FM World 23 April 2015

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 23 APRIL 2015

FMWorld www.fm-world.co.uk

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VOL 12 ISSUE 8 23 APRIL 2015

CONTENTS

06| Zero-hours contracts

20| Bright ideas in healthcare

22| Educating FMs

NEWS

OPINION

FEATURES

06 Fresh tax breaks for energy-saving technology 07 UK real estate market forges ahead in Q1 08 Project of the fortnight: Eco Pod Costa at Wrekin Retail Park, Telford 09 Think Tank: Is more reconfigurable office/ workspace part of the solution to the changing world of work?

11 News analysis: What do the parties’ pledges mean for FM? 13 News analysis: Businesses ‘not taking action on ESOS’ 12 In Focus: Bill Concannon, chief executive officer, Global Corporate Services, CBRE and John Murphy, president of Global Workplace’s Solution at Johnson Controls 14 Business news: Graeme Davies: Living Wage: how many firms will adopt it?

15 Sodexo’s FM services see ‘significant’ growth

16 Finbarr Murray goes back to the floor 17 Five minutes with Adam Smith, project lead at BMW

MONITOR 33 Insight: Market intelligence 34 Figures: Elior UK survey on millennials 35 How to: Keeping your facilities-rodent free 36 How to: Incorporating biophilic design into the workplace 37 Technical: Office furniture trends in collaborative spaces

26| BIM’s third age

18

Workplace Conversations: The Workplace Conversation has reached stage 5 – a shortlist of the 10 most popular ideas remains

20

A healthy appetite for innovation: Those pitching potential solutions at the NHS Innovation in FM Expo certainly presented some good ideas

22

Linda’s life lessons: The BIFM’s director of education explains her new role – and how she hopes to harness the sector’s entrepreneurial spirit

26

BIM’s third age: Building information modelling has advanced to Level 3. What is it – and what does it mean for facilities management

REGULARS 38 41 42 43 44 46

BIFM news Diary of events Case in point Behind the job Appointments Calls to action

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ news editor: Herpreet Kaur Grewal ⁄ reporter: James Harris ⁄ sub editor: Deborah Shrewsbury ⁄ consultant art director: Mark Parry ⁄ art editor: Daniel Swainsbury

MARTIN READ

EDITOR COMMENT

LEADER

ADVERTISING AND MARKETING email: sales@fm-world.co.uk senior sales executive: Darren Hale (020 7880 6206) ⁄ senior sales executive: Jemma Denn (020 7880 7632) ⁄ sales executive: Jack Shuard (020 7880 8543) / Case in Point sales: Greg Lee (020 7880 7633) recruitment sales: Sabmitar Bal 020 7880 7665 PRODUCTION production manager: Jane Easterman senior production executive: Aysha Miah PUBLISHING publishing director: Joanna Marsh Forward features lists and media pack available at www.fm-world.co.uk/about-us

ho decides when the unconventional become the norm? The once outlandish a part of everyday reality? In the 1980s, apocalyptic projections had the number of cars on UK roads doubling by the year 2000. Surely an absurd suggestion! Where were all these vehicles to go? It all seemed inconceivable back then, but yet here we are, deep into the 21st century with car volumes duly doubled (more, in fact) and the world carrying on regardless.

We’ve adapted, accepted and coped.

Recently, Apple reported it has sold more than 650 million iPhones. That works out at nearly one for every 11 human beings on the planet. Double those sales to factor in other brands and you get the true scale of this invention’s impact.

Analysts projected it, commentators baulked - but the vast majority of you have a smartphone in your pockets right now (if indeed you’re not actually reading this article on one). Again, an unlikely projection recognised only years later for its linkage to a seismic societal impact.

Of course, there are plenty of projections that suggest potentially huge workplace connotations - but just as importantly, there are many that don’t. One that caught my eye recently was in contract caterer Elior UK’s report, The Millennial Eater, in which a thousand people aged 18 to 30 were surveyed to work out their workplace eating preferences. The figure that got me was this – in just 10 years’ time, they suggest, these Millennials will represent a full 75 per cent of the workforce.

Firstly, that’s a global figure, not a UK one. Secondly, there are pressures at the other end of the age scale that will surely see many people who’d otherwise have retired continuing on in employment. And thirdly, many point out that ten years as a figure is outlandish, citing a number of existing demographic realities.

And anyway, just how much will really change? As much as Elior’s report paints a picture of an age group keen on choice and convenience (Millennials demand flexible working, coffees to go, and are keen on big consumer brands), it also shows how 18 to 30-year-olds are cooking more at home. Tasty and inexpensive food trumps the organic, healthy and sustainable, - and that’s just as it ever was.

Economic realities and human nature are the most powerful determinants of behaviour, no matter the age group.

Anecdotal evidence also suggests that Millennials continue to be just as keen as their forebears to do business in offices and other places of work rather than conforming to the ‘digital nomad’ stereotype that the coming together of other trends can easily – and erroneously – suggest.

Assumptions about the impact of technologies are one thing, about human nature quite another.

FMs will always need to adapt to change. But looking at what’s required of the workplace from a purely human perspective, Millennials are likely to have similar demands to all those who’ve gone before them.

W

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EDITORIAL ADVISORY BOARD Simon Ball, business development director, Mitie ⁄ Martin Bell, independent consultant / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Avison Young ⁄ Rob Greenfield, health & safety business unit director, myfm ⁄ Ian Jones, director of facilities, ITV ⁄ Liz Kentish, managing director, Kentish and Co. ⁄ Josh Kirk, facilities manager, JLL ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Jeremy Waud, chairman, Incentive FM group⁄ Jane Wiggins, FM tutor and author Average net circulation 12,744 (Jul 13 – Jun 14) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Polestar Stones ISSN 1743 8845

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“Evidence suggests that Millennials will be just as keen as their forebears to do business in offices and other places of work rather than conforming to the ‘digital nomad’ stereotype”

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ENVIRONMENT

Fresh tax breaks for energy-saving technology

ALAMY

Waste heat energy recovery technology will now be included in the Enhanced Capital Allowance (ECA) scheme for energy-changing technologies, affecting financial support for businesses.

The addition is part of a series of changes to legislation announced as part of the UK Government Budget 2015 last month, based upon recommendations made by the Carbon Trust.

Changes to the technical criteria and qualifying thresholds for products such as packaged chillers, air to water heat pumps and refrigerated display cabinets have also been made.

The Energy Technology List (ETL) details products that qualify for the ECA scheme, allowing companies to set 100 per cent of the cost of the assets against taxable profits in a single tax year.

Paul Huggins, associate director for technology programmes at the Carbon Trust, said: “We are delighted to see these changes approved by government. They ensure that the ETL remains the foremost and largest list of commercial and industrial energysaving products available in the UK. “The ETL helps businesses identify best-in-class products and gives them confidence that claimed energy savings can be achieved.

Purchasing ETL listed products enables customers to claim enhanced capital allowances and can also help them achieve SKA or BREEAM environmental impact certification.”

Full information on the changes is available at www.tinyurl.com/GovECAchanges

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Waste heat energy recovery will be added to the ECA scheme to capture energy from heat that would otherwise be wasted.

Packaged chillers – ETL qualification for packaged chillers will now be based upon meeting appropriate seasonal performance (ESEER) conditions.

The criteria for the following technologies have also been affected: Air to water heat pumps Heat pump driven air curtains Converter fed motors: previously permanent magnet synchronous motors Line operated motors: previously single speed induction motors High-efficiency lighting units White light-emitting diode units Close control air conditioning Refrigerated display cabinets Changes are expected to come into force in late summer/early autumn 2015.

BUSINESS

Businesses slam ‘threat to flexible labour market’ Labour’s plans to overhaul zero-hours contracts have been attacked in an open letter from 100 business leaders.

Labour has pledged to reform the much-criticised zero-hours contracts and, should it win the election, Ed Miliband has promised to introduce legislation that would force employers to give staff permanent contracts if they have already completed 12 weeks’ continuous zero-hours work.

The Labour leader said that the move would end the growing “epidemic” of zero-hours contracts.

Changing the law would mean that 92 per cent of people on zero-hours contracts would be able to have a permanent job, he said. Exemptions would extend only to agency nurses who request the contracts so they can

Miliband: end zero-hours “epidemic”

work at another hospital as well as their usual job.

But in a letter to the Daily Telegraph, business leaders branded the idea a major threat to the UK’s flexible labour market.

The British Chambers of

Commerce called Labour’s move “heavy-handed”, while Christian May, head of communications and campaigns at the Institute of Directors, commented: “A crossparty consensus has already emerged that would ban the use of exclusivity clauses, but limiting the use of a zero-hours contract to just 12 weeks would apply rigid controls on an important element of our flexible labour market.”

CBI director-general John Cridland was also critical of the plans. He said: “The UK’s flexible jobs market has given us an employment rate that is the envy of other countries, so proposals to limit flexible contracts to 12 weeks are wide of the mark. Of course action should be taken to tackle abuses, but demonising flexible contracts is playing with the jobs that many firms and many workers value and need.” www.fm-world.co.uk

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NEWS

BRIEFS Mop standard launched

UK real estate market forges ahead in Q1 The UK real estate investment market has had a strong first quarter, says global real estate adviser Cushman & Wakefield’s monthly market update.

In particular the amount of secondary stock coming to the market is rising, notably for retail centres and London offices.

The report says: “Pressure to invest is clearly mounting for many players and the market is growing ever more competitive,

with allocations to real estate continuing to increase and new buyers still emerging.”

But prime yields are edging down and investment activity is “notably ahead of the same period last year”. Prime yields on average dropped in the first three months and are below 5 per cent for the first time since late 2007, while secondary yields continue to fall faster still, down 27bp to an average of 7.33 per cent. But

despite these falls, “the property premium to bonds remains marked” and “will continue to attract investment into the sector”.

Cushman & Wakefield’s head of EMEA investment strategy, David Hutchings, said: “The UK property market is in a good place, caught between global and local trends as strong international liquidity boosts demand and pricing and an improving local economy lifts confidence.”

SHUTTERSTOCK

FM World’s 2015 salary survey – have your say The FM World Salary Survey for 2015 is open for business – and this year, we will be dedicating an entire edition to the results.

The survey, which has been going since 2005, is research that acts as an important snapshot of trends across the sector.

As well as answering questions about salary, bonuses and benefits, the survey asks FMs about the critical issues that matter most to them in the development of their careers, and the factors that either keep them with an employer or get them considering an alternative.

Last year’s survey found considerably improved confidence about size and potential for pay rises, with more than 25 per cent of respondents expecting a raise of between 3-4 per cent (up from 18 per cent in the previous year’s survey). It will be interesting to see if this confidence has www.fm-world.co.uk

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Salary survey 2015: what will be the trends in pay and prospects

increased yet further.

The largest salary band by number of respondents last year was £46,000 to £60,000, representing 30 per cent of all those who took part. There remains a salary zone of 36,000 to £45,000 into which more in-house than supply-side FMs are bracketed.

But when salaries hit £45k and above, our survey continues to show more supply-side than

in-house respondents in the higher salary brackets.

Will these figures hold fast – or will new dynamics be shown to have an impact on the figures?

This year, for the first time, we will be publishing the results of the survey in a special ‘Pay & Prospects’ edition of the magazine. As well as the full details of each section of the survey, the magazine will run with feature articles addressing each related topic.

As with past surveys, all answers will be treated as confidential and not disclosed to anyone else. And as a thank you for filling out the questionnaire, you’ll be entered you into a prize draw to win £300.

Please visit tinyurl.com/ FMWorldSalarySurvey-2015 to complete the survey. The questionnaire should take no more than 10 minutes - thank you.

The Cleaning & Hygiene Supplier’s Association (CHSA) has introduced a standards accreditation scheme for the manufacture of cotton mops.

Other such schemes developed by the CHSA denote minimum quality levels for the manufacture of soft tissue and plastic refuse sacks. The cotton mop scheme covers socket, clip and Kentucky mops, requiring that the size of mops be determined and indicated by the weight of yarn making up the mop head and be labelled with the mop size and/or the minimum weight of yarn.

NHS could save on costs Materials supply and management efficiency is a significant contributor to the ability of NHS trusts to meet savings targets without compromising on care, research reveals.

A study commissioned by Travis Perkins Managed Services shows that NHS trusts across the UK could come closer to their targets and make significant savings each year by re-engineering their repair and maintenance (R&M) materials purchasing and management.

Undertaken by MindMetre Research, the study highlights that R&M costs NHS trusts £4.4 billion every year and so is a key area to target for significant cost savings without compromising on quality of care.

Fontana is RICS FM chair The Royal Institution of Chartered Surveyors (RICS) has named Kath Fontana as the new chair of its Facilities Management board.

Fontana has 25 years of experience of delivering facilities and asset management solutions, with experience at Serco, Aspire Defence Services and Interserve.

She is currently managing director of BAM FM Ltd, a wholly owned subsidiary of BAM Construct UK. In recent years, Fontana has become known as a key influencer in the development of building information modelling (BIM) and is the vice chair of the Government’s BIM4FM group. She is also an advocate for women in the built environment and a mentor on Construction Industry Council’s FLUID diversity programme.

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PROJECT OF THE

FORTNIGHT NEWS BULLETIN

Parliament to flee to QEII centre as Palace sinks MPs and peers are set to move from the Palace of Westminster to the Queen Elizabeth II Conference Centre when the Houses of Parliament undergo essential renovation, according to a news report.

The Independent on Sunday recently reported that the conference centre, about a minute’s walk from the Houses of Parliament, was likely to become Parliament’s temporary home when the palace is refurbished.

The Speaker of the House of Commons, John Bercow, recently warned that the palace, which is slowly sinking into the River Thames, would have to be permanently vacated within 20 years unless extensive work starts soon.

An investigation by the Independent on Sunday claimed that: A post-election report will confirm that MPs and peers must move out while renovation work takes place; The cost has probably been underestimated by around £1 billion.

Parliament could have to close for longer than the five years mooted; and Cleaning up the courtyards alone will cost “tens of millions” of pounds and take six years.

ECO-POD COSTA, WREKIN RETAIL PARK, TELFORD PARTNERSHIP: Costa and Hammerson ROJECT AND COST MANAGEMENT: Projex Building Solutions CONTRACTOR: Fordingbridge DESIGN: Emission Zero BUILD TIME: 13 weeks

Costa’s zero-energy shop Coffee chain Costa, owned by Whitbread, has opened its first ‘Eco Pod’ store in Telford, Shrophire.

The store, at Wrekin Retail Park in the West Midlands, is said to be the first zero energy coffee shop building in the UK. Costa explained that the only energy required for its operations is for equipment, such as its coffee machines and dishwashers.

Building occupier Costa and building developer Hammerson installed solar photovoltaic panels to produce energy for its coffee machines.

The Eco Pod uses underfloor heating and passive ventilation, which naturally manages the building’s internal temperature.

Also installed was a ‘super-insulated façade’, which was built using softwood with energy retention properties.

The store is also able to collect rainwater, and the frame is made from ‘sustainable timber’, rather than a traditional steel frame.

The 150-square metre site is equipped with seating for 58 people inside and 20 people outside.

Tom Cochrane, asset manager at Hammerson, said: “The opening of the Costa Eco Pod at Wrekin Retail Park is a significant achievement for our team and clearly demonstrates that as a business, Hammerson is at the forefront of consumer awareness of supply chain ethics and environmental impacts. Using this as a blueprint for low carbon and sustainable design, we hope to support, where possible, other retailers in creating truly sustainable assets.”

Whitbread has previously been endorsed by and won awards from the Carbon Trust, the Green Building Council and the Sustainability Leaders Awards.

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BSRIA publishes updated legionella guidance The Building Services Research and Information Association (BSRIA) has published a revised set of guides covering risk assessment of Legionnaires’ Disease. The guides aim to provide a framework for a legionella risk assessment, which can be carried out by in-house staff. The updated guide includes the most recent standards and refers to the 2013 edition of the Approved Code of Practice And Guidance (ACOP).

A second guide covers the recording of operation and maintenance data for risk systems. The two guides – Legionnaires’ Disease – Risk Assessment and Legionnaire’s Disease – Operation And Maintenance Log Book, are available to order through the BSRIA website: www.tinyurl.com/bsrialegionnaires

Edge Hill, Three and BMW to speak at ThinkFM Speakers from mobile operator Three, car manufacturer BMW Group and Edge Hill University have been added to this year’s ThinkFM conference line-up.

Sean Jones, head of property and facilities management at Three, and Adam Smith, summit one project lead at BMW Group, will speak at the event on 13 May at Kings Place, London.

Jones will share Three’s ‘every day wonderful’ project, which won the Impact on Organisation and Workplace category at the 2014 BIFM Awards.

BMW’s Smith is to present to delegates on how physical environments can play a key role in supporting change in the organisation, while Times University of the Year and double BIFM Awards winners Edge Hill University’s Vice-Chancellor, Steve Igoe will be joined by Bill Hancox, director of FM, to share how the university’s customer experience proved a great differentiator in the competitive Higher Education sector.

Delegate places for ThinkFM can be secured at www.thinkfm.com and include a networking breakfast and lunch, and early-evening drinks reception.

Next BIFM Leaders’ Forum to tackle low pay rates The 12th BIFM Leaders’ Forum event is taking place in London on 19th May and will focus on the national debate surrounding low pay rates for those providing facilities services. Entitled ‘FM’s role in Raising the Pay Bar’, the event will see specialist contributors asked: What can FM as a sector do to change the parameters of the debate?

What are the solutions to minimum wage, zero-hours and living wage issues that we should be promoting?

How should these solutions be prioritised?

To what extent can FM lead the national debate in what continues to be a cashconstrained economy?

A full report will be published by the BIFM and a summary version will appear in the 4th June edition of FM World. www.fm-world.co.uk

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FM NEWS

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THINK TANK

We’re already offering something like this – 20%

OUR READERS SAID… We asked our LinkedIn and mailing list members: Is more reconfigurable office/work space part of the solution to the changing world of work?

At the recent NHS Innovation in FM conference, leading healthcare FM and former BIFM Facilities Manager of the Year Trevor Payne spoke about the potential for ‘pop-up’ healthcare facilities in the NHS – temporary structures either within or alongside existing facilities to deal with short-term requirements that can be put up and taken down at the user’s convenience.

In a world of ever more difficult financial calculations concerning space requirements and lease lengths, are temporary accommodation facilities for major projects – or indeed minor projects – a potential solution?

We have already seen the popularity of shipping containers being used as temporary accommodation for businesses

working very well in post-disaster situations such as in Christchurch in New Zealand (see A City of Ruin, FM World 26 February, 2015).

The NHS Innovation in FM conference also saw presentations from manufacturers talking about the ability to reconfigure wards with temporary doors and walls to deal with emergency requirements.

Looking further afield, is more reconfigurable office/work space part of the solution to the changing world of work?

More than half of you – 52 per cent – agreed that more such ‘pop-up’ flexibility through room reconfiguration would help you in your work. However, as one respondent explained: “A lot will depend on the culture of each organisation, but as more businesses

Yes, more such ‘popup’ flexibility through room reconfiguration would help – 52%

No, it’s not for us – 28%

adopt the practice, the less taboo it would become for those resistant to it.”

Only 20 per cent of you said that you were already offering something like this. One respondent said: “In the past, offices had conference meeting rooms of various fixed sizes. Now such spaces are fitted out with flexibility in mind. In just a few minutes, regular staff can reposition moveable walls to create smaller or larger rooms and move furniture from one configuration to another. Modern AV equipment transmits wirelessly to large screens, avoiding the need for fixed installations.”

But he also pointed to the

limitations of such arrangements and that the position of air cooling/ heating outlets, power and data connections had to be considered when creating such spaces.

But slightly more of you – 28 per cent – thought a pop-up possibility was not for you at all.

One respondent said: “Pop-ups are purely for the commercial sector, aka naking and insurance, and that includes the retail market. My view would be that the NHS environment is not the right market unless it’s in public, and not care or critical use.”

Join the FM World Think Tank: www.tinyurl.com/fmwthinktank

The five most common musculoskeletal injuries Osteopath Tim Hanwell recently told delegates at the Workplace Trends conference in London about common musculoskeletal injuries.

Here are his top five.

SHUTTERSTOCK

scapulae pain 1⁄Levator

Strain of the levator scapulae, found on the sides of the neck, was one of the most common injuries. The causes include: the mouse being too far away; carrying a laptop bag; wedging a phone between your ear and shoulder; stress/tension; and cold temperatures, which cause hunching. Remedies include supporting arms on the desk while typing/mousing; stop wedging the phone between ear and shoulder; reducing bag weight; and stretching the anterior (pectoral) muscles. www.fm-world.co.uk

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2⁄Neck pain

An offset screen and poor posture cause this, as does looking down at a device – the head is heavy, weighing around 4.5 kg – and requires a lot of muscle tension to keep it straight. Always: keep the screen central to reduce spinal rotation; lean back in your chair; set lumbar support at correct height and depth; set chair seat and screen at correct height; and use a headset.

3⁄Lower back pain

Caused by muscle fatigue and spinal stiffness because of a lack of movement – sitting for too long places anterior pressure on discs. Poor core strength is also a culprit. Back pain is the top cause of long-term sickness in the UK, and was responsible for 15 million

lost work days in 2013. Solutions to this problem include: good lumbar support; taking regular breaks; sitting back in your chair; moving the chair close to the desk; sit-stand desks; and building up good core strength.

headaches 4⁄Tension

Many of the problems mentioned thus far lead to tension headaches – including neck extension from poor screen position, an increase in stress levels, background noise, screen brightness and glare as well as dehydration from poor humidity control or poor hydration. Solutions include ensuring that the lower back is supported, reducing glare, adjusting the screen and keeping properly hydrated.

(repetitive strain injury) 5⁄RSI

This is pain in the forearm muscles and tends to affect the wrist extensor muscles and is often associated with poor wrist angle/ choice of mouse/seat height/ workload/work pattern. Solutions are often taking regular breaks and treatment and choosing the correct style and size of equipment.

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FM NEWS ANALYSIS SIGN UP FOR FM WORD DAILY AT FM-WORLD.CO.UK

ELECTION 2015 MANIFESTOS

What do the parties’ pledges mean for FM? HERPREET GREWAL newsdesk@fm-world.co.uk

The Conservatives promise that no one earning the minimum wage would have to pay income tax, according to their manifesto.

If the Conservatives retain power, they have said they would ease the burden of taxation by raising the tax-free personal allowance – the amount you can earn before you start paying tax – to £12,500.

This means those on the minimum wage would not pay income tax.

The party’s manifesto pledges that it would pass a law so that the personal allowance automatically rises in line with the National Minimum wage.

The government has already pledged to create three million new apprenticeships in a bid “to achieve full employment in the UK”. (www.bit.ly/1J6UBMl)

The Labour Party launched its manifesto saying it would pursue “a green economy” should it come to power. It states: “We will work to make Britain a world leader in low-carbon technologies over the next decade, creating a million additional green jobs. This aim will be supported by ambitious domestic carbon reduction targets, including a legal target to remove the carbon from our electricity supply by 2030, and a major drive for energy efficiency.”

Labour also says it would “guarantee every school leaver that gets the grades an apprenticeship”. The party would create thousands more apprenticeships in the public sector, including the civil service. “Every firm getting a major government contract, and every large employer hiring

With manifestos published, less than a month remains for analysis of proposals

skilled workers from outside the EU, will be required to offer apprenticeships.”

A Labour administration would also raise the National Minimum Wage above £8 an hour by October 2019, ban zero-hours contracts and promote the Living Wage.

The Liberal Democrats promised a slew of carbon-saving policies including bringing in a Green Buildings Act to make all social and private rented homes reach Energy Performance Certificate Band C by 2027.

A Zero Carbon Britain Act would remove exemptions in the Zero Carbon Standard for new homes, increasing the standard

steadily and extending it to nondomestic buildings from 2019 “to improve energy performance”.

The Lib Dems also undertake “to update construction and planning standards to futureproof buildings against higher summer temperatures”.

The Green Party vows to outlaw zero-hours contracts.

It also promised to raise the minimum wage, “so that the jobs taken by unemployed people are above a minimum standard”.

UKIP’s manifesto said it would remove VAT from repairs to listed buildings and ensure “tax and planning policies support historic buildings and the countryside”.

SIT-STAND: THE TIME IS NOW FASTER, QUIETER, BETTER LOOKING AND AT JUST £400, MORE AFFORDABLE THAN EVER.

REX

Sit-Stand: The Time is Now find out why at www.thetimeisnow.co.uk

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FM BUSINESS

IN FOCUS

The interviewees: Bill Concannon, CEO, Global Corporate Services, CBRE and John Murphy, president of Global Workplace’s Solution at Johnson Controls The issue: CBRE’s acquisition of Johnson Controls’ GWS business

Power through integration Last year Johnson Controls announced plans to divest its Global Workplace Solutions (GWS) unit, which manages 1.8 billion square feet of corporate real estate globally and reported revenues of more than $4 billion for the fiscal year 2013.

Then, last month, CBRE announced that it would acquire the division for $1.475 billion (£999 million). The purchase highlights a growing trend among large corporations that are choosing to outsource more facilities-related tasks.

GWS will operate as part of CBRE’s Global Corporate Services (GCS) business, which has increased revenue at a doubledigit compound annual growth rate over the past decade, as more major corporations and other institutions outsource their real estate services. FM World has learned that Global Workplace Solutions will become a subbrand of CBRE once integration of the two businesses is complete, when the acquisition is completed near the end of the year.

Bill Concannon, CEO, Global Corporate Services, CBRE, speaking exclusively to FM World, said: “As a result of [this acquisition] we will be a key player for integrated FM globally… As far as the branding goes, CBRE will be the business 12 | 23 APRIL 2015 | FM WORLD

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that all of the folks [across GWS] will work with. Within GWS that’s roughly 16,000 people around the world – the largest [group] of which is across the EMEA.” Then, the full range of combined occupier services – notably including CBRE’s leasing expertise and GWS’s engineering expertise – will be available to the clients of both companies.

CBRE and Johnson Controls hope to close the deal by the end of September 2015.

“We don’t know what the brand will be, but it will be a sub-brand of CBRE. Like GCS is for CBRE and GWS is for Johnson Controls,” said Concannon. “Our number one focus and goal here is to ensure that the services that we deliver to clients are seamless. We are each operating large account businesses and the communication and the understanding of how the service delivery model is going to be served is going to be the first thing we deal with as a part of the ‘integration‘.”

Bill Concannon

John Murphy

John Murphy, president of Global Workplace’s Solution at Johnson Controls, also told FM World: “Our respective priorities are to make sure we keep delivering a great service to our clients… We will have the ability to work with the client across the lifecycle of their entire real estate portfolio and that’s powerful.”

“We will begin integration and branding will be a key element of the work we do as a part of that process,” continued Murphy. “Integration is hard, but the good news is that we [CBRE and Johnson] have very complementary businesses as we have a similar operating model so it’s a good place to be starting from.”

What will the acquisition mean for Britain? Concannon says CBRE’s acquisition of Norland (in November 2013) had increased CBRE’s activity in the FM market in the UK. “Engineering has been separate from FM over time but we’ve acquired Norland and now we

have the ability to provide both ends. Taking the phenomenal work GWS has built up, such as maintenance and supply chain management … ultimately if you have skilled staff who have the tools in their hands to be productive and more efficient in executing their job, then what that will mean for the UK market is that the whole industry takes a step up in the way buildings are professionally managed.”

CBRE and Johnson Controls also announced a 10-year strategic relationship.

CBRE will provide Johnson Controls with a full suite of integrated corporate real estate services (including FM, project management and transaction services) on more than 50 million square feet and Johnson Controls will offer a factory-direct relationship on HVAC equipment, building automation systems and related services to CBRE for its managed properties.

The companies will also fund an ‘innovation lab’ to develop energy management solutions to lower costs and enhance their clients’ work environments. The lab will evaluate, connect and leverage products, services and energy data to create value for occupiers and investors in real estate.

“We don’t know what the brand will be, but it will be a sub-brand of CBRE. Like GCS is for CBRE and GWS is for Johnson Controls”

HERPREET GREWAL newsdesk@fm-world.co.uk

www.fm-world.co.uk

16/04/2015 14:22

FM NEWS ANALYSIS SIGN UP FOR FM WORD DAILY AT FM-WORLD.CO.UK

SOURCES OF RENEWABLE ENERGY CURRENTLY USED ON SITE BY PARTICIPANT ORGANISATIONS 85

SOLAR

Businesses ‘not taking action on ESOS’ Despite awareness within businesses of the coming Energy Savings Opportunity Scheme (ESOS) deadline, most of those affected have yet to take action.

The third annual Edie Energy Management report conducted 381 interviews with those responsible for energy management within their organisations in the private and public sectors and found that more companies now accept the need to audit their energy use.

But although 82 per cent of respondents showed a high awareness of the coming ESOS deadline, 39 per cent of those affected have not yet acted to comply with the regulations.

In this year’s survey, of those respondents who had heard of

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BIOMASS/COMBINED HEAT & POWER (CHP)

ENERGY MANAGEMENT

HERPREET GREWAL newsdesk@fm-world.co.uk

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ESOS, 53 per cent were increasing in-house measurement and reporting, while 18 per cent were undertaking ISO 50001.

The report says: “That is significant – but by no means all the companies who should be are in accord with the new regulation.

Only 39 per cent of companies have started work on engaging the required lead assessor.”

Efficiency initiatives Employee engagement, behaviour change and technology upgrades are the key areas upon which businesses are focusing.

But funding remains the biggest barrier to increasing energy efficiency.

The results reveal “a vibrant sector” with UK organisations continuing to see the value of energy efficiency, say the authors.

2015 2014

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There appears to be “significant and increasing interest among companies in investing in efficiency initiatives”.

There are a number of ways in which participants use their ESOS audit findings to inform energy efficiency activity. The main use will be to help identify improvements/savings/format plans, cited by 30 per cent of respondents.

But 9 per cent say it wouldn’t inform their energy efficiency activity, 5 per cent say it would have little impact, and 15 per cent say they have sufficient energy efficiency activity in place. Only 2 per cent say it would have a

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negative impact by distracting resources to deal with the added bureaucracy.

The study also says energy managers “are significantly more likely than facilities, environmental and HSE managers to focus on installing on-site renewables in the next 12 months (53 per cent versus 14 per cent, 26 per cent and 11 per cent respectively)”.

Public sector organisations are more likely to spend between £1 million and £10 million a year on energy, compared with their private sector counterparts, adds the report, which was due out at Sustainability Live, on 21-23 April at the NEC in Birmingham.

SIT-STAND: THE HEALTHY OPTION Medical evidence shows sit-stand working is good for your health. With desks from just £400, it’s good for your budget too.

Sit-Stand: The Time is Now find out why at www.thetimeisnow.co.uk

www.fm-world.co.uk

11-13_News analysis.indd 13

FM WORLD | 23 APRIL 2015 | 13

16/04/2015 17:16

FM BUSINESS SIGN UP FOR FM WORLD DAILY AT FM-WORLD.CO.UK

ANALYSIS

Living Wage: how many firms will adopt it?

GRAEME DAVIES newsdesk@fm-world.co.uk

Much has been made in this election campaign about the cost of living and wage growth, zerohours contracts and the financial hardship still facing many.

While the Conservatives are hailing the long-awaited return to sustained wage growth, opposition parties are quick to point out that the main reason we are finally seeing wage growth is because

of stalled inflation rather than a pick-up in pay. And the FM sector – a labour-intensive industry where a large number of employees are paid towards the lower end of the UK’s average pay scale – has come into focus with unions claiming that industries such as FM are more responsible than most for the drop in average wages by 8 per cent in real terms since the crisis.

Indeed, in March the Trades

Unions Congress, in conjunction with the New Economics Foundation, published research claiming that the trend towards government outsourcing had acted as a deflationary force on wages, and that median wages in the private sector for equivalent jobs to public sector roles were significantly lower.

Residential care workers, for example, earn £9.45 an hour in the public sector against £7.23 in the private sector. And although outsourced jobs are often protected in the short term, there are often no stipulations that private sector companies need to offer the same pay when they take on replacement workers once they are running outsourced contracts.

On top of this, critics say private sector operators often also water down benefits such as pensions and holidays to make the margins on contracts sustainable.

Contract wins

NEW BUSINESS Gateshead Council has extended its home repairs and maintenance contract with Mears for two years.

The contract, begun on 1 April, was agreed in partnership with The Gateshead Housing Company. Mears will manage £14 million of work on the council’s housing stock each year. The award reflects the improvements that Mears has made in the past three years, with 98 per cent of tenants happy with repairs to 20,000 council homes.

OCS will extend a wide range of facilities services delivered to Oxleas NHS Foundation Trust at Queen Mary’s Hospital (QMH) in Sidcup. In a threeyear deal, OCS, which has worked at QMH since 2006, providing cleaning, washroom, linen management, pest 14 | 23 APRIL 2015 | FM WORLD

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Somerset County Council has appointed Skanska as its hard FM service provider across 500 sites – from council offices, libraries and children’s centres to schools and farms.

Works include M&E, general building maintenance and repairs and minor projects. The contract began on 1 April.

The initial term is two years, with a two-year optional extension.

control, window cleaning, and security services, will provide nine new services to the hospital. OCS will now be responsible for car park management, patient, staff and visitor catering, reception and switchboard, portering, post room, and waste management.

Mitie has won a contract with Circle Housing for responsive repairs and maintenance services in East London. It will carry out repairs and maintenance for clients at Circle Housing Old Ford, overseeing refurbishment and emergency repairs at 6,500 homes.

Cofely will supply maintenance services to Royal Botanic Gardens, Kew. The contract, which includes Kew Gardens and the 465-acre Wakehurst Place, sees Cofely responsible for fabric, mechanical and electrical maintenance.

Buildings such as the Palm House (a Victorian Glasshouse), the Herbarium and the Millennium Seed Bank, will be under its 27-strong team’s remit. Staff will use bicycles and electric vehicles around the grounds.

Serco has won a 15-year contract with Birmingham City Council. Under its terms, Serco will manage nine leisure centres across the city and design, build and operate four swimming pools.

Parkserve has secured a contract with enterprise and science hub Colworth Park in Bedfordshire to carry out all FM operations at the 100-acre site. The contract began on 1 April. Parkserve replaces Sodexo, the previous provider.

But outsourcers will argue that they make use of more efficient systems and back-office functions rather than offering worse terms to employees.

And, on top of this, outsourcers themselves are now moving to redress the balance in terms of wages, possibly in preparation for more formal moves by the government post-election, depending on the colour of the flag flying over Downing Street come 8 May. Labour leader Ed Miliband has made the cost of living crisis his major theme, repeatedly calling on companies to pay the ‘Living Wage’.

And some are responding.

OCS Group recently committed to paying the living wage to staff directly employed at its UK headquarters and also to offer a ‘Living Wage bid’ as part of its tendering proposals to prospective and current clients.

The company says it is working with the Living Wage Foundation and other FM providers to raise working standards and pay rates for all FM employees, and with 26,000 employees in FM across the UK, it has significant clout.

Other FM operators have made similar pledges, notably ISS and Incentive FM, but it is by no means industry standard as yet.

And while margins remain slim and tendering competitive, it is a tough argument to win.

Any incoming government is going to find itself in a tough place too, were it to legislate in favour of a living wage for government contracts. This would instantly change the economics of many contracts, removing some suppliers from the reckoning or sending up government contract costs. Even if the Labour party were to win a majority, it is unlikely to be able to match rhetoric with action.

Graeme Davies writes for Investors Chronicle

www.fm-world.co.uk

16/04/2015 14:23

BUSINESS BRIEFS

Sodexo’s FM services see ‘significant’ growth Support services company Sodexo has seen its overall revenue grow by 7 per cent including organic growth of 2.2 per cent, state its results for the first half of fiscal 2015.

Its operating profit has gone up by 8.6 per cent excluding the currency effect, and its operating margin has gone up 30 basis points – partly because of the benefits from its operational efficiency improvement and cost reduction programme.

The results state that in the United Kingdom and Ireland the operating profit grew by 9.7 per cent.

Included in the overall activity are revenues from FM services, representing nearly 30 per cent of the consolidated total, “which continue to grow

Michel Landel, chief executive at Sodexo

significantly faster than food services”.

The continued decline in food services volumes were especially prominent in Europe, as clients maintained their efforts to achieve additional cost savings and reduce headcount.

The company said this

confirmed the relevance of the group’s strategic positioning.

Organic growth in facilities management services revenues exceeded 6 per cent for the period.

Organic growth of 1.9 per cent in on-site services was driven partly by the success of its integrated Quality of Life services offers – consisting of an employee benefits and rewards scheme and a home care service – in the UK and Ireland.

Michel Landel, CEO of Sodexo, said: “The results for the first half of fiscal 2015 are in line with our expectations.

“These results continue to show the effects of our different actions in terms of productivity, for all our activities. Thus we confirm our objectives for the full fiscal year.”

Mitie’s FM division boosts performance Mitie has announced that it expects full-year revenues to be broadly in line with market expectations driven by its FM business, which it says is performing strongly, according to a pre-closing statement.

The statement said: “The extension of our integrated FM contract with Lloyds Banking Group in December was particularly significant; this contract now continues until 2022. Our homecare and social housing businesses have faced further pricing pressures in the second half of the year due to the impact of local authority spending cuts. We continue to invest in and support these businesses as we are confident of longer-term opportunities.” www.fm-world.co.uk

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Mitie says it has repositioned the business and lowered its risk profile, having completed the exit from its loss-making mechanical and electrical engineering constructing and asset management businesses.

FM now represents about 85 per cent of group revenue, property management about 10 per cent and homecare

accounts for 5 per cent.

The statement added: “As a result of the market pressures in the homecare and social housing businesses we expect our fullyear headline operating profit to be slightly below current market expectations.

“Also in the financial and professional services sector we have been awarded a new, three-year cleaning contract with Santander, and have retained and expanded our bundled FM contract with Standard Life.

“With Jones Lang LaSalle, we have been awarded a significant new contract to deliver a range of FM services across their property portfolio, with an estimated value of £24 million per annum over a three to five-year period.”

Landscape Group acquired The Landscape Group has been acquired by French landscape design, construction and maintenance business, id verde. id verde has a turnover of ¤280 million and employs 3,000 staff.

It has been considering a potential acquisition in the UK for some time, and concluded that The Landscape Group “provided the strongest management team, the strongest financial performance and the best cultural fit for id verde in the UK”.

WSH divisions in UBS deal BaxterStorey, Portico and Benugo, all part of WSH, have won a five-year deal with UBS to provide food and front-of-house (FOH) services across its London estate.

The multimillion-pound deal means the companies will be responsible for the transition of services to the new UBS building at 5 Broadgate in London in late 2016. BaxterStorey will provide catering, hospitality, vending and fine dining; Portico will present FOH and guest services; and Benugo will open its retail and coffee bars at the flagship venue.

CBRE continues acquisitions CBRE has bought energy management services provider Environmental Systems, Inc., only weeks after it confirmed its acquisition of Johnson Controls’ Global Workplace Division.

US-based ESI develops solutions that enable commercial property occupiers and owners to efficiently manage their building systems and remotely monitor and analyse energy use in real time to identify and achieve potential savings.

FM WORLD | 23 APRIL 2015 | 15

16/04/2015 14:23

FM OPINION

THE DIARISTS

BACK TO THE FLOOR

‘

FINBARR MURRAY

is director of estates and facilities at East Kent Hospitals University NHS Foundation Trust

As part of my plan to create a more empowered and integrated workforce, my colleagues and I, as trust directors, have been spending time on the shop floor.

This approach isn’t new; it has spawned numerous TV shows, but it’s a valuable tool for managers and staff. The aim of the sessions, over several months and across all disciplines, is to work with frontline estates staff and, while shadowing a normal day, get to understand the key issues that staff face daily.

Initially I was a little sceptical, especially if it was perceived by staff to be tokenistic, or worse, an opportunity for management to snoop on staff. My boss spent a morning with a carpenter some weeks ago and both she and I spent a second morning with fitters and supervisors at one of

our main hospitals, while the IT director went to the laundry.

So what did we find? Well, a key message from frontline staff is that they feel very much part of the organisation as a whole which, as we are a support function to the delivery of care to our patients, is excellent news. Secondly, our customers, the nurses, doctors and administration staff equally saw my staff as also being a fundamental part of the trust and, without exception, there

“THERE WAS A STRONG SENSE OF PRIDE, A COMMITMENT TO DOING A GOOD JOB AND ENSURING THE BEST POSSIBLE PATIENT EXPERIENCE”

was no sign of a ‘them and us’ culture. Also there was a strong sense of pride, a commitment to doing a good job and ensuring the best possible patient experience, including lots of examples of doing small unplanned jobs when asked directly by staff and patients. This flexibility is great to see and the positive perception created goes a long way towards the satisfaction felt of the service.

On the flip side we also saw at first hand what didn’t work well.

This was broadly frustration with equipment and stock availability, something we can address easily together. The hope is that these early successes will deliver a better engaged workforce and will support staff to raise further issues. So if you are a director or senior manager, consider whether this long-standing tool could also benefit your organisation.

BEST OF THE WEB Views and comments from across the web Using hawking programmes as bird control (BIFM group) Caroline Kinghorn: Hawking programmes have worked for me. It’s expensive long-term – nets and other preventive measures could have paid for themselves in the same five-year period, for instance.

Allan Mazey: The best demonstration is to sit on a quayside in a seaside town when a falcon is in the air and watch the sea gulls’ reaction. Especially 16 | 23 APRIL 2015 | FM WORLD

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impressive since I saw no birds harmed. The falcon is tethered to the arm of the bird handler.

Scott Fisher: By far the best way I have found of controlling pigeons and great for the environment as no chemicals are used.

Are regular condition surveys of air handling units a good idea? (FM group) David Christiansen: monitoring operation and maintaining the equipment is part of

‘Reliability 101’. It should also be noted that maintaining and ensuring proper/correct operation of the air handling equipment is the easiest way to save energy consumption in a building.

Dave Thomas: All air handling eqpt needs regular maintenance, from AHUs to HVAC to those little extractor fans in toilets, changing rooms and showers. How regular has to be up to the FM and what (s)he can extend the budget to cover.

Leigh Wright: change the bearings and pulleys every three years. Ensure that condensate is not forming on the intake; condensate is corrosive. If you have separate hot and cold water coils often dirt collects between them and reduces flow.

How well does your FM team interact with procurement? (FM group) Michel Theriault: I’ve found that when there is a conflict between FM and

Procurement, it is rooted in their objectives, often set by senior managers.

When Procurement objectives are simply to reduce costs, that can clash with the FM requirement for service delivery, reliability, risk management, etc.

Bob Vassallo: I recommend weekly meetings between the two groups so that each group is talking to each other, sharing information and this will result in the best working relationship. www.fm-world.co.uk

16/04/2015 14:23

You can follow us at twitter.com/FM_World www.tinyurl.com/fmthinktank

BEST OF THE

FMWORLD BLOGS Do you need a defibrillator at work?

Defibshop, International Workplace Sudden cardiac arrest (SCA) is a leading cause of deaths in the UK. According to the Resuscitation Council (UK), around 700,000 individuals are affected each year.

How do defibrillators work? During SCA, the heart starts to beat irregularly. A defibrillator shocks the heart to restore its natural rhythm. Every minute without CPR and defibrillation can reduce a person’s chance of survival by up to 14 per cent, so it’s crucial that the equipment is nearby. Automated External Defibrillators (AED) do most of the important work – you only need to connect the electrode pads to the patient’s bare chest, perform CPR and push a button if instructed to do so by the device. There are two types of defibrillator: fully automatic and semi-automatic. The former will do everything for you; the latter requires you to press a button to activate it. When the electrode pads are on the patient, the AED analyses the heart’s rhythm. If a shock is required, the defibrillator powers up to release it via the electrode pads to the chest wall or heart. The defibrillator then assesses if the patient needs to be shocked again.

Defibrillators in the workplace: In the UK 5 per cent of SCAs happen at work, but more than half of businesses do not have a defibrillator. Why? No law requires employers to have the equipment; many employees struggle to get the purchase of one approved by management. The NHS says emergency calls are responded to within eight minutes, which can be a fatal in the event of an SCA. Yet there still aren’t enough accessible defibrillators in workplaces. Management, you pay to train your staff in first aid, so why not provide a device that could also save their lives?

Read the full article at www.tinyurl.com/k5szdvr

A tale of two summits Oseland, Workplace Unlimited I chaired the Workplace Trends Spring Summit in London on ‘The Healthy Workplace & Active Design’. We had a great range of speakers and topics. My highlights are: • Around the world people still die building offices and die when offices are so poorly designed that they collapse. This is not such a problem in the UK, but the HSE reports 28.2 million working days were lost due to work-related illness and workplace injury cost the £14.2 billion in 2012/13 (Marmot). Sitting is the new smoking; if people did 10 minutes’ exercise a day we could reduce absenteeism by 20 per cent.

• While we need to measure wellbeing and performance, most employee surveys are not very good at doing this (Juniper). But it was proposed that big data can be used to analyse and improve wellbeing at work (Helliwell).

• Simple measures, such as car parking, vending machines, hygiene etiquette, lockers, rest areas and a tea trolley, improved attrition and absenteeism of a call centre (Juniper). And let’s not forget basic ergonomics and training our people how to sit properly to stop absenteeism (Hanwell) or often-ignored psychoacoustic requirements (Hodsman). Some fundamental office requirements, that are simple and affordable, were proposed for all office workers as the ‘Living Wage workplace’ (Usher).

• Agile working helps to decrease sedentary behaviour (Lees and Fawcett) and wellconsidered office design and facilities – active design, green spaces, sports facilities, stairwells and healthy food – improve wellbeing (Dickens). Certain work settings can improve oxytocin levels, which are a direct correlate of happiness (Catchlove).

As we leave recession, health and wellbeing are on the agenda. The focus is on attracting new talent and keeping it healthy and productive.

Read the full article at www.tinyurl.com/nwm3w5p

www.fm-world.co.uk

17_Opinion.indd 17

FIVE MINUTES WITH NAME: Adam Smith JOB TITLE: Project Lead, BMW

We started on what’s become a cultural journey two years ago. We looked at how we were working, what we needed to change, and how we could make ourselves more appealing as an organisation, both amongst ourselves and in the way others see us. It all stemmed from BMW’s main board deciding to move BMW Group from being a car manufacturer to the world’s leading provider of premium products and services for individual mobility.

The project we’re working on is to bring our three businesses together – BMW Financial Services, Alphabet (a leading provider of Business Mobility) and our national sales company all on to the same campus over two to three years.

We started introducing various aspects of flexible working – but I hadn’t realised just how much a part our new building would play in making these things really tangible.

In our people’s minds, flexible working was seen simply as having more choice in whether to work from home or the office. But it’s only by moving into this new space, with its collaboration and ‘encounter’ zones that we’ve all now got it: Suddenly, people grasp what flexible working really meant – the integration of teams, the collaboration across projects and departments. That proved to be the big thing for us.

And this has only just started. People are still coming to terms with how they can organise their workflows. Different individuals and different teams are coming at it from different directions – so we’re all gradually changing our mindsets. What’s increasingly clear is that physical environments play a key role in supporting change in the organisation.

Adam Smith is talking at this year’s ThinkFM on Wednesday, 13th May, at Kings Place, London. For details and tickets, visit www.thinkfm.com FM WORLD | 23 APRIL 2015 | 17

16/04/2015 14:24

FM FEATURE

THE WORKPLACE CONVERSATION

WORKPLACECONVERSATION.COM

TALKING SHOP

STAGE 5: THE FINALISTS

“ALIGNING WORKPLACE WITH OVERALL STRATEGY” The Workplace Conversation has reached stage 5 – with a shortlist of the 10 most popular ideas remaining to address the key challenge outlined above. Here are some of the leading responses: • The use of story-telling to allow individuals to experience other perspectives, and to see what is possible through collaboration.

• Rather than alignment, a focus on the productivity of the individual, and establish a workplace productivity group in each organisation.

• Introduction of a 21st century ‘Best Place to Work’ honour and standard.

• An online ‘future workplace’ improvement document to which all workplace users can contribute.

• A Workplace wiki knowledge-sharing platform.

• Vision statements that position the workplace in terms of talent management, productivity and innovation.

• A concentrated energy on educating young professionals about the value of building bridges in the workplace.

These ideas and more are now being assessed and debated online by the crowd. The winner, as voted for by workplaceconversation.com visitors, will be announced on 5 May. Meanwhile, below are some of the quotes from the Workplace Conversation over the past two weeks to get you in the mood to take part.

OUTREACH ENGAGEMENT What I believe we don’t need is another colourful flow chart / management / leadership framework, model. I am proposing we design and implement a first-class outreach engagement programme and capture all the thoughts, ideas, solutions and creative ‘light bulb’ moments from those in the workplace management community. I suggest a ‘Workplace Management Hub’ online that can capture the results, findings of collaborative engagement from an outreach engagement programme. Shared knowledge is a wonderful thing. Organisations could then design what is right for them with the aid of this resource – one size does not fit all.

Richard Harris

I believe all professions would benefit from seeing their discipline in a wider context – actively seeking out other disciplines.

Miriam Gilbert

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ORGANISATIONAL ALIGNMENT

We’ve been trying for 25 years or more to align. But my thought is no longer one of alignment – I am advocating that we give alignment a miss altogether. I simply want to join together the bits of the ‘eternal triangle’ (FM, HR and IT) that can impact on personal productivity directly, but only those elements that have a direct or supporting influence that helps to make people more productive.

Let’s make productivity our focus and establish a new organisational group with a mixture of disciplines responsible for enabling and enhancing productivity – the IT, HR and FM elements that allow people to give their best.

Ian Jones

THE WORKPLACE CONVERSATION PROCESS 1) (Stage complete) Thoughts on how best to improve the current workplace were sought from FM and HR professionals.

2) (Stage complete) This was the opportunity to shape the rest of the conversation by deciding what key challenge the project should be trying to solve. The challenge that got the most votes went forward to Stage 3.

3) 19th March-6th April The challenge set at Stage 2 (‘aligning workplace and overall strategy’) was opened up for debate. Ideas for solving it were reviewed and given a thumbs-up with the ideas getting the most support from participants form the shortlist for discussion in Stage 4.

4) 7th-20th April The best ideas for resolving the challenge are now opened up for a focused debate. Have another read of them. Would they work in the real world? They might need developing, but are they practical enough to actually work? The ideas with most support from participants will go on to Stage 5.

5) 21st April-4th May The Workplace Conversation’s panel of experts from the world of FM and HR examine the 10 remaining ideas, deciding which they think should be declared the winner. (You’ll be able to continue the debate at workplaceconversation.com while the panel discusses the ideas offline.)

6) 5th May The winning idea is announced.

www.fm-world.co.uk

16/04/2015 16:06

SPIE: WE DID IT AGAIN!

YEAR ENDED DECEMBER 31st, 2014

• 38,000 employees • € 5.22 billion of consolidated production in 2014 • € 334 million in consolidated EBITA in 2014 • 6 acquisitions in Germany, the UK, Switzerland and France

262

334

In 2014, SPIE continued to strengthen its position as the independent European leader in multi-technical services in the fields of energy and communications, in support of the green economy.

SPIE, sharing a vision for the future.

2011

2012

2013

EBITA (€m)

2014

zaostratecrea.com – © photos : Shutterstock

243

298

Read our 2014 results press release for further details

www.spie.com

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13/04/2015 12:20

FM FEATURE

NHS INNOVATION IN FM

MARTIN READ

ALAMY

T

he NHS Innovation in FM Expo 2015, hosted by Barts Health NHS Trust at Barts Hospital in the City of London, was described by organisers as “the first annual innovation in FM event… driven by a desire to challenge the norms in FM and find new and innovative solutions to issues faced by those working in FM, in healthcare and further afield”.

There were plenty of useful sessions, but perhaps the flavour of the event is best summed up by what happened at the beginning and end of the day.

Trevor Payne, director of facilities and estates for Barts Health NHS Trust – and a former BIFM Facilities Manager of the Year – kicked things off by exhorting attendees to consider the huge opportunities for FM in the healthcare sector represented by innovations such as temporary ‘pop-up’ healthcare facilities and the more localised healthcare delivery represent.

Payne painted a picture of a future in which community health and urgent treatment centres help change the structure of healthcare provision, requiring a change in FM mindset to support it. (The latter likelihood being one of the themes discussed at last year’s ThinkFM speech from NHS commentator Roy Lilley – making it a factor now clearly on the minds of plenty in the healthcare sector).

“When we start to look ahead, we need to consider how care will be provided – and where,” said Payne. “And with these different models of care comes the need for different models of facilities management to support and wrap around then. We have to be linked into that agenda.”

Payne pointed to impending changes to local health authorities and the development of future cities initiatives as important issues for FMs in

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A HEALTHY APPETITE FOR INNOVATION We hear a lot about the need for FM to be innovative – and those pitching potential solutions at the recent NHS Innovation in FM conference certainly had some good ideas, as Martin Read reports healthcare to keep abreast of.

“A big focus for us will be on outcome prevention,” he contined. “Fuel poverty, air quality and pollution – we know that if we do nothing in these areas we’ll be dealing with the consequences in the future.”

Wearable technologies will also affect FM provision, continued Payne. “Wearable tech represents a huge opportunity for us.

Already our security teams are wearing body cams, for example.

But with this technology comes a need for us to work out what we want to do – the opportunity comes with a challenge.”

Payne told his audience that FM is a vital enabling service – but that it needed to move away from thinking of itself as just a functional or enabling service, “to one that is contributing to the

way our organisations develop”.

“We need to be seen to be transforming services and changing the way we do business. And as we do that, we’ll start to create more value.”

BIFM chief executive Gareth Tancred told the audience how in his view healthcare represented “one of the most tangible examples of how FM can really make the difference to society”. www.fm-world.co.uk

16/04/2015 17:05

NHS INNOVATION IN FM London’s Barts Hospital, which hosted the event, is undergoing extension and refurbishment work

already have a non-emergency patient transport service in place.

The most important element?

The driver – someone who can engage in conversation with the patient and appreciate all of his or her requirements (such as whether the patient has his house keys, giving neighbours a ring to tell them the patient is back home next door, liaising with the trust to confirm that the patient is settled back home, and so on). Such drivers would be critical to its success.

The danger, he continued is that the routine focus on costs “stops us being able to deliver true value”.

Dynamism in the Den The last session of the day saw Payne and Tancred joined

by James Hinton (Salisbury NHS Foundation Trust), Helen Martin (Skanska) and Martyn Jeffery (Royal Free London NHS Foundation Trust) to hear a variety of organisations put forward their proposals for new services in a ‘Dragons’ Den’ style environment. Here are details of four of those presentations.

IDEA: An improved patient discharge service Carillion’s idea would address the problem of patients waiting for hours in hospitals to be taken back home, and ensuring that they are safe once there.

Often, such patients don’t have food at home or a family member to look after them.

The idea is a supplementary bolt-on for those hospitals that www.fm-world.co.uk

20-21 NHS.indd 21

IDEA: Modular buildings for the re-purposing of hospital wards The idea of cost-effective repurposing of existing wards was compelling, with the shape and size of wards potentially being remodelled around changing requirements through the use of modular partitions, walls and floors without changing the hospital’s real estate footprint. (If used for introducing new operating theatres, balanced floors could be achieved either by choosing from concrete or fibre cement floors, or the use of ‘floorless’ models.

Pitching company MTX Contracts said that it could bring in its own architects or work with a customer’s design team on the buildings required. Around 50 per cent of modules are built before they are moved to site.

The quality and capability of modular buildings has changed considerably in the past 10 years, said MTX, and the remodelled wards can be specified to meet a BREAMM rating of excellent.

IDEA: Infection control ‘trucks’ to quickly adapt wards when outbreaks occur Imagine being able to pick up a phone and have a team arrive able to decontaminate air in

“We need to be seen to be transforming services and changing the way we do business.

And as we do that, we’ll start to create more value” rooms and have bays transformed – without changing facility infrastructure. That was Serco’s idea – pop-up side-rooms flatpacked in a fleet of trucks and made available to hospitals at the outbreak of infection. (It is estimated that 5 per cent of beds are out of use at any one time because of infection.)

Ultraviolet air decontamination units would come with the truck, and the solution would break down an existing ward into a series of discreet rooms.

Pitchers said that while the idea was purely at the idea stage, the solution could be ready to go within six months.

Three years ago, Daniel O’Connor came up with the idea for equipment and asset recycling site Warpit when walking past a skip into which construction workers were throwing perfectly reusable operators’ chairs.

O’Connor saved the chairs, found homes for them and decided to develop a system in which people and organisations can advertise the availability of old equipment first to their internal users and then to third

parties such as charities.

The service uses social media functionality such as one organisation ‘liking’ another so they can trade products services with each other.

“For the first couple of months I saw this as waste management too,” says O’Connor, “but now see it as a procurement tool – it stops people buying stuff they already have or just don’t need.”

The system allows for tracking of individual assets, linking to procurement, waste and carbon value. Users can also track their use of the system against their Scope 3 carbon emission baseline.

IDEA: A compliance document management database Steve Dance of RiskCentric – also a member of the BIFM Risk and Business Continuity SIG – pitched the idea of a database that allowed users to bypass the internal tech ‘guru’, making the management of critical compliance documents easy to monitor.

“We want to make it possible to email the document within the system and extract the metadata – for example, what standard it applies to, how often it needs to be reviewed, and so on,” said Dance.

“On our system you can see the document plus outstanding actions and relevant meta data.

All transactions are done by email – while dialogue around what document has been captured can be presented to a management information system.

“The people responsible for compliance can see exactly where they stand. It’s an enormous time-saver. You don’t have to rely on application gurus any more.”

All in all, this was an event in which innovation was genuinely part of the visitor experience - in a sector in which FM has the potential to develop a significantly higher profile. FM FM WORLD | 23 APRIL 2015 | 21

16/04/2015 17:06

FM FEATURE

LINDA HAUSMANIS

MARTIN READ

LINDA’S LIFE LESSONS

Martin Read interviews Linda Hausmanis, the newly appointed director of education at BIFM and the woman behind the institute’s educational programme

L

inda Hausmanis has now been with the BIFM for eight years, over this time she has been instrumental in the institute’s education strategy gaining recognized awarding body status and the development of the suite of qualifications on which the profession now relies and a substantial part of the institute’s offering.

The last couple of years have seen no slowing of pace for the BIFM’s education department with Linda leading the team as Head of Professional Standards and Education. More than a year ago the institute introduced the FM Professional Standards framework, while it has also helped oversee the introduction of new apprenticeships at levels 2, 3, 4 and 5, developed a new FM careers portal and continued building of the qualifications.

With all of this in mind, the institute recently promoted its head of professional standards 22 | 23 APRIL 2015 | FM WORLD

and education, Linda Hausmanis, to director of education.

The aim of the post is to give further direction to BIFM’s commitments in raising professional standards in the industry and providing a framework of training and education for all practitioners – thus effectively overseeing the completion of a seamless education programme for the facilities management profession.

Finding her passion

In her professional life before the BIFM, Hausmanis had gained much of her formative experience in the financial sector as a stockbroker. Indeed, it took three major life experiences – redundancy, getting married and the birth of her son – for Linda to realise that financial services was not for her and that education was very much her future.

In her professional life prior to joining BIFM, Hausmanis had gained much of her formative

experience in the financial sector working in corporate finance.

Indeed, it took three major life experiences – redundancy, getting married and the birth of her son – for Linda to realise that financial services was not for her and that education was very much her future.

Before BIFM, a role as researcher in the qualifications department for the then Securities Institute (now Chartered Institute of Securities and Investment) had mushroomed into one in which she became involved with preparing the Securities Institute to become a recognised awarding body.

Originally, Hausmanis had seen her researcher role as a temporary one, and was keen to get back into mainstream corporate finance. But then, something happened.

“I was probably a month into that role when I had that light bulb moment,” she explains.

“Because all I’d ever wanted to do, from about the age of seven, was teach. I’d loved my whole educational experience and had the most enlightening, inspirational teachers one could have hoped for. To this day I think roles dedicated to education are some of the most important that anyone can do.

Education is not just about imparting knowledge – you can Google almost everything these days – it should also be about inspiration.”

Hausmanis’ dreams of becoming a teacher were squashed when the teenage Linda’s father died in 1967. “I had to go out to work to help with the family,” she recalls. “But that dream was always in the background.”

Through the Securities Institute, Hausmanis had effectively got into education though the back door. “I realised I was doing something I absolutely loved – putting www.fm-world.co.uk

LINDA HAUSMANIS

www.fm-world.co.uk

FM WORLD | 23 APRIL 2015 | 23

FM FEATURE

LINDA HAUSMANIS

MARTIN READ

The institute’s recognised training centres include Sodexo

BIFM’s qualifications programme has been added to in recent years

together programmes of learning to help people be the best they can be – and at this institute I was fundamentally responsible for the creation of brand new suites of qualifications. We worked with all the large global investment houses who adopted all the qualifications on a global basis – so that really was a fantastic opportunity for a career.”

Her work in preparing the Securities Institute for recognition by the regulator ultimately attracted the attention of the BIFM, which initially took Hausmanis on in 2007. Her role was to help oversee delivery of the BIFM’s 2006 educational strategy – work that involved 24 | 23 APRIL 2015 | FM WORLD

getting the BIFM recognised as an awarding body by the then Qualifications Curriculum Authority ((QCA) now Ofqual) that subsequently happened in March 2008.

Hausmanis was appointed as awarding body manager to manage the team and department, ensuring as ‘responsible officer’ that the institute remained compliant.

“On a daily basis I had to make sure BIFM was compliant with conditions of recognition as laid down by Ofqual; I was the person that Ofqual would come to if there were any queries.”

Future focus

In operational terms, many of

Hausmanis’s responsibilities will remain, although she has recently employed a professional standards and education manager to allow her the space to concentrate on development work.

That work includes development of apprenticeships – Hausmanis is currently working on a Trailblazer apprenticeship for property maintenance – and the new Level 3 FM supervisors apprenticeship. And that’s not all.

“I’ve been approached to take part in another European initiative about developing innovation skills – once your name gets out there…”

She accepts the difficulties that FM has had until now in being accepted as a well recognised

profession, but believes the education landscape is changing in ways that will ultimately help to define the many opportunities there are in the profession.

“An example of the way society has changed can be seen with the introduction of degrees in entrepreneurship,” she says.

“People used to believe that you were either born an entrepreneur or you weren’t. It couldn’t be taught. However, they’ve analysed the skills and competencies and devised a course to address this now.”

She sees in the existence of such courses as something that exemplifies the work that’s underway in FM education.

FM professionals can often see themselves falling outside of normal channels of professional development, if only because of the lack of visibility of the FM role.

“Historically FM has faced a multitude of challenges both with being a relatively young profession and due to the nature of the work it does. FM has struggled to gain the recognition it deserves in business, in government and in the wider society and yet the sector is worth £111billion on a par with financial services. We’ve seen the story change in recent years with people sitting up and taking note of the sector and profession, this is where I’m passionate in continuing to drive that change – ensuring we attract the next generation of FMs, we equip and train our people to the very highest standard and ensure the FM profession is recognised as the complex and vital function that it is.”

Back to class

With so much variation in understanding, Hausmanis wants to ensure that education about FM starts at the very beginning – in the school classroom. www.fm-world.co.uk

LINDA HAUSMANIS

“Unfortunately, it is not within my powers to change the whole educational system in the UK, much as I’d like to.

“But I want young people in school to be able to make their own correct choice; so that in the future, when I ask practising FMs why they’re in the profession, they’ll say, ‘it’s because I was told at school that I would make a good facilities management professional’.”

To this end, there’s the Plotr facilities management ‘world’ – an online resource for school children to explore the many different FM activities, and introduced on Hausmanis’s watch. There’s also more work for Hausmanis to undertake before the apprenticeship suite is sufficiently comprehensive.

And next year, she hopes to oversee the introduction of a full-time degree course aligned to the FM Professional

Standards. Developed by, and to be delivered by Liverpool John Moores’ University (LJMU), the degree is scheduled to launch as an undergraduate programme in September 2016 – but the plans are for it to be also introduced this September as a CPD programme. Successful students will thus achieve dual certification from both BIFM and LJMU. What else can we expect over the next few years?

“Greater international growth and greater recognition of the qualifications will be driven by top service providers,” says Hausmanis, “the big companies with global footprints. In fact, the conversations I’m having with those organisations have reminded me of my days in financial services in terms of their global reach, because the qualifications have been designed and written to international

“My role is not just about qualifications, it’s about every educational intervention an individual can have”

www.fm-world.co.uk

standards; every single unit has been written to be non-UK specific – the standard of the qualification is the same, but you can add a local element dealing with national legislation. That’s why companies are picking up our qualifications and running them now around the globe.”

This repackaging for local territories is important as the BIFM extends its global reach, says Hausmanis.

“For example, in Malaysia we have a very good relationship with the government bodies that represent employers and universities; our qualifications are being delivered to exactly the same specifications, but refer to their own legislation. And where there’s a gap, in the absence of their legislation the qualifications will refer by default to the UK. And by doing that, what you are also doing is raising of awareness of the need for such legislation.”

Standards issue

The FM Professional Standards were also written with an international audience in mind.

“They’ve all been written to be non-specific to any one clientside or service provider, and in a concise way to that can be adapted by organisations and applied globally as well.”

The standards, she suggests, are “living documents – in fact, one of the things I was most proud of last year, when the ink hadn’t quite dried on them, was being able to respond immediately when the Built Environment Professional Education Project (BEPE) committee spoke to me about accessibility and inclusion.

We were immediately able to pull people together and change the standards to include accessibility at every single level.”

So what’s the future for the FM Professional Standards framework?

She says: “We’re looking at ways to develop an online

assessment tool that will, from an individual’s perspective, allow them to map where they are across all the functional areas and stages of an individual’s career. It will then produce a professional development plan for them so that they can see where they can develop and at what level they currently are.

“My role is not just about qualifications, it’s about every educational intervention an individual can have. Because it’s not just about our qualifications; everyone should be on a constant programme of education – reading FM World is part of their education, for instance. And with continuing professional development (CPD) we’re looking at all of the standards at the moment and mapping out all of our products and services across each level and each functional area – looking at gaps, working with our employer partners – and if there is a skills shortage I want to be able to ask ‘so what skills are you missing?’ And that goes back to that entrepreneurial spirit I mentioned earlier.”

Finally, are there any areas that might ultimately lead to new educational products?

“Once we finish the gap analysis, we’ll see. But from CPD elements are we covering all function areas and all levels of a person’s career? We need that gap analysis so that we can then we look at our products, for example, our good practice guides, and set the level they are at and what else we need to do for professionals to support them through that journey – mentoring systems and interventions.

“What we can do is get those degree programmes in place for young people and make sure that the apprenticeships we design are robust, rigorous and will keep their validity, both for individual and employer, in two, three, five years’ time.”

Five years – a time frame in which plenty is likely to come across Linda Hausmanis’s desk. FM FM WORLD | 23 APRIL 2015 | 25

FM FEATURE

BIM LEVEL 3

GEOFF PRUDENCE

BIM’S THIRD AGE SHUTTERSTOCK

Now just months away from being mandated on all central government projects, building information modelling (BIM) has moved up to Level 3. What is Level 3, and what does it mean for FM? Geoff Prudence explains

B

ack in 2011, the Government Construction Strategy mandated the use of Level 2 Building Information Modelling, (BIM) on all public sector projects by 2016. This led to the government and the construction industry working together to develop the industry and the use of BIM was soon identified as a significant contributor to the ÂŁ804 million in construction cost savings for 2013/14 that were announced at the Government Construction Summit last July.

So with Level 3 now published, what does it mean for BIM in general - and FM in particular?

BIM is a broad term describing the process of creating a digital model of a complete building, but it can also be used for the design and construction of any asset or infrastructure project.

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16/04/2015 15:50

BIM LEVEL 3

David Philp, head of BIM (UK BIM Task Group) believes that Level 2 BIM has become a metaphor for sector modernisation.

“As we head towards 2016, the UK has created a substantial pipeline of Level 2 with more than £10 billion of public sector projects. In addition, we are seeing growing demand for Level 2 maturity from private sector clients… and witnessing Level 2 being executed in both new build and refurbishment, vertical and linear.”

Philp’s view is that, as of this June, “the Level 2 processes, tools and guides will all be in place, including the ‘Digital Plan

26-30 BIM.indd 27

or Works’ which will make Level 2 even easier and help build capacity in the UK supply chain”.

“Last year, High Speed 2 undertook an industry capability report illustrating that 56 per cent of those surveyed had projects in what could be considered as L2 – this is good news for the UK and will, I am sure, continue to increase as digitisation of our sector becomes the new norm.”

What is Level 3 BIM? Building on the requirements for Level 2, BIM Level 3 looks to achieve full collaboration between all disciplines within a project through a data model that all parties involved in a project can access and modify.

This single source common Data Environment (CDE) or ‘Open BIM’ should remove the potential for conflicting information.

It is hoped that Level 3 will mean:

Savings to public procurement; A step change in the performance of the construction industry, transforming the efficiency of project delivery; ● Optimised operation of buildings, creating savings over the whole life of built assets, in particular through reduced energy demand.

The differences between levels 2 and 3 can be summarised thus: Level 2 is based upon a collaborative digital environment, Level 3 on a shift towards an integrated digital environment.

But although Level 3 looks set to ensure a single dynamic data model for project information, it still remains heavily focused on design, construction and project handover. There is still the need for operational system design knowledge and standards if BIM is to shape an effective design (and support information management for the benefit of the building’s life cycle). ● ●

“The real opportunity will come when we fully grasp the opportunity that BIM, BMS, CAFM and emerging integrated technology brings us”

16/04/2015 15:50

FM FEATURE

BIM LEVEL 3

It has taken four years to mobilise for Level 2 BIM and it is thought it will take around eight to 10 years to mobilise for Level 3, hence the timing and release of the Digital Built Britain Business Plan (see box). The message to industry is to keep the pedal on Level 2 – because it will be a while before Level 3 is mobilised.

The CIC BIM Protocol Document, produced in 2013, included a specimen table defining each stage of a BIM project and the ‘data drops’ required. Much of the debate has centred on how to produce and automate this process consistently. There remains much to do from the FM perspective in terms of receiving ‘model’ data and dealing with BIM model handovers between service contractors when a new contractor takes on an existing BIM.

Benefits in practice Senior professionals continue to come to the realisation that BIM is a process. Ant Wilson, director of building engineering at AECOM, recently said: “The key is collaborative work; we’re all in it together, sharing responsibility for delivery.

“BIM will be key to driving sustainability and embedded carbon in the design process.

Not everyone can be a winner, and we need to be honest about where the real savings are in practice.”

And Adrian Malone, group head of knowledge management and collaboration at Atkins, reports that industry adoption of Level 2 BIM is making good progress.

“This is important not only for the direct benefits it brings, but also because of the ability of suppliers to work in a joined-up way and co-ordinate the management of asset information, which will be essential to the future adoption of Level 3 BIM.” 28 | 23 APRIL 2015 | FM WORLD

26-30 BIM.indd 28

GEOFF PRUDENCE

Evidence of BIM’s value comes through a range of project success stories. It was used for the well-regarded Manchester City Library Project to minimise the number of joints in the concrete soffit (thus reducing material demands) and it has also been used at the Birmingham City University Campus Project, “for estimating, change control and engendering a greater sense of commercial understanding with designers at an early stage through better collaboration”.

It is highly likely that BIM’s collaborative working practices will become more evident as exemplar projects in the private sector emerge.

FM’s BIM readiness There are varying levels of understanding of BIM in the FM sector, with many remaining in denial. But Level 3 marks the stage at which the FM industry has to move forward and take its place if BIM is to fully achieve its potential.

Jo Harris of the Building Services Research and Information Association (BSRIA) believes that what FMs want – and what BIM can support – are entirely complimentary: Enhanced asset intelligence through the use of integrated Product Information Portals; Smarter assets; Cross-fertilisation of information across disciplines; a single version of the ‘truth’; an understanding the performance of the project pre-handover; and an understanding of the intended operation of the project for maximum efficiency.

Kath Fontana, managing director of BAM FM, says that for her company “working towards Level 2 BIM has enabled us to collaborate with partners and create a step change in operational performance. Once it’s fully embedded it will mean an end to poor quality asset

data, something which has a long standing issue for clients and service providers alike“.

“Level 3 takes this forward with an emphasis on integrated commercial models truly enabling us to create a whole life approach to designing, building and managing buildings,” she adds.

Says Adrian Malone: “Level 3 BIM may finally offer a solution to long-standing problems

Building information models should help bring about a step change in operational performance

www.fm-world.co.uk

16/04/2015 15:50

BIM LEVEL 3

www.fm-world.co.uk

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ADDING VALUE

DIGITAL BUILT BRITAIN Business secretary Vince Cable announced the launch of the UK’s Level 3 Building Information Modelling Programme – now branded Digital Built Britain – in February.

Announced as a programme to build on the standards and savings (£840 million in central public spend in 2013/14) delivered by the BIM level 2 initiative, the Level 3 programme is expected to deliver all of the aspirations set out in the ‘BewRichards Wedge’ BIM concept diagram (2008), and additionally “create relationships outside of the traditional construction sector by developing a more holistic outward-focused, inclusive industry that is seen to demonstrably add significant value and be seen as a diverse and attractive employer”.

The Digital Built Britain document specifically refers to an acknowledgement and opportunity for FM, as Level 3 will enable the interconnected digital design of different elements in a built environment and “will extend BIM into the operation of assets over their lifetimes – where the lion’s share of cost arises”.

The wedge diagram shows the BIM development process from Level-0 to the ‘holy grail’ of Level 3 Digital Built Britain – Level 3 BIM www.digital-built-britain.com

ISTOCK

associated with a fragmented industry, and from the disconnect that is too often apparent between the capital projects through which assets are created and the ongoing requirements for their operation, maintenance and use.”

The real opportunity comes through getting early involvement of operational/ systems thinking into the

design team and process.

In BIM terms, this specific phase is when employer’s information requirements (EIR) are determined – requirements which define the information that the employer wishes to procure, along with the actual building itself, in order to be able to develop and operate that building.

So it is the ‘model’ part of the building information model, in whatever format, that offers the most interest to FM – the repository of data from handover that can be developed and grown as a ‘one source of the truth’ reference acros the lifetime of a building. The real opportunity – where the real savings will be – is in the efficient linking of existing operational systems (BMS/CAD/ CAFM) and management systems through ongoing changes in the building’s life.

The recent publications of CIBSE Guide M, B&ES SFG20 Maintenance Specification, BS8544 Life cycle costing and RICS NRM 3 Maintenance costing provide a consistent asset classification and basis for FM operation, also acting as a basis to be fed into BIM models.

The FM aspect is clearly key.

As David Philp recently said: “Altruistic whole-life cost and carbon solutions will be key drivers. With Level 2 there is limited functionality for delivery of operational data sets and integration of telemetry. Level 3 will address these in sector delivery and operational stages, with a focus on enabling total cost and carbon outputs.”

So Level 3 is clearly an opportunity for the FM services sector. Many ask: “who is going to pay for it?“ But once it gains traction, more will embrace it.

There are already many ‘BIMbadged’ construction projects, but the reality in the FM sector is that only a few leading FM

“There remains much to do from the FM perspective in terms of receiving ‘model’ data and dealing with BIM model handovers” FM WORLD | 23 APRIL 2015 | 29

16/04/2015 15:50

FM FEATURE

BIM LEVEL 3

service providers are currently investing and grasping the BIM opportunity head-on.

Future developments Level 3 is far from the end of BIM’s development, with ‘4D’, ‘5D’ and ‘6D’ BIM all in the pipeline (dealing with time, cost and web-based BIM model access respectively).

As we hear more and more references to broader concepts such as ‘Smart Cities’ (box 2) and the ‘Internet of Things’, building information models are likely to be critical components in the digitisation of how our built environment is managed.

BIM is now internationally recognised as a technology that will deliver a step change in cost, time, quality, and waste performance in construction. As a result of the Level 2 initiative,

GEOFF PRUDENCE

the UK has a world-leading position in BIM. One recent Italian newspaper explained that the UK is the most “advanced and aware European Country… because of the huge efforts made by the UK BIM Task Group which provided a comprehensive wrap of references and tools. The mandatory requirements to play in BIM by 2016 coming from the governmental agencies reflect the main intent of a nationwide industrial strategy (Construction 2025). High Speed 2, to be completed in 2026 by means of BIM, could act as a flagship programme.”

So, today Level 2 – tomorrow Level 3 and the world. It’s time for FMs to get on board or get left behind. FM Geoff Prudence has more than 40 years’ experience driving improved standards of delivery in the built environment

LEARN MORE

SMART CITIES A ‘smart city’ is one that has digital technology embedded across its infrastructure functions in sectors such as transport, energy, healthcare, water and waste to enhance performance and wellbeing, cut costs and use of resources, and to engage more effectively with its inhabitants. It’s also a place that puts a greater emphasis on citizen engagement.

REFERENCE

FURTHER GUIDANCE www.bimtaskgroup • www.bimtalk.co.uk • www.building smart.org.uk • www.wrap.org.uk ‘BIM’ Maturity Levels Level 0: Unmanaged CAD (Computer Aided Design).

Level 1: Managed CAD in 2D or 3D. Level 2: Managed 3D/Data – in separated construction disciplines Level 3: Single online project model inc. construction, cost & lifecycle management.

Projected levels: 4D (including time/programme information) 5D (including cost information) 6D (including facilities management information)

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ECONOMY

UK LEASE EVENTS REVIEW

Consumer Price Index (CPI): This was unchanged in the year to March 2015, no change from the 12-month rate of 0.0% in the year to February. Decreasing rates in clothing and gas prices produced the largest downward contributions to change to the rate, which was offset by a rise in the price of motor fuels and smaller upward contributions from food products.

Source: (www.ons.gov.uk)

EMPLOYMENT

National Minimum Wage The following rates came into effect on 1 October 2014: Category of worker

Hourly rate from 1 Oct 2014

Aged 21 and above

£6.50 (up from £6.31)

Aged 18 to 20 inclusive

£5.13 (up from £5.03)

Aged under 18 (but above compulsory school age)

£3.79 (up from £3.72)

Apprentice rate, for apprentices under 19 or 19 or over and in the first year of their apprenticeship

£2.73 (up from £2.68)

70 60

2007

50

2008 2009

40

2010 30

2012

10

2013 2014

0 1-4yr

5-9yr

7.5

5.0

10-14yr

15-19yr

2.5

0.0

20yr+

Note: Full lease term on all leases; weighted by rent passing

Leases of more than 10 years have become rare in recent years. Sub-10 year leases made up 82 per cent of those signed in 2014, leaving just 7 per cent of new leases of over 10 years in length. Overall, while leases on average lengthened in 2014, they are shorter than at the peak of the last cycle in 2007, when leases of longer than 10 years made

up more than 12 per cent of those signed. When weighted by passing rent, long-term trends remain similar, but the distribution differs significantly as bigger buildings with higher total rent tend to have longer leases. But, when weighted by rent, sub10 year leases still make up the majority of those signed – over 52 per cent in 2014.

UK FLAT ROOFING REPORT 2015-2019

SERVICE INDUSTRY

THE MARKET FOR FLAT ROOFING HAS SHOWN SLIGHT IMPROVEMENT OVER THE PAST TWO YEARS, UP BY

3.5%

IN VOLUME. SINCE 2012, KEY DEMAND AREAS ARE COMMERCIAL OFFICES, SCHOOLS, LEISURE FACILITIES AND WAREHOUSING. MAINTENANCE AND REPAIR WERE ALSO FACTORS..

2019

Hourly rate from Nov 2014

UK Living Wage

£7.85 per hour

London Living Wage

£9.15 per hour

SOURCE: AMA RESEARCH

33_Insight.indd 33

10.0

2011

20

Category of worker

www.fm-world.co.uk

12.5

2006

UP TO DEMAND SHOULD INCREASE OWING TO DEVELOPING NEWBUILD MARKETS – INDUSTRIAL BUILDINGS AND COMMERCIAL OFFICES, INTERNET WAREHOUSING, FREE SCHOOLS AND CITY ACADEMIES, UNIVERSITIES AND LEISURE FACILITIES.

UK Living Wage: The following rates are set by the Living Wage Foundation:

15.0

2004 2005

Percentage of new lets

Source: Bank of England (bankofengland.co.uk)

2003

80

Source: HM Treasury (hmrc.gov.uk)

Bank of England base rate: 0.5% as of 9 April 2015.

2002

AVERAGE NEW LEASE LENGTHS TO 2014 90 (WEIGHTED)

Years

VAT rates: Standard rate – 20% Reduced rate – 5%

IN THE INDUSTRIAL SECTOR THERE SHOULD BE GROWTH IN MANUFACTURING AND R&D. WATERPROOFING MEMBRANES, VAPOUR CONTROL LAYERS AND INSULATION PRODUCTS ARE SUPPLIED BY A SMALL NUMBER OF UK MANUFACTURERS. THERE IS SIGNIFICANT PRODUCTION OF BITUMEN MEMBRANES AND FELTS HERE, BUT IMPORTS ARE SIGNIFICANT IN THE SINGLE MEMBRANE AND LIQUID WATERPROOFING SECTORS. THE CONTRACTING SECTOR IS POLARISED BETWEEN MANY SMALL LOCAL FIRMS AND A SMALL NUMBER OF NATIONAL AND LARGE REGIONAL BUSINESSES.

3.2% INCREASE IN INDEX OF SERVICES COMPARED WITH JANUARY 2014 120

Index 2011 = 100

110

90

80

02 03 04 05 06 07 08 09 10 11 12 13 14 15 JANUARY

The Index of Services grew by 3.2 per cent in Jan 2015 compared with Jan 2014. Business services and finance grew by 3.7 per cent; distribution, hotels and restaurants increased by 5.2 per cent; transport, storage and telecoms increased by 4.4 per cent. Total services fell by 0.2 per cent between Dec 2014 and Jan 2015. Historically, services industries have grown at a faster rate than other headline industries. They were the sectors least hit by 2008’s downturn and are fuelling the recovery. SOURCE: ONS FM WORLD | 23 APRIL 2015 | 33

16/04/2015 14:24

FM MONITOR SURVEY STATISTICS

FIGURES

EMPLOYMENT STATUS: 45%

‘THE MILLEN N I A L EAT ER ’ - EL I O R UK

34%

illennials, or Generation Y, began populating workplaces, colleges and universities some years ago. Defined in this report as 18 to 30 year olds, the report authored by marketing firm Allegra Foodservice on Elior’s behalf - claims that Millennials will challenge the business status quo and demand change. 1,000 were surveyed; here are some of the findings.

M

16%

5%

EMPLOYED FULL-TIME: 45%

STUDYING: 34%

EMPLOYED SELFPART-TIME: EMPLOYED: 16% 5%

DO YOU THINK THAT TECHNOLOGICAL APPLICATIONS HAVE AN ESSENTIAL ROLE TO PLAY IN ENHANCING THE EATING EXPERIENCE IN CATERING FACILITIES AT WORK OR COLLEGE/UNIVERSITY?

IF YES, HOW SATISFIED ARE YOU WITH THE EXTENT THAT THE FOOD AVAILABLE AT YOUR WORKPLACE OR COLLEGE IS: 66%

SERVED QUICKLY 59%

TASTY

YES 56%

45%

HEALTHY

43%

SUSTAINABLE LOCALLY SOURCED

26%

INEXPENSIVE

26%

ORGANIC

10%

WHICH FACILITY DO YOU USE THE MOST?

THINKING ONLY ABOUT EATING AT YOUR WORKPLACE OR COLLEGE/ UNIVERSITY, WHICH OF THE FOLLOWING BEST DESCRIBES YOUR EATING BEHAVIOUR? 34%

CAFÉ: 34% 32%

CANTEEN: 32% 17%

SHOP: 17% 9%

RESTAURANT: 9% VENDING MACHINE: 5%

5% 2%

KIOSK: 2% 0% TROLLEY: 0%

34 | 23 APRIL 2015 | FM WORLD

34 Infographics.indd 34

NO 44%

I AVOID UNHEALTHY FOOD AS HEALTHY EATING IS VERY IMPORTANT TO ME: 9%

9%

I MAINLY EAT HEALTHILY, BUT SOMETIMES TREAT MYSELF: 45%

45%

I MAINLY EAT WHAT I WANT, BUT SOMETIMES CHOOSE MORE HEALTHY OPTIONS: 39% I EAT WHAT I WANT AND DO NOT WORRY ABOUT EATING HEALTHILY: 8%

39%

8%

www.fm-world.co.uk

16/04/2015 17:41

FM MONITOR DAVID CROSS

HOW TO...

David Cross is head of technical training at Rentokil Pest Control

KEEPIN G YOU R FACI L I T I ES - RO DEN T FR EE

ny building is at risk from pests, but large office facilities, which are a hive of activity during the day but largely unoccupied at night, are particularly vulnerable to rodent infestations, warns David Cross

A

For facilities managers who are under pressure to maintain high hygiene standards in the office environment and deliver a positive experience to visitors, keeping premises pest-free is of the utmost importance.

Throughout the year, and particularly during colder/ wetter months, rats and mice will move inside to seek out dry refuges and new food sources.

Office buildings can provide both of these in abundance, as most large premises will now have onsite kitchens, cafés and even bars, along with their accompanying food stores.

Food is by no means limited to these areas. A 2013 study conducted by the BBC revealed that 54 per cent of workers regularly eat lunch at their desk, making under-desk bins and crumb-covered keyboards into hazards. Assessing how food consumption and waste in the office may attract rodents should be a key consideration for FMs, and a cleaning and pest control strategy should be developed.

As rodent infestations pose a big risk to a building’s reputation, FMs should look out for six telltale signs that indicate there is a rodent problem:

1⁄

Smell and sound:

Rats and mice have a very strong ammonia smell. www.fm-world.co.uk

35 Pests.indd 35

Rodents are often very noisy, making audible scrabbling noises in the premises.

2⁄

Droppings:

Rats excrete dark, pellet-shaped droppings of up to 14mm. Mice droppings are typically 5mm and spindle-shaped.

3⁄

Smears:

Rodents use established routes along skirting boards and walls because of their poor eyesight.

You may notice grease marks where rodents have brushed up against your walls and surfaces.

4⁄

Footprints:

Rats can leave foot and tail marks in dusty, less-used areas of your premises. Shining a strong torch at a low angle should reveal tracks clearly. To establish if an infestation is active, sprinkle fine flour or talc along a small stretch of floor near the footprints and check for fresh tracks the next day.

5⁄

Burrows:

Brown rats are well known for digging and excavating extensive burrow systems for shelter, food storage and nesting. They build burrows next to old objects or structures, and are also found in secluded areas such as landscaped areas and planted borders.

6⁄

Damage:

Rodents can chew through electric cables, which is perhaps the most dangerous aspect of an infestation as it causes a fire hazard, while also being very difficult to spot. Gnaw marks, shredded paper and damage to food storage containers are also common signs of rodent activity.

Although infestations can be eliminated, it is preferable to prevent them. You can do this by going back to basics and making sure you don’t provide these creatures with the ideal conditions to thrive. Simple things like ensuring that food waste is properly sealed and stored can make a big difference, as can sealing any obvious holes in the exterior of the office building with wire wool, caulk, metal kick plates or cement.

If you spot a rodent in your building or fear you may have an infestation, there are a number of targeted, customisable treatments available, which can eliminate rodents quickly, while also ensuring the complete

“To establish if an infestation is active, sprinkle fine flour or talc along a small stretch of floor near the footprints and check for fresh tracks the next day”

safety of building users.

As hygiene is such an important factor in any office facility (large or small) it is essential that visitors to the building receive an impression of cleanliness at all times.

This impression relies on both the visible appearance of the property and also its smell. In some circumstances, once a rodent has consumed rodenticide it may die in an inaccessible place, such as a cavity wall or under a floorboard, which can cause an unpleasant smell for several weeks as it decomposes.

The Rentokil Rodent Odor Control Service, which uses unique scenting cubes to mask the smell of rodent activity, can provide a solution.

While most offices are in urban areas, some do have grounds. These provide visitors with an important point of reference when assessing a property. External measures are important in any pest control strategy, so FMs should consider how these could be seamlessly integrated into the building’s grounds without compromising aesthetics. This can be achieved by installing innovations such as the Ambius Hideaway: a large exterior planter that has been designed to also incorporate a hidden rodent bait station.

Whether you’re dealing with a pest problem or are looking to prevent one, it’s important that you know who to contact. It’s the role of external contractors to be fully up to date on the legal changes in their area of expertise. Pest controllers are no different, so if you’re in any doubt as to what methods to use, it’s always best to check with the experts. FM FM WORLD | 23 APRIL 2015 | 35

16/04/2015 14:25

FM MONITOR OLIVER HEATH

HOW TO...

Oliver Heath is the biophilic design ambassador for Interface

IN CORPOR ATE BI O P H I L I C DES I GN I N TO THE WOR KPL ACE

ncorporating nature-inspired design into the workplace has proven physical and psychological benefits for the occupants, but how can FMs go about practically including natural elements into the office?

Oliver Heath explains

I

The biophilic design movement is founded on the idea that humans have an intrinsic connection to the natural world and crave its calming presence. Although the advantages of re-establishing this bond between nature and man have been shown in recent research, it can be hard for FMs to visualise incorporating biophilic elements into a workplace without a large amount of time, disruption or expense.

But whether it is an existing place or new build, there are simple techniques that can be used to create a solid foundation for biophilic design, ensuring that occupants feel the real benefits of bringing the outdoors inside.

1⁄

Maximise natural light

When asked about the most desired element in an office, 42 per cent of office workers in Europe, the Middle East and Africa listed natural light as their first choice. Sunlight is the most fundamental aspect of the natural world, and whether there is ample or limited lighting available, FMs should maximise this as much as possible. This could mean rearranging furniture to ensure that desks are around the perimeter of a workspace near windows, or busy circulation areas are nearer the centre of a building. By considering the 36 | 23 APRIL 2015 | FM WORLD

36_How to_indd.indd 36

function of space, natural light can be optimised for longterm workstations, rather than spaces that are only temporarily occupied. Positioning meeting rooms or communal areas in the middle of the building can also allow employees to thrive on the energy of the hustle and bustle to spark creative thinking.

2⁄

Consider the layout

When discussing biophilic design, the whole human approach must be considered. On any given day we journey through a range of social, emotional, physical and psychological needs that must be catered for in the workplace to optimise efficiency.Nature offers an endless range of landscapes, such as open grassy fields, compact forest and isolated caves. As the natural world provides this variety, so too should a working environment.

This could be separate rooms for concentration, creative areas for collaboration or breakout zones for relaxation.

Zoning can be used to create various atmospheres within one single space, as a tool to assist with way finding, or to reflect corporate identity. Zoning can be achieved by dividing the floor space through differentiating flooring colours or designs in particular areas or by using furniture to split up the location.

Complementary colours can be easily combined to create a relaxed feel, whereas contrasting colours that are totally unrelated combine to give a striking and vibrant effect.

3⁄

Introduce greenery

Greenery such as plants, flowers and trees are not only aesthetically pleasing, but have been proved through research to restore cognitive functioning and improve productivity. They also have the added advantage of being cheap, and can improve the air we breathe by boosting oxygen levels and removing toxins.

If a workplace has access to outdoor spaces such as a balcony, grassy verge or garden areas, these areas can be developed as an external additional to the indoor work environment, where employees can escape to focus or relax. Simple ideas, such as adding bird feeders to outdoor spaces, can also encourage wildlife to an area, ensuring it isn’t just loved in the summer, but instead all year round.

“Simple ideas, such as adding bird feeders to outdoor spaces, can also encourage wildlife to an area, ensuring it isn’t just loved in the summer”

4⁄

Natural materials

Four-fifths of the UK workforce is based in urban areas where views of natural landscapes are impossible to achieve. But FMs can instead look at references to nature as an alternative to the real thing.

Blurring the boundary from outside in by mimicking natural materials is a great starting point.

Furnishings that mirror natural textures, colours and patterns can have real benefits. Surface level materials are also low-cost and easy to incorporate and can feature nature-inspired patterns that reflect the randomness and informality of natural landscapes.

5⁄

Design plans

Small spaces can be optimised to have a biophilic twist. Making sure that neutral colours are featured near window spaces will help maximise light reflection, and colour schemes can be used to evoke the sense of being outdoors. Research has shown that natural colours such as blues, greens and yellows can affect worker creativity and productivity. Including biophilic photographs or paintings (wide, open images of landscapes) on walls or the digital equivalents of nature on TV and computer screens, can also help create the illusion of a natural landscape.

6⁄

Added extras

Natural sounds and smells are also a great additional technique.

Sounds such as rainfall, waves or birdsong and smells such as cut grass, fresh flowers or soft perfume scents could help aid concentration without workers even realising. FM www.fm-world.co.uk

16/04/2015 17:06

FM MONITOR ADRIAN CAMPBELL

TECHNICAL

Adrian Campbell is head of Workplace Design, The Senator Group

OF F ICE F U RN ITUR E T R EN DS I N COLL AB OR ATIVE S PACES

s staff become used to agile working rather than being tied to a desk, there is scope to develop a variety of different office space designs to foster corporate creativity and collaboration, says Adrian Campbell

A

Over the past decade the workplace has seen a dramatic transformation. Offices are now smarter, more flexible and, ultimately, more userfriendly than ever before. In some industries – creative and technology in particular – this has been driven by a desire to make the workplace a more enjoyable place to be.

The result has been the advent of what some may see as adult playgrounds.

For other businesses, which are perhaps enthused by the evolving workplace, or affected financially by the recession, the introduction of more flexible working has made the efficient use of space a priority at boardroom level.

These are just a few of the many issues at play in the metamorphosis of our expectations when it comes to the workplace. Whether at our desks or on the high street, we have grown used to thinking as consumers and, given that we spend most of our week at work, we expect to have the best facilities and latest technologies.

Spare a thought then, for the designers who are creating workspaces against an everchanging vision of how businesses and their people want to work. Designing furniture that facilitates this is a daily challenge and an inspiration. www.fm-world.co.uk

37 Technical.indd 35

Manufacturers are constantly developing their offerings to make sure they are ahead of the curve, regularly reviewing the changing trends at play and incorporating these into conversations with FMs and workplace designers.

One size won’t fit all As businesses have become more tech-savvy and flexible in the way they work, so too have they become more diverse in the way they use workspaces.

Large corporates and government organisations are as open to new working patterns as SMEs and start-ups, so workplace designers are working to more detailed briefs than ever before.

Furniture designers and manufacturers are developing greater flexibility in their products, ensuring that they are appropriate for a multitude of spaces and purposes. This has encouraged an increased focus on modular design, allowing businesses to create spaces that are flexible and can be reconfigured depending on their use at any given time.

Long gone are the days of the cubicle; employers are enjoying the benefits of adopting a culture where people are encouraged to share and collaborate. Although the open-plan office has its merits, an office needs a variety of spaces for people to perform a multitude of tasks.

Broadly, these tasks can be categorised into ‘work’, ‘share’, ‘source’, ‘show’ and ‘refresh’. In a typical working day, a person may need to collaborate with colleagues on a project, find a quiet hour to reply to emails, and then deliver a presentation as part of a wider team. Designers are therefore creating spaces that can facilitate all these activities, as well as rest and relaxation – sometimes with a multifunctional brief.

University challenge Much has been made of the influx of millennials into the workplace, and the idea of activity-based work has been further driven by this generation’s experience of higher education. Those entering the workplace have studied in well-funded, multi-functional university facilities.

Modern university libraries now cater for individual study, alongside collaborative spaces and hot-desking facilities.

Millennials are well versed in this approach, so the importance of designing for activity-based work cannot be overstated.

“The workplace has expanded beyond the office. The result is that the workplace at large has had to develop a greater sense of destination”

Technology is also playing a big part in design. While IT departments continue to evolve to accommodate new devices and systems, interior designers are looking for original solutions that will make the transition easier and support different technologies and formats.

Whether it’s an ergonomic desk set-up that encourages interaction across a multitude of devices, or breakout furniture pods with access to charging ports, product designers are thinking ahead to facilitate tasks and people during the working day. This all aids productivity, and creates the feeling of a seamless, integrated workspace.

The destination With greater numbers hot-desking and using videoconferencing technology, the workplace has expanded beyond the office. The result is that the workplace at large has had to develop a greater sense of destination. Despite an initial wave of support for people working from home or hot-desking, many businesses are now trying to attract people back to the office. Central to this trend has been the realisation that, while flexibility is an incentive for staff, ultimately, collaboration and good communication have a higher impact on productivity.

The motivation for designers has consequently changed. As the lines between work and play blur, the office has become a selling point for businesses.

People have greater choice about how and where to work, so the office must have the facilities and surroundings to make it a destination of choice rather than just a place we go to work. FM FM WORLD | 23 APRIL 2015 | 37

16/04/2015 14:26

BIFM NEWS BIFM.ORG.UK

BIFM AWARDS

Tickets and tables Tickets and tables are now available for the BIFM Awards taking place on 12 October at The Grosvenor House Hotel, Park Lane, London W1K 7TN. The Awards are a mustattend event – attracting more than 1,350 professionals, the black-tie evening is a highlight of the FM calendar. Alongside acknowledging the best in the FM industry, the event also encompasses networking, celebration and fun.

Tables and ticket options include: Individual ticket: £250+VAT ● Invitation to attend the drinks reception ● Three-course meal, coffee and petits fours ● Awards ceremony with celebrity host ● Grosvenor House Hotel accommodation discount for the evening of the ceremony* ● Evening entertainment (charity casino and live music) ● Advance drinks order through the venue# Standard table of 10: £2,400 + VAT (equivalent to £240 per person) ● As per individual ticket Standard table of 12: £2,760+VAT (equivalent to £230 per person) ● As per individual ticket Premium table of 10: £3,400+VAT ● As per individual ticket ● Access to the VIP drinks

guest list ● Table photo printed and posted post Awards ceremony ● Multiple table bookings will guarantee tables are positioned next to one another.

Premium table of 12: £3,900+VAT ● As per premium table of 10

BIFM Volunteer ticket: £160+VAT ● As per individual ticket

* Limited availability, bookings must be made directly with The Grosvenor House Hotel #All advanced drink orders must be made directly with The Grosvenor House Hotel Timings: 18:30 – Doors open, drinks reception commences 19:30 – Three-course dinner, followed by coffee and petits fours 21:30 – Awards ceremony, with celebrity host 23:00 – Entertainment, including band and charity casino 01:00 – Carriages Dress code: Black tie.

Glittering prizes: The Awards are the highlight of the FM calendar

Please note: the 2014 ceremony sold out the month before the event, and not all places on the waiting list could be fulfilled, so early booking is a must.

professionals, teams, companies and representative bodies take part to highlight the important role of FM. The focus for 2015 is ‘Building Resilience for the Future’.

“Around the world we face a variety of challenges whether that’s political upheaval, energy crises, extreme weather or challenging economic conditions – and it’s great FM that can help us get through these challenging situations and mitigate the risk to businesses and the general public. This year’s theme will help to reinforce and remind the business community, governments and the general public that FM professionals play a key role in building resilience and achieve

i Tickets and tables can be secured from www.bifmawards.org/ the-ceremony, or email awards@ bifm.org.uk

WORLD FM DAY 2015

Get ready for 10 June

reception ● ½ bottle of wine per person ● Premium table position in ‘The

Great Room’ ● Logo-branded table number ● Exclusive, advanced pdf of the 38 | 23 APRIL 2015 | FM WORLD

38-40_BIFMNews.indd 38

Global FM has announced 10 June 2015 as the date for the 7th annual World FM Day. World FM Day is a day of worldwide celebration of FM, in which FM

this in a number of ways”, said Duncan Waddell, chairman of Global FM. World FM Day events will cover aspects such as: ● Risk and business continuity ● Sustainability ● Energy management Global FM is working with corporate supporter NJW, a provider of global workplace management technology and services, on the World FM Day initiative. NJW will be hosting a one-day conference in London focusing on Workplace Continuity on June 10. i Events will take place during 8-12 June. Details will be published on Twitter @WorldFMDay and www.globalfm.org.

www.fm-world.co.uk

16/04/2015 14:26

Please send your news items to communications@bifm.org.uk or call +44 (0)1279 712 620

BIFM EVENTS

Value of free events BIFM understands the value of free events for members and networking is significant for many, to enable knowledge sharing, personal development and career progression. We want you to continue enjoying the benefit of attending these free events and gaining CPD through your membership, but the nature of a free event has led to a high number of non-attendees.

On some occasions we have fully booked events but more than 50 per cent of delegates fail to attend on the day. Although it is completely understandable that unforeseen circumstances do occur and can lead to nonattendance at certain events, we want to ensure that your delegate space is available for another member should there be a waiting list.

We would also like to highlight the enormous amount of time, effort and cost that goes into the organisation of these many free events by all of our committee volunteers. Many of the events that run in a Region or Special Interest Group (SIG) are organised by volunteers who are passionate about the FM industry and wish to bring insightful events and networking opportunities to you and all our members. They do this through event planning from start to finish and can include the sourcing and booking of a venue, catering, sponsors and speakers, among many other tasks that are required to carry out a successful event.

We would really appreciate notification if you are unable to attend an event for any reason – all you need to do is inform the relevant Region or SIG Event Organiser to remove your name www.fm-world.co.uk

38-40_BIFMNews.indd 39

GUEST COMMENT

Leigh Carter is Lead Judge for ‘New Product or Service of the Year’ in the BIFM Awards, and Strategic Development Director at Interserve

BIFM AWARDS INNOVATION

ne of the three themes for the BIFM Awards 2015 is innovation – so what does this term mean to the world of FM services and delivery? It is a term that is liberally used in bids and many clients bemoan the lack of it in delivered contracts, so what is it and why is it important?

We live and work in a fast-changing world – and this means constant new changes that impact the workplace, workforces and customers we support. Which means the services and support we deliver need to constantly evolve.

This brings great challenge for FMs and specialist suppliers, who often have little time, resources and budget to research and develop new ways of doing things, but is also a great opportunity to be truly innovative about how and what services are delivered.

Innovation doesn’t necessarily need to be big or expensive; sometimes it is the simplest ideas and changes that can have a major impact. In our industry we also have the opportunity to ‘borrow’ innovations from other industries and sectors. How much of the technology we take for granted today started life as an innovation in the FM industry?

Another important point to remember is that in the FM industry we all tend to innovate day in, day out, as a matter of course. FM is largely about responding to a myriad of ever-changing circumstances and challenges that require inventive and new solutions. What we are not always good at is recognising our ‘innovations’ and packaging and sharing them more widely.

This is why these categories in the BIFM Awards are so important – as hopefully it encourages everyone in the business to stop and think about what they have done and write it down.

The innovation categories for the awards typically generate a wide range of entries from large and small organisations. Here is a reminder of the categories and what we are looking for:

O

“FM IS LARGELY ABOUT RESPONDING TO A MYRIAD OF EVER-CHANGING CIRCUMSTANCES AND CHALLENGES”

● Innovation in Technology and Systems The most innovative application of systems or technology in FM. It can be simple and inexpensive or the most complicated rationalisation. ● New Product or Service of the Year The product or service that through its development and utilisation has had the most positive impact in the work and/or social environment in which we live.

I look forward to seeing your pioneering entries! i Full details on all BIFM Awards categories are available on www.bifmawards.org. Entries close 22 May.

FM WORLD | 23 APRIL 2015 | 39

16/04/2015 14:27

BIFM NEWS BIFM.ORG.UK

from the list. This information can be found on the BIFM Event Calendar www.bifm.org.uk/ events. i Alternatively, please contact the Membership Team on membership@bifm.org.uk

PROPERTY MATTERS

South Region CPD event Members from the BIFM South Region recently gathered to discuss the latest trends in lease management, service charges and corporate real estate issues. This gave members the opportunity to gain expert knowledge and discuss their own issues about leases and service charges.

Mike Greenwood gave an overview of the current lease trends and how they had reduced from the traditional 25 five-year terms with few lease breaks to a more normal three to five-year term now.

Mike Chalcraft and Mark Llewelyn–Jones gave an update regarding the corporate occupier and how by working collaboratively with tenants, the service charge could be well managed and used as an asset.

All speakers confirmed that 2014 was the strongest year for occupier activity since the downturn in all the regional cities. Take-up was lower in the South-East owing to the amount of space under offer and lease event-driven requirements, but it is expected that 2015 will show a marked improvement.

The occupier recovery has also led to growing interest from investors, pushing yields lower during the year. It has also triggered a new wave of speculative development. All the big cities now have some speculative office development under way – the first time in almost a decade that this has happened.

Thanks to Vail Williams for hosting and providing refreshments, and to the speakers. i Learn more about this region at www.bifm.org.uk/south. BIFM South Region is supported by Hays Southampton.

MEMBERSHIP

New organisation members BIFM would like to welcome: ● Artemis Interior Services Limited ● BT Advanced Operation and Maintenance (BTAM) ● Bureau Veritas UK Ltd ● GBR Phoenix Beard ● Light Rabbit ● Managed Property Services ● NHS Property Services Ltd ● Restock Resources Limited ● Search Consultancy ● The Genuine Dining Co. ● The Vital Element (UK) Ltd ● The Wellcome Trust ● University of Arts London ● Urgent Technology Ltd ● Whitbread PLC i Learn more about corporate or group membership at www.bifm.org. uk/corporatemembership, email corporate@bifm.org.uk or call +44 (0) 1279 712675

BIFM TRAINING STAYING AHEAD OF THE PACK

he old Chinese saying about living in ‘interesting times’ has never been more apt than in today’s turbulent business world. Since the economic crisis of 2008 the fall-out from tough operating conditions and drastically reduced budgets has been widely felt by individuals in all sectors and at all levels in organisations. But those with the right knowledge and skills to make a difference are far more likely to succeed in a jobs market that seems set to remain both volatile and highly competitive.

Staying ahead means being able to anticipate which capabilities will be most valuable in handling the growing range of challenges facing organisations in the public and private sectors, and individuals need to make sure they maintain the credentials to impress.

Being able to evidence a commitment to professional development can be a major differentiator in today’s highly competitive jobs market, so don’t lose out. There are now exciting opportunities to choose from at every level – from apprenticeships to first degree and post graduate level qualifications, plus an expanding range of CPD opportunities, including those offered by the BIFM and BIFM Training.

T

If you’re not sure where to start here are our top tips for your 2015 training plan: Check out the new BIFM’s FM Professional Standards. They will give you a feel for the key capabilities that apply to different levels of FM practice – and show you how these link into the BIFM Qualifications. See further details at www.bifm.org.uk/FMprofessionalstandards

1

2

Prioritise your main training objectives for 2015.

Are you likely to be taking on new responsibilities – or do you need to top up or refresh your knowledge and skills in specific areas? What kind of training or learning will best meet your needs – depending on when and how you like to learn? www.bifm-training.com

3

Where next in your FM career? Whether or not you have existing qualifications, would additional accreditation help your prospects either where you are now, or with another organisation? Sign up now.

i For further help and advice on CPD courses, qualifications, e-learning or in-house training for groups of staff, please contact us at BIFM Training on 020 7404 4440 or at info@ bifm-training.com and www.bifm-training.com

Or share your thoughts and experiences with us through Facebook: facebook.com/bifmtraining and Twitter: twitter. com/bifmtraining

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FM DIARY INDUSTRY EVENTS 30 April | Electrical safety management workshop Organised by the Institution of Engineering and Technology, supported by BIFM. A step-by-step guide to the code of practice for electrical safety management.

Venue: Strand Place Hotel, London Contact: Visit www.theiet.org/ electrical-safety to buy tickets.

13 May | ThinkFM – The Competitive Edge: gaining competitive advantage through the workplace The ThinkFM conference will be held at Kings Place, London.

Confirmed speakers include Munish Datta, head of plan A and FM, Marks & Spencer; Monica Parker, founder, Hatch; Dave Coplin, chief envisaging officer, Microsoft; and Frank Van Massenhove, FPS Social Security.

Venue: Kings Place, London Contact: Visit www.thinkfm.com.

Sponsorship and advertising opportunities available.

1-3 June | EFMC 2015 The BIFM, IFMA and EuroFM have partnered to hold the European Facility Management Conference.

BIFM members receive a 10 per cent discount on tickets.

Venue: Glasgow Contact: To find out more, visit www.emfc-conference.com 16-18 June | Facilities Show The annual conference, in association with BIFM, and colocated with IFSEC International, FIREX International, Safety & Health Expo, Energy & Environment Expo and Service Management Expo,

Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229

returns to ExCeL. Speakers include Baroness Karren Brady and Sir Ranulph Fiennes OBE. Venue: ExCeL, London Contact: To find out more, visit www.facilitiesshow.com 23 July | BIFM AGM 2015 Details to be made available shortly.

Venue: London, TBC. Contact: Visit www.bifm.org.uk or email membership@bifm.org.uk 12 October | BIFM Awards The BIFM’s annual awards ceremony, bringing together the leaders in the sector with the winners to celebrate excellence in FM and giving national recognition to the leaders in the profession.

Sponsorship opportunities available.

Venue: Grosvenor House, London Contact: Visit www.bifmawards.org or email awards@bifm.org.uk Follow @BIFMAwards on Twitter.

IRELAND REGION 22 May | ISO awareness session Hosted by BIFM Ireland region’s North branch, this is designed to keep BIFM members informed of updates and forthcoming changes to ISO standards. It will be run by Gavin Kane of QUADRA. Venue: Old Common Room, Queens University, Belfast BT7 1NN Contact: For more information contact Dan Uprichard, email danuprichard@ymail.com, call 07831 548803, or visit www.tinyurl.com/ln6wa5l MIDLANDS REGION 6 May | Health & Safety: Where does the buck stop? Client or

Looking to upskill your staff?

contractor?

Hosted by the Health & Safety Laboratory. Keynote speaker, Peter Hall, president of the International Institute of Risk and Safety Management. Further presentations on major injuries in the workplace. From 8am.

Venue: Health & Safety Laboratory, Buxton, Derbyshire, SK17 9JN Contact: Email Nicola Lathbury at nicola@hexagonfm.co.uk or visit www.tinyurl.com/midhealthsafety NORTH REGION 14 May | Key learning event – performance management A joint event with the Women in FM SIG. The event will focus on effective management of performance in FM. Speakers include Emma Bailey, Interim FM Solutions, Lucy Jeynes, Larch Consulting, and Lucy Black, Facilities Analysis Limited.

Venue: NHS Property Services, 3 Piccadilly Place, Manchester M1 3BN Contact: Email Mark Whittaker at mark.a.whittaker@integral.co.uk to register interest. Tickets to be released later this month.

SCOTLAND REGION 28 May | Regional Golf Day Sponsored by FES FM, from 12.30pm. Individual entries are priced at £60 + VAT and includes soup/filled roll, game of golf and a three-course evening meal followed by the prize giving.

Venue: Stirling Golf Club, Queens Road, Stirling FK8 3AA Contact: Email bill.anderson@ telerealtrillium.com

SOUTH REGION 29 April | Engineering a problem The latest updates on hard service facilities management.

Presentation by Nigel McElvenny, energy and maintenance performance manager, British Gas. Venue: Old Mutual House, Portland Terrace, Southampton SO14 7EJ Contact: Email Ian Fielder at ian.r.fielder@gmail.com 27 May | Engineering a problem The latest updates on employment law in facilities management.

Venue: West Sussex County Hall, Chichester.

Contact: Email Ian Fielder at ian.r.fielder@gmail.com SPECIAL INTEREST GROUPS 29 April | Workplace - Anatomy of a high performing workplace Tim Oldman, Leesman Index, will outline the methodology for the use of measurement in the workplace, and will discuss the successful use of data in the creation, management and development of the modern highperforming workplace.

Venue: Network Rail, Quadrant:MK, Elder Gate, Milton Keynes MK9 1EN Contact: Email Bob Seddon at Bob.Seddon@ardpm.co.uk or visit www.tinyurl.com/ workplacesigevent to book tickets.

11 May | Rising FMs - Open building event An open building site visit.

Venue: More information TBC. Contact: Email Jason Gurd at risingfms@gmail.com or call 07984 295185.

JTL provides a range of programmes that can be tailored to meet your business needs including:

• Facilities Services • Team Leading • Leadership and Management All can be accredited by City & Guilds or the Institute of Leadership & Management.

Minimum numbers apply to tailored programmes.

Phone Kim O’Leary for more details: 01978 663747 or 07920 586 071

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FM MONITOR PRODUCTS PUT TO USE

Call Greg Lee on 020 7880 7633 or email greg.lee@redactive.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

CASE

IN POINT FEATURE CASE STUDY

MoD leaps into LED era with Energys Group PROBLEM Across UK Government, the pressure is on senior personnel to reduce costs. There is also a growing awareness that these bodies need to be operating in a technologically efficient fashion that will have the least possible negative impact on the environment. The Ministry of Defence (MoD) is the latest organisation to require an upgrade to its lighting, seeking reduced energy use and maintenance costs through a Defence Infrastructure Organisation (DIO) initiative.

The new lamps have been installed across multiple sites and environments, including street lighting, flood lighting, parking spaces (both indoors and outdoors), warehouses and hangars, and perimeter lighting. The LED lamps deliver an efficacy of more than 140 lm/W and a life expectancy exceeding 40,000 hours.

OUTCOME “The payback period has been very rapid – less than one year,” said Energys Group managing director Kevin Cox. “They now have a lighting infrastructure that will deliver substantial energy savings and will require significantly less in the way of support and maintenance.”

SOLUTION With multiple sites involved in the scheme, and an obvious need to minimise disruption, a retrofit solution represented the best way forward. Energys Group’s New Vision range of LED lamps was chosen for use wherever the

existing lighting was suitable for retrofit. The range enables the retrofit conversion of existing metal halide and sodium SON fixtures.

Energys provided 5,694 LED lamps to replace the outdated SONs.

Richard Burbidge provides safe Chessington exits

Fan upgrade leads to 75 per cent energy savings

Jangro’s Site Manager is instant compliance resource

PROBLEM

PROBLEM

PROBLEM

Chessington Azteca Hotel, part of the Chessington World of Adventures Resort, required an aesthetically pleasing design for its escape staircase.

A multinational professional services firm in London wished to reduce the noise, reduce the need for maintenance and reduce the energy consumption in its headquarters.

Facilities managers are required to deal with a minefield of compliance and legislation for cleaning products, which can change each year.

SOLUTION Richard Burbidge’s commercial pine stair parts were installed on the hotel’s escape staircase to provide a safe and secure exit for staff and hotel guests. The system’s stop chamfer design softens the edge of the balustrades and newels, creating a visually appealing look, as well as a robust and durable structure to withstand knocks and dents.

OUTCOME Robert Wright, hotel operations director, said: “the system provides an important safety barrier for customers and staff and we’re very pleased with the finished result.”

Call 01691 678300, or visit www.richardburbidge.com

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SOLUTION ebm-papst, Norland Managed Services and Cinque Energy Solutions worked together to upgrade the site’s fan coil units. The upgrade involved replacing AC fan motors coming to the end of their life with high-efficiency EC fans with a customised control platform. The entire upgrade involved 1,200 Fan Coil Units (FCUs) in total across a 10-floor building.

As part of the upgrade, a customised control platform was also included, which meant that the HVAC system could be controlled effectively by managers on site.

OUTCOME The full upgrade is predicted to provide total energy savings of 75 per cent, which equates to monetary savings of £54,000 per annum overall.

Visit www.ebmpapst.co.uk for more information

Call 01306 621 546 for more information Email: kcox@energysgroup.com Visit www.energysgroup.co.uk

SOLUTION Jangro’s Site Manager is available to its online customers and contains safety data sheets, COSHH risk assessments and process risk assessment documents. When a new product is ordered, the relevant compliance information such as safety data sheets, chemical risk assessment or work equipment risk assessment will be added to the FM’s personal Site Manager area.

OUTCOME Joanne Gilliard, operations director at Jangro, said: “Site Manager is designed to make your business compliant and help you avoid prosecution by delivering up-to-date information.”

For more information, call 0845 458 5223 or visit www.jangro.net

www.fm-world.co.uk

16/04/2015 17:06

FM PEOPLE

MOVERS & SHAKERS

BEHIND

DATA

THE JOB

ANDY ASHE

TOPIC TRENDS

NAME: Andy Ashe JOB TITLE: Facilities manager ORGANISATION: Ministry of Sound Group Ltd

Any interesting tales to tell?

One has to be my first day at Ministry of Sound, having to deal with a passed-out student from the night before who only had one shoe and no idea where she lived. Good job she had her driving licence with her address on it. When she woke up we got her a taxi home. I thought ‘if this is what the first day is like it’s going to be different working here’.

OUR INTERVIEWEE RATES THE IMPORTANCE OF CURRENT FM TOPICS OUT OF 10. THE ‘AVERAGE’ SCORE (IN GREEN) IS TAKEN FROM OTHER RECENT INTERVIEWEES.

Ensuring compliance with legislation

9

9

AVERAGE

ANDY ASHE

What’s been your career high point to date?

To manage the HQ London office and nightclub and reception and maintenance teams ensuring that service levels are always high.

Completing a major redevelopment of three areas of the club in a three-week period, finishing it on the night we re-opened right on time, and being part of the project management team that moved the Liberal Democrats Party HQ in 2011.

What attracted you to the job?

If I wasn’t in FM, I’d probably be…

I’ve always been involved in music and the challenge of managing an iconic venue as well as the offices was appealing. The variation in the role also was exciting.

In a trade of some sort.

Key responsibilities

How did you get into facilities management and what attracted you to the industry?

WHAT SINGLE PIECE OF ADVICE WOULD YOU GIVE TO A YOUNG FM STARTING OUT? “Ask as many questions as you can to learn and experience – and knowing your/any building inside out is key to any successful FM”

I was registered to an agency in 1999 and they offered me a position in music copyright company as a FM assistant. Over seven years I worked to coordinator level then moved to an architect as FM for three years and now here at Ministry of Sound. I’ve always liked helping people and with customer service always at the forefront of a FM role, I think it fits well with my character.

The maintenance of the club.

Just to see reactions. The things some of the public do on a night out are bizarre. Some mornings you come in and wonder – how did they manage to do that?

If you could change one thing about the industry, what would it be?

I believe a facilities team that works as a full in-house team and covers all sectors of the service is beneficial to a business.

Switching it on and off doesn’t always work; that’s why we are here!

How do you think facilities management has changed in the last five years?

It is a lot more recognised across a range of sectors.

The most recent has been the redevelopment project in the club in three weeks, having contractors working around the clock as well as managing the office at the same time with very few hours’ sleep in a period of a month. I was kicking builders out one end as customers came in the other end. It was like a scene out of Changing Rooms – very satisfying seeing it completed and everyone enjoying the new space.

And how will it change in the next five years?

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2

Working on energy-efficiency initiatives

7 6

Adapting to flexible working

5 6

Which “FM myth” would you most like to put an end to?

What has been your biggest career challenge to date?

www.fm-world.co.uk

5

If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?

My top perk at work is…

Working with like-minded people and representing a strong international brand – also CDs and merchandise are good and the free nights (if I can stay awake that late).

Introducing/ working with new forms of IT

Maintaining service levels while cutting costs

8

9

I’d love to see more in-house FMs. Do your friends understand what FM is?

I would say they get the gist of it.

Have you got a story to tell? We are looking for facilities managers to feature in Behind the Job. Contact the team at editorial@fm-world.co.uk for more information

Adapting FM to changing corporate circumstances

8

7

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Appointments

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Call the sales team on 020 7324 2755 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

jobs.fm-world.co.uk

16/04/2015 11:34

Estates & Facilities

Senior Services Manager Starting Salary: £39,685 per annum – 36 hours per week (Out of hours work may be required) Ref: C/7050/45/2015 Over recent years, having completed the impressive refectory extension, new sports building and most recently, the new library infill project, St Mary’s is proud to have achieved full University status. It has also acquired additional properties and continues to look at potential developments for both academic and residential use off the main site. Future projects include a proposed multi million pound library building and the development of a plan to better utilise our Teddington Lock site. Short and mid-term plans include a considerable programme of high profile, refurbishment projects that are to be dovetailed within cyclical and longer term maintenance programmes. The Estates & Facilities teams pride themselves on their flexibility and adaptability.

One of the most challenging aspects of the future is the continued development of the teams, their processes and procedures in order to support an efficient and cost effective 21st century service delivery.

With four direct reports, the Senior Manager will be responsible for the operational management of quality driven services delivered by the Security, Maintenance, Housekeeping and Grounds teams as well as working closely with external partners in a positive and progressive way and ensure University College funds are managed, monitored and spent in the most efficient, effective and economic way.

The Estates & Facilities Service is seeking a skilled and motivated professional to join its multi-disciplined team as the Senior Services Manager.

To apply for this role please contact: hrjobs@stmarys.ac.uk

Reporting to the Director of Estates & Facilities, this newly created post will ensure the delivery of a client-focused, cost-effective FM service for all St Mary’s University College sites (currently located on Waldegrave Road, Waldegrave Park, Strawberry Hill Road, Swan Island, and Teddington Lock) in order to support and assist with the delivery of goals of both the Department and University.

Interviews are to be held on Thursday 14 May 2015.

You will be qualified to degree level or equivalent standard in a facilities management and also be a certified member of a relevant and recognised professional body such as the British Institute of facilities Management (BIFM). Consideration will also be given to those applicants who can clearly demonstrate relevant experience and achievement at senior management level, within hard and soft service provision environment.

The closing date for applications is 9am Friday 1 May 2015.

St Mary’s University College is committed to be an equal opportunities employer

Bring your expertise to a managing agent Director of Health & Safety London • £Competitive A Director level Health & Safety professional is required by a renowned managing agent based London. Working with a team of c.30 Facilities Managers, this is a newly created role which has the remit of driving operational best practice Health & Safety across three of the company’s most prestigious sites. To be successful in this role, you will have had a distinguished career as a Health & Safety professional – ideally within the property sector, you will have strong stakeholder management skills and be competent at implementing procedures as well as holding NEBOSH qualifications.

Ref: DaB1261331

Assistant Facilities Manager London • £25,000 - £28,000 + Benefits package An illustrious managing agent is seeking an enthusiastic FM professional to deliver a high-class facilities service to its clients within one of its trophy buildings. The role has a soft-services bias and will involve building and maintaining relationships with your own top-tier tenants, overseeing site Health & Safety, as well as undertaking regular building inspections and administrative duties within this modern property. You will have experience in liaising with and managing the expectations of multiple commercial tenants within a facilities related role previously.

Ref: CS1261211

Offices globally www.cobaltrecruitment.com Please apply for either of the above roles by emailing apply@cobaltrecruitment.com or call 020 7478 2500 to speak with David Bremner or Chris Sycamore quoting the relevant reference number.

jobs.fm-world.co.uk

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The power of people

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REQUESTS

Unless otherwise stated, all surveys mentioned on this page will keep your contact details confidential at all times and not use them for commercial purposes

SURVEYS / POLLS / EVENTS / RESEARCH

CALLS TO

ACTION HERE’S WHERE WE BRING TOGETHER ALL THE LATEST REQUESTS FOR YOUR INPUT – AND THE REASONS WHY IT’S WORTH YOUR WHILE TO GET INVOLVED ( = DEADLINE FOR ENTRIES)

THE WORKPLACE CONVERSATION What An online debate about the future of the workplace.

Commitment Comment and response to suggestions for organisational change. The level of commitment up to you.

Why It’s an opportunity to have your say and engage with others on an important topic.

Notes We’re at stage 5 of this process, with a 10-strong shortlist of ideas to respond to the following challenge: ‘aligning workplace with overall strategy’. The idea that wins out in this process will be published in May and presented at ThinkFM. www.theworkplaceconversation.com

ANNUAL SALARY SURVEY 2015 What Our 10th annual salary survey will report on your remuneration, prospects and appetite for changing jobs in 2015.

Commitment It’s an online survey comprising a mix of multiple choice checkbox and typed responses. It should take you no more than 10 minutes to complete.

Why Your responses will influence our forthcoming ‘Pay & Prospects’ edition – and as an added incentive, one person from all those who complete the survey will be selected at random to receive £300.

Notes There’s to be a presentation on the results at this year’s Facilities Show in June. http://tinyurl.com/ FMWorldSalarySurvey-2015 Friday 1st May 2015

Tuesday 5th May 2015 (winner announced)

15 MINS OF FM FAME What FM World’s event for the annual World FM Day, which celebrates all things facilities.

Commitment FM World is asking facilities managers to take part in ‘15 Minutes of FM Fame’. We are looking for participants to answer questions on exactly what you're doing in the specific 15 minutes of the day you've been allotted.

Why With all interviews brought together, you’ll be helping us paint a picture of a typical day in the life of FM. Your responses will also help form a feature article for this year’s Guide To Careers In FM. Notes Open to all FMs, we’ll require you to be available during your allotted 15 minutes to answer questions for our live blog.

Email editorial@fm-world. co.uk to register your interest 31 May 2015

What The BIFM Awards celebrate the industry's best individuals and projects.

Commitment A £225+VAT application fee per submission (you may enter multiple categories). You’ll also need to prepare a report for review, host a site visit from judges and give a presentation.

Why The awards are widely regarded as the most prestigious awards in the industry. Those nominated can benefit significantly from greater awareness of the FM function within their organisation and beyond.

Notes The process culminates in awards night at the Grosvenor House Hotel, London, 12th October. www.bifmawards.org 22nd May 2015

IN THE NEXT ISSUE OUT 7 MAY

FEATURE: FM’S ROLE IN MASTERPLANNING SITES /// FEATURE: THE TRI-BOROUGH MODEL – WHAT NEXT? /// FEATURE: COOKING UP CHANGES IN CATERING /// PREVENTING BIRD INFESTATIONS /// DESIGNING HEALTH & SAFETY POLICIES /// CASE STUDY: BBC’S WHITE CITY RE-FIT /// ALL THE LATEST NEWS AND BUSINESS ANALYSIS 46 | 23 APRIL 2015 | FM WORLD

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Register at facilitiesshow.com/ 2015-BIFM

Delivering knowledge, innovation and solutions at the UK’s largest FM event 16-18 June 2015, ExCeL London

In association with

Partners

Show partner

Inspiring excellence in FM Facilities Show 2015 is dedicated to bringing you together with suppliers and specialists to share knowledge, debate current issues and source best fit solutions and products for your organisation’s needs.

As the remit of FM is ever expanding to include energy management, fire prevention, security and health and safety, Facilities Show and the neighbouring events in Protection & Management 2015 will bring you solutions and innovations across this broad and diverse profession.

Join the community @Facilities_Show #FACSHOW

HVAC

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