Australasian Cemeteries & Crematoria Association - ACCA News - Summer 2020/2021

Summer 2020/2021

news

Official Magazine of the Australasian Cemeteries & Crematoria Association

IMMEDIATE GRATIFICATION - INSTANT DISSATISFACTION

STAYING CONNECTED IN A DISCONNECTED TIME

BEING FIRE READY IN A CEMETERY ENVIRONMENT

ACCA 2020

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Cover Image: Haftad Molla Ancient Cemetery, Iran www.visitiran.ir/attraction/haftad-molla-ancient-cemetery

CONTENTS 1

President’s Report

24 Staying Connected in a Disconnected Time

3

ACCA Corporate Sponsors

26 Australian Funeral Directors Association Report

4

ACCA Membership

28 National Funeral Directors Association Report

5

Member Profile - Anthony Van Zeeventer

30 Victorian state report

9

Welcome new ACCA member - Australian Federation of Civil Celebrants Inc. and ModUrn

32 Western Australia state report 34 New South Wales state report

10 Being Fire Ready in a Cemetery Environment

36 Eltham Cemetery Share Unique Christmas Stories

12 Reflections on this Year

37 ACCA Christmas Message

14 Immediate Gratification – Instant Dissatisfaction

40 Industry Events

19 National Celebrants Day

41 ACCA Member Directory

22 7 Tips for Staying Safe as COVID-19 Cases Rise and Colder Weather Heightens the Risk

EXEC UTIVE DIREC TOR S

Ronald Bawden

Founded December 1985 ACN 009 555 426 EXECUTIVE COMMITTEE 2020/2021 PRE SIDE NT

David Molloy

Manager, Nudgee Cemetery & Crematorium, QLD p: (07) 3622 9690 e: molloyd@bne.catholic.net.au VIC E PRE SIDE NT

Lauren Hardgrove

Director - Client Services, Catholic Metropolitan Cemeteries Trust, NSW p: (02) 9649 6423 e: laurenh@catholiccemeteries.com.au

General Manager, Payneham & Dudley Park Cemeteries Trust Inc, SA p: (08) 8344 2973 e: ronb@adam.com.au

Lea-Ann McNeill

Cemeteries & Crematoria Manager, Brisbane City Council, QLD p: (07) 3403 8627 e: lea-ann.mcneill@brisbane.qld.gov.au

Christopher Stockley

Coordinator Regional Cemetery Services Toowoomba Regional Council p: (07) 4688 6686 e: christopher.stockley@tr.qld.gov.au

Darryl Thomas OAM

Chief Executive Officer, Geelong Cemeteries Trust, VIC p: (03) 5249 3939 e: dt@gct.net.au

ACCA SEC RE TARIAT Suite North 1, 215 Bell St Preston, VIC, Australia 3072 p: (03) 9863 6914 f: (03) 9863 6901 For information on advertising in ACCA News or to contribute content, please contact: Chris Harrington, Editor or Luisa Natoli, Sub-Editor at: admin@accaweb.com.au Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.

Graphic Design by Dean O’Brien Printed by NEO Published by ACCA Secretariat

All ACCA members receive a complimentary copy of ACCA News.

To order additional copies please see Page 4 for more information.

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PRESIDENT’S REPORT

As I take a moment to reflect on the year from the perspective of ACCA President, I must admit I thought I would be including a summary of our latest conference, the new connections with people from other industry associations, new members, and of enhanced relationships with our association sponsors.

David Molloy - ACCA President

Being in the role of President, or for that matter as a Board member, really gives you an understanding of the workings of the Association, the “behind the scenes”, if you will. It also shows the importance of a cohesive group and what can be achieved. The current Board brings various skills to the table and with those skills, various perspectives. This gives us the opportunity to view a range of issues from these different perspectives and formulate a way forward that will benefit ACCA members. Each member of the Board puts on their Association hat as they engage in Board meetings and in all decision making, to ensure the best outcome for Association members.

We all know that we have been in the midst of a global pandemic and much of this has not been possible. What we have had to learn is to offer new ways of providing information and, of course, the terms “Zoom”, “Teams” and “webinar” are not so foreign to us after 2020.

As we were not able to come together, the first “virtual” ACCA AGM was held in October. Even with all the testing we did have a little technical issue, but all in all the meeting went well and I thank those members and sponsors that were able to Zoom in for their attendance.

The meeting was left open after the closing of the AGM for a little while, with members being able to chat. This was really an illustration of just how important visual (if not in-person) connection is to all of us, and the value we get from coming together. Canberra 2021 is set to be a great conference and I for one can’t wait see you, in person, and share in our collective learnings from the last 12 months.

As difficult as the 2020 lockdown has been, there have been some positives. Not only has there been a review of our documents, but we have also seen an increase in correspondence to members via “Plot Matters”. These tasks have also been accompanied by the development of programs as we move towards a classification as an RTO in order to provide accredited, industry-specific training.

Our application has been lodged with ASQA and now we wait for that process to commence and will be advised the outcome in due course.

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Our relationships with many other industry associations have also continued to flourish. The engagement between ACCA and these associations has been vital in working towards the delivery of funeral services for bereaved families. Other challenges that have been faced were the ever-changing restrictions across the nation. The ACCA office has done an outstanding job of keeping on top of these changes and advising members when appropriate.

This being the last edition of ACCA news for the year, on behalf of the Board and ACCA staff, I wish all sponsors, members, their staff and their families a very safe and happy Christmas, and I hope to see you all in 2021.

David Molloy ACCA President

C ASHTON SHIRLEY

KOOS ADRICHEM

BRYAN ELLIOTT

October 1985 - June 1987

October 1999 - October 2001

October 2010 - October 2012

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GRAEME MACGILL June 1987 - October 1987

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IAN RODDICK October 1987 - October 1990

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KEVIN CROWDEN (Dec) October 1990 - October 1993

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DAVID BLAKE OAM October 1993 - October 1997

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PETER MACLEAN AM PSM JP October 1997 - October 1999

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BRUCE MACUMBER October 2001 - October 2003

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JAMES MCKAY October 2003 - October 2005

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PIETER DEN BOER October 2005 - October 2007

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DARRYL THOMAS OAM October 2007 - October 2009

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BRENDAN O’CONNOR

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ARMEN MIKAELIAN October 2012 - October 2014

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PETER O’MEARA October 2014 - October 2016

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PETER DEAGUE September 2016 – June 2017

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DARRYL THOMAS OAM June 2017 - October 2019

October 2009 - October 2010

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C O R P O R AT E S P O N S O R S 2 0 2 0 ACCA would like to sincerely thank the following Corporate Sponsors for 2020, for their continued commitment to our association, our values, and to what we strive to achieve for all of our members.

Platinum Corporate Partner

Gold Corporate Partner

Silver Corporate Partners

&

Robbers Engineering Bronze Corporate Partners

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Your Association

ACCA MEMBER SHIP

CEMETERIES AND CREMATORIA, FUNERAL DIRECTORS, INDUSTRY CORPORATES AND BUSINESSES! The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.

MEMBERSHIP CRITERIA

ACCA NEWS Complimentary to all Members

Full Membership:

The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via print and electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally.

Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.

SUITED TO CEMETERIES AND CREMATORIA

Corporate Membership: Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/or other members.

SUITED TO INDUSTRY SUPPLIER COMPANIES

Affiliate Membership: Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.

SUITED TO FUNERAL DIRECTORS

Spring

2020

Official

Magazin

e of the Austral

asian C emete

ries & C remat

The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.

THE LURE OF GREE N GRAS S

RETH INKIN LAND SCAP G THE E OF DEAT

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CREM ATIO NS ARE ON THE RISE

ACC A 202 0

Platin um

How to Order Please visit our webpage at accaweb.com.au/publications/resources to download

the Order Forms and return to the Secretariat.

ACCA Brochures The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a take-home brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.

Handbook On Cremation The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner

Spon sor

ACCA News Advertising Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au

ACCA News Contributions

ACCA MERCHANDISE

news oria Ass ocia

ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.

To Order Additional Copies To order additional copies, of ACCA News please contact the Secretariat or download a form at: accaweb.com.au/publications/accanews

LIFE MEMBER HONOUR ROLL Koos Adrichem

Bruce Macumber

David Beames

James Mckay

John Campbell

Lawrie Miller

Pieter Den Boer

Brendan O'Connor

Keith Joyce (Dec)

Tony O’Connor (Dec)

Karen Hinrichsen

Greg Taylor (Dec)

David Lusby (Dec)

Darryl Thomas OAM

Peter Maclean

ARE YOU READY TO BECOME A MEMBER?

ACCA SECRETARIAT:

Full Memberships, Corporate Memberships and Affiliate Memberships Available

Suite North 1 / 215 Bell St, Preston VIC 3072 Australia

Contact the Secretariat today or download an application form from the website: accaweb.com.au/about/join-acca

T: +61 3 9863 6914 F: +61 3 9863 6901 E: admin@accaweb.com.au W: accaweb.com.au

tion

ACCA MEMBER PROFILE

Anthony Van Zeeventer

“

We have all had to deal with that difficult or negative person in our past, however it is how we approach dealing with these people that can take a negative to a positive – if we work with these people with a team approach, and look to shifting the focus to specific problems and solutions.

”

1.

What is your full name, title, company name? ........................................

I have recently been employed with Litchfield Council and now oversea the running of the Thorak Regional Cemetery which is the only operational cemetery in Darwin. I enjoy the diversity and the challenges associated with the work. No two days are the same and there is always an opportunity to improve and reflect on the work you are doing.

Anthony Van Zeeventer – Cemetery & Parks Program Leader, Litchfield Council.

2.

How long have you worked in your industry and what do you like most about your profession? ........................................

3.

What upcoming changes do you foresee taking place at your cemetery? ........................................

I started out working with local government as a horticulturalist & arborist and was employed with West Terrace Cemetery with Enfield Memorial Park (Now Adelaide Cemeteries) in the late 90’s.

We are currently reviewing our Master plan and developing the next stage of our Cemetery. This includes a reserved area designated specifically for family plots with a combination of irrigated lawn and landscaping.

A backdrop to this will be a landscaped ‘bushland setting’ for natural burial and internment which will complement the surrounding remnant bushland.

Later I worked as Parks & Open Space Coordinator at the City of Whyalla, which oversaw the Whyalla Cemetery and Crematorium.

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4.

Who or what has influenced you most professionally? ........................................

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What are some things that are on your ‘bucket list’? ........................................

There have been numerous people over the years that have advised or been a mentor, be it ex-college professors or work colleagues. The people whom have had the most influence were those that worked with me, being encouraging and inspiring development along the way. A little praise and encouragement can have incredible beneficial and ongoing influence and create a positive attitude within a person.

I love to travel and see things and meet people and learn about different places and culture. There is so much to do in the Northern Territory, with such a diverse countryside and amazing people. It is an Outback adventure!

I now take the time to recognise and encourage the work that other people do around me.

I spend enough time looking at a screen throughout the day, so night times are generally for other things and entertainment although I will watch an occasional documentary or comedy.

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What is must-see TV for a great night in? ........................................

5.

What are some notable differences in memorialisation you have noticed during the past five years? ........................................

9.

Finish this sentence – ‘Nobody likes a …’ ........................................

I’ve observed the diversity and individuality that has developed over the last few years, with the use of different materials and the changing away from traditional memorials. Families are now seeking memorials that are unique and a reflection of the individual and their lives which then ties in with the cemetery and surrounds. People want the shady tree areas with adjoining garden beds in an area where they can reflect and be in a tranquil surrounding.

…Nobody likes a whiner - Laugh, and the world laughs with you; Weep, and you weep alone.

9.

What advice would you give a younger version of yourself? ........................................

Be honest and true to yourself and others. Think with your head, go with your gut feelings and listen to your heart.

6.

What unique challenges have you faced recently due to COVID-19? ........................................

Never give up….

Travel and see the world, there is no better classroom.

We have been lucky within the Northern Territory with regards to mitigating the spread and isolation of Coronavirus.

•••

Good governance, our relative isolation and community support have ensured that no community spread has occurred. Our COVID Safety Guidelines Plan sets out our responsibilities to ensure that we are providing a safe and clean environment for staff and families to participate in funeral ceremonies and ensuring that we don’t become complacent.

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Phoenix Our family cares about your families.

Providing quality hand crafted memorials to ACCA members since 1983. orders@phoenixfoundry.com.au 02 6738 2200 www.phoenixfoundry.com.au

HAVE YOU GOT YOURS? ACCA Brochures

The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.

ALSO AVAILABLE H A N D B O O K O N C R E M AT I O N The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner

HOW TO ORDER Please visit our webpage at accaweb.com.au/publications/resources to download the Order Forms. Simply complete and return to this office where our friendly staff are waiting to process your order.

Order Today!

ACCAnews news ACCA

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Summer 2019/20 2020/21 Summer

WELCOME NEW ACCA MEMBERS Australian Federation of Civil Celebrants Inc. The Australian Federation of Civil Celebrants Inc. (AFCC) is the largest national association of professional Celebrants with over 2,000 members providing professional celebrancy for ceremonies for all occasions.

The AFCC was founded in February, 1984 and has been President Anthony Burke offering a range of benefits to members to support them through their Celebrant careers. It is administered by a National Committee of ten volunteer members elected for two year terms.

Each year the AFCC hosts a range of educational events including a National Conference which hosts a wide range of speakers, as well as hosting ongoing professional development opportunities and networking events. In 2021 the AFCC will be launching an Enrichment program for Funeral Celebrants – a program raising the professionalism of Celebrants and enhancing their skills and knowledge.

AFCC members are supported by excellent resources to allow them to be the best Celebrant they can be, as well as being supported by a proactive and professional association. www.afcc.com.au

All AFCC members have access to a range of resources which help them to be the best Celebrant they can be for their clients. When booking an AFCC Celebrant, clients can rest assured that they are supported by Australia’s largest and most premier Celebrant Association. All AFCC members are covered by public liability and professional indemnity insurance as well as copyright and APRA protection.

ModUrn We have come a long way since then; appointing the incredible team at Final Touch Australia as our Exclusive distributor, our products being included by innovative and leading Australian funeral homes and more recently partnering with Arrow Bronze to create a “Smart Memorial Plaque” that enables cemeteries to tech up memorialisation and engagement without being tech savvy.

Hello ACCA! We are thrilled to finally be an official part of the ACCA family and we look forward to seeing some familiar faces and meeting you all in 2021.

This year has proven that the death care industry’s service to the community is unwavering and paramount and that technology is a massive part of how we deliver that service. ModUrn looks forward to working alongside members to assist in any way, to advance our integrated memorial products and support the bereaved.

It has been an incredible journey since our first industry event at the 2017 Australian Funeral Exhibition where we introduced our “World First” Smart Integrated Cremation Urn, proudly designed and manufactured in Australia. The overwhelming interest, feedback and experience gave us the courage to pursue our goal to become the most recognised symbol worldwide to honour life.

ModUrn Team. Co Founders Sonia Vachalec, Pamela Fitzpatrick and Jenny Delaforce

ACCA news

We are incredibly proud to be accepted and part of this industry and wish the ACCA team and members a safe and wonderful holiday season.

Cheers, Sonia Vachalec Founder – CEO | ModUrn Group Pty Ltd www.modurn.com

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Australasian Cemeteries & Crematoria Association

BEING FIRE READY IN A CEMETERY ENVIRONMENT Geelong Cemeteries Trust

Lorne Cemetery (Aerial)

Gisborne Iron Bark Walk

Late November to early December is a time that all rural landowners and managers know that preparations need to happen to be fire ready. After last fire season’s devastating losses of life, property and wildlife, most of us will know that a well-prepared property is in a better situation to survive a fire than an unmaintained property, and landowners and managers also have a legal responsibility to maintain their property and ensure all fire risks are addressed and mitigated.

cemetery, which are the primary driver of fire intensity and spread.

This said, there are also many other factors that prevent cemetery managers from mitigating all fire risks on their sites, with the main one being protected native vegetation.

Many cemeteries are in the position that past maintenance practices meant only active and past burial areas would be maintained, and undeveloped parcels of cemetery land would remain as undisturbed “pockets” of indigenous vegetation. Protected native vegetation can be a real asset to the cemetery and community; however, during the high fire danger period, they can also mean that the cemetery site can be deemed a wildfire risk that is difficult to maintain, protect during fires, and may mean that cemetery services are not permitted on Severe, Extreme or Code Red (Catastrophic) declared Fire Days.

A cemetery manager has the same obligation as any other land manager, and Geelong Cemeteries Trust is in the unique position of administering and operating 21 cemeteries, with 13 situated in high fire risk to extreme fire risk localities.

Many cemeteries in regional areas across the country would find themselves in a similar situation with their own site during the high fire danger period, and would understand the importance to reduce fine fuels within the

The following maintenance is carried out by the Geelong Cemeteries Trust staff, as far as practical, subject to vegetation overlay regulations: • Cut grass to a maximum height of 100 millimetres during the Fire Danger Period; • In cemeteries more than two hectares in size, ensure grass is maintained to no higher than 100 millimetres up to a minimum of 20 metres from any buildings; • Remove any flammable material around sheds and buildings, including cleaning out gutters;

Lorne Cemetery

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Australasian Cemeteries & Crematoria Association

Lorne Forest Walk

• Clear dead undergrowth and fallen branches;

However, other sites require careful planning to prepare the sites before the fire season, and continued maintenance throughout this period of high fire risk is paramount.

Maintenance equipment must be appropriately set up for their intended use, with spark arrestors on all exhausts; fire extinguishers are kept on all mowers and mobile plant; and certain activities that can cause a fire hazard cannot be performed during high fire risk days. This includes the usual banned activities such has slashing, mowing, welding and grinding on Total Fire Ban days.

• Trim excess vegetation along driveways; and • Have signage at the entrance of the cemetery advising the community of any closure policies during high fire risk days.

Where sites have vegetation overlays, we are usually able to wait until late spring for any native grasses to go to seed, and then mow to the required 100-millimetre height. Also, removing grassy and woody weeds helps to reduce the fuel load in our high-risk cemeteries, while still retaining the environmental values associated with the native vegetation.

For cemeteries that are nervous as to the level of maintenance they are allowed to perform to prepare for the fire season, please talk to your local fire station or environmental officers at council. Government agencies are urging all property owners to plan in advance the reduction of fuel on their property and to maintain this level throughout the fire season. By taking the time to prepare your cemetery well before the bushfire season starts means that your staff, neighbours and cemetery visitors will be that little bit safer.

Our Lorne Cemetery, situated near the Great Ocean Road, is adjacent to the Otway National Park. The Department of Environment, Land, Water and Planning (DELWP) has just instigated some fire prevention works within the locality, including creating a Strategic Fire Break.

This Strategic Fire Break borders the cemetery and allows the department to maintain protected native vegetation compliant to the fire prevention work requirements of the Forests Act 1958. Prior to these prevention works, the vegetation overlay meant cemetery staff were unable to remove, trim or cut any native vegetation without council permits and approvals, including the purchase of Vegetation Offsets. Now, DELWP will manage this section of the cemetery for us, to the appropriate Fire Ready status.

Yaugher (Forrest)

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REFLECTIONS ON THIS YEAR Final Touch Australia

Reflect on the year 2020: where do we even start? Are we grateful; did we change and grow; are we ready for a new year; will that even make a difference? Thank you to ACCA for helping us take a look back on the year that was.

As a business, we start each year – in fact, each week – with the mindset of what can we do better? We are grateful for this practice in a year like this, as it has assisted us to take each day as it comes, make changes that are needed and push on.

As you can imagine, importing products from all over the world, we have had supply and freight channels interrupted by the closing of countries, lockdowns, fewer flights, and quarantine periods. With this in mind, we are proud of our team and our suppliers for doing all they can to support our business and others.

Although we know we are an industry that is strong, both in our people and our businesses, these experiences have made our industry shine for those who usually only see us during a particularly hard time in their lives. After the sad loss of a friend and neighbour earlier in the year, while restrictions where in place for Queensland, we at FTA experienced this firsthand. In lieu of being able to attend his service, a guard of honour was formed on our street, with everyone safely distanced. Our friend was driven past us in the hearse, followed by a procession of cars from his car club. Not only was it something we will never forget, it was also something his family will cherish forever. This will always be a standout moment for us, both as an industry member and as someone experiencing loss in a year like this.

Final Touch staff

Wishing you all a very Merry Christmas from the entire FTA team and our suppliers from around the world.

Chantelle O’Neill Business Development Manager, Final Touch Australia

So, what do we want for 2021? We don’t have any requests just yet. We could say a little more normalcy all round; however, we are unsure where the world is headed.

Of course, we hope to continue supporting our industry and the families it services. On a more personal note, we could do with a little holiday, but for now I think we will just take a step back, breathe, and be ready for whatever is thrown our way next.

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Austin Belfast Boston San Francisco Sydney +1 857 301-7810 www.plotbox.io

So what is PlotBox?

PlotBox is the international deathcare management solution that facilitates cemeteries in operating to world-class standards through integrated software and georectified mapping modules. The number and scope of problems this innovation solves revolutionizes the way deathcare facilities both operate and grow.

To find out about our range of packages or to book a demo, please contact:

cemetery@plotbox.io

Australasian Cemeteries & Crematoria Association

IMMEDIATE GRATIFICATION – INSTANT DISSATISFACTION

3 Ways Cremation Providers Can Help Prevent Issues

By Poul Lemasters

Immediate gratification. It is a wonderful feeling that our society continues to improve.

Think about all the ways we continue to reinforce immediate gratification.

I can sit and binge on a TV series so I can see the whole season – and not have to wait weeks and months to get to the end. I remember as a kid that I had to not only wait each week for a new episode of a TV show, I also had to sit through commercials. I have to admit, though, waiting for shows had some benefits. One of my favorite shows as a young adult (that’s what I called myself in college) was The Simpsons. On Sunday nights our entire dorm would gather to watch The Simpsons. (Yes, this was right before The Simpsons moved to Thursday nights to compete against The Cosby Show). It was a great shared event that everyone waited for with anticipation. Now, you can watch all the seasons on FXNOW or iTunes (so I have been told) whenever you want. No waiting required.

I was able to locate a nutmeg grater through another source. And while my issue may seem petty, I did suffer from a common side effect of immediate gratification – instant dissatisfaction. In today’s world we are so accustomed to getting what we want, when we want it, that we have severe reactions when we fail to receive things immediately. This may seem silly to some, and to others it may come as no surprise – but it is all true. In fact, there are studies showing that immediate satisfaction produces certain chemicals, such as endorphins, in the body to increase our happiness. When we expect the result and don’t get it – well, we crash. Instant dissatisfaction.

And how about Amazon? Can you think of anything that has added more to our desire for immediate gratification?

You can order items that you don’t even need, and still have them there the next day – or even sooner! Amazon may be the biggest pusher of this mental drug of immediate gratification out there. Not only are they pushing it, they are causing others to get in the market to be suppliers as well. Look around at all the stores in your area that are now immediate gratification suppliers. I didn’t know I needed a pound of strawberries delivered to my house in under an hour – but I have that!

Let’s now add death care to the mix.

Arguably, cremation is a form of instant gratification.

Oh, but the side effects and downside of immediate gratification are devastating. The other night, for example, I needed a nutmeg grater (long story that sadly some of you may actually understand). It was a Saturday night – stores were closed. I had to have this by Sunday.

Amazon could not guarantee delivery by noon on Sunday.

What was I to do? I was so upset. I swore that I was done with Amazon. How could no-one in the world be able to get me a nutmeg grater within 12 hours?

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No-one, at least not many, want to go through the grieving process. Part of that process is a funeral. If someone can skip a funeral and hurry through the process, then in their mind it’s better. It’s a quicker, easier process, and becomes instant gratification because, at least in their mind, they are through the difficult part of death. The problem is that cremation isn’t easy, nor

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immediate – but as providers we portray it as immediate.

For goodness sakes – it’s called direct cremation! Now that we see the immediate gratification side of our world, cremation included, let’s look at why this is bad.

details of how the process works. This has carried over into the world of cremation providers, with many providers not sharing all the details about the cremation process.

As stated earlier, the biggest pitfall of immediate gratification is instant dissatisfaction. The reason is because immediate gratification creates other reactions, among others a false sense of urgency, a potential lack of trust, as well as a rush to make a decision. While there are other byproducts as a result of immediate gratification, this article focuses on the rush to make a decision – aka rush to judgment.

In defense of not sharing more about the process, many providers will admittedly state that the family doesn’t need to know everything, while others will defend their actions by stating things such as “the family never asked.”

No matter the rationale, the end result is that cremation providers do not always make the process transparent.

This leads to potential trust issues (no, not good trust issues – more along the distrust side of things.) The reason is that when people are not told about something, this can lead to a false belief that the issue was actually being hidden from them.

Our society, in part due to our desire for immediate gratification, wants everything, including judgment, right now. As an example, the media continues to create examples of society’s rush to judgment. If you look back, it is easy to find stories in the media – better yet, social media – where people race to an immediate judgment, without all the facts. The problem, which we have seen numerous times, is that eventually the story shared is not necessarily the same as it was in the beginning. Stories take time to develop; facts take time to discover; as a result, decisions should wait – but not in today’s world.

Today we want immediate gratification of everything, including resolutions. Please know that this is not a political piece or opinion. This article is not about what side of those judgments you may be on, but rather how the attitude and process of this rush to judgment can affect your business.

As an example, most states require identification of the deceased prior to cremation. For many states, the law has been implemented due to wrongful cremations of individuals due to lack of an identification process. Many cremation providers do not explain the process of identification and even fewer discuss the rationale behind identification. In fact, the entire process should make a family feel better and more confident of the cremation process. However, when we hide the process, or the rationale behind the process, we actually build more of a potential issue when something either goes wrong or, even worse, if it doesn’t go wrong, but a family just believes it doesn’t go right.

In today’s world, waiting to explain a process until they need to know can be too late. Transparency allows you to be upfront with families and build a level of trust that can help you avoid a knee-jerk reaction by a family later if they don’t understand the process.

In today’s world, we see people quickly make a decision based purely on limited information they are provided at that moment. No research. No questions. Just judgment.

In the world of cremation, when something happens in the cremation process that the family does not expect, there is typically an immediate judgment and dissatisfaction. Notice the previous words ‘family does not expect’ because it isn’t necessarily something wrong – just something unexpected. And once it happens and judgment is made, it can be difficult to win the battle.

Listed below are three ways to help limit potential issues and avoid the repercussions of immediate dissatisfaction.

Communicate This should go without saying, but then again, if I didn’t say it, I too would be guilty of poor communication; communication is critical to avoid issues. It is important to understand the difference between transparency and communication, because at first they may seem quite similar. While transparency is informing a family about details they should know about in the cremation and funeral process, communication is making sure that they understand. Communication does not just apply to items you share through transparency – communication applies to everything you do.

Transparency Death care has been built on helping those in need through one of the most difficult times of their life. In this process, many deathcare providers try to shield a family from all of the details of what the provider does – and focus on what the family gets. The idea is that families want to have a funeral and move on in the grieving process – there is no need to overload them with all the

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When it comes to communication there are two common problems: assumptions and follow-through. In regard to assumptions, many cremation providers believe that families know more than they probably do. cont...

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However, the family may be deciding in their head that there has been an issue. Then they read a story about a cremation issue that happened (if you do not think they are googling on cremation problems by this point you really need to keep reading). Or perhaps a friend asks them why it’s taking so long – and then, of course, to help, they share the horrible story they heard once.

As a result, providers fail to communicate all the information they may need. As an example, when a family comes in and asks for a direct cremation, there is an assumption that they understand and know what they are requesting. However, I can share a situation (code word for potential lawsuit) where a spouse asked for a direct cremation and the funeral home provided it – but almost got sued.

Either way, the family now has a grim picture of why there is a delay – and also silence. Eventually you call and let them know everything is ready. Do you explain why?

Is it enough of a reason? Do they ultimately believe you?

Will you ever even know? Chances are that the answer to all of these questions could be no. And there lies the problem of poor communication. Once you fail in communicating with the family – you potentially lose it forever. As a provider you want to avoid this defective communication that yields little to no true representation of the what the family knows or provides to you.

The spouse called the funeral home letting them know of her husband’s death. She indicated that she wanted a direct cremation, and as the funeral home later stated, she “just wanted it to be over.” The next day she filled out all the paperwork for the cremation and by the following day the cremation was performed. The provider called the widow that day and told her she could come in – not explaining in detail why. The widow’s recollection was that he said something along the lines of, “He is ready now.” The widow entered the funeral home and said she was ready for her husband. At this time the provider handed her a box of cremated remains – her husband. The woman went into hysterics because she had believed she was coming in to see him one last time.

Her understanding of a direct cremation did not include the fact that the cremation would take place right away without her having one last viewing. The provider stated that this was how all direct cremations work.

Good communication is built on explaining everything to someone. Then, you reaffirm this by acknowledging that someone understands what you have said. Do not assume they know what you know; after all, you are the professional and should know more than them. Your job is to communicate to them, so they understand what they need to know. Good communication also lets the other party know what is next and when it will happen. As many people know, fear of the unknown is the greatest fear of all. When people do not know what or when to expect the next step, it causes them panic and stress, which will lead to the provider being in a bad position.

Make sure that you explain the events and the timing. If the timing is going to be later – it is fine. That is your cue to call them and communicate the new timing and reason.

Don’t wait, and hope they won’t mind. Be proactive in your communication to avoid their creating and solving the problem themselves. By doing so, you can avoid the immediate dissatisfaction they may have already built up in their mind.

Ultimately, this was a case of poor communication built on an assumption of what someone believes others already know.

The other communication issue is follow-through. There is an old adage that says, “Silence is golden.” Thank you, Thomas Carlyle, but I would disagree. Silence is the root of communication issues. When families do not hear from a provider, it leads to them filling the silence with concerns and their own answers to their concerns.

A family can write their own narrative during a gap in communication and you, as the provider, will have to correct it without ever knowing where it started.

Document Okay, because it is expected - document, document, document. The last piece of protection that any cremation provider has is documentation. If transparency and good communication still lead to an issue, then documentation may be your last chance to avoid the wrath of a family served.

A common example in follow-through is when there is a delay in the cremation process. Whether it be a doctor not wanting to sign, or possibly a crematory that is experiencing a high volume. The result is a delay in the cremation itself. If you choose to not say anything, many families will never call and will simply wait. A provider may even have a false sense of security, by rationalizing in their head that no news is good news – so the family must not mind.

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Without good documentation, many issues fall into the great legal divide of he-said-she-said. Without proof, it is always one person’s word against that of another.

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Look at the issues in the media, social media included.

When a person places their problem for the world to see, the world judges. The world judges quickly and decisively.

Notice the words quickly and decisively. Not methodically.

Not after being provided all the evidence. Not after hearing both sides of the story. Your issue may not bring in the world view, but it could easily be a family and your community. Once a family places their problem out to the community – it may be too late for you to resolve.

Immediate disposition has far more implications than the name implies. Immediate disposition means immediate gratification to a family but brings with it a chance of immediate dissatisfaction if it doesn’t live up to their expectations. A provider must realize this when helping families. Best intentions of helping a family are not enough. The items listed above are not the only tools available – but they are a few of the easiest to implement, and some of the best to help providers and families avoid potential issues.

And while the cremation provider may be the professional, that will only go so far. In fact, if there is a debate among the professional and the family, many people tend to side with the family. Why side with the family? Many reasons, but they include siding with the party who was in a susceptible position, the fact that the family was most likely distraught, the fact that they paid the provider for services, and, of course, the wonderful “customer is always right” theory. The point is that without proof you will have a tough fight to win.

A cremation provider’s proof lies within its documentation.

So, what do your documents say? Do you have an acknowledgment of identification? Do you have in writing the timing of cremation? Do you verify who all the family is to confirm who is the proper authorizing agent? Do you provide a detailed inventory of all personal affects, from time of removal until time of cremation? Do you document about previous marriages, divorces, adoptions? Do you verify the return of the cremated remains? Do you document not only what they choose for cremation but also what you offer, and they decline?

(This article was first published in Memento Mori, ICCFA Magazine, October 2020).

Here is the ultimate test. Pull a file from a family you served years ago. Hand it over to one of your staff and tell them that the family has called years later and has said . . . (okay – this is where you fill in the blank. Get creative. Maybe they are asking about a piece of jewelry.

Maybe they are asking about who picked up the cremated remains and when. Challenge yourself – and your staff.)

The point is this, from nothing but that file, and the documents inside it, can you prove your case? It’s a simple test with challenging results.

Poul Lemasters’ professional career covers both funeral service and law. Poul has worked in the funeral profession for over 25 years and holds a funeral director’s license and embalmer’s license in several states in the US. His death care experience includes managing both small and large funeral homes, and working with both independent and corporately owned funeral homes, cemeteries, and crematories. He remains active in local, state, and national funeral and cemetery associations.

It is important that if a family has an issue, you can do more than just explain an answer to them. Use the documents, preferably the ones they acknowledged and signed, to show them the answer. Using their own signed documents to help them see the answer is one of the most powerful tools available to a provider – or any business.

In today’s world of immediate gratification, you need to understand that families also have immediate dissatisfaction. No-one wants to wait for an explanation.

In fact, no-one wants to give you time to explain yourself when they believe something goes wrong. And let’s be clear. You may have read this entire article and thought of the potential lawsuit or legal claim that a family may rush to if they believe there was a problem. However, this issue is much broader and more powerful than any action an attorney or court could bring.

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Australasian Cemeteries & Crematoria Association

NATIONAL CELEBRANTS DAY Unfortunately, an event scheduled to be held in South Australia had to be cancelled due to COVID restrictions instigated just prior to the day.

The Australian Federation of Civil Celebrants (AFCC) has inaugurated 20 November 2020 as National Celebrants Day. National Celebrants Day was selected as a time to celebrate the professionalism, care, support and compassion celebrants offer to the broader community.

Celebrants are not just the person who turns up and speaks on the day, they offer a personal and memorable service.

To help commemorate National Celebrants Day, the AFCC published a special edition of the AFCC national magazine, Celebrations, which included a message from the Hon Scott Morrison, Prime Minister of Australia as follows:

There are over 9,000 celebrants in Australia, who provide services to the community for weddings, funerals and other life celebrations.

“Celebrations – of a life just beginning, a life lived in love and partnership, or of a life well-lived – are the milestones scattered through our memories … Whether we come together in hope, happiness or sorrow, the one who guides our gathering stands with us at a critical time in our life. The members of the Australian Federation of Civil Celebrants are rightly acknowledged for their work in supporting Australian families, to conduct the ceremonies honouring their life events. I particularly want to thank Australia’s celebrants for their professionalism, integrity and sensitivity during the COVID-19 pandemic.

Each year, there are over 160,000 deaths recorded in Australia. Almost 80 per cent of weddings, funerals and memorial services are conducted by celebrants.

In addition to the AFCC event, local celebrants organised and attended their own varied events to celebrate National Celebrants Day, where affiliates, members, and non-members around Australia attended breakfasts, lunches, dinners, cocktail events and chats over coffee from 19 to 22 November.

One of the toughest decisions the National Cabinet had to make has been about funerals and weddings and to limit attendance …”

Affiliate groups of celebrants in NSW hosted breakfasts, morning teas, lunches and cocktail events in Coffs Harbour, Warners Bay, Ballina, Port Macquarie and Balgowlah. Celebrants in Forrest, ACT hosted a dinner and celebrants in Brisbane, QLD attended the “I do” exhibition. Celebrants in Hobart and Launceston in Tasmania hosted a lunch and dinner respectively, and Western Australian celebrants met in South Perth for morning tea.

In addition, a creative writing competition was conducted prior to National Celebrants Day, with winners being announced on the day. A trivia competition held via Zoom was held on the evening of 22 November, to finish off the celebrations with some fun.

As an inaugural day held during extremely difficult times, everyone proclaimed it a resounding success. AFCC is hoping that more celebrant associations will be involved in the next National Celebrants Day to ensure celebrants can receive the recognition they deserve.

Celebrants from the Northern Rivers area of NSW enjoyed a lunch at the Ballina Jockey Club. Hon Ben Franklin MLC, the local state parliamentarian, sent his message of apology, congratulations and acknowledgement.

He stated: “… the significance of your work cannot be understated … it takes a dedicated, compassionate person to be a celebrant …”

With the easing of restrictions in Victoria, a last-minute event was organised, with 25 celebrants attending a function in Box Hill.

cont...

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Ballina event

More from the Ballina event

Coffs Harbour

Box Hill event

More from the Box Hill event

ACT event

Gathering at the ACT event

More from the ACT event

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An increasingly popular way of keeping up to date with your association’s activities and news is via our Facebook page. Information about the 2019 Annual ACCA Conference as well as other events and member services can be found on our ACCA Facebook Page, as well as via our website, and periodical email communications to members.

Click here to LIKE the page and stay abreast of the latest developments and member services.

Australasian Cemeteries & Crematoria Association

7 TIPS FOR STAYING SAFE AS COVID-19 CASES RISE AND COLDER WEATHER HEIGHTENS THE RISK (Article originally published in The Conversation). https://theconversation.com/au

https://theconversation.com/7-tips-for-staying-safe-as-covid-19-cases-rise-and-colder-weather-heightens-the-risk-146981

The risks of contracting COVID-19 increase in inadequately ventilated spaces where people spend long periods together in close proximity. Outbreaks have been linked to restaurants, choir practices, fitness classes, nightclubs and other spots where people congregate. You can still find ways to exercise outside, though. Try going for a walk with a friend. Virtual events can also bring people together safely.

As temperatures fall, people are spending more time indoors. That heightens the risk of the coronavirus spreading, but there are some simple steps you can take to help protect yourself and everyone around you.

It’s easy to get tired of wearing masks and practicing social distancing. There has even been some talk from the White House about herd immunity – the idea that if enough people get infected, the virus won’t be able to spread.

Wear a face mask Face masks can reduce the virus’s spread by stopping droplets people breathe out and filtering some of what they breathe in. They are especially important in crowded and poorly ventilated areas.

But the U.S. isn’t anywhere close to herd immunity for SARS-CoV-2, estimated to be reached when about 60% to 70% of the population has been infected – likely more than 200 million people. Without a vaccine, hospitals would be overwhelmed by the illnesses and hundreds of thousands more people would die. We also don’t know how long immunity lasts.

To wear the mask correctly, start by cleaning your hands before you put it on, and make sure the mask fits securely over your nose, mouth and chin. When the mask doesn’t cover your nose, you’re giving the virus an easy route for infection.

Since we don’t have an approved vaccine in widespread use yet, protective measures are still essential. As a nursing school dean, I recommend taking these seven simple steps to protect yourself and your loved ones and reduce the spread of COVID-19.

If you wear a fabric mask, make sure it has two or more layers.

Avoid touching your eyes, nose and mouth

Avoid crowds and keep some distance

Your hands touch many surfaces and can pick up viruses.

Once contaminated, hands can then transfer the virus to your eyes, nose or mouth. From there, the virus can infect you.

Avoid the 3 C’s – closed, crowded and close contact. This gets harder as the seasons change and more activities move indoors.

Wash your hands

When people sing, shout or even just talk, they send tiny respiratory droplets into the air. If infected droplets get into your eyes, nose or mouth, you can get infected.

Staying 6 feet away is a good rule of thumb, but it doesn’t protect you from everything. The tiniest of these droplets, known as aerosols, can linger in the air for hours.

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Simply washing your hands can reduce the spread of viruses. Regularly and thoroughly clean your hands for at least 20 seconds with an alcohol-based hand rub or wash them with soap and water. This eliminates germs, including viruses.

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Fall and winter also bring more colds. When you feel the need to cough or sneeze, cover your mouth and nose with your bent elbow or tissue. Then dispose of the used tissue immediately into a closed bin and wash your hands. By following good “respiratory hygiene,” you protect the people around you from viruses, including those that cause the common cold, flu and COVID-19.

The reality is that you do not want this virus. More than a quarter million people with COVID-19 have died in the U.S. We don’t yet know what the long-term effects will be or whether immunity after an infection will last. Even young people who get it and recover can experience continuing cognitive effects, fatigue and potentially heart and lung damage. As you look ahead, remember these important safety tips and find socially distanced activities that will help you remain connected and safe.

Keep surfaces clean Clean and disinfect surfaces in your home frequently, especially those people touch regularly, such as door handles, faucets and phone screens.

This story was updated Nov. 20 with the latest COVID-19 case and fatality data.

Recognize the symptoms Author:

Until the U.S. has an approved vaccine with reliable immunity and it’s being used, this pandemic remains a serious health threat. Being able to recognize the symptoms of COVID-19 is important.

Melissa Burdi Dean, Purdue University Global School of Nursing, Purdue University

Common symptoms of COVID-19 include, fever, dry cough and fatigue. Other symptoms that may affect some patients include loss of taste or smell, aches and pains, headache, sore throat, nasal congestion, red eyes, diarrhea or skin rash.

Note from the Editor: As always, to keep informed of any new conditions, please refer to the following links for your local state government COVID-19 website:

Some of these symptoms overlap with the common cold, but it’s best to err on the side of safety. If you feel sick or have a fever and difficulty breathing, call your doctor or hospital and seek help. If you experience less severe symptoms, self-isolate until you recover, even if the symptoms seem mild. Call your health care provider or see the Centers for Disease Control and Prevention Coronavirus Self-Checker for additional support. If you need to leave your house, wear a face mask to avoid infecting others.

Australian Capital Territory (A.C.T.) https://www.covid19.act.gov.au/ New South Wales https://www.nsw.gov.au/covid-19 Northern Territory https://coronavirus.nt.gov.au/ Queensland https://www.qld.gov.au/health/conditions/health-alerts/ coronavirus-covid-19

Keep up to date on COVID-19 information and risks from local and national health authorities.

Take care of your mental health

South Australia https://www.covid-19.sa.gov.au/

During the stress and upheaval of the pandemic, don’t forget to take care of your mental health and well-being.

Tasmania https://coronavirus.tas.gov.au/

Connecting with friends, loved ones and your community via social media, phone, video or text can help reduce feelings of social isolation. Eating well, exercising daily and getting enough sleep are important for health and coping.

Victoria https://www.coronavirus.vic.gov.au/ Western Australia https://www.wa.gov.au/government/covid-19coronavirus

Be deliberate in making time to care for yourself by engaging in activities that bring you joy. Don’t be afraid to ask for help or to seek resources including counseling or therapy if you are feeling stressed. Practice positive self-talk by saying phrases out loud such as “This is temporary” and “We can do this.”

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STAYING CONNECTED IN A DISCONNECTED TIME

No event in recent history has accelerated the speed of change in the workplace more than COVID-19. In a matter of weeks, our entire society learned how to operate in a physically distanced reality. People suddenly separated from their offices, and colleagues and customers were forced to find new means to connect and operate with mere weeks or even days of warning. From the rapidly erected foundations of this new workforce and social framework, we now find ourselves presented with an enormous opportunity to build a new way of working for the future.

Death Care was already, pre-COVID, feeling the first ripples of seismic change. Service streaming was gaining acceptance. Modern cemetery management systems were increasingly putting the tools of ‘digital transformation’ into the hands of the larger players. The connected community had already started to take shape. As an entire sector, Death Care now needs to embrace the spirit of change and innovation that was forced onto us by COVID, and be willing to take advantage of the opportunities for the truly revolutionary change it presents to us, if we are to stay ahead of the curve.

The first thing that becomes apparent when we review our ‘new normal’ is that technology adoption can be astoundingly swift and universal when the benefits are clear. Consider how quickly and seamlessly Zoom and Teams have become part of everyone’s lives. How easily we’ve all switched to online shopping and delivery.

Consider, even, how quickly hospitality pivoted into heat-at-home, bottled cocktails, and similar pre-packaged offerings. Virtual dinner parties were the new catch-up.

We’ve become connected within our individual organisations; we need to raise our vision and become connected to our external partners. Just as happened in sectors like banking and entertainment, Death Care is ready for digital, virtual, and cloud.

The question is, are you?

In truth, what really happened was that trends that were already well-accepted by the ‘innovative’ or ‘earlyadopters’ crossed the chasm and went mainstream.

There’s a lesson to be learned here.

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AFDA REPORT Australian Funeral Directors Association

Andrew Pinder AFDA National President

AFDA engaged with the Australian Competition and Consumer Commission (ACCC) following the announcement of its focus on the funeral industry in 2020 and developed a plan for response. While no further correspondence has been received from ACCC we continue to monitor the United Kingdom investigation into the funeral industry and the impact of recommendations by the UK Competition and Markets Authority (CMA) on the UK funeral industry.

As the year comes to a close it is timely to reflect on 2020 and the impact of COVID-19. It has been one of great heartbreak for many client families and added stress for funeral industry workers, but the incredible support and professionalism shown to client families by the entire industry during these unprecedented times is something of which we should all be very proud.

With the possibility of all borders being open by Christmas and hopefully staying open planning is now full steam ahead for the 2021 AFDA National Convention to be held at Hotel Realm in Canberra from Friday 19 March to Sunday 21 March 2021 and we would like to extend a warm invitation to all ACCA members to attend.

We have a fantastic program of education sessions lined up which will cover topics such as funeral industry and societal trends; grief and mental health during COVID-19; technology and reputational risk; ACCC and business obligations; leadership in times of chaos and many other great topics.

Despite the pandemic it has been a year overflowing with activity and achievements for AFDA. The continuation of the ability to hold a funeral service at all times during the pandemic when many other countries banned funerals, was testament to the positioning of our industry with government and in the media, which AFDA worked hard to achieve. We successfully lobbied Federal and State/ Territory governments over successive wind backs and ramp ups of funeral attendee limits, funeral staff inclusion/ exclusion limits, exemptions and PPE. National Funeral Guidelines around PPE, viewings, embalming, transfers and other aspects of funeral service were produced after lobbying by AFDA.

The social events will take place at some of Canberra’s most prominent venues such as the Australian War Memorial and the National Portrait Gallery concluding with a Presidential Gala Dinner at Hotel Realm and of course no visit to Canberra would be complete without a tour of Parliament House or for those who are more sport inclined a tour of the Australian Institute of Sport.

We hope you can join us in Canberra in March 2021.

We have improved AFDA’s influence and relevance by increasing membership in every State and Territory from 53,600 funerals conducted annually in 2019 to 91,650 funerals in 2020. AFDA’s market share has climbed from 34% to 58% in one year and is still climbing, all while maintaining member standards. The introduction of a new, simplified single calculation membership fee model, delivering fee reductions to most members has also been a major achievement in 2020.

In closing I would like to wish you all a safe and happy holiday season and best wishes for the New Year.

Regards

AFDA also achieved a legislative ‘carve-out’ for funeral directors from the new laws directed at funeral insurance products and prepaid funerals with Friendly Societies arising out of the Banking Royal Commission by lobbying Federal Treasury. The result is that funeral directors do not need to hold financial advisor licences to distribute prepaid funeral products of Friendly Societies. Additional lobbying occurred seeking an exemption for funerals from the Federal Bill outlawing the payment and receipt of $10,000 or more in cash.

ACCA news

Andrew Pinder AFDA National President

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Artist’s Impression

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NFDA REPORT National Funeral Directors Association

The year 2020 began like any other year for the NFDA, which has always been focused on the needs of the smaller, familyowned, small and mid-sized funeral and supplier groups located across Australia.

It took quite a while simply to get across the idea that someone who dies of coronavirus has to be safely collected, transported, prepared and cremated or buried, and that there was inconsistency in the health and handling advice between states.

The challenges and frustrations have been a notable test of the whole industry, from liaising with bureaucrats, to requisitioning for resources, and briefing Army Logistics Command on worst-case capacities. Even simply getting out of bed at all hours to respond to the ABC and other media regarding the latest changes announced by a federal or state politician.

The normal range of meetings with state departments regarding various challenging practices occurred – from Coroner’s contracts that didn’t recognise there might be some extra mileage costs for transfer crews having to reroute due to bushfires, to the allegations of some hospitals doing ‘exclusive’ deals to hand over families’ private contact information in return for ‘free’ transfers.

Across Australia but particularly in Victoria, funeral directors have had to cope with the stress and emotional exhaustion of dealing with families in meltdown. Those whose loved ones died in isolation. Those who were locked down in quarantine themselves and could not engage in meaningful goodbyes. And those who just pressed for any sort of alternative, to get around the limited numbers permitted to attend funerals.

Additionally, there were ongoing submissions to various reports or enquiries – from industry representation, to the Aged Care Royal Commission surrounding a variety of ethical issues. There was also the banking royal commission, which looked at how funeral directors and cemetery staff, acting as an intermediary for a funeral bond fund manager by providing a pre-paid or funeral bond product, should be treated like a travel agent offering a standard insurance policy (rather than as someone who needs to obtain a financial adviser’s licence, more suitable to the banking industry).

One of the biggest challenges faced by the NFDA, however, has been maintaining the historical level of interaction and communication.

Several media issues were also addressed – from alleged coffin swaps prior to delivery, to the apparent injustices of alleged dodgy funeral insurance policies, and people with multiple convictions for fraud in relation to cremated human remains being granted licences to run crematoriums. It was also necessary to address the ABC Four Corners report into some sensationalised dodgy practices within the industry.

The meetings we normally held with Births, Deaths & Marriages; consumer affairs; coroners’ courts; cemeteries and crematoria departments (and, of course, the twiceyearly meetings of funeral and cemetery associations including NFDA, FDA NSW, AFDA and ACCA) have all dropped back to the occasional email communication or Zoom meeting.

And, of course, there were continuing negotiations with regulatory and licensing bodies, the most drawn out of which finally saw the new APRA OneMusic approach to copyright and licensing. Copyright negotiations were focused on the difference between what constitutes a business as a legal entity versus how many bricks-andmortar locations the business owns, the cost of streaming and the number of days streaming is licensed to be posted.

The NFDA, like most other professional associations, had to postpone this year’s conference. Canberra was going to be a hub of funeral industry association activity, hosting our NFDA Conference in July 2020, followed by the ACCA Conference in late 2020 and the AFDA Conference in early 2021. Instead, collectively we might – and hopefully will – host all three in 2021.

And then, of course, Coronavirus made it all fade into the background as the NFDA, along with others in the deathcare industry, fought to be recognised as an essential part of the healthcare system.

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Australasian Cemeteries & Crematoria Association

Subject to possible ongoing restrictions, we hope to see a strong representation of members at the NFDA Conference from 22–24 July 2021, to be held at the East Hotel Canberra in the Manuka Oval Bradman Room and, of course, the feature fundraising dinner for injured veterans at the Australian War Memorial.

KYABRAM, VIC - 03 5852 2661 - info@dpjones.com.au

ed &

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Similarly, we would like to remind everyone that the November 2020 National Funeral Industry Expo – run by the FDA NSW – has also been postponed to November 2021. As the premium industry-wide event held every third year (or so…), next year’s event will break with its Sydney-centric tradition for a spectacular Gold Coast alternative. As a cross-industry networking opportunity, its value should not be underestimated.

Made

Meanwhile, the NFDA continues its tradition of sameweek if not same-day response to issues. We have responded to problems raised by members, by media, by ACCA, by the military, by crisis response and by government, often within 24 hours.

If there is any issue that would benefit from cross-industry discussion and support, please contact the NFDA via secretary@nfda.com.au.

Best wishes to you all.

The President and Board, NFDA

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ACCA news

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STATE STATEREPORT REPORT

Cemeteries & Crematoria Association of Victoria Cemeteries & Crematoria Association of Victoria

date with news and events. https://www.linkedin.com/ company/68909316

It is my pleasure to announce that the existing members on the Committee of Management have re-nominated at the recently held Annual General Meeting, to retain their roles on the Committee of Management.

As always, we are delighted to take this opportunity to thank and acknowledge our wonderful partners for their strong support of CCAV throughout the year.

Consequently, there was no need for an election and it was confirmed that the following members were duly appointed to the CCAV Committee for 2020–21.

Our partners take a lot of interest in our industry and invest significant time to build relationships. We will only continue to receive loyalty from our partners if we give them fair consideration in our purchasing decisions or when tendering for services. Their investment in our association is used to subsidise the cost of events for all members and is greatly appreciated.

Office Bearer Positions: President – Judith Voce, Boroondara Cemetery Trust Vice President – Norelle Cole, Rye Cemetery Trust Secretary – John McCormack, Neerim Cemetery Trust Treasurer – Richard Vandeloo, Sunbury Cemetery Trust

Judith Voce CCAV President

Committee Members: Martin Lanyon – Geelong Cemeteries Trust Rosemary Angus – Smythesdale Cemetery Trust Brendon Koch – Greater Metropolitan Cemeteries Trust As a team of seven members, we will be undertaking a review of the CCAV Strategic Plan, development of a Communication Plan and recommencing our various training programs, once COVID-19 restrictions allow.

As part of the review of the CCAV Strategic Plan, we would like to invite interested members to participate in an information-gathering session. If you are interested in participating in these sessions, please contact the CCAV Secretariat at admin@ccav.org.au.

CCAV Events The restrictions have certainly impacted our year; however, we are starting to plan how our events will look in 2021. There will be some face-to-face events and some hybrid meetings (with a combination of face-to-face and electronic attendance options).

Our next General Meeting is scheduled to be held in February 2021. If your Trust would like to host this meeting, please contact Luisa.

SAVE THE DATE for the Country Conference 2021 – Friday 30 April 2021 and Saturday 1 May 2021, to be held in Mornington, with cemetery visits across the southern part of the Mornington Peninsula.

CCAV has also created a new LinkedIn page to assist with our communication throughout the year. The page will feature news and updates, partner opportunities and give members the opportunity to feature their cemetery.

We encourage you to ‘follow’ our new page to keep up to

ACCA news

Angel Gowns Australia Inc. can supply free of charge a burial garment from twenty weeks gestation to infants.

Contact us at request@angelgownsaustralia.org.au to discuss your requirements with your local coordinator.

www.angelgownsaustralia.org.au

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STATE REPORT

Cemeteries & Crematoria Association of Victoria

ACCA news

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STATE REPORT

Cemeteries & Crematoria Association of Western Australia

Due to the circumstances of the year 2020 and the impact of COVID-19, the Cemeteries & Crematoria Association of Western Australia’s annual seminar and AGM were cancelled in March. However, it was a requirement to hold the AGM during 2020, therefore the Board decided to hold their AGM online on Friday, 6 November 2020.

The newly appointed Board for CCAWA are:

Associate and corporate members had the opportunity to link in through “Teams”, while the majority of the Board met in the boardroom at Karrakatta Cemetery, with thanks to Peter Deague and Metropolitan Cemeteries Board.

Treasurer: Mr Peter Tomlinson – Albany Cemetery Board

President: Mr. Brad Smith – Metropolitan Cemeteries Board Secretary: Mrs Anne Dixon – Bunbury Cemetery Board

Director: Mrs Gaye Newton – Kalgoorlie-Boulder Cemetery Board Director: Mrs Christine McGrath – City of Busselton

After the election of office bearers, the President, Mr Brad Smith, advised attendees that the Board would sadly bid farewell to Mrs Glen Norris after her many years of service representing the Shire of Bridgetown-Greenbushes.

Glen has been instrumental with the Board and has held positions of Director and President over the years. The Board will miss her knowledge, care and compassion for the industry, as will the many families she has supported throughout the south-west of Western Australia over the years. The Board also acknowledged Mrs Gaye Newton, who represents Kalgoorlie-Boulder Cemetery Board.

Gaye has held the position of Treasurer for many years; however, she has stepped down from this role but will hold the position of Director and continue to support the Board with her extensive industry knowledge and compassion.

Mrs Wendy Russell – Shire of Narrogin Mr Joe Fortuna – Metropolitan Cemeteries Board Welcome to the new Board and first timers!

The President and Board wish Glen every happiness and good health in her retirement and welcome Gaye to her new role.

George Ferris, Graeme Ferris, Erin Ferris with son, Saxon

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STATE REPORT

Cemeteries & Crematoria Association of Western Australia

CCAWA Annual One-Day Seminar & AGM

Generations Contribute to Cemetery Planting

Plans are well underway for the 2021 Annual Seminar and AGM, to be held in Bunbury at the Lighthouse Beach Resort on Thursday 11 and Friday 12 March. The seminar’s theme is “Caring for Myself as I Care for Others”. Remember to lock the dates into your diary and keep an eye out for registrations, which will be out soon.

It was a family affair for the Ferris family this month at the Busselton Cemetery, as new Jacaranda trees were planted by our Parks and Gardens crew. These trees will add to the avenue of Jacaranda trees lining the Lawn Cemetery section, and will be available for families for ashes interments. With their ages spanning from eight to 97 years, Erin Ferris, City of Busselton Parks Maintenance Leading Hand, was joined by her son Saxon, father Graeme and grandfather George, to help plant the trees.

The trees were donated as seedlings by George Ferris; these trees were then nurtured for another few years with the assistance of a local nursery. George Ferris, whose wife is buried in the Lawn Section, said it was his way of saying thank you to the City, remarking on how wellkept the cemetery grounds are maintained.

Fingers crossed, the CCAWA President and Board will be able to welcome sponsors and attendees from interstate without any further COVID-19 outbreaks.

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www.everlon.com.au

Summer 2020/21

(02) 9646 3886

STATE REPORT

Cemeteries & Crematoria Association of New South Wales

Education

Also, if you are interested in presenting a paper at this conference, please contact Mary Reid.

We are pleased to advise that CCANSW is now able to return to offering face-to-face Cemetery Safety Courses.

Our first course is being held in Moama on 2 and 3 December 2020, with additional courses scheduled to be held in Dubbo on 10 and 11 March 2021, and Sydney on 16 and 17 March 2021.

IPART – Review of Interment Costs and Pricing in NSW Cemeteries During the year, IPART has released a number of Issues Papers/Interim Reports in relation to the industry, interment costs and pricing. In June 2019, responding to an early Issues Paper, CCANSW lodged a detailed submission.

The Association continues to offer two free Cemetery Safety Course registrations to a CCANSW financial full member for the financial year ending 30 June 2021. For a number of members, this benefit covers their yearly membership subscription fee.

In December 2019, IPART released an Interim Report.

CCANSW responded to it and had meetings with IPART representatives to discuss issues and assist with the enquiry.

May 2021 Conference Preparations are underway for the 27 and 28 May 2021 Conference and Trade Exhibition, to be held at the Crown Plaza Sydney Coogee Beach. Our fingers are crossed that the management of COVID-19 will continue through May 2021 and events will be back to the new norm (whatever that is), with people eager to participate in in-person education, networking and the viewing of new products.

The Interim Report demonstrated an understanding of the complexities of the sector. It clearly acknowledges the challenges associated with legacy issues, the lack of perpetual maintenance funding and the need for more transparency and consistency within information for client families and approaches to fee determination.

IPART progressed investigations, with a particular focus upon the cost of adult lawn burial and the related operational costs of the four major Sydney Crown Land Cemetery Managers. In September 2020, IPART released another Draft Report and CCANSW has responded to it.

The Crowne Plaza Sydney Coogee Beach has been chosen as they are a COVID Safe business, as verified with NSW State Government. They have expanded their commitment to cleanliness by using new science-led protocols and service measures, partnering with industry-leading experts Cleveland Clinic, Ecolab and Diversity and launching a global IHG Clean Promise. They are also providing COVID Safe meeting technology, allowing us to get back to business.

CCANSW remains supportive of IPART’s desire to recommend changes to the interment industry that should deliver interment prices that are affordable and equitable for all, allow for the financially sustainable operation of cemeteries into the future and are simple and transparent so that people can make informed decisions about interment choices at a difficult time.

Along with COVID Safe business, the venue is situated overlooking Coogee Beach, just a short drive from the airport and within easy reach of the city.

CCANSW has also noted that the name of the Statutory Authority under the Act, Cemeteries and Crematoria NSW (CCNSW), is creating confusion, as its name (and acronym) is so similar to that of the Association (CCANSW). The Association’s name has been in continuous use since 1965.

This will be a premier industry event, providing interesting speakers with on-point presentations, learning and networking opportunities, knowledge exchange, great social events and exceptional product displays. The Trade Exhibition is held every two years … don’t miss it; mark this date in your diary now.

CCANSW acknowledges that IPART’s work is groundbreaking, both in the breadth of investigation and its endeavour to apply economic pricing principles to aspects of the cemetery industry. Whilst the public perception is that the delivery of cemetery services requires quite a simple business model, in reality there are many levels of complexity.

If you supply products to our industry and are interested in exhibiting at this conference, please do not hesitate to contact Mary Reid on mary.reid@afei.org.au

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STATE REPORT

Cemeteries & Crematoria Association of New South Wales

CCANSW Sponsors

Copies of the CCANSW submissions to IPART have been circulated to members and may also be accessed from the IPART and CCANSW websites or obtained by contacting Mary Reid on mary.reid@afei.org.au

The success of CCANSW is a direct reflection of the commitment of not only our members but also our sponsors. Sponsor support and contribution ensures that the CCANSW can continue its member and government relations activities and leadership as a peak industry association. During these difficult times, the steadfast support of our sponsors for the Association is heartening and more important than ever.

IPART – Review of Competition Costs and Pricing in the Funeral Industry In October 2020, IPART released another Issue Paper in relation to competition, costs and pricing within the funeral industry. It sets out IPART’S proposed approach to reviewing aspects of the funeral industry. At the time of writing this report, CCANSW is preparing its response.

All members are encouraged to support these sponsors by considering them in their purchasing decisions. The sponsors are industry leaders in their field and are dedicated to the supply of quality goods and services.

CCANSW acknowledges that a number of different pieces of legislation and regulations impact the funeral industry. From a practical perspective, however, there is also merit in having one central authority responsible for ensuring compliance. This could assist cemeteries, crematoria and funeral directors to better understand regulatory requirements and respond more easily to related requests for information. Client families would also have a focal point, rather than having to deal with a variety of government departments.

Principal Sponsors:

Membership The CCANSW membership continues to grow, with members encompassing approximately 58% of all cemeteries and crematoria in NSW. CCANSW is a unified voice of cemetery and crematoria managers in NSW/ ACT, representing metropolitan and regional Crown Land Reserve Trusts, councils, private operators, churches and parishes. In addition to cemetery and crematoria operators, CCANSW’s membership includes organisations providing services to the cemetery and crematoria sector, such as funeral directors, monumental masons, foundries, consultants, software and mapping companies, architects and landscape designers.

Major Sponsors: Glory Marble & Granite National Granite Norwalk Pre-Cast Burial Systems Pty Ltd OpusXenta PlotBox General Sponsors: Final Touch Australia Florence Jaquet Landscape Architect Globe Memorial Company Pty Ltd

CCANSW is pleased to welcome a new member, Daniel Woods Funeral Care. Daniel Woods Funeral Care is a family-owned business operating a number of funeral homes and a crematorium, with their head office based in Wagga Wagga.

Supporting Sponsors: Arciuli, monumental building Frank Dimarco & Son Pty Ltd R. H. Minter Pty Limited Tyrrells Northern Suburbs Memorials Co P/L. Mary Reid CCANSW Secretary

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Australasian Cemeteries & Crematoria Association

ELTHAM CEMETERY SHARE UNIQUE CHRISTMAS STORIES

Eltham Cemetery

Luckman family site, Eltham Cemetery

Traditions provide a sense of comfort and of belonging to enable us to connect and reconnect with each other. They shape our character and reinforce the values, morals, beliefs and passions, both individually and as part of families, friendship circles and community groups.

Traditions assist us with keeping memories of the past alive and help us share them with newer generations.

• Since the passing of his son Adam in 1998, Des Luckman has brought a handmade house to place on his son’s grave during the Christmas period. He used to visit in the evening to be close to him and to be able to see the house lit up. With Des’ mobility not what it once was and the gradient of our grounds, the house remains in storage at the cemetery and is put in place by our Team Leader, Chris in early December, who also prepares the flower arrangement surrounding it. He photographs the house in the very early hours of the morning to share with Des and his family.

Picnic and group gatherings and celebrations are the established Christmas tradition amongst our visitors. As the weather warms and the days become longer, visitations to the cemetery shift towards evening.

We see the familiar faces returning to observe their traditions; the new traditions being formed by families who have a more recently established relationship with the cemetery. It has also extended to community members who don’t have a loved one to visit, but who appreciate the natural space and its ambience.

Cemeteries are in itself full of traditions influenced by faith, culture and spirituality. The word traditional is used to describe interment methods and memorialisation.

And there is a deeper layer of tradition that exists in the hearts and minds of the many visitors to your cemetery.

Rita Woolley, Secretary/Manager Eltham Cemetery Trust Victoria

• A group of men visit the cemetery each Christmas arriving by limousine and dressed immaculately. Over 10 years I have seen them visit their friend armed with their eskies and sharing a drink to their friend’s memory.

• Every year, at the completion of the last day of work for tradies, a large group of young men convene at the memorial site of their friend and colleague. They host their break up function at the cemetery where they can be close to him.

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ACCA CHRISTMAS MESSAGE

On behalf of the ACCA Board and staff, I would like to wish ACCA members, sponsors, and affiliates, their staff and families all the very best for the Christmas season.

I’d like to take this opportunity on behalf of Helena, Luisa and myself, to say how privileged we are to work with all of our members. Thank you also to our amazing sponsors who have supported us through a very tough year. I cannot overstate how much their support and ongoing loyalty means to me and to the association as a whole. Thank you.

Whether you are in the West, on the East Coast, down south in Tassie, or in recently unlocked Victoria (yay!) and anywhere in between, 2020 is a year that we all want to put behind us. It has been a year with more challenges than I can ever recall in my life. And whilst the year has been a challenge, let’s not forget how much we have learned from it too. For me personally, I have learned to value even more highly the time I spend with my friends and family. What has been the most important thing you have learned?

Have a great Christmas break, stay safe, play hard but also relax and recover. I can’t wait to see you all very soon in 2021.

Regards Chris Harrington ACCA Chief Executive Officer

The good news is that 2021 is almost here and we can look forward to a very different year.

As an industry we have worked together more than ever through this time, remaining flexible and resilient to obstacles, and being innovative at the drop of a hat! I would like to thank all those ACCA Members who made contact with our office through the year, and those that attended the events we ran before COVID locked us down. We, like you no doubt, are now thirsty for more.

And we are planning a very busy 2021 with lots of opportunities for members and sponsors to join together to share with and learn from each other.

The ACCA office team

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R E WA R D S THE NEW ACCA REWARDS GIVES YOU ACCESS TO DISCOUNTS FROM HUNDREDS OF BRANDS THROUGHOUT AUSTRALIA THESE ARE NOT DAILY DEALS BUT REAL SAVINGS AT OVER 150 STORES YOU CAN ACCESS EVERYDAY 5% OFF AT MAJOR SUPERMARKETS

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CONTACT ACCA FOR MORE INFORMATION

INDUSTRY EVENTS 2021 We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2021.

Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office.

Some of the events listed on this page may be cancelled or postponed due to COVID-19. Please contact each organisation directly if you have any uncertainty or questions.

WEBSITES ACCA ___________ { accaweb.com.au AFE _____________ { asiafuneralexpo.com AIE _____________ { aieptyltd.org

AFDA

Australian Funeral Directors Association 19-21 March 2021 AFDA CONVENTION Hotel Realm, Canberra, ACT

..........................

AFE

Asia Funeral and Cemetery Expo and Conference 10-12 May 2021 ASIA FUNERAL EXPO Hong Kong

..........................

CCANSW

Cemeteries & Crematoria Association of New South Wales 27-28 May 2021 CONFERENCE & TRADE EXHIBITION Crown Plaza, Coogee, NSW

..........................

AFDA ___________ { afda.org.au

CCAWA

CANA ___________ { cremationassociation.org

Cemeteries & Crematoria Association of Western Australia 11 March - 12 March 2021 ANNUAL SEMINAR AND AGM Bunbury at the Lighthouse Beach Resort, WA

CASA ___________ { cemeteriessa.com.au CCANSW ________ { ccansw.org.au CCAV ___________ { ccav.org.au CSGB ___________ { cremation.org.uk Devota __________ { devota.at

..........................

FBCA ___________ { fbca.org.uk

FDA NSW

FDANZ __________ { fdanz.org.nz

Funeral Directors Association of NSW

FIAT-IFTA ________ { thanos.org

FDA

(NSW) ________

ICF _____________ { int-crem-fed.org

5-6 November 2021 FUNERAL EXPO Gold Coast, QLD

ICCFA ___________ { iccfa.com

..........................

ICCM ___________ { iccm-uk.com MBNA ___________ { monumentbuilders.org NAFD

NFDA

National Funeral Directors Association (USA) 17-20 October 2021 INTERNATIONAL CONVENTION & EXPO Nashville, USA

(UK)

_______ { nafd.org.uk

NFDA ___________ { nfda.org NFDA

(Southern Africa)

{ nfda.org.za

NFDA

(Aus.) _______

{ nfda.com.au

TanExpo _________ { tanexpo.com

..........................

CCASA

Cemeteries & Crematoria Association of South Australia 13-14 May 2021 INFORMATION FORUM AND AGM Rivergum Chapel, Harrison Funerals, Ridgehaven, SA

NFDA

National Funeral Directors Association of Australia 22-24 July 2021 CONFERENCE Canberra, ACT

..........................

..........................

CCAV

TANEXPO

Cemeteries & Crematoria Association of Victoria

25 - 27 February 2021 Bologna, Italy

30 April - 1 May 2021 COUNTRY CONFERENCE Brooklands of Mornington, VIC

..........................

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{ fdansw.com.au

Summer 2020/21

ACCA MEMBER DIRECTORY AFFILIATE MEMBERS

ASSOCIATE MEMBERS

Callide Dawson Funerals

Besi Belalis

e: cdfunerals@bigpond.com p: (07) 4992 2332 Funeral Celebrants Association Australia

e: besi.belalis@cemeteries.nsw.gov.au p: (02) 9842 8473 Mark Forgie

56 Callide St, Biloela, QLD 4715

Locked Bag 5123, Parramatta, NSW 2124

PO Box 711, Gawler, SA 5118

e: bookings@northernrc.com.au p: (08) 8522 1734 Lucy Millena

c/ 34 Ingham Ave, Five Dock, NSW 2046

e: funeralcelebrants@gmail.com p: 0407 304 236 Roderick Walker - Robert B. Walker Funerals Pty Ltd

26 Westfield Street Earlwood, NSW 2206

e: msmillena@yahoo.com.au p: (03) 9787 6993

75 Smith Street, Kempsey, NSW 2440

e: rbwalkerpl@gmail.com p: (02) 6562 4329 Rookwood Necropolis Land Manager

ASSOCIATE FELLOW Warwick Hansen

P.O Box 530, Unanderra, NSW 2526

e: whansen@invocare.com.au p: 0418 421 421

EMERITUS FELLOW MEMBERS Lynwood Davis VIC, Australia

e: lhd1952@bigpond.net.au p: 0419 321 993 Shirley Cooke VIC, Australia

e: shrlcooke11@gmail.com

PO Box 2059 Homebush West, NSW 2140

e: admin@rnt.nsw.gov.au p: (02) 9746 8433

FULL MEMBERS AUSTRA LIA N CAPI TA L TERRI TORY ACT Public Cemeteries Board / Canberra Cemeteries PO Box 37, Mitchell, ACT 2913

e: philip.shelley@act.gov.au p: (02) 6207 0000 NEW SOUTH WALES Catholic Metropolitan Cemeteries Trust

e: enquiries@catholiccemeteries.com.au p: (02) 8713 5700 Cessnock City Council e: cemetery@cessnock.nsw.gov.au p: (02) 4993 4300 InvoCare Australia Pty Limited Level 2, 40 Miller Street, North Sydney NSW 2060

e: info@invocare.com.au p: (02) 9978 5200 Lincoln Grove Memorial Gardens & Crematorium

1040 Gunnedah Road, Tamworth NSW 2340

e: info@lincolngrove.com.au p: (02) 6760 7471 Lismore City Council PO Box 23A, Lismore, NSW 2480

e: council@lismore.nsw.gov.au p: (02) 6625 1221

Sapphire City Crematorium

e: council@lithgow.nsw.gov.au p: (02) 6354 9999 Logan & Co (Moree) Pty Ltd

e: phorder@horderfamilyfunerals.com.au p: (02) 6732 5911 Shoalhaven City Council Shoalhaven Bereavement Services

PO Box 19, Lithgow, NSW 2790

Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127

PO Box 152, Cessnock, NSW 2325

Lithgow City Council

Lots 1-4 Ashford Road, Inverell, NSW 2360

PO Box 15, Narrabri, NSW 2390

e: timlogan@loganco.com.au p: (02) 6799 1325 Mackay Family Funerals and Crematorium PO Box 89, Ourimbah, NSW 2258

e: michael@mackayfunerals.com p: (02) 4362 2733 Melaleuca Station Memorial Gardens

PO Box 3433, Burleigh Town P/O, 4220

e: wes@heritagebrothers.com.au p: (02) 6674 3777 Queanbeyan–Palerang Regional Council PO Box 90, Queanbeyan, NSW 2620

e: anna.corcoran@qprc.nsw.gov.au p: (02) 6285 6183

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PO Box 42, Nowra, NSW 2541

e: pamela.green@shoalhaven.nsw.gov.au p: (02) 4429 5788 Southern Metropolitan Cemeteries Land Manager PO Box 4, Sutherland, NSW 1499

e: isabelle.meyer@smcnsw.org.au p: (02) 9545 4677 Tweed Shire Council PO Box 816, Murwillumbah, NSW 2484

e: cemeteries@tweed.nsw.gov.au p: (02) 6670 2400 Wollondilly Shire Council PO Box 21, Picton, NSW 2571

e: cemeteries@wollondilly.nsw.gov.au p: (02) 4677 1100

Summer 2020/21

ACCA MEMBER DIRECTORY FULL MEMBERS NORTHERN TERRITORY Alice Springs Town Council

Thorak Regional Cemetery - Litchfield Shire Council

PO Box 1071, Alice Springs, NT 0871

e: astc@astc.nt.gov.au p: (08) 8950 0500

PO Box 446, Humpty Doo, NT 0836

e: anthony.vanzeeventer@litchfield.nt.gov.au p: (08) 8947 0903

QUEENSLAND Balonne Shire Council

Gympie Cemetery Trust

Nudgee Cemetery & Crematorium

e: debbie.green@balonne.qld.gov.au p: (07) 4620 8888 Brisbane City Council Cemeteries & Crematoria

e: supervisor@gympiecemeterytrust.com.au p: (07) 5482 2199 Gympie Regional Council

e: cemetery@bne.catholic.net.au p: (07) 3324 3499 Pet Heaven NQ

e: ian.wolff@gympie.qld.gov.au p: (07) 5481 0455 Heritage Brady Funeral Directors and Crematorium

e: manager@petheaven.com.au p: (07) 4751 3220 Redland City Council

PO Box 201, St George, QLD 4487

93 Cartwright Rd, Gympie, QLD 4570

PO Box 155, Gympie, QLD 4570

40A Kitchener Road, Kedron, QLD 4031

e: leaann.mcneill@brisbane.qld.gov.au p: (07) 3097 3505 Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’ PO Box 1191, Bundaberg, QLD 4670

e: info@brownsfunerals.com.au p: (07) 4151 3357 Bundaberg Regional Council e: nicholas.burfield@bundaberg.qld.gov.au p: (07) 4130 4477 Burdekin Shire Council PO Box 974, Ayr, QLD 4807

e: enquiries@burdekin.qld.gov.au p: (07) 4783 9800 Cairns City (Regional) Council

e: vrusso@hinchinbrook.qld.gov.au p: (07) 4776 4607 Livingstone Shire Council PO Box 2292, Yeppoon, QLD 4703

e: cemeteries@livingstone.qld.gov.au p: (07) 4913 5000 Lockyer Valley Regional Council PO Box 82 Gatton, QLD 4343

PO Box 152 Cairns QLD 4870

e: regadmin@cairns.qld.gov.au p: (07) 4044 3231 Cassowary Coast Regional Council PO Box 534, Innisfail QLD 4860

e: hayley.accatino@ccrc.qld.gov.au p: (07) 4043 8829 Centenary Memorial Gardens

e: mailbox@lvrc.qld.gov.au p: 1300 005 872 Mackay Regional Council PO BOX 41, Mackay, QLD 4740

e: greg.walton@mackay.qld.gov.au p: (07) 4951 1413 Maryborough Crematorium

140 Adelaide Street, Maryborough, QLD 4650

PO Box 3363, Mt Ommaney, QLD 4074

e: taniahoward@centenarymemorialgardens.com.au p: (07) 3271 1222 Fraser Coast Regional Council PO BOX 1943, Hervey Bay, QLD 4655

e: jks1865@bigpond.net.au p: (07) 4121 4183 Moreton Bay Crematorium & Memorial Park

644 Morayfield Road, Burpengary QLD 4505

e: rdrummond@traditionalfunerals.com.au p: 1300 018 183 Moreton Bay Regional Council

e: cemeteries@frasercoast.qld.gov.au p: 1300 794 929 Gladstone Regional Council

PO Box 159, Caboolture, QLD 4510

PO Box 29, Gladstone, QLD 4680

e: kerry.myatt@moretonbay.qld.gov.au p: (07) 3205 0555 Mount Isa City Council

e: cemstaff@gladstone.qld.gov.au p: (07) 4970 0700 Gold Coast City Council

PO Box 815, Mount Isa, QLD 4825

PO Box 5042, Bundall, QLD 4217

e: merlitap@mountisa.qld.gov.au p: (07) 4747 3200 Noosa Shire Council PO Box 141, Tewantin, QLD 4565

31-35 Tallowwood Dr, Deception Bay, QLD 4508

e: info@gngor.com.au p: (07) 3888 6622

e: chris@heritagebradyfunerals.com.au p: (07) 4056 1627 Hinchinbrook Shire Council PO Box 366 Ingham QLD 4850

PO Box 3130, Bundaberg, QLD 4670

e: dhinde@goldcoast.qld.gov.au p: (07) 5581 7086 Great Northern Garden of Remembrance

PO Box 58, Gordonvale, QLD 4865

e: troy.andreassen@noosa.qld.gov.au p: (07) 5329 6454

493 St Vincent Road, Nudgee, QLD 4014

PO Box 7543, Garbutt BC, QLD 4814

PO Box 21, Cleveland QLD 4163

e: cemetery@redland.qld.gov.au p: 07 3829 8570 Rockhampton Crematorium

PO Box 3015, North Rockhampton, QLD 4701

e: rockycrem@gmail.com p: (07) 4928 2126 Rockhampton Regional Council PO Box 1860, Rockhampton, QLD 4700

e: memorialgardens@rrc.qld.gov.au p: (07) 4934 8374 Southern Downs Regional Council PO Box 26, Warwick, QLD 4370

e: mark.mcgowan@sdrc.qld.gov.au p: 1300 697 372 Sunshine Coast Regional Council

Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560

e: cemeteries@sunshinecoast.qld.gov.au p: (07) 5459 2300 Tablelands Regional Council PO Box 573, Atherton, QLD 4883

e: trcfacilities@trc.qld.gov.au p: (07) 4089 2464 Toowoomba Regional Council PO Box 3021, Toowoomba, QLD 4350

e: christopher.stockley@toowoombarc.qld.gov.au p: (07) 4688 6686 Townsville City Council PO Box 1268 Townsville QLD 4810

e: townsville.cemeteries@townsville.qld.gov.au p: (07) 4727 9330 Western Downs Regional Council PO Box 551, Dalby, QLD 4405

e: info@wdrc.qld.gov.au p: (07) 4679 4000 Whitsunday Regional Council PO Box 104, Proserpine, QLD 4800

e: info@whitsundayrc.qld.gov.au p: (07) 4945 0200 Woongarra Crematorium PO Box 2510, Idalia, QLD 4811

e: diane@woongarra.net.au p: (07) 4778 1476

ACCA news

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Summer 2020/21

ACCA MEMBER DIRECTORY FULL MEMBERS SOUTH AUSTRA LIA Anglican Diocese of Adelaide / North Road Cemetery

Payneham & Dudley Park Cemeteries Trust Inc.

e: cemetery@adelaideanglicans.com p: (08) 8344 1051 Drumminor Gardens Cemetery

e: dudleypk@adam.com.au p: (08) 8344 2973 Salisbury Memorial Park (City of Salisbury)

1A Cemetery Avenue, Nailsworth, SA 5083

Exeter Terrace, Dudley Park, SA 5008

61 Golden Grove Road, Ridgehaven, SA 5097

e: brenton@harrisonfunerals.com.au p: (08) 8396 6451 Mount Gambier Cemetery Trust

West Coast Memorial Park

PO Box 1415, Port Lincoln, SA 5606

e: jennifer@westcoastfunerals.com.au p: (08) 8684 2001 Yorke Peninsula Council PO Box 58, Maitland, SA, 5573

e: sue.beech@yorke.sa.gov.au p: (08) 8823 0000

PO Box 8, Salisbury, SA 5108

e: cemetery@salisbury.sa.gov.au p: (08) 8406 8386

PO Box 56, Mount Gambier, SA 5290

e: cmccombe@mountgambier.sa.gov.au p: (08) 8725 3099 TASMANIA Launceston City Council: Carr Villa Memorial Park

Millingtons Cemeteries

The Cottage, Queens Walk, Cornelian Bay, TAS 7008

e: twhitehead@millingtons.com.au p: (03) 6278 1244

PO Box 396, Launceston, TAS 7250

e: carrvilla@launceston.tas.gov.au p: (03) 6323 3600 VICTORIA Eltham Cemetery Trust

Rye Cemetery Trust

e: admin@elthamcemetery.com p: (03) 9432 1963 Geelong Cemeteries Trust

e: ryecemetery@bigpond.com p: (03) 5985 1343 Swan Hill Cemetery

PO Box 423, Eltham VIC 3095

P.O. Box 754, Rye, VIC 3941

141 Ormond Road, Geelong East, VIC 3219

PO Box 231, Swan Hill, VIC 3585

e: ah@gct.net.au p: (03) 5249 3939

e: admin@shctrust.com.au p: 0418 315 692

WE STERN AUSTRA LIA Albany Cemetery Board

City of Mandurah

Metropolitan Cemeteries Board

e: allambie@iinet.net.au p: (08) 9844 7766 Bunbury Cemetery Board

e: council@mandurah.wa.gov.au p: (08) 9550 3777 Geraldton Cemetery Board

e: peter.deague@mcb.wa.gov.au p: (08) 9383 5213 Shire of Meekatharra

e: kristy@bunburycemetery.com.au p: (08) 9721 3191 City of Busselton

e: admin@geraldtoncemetery.com.au p: (08) 9921 2707 Kalgoorlie - Boulder Cemetery Board

PO Box 469, Albany, WA 6330

PO Box 210, Mandurah, WA 6210

PO Box 1115, Bunbury, WA 6231

130 Eastward Road, Geraldton, WA 6530

Locked Bag 1, Busselton, WA 6280

e: city@busselton.wa.gov.au p: (08) 9781 0444

PO Box 53, Claremont, WA 6910

PO Box 129, Meekatharra, WA 6642

e: dceo@meekashire.wa.gov.au p: (08) 9980 0600

PO Box 79, Kalgoorlie, WA 6430

e: kalg.bld.cemetery@bigpond.com.au p: (08) 9091 1693

I N T E R N AT I O N A L Auckland Memorial Park

PO Box 391, Silverdale, Auckland, New Zealand

e: gm@ampl.co.nz p: 64 9 426 9383

P Day and Son Ltd

41 Nile Street, Nelson, New Zealand 7010

e: manager@marsdenhouse.co.nz p: 64 3 548 2770

ACCA news

43

Purewa Cemetery Trust Board 4a Parsons Road, Meadowbank Auckland, New Zealand 1071

e: alastaircrombie@purewa.co.nz p: 64 9 528 5599

Summer 2020/21

ACCA MEMBER DIRECTORY CORPORATE MEMBERS NEW SOUTH WALES Arciuli - Monumental Building

Glory Marble & Granite

e: dominic@arciuli.com.au p: (02) 9623 8774 Celeste Catering Pty Ltd

e: mel@glorymarble.com.au p: (03) 9460 9066 H. Parsons Pty Ltd

e: annie@celestecatering.com.au p: (02) 9808 1088 Dodge Australia Pty Ltd

e: alan@hparsons.com.au p: (02) 4228 9622 H.N. Olsen Funerals Pty Ltd

18 Links Road, St Marys, NSW 2760

165 Hume Hwy, Greenacre, NSW 2190

PO Box 558, North Ryde BC, NSW 1670

34 Belmore Street, Woolongong, NSW 2500

Unit 5, 29 Governor Macquarie Drive, Chipping Norton, NSW 2170

691 Old Princess Hwy, Sutherland, NSW 2232

PO Box 13, Petersham, NSW 2049

Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141

e: paul@hickeyandco.com p: (02) 9564 1888 L.S. Piddington & Sons Pty Ltd

e: info@everlon.com.au p: (02) 9646 3886 Frank Dimarco & Son Pty Ltd

Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022

e: helent@opusxenta.com p: 1300 994 835 Phoenix

44 Duke St (PO Box 5), Uralla, NSW 2358

e: orders@phoenixfoundry.com.au p: (02) 6738 2200 Russell Investments GPO Box 3279, SYDNEY NSW 2001

e: service@olsens.com.au p: (02) 9545 3477 Hickey & Co. Pty Ltd

e: jfield@dodgeco.com.au p: 1800 506 796 Everlon

OpusXenta Pty Ltd

e: jhampshire@russellinvestments.com p: (02) 9229 5375 Supagas 5 Benson Road, Ingleburn, NSW 2565

e: sales@supagas.com.au p: 13 78 72

PO Box 4424, Armidale, NSW 2350

14 Production Avenue, Kogarah, NSW 2217

e: allan@piddingtons.com.au p: (02) 6772 2288 National Granite Pty Ltd

e: alf@fgagranite.com.au p: (02) 9588 5477 Gardner Wetherill Associates

PO Box 183, Sydney Markerts, NSW 2129

Level 2, 460 Pacific Hwy, St Leonards, NSW 2065

e: tw@gardnerwetherill.com.au p: 02 9929 6777

e: steve@nationalgranite.com.au p: (02) 9748 8567

SOUTH AUSTRA LIA Monumental Masons Association of SA Inc

PlotBox

PO Box 10289, Adelaide BC, SA 5000

e: secretary@monumentalassociationsa.com.au p: 0439 276 461

Basement 39-41, Hindmarsh Square, Adelaide SA 5000 and The ECOS Centre, Kernohans Lane Ballymena, Co. Antrim BT43 7QA Northern Ireland

e: martin.jackson@plotbox.io e: neil.sherrin@plotbox.io p: 0401 123 897 p: (+44)28 2582 1005

QUEENSLAND Final Touch Australia

NAOCA Pty Ltd

Rocks of Remembrance

e: chantelle@finaltouchaustralia.com.au p: (07) 3889 9607 Hyqual Australia

e: a.medcalf@naoca.com.au p: 0448 891 060 Office of Australian War Graves

e: rod@rocksofremembrance.com.au p: 0412 876 804 Worssell & Co Pty Ltd

Unit 3/13, Strathwyn St, Brendale, QLD 4500

650 Morayfield Road, Burpengary QLD 4505

PO Box 3736, Calaundra, QLD 4551

e: hyqual@bigpond.com p: (07) 5492 7122

GPO Box 9998, Brisbane, QLD 4001

e: wargraves@dva.gov.au p: 1800 555 254

6 Marawa Drive, Parrearra, QLD 4575

70 Mica Street, Carole Park, QLD 4300

e: michele@worssell.com.au p: (07) 3271 1544

VICTORIA Arrow Bronze

22-24 Elliot Road, Dandenong South, VIC 3175

e: hymie.j@arrowbronze.com.au p: (03) 9794 2922 Aussie NRG Level 27, Rialto South Tower, 525 Collins St, Melbourne VIC 3000

e: contactus@aussienrg.com p: 1300 440 224

Changing Places Pty Ltd

Austeng Pty Ltd 78-80 Douro Street, North Geelong, VIC 3215

e: lyn@austeng.net.au p: (03) 5278 2044 Australian Federation of Civil Celebrants PO Box 227 Bairnsdale VIC 3875

e: harri@gravity.net.au p: 1300 555 875

ACCA news

44

51A Vida St, Aberfeldie, VIC 3040

e: russallison@changing-places.com.au p: 0418 530 512 Dearly Plaques & Memorials PO Box 460, Buninyong, VIC 3357

e: sally@dearly.com.au p: 0408 999 288

Summer 2020/21

ACCA MEMBER DIRECTORY CORPORATE MEMBERS DP Jones & Co

John Stonemart Pty Ltd

Nelson Bros. Funeral Services

e: info@dpjones.com.au p: (03) 5852 2661 (ESG) Earth Solutions Group

e: jacky@johnstonemart.com p: 03 9359 0898 HCS Industrial Pty Ltd

e: nelsonbros@nelsonbros.com.au p: (03) 9687 1301 Norwalk Precast Burial Systems

e: norm@ephgroup.com.au p: (03) 8878 9188 Florence Jaquet Landscape Architect

e: tim@hcsindustrial.com p: 0417 137 587 Major Furnace Australia

e: info@norwalk.com.au p: (03) 5799 0083 The Minter Group of Companies

PO Box 486, Kyabram, VIC 3619

310 Mahoneys Road, Thomastown, VIC 3074

PO Box 175, Nunawading, VIC 3131

PO Box 1140, Glen Waverley, VIC 3150

92 Fairbank Road, Clayton South, VIC 3169

e: andrew.north@majoreng.com.au p: (03) 8558 1800 ModUrn Sales Pty Ltd

8 Rowell Avenue, Camberwell, VIC 3124

e: flo@fjla.com.au p: 0419 983 641 Giannarelli Holdings Pty Ltd

PO Box 2237, Footscray, VIC 3011

PO Box 595, Seymour, VIC 3661

17 Park Road, Oakleigh, VIC 3166

e: mandee@rhminter.com.au p: (03) 9568 6999

PO Box 7306, Brighton VIC 3186

e: admin@modurngroup.com p: 1300 MODURN p: 0438 636 336 Morello/ Ashcroft Pty Ltd

121 Trawalla Avenue, Thomastown VIC 3074

e: ag-sons@iimetro.com.au p: (03) 9359 2142 JCB Construction Equipment Australia

Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074

PO Box 4149, Dandenong South, VIC 3175

e: mandyr@cmorello.com.au p: (03) 9464 1700

e: m.mccann@jcbcea.com.au p: (03) 9797 3444 I N T E R N AT I O N A L Auckland City Council

Milne Construction Australia Pty Ltd

e: nikki.marchant-ludlow@aucklandcouncil.govt.nz p: +64 9 890 4294 Cremation Society of Canterbury Ltd

e: info@milneaustralia.com p: 0404 456 223 Mongolian Funeral Association

Private Bag 92300, Victoria St West, Auckland 1142, New Zealand

Level 7 / 114 Williams Street, Melbourne, VIC 3000

PO Box 398, Christchurch, NZ

e: barbara@cremsoc.co.nz p: 64 3 3896 282 Facultatieve Technologies Moor Road, LEEDS, LS10 2DD, U.K

e: janet.woodward@facultatieve-technologies.co.uk p: (44) 113 276 8893 Hamilton Park Cemetery Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand

e: michelle.rivers@hcc.govt.nz p: 647 856 9604 Hutt City Council

PO Box 8043, Kensington, Whangarei,NZ 0145

e: info@maunucrematorium.co.nz p: 64 9437 5799 Memorial Park Hong Kong Limited

6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan

e: s-eguchi@taiyochikuro.jp p: 0 8 92 651 4131 Wellington City Council

76 Old Karori Road, Wellington, 6012 NZ

e: elizabeth.reddington@wcc.govt.nz p: (+64) 4 4766 109 Wu Han Chang Le Yuan Cemetery No. 120 Liuzhi Street Huangpi District Wuhan City Hubei Province, China

Eekhorstweg 32, 7942KC Meppel, The Netherlands

e: ruud@orthometals.nl p: +31 6 4306 6196 Prestavest Crematorium & Memorial Park

e: whclyly@163.com p: 86 27 87163269 Xian He Ridge Yang An Cemetery

Rm 1008 Zhi Ping Shang Wu Building Zhong Xin Street Bao Tao District Yan An City Shanxi Province, 716000, China

e: marketing@prestavest.com.my p: 605 807 6868 Semenyih Memorial Hills Berhad

e: janine.jones@huttcity.govt.nz p: 02 7620 2470 Maunu Crematorium Ltd

e: hsi.general@gmail.com p: 852 2145 4826

e: info@mfa.mn p: +976 7011 1343 OrthoMetals

Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia

Private Bag 31912, Lower Hutt, NZ

93 Fo Tan Village Shatin N.T. Hong Kong SAR

301 “New Mind” Building, Undsen Huuli Street 9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253

Taiyo Chikuro Industries Co Ltd

9A, Jalan SS22/23 Damansara Jaya 47400 Petaling Jaya, Selangor, Malaysia

e: lhyzhl8070@sina.com p: 86 911 2116938 Xiao En Memorial Park Bhd

Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia

e: kuan@xiao-en.com.my p: +603-9145 3888

e: ckliew.hms@gmail.com p: 6 3 772 95585 Shanghai Fu Shou Yuan Industrial Group Co Ltd

Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030

e: shuting@shfsy.com p: 86 21 5425 5151

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Summer 2020/21

ACCA news ACCA news

46 56

Summer 2018 2020/21 Autumn