ACCA MEMBER DIRECTORY MANAGING DATA DURING A CRISIS

Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’

PO Box 768, Bundaberg QLD 4670 e: info@brownsfunerals.com.au p: (07) 4151 3357

Bundaberg Regional Council

91 Takalvan Street, MillBank, Bundaberg, QLD 4670 e: nicholas.burfield@bundaberg.qld.gov.au p: (07) 4130 4477

Burdekin Shire Council

PO Box 974, Ayr, QLD 4807 e: enquiries@burdekin.qld.gov.au p: (07) 4783 9800

Cairns City (Regional) Council

PO Box 152 Cairns QLD 4870 e: regadmin@cairns.qld.gov.au p: (07) 4044 3231

Cassowary Coast Regional Council

PO Box 887, Innisfail QLD 4860 e: hayley.accatino@ccrc.qld.gov.au p: (07) 4043 8829

Centenary Memorial Gardens

PO Box 3363, Mt Ommaney, QLD 4074 e: taniahoward@centenarymemorialgardens.com.au p: (07) 3271 1222

Eco Memorial Park Crematorium

21 Quinns Hill Road West, Stapylton QLD 4207 e: tim@newhavenfunerals.com.au p: (07) 3807 4111

Darling Downs Cremation Service

PO BOX 7370, Toowoomba, QLD 4350 e: trevor@burstows.com.au p: (07) 4636 9600

Fraser Coast Regional Council

PO BOX 1943, Hervey Bay, QLD 4655 e: cemeteries@frasercoast.qld.gov.au p: 1300 794 929

Gladstone Regional Council

PO Box 29, Gladstone, QLD 4680 e: parks@gladstone.qld.gov.au p: (07) 4970 0700

City of Gold Coast

PO Box 5042, Bundall, QLD 4217 e: bekelly@goldcoast.qld.gov.au p: (07) 5582 9021

Reflecting on Barbara’s story, we can see the aid that record digitalisation can have in death care. The digitisation of their documents allowed Barbara and her team to quickly access and relocate all those of importance. Natural disasters such as these come without warning and put important data and documents at high risk of loss or damage. Keeping documents digitally, or, even better, in cloud-based software, allows a user to retain their data no matter what occurs at their location.

When the earthquake happened, they didn’t need to waste time locating the most pertinent documents and deciding which to bring; they could instead bring them all. Emergencies like this place significant mental and physical demands on staff and removing the burden of concern over data and documentation can have a great impact.

In Barbara’s case, strong record-keeping had an enormous impact on the aftermath of the disaster too. Their detailed records allowed them to understand who was affected by the destruction of the Memorial Walls. It allowed them to accurately replace ashes in their new Memorial Walls, keeping the relationships intact between the location and those resting there.

We again want to thank Barbara for speaking with us and sharing her story. If you would like to ensure the protection of your records, the team at OpusXenta would love to help.

Talk to us today at OpusXenta.com.

Great Northern Garden of Remembrance

31-35 Tallowwood Drive, Deception Bay, QLD 4508 e: info@gngor.com.au p: (07) 3888 6622

Memorial Walls had been destroyed, with ashes and plaques separated in the chaos. Barbara’s son and his friends volunteered to help, collecting the ashes, reuniting them with their plaques, and re-storing them safely. Thankfully, the records were lengthy and intact, and with these and a detailed photo library, the Memorial Walls, too, could be repaired and restored.

Hosting Barbara for a webinar was an honour; this was her story, and it’s one that reminds us of the power of resilience and courage even in the face of the unprecedented. Her journey shows the importance of kindness during a time of difficulty, courage, and of willingness to continue to act.