The Reliance Way - Renting with Reliance

we care for your property

Property Management

reliancere.com.au

Contents Introduction

4

Our Awards

5

Presenting your Property

6

The Process Overview

8

Marketing your property

10

Tenant Selection

12

24/7 Access Owners Portal

13

Protecting your Property

14

In-House Finance

15

Leave it with us

16

Reliance Foundation

18

Committed, Trusted & Dedicated.

About Us Offering a comprehensive service to help our investors achieve all their property investment goals.

Communication is paramount to the success of your investment property. Use our client access portal to access tenancy notes, maintenance, property reports and financial statements at any time.

Protecting your investment is our primary focus. We use our expertise to make the process of advertising your property, selecting the right tenant and maintaining your investment, as a stress free experience for both the landlord and tenant.

As one of our valued landlords, you’ll be assigned a dedicated and experienced Property Manager who will have the support of the entire Reliance Property Management team behind them to assist in the smooth management of your property.

Our Awards 2020 Australasian Real Estate Awards – Principal of the Year Winner Australasian Real Estate Awards – Agency of the Year Finalist Australasian Real Estate Awards – Property Management Team of the Year Winner REIV Agent of the Year – Taney Jain, Finalist.

Australian Financial Review - #33 on Fast100 List

2019 Real Estate Business Awards – Boutique Network of the Year Finalist Real Estate Business Awards – Major Independent Agency of the Year Finalist Wyndham Business Awards – Personal Service Business of the Year Finalist Wyndham Business Awards – Young Business Person of the Year Finalist Australasian Real Estate Awards – Agency of the Year Winner RateMyAgent – Small Network Agency of the Year (20 office or less) Finalist.

2018 Australian Financial Review - #10 on Fast100 List Australian Financial Review - #1 Fastest Growing Real Estate Company Australasian Real Estate Awards – Principal of the Year Winner

2017 Australian Financial Review - #43 on Fast100 List Australasian Real Estate Awards – Rising Star Agency of the Year

First impressions count..

Presenting your property..

Tenants are just like you, they want a comfortable, clean and functional property to call home. An immaculately presented property inside and out says a lot about you as an owner and even more about the calibre of tenant you’ll attract.

See the next page for our suggestions when preparing you investment for profit.

TENANT Have the property professionally cleaned

1

Refreshing the paintwork if required

2

TENANT Use a neutral colour scheme

3

TENANT Fixing or replacing dripping taps

4

Lawns mown for inspection, with garden tidy

5

Heating and cooling systems are regularly serviced

6

The Process Overview..

In safe hands You’re valued as a landlord, and you know you’ll be in safe hands with a dedicated and experienced Property Manager to support your property and also ensure your investment is safe and sound. From the top-down, we put your property first. Rather than being a small fish in a big property portfolio, your property will be managed by a small team all offering a more focused service.

We offer a complete service from securing a quality tenant, to organising maintenance, full account management and financial management. The strength of our team, combined with our systems, marketing and negotiation strategies, will ensure we go above and beyond.

1

2

3

4

RENTAL ASSESSMENT

PROPERTY PRESENTATION

MARKETING PREPERATION

TENANT INSPECTIONS

5

6

7

8

TENANT ACCEPTANCE

LEASE SIGNING

ONGOING MANAGEMENT

REVIEW APPLICATIONS

Marketing your Property..

Flyers and Instore Publication

Inspections

Have your investment shown in the instore Rental List as well

Weekly public inspections will be held for your property as well as private

as with property flyers available for potential tenants for more

inspections for any actively looking tenants. This will speed up the leasing

information on the property.

time.

Online Advertisement In a world built around using technology, we have learnt that the best way to attract tenants is to publish properties online, using all of the leading real estate websites in Australia

Internal Database SMS System Our state-of-the-art technology will automatically match tenants awaiting homes in our database, this can often mean that we lease your home out prior to any advertisement.

For Lease Board A ‘For Lease’ Board will be placed at the front of the premises to increase awareness to neighbours and audience passing by.

Property Photography Our team have been trained to capture your investment in order to present it to the best of its abilities. We take a range of photographs that best represent the property for marketing.

Tenant Selection..

It’s simple..

We don’t enter into tenancy agreements with anyone who doesn’t meet our strict criteria. Our screening process is thorough and includes rental and employment history, rental reference checks from previous landlords and agents as well as their past and present employers.

As the owner of your property, you will have the final say on tenant selection, however it is wise to consider the recommendations of your Property Manager – they have years of experience, training and the Reliance Systems to make them an excellent judge of tenant character.

Once you have selected your tenants, we prepare all the documentation including: •

Lease Agreement along with any extra negotiated terms

•

Detailed ingoing condition report of the property

•

We collect first month’s rent upon tenant approval

•

Bond collection and lodgement to RTBA

•

Utility connection on tenant’s behalf

•

Tenant introduction meeting and key handover

•

Final Application Approval Debrief with Owner

•

Report Generation and Legal Documentation Preparation

•

Receiving and Submitting Bonds and Rental payments

24/7

access to Owners portal

Protecting your property..

Routine Inspections

Vacating Tenants

Routine inspections are carried out every six

When tenants give written notice that they will be

months, with the first inspection three months

vacating the property, we will notify you immediately.

from the tenants move in date. This is to ensure

If you tenant is vacating, we will:

the property is being well cared for and to advise

+ Provide them with a cleaning guide, as well as a list of recommended cleaners

on maintenance of safety issues. You are

and steam cleaners, to ensure a hassle-free exit for all

encouraged to attend the routine inspection; rest

concerned

assured if you are unable to attend, we will send

+ Liaise with the vacating tenants to co-ordinate

a copy of the full inspection report once

inspections for prospective tenants

completed.

+ Conduct a final inspection and review the condition report that was completed at the start of the

Lease Renewals & Rent Reviews

tenancy, to ensure the property is left as it was found, with the exception of fair wear and tear

We like to start lease negotiations with you three

+ Inspect the property thoroughly, report on its condition, and

months out from the lease expiry. This gives you

recommend if any work is required prior to re-letting, to ensure your property is

an opportunity to consider your options after we

maintained

have reviewed the tenancy and market conditions

+ Organise for the bond to be returned to the tenant in

for any possible rent increase.

accordance with the Residential Tenancies Act

Maintenance We take the care and protection of your investment property seriously. Your property should remain in good condition to retain your current tenants and attract future quality tenants. That involves organising general maintenance, preventative maintenance as well as urgent maintenance on the property. + We will not arrange repairs to your property without your knowledge and approval (unless repair is defined as an urgent repair under the Residential Tenancies Act) or you give us written instruction to action repairs up to a given amount. + We will attend to any urgent repair requests as soon a practically possible.

Victorian Civil and Administrative Tribunal While we work hard to resolve any dispute that might arise between a landlord and tenant, occasionally an application to VCAT might be required.

In the event of a dispute we can: + Apply to VCAT for resolution + Attend any tribunal hearing on your behalf to present the case.

A member of VCAT will hear the case and make a binding decision based on the evidence presented.

Insurance Claim We recommend that our landlords take out property insurance to cover the building, and its fixtures and fittings. In addition, we suggest looking into public liability and landlord insurance, the latter of which can help protect you against loss of rent and tenant-related damage to your property. If something was to go wrong, our team of property management specialists are able to assist with Insurance claims and liaise with your insurance company appropriately.

In-House Finance..

Owner Disbursement

Paying of Outgoings

Collecting Rent

We ensure we conduct owners

Our state of the art software allows

Our System allows us to Directly

End of Financial Year Reporting

disbursements every business

us to not only pay for maintenance

Debit from your tenants account, we

Come July 1st , you’ll have all your

day and every day leading up un-

and invoices, but bills such as Water

ensure all new tenants are obliged

End of Financial Statements sent to

til a public holiday period, such as

Service Charges, Council Rates and

to sign this waiver to ensure they are

you free of charge and will also be

Christmas as we understand the

Body Corporate Fees.

always paying rent.

accessible from your Owner portal

importance of financial cash flow during the busier periods.

through our website.

Leave it with us..

Insurance We want to ensure our landlords are protecting themselves if something was to go wrong with their Investment Property. We strongly advise arranging landlord and building insurance for your property, in case of any unforeseeable expenses. Please contact us to find out more about insurance and the importance of protecting your investment.

Utility Connections For almost 6 years now we’ve had a long running relations with Utility Connection Company, Direct Connect. This service allows us to connect facilities such as..

Electricity

+

Gas, Phone & Internet

+

Insurance

+

Pay TV

+

Removalists

+

Truck Hire

+

Cleaning and much more +

The Reliance Foundation..

Supporting, Celebrating & Connecting Local Communities.

Why do we celebrate, promote and support the communities we live in? For us, it goes much deeper than sales alone. One of the most important things we can all do on this earth is to let people know they are part of a community.

We feel that we are the privileged ones, which motivated us to look for ways to give back. This is why we established The Reliance Foundation in 2016. Set up as a community benefit fund, we ensure that a percentage of our earning is allocated to the Foundation, and distributed to local organisations, schools and other worthy community groups. It’s also a chance for us to give back to our community by lending a hand and directly helping our neighbourhood; as we grow, the community grows with us. Since it began, we’re proud to have supported multiple schools in the area, sporting programs and leadership mentoring programs as well as participating in the annual World’s Greatest Shave Event, Relay for Life and Red Nose Day.

The Foundation gives us a sense of belonging and pride in loving where we live. We encourage all of our staff to be involved, and this is something they’ve done with a passion, identifying particular causes they wish to support and getting involved from the ground up. And while we’re not looking for a pat on the back, by lending a hand it’s great to know so many have benefited; the Australasian Real Estate Awards have also recognised us for our contribution to the greater community three years running.

BACCHUS MARSH Shop 2/135-137 Main Street Bacchus Marsh VIC 3340 T 03 9088 8999

CAROLINE SPRINGS Shop 6, Central Shopping Centre Caroline Springs VIC 3023 T 03 8372 2014

HEAD OFFICE 10/22-30 Wallace Avenue Point Cook VIC 3030 T 03 8372 2018

MELTON Shop R06 Woodgrove Shopping Centre Melton VIC 3337 T 03 9746 7355

POINT COOK 2/238 Boardwalk Boulevard Point Cook VIC 3030 T 03 9369 6399

SUNBURY 11/114-126 Evans Street Sunbury VIC 3429 T 03 9744 7967

TARNEIT Shop 15, Tarneit Central Shopping Centre Tarneit VIC 3029 T 03 8744 1370

WERRIBEE 73 Watton Street, Werribee VIC 3030 T 03 9741 1511