Westfono Clinic Services Brochure

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CLINIC

SERVICES

General practice & NURSING

Fakaalofa Lahi Atu • Talofa • Kia Orana • Talofa Lava Malo E Lelei • Taloha Ni • Bula Vinaka • Kam Na Mauri

West Fono Health Trust Services West Fono delivers clinical and general practice services including the following specialised services targeted at high needs families.

• • • • •

Asthma Clinics Specialist Diabetes Clinic Nursing Outreach Clinic Chronic Disease Management Service Cardiovascular Disease Risk Assessment & Management • Doctors Home Visits • Primary Mental Health Clinic • On-site Pharmaceutical Dispensary

West Fono also delivers community based services that include: • • • • • • • •

Mental Health Community Support Service Breast Feeding Support Breast & Cervical Screen Support Health Promotional Activities (Well Child) Home Based Assessment For Safe Homes Youth Support Service Social Work Family Support Service Church And Community Based Physical Activity Programmes Gardening Programme • HPV Education Programmes

WEst fono HEalth TRust Mission Statement “Empowering Pacific families to make better choices” West Fono Health Trust was formed in 1990 and aims to provide services that benefit Pacific populations and build healthy families.

West Fono Health Trust is committed to providing: • Services that are affordable, accessible and culturally appropriate to meet the needs of Pacific families.

• Services that focus on families as the foundation for positive change and wellbeing.

• Assistance to people to make better choices.

• Help and eduction for better decision making.

Healthy Choices, Healthy Families

CHARGES for doctor & acc visits Enrolled Patients • Children up to 6 years: FREE • Children and young people 6-17 years: $5.00 • Adults: 18 years and over: $15.00

65 years and over: $10.00 • Follow up children and adults: $5.00 - $15.00 Non-Enrolled Patients • Children under 6 years: FREE • Children 6-17 years: $20.00 • Adults: $45.00 Other fees may apply, for example surgical procedures.

PAYMENT IS MADE ON ARRIVAL FOR AN APPOINTMENT (If you have difficulty with payment please talk to a staff member)

West Fono is a member of the Health WEST Primary Health Organisation.

Repeat Prescription This maybe at the doctor’s discretion. Please request these at least a day before you require them we will have the script ready for you by lunchtime the next day.

There is a fee for this service.

Lab Test Results If there are any concerns regarding your tests we will phone you. It is preferable that an appointment is made to discuss the lab results with your doctor.

Appointments For WINZ forms, repeat prescriptions you will need to book an appointment for the next day.

Extended Appointments If you feel that you require more than 15 minutes, please advise the person making an appointment so the more time can be allocated. Please also note that an extended appointment will have an additional fee.

Our services respect your privacy and your records remain confidential.

We welcome your comments on how we can improve our service. If you have any complaint you can fill out a form or talk to a staff member. Suggestions and complaints forms are available in the clinic waiting room.

Our staff speak a number of different Pacific languages.

Service Details Hours of Service Monday - Friday: 8:30am-5:00pm Closed weekends & public holidays Phone: (09) 837 1780 Fax: (09) 837 3519 411 Great North Rd - Henderson (Corner of Alderman Dr and Great North Rd) P.O Box 21-200 Henderson Auckland This service is located close to public transport (bus and train)

www.westfono.co.nz FOR EMERGENCIES DIAL 111 ea

Gr

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Henderson

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Edmontion Rd

Ratanui St

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To West City Mall

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side

Rail

Opanuka Reserve

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