LEASING
HOW TO ATTRACT THE RIGHT TENANT AND RENTAL RETURN FOR YOUR INVESTMENT PROPERTY
“I have been dealing with First National Casino for my management of commercial property and two units within casino for the past three years and I wouldn’t take my business anywhere else for the following reasons. They are thorough with their quarterly assessment of the property and give you a very detailed report with photos. Any damages or problems with the tenants or if tenants need things attended to, they are informing me immediately. If any of the tenants are getting behind in rent they are on their case and it’s fixed ASAP and not getting out of hand. They have a great respect for your property as they canvas any new tenants then converse with you to see which new tenants would suit. All the ladies in the office are very friendly when you visit the office are they are very helpful. Overall, the staff and the FN management are excellent because of their attention to detail, they care for all their clients, and at the end of the day you have confidence and no stress with your properties as you Know First National is doing an excellent job. ” David K
A WARM WELCOME TO FIRST NATIONAL CASINO A WARM WELCOME TO FIRST NATIONAL CASINO LEASING AND MANAGING YOUR RENTAL PROPERTY CAN BE A COMPLEX PROCESS. WHILE IT MAY SEEM SIMPLE ON THE SURFACE, DIG A LITTLE DEEPER AND IT’S EASY TO SEE THAT THERE’S A LOT TO CONSIDER. YOUR INVESTMENT PROPERTY SHOULD DELIVER A STRONG RENTAL RETURN AND LONG-TERM CAPITAL GROWTH. IT SHOULDN’T BE A SOURCE OF STRESS, HASSLE OR WASTED TIME. THAT’S WHY YOUR CHOICE OF AGENT MATTERS. First National Casino 92 Walker Street Casino NSW 2470
p: 02 6662 7786 e: rentals@fncasino.com.au w: firstnationalcasino.com.au
At First National Casino, our team understands that although properties are leased every day, each landlord’s situation is unique. We take the time to get to know your goals, and make the recommendations that best suit you. You can rely on us for local market expertise, genuine customer care and the skill and determination required to ensure your property is tenanted by the right people, for the right price. While our depth of experience is one pillar of our offering, we also believe strongly in leasing property in a way that aligns with our personal values.
These include honesty, sincerity and being impeccable with our word. We treat every property owner and every tenant with complete respect. We conduct every aspect of the leasing and management process with absolute integrity. This is the First National Casino difference.
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LEASING GUIDE
LET’S TALK HERE ARE THE DISCUSSION POINTS WE WILL OUTLINE CONGRATULATIONS! YOU’VE DECIDED TO LEASE YOUR PROPERTY! SO WHAT NOW? THERE ARE A FEW MORE CONSIDERATIONS AHEAD OF YOU. HOWEVER THE GOOD NEWS IS THAT YOU’RE NOT ALONE. FIRST NATIONAL CASINO CAN GUIDE YOU THROUGH EACH STEP IN A LOGICAL AND TIMELY MANNER.
1. WHY CHOOSE FIRST NATIONAL CASINO? 2. WHAT’S YOUR PROPERTY WORTH? 3. EFFECTIVE MARKETING 4. SELECTING A TENANT 5. INSPECTIONS 6. REPAIRS AND MAINTENANCE 7. LANDLORD PROTECTION INSURANCE 8. PAYMENTS 9. FEES AND CHARGES
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“First National Casino have fully managed my rental properties in since mid-2016. The staff are always polite, cooperative and always willing to assist. Recently they provided extensive input into a major property renovation project that resulted in a 40% increase in rental return and 45% increase in overall property value. Their on-site availability, professionalism and local contacts ensured the renovation project ran smoothly. I highly recommend the team at First National Casino.” Paul R
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LEASING GUIDE
WHY CHOOSE FIRST NATIONAL CASINO? NOT ALL MANAGING AGENTS ARE CREATED EQUAL. AS A LANDLORD, IT MAY SEEM THAT YOU HAVE A LARGE CHOICE WHEN IT COMES TO CHOOSING ONE THAT IS RIGHT FOR YOU. BUT WHEN YOU SCRATCH THE SURFACE, YOU MAY BE SURPRISED BY WHAT YOU FIND. First National Casino offers a complete property management service for property investors, backed by the marketing services, systems and professional training offered by a large, nationally recognised brand. What sets us apart is that every decision we make, process we design and the recommendations we put forward is, based on one key understanding: that we are managing a major investment that belongs to you. We know that our responsibilities extend way beyond just routine inspections and collecting the bond. We keep you up to date with relevant information and meaningful advice to ensure that your investment property is an income-
producing, tax-effective asset that pulls its weight. Getting that right takes knowledge, experience and complete professionalism. Our Property Managers are thorough, friendly and efficient. They’re also 100% dedicated to the art of property management. It’s more than just a job. It’s a career and they take it very seriously. First National Casino can take care of all your property management needs, both residential and commercial. With over 500 offices in Australasia, together with associated overseas networks, First National can offer services anywhere and attract tenants from far and wide.
SERVICES WE PROVIDE OUR CLIENTS WITH A COMPREHENSIVE SUITE OF SERVICES, ENSURING YOUR PROPERTY IS PROFESSIONALLY MARKETED AND MANAGED, EVERY STEP OF THE WAY. THESE INCLUDE: 1. Determining appropriate rental value 2. Marketing the property to ideal tenants 3. Showing prospective tenants through the property 4. Managing applications and assessing prospective tenants 5. Reviewing, screening and selecting applicants, in consultation with landlord 6. Completing and submitting all relevant documentation 7.
Collecting bond and rent in advance for incoming tenants
8. Lodging bond with the appropriate body 9. Collecting rent payments 10. Following up rental payments in arrears 11. Taking care of ongoing repairs and maintenance 12. Distributing rental income to landlords and preparing statements 13. Paying accounts 14. Conducting initial, final and routine property inspections 15. Organising tribunal hearings and representing the landlord as needed 16. Ensuring personal service from each member of your property management team LEASING GUIDE
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WHAT’S YOUR PROPERTY WORTH?
MANY FACTORS COME INTO PLAY WHEN DETERMINING THE MARKET VALUE OF YOUR PROPERTY.
LOCATION & LIFESTYLE
CONDITION
COMPARABLE RENTALS
MARKET TRENDS
CURRENT COMPETITION
Proximity to schools, parks, playing fields, and shops are important considerations for families.
Properties that present attractively and are well maintained tend to attract a premium compared to those that appear to need ongoing repairs. It can sometimes be worth investing in small enhancements to attract a better rental income.
Recent rental prices for similar properties near you are an excellent indicator of what the market is willing to pay for yours.
Seasonality and economic conditions have an effect on rental values. Our team can help guide you on the state of the market.
Having high rental demand combined with a moderate number of properties for lease contributes to a premium rental return. A strong marketing campaign can also help ensure you attract the maximum number of prospective tenants through your door.
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REACH THE RIGHT TENANTS WITH SMART MARKETING RENTERS SEARCH MANY DIFFERENT SOURCES WHEN LOOKING FOR A RENTAL PROPERTY. INVESTING IN A BROAD-REACHING MARKETING CAMPAIGN THAT COVERS ALL CHANNELS WILL MAXIMISE EXPOSURE OF YOUR PROPERTY AND SECURE YOU THE HIGHEST POSSIBLE RETURN.
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When you partner with First National Casino, you gain access to our outstanding team of professionals who work together to create a first-class marketing campaign for your investment property. We coordinate every aspect of campaign booking and execution to ensure your property is portrayed in its best light, to the right potential tenants. In many agencies, marketing and administration tasks are delegated to administrative staff, who may not be familiar with the client or their property. At First National Casino, our Property Management team believes in personally overseeing the entire process from start to finish. They personally review and approve every piece of marketing communication prior to publication to ensure nothing is left to chance.
DATABASE & AGENT’S CONTACTS
SIGNBOARDS & POINTER SIGNS
PHOTOGRAPHY
SOCIAL MEDIA
INTERNET
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SMART MARKETING
PHOTOGRAPHY
There’s power in a great image. It draws you in and evokes an emotional reaction. High quality real estate photography is crucial to showcasing your property in its best light. We will ensure your property’s standout features are captured to perfection to attract the maximum number of potential tenants.
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INTERNET We place your property on more than seven websites. The two most commonly used sites by tenants are realestate.com.au and domain.com.au Our own website, firstnationalcasino.com.au, also attracts a large volume of rental enquiries due to the number of active tenants on our database who visit our website on a regular basis, as well as our prominence in the area and our shopfront street presence.
DATABASE & AGENT’S CONTACTS
Your property will be front of mind with prospective tenants. We have a large and evolving data base with active property alerts notifying subscribers in real time about new rental listings that suit their criteria.
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Casino Casino
SIGNBOARDS & POINTER SIGNS
for lease
A prominent signboard that is professionally fitted will deter any vandals and reflect a more premium rental value for your investment property.
John Smith | 0400 000 000
FOR LEASE
Saturday 25 September @ 12.30 pm
Casino 1 Smith Street Fully Renovated Family Home Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur hendrerit blandit quam vitae euismod. Vivamus eu est faucibus tellus iaculis efficitur eget in ligula. Nunc hendrerit est quis convallis pellentesque. Curabitur eget erat enim. Etiam a magna ligula. Maecenas pretium iaculis augue, ac posuere mi lacinia sit amet. Ut euismod tincidunt orci, eu cursus leo efficitur non. Nulla tempor nunc vel dui tristique, eget volutpat nulla lobortis. Donec eget commodo purus.Arumquatem que mos doluptati to molecatibus. John Smith 0400 000 000 email@yourcompany.com.au
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First National Casino 02 6662 7786 92 Walker Street Casino NSW 2470 firstnationalcasino.com.au
SOCIAL MEDIA Social media listings (Facebook, Instagram and Hyperlocal) can also be very effective in attracting tenants to your property. •
E nsure maximum exposure with our integrated Facebook/Instagram campaign platform and automated advertising technology
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Massive local branding for your property on mobile, desktop, laptop and tablet
EXCLUSIVE TARGETED DIGITAL MARKETING
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D igital Local-Area marketing solutions
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Hyperlocal online property advertising – drives enquiries directly back to First National Casino instead of to major portals.
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SECURING THE BEST TENANT TENANT SELECTION IS CRUCIAL TO THE SMOOTH RUNNING OF YOUR INVESTMENT. AT FIRST NATIONAL CASINO, WE RIGOROUSLY SCREEN EVERY APPLICANT, APPLYING STRINGENT CRITERIA WHEN REVIEWING THE APPLICATIONS. OUR CHECKS INCLUDE THE FOLLOWING: 100 point identification check Employment confirmation Thorough checking of all supplied references including previous landlords and managing agents TICA - Bad Tenant data bases Most importantly, although we will make recommendations on those applicants we feel are of the highest calibre, the final decision is always yours. 16 LEASING GUIDE
WHAT TYPE OF INSPECTIONS ARE CARRIED OUT? AS PART OF OUR SERVICE TO LANDLORDS, FIRST NATIONAL CASINO CARRIES OUT TWO KEY INSPECTIONS ON YOUR BEHALF.
PROPERTY CONDITION REPORT:
ROUTINE INSPECTION:
This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. Its purpose is to detail the condition of the property at the start of the tenancy to ensure that when the tenant vacates, the property is left in the same condition.
These are conducted every three to four months during a tenancy and within the first six weeks of a new tenancy. These inspections are essential to ensure your property is being maintained to an acceptable standard and to identify any maintenance that is required. The report is sent to you immediately following the inspection and, if necessary, a member of the First National Casino Property Management Team will contact you to discuss items noted on the report.
As soon as a tenant vacates, the Property Condition Report is taken to the inspection and each item is carefully checked off so you can feel confident that the property is in the same condition as it was when the tenant took possession. Your property manager will allow for general wear and tear while conducting this inspection, and identify any items that require attention.
REPAIRS & MAINTENANCE MANAGED YOUR WAY IF YOUR TENANT CONTACTS US REGARDING A REPAIR OR MAINTENANCE REQUIREMENT, THE FIRST THING WE DO IS CONTACT YOU FOR INSTRUCTIONS. We understand that some landlords want the opportunity to conduct their own repairs or organise their own tradespeople. Others prefer to have us manage the entire process using our extensive network of qualified and insured tradespeople, and simply keep them abreast of progress and costs. At First National Casino, we are happy to tailor our communication to suit your preferred style and level of involvement. It’s your property and we believe it should be managed your way.
IS LANDLORD PROTECTION NECESSARY? WE PUT A LOT OF THOUGHT INTO MAXIMISING THE RETURN ON YOUR INVESTMENT AND WE WORK HARD TO ASSURE THE BEST OUTCOMES. To minimise risk, we recommend you consider Landlord Protection Insurance. 100% tax deductible, it protects you against loss of rent and malicious damage. While you can rest assured that we stringently screen every applicant, Landlord Protection Insurance provides that added peace-of-mind that you’re covered should something unforeseen occur.
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“First National Casino made the process of renting my house out very easy. They were more than happy to answer any questions that I had. Such a wonderful and friendly team and I would recommend them to absolutely anybody!” Sarina B
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WHY USE A PROPERTY MANAGEMENT AGENCY? AS A LANDLORD, YOU ARE NOT OBLIGATED TO EMPLOY THE SERVICES OF A PROPERTY MANAGEMENT AGENCY. HOWEVER, THERE ARE SOME COMPELLING REASONS FOR DOING SO. Managing your own property is not to be taken lightly. Residential and Commercial Tenancies are subject to extremely complex legislation, and your responsibilities change every time a relevant Act of Parliament is updated. Furthermore, disputes can sometimes occur. Staying abreast of all your responsibilities, rights and obligations as a landlord can be a time-consuming and stressful task. Landlords opting to self-manage their property must be prepared to do their own repairs and cleaning, collect rent, prepare leases and tenancy agreements as well as fulfil numerous administration obligations. The good news is that with First National Casino, you can relax knowing that our Property Management Team has the skills and knowledge to ensure
your investment property is managed efficiently, legally and tax-effectively. Each member of our Property Management Team receives ongoing professional training to ensure your property remains compliant with all requirements. By engaging our services, you are not required to stay abreast of changes to Acts of Parliament—the responsibility passes to us. As a client of the First National Casino Property Management Team, you can expect absolute professionalism and transparency. Every landlord and tenant we work with is treated with care and respect. We take the burden of owning an investment property from you, freeing you to sit back and enjoy the return.
PAYMENTS MADE SIMPLE MOST OWNERS CHOOSE MONTHLY OR TWICE MONTHLY INTO YOUR NOMINATED BANK ACCOUNT. A STATEMENT WILL THEN BE ISSUED SIMULTANEOUSLY, DETAILING DEBITS AND CREDITS FOR THE MONTH. We offer your tenant several rent payment options, leaving no excuse for late payment. These include cheque, money order, online banking or direct debit. In the rare occasion a tenant may fall behind in their rental payments, we issue them with a notice of breach advising them they are behind and requesting they rectify the situation. If this does not occur within the stipulated time period, a termination notice is issued requiring them to vacate the premises. Our robust internal processes ensure we have very few issues with tenant rental payments and action is taken swiftly should a problem arise. We communicate with you every step of the way to ensure you are kept fully informed. Our tenants are vetted meticulously minimising the risks mentioned above.
OWNER AND TENANT ACCESS TO PROPERTY TREE PORTAL 24/7 access to their property information on multiple devices owners can: •
See the current financial status of all their properties
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View photos and details of the property and tenancy
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Drill into financial activity
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Download historical statements, bills and documents
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Keep track of jobs and inspections
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CHOOSING YOUR AGENT CHOOSING YOUR AGENT IS AN IMPORTANT DECISION. IT IS NOT ONLY THE OFFICE YOU ARE EMPLOYING TO REPRESENT YOU, IT IS THE INDIVIDUAL PROPERTY MANAGER WHO WILL HANDLE THE RENTAL FROM MARKETING YOUR PROPERTY, TO DEALING WITH TENANTS AND NEGOTIATING THE HIGHEST RENTAL.
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MANAGEMENT FEE DON’T MAKE THE MISTAKE OF CHOOSING A MANAGING AGENT PURELY ON THE LOWEST MANAGEMENT FEE.
WHILE OF COURSE YOU SHOULD EXPECT A HIGHLY COMPETITIVE FEE IT IS ADVISABLE TO APPOINT AN ESTABLISHED AGENCY WITH AN EXCELLENT TRACK RECORD OF RESULTS. IT’S ALSO GOOD TO NOTE THAT IF AN AGENCY OFFERS A DISCOUNTED FEE, THEY WILL ALSO BE OFFERING A DISCOUNTED SERVICE. IF THEY DISCOUNT ON FEE’S THEY MAY ALSO NEGOTIATE ON THE RENT WHEN SECURING TENANTS, WITHOUT YOUR KNOWLEDGE.
SO WHAT DO I DO NEXT? IF YOU’RE READY TO MOVE AHEAD WITH FIRST NATIONAL CASINO, WE’D BE DELIGHTED TO BE OF SERVICE.
All you need to do is authorise First National Casino to manage your property by signing the Managing Agency Agreement. We’ll take care of the rest!
First National Casino 92 Walker Street Casino NSW 2470
p: 02 6662 7786 e: rentals@fncasino.com.au w: firstnationalcasino.com.au
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MEET
MARK FORMAGGIN & THE PROPERTY MANAGEMENT TEAM COMMITMENT, PROFESSIONALISM, RESULTS Together with co-director Kel Gunther, Mark leads our sales, property management and administration teams who are a hard-working group of individuals committed to getting everything right and putting the interests of our clients first–every time. Dedicated to First National Real Estate Casino’s vision of ongoing improvement, Mark attends regular sales and property management professional development sessions to ensure he is abreast of the latest developments with the industry and its laws.
MARK FORMAGGIN PRINCIPAL
p: 0418 623 779 e: mark@fncasino.com.au
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First National Casino 92 Walker Street Casino NSW 2470
p: 02 6662 7786 e: rentals@fncasino.com.au w: firstnationalcasino.com.au
LEASING