Guide to Recruitment Industry Suppliers 2016/17

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GUIDE TO RECRUITMENT INDUSTRY SUPPLIERS 2016/17 1 A RECRUITER SUPPLEMENT • 2015

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CONTACTS

CONTENTS

05 Foreword An introduction

by Recruiter’s editor DeeDee Doke

06

12-25

When relationships break down Top tips on what steps you can take when things aren’t going right with your supplier

Supplier Spotlight Back Office Support Services, Bibby Financial Services, First Choice, FPS, Itris, Microdec and RACS Group

Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200

EDITORIAL 020 7880 7606 recruiter.editorial@redactive.co.uk Editor: DeeDee Doke Reporter: Colin Cottell Art editor: Nicola Skowronek Picture researcher: Akin Falope Production editor: Vanessa Townsend ADVERTISING 020 7880 7607 tom.culley@recruiter.co.uk Sales manager: Tom Culley Senior sales executive: Josh Hannagan PRODUCTION 020 7880 6209 rachel.young@redactive.co.uk Production executive: Rachel Young PUBLISHING aaron.nicholls@redactive.co.uk Publishing director: Aaron Nicholls

26-51 Suppliers Listings In 11 sections from Accountancy to Recruitment software CIRCULATION and SUBSCRIPTIONS To receive a regular copy of Recruiter, the leading magazine for recruitment and resourcing professionals, telephone +44 (0)20 8950 9117 or email recruiter@abacusemedia.com

Scan here to get your own copy of WWW.RECRUITER.CO.UK 3

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True partnership allowing you to play to your strengths Recruitment will never be easy, but we can make everything so much easier and more profitable for you. Whether you are an established recruitment business or just starting out, it pays not to dilute your efforts with inefficient routines and inappropriate financial arrangements.

Our comprehensive solutions are designed by recruiters, for recruiters, to allow them to concentrate on core business without costly disruptions. As our clients discover, it is less as if they have outsourced payroll, invoicing, credit control and finance, and more that they have infilled their business with experts. We do everything on your behalf, in your name, with total care and professionalism.

Our recruitment dedicated finance offers 100% funding of your temporary payroll and credit insurance, and weekly margin payments enhance your cashflow. Our fees are calculated on your turnover, with no set-up fees, no hidden extras, no minimum fees, no interest charges and no concentration limits to increase your costs or restrict your growth.

We can fund your permanent invoices at up to 80%, paying the remainder when collection is received from your customer, whenever you want. We don’t demand exclusivity.

100% FUNDING

DEBT PROTECTION

Our input helps recruiters to maximise opportunities for success and to minimise the exposure and uncertainty found in the industry.

We have the expertise to guide you regarding compliance with ever-changing legislation and sector specific regulations. We also include business mentoring and ongoing support as standard, enabling your business to develop successfully. Every aspect of our service is based in house, and our experienced staff are always ready to help.

As an owner-managed family company, we can be flexible to adapt to developing needs and to deliver personal service.

“Our philosophy is to develop a true partnership, allowing clients to play to their strengths, safe in the knowledge that all their administration and funding is in expert hands. Our staff are an extension of their business.

Relationships are key to our approach and we pride ourselves on communication and accessibility.”

Sarah Shaw, Financial Director Contact us now for a consultation and discover the difference we can make to your business.

ONE SIMPLE FEE

NO CONCENTRATION

LIMITS

Easypay Services Ltd Call us - 01943 882106 Or email - info@easypayservices.co.uk www.easypayservices.co.uk

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SPOILT FOR CHOICE

R

ecruitment professionals are spoilt for choice when it comes to having a variety of supplier partners to choose from across the spectrum of necessary or desirable roducts and services on hand. But that doesn’t mean a ‘one size fits all’ scenario is appropriate; the key to choice is scrutinising closely the products and services on offer so to enable you to select precisely the right one for you and your business.

That’s what our Guide to Recruitment Industry Suppliers is all about – helping you to identify a field of quality potential suppliers of products and services.

The different products and services included inside are: Accountancy, Back office, Business start-ups/Franchising, Candidate sourcing, Commercial finance, Digital/creative, Insurances, Job Boards, Payroll, Recruitment-to-recruitment and Recruitment software.

When you’re ready to consider a new product or service for your business, have a look into your personal ‘black book’ of top suppliers, Recruiter’s Guide to Recruitment Industry Suppliers.

We hope it becomes your year-round ‘go to’ resource for the best of the best suppliers!

DeeDee Doke, Editor

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IS IT TIME TO BREAK UP? Top tips on what to do when things aren’t going right with your supplier

BY COLIN COTTELL

6 A RECRUITER GUIDE • 2016/17

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hether it is recruitment software, IT, telephony, back office services or finance, the modern day recruiter relies heavily on third-party suppliers. But what happens when things goes wrong, and a third-party service provider fails to deliver to the standards expected or contractually agreed?

While it might be tempting to pull the plug on your telephony services provider when your telephone system goes down, or to drop your IT provider when they don’t provide the levels of technical support you expect, with all the resultant disruption to your business, in reality this is easier said than done. Indeed, doing so precipitately and in an unplanned way could have significant consequences for your business.

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Based on interviews with owners of recruitment businesses, in-house recruitment professionals and experienced business consultants working in the recruitment sector, here are some top tips and practical advice on what to do when faced with such a scenario, and how to avoid getting to this stage in the first place.

Nip problems in the bud Measuring the performance of your suppliers is the starting point for highlighting any problems or issues, and dealing with them before they become more serious. Decide what key performance indicators (KPIs) you are going to use to measure their performance be they cost-related or qualityrelated, or a mixture.

Hold regular meetings with your suppliers and initiate quarterly service reviews, and carry out more formal contract reviews on a regular basis. Ensure these commitments and service levels are clearly set out in the contact.

Before bringing a problem to the attention of a supplier, make sure you prepare the ground first. Rather than reacting on an emotional level, get the data so you are clear precisely where their performance is falling down.

Communicate your worries with the supplier Meet with the supplier to tell them of your dissatisfaction, and to ascertain their willingness and capacity to improve their service. If the problem persists, escalate the process up the management chain, making sure you document each meeting, what was said and agreed. This will help you if you later need to justify, perhaps in court, why you terminated the agreement, and that you gave the supplier every opportunity to rectify the situation.

Escalating the process is not necessarily a bad thing. Most suppliers won’t want to lose your business, and this may be the catalyst for them to raise their game and to bring in extra resource, new ideas and people.

Give the supplier time to show they have changed Improved levels of service are unlikely to happen overnight, so give the existing suppler a realistic timeframe to demonstrate that they have changed their ways. If it is a recruitment process outsourcing (RPO) contract it may take as long as six months to establish any clear improvement in KPIs. For large contracts, it could be up to a year.

If by the end of this period a supplier’s performance has not improved sufficiently, you are fully justified in ending the agreement, in the knowledge that you gave them every chance.

Follow the correct process If you do decide to terminate an agreement with a supplier before the agreement is contractually due to end, don’t just jump in and terminate it without careful consideration. Not following the correct

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where they have lost interest in you as a customer or where their performance is affecting your customers in a negative way, say, when your contractors don’t get paid on time, or when a supplier becomes a liability and damages your brand and reputation.

Bring in the lawyers process laid out in a supplier agreement can result in heavy financial penalties where that contract is terminated early. It is also risks destroying the relationship with the supplier.

Check the contract carefully to establish when it ends. If it is due to end in a few weeks or months it may be worth sticking with the existing supplier to avoid all the hassle involved in terminating an agreement early. Be sure to stick strictly to the notice period laid out in the agreement.

If you intend to terminate an agreement for breach of service levels, make sure you are clear about precisely what aspect of the service agreement you are triggering.

Failure to adhere to the fine print of the agreement could land you in legal hot water, and even lead to retaliatory legal action. If unsure, seek legal advice.

If an amicable agreement to end a contract can’t be reached, and you are finding it difficult to extricate yourself from a contract, it may be time to bring in the lawyers.

They should be able to help you reach a settlement with the supplier, for example, where the supplier claims damages for early termination, or denies they breached the terms of their contract. However, if you decide to go down the legal route don’t forget about the considerable legal costs involved, which may sometimes exceed the amount in dispute.

Know when to walk away Sometimes it is better to walk away from an existing supplier as soon as is practical, even if it means some business disruption and financial penalties. Decide what your red lines are for your suppliers, and make sure they know where they stand.

This could be malpractice by the supplier,

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Have a replacement supplier ready Before serving notice to an existing supplier that you intend to terminate the agreement, make sure you have a replacement supplier lined up.

This avoids the risk of upsetting the relationship with the incumbent supplier before you have a new supplier on board.

As part of the formal tender process ask those tendering for your business to provide a plan on how to manage the transition between the incumbent’s and their own service.

Don’t underestimate the time needed to find an alternative supplier. It could easily take six months to line up a new back office provider. Check for any provisions in the existing agreement that require the incumbent supplier to assist with the transition to a new supplier.

Plan for the worst-case scenario If you don’t have a replacement supplier ready, have some sort of contingency plan to cover the period between the incumbent supplier leaving and a new permanent replacement coming in. This could include making amendments to your business continuity plan, and being particularly hot on backing up your data properly so that you can continue to function even if the worst happens and the incumbent supplier can no longer deliver even the most basic service.

Could staff work from home, for example?

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Better the devil you know?

Don’t underestimate the costs and practical difficulties of extricating yourself from a supplier relationship, especially a long-standing one. Should you decide to terminate an agreement with an existing supplier, ask yourself how well prepared you are to deal with the considerable upheaval and the inevitable hassle involved.

Are you willing and able to devote the considerable amount of staff and management time to disentangling yourself from a supplier and to finding and transitioning to another? The amount of change management required can be considerable, especially where vendor management systems, outsourcing arrangements, managed service

providers (MSPs) and applicant tracking systems (ATSs) are involved. Weigh up whether managing the supplier to help them improve their performance might not be a better option.

Another factor to consider is that under the UK’s TUPE (Transfer of Undertakings) regulations, poorly-performing employees, who may be the reason for terminating a contract, could have the right to automatically transfer to the new service provider.

Don’t play the blame game It is tempting to blame a supplier whenever there is a problem with a third-party outsourced service. But, especially if this happens on a regular basis, ask yourself whether you could be contributing to the problem. Are you devoting enough time and effort to establishing and maintaining relationships with your suppliers? Do you take a legalistic, procurement-driven approach or are you prepared to work hard to build meaningful business partnerships?

If you fail to set out precisely what you expect from a supplier, and you don’t communicate your concerns to them about their performance when they arise, is it right to expect them to be solely responsible and wholly accountable when things go wrong?

Recruiter would like to thank the following for their contribution to this article: Bids and Tenders Consultancy; Charles Russell Speechlys; ConTal; Milestones Consulting; Phillips Lighting; Plum Personnel; Squire Patton Boggs; Middleton Murray; Venture Recruitment; Your World Recruitment

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WE ARE DIFFERENT.

Delivering a high quality service is at the heart of everything we do.

Call us on 01 260 280 290 For more information on our unique service, go to

www.backofficesupportservices.co.uk/different

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BACK OFFICE SUPPORT SERVICES CONTACT DETAILS Back Office Support Services

PRODUCTS AND SERVICES •Payroll

•Management reports

•Invoicing (in your name)

•Auto enrolment and AWR

15 John Bradshaw Court Alexandria Way

support

Congleton, CW12 1LB T: 01260 280 290 E: info@ backofficesupportservices.co.uk W: www.

•100% funding •Credit control •Debt protection

backofficesupportservices.co.uk •VAT management payments KEY PERSONNEL Janine Ambrose — Sales development manager

WHY WORK WITH US? Back Office Support Services is one of the most established and experienced back office service providers to recruitment agencies across the UK Our services include: • Payroll • Invoicing (in your name) • 100% funding • Credit control • Debt protection • VAT management payments • Management reports • Auto enrolment and AWR support

We have helped agencies prosper into successful and award-winning businesses by providing superb quality and exceptional service.

Our greatest asset is our staff. Our highly qualified team is dedicated to delivering an unrivalled back office service to its clients. We have a strong commitment to accuracy, and this attention to detail sets us apart from our competitors Whether you are a new start-up agency or established agency our superior and peerless service allows you to concentrate on generating sales, customer service and increasing wealth.

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PROUD TO KEEP RECRUITMENT AGENCIES MOVING Funding solutions that can help your business grow We’ve designed our recruitment finance solution to be the perfect fit for you.

Get funding tailored to your needs, a flexible one-month rolling contract and a back-office solution that makes light work of your day-to-day admin.

Call one of our experts today to help free up your cashflow.

CALL US ON 0808 231 4307

VISIT BIBBYFS.CO.UK/RECRUITMENT

KEEPING BRITAIN’S BUSINESSES MOVING INVOICE FINANCE • ASSET FINANCE • TRADE FINANCE • FX

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BIBBY FINANCIAL SERVICES CONTACT DETAILS BFS Contact Centre

YEAR ESTABLISHED 1982

T: 0808 231 4307

back office support

E: BFSenquiries@ bibbyfinancialservices.com W: www.bibbyfinancialservices.

• Invoice Finance NUMBER OF STAFF 1,300 worldwide

• Construction Finance for

www.bibbyfinancialservices. services/recruitment-finance

o Factoring o Invoice Discounting

com com/products/products-and-

PRODUCTS AND SERVICES • Recruitment Finance including

contractual debt ANNUAL TURNOVER £169m (2015 global turnover)

• Export Finance – for trading overseas • Trade Finance – for dealing

NEW BUSINESS CONTACT T: 0808 231 4307

with suppliers

CLIENTS Small to medium-sized businesses with turnovers up to £150m

• Asset Finance – including Hire Purchase, Leasing and Refinancing • FX – Foreign Exchange service

WHY WORK WITH US? Bibby Financial Services is the UK’s largest independent invoice finance specialist handling an annual client turnover of £5bn through our network of 19 offices. We’ve advanced more than £26bn to small and medium-sized businesses in over 300 industry sectors since 2010.

We work together with businesses to unlock working capital for a variety of needs, including cashflow funding, new equipment purchase, growth and expansion, management buy-ins and buy-outs, asset finance and refinancing, corporate restructuring and mergers & acquisitions. We like to get to know our clients’ businesses so we can tailor funding to suit their current and future requirements.

Our Recruitment Finance product is an integrated funding and back-office solution specifically designed for recruitment agencies. The service provides upfront cashflow for outstanding invoices, in addition to a payroll and automated billing system helping you to streamline your processes.

Globally, we support more than 9,500 business customers with operations in 44 locations, in 14 countries across Europe, the Americas and Asia.

We also deal with more than 100 countries via our Export and Trade finance solutions to help our customer do business overseas with ease.

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WORKING TOGETHER TO MAKE YOU MORE EFFICIENT INTRODUCING THE NEW END-TO-END SOLUTION FOR THE RECRUITMENT SOFTWARE MARKET Now you can manage all areas of your business by entering information once into a single solution from a single provider with the new ‘Recruitment Suite’ brought to you

by First Choice Software.

CRM:

Streamline your recruitment processes and make more placements.

Finance: Import timesheets into the accounting software that manages day-to-day finance.

Payroll: Automate payroll to employees and contractors.

Insight: Make informed decisions with business intelligence dashboards.

Available as stand-alone solutions and as an integrated suite.

Contact us today for a demo.

+44 (0) 1256 314 600

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sales@firstchoice.org.uk

by

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FIRST CHOICE SOFTWARE, PART OF THE ACCESS GROUP CONTACT DETAILS

NUMBER OF STAFF

First Choice Software

1,000 employees in Access

One Aldgate

Group

PRODUCTS AND SERVICES Recruitment CRM Online timesheets

London EC3N 1RE T: 01206 322 575, Ext: 3757 E: sales@firstchoice.org.uk W: www.firstchoice.org.uk

KEY PERSONNEL Andrew Forster, head of

NEW BUSINESS CONTACT

Candidate and client portals

fcs.sales@theaccessgroup.com Vendor management system

ANNUAL TURNOVER £90m

Pay & Bill software Business intelligence & Reporting

Recruitment Division at Access

software

Group KEY CLIENTS YEAR ESTABLISHED 1996

Randstad, Protocol Education, Amoria Bond & Opus Recruitment

WHY WORK WITH US? First Choice Software, part of the Access Group, offers solutions for recruiters developed by recruiters.

RDB ProNet, our user-friendly front office CRM, streamlines the entire placement cycle serving as a central hub for everything to do with assignments, contacts, candidates and clients. It integrates with our back office Pay & Bill software so our customers don’t spend time collecting timesheets, billing and contract data. Instead, information feeds directly from RDB ProNet to generate invoices, timesheets and make payments at the push of a button.

All information generated along this process

can be viewed in a customisable business intelligence tool in real time, computing KPIs that are important to your business and helping you to make better informed decisions.

These solutions are available stand-alone or as an integrated end-to-end suite to manage all the areas of business. Enter information once into a single solution from a single provider.

Our customers have their choice of deployment method (on premise, in the cloud or via a hybrid model) and whether to access their information via their desktop, mobile devices or both.

Contact us now, and see how your efficiency and profitability can be improved from day one.

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FPS GROUP

CONTACT DETAILS FPS Group

YEAR ESTABLISHED

seeking their own limited

Administration Centre, Ramsey,

company, via our affiliation with

IM8 1GB, UK T: 0800 634 4848 E: sales@fpsgroup.com

Additionally, we are able to assist agencies and contractors

1994

NUMBER OF STAFF

Method Accounting.

90

W: www.fpsgroup.com KEY PERSONNEL Matthew Huddleston – Managing director

PRODUCTS AND SERVICES We are proud to offer a low cost umbrella solution known as Flex, which is safer for both the contractor and agency than

NEW BUSINESS CONTACT Matthew Parsons – Sales director

comparative competitor service offerings.

WHY WORK WITH US? Established in 1994, FPS Group is the industry’s most trusted and reliable employment solutions provider.

We take away all the hassle and administration of running your own agency payroll – letting you focus on what you do best.

Our extensive experience has taught us that clients are looking for simple, effective solutions from a provider that has their best interests at heart.

In an industry which is constantly changing we strive to be at the forefront. Driving innovation and moving the industry forward in line with HMRC requirements for the benefit of all concerned is our priority.

As a responsible, fully-regulated company, the reputation and future of our business, partner

businesses and contractors employed by FPS employment solutions are paramount.

Key recruitment agency benefits provided by using FPS Group solutions: • Keep contractors happy with our ultra-low cost 1% Flex solution • Significantly reduced administration burden • Increased margins • Zero risk of debt transfer for directors • Reduced candidate queries • Dedicated account manager FPS Group is a trading name of Freelance Professional Services Limited, licensed by the Isle of Man Financial Services Authority.

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think this is clever?

discover the ultimate in recruitment software RIS_08.16.020.indd 20

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ITRIS CONTACT DETAILS Itec Systems, Itec House

KEY CLIENTS

PRODUCTS AND SERVICES

HCL

Itris recruitment software

Goodman Masson

Online timesheets

JJ Fox

Client & candidate portals

Macildowie

3rd-party integrations

RSG

Bespoke development

High Street, Pembury Kent TN2 4XY T: 01892 825 820 E: hello@itris.co.uk W: www.itris.co.uk

YEAR ESTABLISHED 1998

Training Data migration

NUMBER OF STAFF 35

WHY WORK WITH US? Itris is the benchmark for recruitment software, providing recruitment consultancies of all sizes with the optimum tools and features to manage their businesses and confidently plan future success.

Fully configurable to clients’ specific requirements, Itris has built a reputation for enhancing business growth and profitability throughout the UK and global staffing industry.

Itris is one of the most feature-rich systems on the market. We are constantly updating and adding to the system, making sure it is in tune with what our clients and the market demand.

We have been developing and supporting Itris since 1998 and are fortunate enough to work alongside some of the most successful businesses in the industry.

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Driving your success

by Microdec

Imagine having a personal assistant dŚĞ ŶĞǁ WƌŽĮůĞ ƐŽŌǁĂƌĞ ďƌŝŶŐƐ ƚŽŐĞƚŚĞƌ ƚŚĞ ĐůĞĂƌĞƐƚ ĂŶĚ ŵŽƐƚ ŝŶƚƵŝƟǀĞ ƵƐĞƌ ŝŶƚĞƌĨĂĐĞ ǁĞ ŚĂǀĞ ĞǀĞƌ ĚĞƐŝŐŶĞĚ͕ ǁŝƚŚ ƐŽƉŚŝƐƟĐĂƚĞĚ ĚĂƚĂ ŝŶƚĞůůŝŐĞŶĐĞ ƚŽ ƌĞĚƵĐĞ LJŽƵƌ ĂĚŵŝŶ ĂŶĚ ŐƵŝĚĞ LJŽƵ ƚŽ ǁŚĂƚ ŶĞĞĚƐ ƚŽ ďĞ ĚŽŶĞ ŶĞdžƚ͘

Global Specialist Recruitment Software

With more than 30 years’ experience of helping our clients grow, ǁĞ ŚĂǀĞ ĚĞǀĞůŽƉĞĚ WƌŽĮůĞ ƚŽ ĂƐƐŝƐƚ LJŽƵƌ ǁŽƌŬŇŽǁ ƉƌŽĐĞƐƐĞƐ͕ ensuring consistency in your teams and maximising the ĞīĞĐƟǀĞŶĞƐƐ ŽĨ LJŽƵƌ ƐƚĂī͘

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MICRODEC Microdec CONTACT DETAILS Jupiter House

YEAR ESTABLISHED

Cobalt

1983 Harvey Nash

Warley Business Park, The Drive Brentwood, Essex CM13 3BE T: 01277 227778

NUMBER OF STAFF

Eximius

70 Phaidon International

E: sales@microdec.com W: www.microdec.com KEY CLIENTS PageGroup KEY PERSONNEL Mark Bowyer, Sales Daniel Fox, Marketing

NEW BUSINESS CONTACT

PRODUCTS AND SERVICES Recruitment software and

Robert Walters

associated services

Adecco CBSbutler

Mark Bowyer

WHY WORK WITH US? Microdec is a software and services company with over 30 years’ experience in providing business management and CRM software exclusively for the recruitment industry around the globe.

Together with the software we develop, we provide project management, consultancy, training, data migration, bespoke software and a helpdesk for ongoing support.

Our customisable software equips our customers with the tools to find suitable candidates for roles quickly and with ease.

Partnership with Microdec means recruiters work with leading-edge software and industry experts to improve and grow their business.

Intuitive workflows and data intelligence provide focus on the actions that will bring success and help consultants work more effectively and efficiently.

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EXPANDING OFFICE NETWORK

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NEW Ͳ ^ĂŵĞ ĚĂLJ ĂĚǀĂŶĐĞ ĨƵŶĚŝŶŐ ĨŽƌ ĐŽŶƚƌĂĐƚŽƌƐ

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NEW Ͳ hƉ ƚŽ ϭϬϬй ŝŶǀŽŝĐĞ ĂŐĞŶĐLJ ĚŝƐĐŽƵŶƟŶŐ ;ƐƵďũĞĐƚ ƚŽ ƐƚĂƚƵƐ Θ ƐĞĐƚŽƌͿ

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RACS GROUP CONTACT DETAILS

NEW BUSINESS CONTACT

PRODUCTS AND SERVICES

RACS Group House

Jason Medcalf – National sales

RACS Group – payroll services

Three Horseshoes Walk

manager

including RACS DSC, Umbrella (no

Warminster, Wiltshire

expenses), PAYE, RACS PSC and

BA12 9BT T: 0845 604 0571 E: info@racsgroup.com

commercial payroll bureau YEAR ESTABLISHED RACS Marketing – full service

2007

design agency: brand consultancy,

W: www.racsgroup.com

graphic design, websites & digital

www.racsmarketing.com www.racsinteriors.com

NUMBER OF STAFF 100+

PR and event management RACS Interiors – office design,

KEY PERSONNEL Terry Hillier – Managing director Andrew Pinnell – Marketing

media, copywriting, advertising,

ANNUAL TURNOVER £150m

director

refurb, relocation and fit-out services including workspace design, desk planning, furniture provision and trades

WHY WORK WITH US?

• Fully compliant portfolio of payroll solutions including RACS DSC, Umbrella (no expenses), PAYE, RACS PSC and commercial payroll bureau.

• RACS DSC is an exclusive new product which is now the preferred model for thousands of contractors who previously claimed tax relief on their travel & subsistence expenses. Full product disclosure was provided to FCSA, HM Revenue & Customs and PRISM. Advice was also sought from EY, Osborne Clarke and Leading Tax Counsel.

• RACS Group is committed to all facets of compliance with all processes and procedures audited by Professional Passport and Lawspeed. The company is also an affiliated member of APSCo, ARC, IPSE, PRISM and TEAM.

• Proven expertise in the education, medical, construction, IT, logistics, financial and media sectors among many others.

• Dedicated Client Care department committed to helping contractors resolve any payroll queries and to ensure that they are maximising the benefit of their relationship with RACS Group.

• Pro-active Agency Care team dedicated to helping agencies manage their contractors’ pay, report to HMRC and take advantage of RACS Group’s portfolio of added value services including event invitations, CPD opportunities and consultant training.

• National UK office network of business development and regional account managers including London, Manchester, Birmingham, South West & Wales and the North-East.

• Cash-neutral promotional support via RACS Marketing to help agencies develop their businesses, attract more candidates and professionalise their brand. Full design studio capability, plus 20 marketing experts located in-house.

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ACCOUNTANCY 360 GROUP 360-group.com

BROOKSON www.brookson.co.uk

ADVANCE CONTRACTING www.advancecontracting.co.uk

CHURCHILL KNIGHT www.churchill-knight.co.uk

ARRAM BERLYN GARDNER www.abggroup.co.uk

CLEARSKY www.clearskyaccounting.co.uk

BDO www.bdo.co.uk

COOPER CURTIS www.coopercurtis.co.uk

BIBBY www.bibbyfinancialservices.com

CXC GLOBAL www.cxcglobalemea.com

BOOX www.boox.co.uk

EPAYME www.epayme.co.uk

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ACCOUNTANCY

FW ACCOUNTING www.fwaccounting.com

GORILLA ACCOUNTING www.gorillaaccounting.com

ICS www.icsuk.com

INTOUCH ACCOUNTING www.intouchaccounting.com

JMK www.jmkgroupuk.com

Contact: Julian Ball E: info@paystream.co.uk W: www.paystream.co.uk T: 0800 197 6516 A: PayStream, Mansion House, Manchester Road, Altrincham, Cheshire WA14 4RW PayStream offers real choice, innovative services and expert advice. Our limited company service includes dedicated accounts teams and an online portal providing real-time limited company accounts, a tax time-line, plus much more. For a friendly, straightforward approach that delivers maximum returns for minimum effort, you can count on PayStream.

JSA GROUP jsagroup.co.uk

QX www.qx.com

NIXON WILLIAMS www.nixonwilliams.com

SAFFERY CHAMPNESS www.saffery.com

ORANGE GENIE GROUP www.orangegenie.com

SHIP SHAPE RESOURCES www.shipshaperesources.com

OUTSAUCE www.outsauce.net

SJD ACCOUNTANCY www.sjdaccountancy.com

PAYFACTORY www.payfactory.co.uk

TOTAL BACK OFFICE SOLUTIONS www.tbos.com

PAYSTREAM www.paystream.co.uk

UHY HACKER www.uhy-uk.com

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BACK OFFICE 360 GROUP 360-group.com

CAMBRIDGE RECRUITMENT SOFTWARE SOLUTIONS camrss.co.uk

3RFINANCE www.freedom3r.co.uk

CONCORD SOFTWARE www.concord-software.com

ADVANCE www.advancecontracting.co.uk

DAVIDSON GRAY www.davidsongray.co.uk

BACK OFFICE SUPPORT SERVICES backofficesupportservices.co.uk

DELESO www.deleso.co.uk

BAKER TILLY www.bakertilly.co.uk

ESOS www.esos.co.uk

CALVERTON FINANCE www.calvertonfinance.co.uk

FW ACCOUNTING www.fwaccounting.com

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BACK OFFICE

GEL SOLUTIONS www.gelsolutions.biz

SHIP SHAPE RESOURCES www.shipshaperesources.com

GEM OUTSOURCING www.gemoutsourcing.com

SIMPLICITY www.simplicityinbusiness.co.uk

GIANT GROUP www.giantgroup.com

TOTAL BACK OFFICE SOLUTIONS

JMK GROUP www.jmkgroupuk.com

KEYBRIDGE IT www.keybridgeit.com

MERIT SOFTWARE www.meritsoftware.co.uk

MODULE IT www.moduleit.co.uk

OUTSAUCE www.outsauce.net

QUBA quba.solutions

QX www.qxltd.com

SAFE COMPUTING www.safecomputing.co.uk

Contact: Stewart Roberts E: stewartroberts@tbos.co.uk T: 0845 881 1112 F: 0845 270 2566 W: www.tbos.com Total Back Office Solutions (TBOS) looks after and manages all aspects of the back office from timesheet processing through to final accounts.

It can handle UK and international invoicing in various currencies and looks after many contract and permanent agencies, from new start-ups to existing agencies. Using this service allows directors and staff to concentrate on what they do best... sell! The experienced staff can advise and arrange invoice finance facilities to help enable the agency to manage their contractor cashflow. As TBOS only looks after recruitment businesses, they can advise on how to remain compliant and work to become profitable and growing agencies.

VOYAGER SOFTWARE www.voyage.co.uk

ZEEL SOLUTIONS www.zeelsolutions.com

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BUSINESS START-UP/ FRANCHISING ANTAL INTERNATIONAL www.antalfranchising.com

FREEDOM 3R www.freedom3r.co.uk

BLUEMONDAY RECRUITMENT www.bluemondayrecruitment.com

HILTON LORD www.hiltonlord.co.uk

DAVIDSON GRAY www.davidsongray.co.uk

KEYBRIDGE IT www.keybridgeit.com

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BUSINESS START-UP/FRANCHISING

QUBA quba.solutions

TOTAL BACK OFFICE SOLUTIONS

RECRUIT VENTURES www.recruitventures.com

RECRUITMENT IN A BOX recruitment-in-a-box.com

RECRUITMENT PARTNERS www.recruitmentpartners.co.uk

SELECT FRANCHISING www.selectfranchising.co.uk

SIMPLICITY www.simplicityinbusiness.com

Contact: Stewart Roberts E: stewartroberts@tbos.co.uk T: 0845 881 1112 F: 0845 270 2566 W: www.tbos.com Total Back Office Solutions (TBOS) looks after and manages all aspects of the back office from timesheet processing through to final accounts.

It can handle UK and international invoicing in various currencies and looks after many contract and permanent agencies, from new start-ups to existing agencies. Using this service allows directors and staff to concentrate on what they do best... sell! The experienced staff can advise and arrange invoice finance facilities to help enable the agency to manage their contractor cashflow. As TBOS only looks after recruitment businesses, they can advise on how to remain compliant and work to become profitable and growing agencies.

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CANDIDATE SOURCING

BROADBEAN www.broadbean.com

JOBVITE www.jobvite.com

CV-LIBRARY www.cv-library.co.uk

LOGIC MELON logicmelon.com

INNOVANTAGE www.innovantage.co.uk

PEOPLEFLUENT www.peoplefluent.com

JOBMATE www.jobmate.co.uk

SOCIAL TALENT www.socialtalent.co

JOBSCIENCE www.jobscience.com

TALENTBIN — BY MONSTER www.talentbin.com

JOBTRAIN SOLUTIONS www.jobtrainsolutions.co.uk

TALENT ROCKET talentrocket.co.uk

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COMMERCIAL FINANCE BARCLAYS CORPORATE www.barclayscorporate.com

CLEARWATER INTERNATIONAL clearwaterinternational.com

BANK OF IRELAND www.bankofireland.com

EASTWOOD ANGLO CORPORATE FINANCE www.eastwoodanglo.com

BOOMERANG FUNDING www.boomerangfunding.co.uk

GROWTH STREET www.growthstreet.co.uk

BOXINGTON CORPORATE FINANCE www.boxington.co.uk

HITATCHI CAPITAL INVOICE www.hitachicapitalinvoicefinance.co.uk

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COMMERCIAL FINANCE

LLOYDS RECRUITMENT FINANCE DIVISION www.lloydsbankcommercialfinance.co.uk

RYECROFT GLENTON CORPORATE FINANCE www.ryecroft-glenton.co.uk

MARKETINVOICE www.marketinvoice.com

SIMPLY FACTORING www.simplyfactoringbrokers.co.uk

OPTIMA CORPORATE FINANCE www.optimacf.com

SONOVATE www.sonovate.com

RBS CORPORATE BANKING www.rbs.co.uk/corporate

ULTIMATE FINANCE www.ultimatefinance.co.uk

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DIGITAL/ CREATIVE 4MAT.COM www.4mat.com/

ECOM DIGITAL ecomdigital.co.uk

AGENCY CREATIVE www.theagencycreative.co.uk

FAST RECRUITMENT WEBSITES www.fastrecruitmentwebsites.com

BITINGEDGE bitingedge.co.uk

GKS ASSOCIATES RECRUITMENT MARKETING gksassociates.co.uk

BOXHARRY www.boxharry.com

I-COM www.i-com.net

CHATTER www.welovechatter.com

JXT www.jxt.com.au

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DIGITAL CREATIVE

NODEX www.nodex.co.uk

OPTIMEASE WEB DESIGN www.optimease.com

PETERS-FOX www.peters-fox.co.uk

PURPLE PENGUIN MEDIA www.purplepenguinmedia.co.uk

RACS MARKETING www.racsmarketing.com

REDKITE PR & MARKETING www.redkitepr.com

WORKBRANDS www.workbrands.co.uk

ZERO-ONE DESIGN

Contact: Steven Day E: info@zod.uk.com W: www.zod.uk.com T: 01827 300820 A: The Cottage, 92a Lichfield Street, Tamworth, Staffs, B79 7QF Zero-One Design is a website developer that specialises in the design of responsive recruitment agency websites, start-up recruitment websites and jobs board systems. We also provide email services, social media, SEO, PR and content creation services.

THE DIGITAL MIX www.thedigitalmix.com

VOLCANIC www.volcanic.co.uk

W4A www.websites4agencies.co.uk

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INSURANCE ARTHUR J. GALLAGHER www.ajginternational.com

DALLAS KIRKLAND dallaskirkland.co.uk

BLUEFIN GROUP www.bluefingroup.co.uk

FOURTHLINE www.thefourthline.co.uk

BOLLINGTON INSURANCE www.bollington.com/recruitment

INTERSURE INSURANCE BROKERS www.intersureinsurance.com

CBF CREDIT INSURANCE www.cbfb.co.uk

JELF GROUP www.jelfgroup.com

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INSURANCE

KINGSBRIDGE www.kingsbridge.co.uk

STACKHOUSE POLAND www.stackhouse.co.uk

LDPA CREDIT INSURANCE www.ldpa.co.uk

THISTLE INSURANCE SERVICE www.thistleinsurance.co.uk

MACBETHS www.macbeths.co.uk

TOWERGATE RISK SOLUTIONS www.towergaterisksolutions.co.uk

QDOS CONTRACTOR www.qdosconsulting.com

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JOB BOARDS Sponsored by

CAREERSINAUDIT.COM Contact: Simon Wright E: info@careersinaudit.com W: www.CareersinAudit.com T: +44(0)20 7553 6350 A: 4th Floor Erico House, 93-99 Upper Richmond Road, London SW15 2TG

CareersinAudit.com is the world’s leading job board for audit, risk, compliance & governance professionals. Established in 2005, CareersinAudit. com was the first specialist job board and industry resource for the Audit community and continues to lead the way for Audit recruitment online. With over 170,000 registered professionals and over 90,000 unique visitors every month, if you have an audit-related vacancy, we will have the candidates to match. Visit CareersinAudit.com today for a free trial.

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JOB BOARDS

ADZUNA www.adzuna.co.uk

CONSTRUCTIONJOBS.COM constructionjobs.com

AUDITJOBS.COM auditjobs.com

CV-LIBRARY www.cv-library.co.uk

BUBBLE JOBS www.bubble-jobs.co.uk

CW JOBS www.cwjobs.co.uk

CAREERBUILDER www.careerbuilder.co.uk

ENGINEER BOARD www.engineerboard.co.uk

CAREERS IN AUDIT www.careersinaudit.com

ENGINEERINGJOBS.COM engineeringjobs.com

CAREERS IN CONSTRUCTION Careersinconstruction.com

EXEC2EXEC www.exec2exec.com

CAREERSINLEGAL.COM www.careersinlegal.com

FISH4JOBS www.fish4.co.uk

CAREERSINNUCLEAR.COM careersinnuclear.com

FM WORLD JOBS www.fm-world.co.uk/jobs

CATHOLIC JOBS www.catholicjobs.co.uk

GUARDIAN JOBS jobs.theguardian.com

CIBSE JOURNAL JOBS www.cibsejournal.com/jobs

ICAEW www.icaew.com

CITY CALLING www.citycalling.com

INDEED Indeed.com

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JOB BOARDS

JOBISJOB www.jobisjob.co.uk

OILANDGASJOBSEARCH.COM oilandgasjobsearch.com

JOBRAPIDO uk.jobrapido.com

ONLY MARKETING JOBS www.onlymarketingjobs.com

JOBSERVE jobserve.com

PENSIONS JOBS www.pensionsjobs.com

JOBSINCOMPLIANCE.COM JobsInCompliance.com

PHARMIWEB.COM PharmiWeb.com

JOBSINGRC.COM JobsInGRC.comÂ

PUBLIC FINANCE JOBS www.pfjobs.co.uk

JOBSITE www.jobsite.co.uk

QUALITY WORLD JOBS www.qualityjobs.org.uk

MIDWIVES JOBS www.midwives.co.uk/jobs

RCSLT JOBS www.speech-language-therapy-jobs.org

MILKROUND www.milkround.com

RECRUITER.CO.UK JOBS www.recruiter.co.uk/jobs

MONSTER Monster.co.uk

REED.CO.UK Reed.co.uk

NAUTILUS JOBS www.jobs.nautilusint.org

RENEWABLES CAREERS www.renewablescareers.com

OILANDGASJOBS.COM oilandgasjobs.com

RENGINEERINGJOBS.COM www.rengineeringjobs.com

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JOB BOARDS

RISKJOBS.COM www.riskjobs.com

THE IT JOB BOARD www.theitjobboard.com

S1 JOBS www.s1jobs.com

THE PLANNER JOBS www.theplanner.co.uk/jobs

SECURITYCLEAREDJOBS.COM SecurityClearedJobs.com

THE PSYCHOLOGIST JOBS www.psychapp.co.uk

SOCIALCARE.CO.UK www.socialcare.co.uk

THE STRUCTURAL ENGINEER JOBS www.thestructuralengineer.org/jobs

SUPPLY MANAGEMENT JOBS www.supplymanagement.com/jobs

TIPTOPJOB www.tiptopjob.com

TECHNOJOBS www.technojobs.co.uk

TOTALJOBS.COM Totaljobs.com

THE ACTUARY JOBS www.theactuaryjobs.com

UKJOBS.NET ukjobs.net

THE CHEMICAL ENGINEER JOBS www.thechemicalengineer.com/jobs

ZOEK zoek.uk

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PAYROLL SERVICES 360 GROUP 360-group.com

C E CONTRACTING SERVICES www.cecsltd.co.uk

ADVANCE www.advance.online

CANDOR CONTRACTORS www.candor.co.uk

ANDERSON GROUP andersongroup.uk.com

CONTRACTORUMBRELLA www.contractorumbrella.com

ATLANTIC UMBRELLA www.atlantic-umbrella.com

CXC GLOBAL www.cxcglobal.co.uk

BISHOPSGATE www.bishopsgatepay.co.uk

DANBRO www.danbro.co.uk

BROOKSON www.brookson.co.uk

EDEN OUTSAUCE edenoutsource.co.uk

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PAYROLL SERVICES

EPAYME www.epayme.co.uk

FREELANCE PROFESSIONAL SERVICES www.fpsgroup.com

GIANT GROUP www.giantgroup.com

INDEPENDENT CONTRACTOR SERVICES www.icsuk.com

JSA GROUP jsagroup.co.uk

KEY www.key.com

PARASOL www.parasolgroup.co.uk

PAYSTREAM

Contact: Julian Ball E: info@paystream.co.uk W: www.paystream.co.uk T: 0800 197 6516 A: PayStream, Mansion House, Manchester Road, Altrincham, Cheshire WA14 4RW PayStream offers real choice, innovative services and expert advice. Our range of award-winning services means we can cater for any umbrella contractor, regardless of their circumstances. Designed to make PAYE simple, we ensure your contractors enjoy the freedom of contracting along with all the benefits of continuous employment. So, for a friendly, straightforward approach you can count on PayStream.

LIQUID FRIDAY liquidfriday.co.uk

PULSE UMBRELLA www.pulseumbrella.com

NEW MILLENNIA UMBRELLA www.newmillennia.co.uk

RACS GROUP www.racsgroup.com

NOVA CONTRACTING www.novacontracting.co.uk

SHIP SHAPE RESOURCES www.shipshaperesources.com

NUMBERMILL www.numbermill.co.uk

SIMPLICITY www.simplicityinbusiness.co.uk

ORANGE GENIE GROUP www.orangegenie.com

STERLING UMBRELLA www.thesterlinggroup.co.uk

OUTSAUCE www.outsauce.net

ZEVA www.zeva.co.uk

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REC-TO-REC ADORIA RECRUITMENT www.adoriarecruitment.co.uk

CHASE MEDICAL www.chase-medical.com

ASHLEY ASSOCIATES www.ashleyassociates.org

FRANKLAND ASSOCIATES RECRUITMENT AND SEARCH www.franklandassociates.com

ATLANTIC EXECUTIVE SEARCH www.atlanticexecutive.com

FUTURA REC2REC www.futurarec2rec.com

BOLTON RESOURCING www.boltonresourcing.co.uk

GSR2R www.gsr2r.com

CARLIN HALL www.carlinhall.co.uk

HAMILTON GEORGE www.hamiltongeorge.co.uk

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REC-TO-REC

HOLLAND & TISDALL www.hollandandtisdall.com

RUELLA JAMES www.ruellajames.com

JPA RECRUITMENT www.j-p-a.com

RUTH MORAN CONSULTING www.ruthmoran.co.uk

KEYBRIDGE IT www.keybridgeit.com

SHARNA ASSOCIATES www.sharna-associates.co.uk

MCCALL mccall.co.uk/

SW6 ASSOCIATES www.sw6associates.com

MIT RECRUITMENT www.mit-recruitment.co.uk

URBAN RECRUITMENT GROUP www.urbanrec.co.uk

PERMANENT PEOPLE www.permanentpeople.co.uk

VANQUISH vanquishrecruitment.com

RECRUITER REPUBLIC www.recruiterrepublic.com

VINE CONSULTING www.vine-consulting.com

ROUTE 2 RECRUITMENT www.route2recruitment.com

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RECUITMENT SOFTWARE 1-CLICK www.darwin.com

BOND INTERNATIONAL SOFTWARE www.bondinternationalsoftware.com

ABSOLVER SOFTWARE www.absolver.co.uk

BRIGHT HR www.brighthr.com

ACTONOMY www.actonomy.com

BROADBEAN TECHNOLOGY www.broadbean.com

ARITHON www.arithon.co.uk

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RECRUITMENT SOFTWARE

BULLHORN

E: Sales@bullhorn.com W: www.bullhorn.com T: 0203 617 6262 A: Bullhorn International, 110-114 Middlesex Street, London, E1 7HY Bullhorn provides cloud-based CRM solutions for companies in business services industries. Its data capture and customer insight technology puts the most up-to-date and powerful information at users’ fingertips to give them everything they need to win customers and keep them happy. Today, Bullhorn serves more than 10,000 clients and 350,000 users, and its software solutions are used by some of the world’s most prominent services enterprises to help increase sales, improve service delivery and streamline operations.

BURNING GLASS TECHNOLOGIES burning-glass.com

CANDID SOFTWARE www.candidsoftware.com

CHAMELEON-I ONLINE RECRUITMENT SOFTWARE www.chameleoni.com

CIRRUS NOVA www.cirrusnova.com

COLLEAGUE SOFTWARE www.colleaguesoftware.com

CONCORD SOFTWARE www.concord-software.com

DAXTRA TECHNOLOGIES daxtra.com

DILLISTONE SYSTEMS www.dillistone.com

DYNISTICS

Contact: Archana Dhankar E: info@dynistics.com W: www.dynistics.com T: 0121 506 9070 A: Blythe Valley Innovation Centre, Blythe Valley Business Park, Solihull, West Midlands B90 8AJ Dynistics – transforming performance reporting for recruitment.

Active dashboards combine powerful recruitmentspecific analytics with dynamic dashboard data visualisation to help recruitment companies gain fast, real-time insight into consultant, team and company-wide performance. Universal data connectivity enables you to act faster, improve results and drive your business forward to increase your marketshare.

EBOSS SOLUTIONS www.ebossrecruitment.com

EPLOY www.eploy.co.uk

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FCP INTERNET www.evolvedb.co.uk

INTERSOFTWARE RECRUITMENT SOLUTIONS www.intersoftware.com

FIREFISH SOFTWARE www.firefishsoftware.com

IPROFILE www.iprofile.org

FIRST CHOICE SOFTWARE www.firstchoice.org.uk

ISV SOFTWARE www.isvgroup.com

FLO SOFTWARE SOLUTIONS www.flo.co.uk

ITRIS www.itris.co.uk

HIRESERVE hireserve.com

JOBADDER jobadder.com

HOTLIZARD www.hotlizard.net

JOBSCIENCE www.jobscience.com

HRSMART www.hrsmart.com

JOBTRAIN SOLUTIONS www.jobtrainsolutions.co.uk

IDIBU www.idibu.com

KAONIX SOLUTIONS www.kaonix.com

INFLUENCE RECRUITMENT SOFTWARE influence-it.com

KEYAPPS LTD www.keyapps.co.uk

INNOVANTAGE www.innovantage.co.uk

KEYBRIDGE IT www.keybridgeit.com

INTELLIGENCE SOFTWARE www.intel-sw.com

LEGALESIGN legalesign.com

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RECRUITMENT SOFTWARE

MATCHMAKER SOFTWARE www.matchmakersoftware.com

MERCURY XRM www.mercuryxrm.co.uk

MERIT SOFTWARE www.meritsoftware.co.uk

MICRODEC www.microdec-profile.com

MOGAN COMPUTER SERVICES www.mogan.co.uk

OCTUS octus.com.sg

industry knowledge the company currently offer state of the art, third-generation, SQL server based front and back office solutions together with complimentary web-based functionality.

PALOMA SYSTEMS www.paloma.co.uk

PEOPLEFLUENT www.peoplefluent.com

RECRUIT STUDIO www.recruitstudio.co.uk

RECTUOSO RECRUITMENT SOFTWARE (UK) www.rectuoso.co.uk

RED RABBIT redrabbit.uk.com

OXFORD SOFTWARE SABER ANALYTICS www.saberperformancemanagement.co.uk

SAFE TEMPEST www.safe-tempestsuite.co.uk

E: sales@oxfordsoftware.com W: www.oxfordsoftware.com T: 0845 1300 332 A: Clockhouse Barn, Sugworth Lane, Radley, Abingdon, Oxon OX14 2HX Oxford Software is one of the leading suppliers to the UK recruitment industry with over 25 years experience in the marketplace and in excess of 1,000 clients. Using their wealth of specialist

SONRU.COM www.sonru.com

TALENT ROVER www.talentrover.com

TEMPWORKS www.tempworks.com

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TEXTKERNEL www.textkernel.com

TRIBEPAD

Voyager’s principal aim is to simplify the day-today running of recruitment businesses through the automation of mundane tasks and the elimination of unnecessary work. We have a range of solutions that span the entire recruitment landscape, and so whether you’re a recruitment start-up or superpower, we’ve something to offer you.

YU:TALENT www.yutalent.com

Contact: Laura Johnson E: Laura@tribepad.com W: www.tribepad.com T: 0114 275 7580 A: The Innovation Centre, Sheffield S1 4PD

ZEEL SOLUTIONS

TRISYS BUSINESS SOFTWARE www.trisys.co.uk

VACANCY FILLER www.vacancy-filler.co.uk

VACANCY POSTER www.vacancyposter.com

VOYAGER SOFTWARE

Contact: The Sales Department E: sales@voyagersoftware.com W: www.voyagersoftware.com T: 0800 008 6262 A: Voyager Software Ltd, 12 Cedarwood, Crockford Lane, Chineham Park, Basingstoke, RG24 8WD

Contact: Business development team E: sales@zeelsolutions.com W: zeelsolutions.com T: 0845 31 31 311 Zeel Solutions is at the forefront of IT services to the recruitment and HR industry. We aim to deliver simple, effective solutions to take the strain and increase your operational effectiveness, providing you with tailored integration and significant cost savings in a highly competitive industry. With over 25 years’ industry experience Zeel is a company you can rely on to provide you with the expertise and help in the form of consultancy, training, project management and account management in the following areas: • End-to-end recruitment systems • Back office/payroll recruitment systems • System integration • Upgrades to existing systems • Data manipulation • Real time management reporting ZOHO RECRUIT www.zoho.com/recruit

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www.recruiter.co.uk

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