Introducing the Technical Workshop Unit: Enhancing Digital Solutions

By Katja Kuivanen, Communications Officer, RSCE

In the dynamic landscape of modern technology, ensuring seamless operation and support is paramount. Within the Regional Field Technology Service Operations Section (RFTS), the Technical Workshop Unit stands as a beacon of reliability, innovation, and education.

The Technical Workshop Unit’s primary mandate is to provide comprehensive technical support to users, addressing both software and hardware concerns. Their mission extends beyond mere troubleshooting; it encompasses the vital task of educating users on various facets of information technology integral to their workspaces. Comprising a team of dedicated individuals, the unit boasts a diverse skill set, including expertise in telecommunications, IT, and user support.

Operations

The Workshop offers extensive support services from printer setup to configuration of all types of computer devices for the RSCE, as well as those from MONUSCO and other UN missions.

The team is responsible for the maintenance and coordination of warranty repairs for Lenovo and HP equipment with authorized service centers. In terms of computer hardware related issues, this involves creation of computer images, installing various software that has been earmarked for UN use, installation and maintenance of all copiers, plotters, printers, and Infokiosk terminals.

The Workshop also supports the Property Management Unit, carrying out the testing of any equipment returned by users, and verifying serviceability, as well as providing any required support in the write-off process. In addition, the team carries out technical inspection of new Purchase Orders, ensuring that the supplied equipment/accessories meet the quantity and specifications set by the requester. The unit also provides reproduction services that involve printing maps for military briefings, banners etc.

Service Excellence

A robust ticketing system, coupled with meticulous time management, ensures timely delivery of services. Despite facing constraints such as equipment shortages and high user volumes, the team remains undeterred, leveraging their resilience and resourcefulness to overcome obstacles.

Memorable Moments

Several recent achievements are worth celebrating, for example, the Workshop played a pivotal role in the meticulous preparation of more than 100 laptops recently donated to local schools in Entebbe, underscoring their commitment to community welfare.

Moreover, a standout accomplishment was the seamless transition from Windows 10 to Windows 11 across 600 user laptops, executed with remarkable efficiency and minimal disruption.

Message to Clients

To their valued clients, the team extends a simple yet powerful message: they are always here to serve and support. As technology continues to evolve, their role remains indispensable in ensuring seamless digital solutions for all.

TOP TIPS TO PREVENT & HANDLE LIQUID SPILLS ON LAPTOP

1. Be Cautious with Beverages

Avoid carrying any drinks inside your computer bag along with your laptop.

2. Keep Food and Drinks Away

When you’re working, keep all food, drinks, and other liquids at a safe distance from your laptop.

3. What to Do If a Spill Occurs

• Immediate Action - If you spill liquids on your laptop keyboard, do not attempt to switch it on. Turning it on can create a short circuit on the motherboard.

• Power Down - If your laptop was already on when the spill happened, switch it off immediately.

• Seek Professional Help - Bring your laptop to our workshop as soon as possible. We will open it, dry it thoroughly, and restore it to working condition.