ACCOUNT PRIVACY

Why Authorized Contacts Are Important

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Nothing frustrates a spouse or family member more than calling a service provider and being told they aren’t an authorized contact on the account. FCC rules called CPNI (Customer Proprietary Network Information) safeguard privacy in the communications industry. Medical providers and banks have similar privacy rules.

CPNI is personal information stored and collected by Red River Communications for billing and provisioning service. This protected information includes call detail, services and features subscribed to, and carrier selected for telephone service. This information can be shared with the account holder and any authorized contacts listed on the account.

Who is an authorized contact on your account? The answer varies - whoever the account holder has listed and given the account password. FCC rules require Red River Communications to authenticate the customer or authorized contact when you request protected account information. An established password and security questions are used to verify account access. Account information can only be shared with the customer or an authorized contact. Red River Communications follows the same rules for broadband, cellular and TV service.

To add or update authorized contacts on an account, the account holder can call Red River Communications with the account password. A CPNI form is also available at redrivercomm.com/about/applications to create a password, establish security questions and authorized contacts which should be completed and returned to Red River Communications.