FERROLI - Company Profile 2022

Company Profile

FERROLI GROUP

FERROLI GROUP

Thanks to great intuitions, will and vision, in 1955 Dante Ferroli founded FERROLI Group which today, after 67 years, is still on track with its developments. The target is always the same: to set the innovation in heating and comfort sector, through the continuous development and manufacturing of high quality products, reliable and usable all over the world. From the Headquarter in San Bonifacio (VR) FERROLI controls the global activities of its European and Asian facilities, the sales network made of 12 direct subsidiaries and of 2.116 employees.

The Group holds iconic brands like Lamborghini CaloreClima, Ferroli, Isea, Cointra, always a reference in terms of brand image, technology and design.

A continuous improvement process towards innovative technologies, solutions for energy efficiency and for climate protection has built up FERROLI reputation as one of the leaders in its sector. The wide product range is undisputedly well known for the technical features, the performances and the extension of the commercial proposition. Along the years the offer has evolved from the sole product to a range of services integrated towards the customers.

The R&D effort is very high: through a number of R&D locations worldwide more than 90 engineers are working to satisfy present and future customers’ expectations which envisage always the best offer in terms of product quality, efficiency, low environmental impact.

FOUNDATION YEAR

1955

EMPLOYEES WORLDWIDE

2.116

MANUFACTURING SITES

10

COMMERCIAL SUBSIDIARIES

12 2

COMPANY PROFILE

FERROLI S.p.A. PLANT+COMMERCIAL VIA RITONDA 78/A 37047 SAN BONIFACIO (VR) ITALIA

FERROLI ESPANA COMMERCIAL AV. ITALIA, N°2 EDIFICIO FERROLI 28820 COSLADA (MADRID) ESPANA

FERROLI Casole d’Elsa PLANT VIA DI CAVALLANO 53031 CASOLE D’ELSA (SI) ITALIA

FERROLI Heating Equipment (China) Co. Ltd PLANT+COMMERCIAL N.9 JIANSHE ROAD, TAOYUAN ECONOMIC DEVELOPMENT ZONE HESHAN, GUANGDONG PROVINCE 529725 HESHAN - P.R.C.

FERROLI POLAND SP. Z.O.O. COMMERCIAL AL. W. KORFANTEGO 138 40-156 KATOWICE POLAND

COLA S.r.l.

PLANT VIA RITONDA 78/A 37047 SAN BONIFACIO (VR) ITALIA

FERROLI HEATING (SOUTH ASIA) PVT LTD COMMERCIAL EVOMA, PRESTIGE FEATHERLINE TECH PARK, WHITEFIELD 560066 BANGALORE INDIA

FERROLI FRANCE SARL COMMERCIAL ZI DU CHAMP DOLLIN 3 ALLEE DES ABRUZZES 69800 SAINT PRIEST FRANCE

FERROLI Terre del Reno PLANT VIA STATALE 342 44047 TERRE DEL RENO (FE) ITALIA

FERROLI QINGDAO Hvac Technologies Manufactory Co. Ltd PLANT+COMMERCIAL JINLIN IND. ZONE – CHENYANG DISTRICT QINGDAO – P.R.C.

FERROLI Limited COMMERCIAL LICHFIELD ROAD, BRANSTON IND.ESTATE BURTON UPON TRENT - STAFFORDSHIRE UNITED KINGDOM

FERROLI ESPANA S.L.U. PLANT C/ALCADE MARTIN COBOS 4 POL. IND. VILLAYUDA - 09007 BURGOS ESPANA

FERROLI ASEAN CO. LTD PLANT+COMMERCIAL LOT CN 4-6 THACH THAT QUOC OAI IND. ZONE - HANOI VIETNAM

FERROLI ROMANIA COMMERCIAL BD. TIMISOARA NR. 104 E , SECTOR 6 061334 BUCHAREST ROMANIA

E.L.I.C. S.r.l.

PLANT VIA P. ZORUTTI, 13/14/16 33074 FONTANAFREDDA ( PN ) ITALIA

FERROLI NEDERLAND B.V. COMMERCIAL TAKKEBIJSTERS, 62 4817 BL BREDA NEDERLAND

COMPANY PROFILE

3

BUSINESS DEFINITION FERROLI is today one of the very few traditional heating companies in Europe which is able to deliver nearly every commercial-scale solution for each of the market needs here represented, from a single heater or home appliance to a big industrial steam boiler or a commercial chiller.

Process Heating

COMFORT Comfort Heating (+ DHW)

Gas and Oil

Wall-hung boilers Floor-standing boilers Solid fuel boilers and Stoves Burners (<70 kW) Solar Systems Radiators

Electric power Solid fuels Solar thermal

Home Appliances Water Heaters DHW Heat Pumps Electrical radiators Kitchen appliances

Plug & Play

Plug & Play

Steam Boilers Hot Water Boilers Burners

Air Conditioning

Industrial customers Professional customers

Split systems Chillers Fan coils

Residential customers

Integrated Comfort

Heating Heat pumps Hybrid Systems

Customised System & Install.

Tech. Design & Install.

MISSION Whenever you enter your home or office we would like to accomodate you with the peaceful sensation of comfort which comes from a well controlled environment, designed around you.

The outdoor temperature makes no importance: cold, warm or humid weather will not hamper your wellness, which you will program with easily adjustable and flexible controls, reducing the environmental impact to the minimum extent.

Ferroli Group encompassed a huge transformation in order to be ready to offer you complete solutions, properly scalable into other comfort systems for air and water, applicable into houses as well as into large commercial and industrial surfaces.

Men and women which are playing this revolution know that they have to leverage innovation and quality as key factors in order to provide a “smart comfort” to our customers.

We all wish a “smart experience” to our customers in setting and enjoying their comfort.

4

COMPANY PROFILE

2006 > 2021

2001 > 2005

1955 > 2000

COMPANY HISTORY PLANT

PRODUCTS / MAIN SCOPE

TOT. sqm

EMPLOYEES

San Bonifacio (VR - Italy)

Wall Hung & Floor Standing Gas & Oil Boilers Hybrid Hp Systems (Heating / Cooling / DHW) Pellet Stoves & Boilers Headquarter

51.000

215

Villanova di San Bonifacio (VR - Italy)

Chillers + Heat Pumps Residential / Commercial Steel Boilers Industrial Boilers Ferroli Academy R&D Center Spare Parts European Hub

67.000

83

Burgos (Spain)

Aluminium Radiators Electrical Radiators Tankless Gas Water Heaters Steel Industrial Boilers

44.000

130

Qingdao (China)

Industrial Boilers

79.888

141

Terre del Reno (Italy - FE)

Burners

19.500

25

Heshan (China)

Electrical Storage Water Heaters Wall Hung Gas Boilers Tankless Gas Water Heaters

42.315

537

Hanoi (Vietnam)

Electrical Storage Water Heaters Tankless Electrical Water Heaters Kitchen Appliances

Casole d’Elsa (Italy - SI)

Electrical Storage Water Heaters Hot Water Hps (Tank)

56.500

64

Fontanafredda (Italy - PN)

Domestic Hot Water Hp Utf

13.150

26

9.000 289 10.000

COMPANY PROFILE

5

FERROLI PRODUCT RANGE | RESIDENTIAL PRODUCTS |

4 2

1

3

1 CONDENSATION BOILERS

2 HEAT PUMPS HYBRID SYSTEMS

3 FAN COIL UNITS RADIATORS

4 MONO-MULTI SPLIT SYSTEMS

| COMMERCIAL PRODUCTS |

1

1 PREMIXED GAS CONDENSING BOILERS FOR POWER PLANT

6

COMPANY PROFILE

2 2 HEAT PUMPS AND CHILLERS

| RESIDENTIAL PRODUCTS | 6

8 9 7

6 5

5 HEAT PUMP/ ELECTRIC/GAS WATER HEATER

6 WATER TREATMENT

WATER CONDITIONING FILTRATION DOSING

7 CLEANING PRODUCTS

8 CONTROLS

9 SOLAR THERMAL

| INDUSTRIAL PRODUCTS |

3

3 PRESSURISED HEAT GENERATOR

4

4 STEAM BOILERS / SUPERHEATED WATER BOILERS / DIATHERMIC OIL HEATERS

COMPANY PROFILE

7

QUALITY All the offices and all the production sites in Italy are TUV UNI EN ISO 9001: 2015 certified.

8

COMPANY PROFILE

CORPORATE TEAM BOARD OF DIRECTORS

GROUP CEO

CORPORATE FINANCE & ADMINISTRATION OFFICER

CORPORATE COMMUNICATIONS OFFICER

CORPORATE CONTINUOUS IMPROVEMENT OFFICER

CORPORATE HUMAN RESOURCES OFFICER

CORPORATE S&OP/LOGISTICS/SERVICE OFFICER

CORPORATE MARKETING OFFICER

CORPORATE R&D OFFICER

CORPORATE COMMERCIAL OFFICER

CORPORATE PURCHASING OFFICER

CORPORATE EXPORT COMMERCIAL OFFICER CORPORATE LEGAL OFFICER

REGION MANAGER WEST EUROPE (Spain, Portugal, France)

REGION MANAGER CENTRAL EUROPE (Romania, Poland, Hungary, Czech Republic, Slovakia, Moldova)

REGION MANAGER UK, NETHERLANDS

COUNTRY MANAGER ITALY

REGION MANAGER ASIA PACIFIC

COMPANY PROFILE

9

AWARDS For 3 years: 2017, 2019, 2021, ALTROCONSUMO, a leading Italian consumer association, awarded the new generation of condensing wall-hung boiler BLUEHELIX TECH RRT with the «ALTROCONSUMO AWARDS», beating 11 competitor products in both categories: «BEST IN QUALITY» «BEST IN PRICE»

AWARD ALTROCON

Test indipendenti di prodotti e serv nuovamente la concorrenza con B

AWARD ALTROCON

Test indipendenti di prodotti e serv nuovamente la concorrenza con B

BLUEHELIX TECH 25C MIGLIORE DEL TEST ALTROCONSUMO. “La qualità della caldaia BLUEHELIX TECH 25C supera di gran lunga quella degli altri prodotti

Ferroli vince il premio Innovazione Smau per il progetto Mixed Reality

messi a confronto”

BLUEHELIX TECH 25C MIGLIORE DEL TEST ALTROCONSUMO. “La qualità della caldaia BLUEHELIX TECH 25C supera di gran lunga quella degli altri prodotti

B no Br Se BLU no pun

Altro Se r BLU «Ap pun Test Altro

messi a confronto”

«Ap Test 201

si r

Nel 201 gen

si r

con TEC Nel

scam gen a pa con si ag TEC

pun scam com a pa

d’ing si ag e ris pun 10

COMPANY PROFILE

com «Ap d’ing Test e ris

SPECIAL H2 PROJECTS WELCOME TO THE GREEN GAS ERA

T he energy system of the future is clearly defined: it must be powered by safe and clean sources that will trace a path of determined advancement towards the achievement of de-carbonisation.

The experimentation of “green gases”, mixtures of hydrogen-methane for example, represents an indispensable step to reach this goal. Hydrogen produced from low-impact sources, such as photovoltaic energy, wind or biomass, can fuel combustion that eliminates or significantly reduces end-user carbon dioxide emissions.

A REAL OPPORTUNITY...

The hydrogen economy is a real opportunity for change supported by scientific research, investments in the private sector and facilitated by local and European institutional incentives. By making the necessary changes to the means of transportation of these mixtures, the current gas distribution system has great potential as a storage and energy transport infrastructure, such as the extensive storage capacity and capillarity of the network.

EVER FURTHER AWAY FROM COAL, EVER CLOSER TO HYDROGEN. ...AN OPPORTUNITY TO BE SEIZED!

T o fulfil this vision, we must deal with technical criticalities and safety aspects that must be tackled with strong interdisciplinary skills, especially when the focus is on functionality at the installation site, the operation of the gas condensing boiler itself. For these reasons, Ferroli and the Technical University of Eindhoven (TU/e) have started a joint project with the aims of developing a boiler that works with mixtures of methane and hydrogen. Ferroli is a specialist in condensing boilers, whereas TU/e is the world leader in combustion simulation.

THE FUTURE IS IN THE PIPELINE

The project addressed the design of a device capable of working with mixtures of methane and hydrogen, based on theoretical analyses, experimental tests and computer simulations. Key components were defined, performance and pollutant emissions were characterised, and the operating range of the appliance were determined.

Despite the various critical aspects that need to be overcome before we shall actually see the large-scale deployment of hydrogen, the potential benefits far outweigh the challenges ahead.

Such challenges can no longer be postponed given the need and market demand for systems that aim for high efficiency and the lowest possible environmental impact.

COMPANY PROFILE

11

C O M office P A N Y Pis R The virtual visit from the installer’s solution to reducing time-wasting, thus sav also much easier to handle these types of p when the installer needs to involve a third bal worldwide Partner of Microsoft, launched on the Microand mobile (smartphone/tablet) level for our a partners: Instal- technician with additional pro (e.g. service A new project in co-operation with HEVOLUS, a global worldwide Partner of Microsoft, launched on the soft AZURE Cloud infrastructure and scaled to PC and without mobile (smartphone/tablet) level for our partner or an engineer), physically leaving lers and Service Technicians

nted Reality

Augmented Reality AUGMENTED REALITY

A new project in co-operation with HEVOLUS, a global worldwide Partner of Microsoft, launched on the Microsoft AZURE Cloud infrastructure and scaled to PC and mobile (smartphone/tablet) level for our partners: Installers and Service Technicians.

llers):

We also satisfied needs of our After-Sales n WE MATCHED THE BASIC They can send new, junior NEEDS service technicia OF OUR PARTNERS they been visits trained directly and intensiv also much easier to handle thesehave types of pre-sales (INSTALLERS) when the installer needs to involve a third party/consultant Installers need and to optimise the time spentsupport in prerely upon prompt remote f (e.g. a service techniciancan with additional product expertise sales visits and offers, which are extremely time or an engineer), without physically leaving the office. consuming. The virtual visit from the installer’s office office via PC video connection (or from ano is the perfect solution to reducing time-wasting, thus saving money. Itor is also much easier to company handle these If even senior experts service o types of pre-sales visits when the installer needs the field more quickly compared to standard involve a third party/consultantfrom (e.g. a service also times relybecause directlytotechnician upon support FERRO WE ALSO SATISFIED us, and not (indirectly) by them.

Junior service technicians with additional product expertise or an e more expert senior staff owner directly from the engineer), without physically leaving the office.

We also satisfied needs our After-Sales network: NEEDS OF/ company OURofproduct components and discuss the issues ation via mobile phone).

NETWORK encounterAFTER-SALES problems with a fault or new products, they can They can send new, junior service technicians into the field more quickly compared to standard times b

les visits and offers, which are extremely time consuming. fect We matched the basic needs of our Partners (installers): ney. It is s visits Installers need to optimise the time spent in pre-sales visits and offers, which are extremely time consu onsultant The virtual visit from the installer’s office is the perfect pertise solution to reducing time-wasting, thus saving money. It is e.

es expertsThey via acan video connection, e.g. service they cantechnicians «explode» the send new, junior they have been trained directly and intensively by us, and not (indirectly) by them. Junior service techn w to fix theinto fault. the field more quickly compared to standard can rely uponthey prompt remote times because haveand been trainedsupport directly from the more expert senior staff / company owner directly office via PC by video connection (or from another location via mobile phone). and intensively us, and not (indirectly) by them.

If even senior expertscan orrely service company Junior service technicians upon prompt and owners encounter problems with a fault or new products, the also rely directly support Offices experts via a video connection, e.g. they can «expl remote support from upon the more expert from senior FERROLI staff / productowner components andthediscuss company directly from office viathe PC issues video on how to fix the fault. connection (or from another location via mobile phone). If even senior experts or service company owners encounter problems with a fault or new products, they can also rely directly upon support from FERROLI Offices experts via a video connection, e.g. they can «explode» the product components and discuss the issues on how to fix the fault.

12

COMPANY PROFILE

s the perfect ving money. It is pre-sales visits party/consultant oductTHE expertise FIRST RESIDENTIAL BOILER IN THE WORLD the office.

CONNECTED WITH IoT TECHNOLOGY WITH 4G GATEWAY

INNOVATION

KEY FEATURES • IoT connectivity • Vocal alert messages (in addition to inapp notification) • Innovative new design • 7” TFT touch screen - Glass front panel with LED ambient light (status function) • Wide modulation range: 1:12 • Gas-adaptive technology allows Methane LPG Ready, with a simple configuration, boiler operation with methane and LPG • Exclusive exchanger-burner system with self-cooled door

network:

ans into the field more quickly compared to standard times be vely by us, and not (indirectly) by them. Junior service techni from the more expert senior staff / company owner directly f other location via mobile phone).

USER CONNECTIVITY owners encounter problems with a fault or new products, the OLI Offices experts via a videoVOICEconnection, e.g. they can «expl s on how to fix the fault.

SMS

MOBILE DATA

4G

• Ready-to-use (no configuration needed) • Boiler status monitoring from APP • Home temperature and schedule control from APP • Thanks to Ferroli’s exclusive feature, the user can receive text or voice message boiler ALERTS sent directly via the Vodafone network.

COMPANY PROFILE

13

NEW HIGH TECHNOLOGY PRODUCTS NEW PRODUCTS WITH HIGH TECHNOLOGICAL CONTENT IBRIDI FACTORY MADE

HYBRID SYSTEMS

New models with R32 refrigerant gas.

Solving the electricity power shortage problem for the meter thanks to the fuel switch flexibility (gas boiler backup).

Competitive, scalable solution vs. more expensive full-electric high power Heat Pumps.

Preferred solution for retrofits: works very well with old heating systems (no change needed with radiator heating).

FERROLI LEADING INNOVATION IN HVAC ALL-IN-ONE

A s compact as a gas condensing boiler.

Combi and heating only models.

Incorporates water circuit and bivalent heat exchanger.

Automatic activation of boiler and/or HP according to climate conditions ➞ efficiency, economy, energy saving govern the operational logic

14

COMPANY PROFILE

NEW WHB RANGE WITH FAMILY LINE CONCEPT FERROLI

BLUEHELIX SUBLIME

BLUEHELIX MAXIMA

BLUEHELIX HITECH RRT

BLUEHELIX ALPHA

LAMBORGHINI CALORECLIMA

RAGGIO

ALHENA TECH

ALHENA

COMPANY PROFILE

15

SPLIT BUSINESS EVOLUTION 2019

32 refrigerant (more compact external unit) R New multi series (commercial)

2020

iFi + App W R32 refrigerant (more compact external unit) New multi series (commercial)

2021

iFi + App W R32 refrigerant (more compact external unit) Double catalyst filter («plus» range) New multi series (commercial)

16

COMPANY PROFILE

HYBRIDS AND HEAT PUMPS Fast roll-out of a complete new product range of air-to-water Heat Pumps Air-to-water HPs Product Range

2019 Ferroli catalogue offering just a small range of heat pumps 2021 Full new range ofair-water heat pumps available, at the highest market standard, ready to capture all the opportunities of government incentives

HEAT PUMPS

Split Monobloc (packaged) HYBRIDS (HP + gas boiler)

HEAT PUMPS (split / monobloc) HYBRIDS

Integrated system offer including: Heat Pumps + Water Heaters/puffer tanks + climate control + water filters and water treatment appliances +external wall-box installation kits

COMPANY PROFILE

17

FERROLI ACADEMY

The Academy was completed at the end of 2020 and officially inaugurated on September 7th, 2021, by Ferroli’s President, Paola Ferroli and the CEO, Riccardo Garrè.

The Academy’s mission is to train customers to help them strengthen their business in a global market.

SAN BONIFACIO (VR) Academy Best-in-Class in Italy 550 m2 training & showroom 50 working products 3 technical sales Showroom / Event Room for 80 people 2 Training Rooms for 50 / 25 people BOLOGNA 250 m2 showroom 35 working products Training room for 25 people Meeting room for 8 people 18

COMPANY PROFILE

ENGINEERING COMPANIES NETWORK 1.069 ENGINEERING COMPANIES IN CRM

104 PROVINCES WITH ENGINEERING COMPANIES IN CRM

COMPANY PROFILE

19

FERROLI ROADSHOW

We have the biggest SMART TRUCK fleet: 5 BRAND NEW SMART TRUCKS to showcase products to installers.

Installers can get to know and touch a wide range of products, made operational from an electrical point of view to allow them an effective interaction.

20

COMPANY PROFILE

FAST–FIELD APPLICATION TEAM SUPPORT To boost Ferroli’s best technology heat pumps hybrid systems - building block boilers.

Strong professional team covering all Italy to provide customers with solutions and technical support.

4 PRE-SALES ENGINEERS To support engineers on issuing specifications.

2 INSTALLER SUPPORT TECHNICIANS To support installers in the field.

COMPANY PROFILE

21

FERROLI PARTNER PROGRAM FERROLI PARTNER is an INSTALLER COMMUNITY with EXCLUSIVE ADVANTAGES and NEW BUSINESS OPPORTUNITIES. FREE MEMBERSHIP with a dedicated APP. PROFESSIONAL PROGRAM for Installers and Maintenance Technicians.

*

FERROLI PARTNER NETWORK 4.890 TOTAL FERROLI PARTNERS

22

COMPANY PROFILE

LAMBORGHINI CALORECLIMA LOYALTY PROGRAM AN EXCLUSIVE INSTALLERS NETWORK P A R T N E R

PROMOTIONS & DEDICATED APP

P A R T N E R

SCARICA LA APP LAMBORGHINI CALORECLIMA TEAM. RICCHI PREMI PER TE!

ACCESS TO H&D PLATFORM

for no risk Ecobonus incentives and credit sale

* Restrizioni applicate. Vedere dettagli su: amazon.it/gc-legal

*

EXCLUSIVE NEWSLETTER DIRECT TECHNICAL SUPPORT with a free hot line

PARTNER NETWORK

677 Total Lamborghini CaloreClima Partners

TRAINING COURSES AT FERROLI ACADEMY

COMPANY PROFILE

23

CAT PREMIUM EXCELLENCE AND INNOVATION FOR CUSTOMER CARE New service agreement with franchisee service partner:

✔

WEEKEND SUPPORT during high season

✔

SMART ASSISTANCE

✔

3h to contact end user 24h/48h to provide assistance

✔

PAPERLESS with Ferroli Web APP Servicenet

NEW LOGISTICS HUB FOR SPARE PARTS The new Logistic Hub for spare parts was opened in Villanova (VR) in September 2019, one of the biggest in EUROPE. • 3.000 m2 area • 6.000+ spare part skus • Shipment in 24h with online tracking

24

COMPANY PROFILE

NEW CALL CENTER Goal: Call Center Ferroli n. 1 in ITALY Advanced multimedia technology TVOX Phone + Chat + Email

.EROLAC LA AILGADEM

9102/80 tseT oirotarobal ni otautteffE esab allus ittodorp 11 us .evorp 67 id eroilgim al noc ottodorP . e l a b o l g àtilauq

OMUSNOC0RTLA •

END USER CALL CENTER EROILGIM illigis/ti.omusnocortla ETSOPSIR IDNARG ELOCCIP ONAM ID ATATROP A ENAIDITOUQ

TSET LED

i

§

ovitarapmoclset nu id itatlusiried esaballus,lrs inoizidEomusnocortlAad otaicsalirolligiS .aenaropmet aznecil anu id otnemagap orteid,ittodorp 11 us otautteffe etnednepidni

EXTERNAL CALL CENTER 9102/80 t s e T oirotarobal ni otautteffE esab allus ittodorp 11 us .evorp 67 id roilgim li noc ottodorP .ozzerp/àtilauq otroppar

0MUSNOC0RTLA •

Extended time (+64%) illigis/ti.omusnocortla ROILGIM i ETSOPSIR IDNARG ELOCCIP Monday 8.00-20.00 ONAM ID ATATROP A EFriday NAIDITOUQ OTSIUQCA � + Weekend in high season

ovilaHpmoc tset nu id itatlusir ied esaballus,lrs inoizidEomusnocortlAad otaicsalir olligiS .aenaropmetaznecil anu id otnemagap orteid,iltodorp l l u s o taulteffeetnednepidni

otsiuqcA roilgiM e tset led eroilgiM a r t s o n a l l a i t a i c s a l i r illigis e u d i onos ad TRR hceT xileheulB atan amitlu .OMUSNOCORLTA etneibma ingo ni orewo ,opmac lus arusim is aiadlac anu id erolav lI ...eraroval ,ereviv rep elibasnepsidni trofmoc leuq otseihcir ais iuc ni ! o t s e u q e m o c itneve eraiggetsef o ad atavorppa atats è TRR hceT xileheulB ilorreF aiadlac aL .otsiuqcA roilgiM emoc e tset led eroilgiM emoc OMUSNOCORTLA .asac id ùip erpmes atnevid ilarreF trofmoc li ìsoc ailgadem anu noC

PROFESSIONAL CALL CENTER INTERNAL CALL CENTER

30 technicians (+50%) Ticket for service monitoring Recall on lostiloérr calls f

e . .

COMPANY PROFILE

25

NEW SOCIAL MEDIA COMMUNICATION

COMPANY PROFILE

FERROLI IS PRESENT New Social Media Communication WITH AN OFFICIAL PROFILE with anSOCIAL official profile onPLATFORMS the main social platforms ON Ferroli THEis present MAIN

26

COMPANY PROFILE

COMPANY PROFILE

TELEVISION Television campaign january 2020 CAMPAIGN JANUARY 2020

BLUEHELIX SUBLIME in prime time on all major television networks In collaboration with Vodafone

BLUEHELIX SUBLIME in prime time on all major television networks.

In collaboration with Vodafone.

COMPANY PROFILE

27

ACTION PLAN AND CONTROL - APC APC TEAM SUPPORTS STRATEGIC GROUP PROJECTS ✔

Implementing action plans

✔

Monitoring and supporting activities

✔

Coordinating working groups

In Ferroli all the meetings are concluded with clear: - actions - staff in charge - dates GROUP ACTIONS

GROUP PROJECTS

8100 7700 7300 6900 6500 5910 6067

6100

6452 6334 6200

7014 6880 6588 6541

5820 5700

5599

5300

7765 7546 7572 7249 7117 6876 6770 6674

6436 6313 6101 5927 5543

5364 5224 5025

5242

4900

4729

4500

4334 4136 4001

4100 3641

3700

3686

3323

3300

2752 2500

2431 2266

2100

1300

771

73 70

60

60 52 53 50

1641

55

48 42

44

40

30

29 24 24

20 13

918

10

14

9

488

3

4

31 /0

16

COMPANY PROFILE

3/1 9 /04 / 09 19 /05 / 12 19 /06 / 10 19 /07 / 10 19 /09 / 09 19 /10 / 11/ 19 11/ 19 10 /12 / 21 19 /01 /20 19 /02 / 19 20 /03 / 20 20 /05 / 17 20 /06 / 21 20 /07 / 16 20 /09 / 22 20 /10 / 19 20 /11 / 15 20 /12 / 14 20 /01 / 17 21 /02 /21 17 /03 / 15 21 /04 / 17 21 /05 / 17 21 /06 / 15 21 /07 / 16 21 /09 /21

0

3/1 9 /04 /19 09 /05 /19 12 /06 /19 10 /07 /19 10 /09 /19 09 /10 /19 11/ 11/ 19 10 /12 /19 21 /01 /20 19 /02 /20 19 /03 /20 20 /05 /20 17 /06 /20 21 /07 / 16 20 /09 /20 22 /10 /20 19 /11 /20 15 /12 /20 14 /01 /21 17 /02 /21 17 /03 /21 15 /04 /21 17 /05 /21 17 /06 /21 15 /07 /21 16 /09 /21

366

66

31 /0

12

62 63

65

74

36

7.765 PLANNED ACTIONS, 6.876 COMPLETED

28

77

16

57

0

86

81

80

1307 999

900 500

85

2250 1857

1692 1507 1328

1700

90

90

3265

2890

2900

100

90 PROJECTS IN APC

MARKET ACHIEVEMENT 2017

2018

2019

2020

2021

SALES

318 mln €

336 mln €

345,5 mln €

312,1 mln €

402,4 mln €

EBITDA

18 mln €

18 mln €

23,1 mln €

23,8 mln €

44,5 mln €

EMPLOYEES

2.504

2.222

2.188

2.089

2.116

*Data from Management Accounts

COMPANY PROFILE

29

SALES 2020 FERROLI GROUP 2020 - SALES BY MARKET TURNOVER BREAKDOWN BY AREA - 2020 China: 9,9%

Far East (others): 7,2% UK + Netherland: 3,2%

Vietnam: 5,6%

Italy: 24,5%

Spain + France: 23,7%

Africa: 3,1%

North and South America: 1,2% Middle East: 2,8%

Central EU + Balkans: 18,9%

Far East (others) Africa North & South America China

UK + Netherland Central EU + Balkans Spain + France

Italy Middle East Vietnam

TOTAL SALES 2020 = 312,1 mln €

FERROLI GROUP 2020 - SALES BY PRODUCT TURNOVER BREAKDOWN BY PRODUCT FAMILY - 2020 Heat Pumps and Renewables: 4,7%

Air Conditioning: 4,5% Chillers and Fan Coils: 1,5% Home appliances: 2,2%

Water Heaters: 22,4% Wall Hung Boilers: 33,5% Radiators: 11,5%

Industrial Boilers: 7,4%

Solid Fuel Boilers (Biomass) and Floor Standing Boilers and Burners: 12,4%

TOTAL SALES 2020 = 312,1 mln € 30

COMPANY PROFILE

SALES 2021 FERROLI GROUP 2021 - SALES BY MARKET TURNOVER BREAKDOWN BY AREA - 2021 China: 8,7%

Far East (others): 1,2% UK + Netherland: 2,5%

Vietnam: 5,7%

Italy: 30,2%

Spain + France: 22,8%

Africa: 2,0%

North and South America: 1,5% Middle East: 1,3%

Central EU + Balkans: 25,3%

Far East (others) Africa North & South America China

UK + Netherland Central EU + Balkans Spain + France

Italy Middle East Vietnam

TOTAL SALES 2021 = 402,4 mln €

FERROLI GROUP 2021 - SALES BY PRODUCT TURNOVER BREAKDOWN BY PRODUCT FAMILY - 2021 Home/Kitchen Appliances: 2,3%

Industrial Boilers: 5,2%

Spare Parts and Accessories: 9,2% Split Air Conditioners (reversible): 4,7%

Wall Hung Boilers: 24,7%

Terminal Units: 0,6%

Floor Standing Boilers and Burners: 6,0%

Hybrid Systems (HP+gas boiler): 4,3% Radiators: 11,1%

Heat Pumps and Chillers: 4,1%

Renewable Energy Systems (excl. HPs): 8,9% Gas and Electric Water Heaters: 19,0% Wall Hung Boilers Radiators TOTAL SALES 2021 Renewable Energy Systems (excl. HPs) Hybrid Systems (HP+gas boiler) Split Air Conditioners (reversible) Home/Kitchen Appliances

Floor Standing Boilers & Burners Gas & Electric Water Heaters = Heat 402,4 mln € Pumps & Chillers Terminal Units Spare Parts & Accessories Industrial Boilers

COMPANY PROFILE

31

SPLIT + HEAT PUMPS RENEWABLES BUSINESS EVOLUTION RENEWABLE AND ELECTRIC HEATING SYSTEMS 20,0% 18,0%

17,3%

16,0% 14,0%

12,3%

12,0%

10,8%

10,0%

8,4%

8,0% 30,00%

6,0%

25,00%

24,7%

4,0% 20,00%

22,5%

2,0%

2,0%

15,00%

2,7%

4,5% 19,0%

4,7%

3,8%

10,00%

0,0% 5,00% 0,00%

Wall Hung Boilers

2019

Hybrids + Heat Pumps and Chillers + Terminals + Other REN + Split Air/con

Gas and Electric Water Heaters

Splits A/C only

2020

2021

HPs + Hybrids

HPs + Hybrids + Renewables

% OF TURNOVER ON TOTAL COMPANY TURNOVER

2020 LEADING PRODUCT FAMILIES

30,00% 25,00%

22,4%

25,00% 15,00%

10,00%

10,00%

5,00%

5,00%

Wall Hung Boilers

COMPANY PROFILE

Hybrids + Heat Pumps and Chillers + Terminals + Other REN + Split Air/con

24,7%

22,5%

20,00%

17,5%

15,00%

0,00%

32

30,00%

25,0%

20,00%

2021 LEADING PRODUCT FAMILIES

Gas and Electric Water Heaters

0,00%

Wall Hung Boilers

Hybrids + Heat Pumps and Chillers + Terminals + Other REN + Split Air/con

19,0%

Gas and Electric Water Heaters

NOTES

NOTES

34

COMPANY PROFILE

code 89WI3010/01 - 04.2022

Ferroli SpA

37047 San Bonifacio (VR) Italy Via Ritonda 78/A tel. +39.045.6139411 fax +39.045.6100933 www.ferroli.com