Issue 194 November/December 2026
What illegal gas work can really look like
Gas Safe Update Gas Safety Week roundup More digital tools and self-service options
Features IGEM/UP/1B: Tech Talk 11 dispels the myths It’s CO Awareness month
Editor’s comment
Issue 194 | November/December 2026
Did you know our reader survey is open? We’d love to know what you think of the magazine, in print, online and the monthly enews. It’s been a little while since our last survey and given how fast technology shifts, a lot may have changed for you and your business. Thank you to everyone who has completed it so far. Your feedback is invaluable in helping the magazine to be informative, relevant and valuable to you, and to make sure you can receive it in your preferred format. You can take part by scanning the QR code on the opposite page. It’s been a busy period for Gas Safe Register, with the industry-wide Gas Safety Week taking place at the traditional start of the heating season. I was lucky enough to attend the launch event at the House of Commons, listening to speakers from across the industry share their knowledge and expertise. You’ll find a wrap-up of what happened during Gas Safety Week in this issue, including details of the Register’s own ad and PR campaigns. We’ve also interviewed Steve Critchlow, HSE’s Principal Gas Engineer, and learned about the devastating impact illegal gas work can have and how HSE brings prosecutions to court. Against the backdrop of the sharp rise in the number of prosecutions, it’s a timely reinforcement of Gas Safety Week’s message to Take no Chances.
Sue Harker Editor
Issue 194 November/December 2026
What illegal gas work can really look like
Gas Safe Update Gas Safety Week roundup More digital tools and self-service options
04 Gas Safe Register, PO Box 631, DARLINGTON, DL1 9GD Email: enquiries@gassaferegister.co.uk, register@gassaferegister. co.uk or technical@gassaferegister.co.uk Editor: Sue Harker, suzanne.nee.harker@accenture.com Features editor: Nicki Shearer, editorial@registeredgasengineer.co.uk Publisher: publisher@registeredgasengineer.co.uk Technical consultants: Carl Banister, Rob Denman, Jonathan Palmer Advertising enquiries only: Mike Allen mike@smartmediasales.co.uk, Tel: 07917 588511 Ian Tournes, ian@smartmediasales.co.uk, Tel: 07814 970732 Subscriptions: wgardiner@circdata.com, Tel 020 8149 9222 Registered Gas Engineer is produced on behalf of CIRCULATION: Jan-Dec 2025 Gas Safe Register. Gas Safe Register, PO Box 631, 75,565 DARLINGTON, DL1 9GD
The views expressed in this magazine are not necessarily those of Gas Safe Register. The publishers will accept an advertisement or other inserted material only on the condition that the advertiser warrants that such advertisement does not in any way infringe copyright or contravene the provisions of the Trade Descriptions Act. All copy is subject to the approval of the publisher, who reserves the right to refuse, amend, withdraw or otherwise deal with advertisements submitted to it at its absolute discretion and without explanation. All advertisements must comply with the British Code of Advertising Practice. ABC membership approved 19 March, 2009.
02 January/February 2024
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Features IGEM/UP/1B: Tech Talk 11 dispels the myths It’s CO Awareness month
Gas Safety Week From ‘fit checks’ to five-star reviews, this year’s theme Take No Chances grabbed imaginations around the UK, with hundreds of organisations getting behind the industry’s biggest annual gas safety campaign
Gas Safe Register Update
10
With more digital tools and self-service options, it’s essential to make sure Gas Safe Register has your correct contact details
Prosecutions
14
Bradford builder ignored warnings to relocate boiler flue PLUS struck-off fitter continued to work on gas illegally
In Touch
Readers’ letters
REGISTERED GAS ENGINEER | CONTENTS
12
Cover story
We talk to Steve Critchlow, HSE’s Principal Gas Engineer, whose work is at the heart of finding out the causes of illegal gas work and bringing cases to justice
16 17
Caught on camera
IGEM/UP/1B
Tech Talk 11 from Gas Safe Register discusses the background to the standard’s changes and how to make sure you’re applying its requirements correctly
18 20 26
Fault-finding
22
Apprenticeships
What’s involved in training the next generation?
Five steps to confident, safe fault-finding on boilers
Boiler servicing
How and why to set up automated servicing reminders
Carbon monoxide awareness
28 30
Ahead of CO Awareness Week, we catch up with two organisations who are turning their knowledge into action
Skills and training Product update
The latest launches from around the industry
Please take part in our 2026 reader survey by scanning the QR code
Key
Get in touch
Illegal gas work
Gas Safe campaigns
Technical
Contact details
More Industry information Standard Update
Policies
Safety Alert
Technical Bulletin
www.gassaferegister.co.uk 03
update from the Register
Gas Safety Week: ‘fit checked’ This year’s Gas Safety Week saw people and organisations from around the industry come together to share messages far and wide. Here’s a snapshot of what happened throughout the week.
T
V personality Denise Van Outen led this year’s Gas Safety Week theme of Take No Chances. Research by Gas Safe Register for the industry-wide annual campaign highlighted that some consumers put too much faith in appearances, without checking that tradespeople are properly qualified to do the job. Its research found that Gen Z and Millennials are more likely than older generations to trust a tradesperson based on how they look rather than their qualifications. Younger generations were also more likely to be swayed by positive online reviews (58%), a professional website or social media presence (36%), and branded workwear (22%). Nearly one-quarter of homeowners said they had assumed a tradesperson was qualified because they arrived in a branded van, while 19% per cent said the same of someone wearing a uniform and 16% because
they “looked the part”. And despite 93% per cent knowing gas engineers must be Gas Safe registered to legally carry out gas work, just 57% have ever checked an
“Gas work isn’t an area where you can afford to cut corners. When it comes to gas, taking no chances starts with knowing your stuff.” Steve Willis Training Centres
04 November/December 2026
engineer’s registration before allowing them to begin work. Denise Van Outen shared her own ‘fit check’ on social media, reminding consumers to check out their gas engineer. She said: “A clean van, smart uniform and five-star review from your mate might make someone look like the perfect fit for the job – but none of those things tell you whether
REGISTERED GAS ENGINEER | UPDATE FROM THE REGISTER
“Gas Safe registration matters but so do the qualifications behind it. Always check your engineer is qualified for the work you need. A busy kitchen has plenty to think about. Whether the gas equipment is safe shouldn’t be left open to guesswork.” ITNPlus Ltd they’re actually qualified to do the work safely and legally. “It’s not worth taking chances based on appearances or recommendations when you need your gas boiler serviced or fixed. Taking a couple of minutes to check an engineer’s Gas Safe registration is a simple step that can help protect your home and family.” Gas Safe Register reminded homeowners that, when it comes to gas work, looking the part isn’t enough – checking the credentials is what counts.
“Colleagues from our North West network were joined by the BBC to share important customer advice for Gas Safety Week.” Cadent “Regular gas safety checks can help identify signs of gas meter tampering and energy theft.” Crimestoppers Trust
“Ignoring small problems today can often lead to larger, more expensive repairs just when you need your heating the most.” Paine Manwaring, Worthing
“Gas safety isn’t just about passing an inspection or ticking a box. It’s about understanding what you’re working on, recognising when something isn’t right and being prepared to take the appropriate action.”
Gas Safe Regional Investigations Officer
Sharing the message It’s a message that got picked up in news outlets. Denise and Ronan Howard, the Register’s Customer First Delivery Lead, teamed up to give national and regional radio interviews that combined an engaging, recognisable voice with expert advice. Combined with print and online coverage during the week – including The Sun, The Mirror, Metro, the Daily Star and the Daily Express – Gas Safety Week messages reached millions of people across the UK. Throughout the week, supporters shared their messages to their own
“Gas engineers aren’t simply installing appliances or carrying out routine servicing. They are making professional decisions that can have a direct impact on public safety.” APHC audiences, amplifying the campaign’s reach even further. Many took advantage of Gas Safe Register’s free toolkit for simple sharing of daily themes, while others tailored to their own audiences.
www.gassaferegister.co.uk 05
REGISTERED GAS ENGINEER | UPDATE FROM THE REGISTER
update from the Register
Safety at the heart of government Parliamentary launches in London and Edinburgh meant the campaign, now in its 16th year, reached right into the heart of government too. In London, Gas Safe Register’s managing director Claire Alcock (pictured) welcomed speakers from the Gas Safe Charity, Citizens Advice and Centrica, who shared updates about how they are helping to drive up safety standards. In Edinburgh, IGEM’s Scottish Section hosted gas industry professionals, safety experts and stakeholders to share their knowledge and practical advice on CO awareness, gas safety and the importance of preventing
Photo: Susannah Fields Photography
incidents before they happen. The keynote address was from Steve Critchlow, HSE’s Principal Inspector of Gas Safety, who dedicated his
presentation to those who have lost their lives in gasrelated incidents and shared experiences from incidents he has investigated.
Paid digital advertising ran across Meta (Facebook, Instagram) and Google Display throughout the week. The ads targeted homeowners, landlords and tenants to reinforce awareness of the Register and reminded the public to Take No Chances with gas safety. In total, the campaign delivered more than 14.6 million impressions and drove more than 13,000 clicks to the Gas Safe Register website.
“Awareness should not end with knowing that carbon monoxide is dangerous. It should change what you do next.” Kidde Europe “Gas Safety Week is the right time to remind people just how serious the risks of illegal gas work can be – and the rising number of convictions of rogue traders carrying out unregistered gas work should be a warning to everyone.” Steve Critchlow, Principal Inspector of Gas Safety, HSE
06 November/December 2026
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update from the Register
Are you missing important messages from the Register? Over the past year, Gas Safe Register has rolled out more digital tools and self-service options for gas engineers. Thatw means it’s more important than ever to make sure the Register has your correct email address and phone number.
O
ver the past year, the Register has introduced the facility to self-book your inspection, a new virtual inspection platform and digital ID cards. It’s using email and text messages more to communicate with you, as well as providing digital tools to help you. This means you do need to take action when you receive important emails and text messages, particularly about upcoming inspections, and it’s crucial that your details are up to date so you don’t miss these communications. When you’re invited to book your inspection or attend a Virtual Inspection Event (VIE), you must reply promptly. Delays in responding can create unnecessary follow-ups and delays in completing your inspection. If your details are not up to date, you may miss your invitation. You may be invited to self-book your inspection, and you’ll be able to choose an appointment that suits you up to three months ahead rather than attending a date chosen by Gas Safe Register. You may be invited to a
08 November/December 2026
Virtual Inspection Event. These are carried out online, hosted by a specially trained team of advisors and technical officers. They incorporate a pre-assessment training and an online knowledge-based technical assessment based on the Gas Industry Unsafe Situations Procedure (IGEM/G11). You will also receive additional information with your VIE invitation that answers some frequently asked questions about virtual inspections. But here are some tips to help make sure it goes smoothly. • Make sure you complete the assessment in a quiet environment with a reliable internet connection. • Using a laptop, PC or Mac with a working webcam and microphone. While tablets and mobile devices may be used, some devices may not be fully compatible with the process and older operating systems may experience technical issues. • Before your appointment, make sure you’ve disabled any pop-ups. • During the event, stay
How to update your details
Under the Rules of Registration, you must make sure your business details held by the Register are up to date, including your email address and phone number. To check or make changes, please sign in to your online account at www.GasSafeRegister. co.uk/sign-in and choose My Business > select Business Details > review the details listed against the Responsible Person and Business contact details. Remember to check your email settings to make sure communications from Gas Safe Register are not landing in your spam or junk folder.
connected and follow the instructions provided by the host. Interruptions caused by technical issues, loss of connectivity or failure to complete the assessment process correctly may prevent the inspection from being completed successfully and could mean it needs to be rescheduled. You can find out more about what to expect and how to prepare at: https:// registeredgasengineer. co.uk/inspection-what-toexpect-and-how-to-prepare/
REGISTERED GAS ENGINEER | UPDATE FROM THE REGISTER
If your business is asked to nominate an engineer for a Virtual Inspection Event If your business receives a Virtual Inspection Event nomination request, you only need to tell the Register which engineer will take part by the deadline shown in the email. The inspection itself does not need to be completed by that date. To nominate an engineer, log in to your online account, look for the yellow Virtual Inspection alert, select the nomination link and enter the engineer’s current email address. Once those details have been submitted, your part of the nomination process is complete. The nominated engineer will then receive an email from no_reply@tessello.co.uk with instructions on how to access their account, complete the pre-learning and book an available event. Please ask them to use the invitation link promptly and to check their junk or spam folder if the email does not arrive. Virtual Inspection Events form part of the Register’s
inspection activity under Section 4 of the Rules of Registration. If the event is not booked or attended, this may delay completion of the inspection process and could affect your registration until it has been arranged and completed. If you need help with a Virtual Inspection Event nomination, contact the Scheduling Team at virtualinspectionevents@ gassaferegister.co.uk or call 0800 408 5577 and choose option 4. Please quote your registration number when contacting the Register.
The method you use to renew your registration determines not only the cost but also the method of communication you have chosen. When you renew your registration online, you pay a reduced rate because you are choosing to receive all communications electronically.
www.gassaferegister.co.uk 09
update from the Register
Bradford builder ignored warnings to relocate boiler flue and built extension over the top If you find work you think may have been carried out illegally, you can report it by filling in the “Report Illegal Gas Workers” form in the engineers’ section of the Gas Safe Register website at: www. gassaferegister. co.uk/gassafety/concernsreporting-illegalgas-work/ Alternatively, you can call on 0800 408 5577 or report concerns by email at: nonreg@ gassaferegister. co.uk
A Yorkshire building company and its director have been fined more than £10,000 after botched building work on a home extension compromised gas safety and put the lives of a homeowner and her two children at risk. Leeds Magistrates’ Court heard that Adam’s Building Construction Ltd in Bradford had been hired by the homeowner to build an extension at the rear of her property in the city. Construction began in January 2024 but the extension was built over the top of the existing gas service pipework and without repositioning the flue serving the property’s gas boiler. Immediately Dangerous HSE, investigating, found that, on 22 May 2024, a Building Control inspector from the City of Bradford Metropolitan Council attended the property and discovered the boiler flue terminating inside the extension. He contacted Northern Gas Networks, which said the gas installation was Immediately Dangerous. The gas supply was cut off, leaving the residents without gas for several weeks and costing them around £4,000 to put right. The investigation also found
10 November/December 2026
that Adam’s Building Construction Ltd had been warned several times by local authority Building Control inspectors during the works that the gas pipework and flue needed to be properly relocated. The company’s sole director, Mohammed Adam Azhar, was unable to show HSE inspectors that his company had prepared construction phase plans for any of its building work. HSE had served an Improvement Notice requiring the company to put in place a system for producing written construction phase plans for projects where it was the principal contractor. The company subsequently failed to comply with that notice, an offence under Section 33(1)(g) of the Health and Safety at Work etc Act 1974. No information Mr Azhar also personally failed to provide relevant information to the investigation when required to do so by the HSE lead inspector, in breach of Section 33(1)(e) of the Act. The court heard that neither the company nor Mr Azhar continue to work in the construction trade. Adam’s Building Construction Ltd, of Leeds Road, Bradford, pleaded guilty
to breaching Section 3(1) and Section 33(1)(g) of the Act. The company was fined a total of £10,000 and ordered to pay costs of £4,263. Mohammed Adam Azhar, of Intake Road, Bradford, pleaded guilty to breaching Section 37(1) and Section 33(1)(e) of the Act. He was fined £1,000 and ordered to pay a victim surcharge of £400. Accident waiting to happen HSE inspector David Beaton said: “This was a tragic accident waiting to happen. The failure on the part of the company and its director to properly plan this building work, and to make suitable arrangements for relocating the gas pipework and appliances, could have easily had fatal consequences for the family living in the property. “Those failures were compounded by the further failures to comply with an HSE Improvement Notice, and to provide relevant information to assist our investigation. “Everyone in control of domestic building work must ensure that a suitable and sufficient construction phase plan is in place before building work commences, so that no one faces the kind of risks this family were exposed to.”
REGISTERED GAS ENGINEER | UPDATE FROM THE REGISTER
Struck-off fitter continued to work on gas illegally An illegal gas fitter who was struck off the Register 10 years ago has been given a suspended prison sentence after subsequently working illegally and leaving properties in a dangerous condition. Bradley Willis-Chambers, 47, removed boilers at homes in Southsea and Tipner in Hampshire between 2021 and 2022. In one home, he left a single parent with a young daughter without a working hot water appliance for an extended period. In the second, a young couple in their first home were left facing costly repairs. Portsmouth Magistrates’ Court heard that, following the removal of the old boilers and installation of new ones at both properties, concerns were raised with Gas Safe Register about the installations and non-working parts. Struck off The HSE investigation found that Bradley Willis-Chambers was not registered and had been subject to HSE enforcement action in 2012 for working on gas illegally. He later became registered but was struck off in 2016 for failure to demonstrate competence, rectify defects and comply with the rules of registration. He had not been registered since then.
5(3) of the Gas Safety (Installation & Use) Regulations 1998 at Portsmouth Magistrates’ Court and was committed for sentence to Portsmouth Crown Court. Finding there had been a “flagrant disregard for the law”, His Honour Judge Newton-Price KC sentenced him to 18 months’ imprisonment, suspended for two years, and imposed a requirement to complete 180 hours of unpaid work. He was also ordered to pay £600 compensation to each of the victims, along with the victim surcharge.
The property owners described the effects of the illegal gas work as being “misled at every stage”. They said the whole experience was an ordeal that “impacted not just... personal life, but also ...work and relationships”, leaving them in an unfinished home and “still working to manage the debt” incurred, with the “emotional and financial toll” affecting them every day. Bradley Willis-Chambers, of no fixed abode, pleaded guilty on the morning of trial to four counts of breaching Regulation 3(3) and Regulation
Fraudulent trading Alongside the HSE investigation, a Portsmouth City Council Trading Standards investigation found Bradley Willis-Chambers guilty of fraudulent trading against four victims during the same period. He is now subject to a Criminal Behaviour Order. HSE inspector Francesca Arnold said: “Bradley WillisChambers carried out illegal and dangerous gas work which he knew he was not registered to do. “His failures could have led to catastrophic and tragic consequences for the homeowners, putting the lives of the homeowners and their children at risk.”
www.gassaferegister.co.uk 11
REGISTERED GAS ENGINEER | FOCUS
What illegal gas work really looks like You may have noticed more news about successful HSE prosecutions relating to illegal and dangerous gas work. Here, we talk to Steve Critchlow, HSE’s Principal Gas Engineer, whose work is at the heart of finding out the causes and bringing cases to justice.
S
ince the start of 2025, 17 people have been prosecuted and sentenced for illegal gas work: a three-fold increase on 2024. But that’s not down to more dangerous gas work taking place: it’s because HSE is cracking down even further to bringing these cases to trial. At the centre of many prosecutions is Steve Critchlow. HSE’s Principal Gas Engineer is often among the first on scene in the aftermath of explosions and
deaths caused by carbon monoxide poisoning. He says his job is looking at what went wrong, understanding the causes and providing the evidence to support prosecution where relevant. In his 35 years with HSE, he’s seen most things. “The vast majority of people doing gas work do it to a very good standard. But I only ever see bad stuff,” he says. It’s a busy job. In the week we spoke to Steve, he had been on site at two gas
“ The hazards from gas can be severe. We should never forget that. But the risks are low due to high standards, training, appliance design and regulation. The gas industry has an excellent safety record – but when things go wrong they are big news and alarm the public.”
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explosions, was due to go to Jersey to give evidence in court and was speaking at the Scottish Parliament as part of Gas Safety Week. His role can be forensic: when there’s an incident, a gas specialist HSE inspector will ask him to attend the scene and carry out an investigation. He creates a report for the inspectors, who will use it to consider whether to prosecute or whether more investigation is needed. And he often brings back artefacts to the laboratory in HSE’s Science Centre in Buxton for controlled testing. He’s also an expert witness who provides evidence during coronial and prosecution proceedings on what happened and whether the outcomes could have been preventable or foreseeable. Think about gas safety Although he helps to bring illegal gas fitters to book, he says dangerous gas work is not always done by them. “Roofers, builders and kitchen fitters doing gas work or work that affects gas is a major cause of a lot of near-misses and gas incidents.” That’s why it’s so important for homeowners to think about gas safety when they’re having renovations done, and for those in charge of those renovations to have a proper
REGISTERED GAS ENGINEER | FOCUS
How did he get here? Steve was a mechanical engineer when he joined HSE. He worked on the Ladbroke Grove train crash in 1999, in which 31 people were killed and hundreds injured in a head-on collision near London Paddington station. He also covered the Potters Bar train derailment in 2002, in which seven people died. He subsequently started to work alongside a gas investigations officer, before taking his ACS and becoming Gas Safe registered. He holds an MSc in Gas Engineering.
plan of work that accounts for gas safety too. “The best way of countering that,” says Steve, “is to say to the public that when they’re thinking about having building work and having renovations done, think about gas safety. It’s not just a new roof: it’s also
displacing the chimney. “It’s not just an extension: the boiler needs to be moved as part of that extension. So the builder needs to have a plan about how to stay warm and safe during the building work.” DIY and the cost of living
The HSE Science Centre The Science Centre in Buxton is where the true story behind an incident emerges. Among its 300 technical staff are explosion scientists, chartered mechanical engineers, metallurgists and chartered electrical engineers. “Our specialist photographers take really high-quality imaging of gas components that we have to take apart bit by bit so we can forensically examine it and record it,” says Steve. “I might know that the gas has come from this particular piece of pipe, which is broken, but I'm not the right person to speak to a court of law about why and how that pipe broke.” To get a definitive answer, a metallurgist will examine it to find out what's gone wrong. Steve says: “Has it failed because it's corroded? Has it failed in a single event? Has it been waggled backwards and forwards? Has it been caught by a hacksaw?” Where an individual is to blame for the incident, human factors specialists may well contribute to find the root causes of why they got it wrong.
have an impact, and maintenance can be neglected when people are nervous about the impact of a bill. “The idea that [gas work is being done by] a bloke from the pub is not true: it’s often more to do with people thinking they can solder pipework. But they don’t know what a gas engineer knows: that they’re using the right materials, how to check that pipework isn’t leaking, tightness tests, etc.” That can have disastrous consequences, as recalled by Steve when he investigated a gas explosion in Neath, South Wales, in 2019. “A lady bought a used gas cooker and her friend connected it to the gas. He connected the cooker to redundant pipework, creating a gas flow in open-ended pipework under the floor. “It blew the flat to bits and caused her life-changing injuries. He thought he was doing her a favour. That’s a real, tangible example there of what illegal gas work can look like.” n
www.gassaferegister.co.uk 13
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What's on your mind? Share your views with more than 80,000 readers
Simplifying qualifications is welcome but consistency is key Matt Skelding ProTech Education and Assessment
Having spent many years working within an awarding organisation before returning to the training provider sector, I’ve had the opportunity to see our qualifications system from several different perspectives. Recently, I was involved in an industry project reviewing and mapping the plumbing and heating qualification landscape. One thing became abundantly clear: although qualifications often lead to the same occupational outcome, the routes to achieving them can vary considerably.
T-Levels, recognising that resilience, innovation and learner choice are often better served by allowing multiple high-quality awarding organisations to operate within the market. But competition should exist in the right places. Where qualifications demonstrate the same occupational competence, there is a strong case for nationally consistent standards. That means consistent occupational content, common prerequisites, comparable assessment methodologies, consistent evidence requirements and a shared interpretation of what
“ Where qualifications demonstrate the same competence, there is a strong case for nationally consistent standards.” That raises an important question. If two qualifications both certify someone as competent to carry out the same job, should the content, assessment methodology and standard of evidence really differ, depending on which awarding organisation’s logo appears on the certificate? In my view, the answer is no. I welcome a competitive awarding organisation market. I also welcome the recent move away from exclusive awarding arrangements for
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competence actually looks like. This isn’t about removing competition. It’s about changing what awarding organisations compete on. Imagine a system where every learner seeking the same qualification is assessed against exactly the same national standard, regardless of the awarding organisation. Centres could then choose their awarding organisation based on the quality of support they receive rather than differences in qualification design.
Competition would shift towards areas that genuinely improve education: • Better teaching and learning resources • Stronger digital platforms • Higher quality assessor and IQA support • Responsive customer service • Meaningful continuing professional development • Innovative ways to help centres deliver outstanding learning experiences. Competition benefits all Those are the areas where competition benefits everyone, especially the end-users: learners. What it doesn’t do is create pressure for qualifications to be perceived as easier, quicker or less demanding than their equivalents elsewhere. For employers, this approach would provide greater confidence that a qualification means the same thing, regardless of who awarded it. For learners, it would create consistency and fairness. For centres, it would allow decisions to be based on service, support and quality rather than navigating subtle differences between supposedly equivalent qualifications. The logo on the certificate should identify who awarded the qualification. It shouldn’t define what the qualification means.
Please send your letters, which may be edited, to
editorial@ registeredgas engineer.co.uk
REGISTERED GAS ENGINEER | LETTERS
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Chancers have always been around Rob Cole
Paul Herdman writes an articulate and accurate evaluation of the state of the UK gas industry in 2026 (‘Are gas engineers at the top of the trades tree?’ In Touch, September-October 2026). Unfortunately, the rather dour and bleak outlook he paints for our industry going forward comes across as wearily familiar. There are those who cite nationalisation, as is mooted for the water industry, as a great panacea. While that may well be a solution in the
future, the cold reality is we live and operate in a brutal capitalist environment where only the fittest survive. And that is unlikely to change any time soon. The consumer boom of recent decades provided plenty of low-hanging fruit to be harvested relatively easily. The current geopolitical climate has put paid to that cosy notion. Adapt or die has never seemed such appropriate advice. There have always been those chancers who, for whatever reason, are willing to work for next to nothing. They
tend to come and go, as Paul correctly acknowledges. As for the remainder, I’m not sure about the relevance of the analogy “top of the trades tree”. Electrics, tiling and carpentry are all trades that are important in their own ways. Is the notion of superiority a positive attribute in our current situation? My son and I run a small limited company. Years ago, we did diversify, carrying out most aspects of the building trade that aligned with our core business of gas fitting and plumbing. We know what we are doing and enough
customers value us and are willing to pay the rates that we judge are vital to keep our business as a going concern. If that means £144 inc VAT for a basic gas safety certificate and £750 plus VAT per day in labour costs, so be it. OK, we are not running around like the proverbial blue-a***d flies, as in the good old days. But who wants to? Giving up, I believe, is not an option for genuine companies determined to make a difference. Keep believing, Paul: you’ll be fine.
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ELECTRIC BOILERS & RADIATORS www.gassaferegister.co.uk 15
REGISTERED GAS ENGINEER | WALL OF SHAME
Caught on camera What’s the worst gas work you’ve seen lately?
You can share your photos with the Gas Safe engineer community on our Wall of Shame by emailing us at: editorial@registeredgasengineer.co.uk
FROM TREVOR MCMEEKING This flue was found completely detached and products of combustion were leaking back into the property. Trevor made safe by attaching the flue correctly and carrying out full checks to leave the installation working safely.
FROM CARL WALDOCK When Carl went to fit a gas cooker, he found the pipework from the previous appliance had been stopped with a cork.
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FROM RHYS WILLIAMS Rhys had arrived to look at a fire but found this water heater that had been fitted just three weeks previously. The flue was unsafe and loose on the heater, as well as not sealed outside from an old multipoint flue. Rhys capped the installation.
FROM JOHN LINTON The warm air heater had a type-C flue in a building that had been updated with cladding on top of cladding. The air intake was trapped between the layers and the gas entry point below could have vented gas into the cavity. John’s customer agreed to have the flue lengthened and the pipework re-sleeved.
REGISTERED GAS ENGINEER
TECHNICAL
Got questions on IGEM/UP/1B? Tech Talk 11 from Gas Safe Register’s Technical Team discusses the background to the updates to IGEM/UP/1B and how to make sure you’re applying its requirements correctly.
T
he requirements of IGEM/UP/1B Edition 4 have now come in effect after a six-month lead-in period. Gas engineers are expected to be working in line with the requirements of this updated edition. Gas Safe Register and Registered Gas Engineer magazine have been receiving queries about why the changes have come about, along with questions about its application. Tech Talk 11 addresses many of these queries. The video is co-hosted by the Register’s Standards and Training Manager Jonathan Palmer and chair of the UP/1B Review Committee Andy Durber. It sets out what the changes are, the reasons for them, and walks through the processes of testing for leakage as well as purging. Background The permissible leakage rates had been based on an average pipework installation, historically a maximum rate of 19 ml/min. The new guidance now bases the 19ml/min calculation to volume of gas within the system as a whole. The changes IGEM told Registered Gas Engineer the main changes to the tightness testing procedures are: • The movement from the ‘maximum permissible pressure drops during a tightness test on an existing installation’ being based on meter designation and
Summary of key changes • Maximum permissible pressure drop based on estimated installation volume rather than meter designation and pipework diameter. • For existing installations, confirm any perceptible movement on a pressure gauge is NOT attributed to any installation pipework with or without a gas meter installed. • All purge volume to be based on installation volume rather than meter designation and pipework diameter.
Just scan this QR code to watch Tech Talk 11 pipework diameter to the actual estimated installation volume (IV); and • The requirement to confirm that any perceptible movement (fall) on a pressure gauge during a tightness test on an existing installation is not attributable to gas installation pipework or meter, where fitted. The first change ensures that the maximum permissible leak rates (MPLRs) that had previously been determined by the industry for existing installations typically covered by the procedures in IGEM/UP/1B are not exceeded, for example, for natural gas installations an MPLR of 19 ml/min.
The second requires that, where a perceptible movement on a pressure gauge is identified, but within the new limits shown within the table, any appliances are isolated from the installation and another tightness test is undertaken. This test is to ensure that the installation pipework and any meter are gas-tight to the criteria ‘no perceptible movement’. This proves that any permissible pressure drop can be attributed to appliance(s) not the installation pipework or meter. In all situations, however, irrespective of any tightness test results, a smell of gas is not acceptable.
Industry Standard Update 133 provides an overview of the key areas of change arising from the revision. You can read and download ISU 133 by logging into your Gas Safe Register online account at www. GasSafeRegister. co.uk/sign-in and at registered gasengineer.co.uk Tech Talk is a regular video series designed to help you keep up to date with seasonal topics and technical updates relevant to you and your work. You can find Episode 11 on the Register’s YouTube Channel and by scanning the QR code on this page.
Purging The purging procedure itself remains unchanged. But the estimated installation volume should determine the volume of gas to be purged. The purge volume for all installations covered by the standard is 1.5 x the installation volume. n
www.gassaferegister.co.uk 17
Five steps to confident, safe fault-finding David Iszchak, technical trainer at Vokèra, sets out five key steps for efficient, cost-effective and, above all, safe fault-finding on domestic boilers.
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ot every customer with a broken boiler wants a replacement. As household budgets tighten and environmental awareness grows, more homeowners are turning to a repair-first approach rather than an automatic upgrade. For gas engineers, this shift is an opportunity: those who are trained and confident in diagnostics can build the kind of trust that leads to long-term customer relationships and repeat work. Whether the boiler is a decades-old, heat-only model or the latest condensing combi, the diagnostic sequence is fundamentally the same.
water are working before you begin, otherwise a customer could claim it was working beforehand if it fails to start once you have finished. 2 Don’t ignore the simple stuff Once on site and before any diagnostic work begins, carry out your basic checks. Confirm there is fuel, power and water in the system. Check the emergency control valve, flue, combustion air supply and pressure relief valve – is it dripping? It’s also worth taking a moment to visually inspect the boiler
3 Understanding the operating sequence This is the simplest and most effective fault-finding method and it works whatever the make or age of the boiler. Once you establish where the boiler is stopping in the sequence, you know where to start looking. Create demand and check the relevant components. On a combi, this may be the flow device, flow switch or turbine. On the heating side, linking out the switching terminals can help confirm whether the fault lies with the controls, such as flat batteries
“ Once you establish where 1 Do your homework the boiler is stopping in the before you arrive The job starts before you see operating sequence, you know the boiler. During the initial where to start looking.” phone call or contact with your customer, ask plenty of questions, even ones that sound obvious, and establish whether it’s actually broken: some customers confuse a service call with a repair. Check whether it’s on a credit meter that may just need topping up. Listen if the customer thinks they know the cause but never take it at face value – they may have self-diagnosed online and could be wrong. Always verify with your own checks. If you have been booked in for a routine service and the boiler is switched off on arrival, fire it up and confirm that both heating and hot
18 November/December 2026
and its surroundings before you go any further. Look for scorching, corrosion, staining or any sign of a leak. You’re working when you walk up the path. Before any remedial work is carried out, safely isolate the boiler. Remember that standby is not the same as off, and isolation should always be at the mains and confirmed. Only then is it safe to carry out internal inspection and work. 230V can hurt – but newer boilers may have 325VDC, which should be treated with even greater caution.
in an RF room thermostat. Once demand is established, the PCB checks the safety controls, including the boiler thermostat, overheat protection, system pressure and condensate sensor, before allowing ignition. On premix (Band A) boilers, the fan starts immediately. On Band B and earlier models, the PCB first confirms the air pressure switch is in the correct position before starting the fan, then checks that airflow closes the switch, confirming adequate airflow before ignition. Combis fire at 100% output immediately to maximise hot
REGISTERED GAS ENGINEER | BOILERS
water delivery, while heat-only and system boilers typically fire at 60%–70% for the first 15 minutes for improved efficiency. For an accurate gas rate reading, place the boiler in flue gas analysis (FGA) mode and run it at maximum output. 4 Check the system pressure With a call for heating, the PCB monitors the flowand-return thermistors. The temperature change tells it whether the pump is running and if the diverter valve is positioned correctly. Vokèra boilers have no flow switches on the primary circuit, so this temperature monitoring is how correct operation is confirmed. A pressure transducer or switch will confirm there is enough system pressure to operate safely (a pressure transducer has the advantage of warning the customer with a fault code if pressure rises too high, whereas a switch gives no such warning). To check the pressure gauge itself, cycle the pump on and off. The needle should move up and down slightly. If it jumps around erratically as the system warms, this can indicate insufficient charge in the expansion
vessel. Dirt lodged in the gauge can also cause false readings, so this is worth checking closely after any system flush or refill. 5 Let the multimeter do the talking A multimeter is one of the most valuable diagnostic tools. Replacing components without testing them first is a common and costly mistake. Most components can be tested safely with the power off by measuring resistance in ohms; always disconnect a component when testing and test the cables later if necessary. Choose a meter that also measures in Hertz because pumps, fans and flow turbines send frequency signals to the PCB. There are two types of fan: single speed and modulating. With a single-speed fan, if voltage is present, the neutral is sound, yet it is still not turning, the fan itself is likely to be at fault. Modulating fans are different because they contain their own PCB, so deciding whether it’s an onboard or offboard problem is the
interesting part of the job. Extra caution is needed on newer models, which may use 325VDC fans; reinforcing the importance of safe isolation before any internal checks are carried out. Mechanical switches should always be tested multiple times with the spade connectors disconnected; a single pass is not enough to trust the result, and resistance should read no more than 3–5 ohms. Once the sequence is running correctly, don’t skip the FGA: a calibrated analyser checking the CO/CO2 ratio confirms safe, efficient combustion, and it’s a requirement under the Gas Safety (Installation and Use) Regulations, not an optional extra. Finally Fault-finding rewards method over guesswork. Installers who follow the sequence and trust their test equipment over assumptions will diagnose faster, avoid needless parts replacement, and build customer confidence in a repair-first approach. ■
Vokèra runs regular fault-finding training courses for heating engineers looking to build on these fundamentals. www.vokera.co.uk/trade-professionals/training
www.gassaferegister.co.uk 19
REGISTERED GAS ENGINEER | YOUR BUSINESS
Set-and-forget boiler service reminders
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very heating business knows the value of service reminders. A timely nudge before the gas safety check due date turns a one-off job into repeat business, keeps boilers running well and helps landlords stay compliant. But sending them isn’t the hard part: it’s keeping track of service due dates and finding the time to get them done. Here’s where tools and software can help you automate your reminders. Setting up reminders is surprisingly easy. The reminder needs to be clear, friendly and easy to act on. Lead with the point The subject line or opening sentence should tell them their service is due. Be friendly but don’t bury the message under pleasantries. Tell them why it matters in one line Whether it’s efficiency, safety or compliance for landlords, there are plenty of reasons your customer would actually want to receive a reminder. Make the next step obvious Always provide a call to action in your reminder emails so customers know what to do next. Include your phone number, ask them to reply or provide your booking link. Personalise your message Use their first name, mention their boiler model if your system pulls it through, and sign it from a real person rather than “the team”. Once this is done, your
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How to set up automated reminders Choose your software Job management software options like GES have service reminders built in. You don’t need a separate tool and many come with a free trial period. Import your customer list with service due dates If you’ve been keeping records in a spreadsheet, service due dates and customers can be imported into the software. Set your timing Choose when you want your reminder to go out (typically 14 or 28 days before the service is due). Customise your reminder message Generic reminders get ignored, so make it sound like you wrote it. Change the wording and use personalisation tags to auto-fill your customer’s name, address, and so on. Keep service dates updated The reminder won’t go out if the service date isn’t added or up to date. Choose software that updates the next-service date automatically when you issue a certificate for a job. That way the system maintains itself in the background while you’re getting on with the actual work.
reminders become a set-andforget lead generation machine running in the background and creating a predictable stream of profitable work. Why reminders work Reminders are by far one of the most valuable bits of marketing you can do. Most homeowners won’t track when their boiler was last serviced and a short, friendly nudge positions you as the engineer who looks out for them.
For landlords, who have a legal responsibility to have their boilers checked, a timely reminder helps them meet that duty and keeps the certificate work flowing to you rather than a competitor. Ultimately, a serviced boiler runs cleaner, uses less gas and is far less likely to fail on the coldest day of the year. Reminders work so well because they’re a win for you and a win for your customer. n
Gas Engineer Software is an all-in-one software platform for UK heating and plumbing companies. Its easy-to-use job management software helps over 6,000 companies schedule jobs, build quotes, send invoices, issue certificates, and get paid faster — all at the click of a button. www.gasengineersoftware.co.uk
Training the next generation: what’s involved? Apprenticeships are a primary route into our industry that many gas engineers went through themselves. So why is this path less travelled today?
22 November/December 2026
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pprenticeships have been in the headlines again. It’s hardly surprising, against the backdrop of a skills shortage, likely demographic timebomb among gas engineers reaching retirement age1 and record levels of young people not in education or employment. More than three-quarters (78%) of plumbers and heating installers say apprenticeships are vital to encourage the next generation into plumbing and heating2, according to City Plumbing research. Its study
found that those who hire apprentices are largely motivated by experience and professional values. Four in ten (41%) say they enjoy training and mentoring new talent, while 37% were an apprentice themselves and understand how valuable the route is. A further 37% say apprentices help their business grow. Yet fewer than one in five of all sole traders have ever had an apprentice3. Why is that? One reason could be the complexity of the current
REGISTERED GAS ENGINEER | FOCUS
“We cannot complain about labour shortages, low growth, rising welfare costs and pressure on public services while allowing the talent of nearly 1 million young people to go to waste.” DWP Young People and Work interim report, August 2026
system. “Many apprenticeship routes have become too complex, difficult to deliver, and do not always reflect how many businesses operate in practice,” said CIPHE CEO Kevin Wellmann. “Employers and training providers have repeatedly raised concerns around the length of the qualification and the complexity of assessments, which create barriers for both businesses and learners.” CIPHE would like to see a new entry point of a Level 2 plumbing apprenticeship, for example, reforms to the wider apprenticeship system, and more investment in vocational education. Prime Minister Andy Burnham has said he wants to expand technical education, with students studying technical subjects alongside academic ones from Year 10. T-Levels, introduced five years ago, are gaining in popularity. And that’s a route that gets CIPHE’s vote. “There is a clear case for technical careers to be
Six of the best
A Midlands heating and plumbing firm saw its largest-ever cohort of qualifying apprentices this year, with six engineers having completed or about to complete their training this year. At Custom Heat and Cool, based in Coventry and Rugby, Beth Jenkins, Isaac Clerc, Cam Lea, Caleb Hill and Liam Hazelwood have completed their City & Guilds Level 3 plumbing and heating qualifications. In the South-west of England, 23-year-old Dillon Newton, 23, from Bodmin, who studied at Cornwall College Group, also qualified. The six apprentices had come from different backgrounds. Beth, 28, joined after switching careers from the care sector. Isaac, 22, joined the company in 2021 and has gained experience across domestic and commercial work, including bathrooms, boiler installations, underfloor heating and heat pump systems. Cam, 23, followed his father into gas engineering after meeting Custom Heat and Cool engineers through his rugby club, while Caleb, 21, and Liam, 23, entered the trade after previous roles in vehicle maintenance and construction. Dillon won gold for plumbing at the WorldSkills UK National Finals last year. Custom Heat and Cool has supported around 25 apprentices over the past decade.
>
“ As well as the training cost, the employer must also pay at least the apprentice minimum wage and provide PPE and basic tools.”
“Alan Milburn’s report on the number of young people not in education, employment or training highlights an issue which the plumbing and heating sector has warned of for some time. The number of people entering training or employment is simply not keeping pace with those leaving or retiring from the profession.” Kevin Wellmann, CIPHE CEO
www.gassaferegister.co.uk 23
REGISTERED GAS ENGINEER | FOCUS
Not just for young people Attracting new talent into the industry, including women and career changers, will be essential for the workforce to meet the challenges of the future. Older apprentices with experience in other industries can bring a new perspective too. “We are seeing increasing interest from career changers looking to retrain in trade roles,” said JTL’s Chris Claydon. Julieta Tully is a gas apprentice with CSD Gas and Logic4training. She previously worked in the hospitality industry and wanted to return to a more stable job when her son started school. Her day-to-day work involves moving and reconnecting gas meters when gas mains are updated. The training element is delivered in focused blocks, which allows apprentices to immerse themselves in particular skills, understand more complex technical elements and build connections.
Hiring an apprentice >
given the same prominence as traditional, academic routes for school leavers. Skilled trades offer long-term, rewarding careers with genuine progression opportunities,” said Kevin. Apprenticeship training provider JTL says the small and micro businesses with which it partners cite say up-front employment costs are the main barrier to taking on apprentices, despite skills shortages. According to its CEO Chris Claydon, “there’s an unfortunate cumulative impact
“Skills England has estimated that we need 10,000 more plumbers and heating and ventilating installers in the workforce by 2030.” Chris Claydon, JTL CEO
of rising employment costs and administrative burdens on SMEs’ willingness to recruit and retain four-year electrical and plumbing apprentices. “The vast majority of plumbing and gas businesses are SMEs, and while recent government incentives are well-intentioned... they haven’t gone far enough.” This summer saw full government funding for training extended to 16-25 year-olds – previously the money stopped at 24. And employers do not need to pay National Insurance Contributions for apprentices under 25 either. Chris adds: “If your apprentice is 26+ then you may be required to pay up to 5% of the total cost for training over the whole duration of their apprenticeship. However, there is other support available.” n
1 https://press.screwfix.com/25-of-tradespeople-plan-to-retire-in-the-next-five-years/ 2 www.highbournegroup.co.uk/industry-insights/taking-the-temperature-report/ 3 https://media.screwfix.com/is/content/ae235/PDF_Download/Voice_of_The_Trade_2024.pdf 4 www.gov.uk/employers-find-apprenticeship-training 5 www.gov.uk/employing-an-apprentice/get-funding 6 www.gov.uk/employing-an-apprentice/apprenticeship-agreement 7 www.gov.uk/government/publications/flexi-job-apprenticeships
24 November/December 2026
There’s a huge amount of information and support to help you if you decide to take on an apprentice. • Choose an apprenticeship for your business. You’ll be able to search for apprenticeships, foundation apprenticeships and apprenticeship units, find courses near a learner’s work location, and source a training provider.4 • Find an organisation that provides training for the apprenticeship. • Check what training funding you can get.5 The government will pay 100% of the cost (up to the funding band maximum) of training and assessing an apprentice if they are 16-25. For all other apprentices, you pay 5% towards the cost of training and assessing your apprentice. From 1 October 2026, you may be eligible to receive a hiring payment of up to £2,000 for new apprentices under 25. • Advertise your apprenticeship or give your training provider permission to do this for you. • Make an apprenticeship agreement and training plan with your apprentice.6 This gives details of the skill, trade or occupation the apprentice is being trained for; the name of the apprenticeship they’re working towards; the start and end dates, and the amount of training you’ll give them. • If you do not want to hire and train the apprentice yourself, you can use a flexi-job apprenticeship agency.7 The apprentice will be employed by the agency but will work in your organisation.
REGISTERED GAS ENGINEER | BOILERS
Tackling CO: turning knowledge into action Everyone has a role to play in helping to prevent CO poisoning, writes Adrian McConnell, CEO of the CO Research Trust.
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arbon monoxide remains one of the most persistent and challenging safety issues we face as an industry. It is invisible, odourless and potentially deadly and despite years of awareness campaigns, people continue to be exposed to it. For the CO Research Trust (CORT), tackling this challenge has been our focus since we were founded in 2005. Our mission is to reduce human exposure to carbon monoxide and improve the diagnosis and treatment of those affected. Research is central to that mission. We need robust evidence to understand the risks, improve diagnosis and treatment, and to identify where more needs to be done to prevent exposure in the first place. To date, we have awarded more than £5 million in grants,
supporting more than 100 projects, helping to build the evidence base that will shape the future of CO prevention. But research can only take us so far. The real opportunity comes when we turn evidence into action. And that means working together. Parliamentary platform That is why we have recently taken on responsibility for the Secretariat of the re-established All-Party Parliamentary Group on Carbon Monoxide (APPCOG). The Group provides an important platform to bring together parliamentarians and the community working to tackle CO, helping to ensure that the issue remains on the policy agenda and drive policy change. At the heart of this approach will be the CO Community Forum. This will bring together
“ As gas engineers, you are uniquely placed to identify risks, inform customers and help them protect themselves.” 26 November/December 2026
people and organisations from across the CO community to share knowledge, identify priorities and help inform the policy direction and campaigns represented by APPCOG. Everyone involved in preventing CO poisoning has a role to play in this work. As gas engineers, you are on the front line of CO safety. You are uniquely placed to identify risks, inform customers about its dangers and help them understand how to protect themselves. Just as importantly, your experience and insight from working directly with customers can help shape the policies and standards needed to make homes and workplaces safer. To keep up to date with our activities visit: www.coresearchtrust.org/ appcog
REGISTERED GAS ENGINEER | BOILERS
CO Awareness Week The CO Research Trust’s APPCOG activity will also now encompass CO Awareness Week, which is on 14-21 November. The campaign will focus on raising awareness of the dangers of carbon monoxide to all consumers, with particular attention on pregnant women and young babies, who can be at increased risk of harm from CO exposure. We want the campaign to be as widely used as possible. The campaign assets will be available for everyone to download and share, and we hope organisations across the industry and wider CO community will get behind it and help us reach more people. You can find more information and materials you can use at: www. coalarmssavelives.com For those working on the front line, raising awareness is not a one-week activity. As we head into winter, it is an opportunity to keep CO firmly on the agenda – whether that is through conversations with customers, colleagues, communities or other professionals. We have made significant progress, but there is still much to do. By combining research, expertise, policy and practical action, we can make sure the dangers of CO remain visible – even though the danger itself is not.
Working in partnership to keep people safe In the past 18 months, the Gas Safe Charity has been working with Citizens Advice in parts of Greater Manchester to take gas safety messages to community groups and local residents, as part of helping them manage cost-ofliving challenges. The charity has also supported more than 40 local Home Improvement Agencies (HIAs), with 1,500+ households. Over the past 20 years, Foundations Independent Living Trust, which co-ordinates this work, has helped more than 20,000 vulnerable people living in unsuitable housing by working with funders, HIAs across England and the national Home Improvement bodies for Scotland and Wales. Think CO The Think CO programme provides training and support for people who visit people in their own homes and makes sure gas safety advice is offered when needed. It organises free workshops locally and online and provides e-learning. Think CO works with partners in the industry and others including councils, NHS, the Scouts, Gypsy, Roma and Traveller communities, Fire and Rescue services and many more. It’s actively targeting more councils and is working with Newcastle Council on a risk-assessment template to use throughout the country.
Gas Safe Charity is supported by Gas Safe Register to promote gas safety, including direct help, training people who work directly with people at risk from CO poisoning and encouraging annual gas safety checks. It works with local Home Improvement Agencies (HIAs), councils and NHS, charities, Fire & Rescue services and many others, including industry bodies. If you would like to know more about the Gas Safe Charity’s work or want to offer your help, please email the administrator: maureen.nolan@GasSafeCharity.org.uk
www.gassaferegister.co.uk 27
skillsandtraining Train to improve HIU skills Bosch Commercial & Industrial’s new certified training course aims to improve the quality of Heat Interface Unit installations. The two-day course, developed with LCL Awards, is held at the Worcester Training Academy. It prepares installers for the incoming Heat Network Technical Assurance Scheme (HNTAS) and has been developed based on the MEHNA Heat Network Installer Training Guide. It focuses on the practical elements of installation and commissioning of HIUs, with defined test methods that will need to become second nature for installers working under HNTAS. It introduces installers to likely acceptance testing methods necessary during commissioning and shows how to save time by adopting sound installation practices from the outset. For those working on the maintenance of HIUs, it includes practical faultfinding methods that cover both HIU and heat networkrelated faults. Successful candidates will obtain an LCL Awards certificate, helping to demonstrate the training requirements under HNTAS.
City & Guilds Assured heat pump training with Daikin Daikin has partnered with City & Guilds to achieve ‘Assured’ status for its Altherma heat pump training package. The partnership delivers independently assessed training for heating engineers, supporting professionalism and building confidence in the growing heat pump market.
When heating engineers complete the Altherma heat pump training package, they will be able to call themselves a Daikin Altherma Heat Pump Technician. Daikin says this will help to set them apart and give their customers confidence that they have undertaken high-quality
professional training. City & Guilds Assured is a global quality standard, built on almost 150 years of experience in skills development. The accreditation process evaluates eight areas of internally developed training, assessing how organisations plan, design, maintain and evaluate their learning programmes against worldclass quality standards. The training package consists of three courses totalling four days of learning. Courses can be completed consecutively or spread over time; there is no set timeframe to complete them, and once achieved, the qualification does not expire. The three courses are: • Altherma monobloc Installation • Altherma commissioning and advanced Installation • Fault-finding and diagnostics.
Logic4training reaches into the Midlands with Xtra Skills acquisition Logic4training is expanding into the Midlands following its acquisition of Coventry-based Xtra Skills. Xtra Skills has provided domestic and commercial plumbing and heating courses, including ACS, OFTEC oil and boiler fault-finding, for 25 years. Its founder Paul Withey said: “I’ve known and worked alongside the Logic4training team for a long time and we’ve
28 November/December 2026
built a relationship based on trust, respect and a shared commitment to doing things properly. “Completing this deal feels like the right step, not just for me but for our customers and the people who’ve supported Xtra Skills from day one.” Logic4training MD Mark Krull said: “Adding Xtra Skills to our portfolio is an exciting next step for Logic4training,
broadening our reach beyond the South-east. Paul has developed an excellent centre, delivering high-quality training and we intend to continue his good work, while looking to expand the courses on offer in the future. Existing Xtra Skills customers should rest assured that it’s businesses as usual.” Courses can be booked direct through Xtra Skills or via Logic4training
REGISTERED GAS ENGINEER | SKILLS AND TRAINING
skillsandtraining Updated guide to commercial hot water system treatment ICOM has updated its guidance on best practice for the design, commissioning and maintenance of commercial hot water systems. Water Quality Considerations of Domestic Hot Water Systems for Commercial Applications has been developed with leading manufacturers and water treatment specialists. It addresses one of the most critical yet often overlooked aspects of system performance: water quality. The guide provides clear, practical advice on managing scale, corrosion
and biofouling, which are key issues that can significantly impact efficiency, reliability and operational costs if left untreated. Covering everything from initial water analysis and treatment selection through to commissioning, monitoring and ongoing maintenance, the document is designed to be accessible to both technical specialists and those with limited knowledge of water treatment chemistry. Energy efficiency, system longevity and compliance with
legislation are under increasing scrutiny across the built environment. The guide aims to drive improved standards by helping specifiers, contractors and facilities managers better understand the relationship between water quality and system performance. ICOM director Steve McConnell said: “Water treatment is fundamental to the safe and efficient operation of commercial hot water systems yet it is too often underestimated. This guide has been developed to support
the industry in adopting a more informed and proactive approach, helping to reduce energy waste, extend equipment life and maintain system integrity.” The guide also reinforces the importance of engaging competent water treatment professionals and adhering to relevant regulations and guidance, including those relating to Legionella control and water safety. • You can download the guide free at: www.icom.org.uk
Grow your skills, grow your business With demand for low-carbon heating on the rise, now is the ideal time to add heat pump expertise to your portfolio. 9 Expand the services you offer 9 Unlock new revenue opportunities 9 Position your business for growing demand Choose OFTEC for your training and registration needs.
Get trained and take advantage of a growing market
www.oftec.org
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www.gassaferegister.co.uk 29 13/10/2026 12:52:26
productupdate
Stay up to date at: www.registered gasengineer.co.uk
the latest launches from around the industry
Back to basics with EHC Comet system boiler
Efficiency & performance with Evosta 3 DAB Pumps has a new circulator, the Evosta 3, a high-quality, efficient pump that is straightforward to fit, set up and leave working. Evosta 3 uses electronic control and a permanent magnet motor so it responds efficiently to system demand, helping avoid unnecessary energy consumption. It can be configured to provide the performance required by different heating installations. Its clear user interface provides straightforward access to settings and operating information, helping make commissioning quick and intuitive. The ease of installation s particularly useful on replacement jobs. Heating engineers frequently work in confined spaces and often need to restore heating and hot water as quickly as possible. Evosta 3’s compact design makes it suitable for installations where space is restricted, with simplified electrical connection and set-up. An automatic degassing function is another useful feature, removing air from the circulator. https://uk.dabpumps.com/ evosta-3
The Electric Heating Company’s new Comet system boiler is aimed at homeowners looking for simplicity over sophistication. “For homeowners, a lot of extra features never even get noticed, let alone used. What they actually want is pretty simple: reliable heating and hot water, easy controls, and a system that just works,” said chief executive David Barrett. The range comes in three models with various outputs, including single phase (2kW to 8kW), and 7.2kW to 14.4kW, plus three phase (12kW to 24kW) to suit different properties and heating requirements.
“There’s a strong case for getting back to basics. A boiler should deliver dependable heat, be easy to install and commission, and offer enough flexibility to suit different properties, nothing more, nothing less,” he added. “[the new Comet system boiler] sticks to the essentials by delivering reliable central heating and hot water in a straightforward electric boiler that’s been designed with the installer in mind. “Its compact design makes it easier to handle, and easy-fit connectors and sensors take the hassle out of installation and commissioning. With a range of output options across single and three-phase models, installers can pick the right spec for the job.” www.electricheatingcompany.co.uk
Bosch Commercial & Industrial adds 620kW output to Condens boilers Bosch Commercial & Industrial has added a 620kW output to its Condens 7000 FP commercial boilers. The Condens 7000 FP already has outputs from 350kW to 500kW and the 620kW option provides a solution for higher commercial heating demands. The range provides the capacity for up to 16 boilers to be combined using the Bosch 8000 control range, cascading up to 8MW. Installation is straightforward thanks to the ability to integrate into existing hydraulic arrangements, with or without hydraulic separation.
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The boiler’s compact design is suitable for smaller plant rooms and areas where access is tight. It’s compatible with multiple heating technologies, including heat pumps, hybrids and solar. www.bosch-industrial.com/ gb/en/ocs/commercialindustrial/condens-7000-fp19388395-p/
Baxi Works revamp cuts time on admin Baxi has revamped its Baxi Works platform to help heating engineers spend less time on admin, find technical information faster and access training and support. It’s optimised for mobile devices, making it easier to complete everyday tasks while on the job. The platform includes tools to identify error codes, assess gas pipe sizing, a gas flow rate calculator and access to Parts Arena. Baxi Works also helps engineers secure new business through qualified customer leads generated by homeowners who have contacted the manufacturer. A new top-tier Baxi Approved Partner status provides access to an enhanced package of business, technical and marketing resources. With these advantages come premium rewards and exclusive benefits. Discounted heat pump training is available, along with technical guidance and advice. Loyalty manager Dan Martin said: “We’ve focused on making everyday tasks simpler while giving installers access to quality training, exclusive rewards and technical support that can strengthen their business.” www.baxiworks.co.uk
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the latest launches from around the industry
More Megaflo options with Essential range
Grant revamps TechBox app Grant’s TechBox app has been updated with a new look, features and functionality for heating engineers working with Grant products. Heating professionals can download current and archived manuals and technical resources for all Grant products. While the core purpose of the TechBox remains the same, the upgrades add new features and functionality. An improved search function means users can search for key terms within a PDF to make finding specific sections within a manual quicker. PDFs from the TechBox can be shared via email, text and WhatsApp. There are new subcategories in the heat pump technical resources to make displaying schematics and other heat pump information clearer and easier to follow. www.grantuk.com/ professional/support/ techbox-app/
Megaflo Essential is a new range of direct and indirect cylinders and Baxi’s first air source heat pump (ASHP) cylinder. Designed for use with residential heat pumps, the Megaflo Essential ASHP cylinder optimises hot water performance. A high surface area coil, twin 3kW immersion heaters and a secondary return connection work together to support efficient hot water production and rapid delivery. A new internal expansion mechanism removes the need
for a separate expansion vessel, reducing installation time and space. Indirect models feature coil-in-coil design heat exchangers for rapid heat recovery. Alongside the new Essential range, Baxi has optimised its signature Megaflo Eco direct and indirect cylinders with the same enhanced internal expansion system. This range has 60mm of insulation for excellent energy efficiency, and a 30-year warranty on the stainless-steel inner tank. www.megaflo.co.uk/ products/megaflo-essential
Leak before No more guesswork on pipe freezing in live systems press now The Smart Freeze Clamp is a connected solution designed for accuracy and control when isolating pipework on live systems. Arctic Hayes says it’s a step forward from disruptive, costly and messy drain-down methods, combining precision freeze technology with real-time monitoring and ultrasonic sensing. The Smart Freeze Clamp gives clear, live feedback on exactly what is happening inside the pipe as it freezes. Using an interactive iOS/Android app connected via Bluetooth, it provides real-time temperature monitoring, visual countdowns and alerts throughout the freeze cycle, so that users can see precisely when an ice plug h as formed and when it begins to thaw. The system provides audible and visual confirmation when a solid ice plug has been achieved, ensuring that it is safe to begin work. It also alerts users if the freeze begins to weaken and additional refrigerant is needed. www.arctic-hayes.com
32 November/December 2026
standard
Instantor has incorporated its Leak Before Press (LBP) technology into fittings as standard. The feature provides a visual alert for any fittings that have not been pressed. Divisional managing director Alan Hogan said: “In water-based applications, LBP fittings are designed to visibly leak under low pressure if they haven’t been pressed. This creates an immediate visual alert, allowing installers to identify and correct any missed fittings. “It’s a simple yet highly effective way to catch small mistakes early and avoid major difficulties later.” www.instantor.co.uk
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In our case it’s trust. Registered Gas Engineer is independently verified by ABC, our advertisers know they’re getting the exposure they’ve been promised. Our average circulation per issue is 76,565 for the period Jan to Dec 2025. See it. Believe it. Trust it. To advertise contact mike@360publishing.co.uk ian@360publishing.co.uk
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