Undergraduate Handboook 2018

Undergraduate

Handbook

2018

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College Mission College Mission To inspire achievement by delivering outstanding education and skills.

Our Vision We will: • Achieve excellence through fully releasing the potential of our students and colleagues • Deliver inspirational teaching and learning and student experience in Further and Higher education • Make Reaseheath the preferred place to work and study with superb facilities, resources and support for colleagues and students • Lead and develop partnerships with industry and our communities that make a positive difference • Be the College, training provider and employer of choice

Our Values PRIDE People: We are passionate about learners, staff and customers and place them at the heart of all we do by supporting, developing, empowering, encouraging, respecting and valuing their contributions.

Responsibility: We encourage individuals to be responsible and accountable for their actions and decisions, and we promote community cohesion and environmental sustainability through our behaviour.

Integrity: We believe in honesty, integrity and the highest ethical standards in everything we do.

Diversity: We recognise, respect, promote and celebrate diversity.

Excellence: We challenge ourselves to strive for the highest standards of quality and behaviour by adopting a supportive self critical approach in our pursuit of excellence.

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Contents:

Student Support Support

Student Support

5-10

Student Life

11-18

College Life

19-20

Student Finance

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21

Reaseheath Campus Map

22-23

College Rules and Regulations

24-29

Policies and Procedures

30-33

Useful Telephone Numbers

34-39

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University Centre Reaseheath Contacts

Assistant Principal and Dean of Higher Education: .................................. Rachel Ellis Jones

PA to Assistant Principle and Dean of Higher Education: ……………….............. Liz Griffiths HE Curriculum Area Manager: .....................................................................Jane Richardson

HE Quality Enhancement Manager: .............................................................. Shaun Williams HE Student Data and Records Officer: ................................................................. Shane Wild HE Academic Services Officer: ..............................................................................Don Clarke

HE Administrator: .................................................................................................Sarah Brock Higher Education Support Team Contacts

HEST Team Leader: .......................................................................................... Laura Lawley

HE Learning Support Administrator: ................................................... .......Julie Brassington HE Study Mentor: ...............................................................................................Sandra Rixon

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Student Support Summary of Student Services

Student Services The Student Services department at Reaseheath exists to provide support for all students whether on a full-time, part-time, block release or day release course.

Please contact Student Services for the following matters: Accommodation

Reaseheath Club

Careers

Residential Matters

Counselling Services

Security

Head of Student Services: ....................................................................................Mark Birkitt

The department is based in Centrepoint.

Contacts

Enrichment Activities

Social Activities

Student Services Officer: .................................................................................Alison Goodall

Finance

Sporting Activities

Student Services Administrator: ..................................................................... Debbie Whalley

Fire Prevention and Alarms

Students Association

Student Life Officer: .......................................................................................Robert Sparkes

First Aid

Transport

Transport Co-ordinator: .................................................................................... Gareth Howell

Medical

Wellbeing

Senior Safeguarding Co-ordinator: ................................................................... Jared Erskine

Part-time Employment

Safeguarding Officers: Stuart Lloyd

.............................................................................................................................. Peter Hynes

Insurance of Personal Property

Plus 11 Assistant Safeguarding Officers

The college cannot accept responsibility for the loss of any personal monies or valuables. All students are advised to take out a personal insurance against loss of, or damage to, their own property. This can often be arranged as an extension of a household contents insurance policy.

................................................................................................................................Paul Hynes

Wellbeing Team: Senior Wellbeing Co-ordinator: ....................................................................Nicola McCleave Wellbeing Officer: ................................................................................................... Lisa Harris

Wellbeing Officer: ………………………………………………………. Frances Cunningham

Students taking part in sports and social activities do so at their own risk and it is recommended that they take out personal insurance.

Wellbeing Advisor: ........................................................................................ Natalie Williams

Lost Property

Wellbeing Advisor: ....................................................................................... Amanda Pointon

Any property or money found should be handed in to a Safeguarding Officer or Student Services.

Careers Co-ordinator: ................................................................................................Rob Icke

The college is a safe and secure campus, but as anywhere with a large number of people you need to watch out for theft.

Wellbeing Advisor: ………………………………………………………….........Sarah Leopold Chaplain: ……………………………………………………………….......................MC Chang

All thefts should be reported immediately to the Safeguarding Officer.

The Police must be notified before any insurance claim can proceed.

Swift action must be taken in the event of losing Credit Cards, Cheque Books and Bank Cards.

Any property or money found in the HE Centre should be handed to the HE Office.

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Student Support

Wellbeing and Counselling Support

Health and Safety

Student Wellbeing Advisors offer professional and confidential support to any students who may be experiencing personal difficulties of any sort. Issues can range from difficulties with coursework, problems settling in, homesickness, financial difficulties, health issues, family problems, substance/alcohol abuse, bullying, etc. Whatever it may be, we can help.

In order to comply with the law and to ensure a healthy and safe working environment, it is a requirement that all students at Reaseheath act safely, responsibly and co-operate in complying with college procedures at all times.

Wellbeing Advisors have assigned curriculum areas which means they work closely with the teaching staff in these areas. This knowledge and experience often leads to a far quicker resolution of many of the problems and uncertainties you may have as a student.

We can also put you in touch with outside agencies if necessary.

Students can also access support through our drop-in service. Please contact the Wellbeing Team for further details.

To take responsibility for their own safety and welfare.

To ensure that their behaviour and actions do not put any other persons at risk.

To co-operate at all times with college staff and abide by Codes of Practice.

The Wellbeing Centre is located on the 1st Floor in Centrepoint. This area is always staffed.

To abide by the college regulations relating to protective clothing and operation of equipment.

Reaseheath4You

Not to smoke anywhere on campus except the four designated smoking areas.

Reaseheath4You is similar to a Job Shop. Every fortnight you will be emailed with a sample of part-time job vacancies to your personal email address, along with helpful advice and support in pursuing part-time work. The jobs are also advertised on the Reaseheath4You Job boards situated within the Philip Leverhulme Centre (PLC) and within the HE CafĂŠ area. Towards the end of your course the Careers Co-ordinator can offer advice to help you find full-time work. Over 92% of our students leaving go in to work or Higher Education. The college runs a Careers Fair every March to help students with their future plans.

To report any accident or injury, no matter how apparently trivial, to the member of staff in charge or Safeguarding Officer.

Counselling Service Reaseheath offers professional and confidential support to all college students who are experiencing personal difficulties of any sort. Counselling can help you with all types of personal difficulties, whether you are affected by your own feelings or by circumstances over which you have no control. Counselling provides a relaxed setting where you can talk freely in a way that is rarely possible with friends or tutors.

How to Make an Appointment - see your curriculum area Student Wellbeing Advisor.

Your Health The college wishes to promote the good health of all students.

Resident students are registered with the Health Centre in Nantwich and Doctor’s appointments can be made by Student Services.

A list of Dentists, Opticians and other Doctors in the Nantwich area is contained at the back of this book. Non-resident students are strongly advised to register with a Doctor near to where they live as soon as they start college.

There is an on-site nurse as well as a Sexual Health Advisor (please contact Student Services for further details).

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In particular:

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To report any unsafe activities or situations.

To respond immediately and appropriately to fire alarms and fire drills.

An explanation of these duties and specific safety advice and instruction will be provided as part of your course.

Pedestrian safety is of particular concern especially with the current building works across the campus and all students should ensure that when walking around the campus, footpaths are used. If it is necessary to walk on roads then the utmost care must be taken to walk sensibly and at the side of the road.

Strictly enforced speed limits are in force on access roads, in car parks and around the campus. All drivers must adhere to these and at all times drive safely and sensibly.

Any student wishing to park on college premises must register their car with Transport Services, display a car parking pass and park only in the designated area. Motorists should be aware of pedestrians at all times and must drive carefully and slowly on campus.

Access to the college is via the Main Entrance, off the Worleston Road which leads to the car parks. Other access roads must not be used by students unless directed by staff to do so.

Your own copy of the Health and Safety Policy should be provided to you during induction.

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Student Support Reporting Sickness All students must make every effort to inform the college in the event of illness. If you cannot contact your Course Manager, then please contact the departmental administrator.

Residential students who are unable to attend lectures or meals, due to illness, should inform Residential Services or the Safeguarding Officer as soon as possible, either at Residential Services or on the Safeguarding Officer’s mobile. IT IS ESSENTIAL THAT STAFF ARE NOTIFIED OF ILLNESS SO THAT APPROPRIATE CARE AND ATTENTION CAN BE GIVEN. Non-residential students who are taken ill at college should inform their Course Manager who will take appropriate action.

Self Certification / Doctors Notes Any student who is absent from time-tabled activities for more than 5 consecutive days must provide their Course Manager with either a Doctor’s note or a Self-Certification note.

Student Life Reaseheath Student Association The Student Association work closely with the Student Life Team at Reaseheath College to organise, evening and sports activities, RAG (Raising and Giving) events and much much more.

There is a themed social every Thursday ranging from UV night, Foam party, Bavarian night, silent Disco and dress up themes. Wednesday nights see bands, comedy nights and other live acts. There is something pretty much going on ALL the time, so look out for leaflets and posters for the next term.

Reaseheath Student Association is made up of 24 committee roles, all of which have the students say in key issues of college life. The following positions are elected at the end of the preceding year: President

RAG Vice

Vice President (Social & Sport)

Social Chair

Vice President (Academic) & HE Student Governor

Sports Chair

RAG Chair

Clubs and Societies Liaison Officer

The following positions are elected during Fresher’s Fair (so sign up!):

Tetanus

Treasurer

FE Student governor

Sports Vice

Equality & Diversity Representative

Students are strongly advised to ensure that before they come to college they have been immunised against Tetanus and their immunity must be maintained at a satisfactory level. If in doubt, consult your own doctor.

Socail Vice

HE Academic Board Representative

Press & Social Media Officer

FE Academic Board Representative

Secretary

H ealth & Safety Representative (Male and Female)

Social Secretary RAG secretary Sport Secretary

Under 18 Representative Sustainability Representative

If none of these roles interest you then we have our general members, who have as much involvement as those in committee roles. Email studentLife@reaseheath.ac.uk to express your interest.

Reaseheath Club The object of the Club is to provide facilities for the development of social and sporting activities for its members and to further staff/student relationships. All current staff and students holding a valid ID card are automatically members of the Reaseheath Club.The Reaseheath Club operate a licensed bar in the Jim Humphreys Centre.

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Student Life Opening Times are as follows:

STUDENT CHARTER

Monday - Saturday 8:00pm - 11:00pm Sunday

8:00pm - 10:30pm

The Bar may also open on Wednesday afternoons following sports fixtures.

What you can expect the College to provide:

Enrichment

• Clear and accurate information on available courses.

Students are encouraged to take part in recreational activities. The college offers activities during evenings and occasional Saturdays throughout the academic year, offering both indoor and outdoor sessions. The following are a sample of the popular activities we run within the college: Football Netball

Gym Pool

Rugby Table Tennis Climbing Wall

Students who wish to participate in sporting activities must bring their own sportswear for training and practice sessions.

The Students Association and Social Committee organise many activities and functions.

If you are prepared to be involved we need you on these committees.

Reaseheath RAG

• Unbiased advice and guidance on courses.

• Enquiries and applications for courses handled fairly and promptly.

•C lear advice and guidance on how you can be supported whilst on a course, covering learning disabilities and difficulties, finance, transport and accommodation.

When studying on a course: •A campus where safeguarding ensures a safe, secure and healthy environment • Opportunities to get involved in a range of recreational activities and make positive contributions to the college and the local community.

• An environment where everyone is treated equally, fairly, and with respect.

• A course of study that leads to a nationally recognised qualification(s).

• An appropriate induction to the course which confirms your learning programme.

Each year the Fresher’s Crew pick a college charity for the year. The Student Association then work tirelessly throughout the whole year to get both staff and students involved in all of their fundraising events. Please get yourself involved where ever possible!

Part-time Work

• Handbooks which explain the key feature of the college and the teaching, learning and assessment arrangements for your course.

• Teaching that is of a high standard delivered by suitably qualified and experienced staff.

• Assessments that are marked fairly and within an agreed timescale.

• High quality facilities and equipment specific to your course.

For some full-time students this is essential, and for many it is good experience, particularly if the work is course-related. More information on part-time jobs can be found on the jobs board at Reaseheath4You. There is also an opportunity to become a student ambassador.

Careers Advice and Guidance Careers advice and guidance is available at Reaseheath through the Careers Service who operate within the Centrepoint building. Our officers are specially trained in providing a professional service to all our students and have experience and information relating to training and employment or to offer assistance with applying for part-time employment whilst studying with us.

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When considering applying for a course:

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• Learning resources and information, learning and technology facilities that help you complete course work.

• Mechanisms to provide you with constructive feedback on your progress and help you set your own targets, improve performance and increase motivation on the course.

• Mechanisms to record your attendance and progress and to inform you if you fail to meet minimum requirements.

• Support in organising suitable work experience (if appropriate).

• Careers, welfare and confidential counselling services.

• Appropriate learning support to ensure you make the best of your studies.

• Advice on future careers and courses.

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Student Life

• Prompt payment of any support funds to which you are entitled.

• Opportunities to consult and seek your views on a regular basis on how the college and the course can improve.

• Any complaints are dealt with promptly and are fully investigated.

If you feel that you are NOT receiving the service described we would like you to tell us: • Speak to your tutor or another member of staff.

• Speak to a member of the Student Association.

• If you cannot resolve an issue through discussions with staff then it would be appropriate to use the College complaints procedure.

In return, the College expects you to: • Conduct yourself in a manner where your behaviour is of a high standard, to be respectful to all members of the college community, whoever they are, and uphold our “values”:People – Learn about democracy, develop your teamwork and leadership skills, whilst still maintaining your individual liberty. Recognise the valuable contribution each person can make to society Responsibility – Be responsible and accountable for your actions and decisions, take pride in your community and country and be environmentally sustainable through your behaviour

• Understand and comply with the college rules and regulations, especially those relating to health and safety, safeguarding and equal opportunities including the wearing of ID at all times on campus. The college does not tolerate unacceptable behaviour or harassment or bullying of any members of the college community.

• Report to the Student Services team any concerns you may have or witness related to bullying, discrimination or extremist behaviour If the College feels that you are NOT meeting your responsibilities we will: • Meet with you and this may involve discussions with the Principal or Vice Principal.

• Speak to your parents/carers/employer.

• If we cannot resolve an issue through discussions with you, it may be appropriate that you are asked to leave your course.

Being a Student Representative: Roles & Responsibilities Why would you want to become a Student Representative?

• To represent the views of others • To enhance your personal development

Integrity – Demonstrate honesty, integrity and understand the rule of law, demonstrate these standards in everything you do

• To develop valuable transferable skills such as:

Diversity – Recognise, respect, promote and celebrate diversity. Oppose behaviour or views that discriminate against those with different faiths, beliefs, or appearances.

* Organisation

Excellence – Challenge yourself to strive for the highest standards of quality and behaviour.

* Communication * Team work * Negotiation skills and conflict management * Time management * Speaking in public

Be the best you can be!

• Give 100% commitment to your course and work to the best of your ability.

• Attend all timetabled sessions and to be punctual.

• Inform the college of any absence, as explained in the course handbook, and to make appointments for dentists/driving lessons, etc, outside of your course timetable.

• Arrive at lessons on time and fully participate in activities.

• Take responsibility for your own learning and complete course work to your highest standard by the deadlines set.

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• Inform your tutor of any problems that might affect your performance.

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* Confidence What will you get out of it?

• Training, which will benefit you in other areas of your academic life and beyond • The opportunity to develop and promote skills sought by employers • Valuable experience, which can be highlighted in your CV, and can be attractive to employers • Important experience of formal meetings www.ucreaseheath.ac.uk/enrolment

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Student Life • Knowledge of your institution and current issues in higher education • The chance to make a real difference to the lives of students at University Centre Reaseheath The Impact of your Role as a Student Representative OUT FROM THE CROWD – You will gain key employability skills such as: leadership, organisation skills, communication and teamwork.

MAKE A DIFFERENCE- You can make a positive change for current and future students not only on your course but across the institution SOCIAL – make friends on your course and with other reps as well as the wider student body BE IN THE KNOW – you will learn how the University and the Students’ Union work WIN AWARDS – who will be the StAR of the year in next year’s AAB awards?

RUN CAMPAIGNS – if there is a burning issue on your course (academic or nonacademic) we can help you set up and run campaigns to raise awareness and bring about change GET THE MOST OUT OF YOUR 9K FEES – being a STAR you really can make a difference, AND you get freebie so get involved What is involved in the role of Student representative throughout the academic year?

SEEK the views of students on your course (academic and non-academic) ATTEND meetings; firstly StAR training followed by 4+ Student Rep meetings and 4 x Course Committee Meetings PARTICIPATE in Student Association campaigns, events and meetings for student experience

The college has arrangements whereby all students will have a personal course manager (often this is the same person who manages your course). The course manager is the first person you contact if you have any problems. It is vital that you establish a good working relationship with your course manager (if there are any issues an alternative member of staff can be allocated to act as your course manager).

For part-time students the arrangements are reasonably informal but for full-time students structured tutorials will be scheduled throughout the year (you are also encouraged to meet with your course manager at any time if problems arise where you need help). Your course manager will: Monitor your progress with you and encourage you to set challenging targets with your work.

Assist in reviewing your personal development and career plans.

Assist in providing specialist support if this is required and if needed refer you to other experts.

Help you to make the most of the ‘Reaseheath Experience’.

Higher Education Learning Support Team The college has a Higher Education Support Team, HEST, who are based in the HE Centre. Students with learning difficulties, social or communication difficulties, including ASD, long-term physical conditions and mental health conditions may be eligible for the Student Finance England funded Disabled Students Allowance.

If you feel you could be eligible, please contact the team on 01270 613288.

DRIVE completion and response rates of module and course evaluation surveys, in accordance with the HE Office and your course managers(s)

If you wish to discuss anything please call in to the office or email hest@reaseheath.ac.uk

FEEDBACK your findings to your department, the HE Office and the Student Association, as well as feeding back to YOUR students about how you have dealtwith their responses. (e.g. “You Said, We Did ….)

Learning Resources Centre

Mobile Phones To avoid annoyance, please switch off mobile phones in classrooms, workshops, library, learning resource centre, drop-in computer centres and reception areas.

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Tutorials

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The Learning Resource Centre is located in the Centrepoint Building. There are a range of resources to support the main subject areas, consisting mainly of books but including materials in other forms particularly DVDs. A number of journals and magazines provide up to date information and there is a separate collection of careers and lifestyle books. Online sources of information including electronic newspapers and journal databases and a growing collection of e-books are accessible through the LRCs Moodle pages. Follow the link on SharePoint or ask the staff for details. We also have a collection of novels and popular DVDs. www.ucreaseheath.ac.uk/enrolment

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Student Life

Computers provide access to the Internet and to the college’s Intranet which stores a variety of electronic learning materials including links to relevant websites. You can bring your own laptop in and link it via WiFi to the college network. Black and white and colour printers and photocopier are also available for students to use. There is an £8 credit on your network account to cover printing and copying. When this is used up you can add more using one of the top-up machines in the IT Centre or the LRC. The staff are ready to help anyone find information for assignments and other work so don’t hesitate to ask.

The Learning Resource Centre provides study spaces where you are welcome to work, a quiet study area upstairs and a group area in which you can work together with friends.

We have links with our partner HE institutions and access to some electronic information and other resources depending on the institution. Further study space for HE students can now be found in the HE Centre housed in the courtyard opposite the rear of Centrepoint. Access is by swipecard.

To help you get the best from the resources ask your tutor to book your class in for a session with library staff who will show you what, where and how! The LRC staff are happy to help with any query. In return we would appreciate your help in maintaining a clean, quiet environment for studying.

Opening hours during term time: Monday, Tuesday, Wednesday, Thursday:

8:45am - 7:00pm

Friday:

8:45am - 11:00pm

Saturday/Sunday:

10:00am - 11:00pm

Contact: Learning Resources Manager:

Karen Myatt

Library Supervisor:

Alison Stewart

Librarian:

Jackie King

Learning Resources Assistants:

Doreen Cross, Liz Caracciolo

Virtual Learning Environment Both Reaseheath College and the University of Chester have Virtual Learning Environments (VLEs.) These VLEs are an electronic area where you can access lecture notes, messages from lecturers and maintain your college files and emails.

The Reaseheath VLE is audited regularly to make sure that you are getting the resources you need. Please make sure to obtain your login details and access the VLE within the first few weeks of term to ensure you are getting all the information you need for your course.

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College Life First Aid First aid boxes are provided in all workshops, laboratories, sports hall and receptions. Report accidents in class immediately to the class lecturer / instructor. Student Services and Reception keep a list of First Aiders.

Serious Accidents If there has been a more serious accident where there is a danger in moving the casualty, phone or contact Reception on 01270 625131. If Reception is closed contact Student Services on 07889 216789.

T ell them where the accident has happened and give any other details you have.

R eturn to the scene of the accident.

Fire Drill If you discover a fire: Break the glass of the nearest fire alarm point.

P rovided that there is no personal risk and you feel confident to do so, attack the fire using appropriate fire extinguishers.

If you hear the fire alarm: Turn off all gas and/or electrical supplies.

C lose, but don’t lock, all windows and doors.

D o not use a lift under any circumstances.

I f you use a wheelchair, wait in the designated area at the head of stairs, ensuring that your class tutor knows your location.

L eave the building immediately via the nearest exit.

D o not stop to collect your belongings; only take personal valuables.

G o straight to the designated assembly point.

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College Life

Student Finance

Information Technology Reaseheath College has an extensive network of personal computers which are situated at various locations throughout the college. The main Open Access areas are located in the IT Centre, HE Centre and the Learning Resource Centre. There are also smaller Departmental Open Access facilities in the following areas: Animal Management, Agriculture, Adventure Sports, and Construction.

A wide range of software is available including the Microsoft Office Suite. Internet access and E-mail facilities are also available. Wireless is widely available across campus for students and staff to allow internet access.

Centrepoint Student Finance is situated in Centrepoint. The team is available Mondays to Fridays all year round for help and enquiries.

Monday - Thursday

8:30am - 5:00pm

Friday:

8:30am - 4:30pm

Student Loan Repayments Repayments for your tuition fee loans and maintenance loans (if applicable) will only occur once you are working and earning over ÂŁ21,000 per year. The amount you pay back will be in line with your salary. This deduction will happen electronically and come straight out of your pay.

If you are self-employed, repayment will occur at the end of the tax year and you are completing your tax return.

All students are given their own unique user identification, password and data storage area.

Reaseheath Fees

IT Services staff are located within the IT centre and are available to help with problems between 8:45am and 5:15pm.

For residential students, board and residence fees are charged annually and can be paid in 8 monthly or 3 termly instalments. It is your responsibility to make sure payment is made on time. Meal cards will be provided to those who opt for that option of residency and can be used in any of the dining outlets on campus.

IT problems can be submitted by clicking on the IT Services Helpdesk link (http://helpdesk. reaseheath.ac.uk) on the student intranet.

Internet access is also available in all residential accommodation. This service is provided free of charge subject to the Acceptable Usage Agreement being signed and returned to IT Services.

Payments can be made online or in the Student Finance Team in full or instalments.

The Accommodation Licence Agreement can be found on the University Centre website at www.ucreaseheath.ac.uk/undergraduate-study/accommodation

The college has an Acceptable Usage Policy and a System Security Policy which are on the Reaseheath VLE. Use of a computer account signifies acceptance of these policies.

Contacts: IT Helpdesk: 01270 613272

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Old Hall Farm Milking parlour and GENUS unit Services to Business (WBL, TtG, BDU, XCL, FWAG), Sports Studies Dining, bar and social areas Reaseheath Hall Horticulture staff office

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Lord Woolley Centre (Sports hall) Lecture theatre 9 High Ropes Course 10 Laboratories 1, 2, 3 11 Marketing 12 Centrepoint Reception Library and Resources Centre Learning Skills Centre Student Services Student Wellbeing 13 IT Suite 7 8

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Leverhulme Centre Education Centre

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STUDENT ACCOMMODATION Old Hall Farm Windsor III Cotton IV Tomkinson V Jodrell VI Wilbraham VII Chetwood VIII Platt I

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College Rules and Regulations The college has a range of rules and regulations. These are used to ensure that all students work with a mature outlook and get the best from their course and college life in general. All students are required to wear security name badges at all times on campus.

Alcohol, Drugs and Smoking In the event of a tutor feeling that a student is unfit for a session through alcohol or drug abuse and that in his/her view there is a significant health and safety risk, the college reserves the right to refuse entry to that particular session and disciplinary action will be taken.

The college aims actively to discourage the use or distribution of illegal substances or the abuse of alcohol on its premises. Help is available for anyone who wishes to reduce their dependence on these substances, but the college will not tolerate misuse of drugs or alcohol. This policy applies equally to students, staff and visitors to the college.

Copies of the full policy are available on request.

The college always takes action in cases of anyone using illegal substances.

The unauthorised possession or use of controlled drugs on the college campus is strictly forbidden. Any incident involving drugs will be reported to the Police.

Any student who is proved to be involved with drugs, or who supplies or undertakes to supply such drugs to other members of the student community, will be subject to serious disciplinary action, irrespective of any action which may or may not be taken by the Police.

Alcoholic drinks obtained at the college bar may only be consumed on the bar premises and during licensed hours by persons over the age of 18 years.

Under no circumstances may intoxicating liquors be brought onto, manufactured, sold, kept or consumed on college premises by students other than as indicated above.

Drunkenness is regarded as a serious offence. At no time will drunkenness be accepted as an excuse for anti-social behaviour.

The college is proactive in encouraging students to give up smoking. Smoking cessation is supported by our Student Wellbeing Advisors. On the main campus there are four permitted areas where smoking is allowed and these will be notified to students. There are also two designated areas for the use of e-cigarettes and vapour cigarettes which are away from cigarette smoking areas, and will be notified to students.

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Examinations The Higher Education Office provides all students with the opportunity to be assessed fairly for the qualification they are working towards. All practical assessments will be carried out by people qualified to do so.

Exam timetables are generated in the Higher Education Office and should be published well in advance of the exam periods. While every effort is made to ensure that students are notified well ahead of the assessment periods, there may be occasions where it is not possible to notify students more than four weeks ahead of time.

Students are strongly discouraged from booking any holidays that may fall during exam weeks. If you are in any doubt about dates of exams please see your course manager or the HE Office. If you are in receipt of examination arrangements, the Higher Education Support Team (HEST) will make the necessary arrangements for you.

Withdrawals and Interruption/ Postponement of Studies If you intend to withdraw or interrupt/postpone your studies at University Centre Reaseheath, for whatever reason, you should proceed as follows: Step 1 Discuss your reasons for leaving or your planned interruption of studies with your Course Manager.

Step 2 Collect a Request for withdrawal or Request for an interruption/postponement of studies form.

Step 3 Complete form stating reasons for wishing to withdraw studies or reasons for wishing to interrupt/postpone studies.

Step 4 Please contact your Funding Provider to discuss the financial implications of this change.

You can seek further advice from Student Support and Guidance following your contact with your Funding Provider. International students will also need to contact the UKVI to discuss Visa implications.

Step 5 Take form to the library to check whether you have any outstanding items on loan, or fines. Anything outstanding will need to be cleared before withdrawal is finalised. If you are clear library staff will sign & stamp the form. www.ucreaseheath.ac.uk/enrolment

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College Rules and Regulations Step 6 Take the form to Student Services to discuss impact withdrawal or interruption of studies will have on Student Accommodation and License Agreement if applicable.

Step 7 Take completed form to Course Manager for signature and exit tutorial.

Step 8 Submit the completed form to the Higher Education Office (located in the HE Centre) for processing.

The Higher Education Office will notify Student Finance England/Wales or Local Authority (LA) and the Finance Department if applicable. For International students the Higher Education Office will also notify the UKVI. Step 9 Please ensure you have notified Student Support England/Wales or your Local Authority of your change of circumstance. Please go to: https://www.gov.uk/applyfor-student-finance/change-an-application

Fee Implications Fees are due 14 days after you have commenced studies at University Centre Reaseheath. You will be liable for a percentage of your tuition fees, depending on the academic term you have officially withdrawn in, as outlined in the table below: Date

Percentage of course fees Due

October – December (Autumn Term)

25%

January – March (Spring Term)

50%

April – June (Summer Term)

100%

International Students

Refunds

Any requests for a refund of tuition fees should be made in writing to Rachel Ellis-Jones (Assistant Principal/Dean of HE).

Complaints, Comments and Grievances You have the right to make a complaint about a product or service, if it does not meet your expectations. In the first instance, have a conversation with your course manager to see if the situation can be resolved informally.

If it cannot be resolved, the complaint must be submitted to the college in writing. This may take the form of a letter, email or fax. We will be in contact with you throughout the process of the complaint and will investigate without prejudice or bias. All information provided will be treated with the utmost confidentiality and privacy.

The full college policy regarding HE complaints and grievances can be found on our website. The policy can be found on the Reaseheath College website. www.ucreaseheath.ac.uk/about/policies The college is pleased to receive comments on its services and feedback is obtained through student questionnaires and meetings between students and staff. Each course elects a course representative(s) who will be able to take forward feedback to monthly meetings with college staff. The college provides a quality service but there will be some occasions where things go wrong.

Academic Appeals Harper Adams University validated programmes: The appeals procedure will be published on the University website (www.harper-adams.ac.uk). Please take some time to read this policy so you are aware of your rights.

25% of the full year fee is due for students who withdraw or interrupt their studies between September and November.

Authoritative guidance on the operation of the procedure may be sought from the Higher Education Office at Reaseheath.

50% of the full year fee is due for students who withdraw or interrupt their studies in December and January.

University of Chester validated programmes:

100% of the full year fee is due for students who withdraw or interrupt their studies from February onwards.

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Withdrawal or interruption of study is effective on the date when the Higher Education Office receives the student’s signed form. The fees above include the non-refundable deposit that International students have to pay in advance to secure their place .

www.ucreaseheath.ac.uk/enrolment

Advice and guidance on the academic appeals procedure for University of Chester courses can be provided by the Higher Education Office located in the Higher Education Centre. Contact heoffice@reaseheath.ac.uk for further details. www.ucreaseheath.ac.uk/enrolment

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College Rules and Regulations Attendance Students are expected to attend all timetabled sessions. Unauthorised absence from the course will be followed up. Registers are taken for all timetabled sessions and course managers will treat poor attendance as a serious matter. If a student is absent from a session it is their responsibility to inform the course manager of the reasons.

All students are issued with security name badges which must be worn or carried on the person at all times on campus. At times you may be asked to show your security card to staff. CCTV cameras are in place around the campus for your security and safety.

A responsible attitude to security should be followed by all students, namely: All doors and windows should be secured when going out.

Bedrooms should be locked at all times they are left.

All valuables should be stored securely.

Students are encouraged to be vigilant and report any persons or situations which breech college security to a member of the Student Services team.

Litter The college campus is home to over 600 staff and 4,000 students. Please take care not to drop litter. Under the Environmental Protection Act 1990, the college management, staff, students and visitors have an obligation to keep the campus free of litter. Help to keep the campus free from litter.

Pets

Safeguarding Officers Safeguarding Officers are available to give advice and assistance wherever necessary.

If you have personal or work problems or want advice, they are only too willing to help.

Safeguarding Officers Emergency Telephone Number 07889 216789

The keeping of domestic pets is not allowed on the college campus. Nor are they allowed on college transport.

Firearms / Knives Guns for clay pigeon shooting are provided and firearms and other offensive weapons must not be brought into college.

Vehicles and Parking Students wishing to use their own vehicles whilst at college will be allowed to do so as far as the limited parking facilities allow.

Parking permits must be obtained and displayed. Applications for car/motor cycle permits should be made on enrolment day or as soon as possible afterwards where rules and regulations will be issued.

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Security

www.ucreaseheath.ac.uk/enrolment

Under normal circumstances, Safeguarding Officers can be contacted in the college or on the above telephone number.

Any parent or student can contact the Safeguarding Officer in an emergency by phoning the emergency mobile phone number above.

Unsatisfactory Behaviour The college expects and encourages good behaviour of students on campus and within the local community. Unsatisfactory behaviour will be addressed and there are formal procedures for dealing with incidents. More information about the disciplinary policy is available on page 25 of this handbook. The full policy can be found at www.reaseheath.ac.uk/about/policies

Academic Misconduct

Students studying for an award with either of our partner Universities are expected to follow accepted academic practice when submitting work for assessment. Full guidance on good academic practice can be found in course handbooks and in consultation with course managers. If you are in any doubt about your academic work, it is important to speak with your course manager as soon as possible. Full policies can be accessed via your VLE course page or www.reaseheath.ac.uk/ about/policies

www.ucreaseheath.ac.uk/enrolment

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Policies & Procedures College Published Information

Student Disciplinary Procedure

The college prospectus, student handbook and associated documentation are intended as essential guides for students and whilst every effort is made to ensure that the information is correct at the time of printing, the contents are subject to change from time to time, both before and after admission. Reaseheath College will make every effort to inform you of any changes.

The Student Disciplinary Policy sets out the code of conduct to which students are expected to adhere in return for being admitted to the college and being provided with educational and other services and facilities. It also sets out the procedure which should be followed where the policy for a code of conduct is breached.

Equal Opportunities / Racial Equality / Disability The college provides an environment where everyone is treated with respect and dignity.

Staff and students at the college all need to be proactive and challenge behaviour which is inappropriate. If you witness the following please refer the matter to a member of staff:

Breach of the policy for the code of conduct may lead to disciplinary action being taken against a student and repeated breaches or a single very serious breach may result in a student being suspended or expelled from the college.

This policy applies to all students of the college, whether full-time or part-time, whether or not their course is validated by, or associated with, any other institution, and at all times during the year, whether or not during college terms.

Racial discrimination

The policy does not apply to matters relating primarily to academic performance, which are the subject of a separate procedure. It does, however, apply to serious academic misconduct. It should be noted that account is taken of academic performance as part of the overall review of the student within the disciplinary procedure.

Age discrimination

The Process:

Sexual harassment

Official warning;

Discrimination against people with disabilities

First stage disciplinary interview;

Bullying or victimisation

Second stage disciplinary interview;

Gender discrimination

Third stage disciplinary interview;

Religious discrimination.

Appeal (if applicable).

A copy of the full disciplinary policy is available on the Reaseheath College Student Zone under college Policies and Procedures.

Fitness to Study The Reaseheath College Fitness to Study policy relates to an individual’s capacity to participate fully as a student in relation to academic studies and life generally at college.

Where staff have concerns about a student’s fitness to study, they may initiate the processes described in the policy.

The full document can be found at www.reaseheath.ac.uk/about/policies

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www.ucreaseheath.ac.uk/enrolment

www.ucreaseheath.ac.uk/enrolment

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Policies & Procedures Student Social Media Policy Reaseheath College recognises that internet social media channels provide unique opportunities to participate in discussions and share information on topics of interest to students. Through social media activity and engagement on services such as Facebook, Twitter, LinkedIn, students can enrich learning and study, as well as personal lives and career opportunities. The College also recognises the importance of social media when it comes to staying connected with friends from home, and from the College. There are many online groups and pages that you can join to stay connected. These include the official Reaseheath College Facebook page – www.facebook.com/ reaseheathcollege and the Twitter feed – www.twitter.com/Reseheath.

This policy is specifically for all Reaseheath College students (both Further and Higher Education and Apprentices) who are using (or considering using) social media in any capacity.

It has been compiled to help students understand the reputational, legal and ethical implications of engaging in online communication – and what can happen if social media is misused, whether intentionally or otherwise.

UCR HE Student Contract Conditions 2017-18 For students to get the best out of their time at University Centre Reaseheath, we must both recognise that we owe obligations to each other. The purpose of these student contract conditions is to set out clearly what your and our legal obligations are.

Before you accept an offer of a place at University Centre Reaseheath, it is important that you read these contract conditions, including the student enrolment declaration that you will be asked to sign on enrolment to confirm your agreement to these contract conditions.

The student enrolment declaration and these contract conditions (and any documents referred to in them) together form the legal contract between us. You can find the student enrolment declaration at the end of this document. Please ask us to explain anything in this document that you do not understand.

The full document can be found at ucreaseheath.ac.uk/about/policies.

The policy offers advice and guidance to students on appropriate use of social media – and the potential consequences of misuse. It applies to all students of Reaseheath College.

The full document can be found at ucreaseheath.ac.uk/about/policies.

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www.ucreaseheath.ac.uk/enrolment

www.ucreaseheath.ac.uk/enrolment

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Useful Contacts Useful Telephone Numbers and Places of Interest Please note that all telephone numbers are local (01270) unless otherwise stated.

Air Travel Manchester Airport (M90 1QX) General enquires +44 (0) 8712 710 711 (10p per minute from a BT landline) www.manchesterairport.co.uk Liverpool Airport (L24 1YD) General enquiries 0871 521 8484 www.liverpoolairport.com Easy Jet Customer Services 0843 104 5000 www.easyjet.com Ryan Air Customer Services 0871 246 0000 (10p per minute) www.ryanair.com

Banks / Building Societies / Post Office Santander 22 Victoria Street, Crewe Tel: 0845 765 4321 Barclays 11 Churchyardside, Nantwich Tel: 08457 555555 HSBC 47 High Street, Nantwich Tel: 0845 7404404 TSB 1/3 Churchyardside, Nantwich Tel: 0845 3000000

34

Natwest 36 High Street, Nantwich Tel: 0845 6012288

Co-op Pharmacy 10/16 High Street, Nantwich Tel: 01270 627375

Globe Dental Practice 53 Beam Street, Nantwich Tel: 01270 625069

Co-op Pharmacy Church View, Primary Care Centre, Nantwich Tel: 01270 627565

M J Solan Dental Associates 50 Pillory Street, Nantwich, CW5 5BG Tel: 01270 625412

Royal Bank of Scotland 12 Pillory Street, Nantwich Tel: 01270 627081

Boots 24 hr Pharmacy Grand Junction Retail Park Grand Junction Way, Crewe, Cheshire, CW1 2RP Tel: 01270 251070

Yorkshire Bank 41 Victoria Street, Crewe Tel: 08447 368368

Cinemas

Building Societies Britannia 25 High Street, Nantwich Tel: 01270 624516 Cheshire 25 High Street, Nantwich Tel: 01270 623263 Halifax 10 The Market Centre, Crewe Tel: 01270 455901 Nationwide 28 Market Street, Crewe Tel: 0845 2660717 The Post Office 32 Pepper Street, Nantwich Tel: 01270 625316 Yorkshire 21 High Street, Nantwich Tel: 01270 861961

Chemists Boots The Chemist 14 Swinemarket, Nantwich Tel: 01270 624089

www.ucreaseheath.ac.uk/enrolment

Odeon Cinema Phoenix Leisure Park Crewe Tel: 01270 655800 Odeon Cinema Festival Park Hanley Tel: 0871 2244007 Vue Cinema Cheshire Oaks Tel: 0871 2240240

Universities Harper Adams University Edgmond Newport Shropshire Tel: 01952 820280 University of Chester Parkgate Road Chester CH1 4BJ Tel: 01244 511000

Emergency Dental Service Saturday and Sunday 10:00 - 12:00 / 14:00 - 16:00 Church View Health Centre Nantwich Tel: 01270 611044

Education, Local and Central Government Cheshire East Council Info Line Tel: 0300 1235500 Crewe Tax Office 4 Oak Street, Crewe Tel: 0844 474 0101

Entertainment Theatres Lyceum Theatre Heath Street, Crewe Tel: 01270 537333 New Vic Theatre Etruria Road, Newcastle-Under-Lyme Tel: 01782 717962 The Forum Studio Theatre Hamilton Place, Chester Tel: 01244 341296 Nantwich Players’ Love Lane, Nantwich Tel: 01270 624556

Dentists Riverside Dental Practice 1 Welsh Row, Nantwich Tel: 01270 627544

www.ucreaseheath.ac.uk/enrolment

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Useful Contacts Fancy Dress

Night Clubs

Bromiley Ltd 166 Edleston Road Crewe, CW2 7EZ Tel: 01270 255726

The Studio Castle Street Nantwich Tel: 01270 623663

Fancy Pants 81 Crewe Road Haslington, Crewe, CW1 5QX Tel: 01270 258729

Garages C.Latham Motors 85 Hospital Street, Nantwich Tel: 01270 625666 D & D Tyres Beamheath Way, Nantwich Tel: 01270 610610

Health and Wellbeing Kiltearn Medical Centre Church View Primary Care Centre Beam Street, Nantwich, Cheshire, CW5 5NX Tel: 01270 610200 Nantwich Health Centre Church View, Primary Care Centre Tel: 01270 610181 Leighton Hospital Tel: 01270 255141

Opticians Stephen Pinnington Opticians 31/33 High Street Nantwich Tel: 01270 629171 Boots Opticians 13 Pepper Street Nantwich Tel: 01270 610904 Spexmad 30 Beam Street Nantwich Tel: 01270 611999

Sir William Stanier Leisure Centre (Roller skating) Tel: 01270 537264 Victoria Community Centre Tel: 01270 537150 Barony Park Sports Complex Tel: 01270 685565 Email: barony.park@cheshireeast.gov.uk Nantwich Cricket Club Pavilion Whitehouse Lane, Nantwich Tel: 01270 624638

Places of Worship

Crewe Swimming Pool Flag Lane, Crewe Tel: 01270 537790

St Mary’s Church (CE) Churchyardside, Nantwich Tel: 01270 625268

Libraries

St Oswald’s (CE) Worleston Tel: 01829 262494

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Shavington Leisure Centre Tel: 01270 685551

Crewe Vagrants (Hockey and Cricket Club) and Crewe & Nantwich Rugby Club Newcastle Road, Willaston Tel: 01270 569506

St Anne’s Church (RC) Pillory Street, Nantwich Tel: 01270 625494

Crewe Library Civic Centre Prince Albert Street, Crewe Tel: 01270 375295

Sport and Leisure

Specsavers Opticians 19 High Street Nantwich Tel: 01270 621660

NHS Direct Tel: 111

Nantwich Library Beam Street, Nantwich Tel: 01270 375360

Nantwich Elim Pentecostal Church London Road, Nantwich Tel: 01270 626749

Central Methodist Church Hospital Street, Nantwich Tel: 01270 626340 Baptist United Reformed Church Market Street, Nantwich Tel: 01270 611634

www.ucreaseheath.ac.uk/enrolment

Nantwich Swimming Pool & Fitness Centre Wall Lane, Nantwich Tel: 01270 685590 Waterworld Festival Park, Etruria Road, Hanley Tel: 01782 205747 Malkins Bank Golf Course Betchon Road, Malkins Bank Tel: 01270 765931 Queens Park Golf Course American Golf Tel: 0844 4991964 Nantwich Civic Hall Tel: 01270 628633

www.ucreaseheath.ac.uk/enrolment

Supermarkets Sainsburys Middlewich Road Nantwich Tel: 01270 628856 Morrisons Station Road, Nantwich Tel: 01270 627426

Take Away Food Chop Suey House 15 Hospital Street, Nantwich Tel: 01270 626494 Coral Reef (Chippy) Welsh Row, Nantwich Tel: 01270 626129 Coral Reef (Chippy) Pillory Street, Nantwich Tel: 01270 628197 Domino’s Pizza Delivery 40 Nantwich Road, Crewe Tel: 01270 257600 Flames Welsh Row, Nantwich Tel: 01270 611919 Nantwich Fish Bar 1 Market Street, Nantwich Tel: 01270 625699 Oriental Magic 11 Market Street, Nantwich Tel: 01270 626465 Pizza Hut Delivery Nantwich Road, Crewe Tel: 01270 747746 Pizza Parlour 20 Swinemarket, Nantwich Tel: 01270 611381 Spices 38 Pillory Street, Nantwich Tel: 01270 610498 Varietys 19 Welsh Row Tel: 01270 626777

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Useful Contacts Transport Cheshire Traveline Tel: 0871 2002233 National Rail Enquiries Tel: 0845 7484950 www.nationalrail.co.uk National Rail Customer Helpline Tel: 08457 484950 National Express Tel: 08717 818178 (calls cost around 10p a minute)

Coach Hire Barratts Unit 15, Millbuck Way Springvale Industrial Estate, Sandbach Tel: 0845 0625096 Mikro Coaches 88 Edleston Road, Crewe Tel: 01270 588867

Taxis Crewe & Nantwich Taxis Tel: 01270 258888 Exclusive rates to and from Reaseheath College Abbey Taxis Tel: 01270 212125 A1 Cars Tel: 01270 611273 A-2-B R Uss Tel: 01270 214444 Cars R Us Ltd Tel: 01270 505999 County Cars Tel: 01270 650000

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D & D Taxis Tel: 01270 251141 3B’s Tel: 01270 585000 1st Choice Taxis Tel: 01270 212233 Jacksons Taxis Tel: 01270 216458

Nantwich Veterinary Hospital Crewe Road End, Nantwich Tel: 01270 610349

Jobcentre Plus (Job Seekers Allowance, Income Support etc) Tel: 0845 6060 234

Wellbeing Organisations

Relate (Marriage Guidance) Tel: 0300 100 1234 Social Services Tel: 01270 375148

Westside Taxis Tel: 01270 211222

Citizens Advice Bureau The Gables, Beam Street, Nantwich Tel: 01270 303004

White Line Taxis Tel: 01270 505054

Sexual Health Direct Tel: 0845 1228690

Samaritans Tel: 08457 90 90 90

Travel Agents

Pregnancy Advisory Service Tel: 08457 304030

Drugs Helpline Tel: 01270 216118

Alcohol Services in Cheshire Tel: 01270 580243

UK National Drugs Helpline Tel: 0800 77 66 00

Drink Line Tel: 0800 9178282

Chester Rape Crisis Tel: 01244 317922

Alcoholics Anonymous Tel: 0845 769 7555

Ofsted Tel: 0300 123 1231 Email: enquiries@ofsted.gov.uk

First Choice 2 Swine Market, Nantwich Tel: 01270 610161

Nantwich Travel 56 Beam Street, Nantwich Tel: 01270 611491 Thomas Cook Travel Ltd 12 Oatmarket, Nantwich Tel: 08443 357509

Vehicle Breakdown Services AA Breakdown Tel: 0870 6000371 RAC 24 Hour Breakdown Tel: 0800 0683408 Green Flag National Breakdown Tel: 0800 0510636

Veterinary Surgeons Hillside Veterinary Centre 146 Crewe Road, Nantwich Tel: 01270 625310

www.ucreaseheath.ac.uk/enrolment

Nat (National Aids Trust) Tel: 020 7814 6767

Visyon: Therapy for Young People Tel: 01260 290000

Childline Tel: 0800 1111 Crewe Womens Aid Tel: 01270 250390 FRANK Tel: 0800 776600 frank@talktofrank.com SMS: 82111 Need a quick answer?

Text a question and FRANK will text you back GAMCARE (Gambling Problems) Tel: 0808 8020 13 Online Support: www.gamcare.org.uk

www.ucreaseheath.ac.uk/enrolment

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Reaseheath College Nantwich Cheshire CW5 6DF

Higher Education General Enquiries

Follow us on Twitter

www.twitter.com/ucreaseheath

01270 613284

Find us on Facebook

Email

www.facebook.com/ucreaseheath

heoffice@reaseheath.ac.uk

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