ACCA newsletter Summer edition 2023

OFFICIAL MAGAZINE OF THE AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA News

Featuring the ACCA Annual Conference & Trade Exhibition SUMMER EDITION 2023

ACCA 2023-2024 Platinum Sponsor

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

CONTENTS

05

09

10

04

Presidents report

25

Champions of Queenslands CemCrems

05

Phoenix Excellence award

27

ACCA Education wrap up report

06

ACCA Corporate sponsors

35

ACCA Brochures

07

ACCA Membership

37

Member Directory

09

Member profile – Kerena McDonald

10

Geelongs new blue tree

14

ACCA Annual Conference wrap up report

14

EXECUTIVE COMMITTEE 2023 EXECUTIVE DIRECTORS

Michael Robertson

Steve Nobbs

Adelaide Cemeteries Authority CEO

Executive General Manager Cemeteries & Crematoria Invocare p: (02) 9978 5200 e: steve.nobbs@invocare.com.au Founded December 1985 ACN 009 555 426

PRESIDENT Lauren Hardgrove Chief Executive Officer, Catholic Metropolitan Cemeteries Trust, NSW p: (02) 9649 6423 e: laurenh@catholiccemeteries.com.au

VICE PRESIDENT David Molloy Manager, Nudgee Cemetery & Crematorium, QLD p: (07) 3622 9690 e: molloyd@bne.catholic.net.au

Joe Fortuna Director of Finance Chief Finance Officer p: (08) 9383 5266 e: joe.fortuna@mcb.wa.gov.au Robert Moore Fraser Coast Regional Council Cemeteries Coordinator

p: (08) 8139 7400 e: michael.Robertson@aca.sa.gov.au

ACCA SECRETARIAT Suite North 1, 215 Bell Street Preston, VICTORIA, Australia 3072 p: (03) 9863 6914 For information on advertising in ACCA News or to contribute content, please contact: Alison Tomolillo, Editor at: admin@accaweb.com.au

Dean Matthews

Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.

Geelong Cemeteries Trust CEO

Graphic Design by Dean O’Brien Printed by NEO

p: (03) 5249 3939 e: dm@gct.net.au

Published by ACCA Secretariat

p: (07) 4190 5822 e: robert.Moore@frasercoast.qld.gov.au

SUMMER EDITION 2023 | ACCA News | 03

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

PRESIDENT’S REPORT In writing this report to industry colleagues, I have reflected on all that has happened in my first year as President of ACCA. During this time, ACCA Education received an increased level of interest from cemeteries and crematoria around participating in online training workshops.

Topics such as Vicarious Trauma, Managing Challenging Behaviours, Professional Boundaries, and Supporting Grieving Clients were all taken up by ACCA members and industry colleagues. It has been pleasing to see many of our allied industry stakeholders participating in this training along with ACCA Members and shows a level of collaboration that will be of great benefit to all.

In my last report, I advised that we had engaged an external consultant to commence a review of the ACCA Strategic plan. Interviews with ACCA Members and other industry stakeholders informed the ACCA Board and Executive of some of the key things that they believe are important for ACCA to focus on. We have already embraced this information and have initiated changes to our Annual Conference format by including break-out sessions and interactive panel discussions to allow for greater participation from conference delegates and increased learning opportunities.

Our ACCA Annual Conference was held in Melbourne in late October, with attendance at a record number. There was a fantastic line-up of speakers with over 20 trade exhibitors who showcased their latest innovations, products, and services. We greatly thank our conference sponsors for enabling us to host over 200 in-person delegates along with SMCT and Arrow Bronze would kindly host our delegates on tours of their facilities.

The conference was an excellent way to connect with our industry colleagues, to share problems and solutions, and to keep the fabric of our industry strong.

On October 24, we held the 2023 Annual General Meeting, where we welcomed three new Board Members, Robert Moore (Fraser Coast Regional Council - QLD), Michael Robertson (Adelaide Cemeteries Authority – SA) and Dean Matthews (Geelong Cemeteries Trust - VIC). It is great to have Rob, Michael, and Dean on the Board, and it is also fantastic to have representation from different types of operators who can contribute to the Board discussions and dynamics.

The end of October also saw us farewell Chris Harrington, who served as the Chief Executive Officer of our association for the past eleven years. Chris’s dedication and tireless commitment have contributed greatly to the success we have enjoyed over the years. We welcomed Ben Kelly as the new CEO in early November. Ben brings a wealth of industry experience, enthusiasm, and passion to our Association, and we are confident that under Ben’s guidance, ACCA will continue to grow, innovate, and make a positive impact on our industry and membership.

On behalf of the Board and ACCA team, I’d like to take this opportunity to wish you and your families a very Merry Christmas and a safe and Happy New Year.

Yours Sincerely

Lauren Hardgrove ACCA President

04 | ACCA News | SUMMER EDITION 2023

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

PHOENIX FOUNDRY BEREAVEMENT PROFESSION EXCELLENCE AWARD The winner of the 2023 Phoenix Foundry Bereavement Profession Excellence Award was announced at the ACCA Conference & Trade Exhibition in Melbourne this year.

Congratulations to David Welton – Townsville City Council (QLD) for being this years winner.

David will be heading off to Canada in March 2024 for a 2-week trip to see firsthand the processes and challenges that the profession is facing in each country. This trip will include visits and meeting with staff at cemeteries around Toronto and Ottawa in Ontario as well as meeting with Darren Denomme from the Ontario Association of Cemetery and Funeral Professionals (OACFP).

The award was based on the following criteria; •

Demonstrated leadership behaviours through an achievement in their current role

•

Demonstrated the use of Innovation in the development or improvement of a (new) product or service

•

Achieved superior/outstanding results in their role through a change or implementation

•

Demonstrated a willingness to share/promote/teach others, AND demonstrated a willingness to learn from others at a broader professional level (Team Player)

•

Demonstrated willingness to support and participate in their respective Association’s events

David was awarded this years award due to his outstanding contribution to improving the Cemeteries in the Townsville region. This included developing and supporting the West End cemetery volunteer group, supporting the completion of several projects including the forever garden project and the Indigenous Cultural Artwork project and the tireless work David and his team did in ensuring the Townsville cemeteries recover from the devastating 2019 floods.

Congratulations to all the nominations for the 2023 Phoenix Foundry Bereavement Profession Excellence Award Anthony Vanzeeventer – Litchfield council - Thorak Regional council (NT) Norelle Cole – Rye Cemetery Trust (VIC) Tim Rosen – City of Gold Coast (QLD) Patricia Thomas – Catholic Cemeteries and Crematoria (NSW) Robert Moore – Fraser Coast Regional Council (QLD) Stephen Rushton - Dudley Park Cemetery (SA) David Welton – Townsville City Council (QLD)

SUMMER EDITION 2023 | ACCA News | 05

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

CORPORATE SPONSORS 2023-2024 PLATINUM SPONSOR

GOLD SPONSOR

SILVER SPONSOR

BRONZE SPONSORS

GENERAL SPONSOR

PAST PRESIDENTS HONOUR LIST C Ashton Shirley (Dec)

Koos Adrichem

Bryan Elliott

October 1985 - June 1987

October 1999 - October 2001

October 2010 - October 2012

Graeme MacGill (Dec)

Bruce Macumber

Armen Mikaelian

June 1987 - October 1987

October 2001 - October 2003

October 2012 - October 2014

Ian Roddick

James McKay

Peter O’Meara (Dec)

October 1987 - October 1990

October 2003 - October 2005

October 2014 - October 2016

Kevin Crowden (Dec)

Pieter den Boer

Peter Deague

October 1990 - October 1993

October 2005 - October 2007

September 2016 - June 2017

David C Blake OAM

Darryl Thomas OAM

Darryl Thomas OAM

October 1993 - October 1997

October 2007 - October 2009

June 2017 - October 2019

Peter MacLean AM PSM JP

Brendan O’Connor

David Molloy

October 1997 - October 1999

October 2009 - October 2010

October 2019 - October 2022

06 | ACCA News | SUMMER EDITION 2023

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

Your Association

ACCA MEMBERSHIP Cemeteries And Crematoria, Funeral Directors, Industry Corporates And Businesses!

The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.

MEMBERSHIP CRITERIA Full Membership: Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.

SUITED TO CEMETERIES AND CREMATORIA Corporate Membership: Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/ or other members.

SUITED TO INDUSTRY SUPPLIER COMPANIES Affiliate Membership: Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.

SUITED TO FUNERAL DIRECTORS ACCA MERCHANDISE How to Order Please visit our webpage at accaweb.com.au/publications/ resources to download the Order Forms and return to the Secretariat.

ACCA Brochures The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a takehome brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.

ACCA NEWS Complimentary to all Members

OFFICIAL

MAGAZIN

E OF THE

AUSTRALA

ACCA New SIAN CEM

ETERIES

& CREMATOR

IA ASSOCIAT

The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia.

Via electronic distribution, the Featuring readership is estimated to be over the ACCA Annual Co & Trade Ex nference hibition Pr ogram 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.

ION

s

SPRING EDIT

ION 2023

ACCA 2023-2

024 Platinu

m Sponsor

ACCA News Advertising Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au ACCA News Contributions ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial.

Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.

LIFE MEMBER HONOUR ROLL Koos Adrichem David Beames John Campbell Pieter Den Boer Keith Joyce (Dec) Karen Hinrichsen

David Lusby (Dec) Peter Maclean AM Bruce Macumber James Mckay Lawrie Miller OAM Brendan O'Connor

Tony O’Connor (Dec) Greg Taylor (Dec) Darryl Thomas OAM Armen Mikaelian Bryan Elliott David Molloy

ARE YOU READY TO BECOME A MEMBER? Full Memberships, Corporate Memberships and Affiliate Memberships Available. Contact the Secretariat today or download an application form from the website: accaweb.com.au/about/join-acca ACCA SECRETARIAT: Suite North 1 / 215 Bell St, Preston VIC 3072 Australia T: +61 3 9863 6914 E: admin@accaweb.com.au W: accaweb.com.au

SUMMER EDITION 2023 | ACCA News | 07

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

MEMBER PROFILE Kerena McDonald What is your full name, title, company name?

Kerena McDonald, Coordinator Cemetery Services, Toowoomba Regional Council.

How long have you worked in the cemeteries/ crematoria industry and what do you like most about your role?

After working as a palliative care nurse for 8 years gave me an insight into the funeral industry. I made the move to Toowoomba Regional Council in November 2021. My nursing experience gave me an interest in what happens after the funeral director collects the deceased patient from my care. The move into this role was an exciting new challenge that I was pleased to take on. The position of coordinator certainly captivated me and has given me a clear vision for the future. The most rewarding part of my role to date is helping the community understand Cemetery Services role within the Toowoomba Region and to serve community to the highest standard attainable.

Who or what has influenced you most professionally?

Throughout my professional career I have been influenced by many amazing people. My first nursing shift was a night shift and two hours in we had a patient pass way. My nurse unit manager took the time to talk with me about caring for the patient which does not stop once the patient had passed. She took the time to explain how to prepare the room for the family and how to prepare the patient to be viewed by the family so they can say their goodbyes before the patient was taken away by the funeral director. This lesson of compassion and humility has stayed with since that first shift.

What are some notable/unique differences in this role compared to your previous role?

The largest change for me is that there was a finite amount of time spent with patients and making them as comfortable as possible during their final days. To caring for them perpetually and ensuring their final resting place is cared for and maintained in a respectful manner.

What are some things that are on your ‘bucket list’?

I don’t really have a bucket list as such. I tend to see things I would like to do and make it happen.

What do you love to do away from work when you have time?

I enjoy spending time with family and friends, keeping active roller skating, playing rugby league and hiking.

What is a favourite memory of yours?

Family Christmas Eve every year is a memory I hold very close to my heart. My family are quite competitive and like to play games together. There have been a few injuries/broken bones over the years as some of us have gotten carried away, but the family coming together and taking the time for each other is something I feel truly lucky to have in my life.

Finish this sentence - ‘Nobody likes a …’

Monday, but you simply like a Tuesday because it is the furthest from the next Monday you can possibly be.

SUMMER EDITION 2023 | ACCA News | 09

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

GEELONG’S NEW BLUE TREE CONTINUES IMPORTANT CONVERSATIONS The new sculpture at Geelong Memorial Park is a talking point for mental health Geelong Cemeteries Trust has officially opened the Blue Tree.

The opening was held in the grounds of Geelong Memorial Park on Tuesday 10 October 2023 at 2.00pm. The sculptural tree, part of the Blue Tree Project, is a mental health awareness initiative which aims to spark difficult conversations and encourage people to speak up when battling mental health concerns. The opening also marked National Paint a Blue Tree Day and World Mental Health Day. A number of Councillors and Representatives of Parliament attended in support of recognising the importance of mental health within our region.

Statistically, Greater Geelong has a higher percentage rate of mental health conditions (11.1%) than the statewide and national average (8.8%).

Kim Edgar, a local mother and mental health and suicide prevention advocate spoke at the event, poignantly talking about the significance of the Blue Tree Project. Kim lost her son to suicide in 2018; the same year Jayden Whyte, who inspired the Blue Tree Project, took his own life.

Chair of Geelong Cemeteries Trust, John Mitchell says, “To have a tangible reminder of the significance of having those difficult conversations, seeking help and supporting others with their mental health is very powerful.”

A Blue Tree, which is typically dead before being painted by the community, has in this instance been locally made and installed as an enduring symbol. “This is about bringing people together and caring for our community. The Blue Tree is a beacon of hope.”

Geelong Cemeteries Trust warmly welcomes all within our communities to visit the Blue Tree.

Media Contact Name: Dean Matthews Number: 0412 542 786 Email: dm@gct.net.au

10 | ACCA News | SUMMER EDITION 2023

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

5 TRENDS IN THE DEATHCARE INDUSTRY: THE ROAD AHEAD Deathcare navigates a dynamic landscape of trends shaped by evolving needs, preferences and values. Discover how you can keep one step ahead.

As with every industry, deathcare is navigating a dynamic landscape that’s shaped by evolving tech trends as well as consumer needs, preferences and values.

To ensure future growth and longevity, it’s important that deathcare service providers identify and understand these trends and take proactive steps to address them.

With that in mind, let’s look at 5 trends within deathcare services - both from the perspective of the consumer and the provider - what their impact has been and practical actions that can be taken to help build the road ahead for your cemetery, crematorium or funeral home.

Green, Natural and Sustainable Burial As environmental consciousness grows and views on death and personalisation evolve, more of us are opting for green and natural burials - and along with this, a growing number of natural burial sites and, ‘alternative’, sustainable burial options.

From natural burials, to ‘alternative’ methods of disposal such as NOR (Natural Organic Reduction) or aquamation (aka alkaline hydrolysis), while this ‘shock of the new’ may take some years to fully bed in to the wider culture, they do suggest a road towards greater choice than ever before, as well as a sea change towards sustainability and reducing the environmental impact of end-of-life services.

The impact of all of this has been that for many, traditional burial or cremation options are not the only conversations that families are now expecting to have, and for many providers, that means a need to integrate sustainable practices into their service offerings and operations.

That may also mean the sourcing of

12 | ACCA News | SUMMER EDITION 2023

eco-friendly products, collaborating with green providers, or considering alternative burial options as a natural evolution of traditional practices, all while promoting environmentally responsible options.

What deathcare providers can do: • Explore partnerships with green providers and suppliers of biodegradable products.

• Educate yourself and your staff on sustainable practices • Educate consumers on sustainable burials, and promote its benefits in a responsible manner, avoiding ‘greenwashing’ • Consider offering carbon footprint assessments to highlight the environmental benefits of certain choices • Consider the viability of other sustainable burial methods within your current site/portfolio or the creation of a ‘combination-cemetery’

Direct Cremation Direct cremation - a more cost-effective alternative to traditional burial funeral services, is on the rise.

As the pandemic unfolded, direct cremation became a practical and safer choice for many families dealing with loss, and as we move forward, has undoubtedly brought about a shift in how many approach end-oflife arrangements, further fueling its rise.

The impacts have been numerous, with a recognition of families understanding funeral costs upfront, the customisation of memorialisation options, the introduction of online or virtual services, and flexibility in service packages.

This shift may necessitate a change in perspective or attitude towards direct cremations and a greater awareness of the balance between empathetic care and personal choice, with providers considering direct cremation offerings as part of their

services to meet the demand for more alternative and more affordable options.

What deathcare providers can do: • Consider direct cremation as an additional service offering • Provide more customisable memorialisation options • Embrace digital solutions that facilitate contract creation for multiple interment methods • Offer flexibility on service packages • Educate families on options - recognising that direct cremation might be a relatively new, or even challenging concept for many

Pre-Need Planning Pre-need planning isn’t a new concept, but we’re seeing first-hand a growing interest within areas outside of the US. But why is this trend gaining traction? To answer that, we might explore what motivates consumers to choose it.

As we become more cost-conscious, people may be actively seeking ways to alleviate the financial burden their funerals might impose on themselves or their loved ones, ways that provide added protection and the added incentive of locking in current prices for funeral services - as well as the ability to spread the cost over months or even years.

We might also look to factors such as changing attitudes towards personalisation and control, with modern consumers valuing individuality and customisation of funeral arrangements - something that pre-need planning can facilitate [while not necessarily exclusively] - from choosing specific caskets or urns, to designing unique memorial services that reflect their personality and preferences.

We may also look at the importance of reducing the emotional burden of families - alleviating the emotional

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

stress by providing a clear roadmap of the deceased’s wishes - something that became all too apparent as we navigated the challenges of the pandemic.

The rise in pre-need planning brings several significant impacts on deathcare providers - this may for example, include a shift in revenue streams, requiring careful financial management and forecasting; evolving service offerings, including the provision pre-arrangement consultations; greater transparency in service pricing models, and technological integrations, to name just a few.

What deathcare providers can do: • Invest in ongoing education and training for staff to ensure they’re well-equipped to guide clients through the pre-need planning process • Expand and diversify service offerings to encompass a range of pre-need planning options • Educate consumers on the benefits of pre-need planning • Implement integrated digital systems that facilitate the processing of pre-need payment plans and contracts

Genealogy As with pre-need, genealogy isn’t new, but it has been on the rise for some time, and with the proliferation of online genealogy platforms and databases it is now easier than ever for individuals to access historical records - and for deathcare providers to maximise the many opportunities it presents.

And increasingly, we’ve seen many within the industry seeking to implement integrated digital mapping and grave search functionality as part of their broader digital transformation strategies for this very reason.

This trend has had a profound impact on deathcare services - the reshaping of how individuals and families can find and engage with the memories of departed loved ones has meant service providers becoming more proactive in finding solutions that will meet this need.

Not only this, but the rise in cemetery tourism has also been supported in many ways by the digital technologies that

connect communities with the historical data held by cemeteries and crematoriums, as enthusiasts use this resource to visit the gravesites of their ancestors, or notable local luminaries.

What deathcare providers can do: • Consider grave search functionality and digital technologies as a key part of their broader transformation strategy • Seize the opportunity to enhance visitor experiences through provision of historical information • Collaborate with genealogy experts and local community groups - building relationships to create mutually beneficial opportunities • Enhance their online presence to engage with families and the wider genealogy community.

Digital Memorialisation Increasing adoption of digital technologies - and it might be said, lessons from COVID’s social distancing measures - presents further learnings, as well as opportunities, as families seek personalisation in memorialisation that celebrates the life of their loved ones.

One noteworthy trend is one that has emphasised innovation in memorialisation, encompassing a range of innovative new options, including virtual memorials, interactive digital tributes, and the use of QR codes to access multimedia content.

A growing preference for innovative memorialisation options has a number of potential impacts: families now have the opportunity to craft highly personalised memorials that go beyond traditional obituaries and gravestones; they can now break down geographical barriers, with family members across far distances participating in virtual memorials or access digital tributes; and the ability to preserve memories via multimedia content in perpetuity.

service offerings • Consider placement of QR codes or interactive screens on cemetery or crematorium grounds, taking consumers straight to your digital offerings • Integrate the implementation of digital memorialisation into your 5-year business plan / marketing strategy

The Road Ahead So what does the road ahead look like for deathcare providers in order to stay ahead of emerging trends?

It means; Investment in digital transformation - prioritising digitalisation, to public genealogy portals, to considering the value of virtual memorialisation platforms.

A diversification of service offerings expanded services to include pre-need planning, direct cremation, green burials, and alternative methods of interment or inurnment to cater for diverse preferences.

Ongoing staff training and professional development to be aware of new and emerging trends within the industry in order to enhance the customer experience Embrace - or investigate - eco-friendly practices to determine if they are a viable option to help sustain long-term growth.

Educate and remain transparent - providing clear information on pricing and service offerings, as well as educational resources that help families make informed decisions.

Consider collaborations with other deathcare professionals that will allow you to expand your offerings and expertise.

The deathcare industry continues to be driven by shifting trends and consumer preferences. Providers who adapt to these trends, embrace innovation, and remain sensitive to the diverse needs of their families are in the best position to ensure future success.

What deathcare providers can do: • Stay updated on emerging technologies and interactive digital experiences - they won’t always be right for you, but stay informed

For more, visit: https://www.plotbox.io/en-au/

• Consider developing and offering digital memorial packages as part of your

SUMMER EDITION 2023 | ACCA News | 13

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA ANNUAL CONFERENCE & TRADE EXHIBITION Norwalk, Relationships Australia VIC with ACCA Education, Office of Australian War Graves, Chronicle, Memories, Morello/ Ashcroft, Everlon, Morgans Financial, Major Furnace & Worssell & Co Pty Ltd.

The annual ACCA Conference & Trade Exhibition was a resounding success, with 230 delegates in attendance at the Pullman Hotel, Albert Park in Melbourne.

This year, ACCA introduced a new format, incorporating breakout sessions where delegates broke into groups and had the opportunity to participate in a variety of topics relevant to our industry today including; Sustainable cemetery management, Master planning for cemeteries, Creating national standards for Cremation, Implementing a new cemetery management system, Headstone and monument safety, Alternative methods of disposition, Islamic, Jewish, Buddhist and Greek Orthodox burial rites and rituals, Cemetery safety, Managing stress & resilience when working with grieving clients and more. This new approach was met with positive feedback from members and key industry stakeholders, and we are thrilled with the outcome.

The exhibition kicked off on Sunday afternoon with registration and a welcome reception featuring delicious canapes and drinks in the trade exhibition area.

Delegates had the opportunity to network and mingle with their peers whilst getting a sneak peek at the innovative products suppliers had on display. It’s always exciting to see so many industry leaders come together to showcase their latest products and services at the Trade Exhibition. This year did not disappoint with 18 respected suppliers on display including Arrow Bronze, Phoenix Foundry, Facultatieve Technologies, Orthometals, Final Touch Australia, Plotbox, OpusXenta,

14 | ACCA News | SUMMER EDITION 2023

Over Monday & Tuesday, attendees enjoyed morning tea and lunch in the exhibition area, providing them with the perfect opportunity to engage with suppliers and gain valuable insight into their products and services, there was truly something for everyone at this year’s conference. We want to express our gratitude to all the suppliers who participated in the Trade Exhibition this year. Your informative and engaging displays were greatly appreciated by all our delegates, and we look forward to welcoming you back again next year. As always, the pocket program competition was in full swing and the winner of a complimentary FULL registration to next year’s conference went to Scott Pollock from Mildura Cemeteries Trust. We look forward to welcoming you to the ACCA Conference next year!

It’s always great to see so many experts and professionals come together to share their knowledge and insights. Watching the breakout sessions fill up with engaged attendees is a testament to the quality of the presenters and the relevance of the topics covered. We’re grateful for the positive feedback we’ve received from delegates, and we’re pleased to have had such a successful conference. We couldn’t have done it without the support of our sponsors and exhibitors and we’re already looking forward to making next year’s event even bigger and better.

As many of you are aware, Phoenix Foundry alongside ACCA and the OACFP (Ontario Association of Cemetery and Funeral Professionals) opened nominations earlier in the year for the Phoenix Foundry Bereavement Profession Excellence Award. Joe Campbell from

Phoenix Foundry and ACCA President Lauren Hardgrove proudly announced that David Welton from Townsville City Council was the winner of this years competition. We wish David all the best as he undertakes his all-expenses paid trip to Canada and we would like to thank Joe Campbell and all the team at Phoenix Foundry for allowing such opportunity to take place. Thank you to all who nominated, and we encourage you to keep your eyes peeled for next years competition and submit your nomination form!

The official conference dinner on Monday night, sponsored by Arrow Bronze was a huge highlight of the conference. It’s always exciting to see how a well-planned event can bring people together and create a memorable experience. We wanted to promote the importance of not only providing a great dinner and atmosphere but also creating opportunities for attendees to connect with each other.

By mixing and matching attendees at tables, we encouraged networking and the formation of developing valuable connections within the industry. We wanted the night to be fun and engaging, and the “Bright & Colourful” theme for the official conference dinner was no exception. It was a wonderful way to showcase everyone’s unique personality and style, and we were thrilled to see the bold and creative outfits that our delegates brought to the event.

A massive thank you to our platinum sponsor Arrow Bronze for sponsoring

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

the conference dinner. Delegates found coloured envelopes at their place setting when they sat down. Each delegate was given $30.00 in vouchers. Emma McGregor from Arrow Bronze announced that they would be donating on behalf of each delegate to three selected charities and delegates were advised to place a voucher in jar of their choosing which represented the three individual charities.

Arrow Bronze donated $2075.00 to MND Australia, $1850.00 to the National Breast Cancer Foundation and $1565.00 to Ronald McDonald House Charities.

Bunbury Cemetery Board announced that they would match the fundraised amount which was an incredible gesture. We thank Arrow Bronze and Bunbury Cemetery Board as their generous donations will go a long way in supporting those in need and making a difference in the lives of many.

Throughout the night ACCA President Lauren Hardgrove announced the induction of three new ACCA Life members – Armen Mikaelian, Bryan Elliott and David Molloy. All of whom have significantly impacted and strived for change in our industry through their dedication and commitment to not only our industry but to ACCA as well. So very well deserved as they have undoubtedly made a positive change through their hard work and dedication. It is a well-deserved honor to be inducted as Life Member.

Lauren also announced the induction of Peter O’Meara as Emeritus Fellow.

Peter sadly passed away earlier this year however even after his passing, his legacy and contribution to the industry lives on and is a reminder of the importance of recognizing the achievements of those who have made a significant impact on our lives, both personally and professionally.

The ACCA Annual General Meeting was held on Tuesday morning which saw the induction of three new board members.

We would like to welcome Dean Matthews – Geelong Cemeteries Trust (3-year term,) Robert Moore – Fraser Coast Regional Council (2-year term) & Michael Robertson – Adelaide Cemeteries Authorities (2-year term) to the ACCA Board. We thank all individuals that submitted a nomination to join the ACCA Board and encourage you to nominate for any future vacant board positions.

Thank you to Laz Cotsios, Con Rodas and all the team at Southern Metropolitan Cemeteries Trust for opening their cemeteries at Springvale Botanical Cemetery & Bunurong Memorial Park for our delegates to visit and be shown around during our stay in Melbourne and for providing a delicious lunch for all at Bunurong Memorial Park.

Delegates were given the opportunity to undertake a tour of Arrow Bronze Head office & Foundry and see first-hand the detail that goes into each individual bronze plaque, and we thank Hymie Jechilevsky and the team at Arrow Bronze for opening their factory, coordinating and running the tour for our delegates!

We would like to express our gratitude to Ben Cukier from Memories and Alex Medcalfe from Naoca for filming each of the sessions on Monday and Tuesday. We look forward to sharing this valuable content with ACCA delegates and members soon and will make an announcement via email and socials once this content will be made accessible.

The conference is always a fantastic opportunity to promote the latest developments in our industry, and we are excited to continue driving innovation and growth in the years to come. Photos from the event will be uploaded to the ACCA website soon so make sure you are visiting our website regularly!

Lastly, we would like to thank our 2023 Corporate Sponsors, Platinum – Arrow Bronze, Gold – Phoenix Foundry, Silver – Facultatieve Technologies, Bronze – Final Touch Australia, Orthometals, Plotbox, Fu Shou Yuan International, OpusXenta and General Sponsor – Norwalk Pre-Cast Burial Systems for the support and contribution over the duration of the conference.

We would also like to acknowledge and thank our conference sponsors, National Granite, Austeng and Worssell & Co for their contribution and support to the ACCA Conference & Trade Exhibition this year, it is greatly appreciated.

As it was Chris Harringtons last ACCA Conference as CEO, we would like to take this opportunity to thank him for his hard work and efforts over the previous 10 years and wish him all the best as he moves onto his next adventure. We hope to welcome him as an ACCA delegate to future conferences! We look forward to welcoming you all to the 2024 ACCA Annual Conference and Trade Exhibition and will be announcing the location for this event soon!

Alison Tomolillo Events & Member Services Coordinator

SUMMER EDITION 2023 | ACCA News | 15

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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SUMMER EDITION 2023 | ACCA News | 23

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

MIDLAND CEMETERY - MARKING 120 YEARS OF SERVICE WITH A FRESH NEW STATEMENT

To mark 120 years of service to the Perth community for burial, memorial and entombment services, the Metropolitan Cemeteries Board (MCB) unveiled a new entry statement at Midland Cemetery. Midland Cemetery is located 32 kilometers north-east of Perth city and occupies 23.7 hectares of land that reflects many traditions and cultures.

Midland Cemetery was established in December 1903 and was initially managed by the Midland Council and then consumed into the Shire of Swan, prior to being vested to the MCB in June 1989.

Midland Cemetery has been caretaker to over 8,100 burials, 1,300 memorials and 35 entombments since establishment. In 2023 the cemetery continues to provide burial, memorial and entombment services to the eastern corridor of metropolitan Perth.

The new entrance was designed by award winning Ecoscape Environmental Consultants and Landscape Architects to reflect the natural bushland environment, showcasing the retained jarrah and paperbark trees. The design reflects the natural environment of the cemetery to produce an understated contemporary feature which incorporates locally sourced moss rock to fill the gabion wall and pillars.

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Supporting the MCB’s commitment to protect Bush Forever land and retain remnant vegetation where possible, the design also formalised vehicle access and additional entrance parking, and delivered improved pedestrian movement for visitors in what is a highfoot traffic area during large funerals.

After 120 years of service, Midland Cemetery proudly continues to offer burial, memorial and entombment options to the Perth community, and it’s never looked better doing so.

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

CHAMPIONS OF QUEENSLAND CEMCREM Connecting Locally at Interstate National Conference.

Changing of the Guard across several Queensland Cemcrem entities over the last year, particularly local government, has sparked an exciting re-combination of established industry experience, knowledge & commitment with an injection of new skills, perspective, adaptation, and innovation – amplified by shared ACCA education & engagement.

Growing out of Southeast Queensland, initially as a low-key local government cemetery network targeting monument safety – a regular catch-up sharing common challenges, discussing concerns, comparing management practices, and collaborating on regionally harmonised policy & solutions, has seen this group now attracting interested participants from across the state to its online meetings.

Recognising that weaknesses for mischief, misunderstanding or misadventure still exist in some administrative & compliance areas due to shortfalls in regulation, resourcing, clarity, or consistency - this motivated cohort has been working toward closing identified loopholes, improving stakeholder compliance & education, and together tightening policy, documentation & assessment criteria.

While particular focus has been on promoting greater understanding of risks, liabilities, and strategies of cemetery operators in the areas of monument design & safety, industry knowledge (understanding the implications & obligations of Australian Standards & Codes of Practice) and managing the compliance of external parties (including client families & stonemasons) – discussion freely branches into all areas of CemCrem operation and administration.

While sharing tried & tested, hardwon industry awareness with relative newcomers, the group also celebrates the fresh insight & scrutiny into sometimes assumed knowledge and established practices in need of renewal.

Improving outcomes and sharing initiatives in both directions across Qld and interstate, the consensus is to work in concert with, rather than parallel to ACCA leveraging its industry reach and capacity to promote productive discussion, tap into local knowledge on a national scale and drive change through operational & strategic education.

The Queensland contingent (see photo) was well represented at the recent ACCA Annual Conference & Trade Exhibition in Melbourne, well seized the opportunity to strengthen networks with industry peers, suppliers & stakeholders face to face, and is already building on that buzz to encourage wider Queensland peer participation.

SUMMER EDITION 2023 | ACCA News | 27

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

AFDA REPORT Australian Funeral Directors Association

In what has been a busy year of travel it has been a privilege to act on behalf of AFDA and represent our Association at the various events that I have attended since being elected as AFDA National President.

Following the AFDA Divisional Annual General Meetings in each State, I travelled to Las Vegas USA to attend the NFDA Convention & Expo along with CEO Dale Gilson and the 2023 AFDA Scholarship winner Taryn Hunt, which provided a remarkable opportunity to connect with peers from around the world. At the AFDA stand, we showcased the exceptional expertise that AFDA Members offer to our communities engaging with funeral professionals, suppliers, and international association representatives. These connections are of utmost importance, facilitating collaboration in areas like repatriation, professional development, cultural understanding, and product and service insights on a global scale. As we serve diverse communities in Australia, we must stay ahead of the curve and remain aware of new offerings from around the world.

On my return from Las Vegas, I joined attendees at the ACCA Annual Conference which had an excellent line-up of speakers and provided a chance to connect with industry colleagues. Well done to President Lauren Hardgrove, outgoing CEO Chris Harrington and the ACCA team on a successful conference and a warm welcome to new CEO Ben Kelly.

Since my last report AFDA has taken a pioneering step by launching the online Funeral Learning Hub. A first for the Australian funeral sector, the Funeral Learning Hub is an online learning platform, exclusive to AFDA Members

28 | ACCA News | SUMMER EDITION 2023

that offers a suite of courses that have been tailored to the Australian funeral industry from onboarding new staff to the importance of mortuary care, human resources, and organisational excellence.

The online learning platform delivery allows courses to be accessed anywhere at any time. This flexibility means AFDA Members, and their staff can easily participate in training and education.

During my travels it has always been a pleasure to be in the company of funeral care leaders in Australia, witnessing the passion, commitment and hearing the touching stories of the families we serve, reaffirming my unwavering belief in our shared profession. It has also been a tremendous opportunity to learn and hear of the experiences and challenges in our industry. One thing of note is the number of AFDA Members that have joined our Divisional Councils in 2023. Seeing such engagement and willingness to contribute is really pleasing and I thank all Councillors for volunteering their time. Thank you also to our National Corporate Partners and Divisional Sponsors for their support once again this year.

As we approach the end of the year, we are busy planning for the 2024 AFDA National Convention and I would like to extend an invitation to all ACCA members to attend the 2024 Convention which will be held at the Hilton Hotel in Adelaide from 22-24 March in conjunction with the AIE Conference from 21-23 March 2024. This collaboration allows us to share education and keynote sessions, as we work closely together for the benefit of our families.

It’s a unique opportunity to learn from each other and tap into the expertise of Australia’s leading funeral professionals and embalmers. We hope many ACCA members will be able to join us for this unique event in Adelaide next year.

In closing on behalf of the AFDA Board, CEO Dale Gilson and the National Office team we would like to wish all ACCA members a safe and happy holiday season and best wishes for the New Year.

Regards

Kelly Scott National President

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

STATE REPORT Cemeteries & Crematoria Association of Western Australia

GRAVE SAFETY TRAINING: CCAWA has recently been hosting Fiona Hurst from Footprint Training in Victoria.

After numerous enquires following the success of Fiona’s training in 2022, the CCAWA Board made the decision to engage Fiona for a return visit. While in WA Fiona completed her two-day training courses in Busselton, Albany, MCB Karrakatta and Geraldton. Fiona agreed to travel to all areas of the state from the lower southwest to the midwest and once again there have been successful outcomes. Eleven shire councils, one Funeral Director and three Cemetery Boards were represented and participated with positive feedback from the educational opportunity to learn more on grave safety, preparation of graves, soil conditions, working in confined spaces, exhumations and more that was provided to members.

ACCA / PETER MACLEAN AWARD WINNER: Melissa Marcon from the Shire of WonganBallidu and winner of the CCAWA 2023 Peter MacLean Award recently returned from the annual ACCA conference in Melbourne. It is the first time in a few years that the winner has had the opportunity to attend the conference and from all accounts Melissa enjoyed the experience, the learning opportunities, the cemetery tours, and the opportunity to network with colleagues in the industry. Melissa also enjoyed the opportunity to view new

having life-changing conversations with patients - from much-longed-for positive pregnancy tests to the devastating news of the demise of patients last remaining embryos, and along with them, their last hopes of conception.

products and cemetery design is always a welcome addition to the experience, as well as meeting up with suppliers. It was Melissas first time attending the conference and from feedback received she is hoping it won’t be her last. Both Melissa and CCAWA President, Christine McGrath who also attended the conference were successful winners of prizes and giveaways during the conference, putting WA on the map.

2024 ANNUAL ONE DAY SEMINAR & AGM Planning is well underway for the 2024 Annual One Day Seminar and AGM with the program now complete. The seminar to be held at the Sebel Hotel in Mandurah, overlooking the Peel Inlet and titled “When Hello Turns To Goodbye.” The seminar will commence on Thursday, 18th April with a cemetery tour of Pinjarra Cemetery and St. John’s Church Cemetery, followed by dinner and some fun networking activities.

Friday will see the AGM, election of new CCAWA office bearers and presentation of the Peter MacLean Award for 2024.

The remainder of the day will be filled with interesting and varied presentations to suit everyone, including a presentation from keynote speaker Kelli Peirce.

Kelli is an Embryologist/ Laboratory Supervisor. After completing Honours in Reproductive Biology at The University of Western Australia, Kelli began her career as a trainee Embryologist at The Mount Hospital in 1998 at the age of 21.

It was not long before Kelli was thrust into

Kelli will talk about her career path and dealing with grief and loss daily with families and the effects on staff.

Other presentations on Friday will include an update from the Dept. of Local Government on the Review of the Cemeteries Act 1986 and Cremation Act 1929. Winner of the 2023 WA Australian of the Year Award, Professor Samar Aoun is Perron Institute Research Chair in Palliative Care at the University of Western Australia, Head of Palliative Care Research at Perron Institute, she is also Chair of the Board of MND. Samar will present on palliative care, end of life and funeral planning. Lawyer, Joe Scurria will advise us of the legal rights when a loved one passes, and Fiona Hurst will give us an update on cemetery training and what is happening in other cemeteries throughout Australia. The day will also include updates from our Major sponsors together with ACCA and AFDA updates.

The seminar will conclude on Friday evening for those who are able to stay with dinner overlooking the Peel Inlet.

Mark the date in your diary and join the CCAWA Board in recognizing 30 years of CCAWA, we’d love to see you there.

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

STATE REPORT Cemeteries & Crematoria Association of New South Wales

The Cemeteries and Crematoria Association NSW Board were proud to collaborate with Cemeteries and Crematoria South Australia for the second conference for 2023, held in South Australia. The program was very engaging and offered a fantastic opportunity to network with our SA colleagues.

Planning is already well underway for the CCANSW Governance and Compliance Seminar, which will be held in Sydney on 16 and 17 May 2024. The focus will include the CCNSW IIS information roadshow and valuable speakers and workshops to assist you to be informed and ready for the new Cemetery licencing scheme, so should not be missed!

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Education continues to be a focus and the 2024 education calendar will be published on the CCANSW website in early December, so you can plan your training calendar for the full year and get staff into the training they need. A new course focused for funeral directors is in final stages of development and will be a fantastic addition to our existing offerings.

o

Christie Flippence

o

Jane Ree

o

Martin Forrester-Reid

The CCANSW Annual General Meeting was held at the SA Conference and the CCANSW Board was confirmed as:

Being a dynamic industry Association all the Board members and our secretariat welcome feedback. You can reach us via the secretary at secretary@ccansw.org.au

o

Rob Smart - Chair

o

Andrew Fraser – Deputy Chair

o

Steve Kellaway - Treasurer

o

Simone Ravenscroft

The Board are looking forward to working with many of you across the new year and to providing support with the implementation of the Industry Interment Scheme.

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

WHAT A YEAR FOR ACCA EDUCATION! ACCA Education in conjunction with Relationships Australia Victoria (RAV) hosted multiple online workshops throughout the year which saw attendance and demand at an all-time high. With Vicarious Trauma workshop proving to be the most popular, Managing Challenging behaviours and Supporting Grieving clients were also in demand. We also facilitated and hosted multiple onsite workshops for our members for larger groups of staff members wanting to undertake the training as well as an onsite workshop for CCAV members and we are delighted with the positive feedback we have received.

After receiving feedback from ACCA Members, we incorporated a ‘lived experience’ learning experience into the workshops and seminars. Funeral director Amy Pettigrew spoke about her experience of what it is like to not only work within our industry, but to work in an industry where grieving clients are our everyday, whilst also having to navigate grief of her own with the unexpected illness and death of her father, sharing her own grief experience and the skills she developed during that time and how she relays this to her every day when working with grieving families.

The workshop discussed and shared how to provide strategies to cope and improve for the future.

We are looking forward to rolling out more lived experiences in 2024. This year we also ran workshops around understanding the two industry standards that have been officially registered with Standards Australia - AS 4204:2019 – Headstones & Cemetery Monuments & AS 4425:2020 –

Above-ground burial structures. We rolled this out in person at our Mid-Year Training & Education Seminar held in Caloundra QLD where we introduced Sach Killam of Rookwood Cemeteries who provided attendees a detailed presentation. This lead to a breakout session held at the ACCA Conference & Trade Exhibition in October this year.

Each of these workshops are being designed specifically for those working in the cemeteries, crematoria and funeral sectors. The detail and focus of these workshops on our industry and it’s unique positioning within our bereaved communities makes it a critical learning opportunity for you and your staff.

ACCA Education are currently finalising our training schedule for 2024. See next page for the first scheduled workshop in February. We can facilitate multiple workshops either online or in-person for you and your staff. Contact Ben or Alison in the ACCA office to find out more about training in 2024.

Alison Tomolillo Events & Member Services Coordinator

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

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Autumn 2018

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA BROCHURES HAVE YOU GOT YOURS? The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.

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SUMMER EDITION 2023 | ACCA News | 37

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

INDUSTRY EVENTS 2024 We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2024. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..

Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.

CCAV

Cemeteries & Crematoria Association of Victoria Country Conference 20-22 March 2024 - RACV Healesville Country Club and Resort

WEBSITES ACCA

accaweb.com.au

AFE

asiafuneralexpo.com

AIE

aieptyltd.org

AFDA

afda.org.au

CANA

cremationassociation.org

CASA

cemeteriessa.com.au

CCANSW

ccansw.org.au

CCAV

ccav.org.au

CSGB

cremation.org.uk

Devota

devota.at

FBCA

fbca.org.uk

FDA (NSW)

fdansw.com.au

FDANZ

fdanz.org.nz

FIAT-IFTA

thanos.org

ICF

int-crem-fed.org

National Funeral Directors Association (USA) International Conventions and Expo 20th -23rd October 2024 - New Orleans – USA

ICCFA

iccfa.com

ICCM

iccm-uk.com

ARROW BRONZE

MBNA

monumentbuilders.org

NAFD (UK)

nafd.org.uk

NFDA

nfda.org

NFDA (RSA)

nfda.org.za

NFDA (Aus)

nfda.com.au

NZCCC

nzcemeteriescrematoria.co.nz

TanExpo

tanexpo.com

CCAWA

Cemeteries Crematoria Association of WA GM & one Day Seminar 19 April 2024 - Sebel Hotel, Mandurah

ACCA

Annual Conference & Trade Exhibition (Dates TBC) - Adelaide SA

CCANSW

Cemeteries Crematoria Association of NSW Conference 16th & 17th May 2024 – Sydney NSW 8-9th November – Regional (Location TBC)

CCASA

Cemeteries Crematoria Association of South Australia Conference (Exact dates & location TBC)

AFDA

Australian Funeral Directors Association National Conference 22nd - 24th March 2024 – Adelade SA

NFDA

Death Care Industry KOKODA TREK 19th – 28th July 2024 – Papua New Guinea

ORTHOMETALS

Crematoria Industry Group Study Tour June 3rd – June 10th 2024 - Europe

38 | ACCA News | SUMMER EDITION 2023

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA MEMBER DIRECTORY ASSOCIATE MEMBERS Besi Belalis Locked Bag 5123, Parramatta, NSW 2124 e: besi.belalis@cemeteries.nsw.gov.au p: (02) 9842 8473 Mark Forgie PO Box 711, Gawler, SA 5118 e: bookings@northernrc.com.au p: (08) 8522 1734 Lucy Millena 26 Westfield Street Earlwood, NSW 2206 e: msmillena@yahoo.com.au p: (03) 9787 6993

ASSOCIATE FELLOW Warwick Hansen 16 Akala Avenue, Forster NSW 2428 e: warwick@warwickhansen.com.au p: 0418 421 421

Forest Lawn Memorial Park

Queanbeyan-Palerang Regional Council

Camden Valley Way, Leppington NSW 2179 p: (02) 9606 5822 w: www.forestlawn.com.au

PO Box 90, Queanbeyan, NSW 2620 e: anna.corcoran@qprc.nsw.gov.au p: 0408 247 019

InvoCare Australia Pty Limited

Rookwood Memorial Gardens & Crematorium

Level 5, 40 Mount Street, North Sydney NSW 2060 e: info@invocare.com.au p: (02) 9978 5200 Lake Macquarie Memorial Park 405 Cessnock Rd, Ryhope NSW 2283 p: (02) 4950 5727 w: www.lakemacquariecrem.com.au Lakeside Memorial Park 230 Kanahooka Rd, Kanahooka NSW 2530 p: (02) 4261 1200 w: www.lakesidecrem.com.au Lincoln Grove Memorial Gardens & Crematorium

EMERITUS FELLOW MEMBERS

1040 Gunnedah Road, Tamworth NSW 2340 e: info@lincolngrove.com.au p: (02) 6760 7311

Lynwood Davis

Lismore Memorial Gardens Crematorium & Cemeteries

VIC, Australia e: lhd1952@bigpond.net.au p: 0419 321 993 Shirley Cooke VIC, Australia e: shrlcooke11@gmail.com Peter O’Meara (dec) NSW, Australia

FULL MEMBERS NEW SOUTH WALES Broulee Memorial Gardens 195 Broulee Rd, Broulee NSW 2537 p: (02) 4471 5867 w: www.bmgc.com.au Castlebrook Memorial Park 712-746 Windsor Rd, Rouse Hill NSW 2155 p: (02) 9629 1477 w: www.castlebrook.com.au Catholic Metropolitan Cemeteries Trust Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127 e: enquiries@catholiccemeteries.com.au p: (02)8713 5726 Cessnock City Council PO Box 152, Cessnock, NSW 2325 e: cemetery@cessnock.nsw.gov.au p: (02) 4993 4300

Memorial Ave, Rookwood NSW 2141 p: (02) 9746 8945 w: www.rookwoodcrem.com.au Sapphire City Crematorium (Horder Family Funerals) 2 Delvyn Drive Inverell NSW 2360 e: phorder@horderfamilyfunerals.com.au p: (02) 6732 5911 Shoalhaven City Council Shoalhaven Bereavement Services PO Box 42, Nowra, NSW 2541 e: charmaine.Schembri@shoalhaven.nsw.gov.au p: (02) 4429 5788 Tweed Heads Memorial Gardens 176 Kirkwood Road, Tweed Heads South NSW 2486 p: (07) 5524 2428 w: www.tweedheadscrem.com.au

PO Box 23A, Lismore, NSW 2480 e: council@lismore.nsw.gov.au p: (02) 6625 0500 w: www.lismore.nsw.gov.au

Tweed Shire Council

Lithgow City Council

Walkers Crematorium

PO Box 19, Lithgow, NSW 2790 e: council@lithgow.nsw.gov.au p: (02) 6354 9999

75 Smith Street, Kempsey NSW 2440 e: rbwalkerpl@gmail.com p: (02) 6562 4329

Mackay Family Funerals & Crematorium

Wollondilly Shire Council

PO Box 89, Ourimbah, NSW 2258 e: admin@mackayfunerals.com p: (02) 4362 2733

PO Box 21, Picton, NSW 2571 e: cemeteries@wollondilly.nsw.gov.au p: (02) 4677 1100

Melaleuca Station Memorial Gardens

QUEENSLAND

Tweed Valley Way Chinderch NSW 2487 e: wes@heritagebrothers.com.au p: 0417 601 308

Albany Creek Memorial Park

Newcastle Memorial Park 176 Anderson Dr, Beresfield NSW 2322 p: (02) 4944 6000 w: www.newcastlecrem.com.au Northern Suburbs Memorial Gardens & Crematorium 199 Delhi Rd, North Ryde NSW 2113 p: (02) 9887 2033 w: www.northernsuburbscrem.com.au Pinegrove Memorial Park Kington St, Minchinbury NSW 2770 p: (02) 9625 8066 w: www.pinegrovecrem.com.au

PO Box 816, Murwillumbah, NSW 2484 e: cemeteries@tweed.nsw.gov.au p: (02) 6670 2400

400 Albany Creek Road, Bridgeman Downs QLD 4035 p: (07) 3263 3033 w: www.albanycreekcrem.com.au Allambe Memorial Park 129 Nerang Broadbeach Rd, Nerang QLD 4211 p: (07) 5578 1699 w: www.allambe.com.au Balonne Shire Council PO Box 201, St George, QLD 4487 e: debbie.green@balonne.qld.gov.au p: (07) 4620 8827 Brisbane City Council Cemeteries & Crematoria 40A Kitchener Road, Kedron, QLD 4031 e: jade.sime@brisbane.qld.gov.au p: (07) 3178 4144

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA MEMBER DIRECTORY Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’

Gympie Cemetery Trust

Mount Isa City Council

93 Cartwright Rd, Gympie, QLD 4570 e: supervisor@gympiecemeterytrust.com.au p: (07) 5482 2199

PO Box 815, Mount Isa, QLD 4825 e: city@mountisa.qld.gov.au p: (07) 4747 3200

Gympie Regional Council

Mt Thompson Memorial Gardens

PO BOX 9, Liklivan, QLD 4600 e: nadia.bannerman@gympie.qld.gov.au p: (07) 5487 2311

329 Nursery Rd, Holland Park QLD 4121 p: (07) 3349 2001 w: www.mtthompsoncrem.com.au

Haigslea Lawn Cemetery

Noosa Shire Council

Haigslea Road, Haigslea QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

PO Box 141, Tewantin, QLD 4565 e: troy.andreassen@noosa.qld.gov.au p: (07) 5329 6454

Heritage Brady Funeral Directors & Crematorium

Norwood Park Pty Ltd, Operating as Ipswich Cemeteries

PO Box 58, Gordonvale, QLD 4865 e: chris@heritagebradyfunerals.com.au p: (07) 4056 1627

PO Box 4206, Raceview QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

Hinchinbrook Shire Council

Nudgee Cemetery & Crematorium

PO Box 366 Ingham QLD 4850 e: vrusso@hinchinbrook.qld.gov.au p: (07) 4776 4607

493 St Vincent Road, Nudgee, QLD 4014 e: cemetery@bne.catholic.net.au p: (07) 3324 3499

Ipswich City Council

Redland City Council

1 Nicholas Street, Ipswich QLD 4305 e: graham.schultz@ipswich.qld.gov.au p: (07) 3810 7680

PO Box 21, Cleveland QLD 4163 e: cemetery@redland.qld.gov.au p: 07 3829 8570

Ipswich Crematorium

Rockhampton Crematorium

12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

PO Box 3015, North Rockhampton, QLD 4701 e: rockycrem@gmail.com p: (07) 4928 2126

Ipswich General Cemetery

Rockhampton Regional Council

PO BOX 1943, Hervey Bay, QLD 4655 e: cemeteries@frasercoast.qld.gov.au p: 1300 794 929

Cnr Warwick Rd & Cemetery Road, Ipswich QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

PO Box 1860, Rockhampton, QLD 4700 e: memorialgardens@rrc.qld.gov.au p: (07) 4934 8374

Gladstone Regional Council

Livingstone Shire Council

PO Box 29, Gladstone, QLD 4680 e: parks@gladstone.qld.gov.au p: (07) 4970 0700

PO Box 2292, Yeppoon, QLD 4703 e: cemeteries@livingstone.qld.gov.au p: (07) 4913 5000

PO Box 26, Warwick, QLD 4370 e: mark.mcgowan@sdrc.qld.gov.au p: 1300 697 372

City of Gold Coast

Lockyer Valley Regional Council

PO Box 5042, Bundall, QLD 4217 e: bekelly@goldcoast.qld.gov.au p: (07) 5581 6640

PO Box 82 Gatton, QLD 4343 e: mailbox@lvrc.qld.gov.au p: (07) 5468 4989

Lot 207, Stone Quarry Road, Jeebropilly QLD 4340 e: sue@norwoodpark.com.au p: (07) 5464 3145

Great Northern Garden of Remembrance

Mackay Regional Council

Sunshine Coast Regional Council

31-35 Tallowwood Drive, Deception Bay, QLD 4508 e: info@gngor.com.au p: (07) 3888 3535

PO BOX 41, Mackay, QLD 4740 e: greg.walton@mackay.qld.gov.au p: 1300 622 529

Locked Bag 72, Sunshine Coast Mail Centre e: cemeteries@sunshinecoast.qld.gov.au p: (07) 5459 2300

Great Southern Memorial Park

Maryborough Crematorium

Tablelands Regional Council

140 Adelaide Street, Maryborough, QLD 4650 e: jks1865@bigpond.net.au p: (07) 4121 4183

PO Box 573, Atherton, QLD 4883 e: trcfacilities@trc.qld.gov.au p: 1300 362 242

PO Box 768, Bundaberg QLD 4670 e: info@brownsfunerals.com.au p: (07) 4151 3357 Bundaberg Regional Council 91 Takalvan Street, MillBank, Bundaberg, QLD 4670 e: nicholas.burfield@bundaberg.qld.gov.au p: (07) 4130 4477 Burdekin Shire Council PO Box 974, Ayr, QLD 4807 e: tonia.marano@burdekin.qld.gov.au p: (07) 4783 9918 Cairns City (Regional) Council PO Box 152 Cairns QLD 4870 e: regadmin@cairns.qld.gov.au p: (07) 4044 8378 Cassowary Coast Regional Council PO Box 887, Innisfail QLD 4860 e: hayley.accatino@ccrc.qld.gov.au p: (07) 4043 8829 Centenary Memorial Gardens PO Box 3363, Mt Ommaney, QLD 4074 e: taniahoward@centenarymemorialgardens.com.au p: (07) 3271 1222 Darling Downs Cremation Service 1020 Ruthven Street Toowoomba 4358 e: trevor@burstows.com.au p: (07) 4636 9600 Fraser Coast Regional Council

1774-1794 Mount Cotton Rd, Carbrook QLD 4130 p: (07) 3829 9999 w: www.greatsoutherncrem.com.au

40 | ACCA News | SUMMER EDITION 2023

Moreton Bay Regional Council PO Box 159, Caboolture, QLD 4510 e: darren.meinen@moretonbay.qld.gov.au p: (07) 3205 0555

Southern Downs Regional Council

Stone Quarry Cemetery

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA MEMBER DIRECTORY Tallegalla Cemetery Rosewood Marburg Road, Tallegalla QLD 4340 e: sue@norwoodpark.com.au p: (07) 5464 3145

Salisbury Memorial Park (City of Salisbury)

Millingtons Cemeteries

PO Box 8, Salisbury, SA 5108 e: cemetery@salisbury.sa.gov.au p: (08) 8406 8386

The Cottage, Queens Walk, Cornelian Bay, TAS 7008 e: twhitehead@millingtons.com.au p: (03) 6278 1244

Toowoomba Garden of Remembrance

West Coast Memorial Park

AUSTRALIAN CAPITAL TERRITORY

1001 Ruthven St, Toowoomba QLD 4350 p: (07) 4635 4866 w: www.toowoombacrem.com.au

PO Box 1415, Port Lincoln, SA 5606 e: jennifer@westcoastfunerals.com.au p: (08) 8684 2001

Canberra Memorials Parks (formerly Canberra Cemeteries)

Toowoomba Regional Council

Yorke Peninsula Council

PO Box 3021, Toowoomba, QLD 4350 e: cemeteryofficer@toowoombarc.qld.gov.au p: (07) 4688 6686

PO Box 57 Maitland, SA, 5573 e: sue.beech@yorke.sa.gov.au p: (08) 8823 0000

Townsville City Council

VICTORIA

PO Box 1268 Townsville QLD 4810 e: townsville.cemeteries@townsville.qld.gov.au p: (07) 4727 9330

Boroondara Cemetery Trust

Warrill Park Lawn Cemetery 12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145 Western Downs Regional Council PO Box 551, Dalby, QLD 4405 e: info@wdrc.qld.gov.au p: (07) 4679 4123 Whitsunday Regional Council PO Box 104, Proserpine, QLD 4800 e: info@whitsundayrc.qld.gov.au p: 1300 972 753 Woongarra Crematorium PO Box 2510, Idalia, QLD 4811 e: kyliem@woongarra.net.au p: (07) 4778 1476

SOUTH AUSTRALIA Adelaide Cemeteries Authority PO Box 294 Enfield PlazaSA 5085 e: Michael.robertson@aca.sa.gov.au p: (08) 8139 7400 Drumminor Gardens Cemetery 61 Golden Grove Road, Ridgehaven, SA 5097 e: brenton@harrisonfunerals.com.au p: (08) 8265 6060 Mount Gambier Cemetery Trust PO Box 56, Mount Gambier, SA 5290 e: cmccombe@mountgambier.sa.gov.au p: (08) 8725 3099 Payneham & Dudley Park Cemeteries Trust Inc. Exeter Terrace, Dudley Park, SA 5008 e: dudleypk@adam.com.au p: (08) 8344 2973

PO Box 37, Mitchell, ACT 2911 e: kerry.mcmurray@act.gov.au p: (02) 6207 0029 Wreck Bay Aboriginal Community Council Sherrie Tripp 5 Bunaan Close, Wreck Bay ACT 2540 e: sherrie.tripp@wbacc.gov.au

PO Box 565, Kew, VIC 3101 p: (03) 9853 7025

NORTHERN TERRITORY

Box Hill Cemetery Trust

PO Box 1071, Alice Springs, NT 0871 e: astc@astc.nt.gov.au p: (08) 8950 0500

395 Middleborough Road, Box Hill VIC 3128 e: gb@boxhillcemetery.com.au p: (03) 9890 1229 Eltham Cemetery Trust PO Box 423, Eltham VIC 3095 e: admin@elthamcemetery.com p: (03) 9432 1963

Alice Springs Town Council

Coomalie Community Government Council PO BOX 20 Batchelor Northern Territory 0845 e: mail@coomalie.nt.gov.au p: 08 8976 0058

Geelong Cemeteries Trust

Thorak Regional Cemetery, Litchfield Shire Council

141 Ormond Road, Geelong East, VIC 3219 e: ah@gct.net.au p: (03) 5249 3939

PO Box 446, Humpty Doo, NT 0836 e: anthony.vanzeeventer@litchfield.nt.gov.au p: (08) 8947 0903

Mildura Cemeteries Trust

WESTERN AUSTRALIA

P.O. Box 105, Mildura VIC 3502 e: danielle.mazzini@mildura.vic.gov.au p: (03) 5018 8202

Albany Cemetery Board

Rememberance Parks Central Victoria P.O. Box 268, Eaglehawk VIC 3556 e: emma.flukes@rpcv.org,au p: (03) 5446 1547 Rye Cemetery Trust P.O. Box 754, Rye, VIC 3941 e: ryecemetery@bigpond.com p: (03) 5985 1343 Southern Metropolitan Cemeteries Trust PO Box 1159, Clayton VIC 3169 e: tina.atkinson@smct.org.au p: (03) 8558 8204

TASMANIA City of Launceston: Carr Villa Memorial Park 36 Nunamina Avenue Kings Meadows 7249 TAS e: carrvilla@launceston.tas.gov.au p: (03) 6323 3604

PO Box 469, Albany, WA 6330 e: admin@acb.wa.gov.au p: (08) 9844 7766 Bunbury Cemetery Board PO Box 1115, Bunbury, WA 6231 e: kristy@bunburycemetery.com.au p: (08) 9721 3191 City of Busselton Locked Bag 1, Busselton, WA 6280 e: city@busselton.wa.gov.au p: (08) 9781 0444 City of Mandurah 3 Peel Street, Mandurah WA 6210 e: council@mandurah.wa.gov.au p: (08) 9550 3777 Geraldton Cemetery Board 130 Eastward Road, Geraldton, WA 6530 e: admin@geraldtoncemetery.com.au p: (08) 9921 2707

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AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA MEMBER DIRECTORY Kalgoorlie - Boulder Cemetery Board PO Box 79, Kalgoorlie, WA 6430 e: kalg.bld.cemetery@bigpond.com.au p: (08) 9091 1693 Metropolitan Cemeteries Board PO Box 53, Claremont, WA 6910 e: kathlene.oliver@mcb.wa.gov.au p: (08) 9383 5213 Shire of Meekatharra PO Box 129, Meekatharra, WA 6642 e: dceo@meekashire.wa.gov.au p: (08) 9980 0600

INTERNATIONAL Auckland Memorial Park PO Box 391, Silverdale, Auckland, New Zealand e: gm@ampl.co.nz p: 64273003707 P Day and Son Ltd 41 Nile Street, Nelson, New Zealand 7010 e: bevan@daysfuneralservices.co.nz p: 64 3 548 2770 Purewa Cemetery Trust Board 4a Parsons Road, Meadowbank Auckland, New Zealand 1071 e: alastaircrombie@purewa.co.nz p: 64 9 528 5599

CORPORATE MEMBERS NEW SOUTH WALES Arciuli - Monumental Building 18 Links Road, St Marys, NSW 2760 e: dominic@arciuli.com.au p: (02) 9623 8774 Celeste Catering Pty Ltd 5/481 Willoughby Rd, Willoughby NSW 2068 e: annie@celestecatering.com.au p: (02) 9808 1088 Dodge Australia Pty Ltd Unit 5, 29 Governor Macquarie Drive, Chipping Norton, NSW 2170 e: info@themazwellgroup.com.au p: 1800 506 796 Everlon Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141 e: info@everlon.com.au p: (02) 9646 3886 Frank Dimarco & Son Pty Ltd 14 Production Avenue, Kogarah, NSW 2217 e: alf@fgagranite.com.au p: (02) 9588 5477

Glory Marble & Granite 165 Hume Hwy, Greenacre, NSW 2190 e: mel@glorymarble.com.au p: (03) 9460 9066

Office of Australian War Graves

Greenworx

Windsong Chimes

2/23 Bearing Road, Seven Hills, NSW 2147 e: john.kalocsai@greenworx.com.au p: (02) 9676 5110 H. Parsons Pty Ltd 34 Belmore Street, Woolongong, NSW 2500 e: alan@hparsons.com.au p: (02) 4228 9622 Hickey & Co. Pty Ltd PO Box 13, Petersham, NSW 2049 e: paul@hickeyandco.com p: (02) 9564 1888 L.S. Piddington & Sons Pty Ltd PO Box 4424, Armidale, NSW 2350 e: allan@piddingtons.com.au p: (02) 6772 2288 National Granite Pty Ltd PO Box 183, Sydney Markerts, NSW 2129 e: steve@nationalgranite.com.au p: (02) 9748 8567 OpusXenta Pty Ltd Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022 e: lea-annm@opusxenta.com p: 1300 994 853 Phoenix 44 Duke St (PO Box 5), Uralla, NSW 2358 e: orders@phoenixfoundry.com.au p: (02) 6738 2200 PlotBox Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane Ballymena, Co. Antrim BT43 7QA Northern Ireland e: martin.jackson@plotbox.io e: laura.oneill@plotbox.io p: 0401 123 897 p: (02) 7228 7971 Russell Investments GPO Box 3279, SYDNEY NSW 2001 e: jhampshire@russellinvestments.com p: (02) 9229 5375

QUEENSLAND Final Touch Australia Unit 3/13, Strathwyn St, Brendale, QLD 4500 e: chantelle@finaltouchaustralia.com.au p: (07) 3889 9607 Hyqual Australia PO Box 3736, Calaundra, QLD 4551 e: hyqual@bigpond.com p: (07) 5492 7122

42 | ACCA News | SUMMER EDITION 2023

GPO Box 9998, Brisbane, QLD 4001 e: wargraves@dva.gov.au p: 1800 555 254 1/27 Lysaght Street, Coolum Beach, QLD 4573 e: hello@windsongchimes.com.au p: (07) 5233 6405 Worssell & Co Pty Ltd 70 Mica Street, Carole Park, QLD 4300 e: michele@worssell.com.au p: (07) 3271 1511

SOUTH AUSTRALIA Monumental Masons Association of SA Inc PO Box 10289, Adelaide BC, SA 5000 e: secretary@monumentalassociationsa.com.au p: 0439 276 461

VICTORIA Arrow Bronze P.O. Box 4576, Dandenong South, 3164 e: hymie.j@arrowbronze.com.au p: (03) 9794 2922 Austeng Pty Ltd 78-80 Douro Street, North Geelong, VIC 3215 e: lyn@austeng.net.au p: (03) 5278 2044 DP Jones & Co PO Box 486, Kyabram, VIC 3619 e: info@dpjones.com.au p: (03) 5852 2661 Giannarelli Holdings Pty Ltd 121 Trawalla Avenue, Thomastown VIC 3074 e: ag-sons@iimetro.com.au p: (03) 9359 2142 JCB Construction Equipment Australia PO Box 4149, Dandenong South, VIC 3175 e: m.mccann@jcbcea.com.au p: (03) 9797 3444 John Stonemart Pty Ltd 310 Mahoneys Road, Thomastown, VIC 3074 e: jacky@johnstonemart.com p: 03 9359 0898 Major Furnace Australia 92 Fairbank Road, Clayton South, VIC 3169 e: andrew.north@majoreng.com.au p: (03) 8558 1800 Memories Group Limited Level 1, 11-19 Bank Place Melbourne VIC 3000 e: ben.cukier@memories.net p: 0413 400 522

AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA MEMBER DIRECTORY Morello/ Ashcroft Pty Ltd

Hutt City Council

Wu Han Chang Le Yuan Cemetery

Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074 e: mandyr@cmorello.com.au p: (03) 9464 1700

Private Bag 31912, Lower Hutt, New Zealand e: janine.jones@huttcity.govt.nz p: 02 7620 2470

No. 120 Liuzhi Street Huangpi District Wuhan City Hubei Province, China e: whclyly@163.com p: 86 27 87163269

Morgans Financial

Maunu Crematorium Ltd

Xiao En Memorial Park Bhd

279 Bay Street, Brighton North VIC 3186 e: stuart.doherty@morgans.com.au p: (03) 9519 3512

PO Box 8043, Kensington, Whangarei, New Zealand 0145 e: info@maunucrematorium.co.nz p: 64 9437 5799

Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia e: kuan@xiao-en.com.my p: +603-9145 38

Nelson Bros. Funeral Services PO Box 2237, Footscray, VIC 3011 e: nelsonbros@nelsonbros.com.au p: (03) 9687 1301 Norwalk Precast Burial Systems 47 Highlands Road, Seymour, VIC 3660 e: info@norwalk.com.au p: (03) 5799 0083 The Minter Group of Companies 17 Park Road, Oakleigh, VIC 3166 e: mandee@rhminter.com.au p: (03) 9568 6999

WESTERN AUSTRALIA Australian Federation of Civil Celebrants 21 Aerolite Way, Beldon, WA 6027 e: funerals@afcc.com.au p: 0422 741 222

NORTHERN TERRITORY Territory Funerals PO Box 2711 Palmerston NT 0831 e: admin@territoryfunerals.com.au p: 0438 637 258

INTERNATIONAL Auckland City Council Private Bag 92300, Victoria St West, Auckland 1142, New Zealand e: nikki.marchant-ludlow@aucklandcouncil. govt.nz p: +64 9 890 4294 Canterbury Memorial Gardens & Crematorium P O Box 19795, Woolston Christchurch 8241, New Zealand Cremation Society of Canterbury Limited PO Box 398, Christchurch, NZ e: barbara@cremsoc.co.nz p: 64 3 3896 282 Facultatieve Technologies 80 Armstrong Way, Highland Park QLD 4211 Hamilton Park Cemetery Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand e: michelle.rivers@hcc.govt.nz p: 647 856 9604

Memorial Park Hong Kong Limited 93 Fo Tan Village Shatin N.T. Hong Kong SAR e: hsi.general@gmail.com p: 852 2145 4826 Milne Construction Australia Pty Ltd Level 7 / 114 Williams Street, Melbourne, VIC 3000 e: info@milneaustralia.com p: 0404 456 223 Mongolian Funeral Association 301 “New Mind” Building, Undsen Huuli Street 9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253 e: info@mfa.mn p: +976 7011 1343 OrthoMetals Eekhorstweg 32, 7942KC Meppel, The Netherlands e: hidde@orthometals.nl p: +31 6 4306 6196 Prestavest Crematorium & Memorial Park Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia e: marketing@prestavest.com.my p: 605 807 6868 Semenyih Memorial Hills Berhad 9A, Jalan SS22/23 Damansara Jaya 47400 Petaling Jaya, Selangor, Malaysia e: ckliew.hms@gmail.com p: 6 3 772 95585 Shanghai Fu Shou Yuan Industrial Group Co Ltd Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030 e: shuting@shfsy.com p: 86 21 5425 5151 Taiyo Chikuro Industries Co Ltd 6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan e: s-eguchi@taiyochikuro.jp p: 0 8 92 651 4131 Wellington City Council 76 Old Karori Road, Wellington, 6012 NZ e: elizabeth.reddington@wcc.govt.nz

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