is always shifting, so we keep our fingers on the pulse with continuous monitoring of market trends, as well as conducting regular rental reviews, to ensure your rental income is maximised while overhead costs are kept low.

RENTER SELECTION PROCESS

We ensure the best renter for your property. Our screening process covers quality promotion, thorough reference and background checks, detailed property inspection reports, and a strict policy towards payments and maintenance.

MANAGEMENT OF ACCOUNTS

Clear, efficient financial management supports your investment performance. We provide transparent reporting through monthly statements, an annual income and expenditure summary, and prompt electronic payments, while also managing ownership costs such as rates and strata fees.

HOW WE MANAGE YOUR PROPERTY

When you sign on with Lucas, you can expect a ‘first-person perspective’ approach. We place ourselves in your shoes, treating your property as if it were our own.

PERIODIC INSPECTIONS

Inspections are conducted throughout the tenancy, in line with legislation, with detailed reports and photos where possible. This helps identify issues early and maintain your property’s condition.

REPAIRS AND MAINTENANCE

The longevity of your property comes down to timely, quality maintenance. We get in contact with someone from our trusted list of tradespeople as soon as an issue has been reported, making sure both your renter and your property is being looked after.

INVESTMENT PROTECTION

Full protection of your property is vital. We will refer you to several market-leading insurance companies that can tailor protection to your specific needs and assist you with organising appropriate cover.

PREPARING YOUR PROPERTY FOR LEASE

Presenting your property at its best is key to attracting the right renters. We assist with organising cleaning, maintenance, and compliance requirements, ensuring your property is lease ready and positioned for strong performance.

RENTAL REVIEWS AND RENEWALS

We regularly assess changes in the rental market to ensure that, when it comes time to review your lease, your tenancy is performing at its best and you are satisfied with your renters.

MULTILINGUAL COMMUNICATION

Timely, transparent, and comprehensive communication is at the heart of our service. You’ll always be informed as soon as possible, supported by our multilingual team speaking eight languages for international owners and renters.

YOUR SUPPORT TEAM

Managing with Lucas means your investment is backed by a full-service property management team, not just a single property manager.

Our in-house structure guarantees every aspect of your property’s management is handled efficiently, with clear communication and proactive updates every step of the way.

Our award-winning team are proud members of the Real Estate Institute of Victoria (REIV). We’re not only leaders in service, but fully up to date with current legislation and bestpractice industry standards.

Our team works together with a genuine care factor. Protecting your investment, optimising outcomes, and maintaining clear, consistent communication.

When you lease your property with us, you’ll be supported by a team of specialists, including:

YOUR PROPERTY MANAGER

The primary point of contact for you and your renter.

PROPERTY MANAGEMENT TEAM

Your property manager’s immediate support.

LEASING TEAM

The engine room for the entire leasing process.

ADMIN TEAM

Handling the broader operations of your property.

MARKETING TEAM

Managing performance through strategic, data-led marketing.

HOW WE MARKET YOUR PROPERTY

PROFESSIONAL PHOTOGRAPHY

We use premium imagery to showcase your property at its best, helping it stand out and attract renters.

LUCASRE.COM.AU

Our website has an average of 148k visitors per month, making it the perfect avenue to showcase your property.

VIRTUAL IMAGERY & TOURS

We bring your property to life, with digitally furnished spaces, professionally enhanced images and virtual tours.

SOCIAL MEDIA MARKETING

Strategic social media campaigns are designed to engage the right audience for your property.

DATABASE REACH

With over 20+ years in our core markets, our database of pre-qualified renters helps us secure tenants faster than other agencies.

INSPECTION BOOKING

Streamlines inspection scheduling for renters, boosting attendance and increasing applications for your property.

PLATFORM EXPOSURE

Including realestate.com.au and domain.com.au, supported by premium photography and compelling copy to drive more applications.

OPEN HOMES

Expertly hosted open inspections by our property managers create strong renter engagement.

AWARD-WINNING SERVICE

Our level of care for your property can’t be matched. And we have the awards to prove it. Lucas has been consistently recognised by the property industry as one of Australia’s best agencies for quality, reliability, performance, and (above all else) customer-service.

But what does this mean for you as an investor? Higher renter satisfaction, faster leasing turnaround times, and ultimately, stronger returns on your most important investment.

AGENCY OF THE YEAR

ARERA Finalist 2026

AGENCY OF THE YEAR

ARERA Winner 2024

PROPERTY MANAGEMENT AGENCY OF THE YEAR

(over 1000 managements)

ARERA Finalist 2024, 2026

PROPERTY MANAGEMENT LEADER OF THE YEAR

ARERA Finalist 2024

BOUTIQUE AGENCY OF THE YEAR

ARERA Finalist 2023

PROPERTY MANAGEMENT AGENCY OF THE YEAR

ARERA Winner 2023 (under 1000 managements)

DIGITAL EXCELLENCE AGENCY OF THE YEAR

ARERA Finalist 2023

PROPERTY MANAGEMENT TEAM OF THE YEAR

(under 1000 managements)

ARERA Winner 2023

EXPERIENCES THAT SPEAK FOR THEMSELVES

“We understand that property isn’t always straightforward, and challenges can arise along the way. When you partner with Lucas, you gain a team that stands with you—especially when things become complex. We’re here to guide you with clarity and confidence.

We take a steady, proactive approach, offering honest advice, practical solutions, and consistent support at every step. You can rely on us to stand firmly on your side, helping you navigate uncertainty, protect your investment, and ensure your experience remains as smooth and reassuring as possible from beginning to end.”

“We have had a wonderful experience leasing our property through Lucas Real Estate in Docklands. The whole process was smooth and stress-free, and we truly appreciated the clear communication and professionalism throughout.”

“Lucas are extremely professional and communicate very well. In regards to renting out my apartment I have used Lucas for 13 years and they haven’t missed a beat.”

“Lucas are the real estate agents for my current residence and I highly commend them for swift replies to my emails for maintenance and other issues. Lucas are proactive in resolving issues in terms of organising prompt maintenance bookings”

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