Ri ch a r d Burt on’ s
COMPLETEI NFORMATI ON TECHNOLOGY
RESUME
bra nd knowledge
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
Objective To obtain a position in the IT field in which I may utilize my skills in a technical environment with opportunity to grow and obtain knowledge to progress in my career Capabilities and knowledge
Hands on experience on the following systems: IBM, Dell, Compaq Hewlett Packard, and Gateway. MAC desktops and laptops Lexmark and Hewlett Packard Extensive knowledge in installing, configuring and administering Windows 9x, 2000 Professional XP Vista business and 2000Server. Windows 7, WAMP server ect Experienced hands on and knowledge on Track-it, Remedy, Peregrine , USD, Blackberry manager, Microsoft Office 2003 (Word, FrontPage, excel, PowerPoint), GroupWise, lotus, Outlook, Entourage, Adobe Image ready, In design, Photoshop, LANDesk-, Active directory, Exchange server user manager, Symantec ghost, Symantec backup exec recovery console Symantec and Partition magic. OSX Leopard McAfee Antivirus, Norton Antivirus, (Printer’s) Replaced NIC cards RAM installed fuser kits Cleaner kits transfer roller and replaced toner also configured network ports host names and network capabilities via jet direct web access such as network scanning and faxing (Server) Hardware replacement of Flip up monitors batteries PDU power supplies NIC cards SCSI cards and RAID(ed) hard drives also installation of updates drivers and routine backup checks and restorations web AD certificate renewals Batch edits ect (Blackberry) Work with Blackberry desktop manager and BES server to create accounts on a Windows server network. Backed and repaired internal phone software synchronized with exchange servers and changed detail Blackberry settings
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
Job experience June 2010 – Present Concrete Kreative Darrell Toney (646 402 5442) IT tech / Graphic Designer I supported multiple users at different onsite and offsite locations, utilizing remote software such as VMware Gotomypc and Remote desktop to resolve issues Installed database applications and monitored SQLserver processes, also performed server maintenance remotely over windows XP network Imaged windows clients and set up VPN connections including offsite Verizon DSL connections for EConnect clients Provided desk side support for uses on local network including task such as creating user accounts in active directory configuring outlook accounts for Rackspace users, also restoring files over local network using NAS unit Symantec backup Exec
Dec 2009 – May 2010 Marketing entertainment and creativity in harmony Freelance Graphic Design Created logo designs for Pierre LeRoc Clothing, STAMP DVD, watermelon pink clothing, Zero Gravity promotions and various recording artist Developed animations and banners for clothing websites such as raptees.com and animated intros for adult websites Provided professional retouching services for models and photographers and cropped artist pictures for fliers and albums such as found on Grindtimenow.com Designed magazine layouts and covers for magazines such as twelve10 magazine and designed full websites for recording studios and other established companies including www.viimag.com
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
March 2008 – Sep2009 The American Pharmacist Association IT specialist/Network Administrator I managed a network with approximately 100 on-site users and 20 offsite users on a windows Vista network with 32bit XP machines and MAC osx10. I also provided desk side support, and configured user software and accounts via remote desktop connection. Created network accounts via active directory, delegated printer queues ports and drivers on win 2000 file/print server, and re-imaged desktops and laptops. Configured and assembled logon scripts to map network drives, and distributed installation packages over the network, managed user rights to network shares and restored files on shares via Symantec backup exec. Replaced laptop parts such as screens keyboards hard drives memory, shipped computer equipment to offsite users and created instructional manuals for clients. Installed and edited hosts files for VPN Access and updated domainserver certificates
Sep 2007 - Dec 2007 Exceed Corp, Department of labor, DC 301-731-3790 (Leonard Newman) Imaged NCS desktops and laptops with ghost software Installed necessary user programs and proprietary agency applications Added network and local printers HP Xerox cannon and brother Via net ports and ran group policy update command for remote updates to antivirus and user profile. Copied user data from desktop to laptop over the network and joined computers to the domain. Updated tickets with user location and information and packaged laptops for delivery to remote locations via UPS
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
Apr 2007-Aug 2007 Network & Company,CSC, Information Systems Providence hospital DC 202-269-7557 (Steven Welch) Supported users on a Novell network with Novell applications such as GroupWise Worked with AS400 command line where i varied on work stations and printers released print jobs and scheduled daily task Imaged workstations using ghost 8.0 and backed up user information and software Used troubleshooting skills to repair HP and Lexmark printers and Minolta copiers and called out service tech when replacement parts were needed Documented tickets USD and contacted users to troubleshoot issues remotely (Eg: Internet proxy configuration password lockout ect)
Oct 2006-Jan 2007 Peoplecom, Library of Congress ITS, DC 202-707-2972 (Michael Stannard) Assisted In the Deployment of Dell Workstations to library of congress users configured and joined to the network Repaired Hp printers with minor jamming problems printing errors and Replaced parts such s memory, fusers, IO boards ect Imaged Dell computers using ghost software and also install OS remotely Using On Demand network installation software for remote installs Replaced power Supplies Hard drives and RAM in Dell GX systems including video card ,floppy and zip drives Documented tickets via Remedy system and contacted users to troubleshoot And repair issues remotely utilizing remote desktop or landesk Traced cables with the cable team cat 5 cat 6 and fiber cables. Also assembled monuments for Ethernet and LSDN office connections
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
Aug 2006- Oct 2006 TAC worldwide, DC senate 202-228-0816 (Herman Williams) Provided hardware maintenance for Senator offices laptops desktops Cloned and imaged drives using Ghost and recovered data using ERD winternals and check disk Replaced mother boards power supplies and memory in laptos And desktops also installed windows Updates and joined PC's to senate domain Repaired server issues such as switches backlights on Proliant servers and swapped raid 5 drives And replaced server batteries and power supplies also ordered parts documented ticket information using Perwguine ticketing application
Oct 2004- Feb 2006 DBTS, DC Office of the chief technology officer (Dominic Taylor) 202-393-3287 Help desk technician Provided Technical PC support for DC government agencies Answered Problematic calls through Automated Call Distribution unit and recorded client's problems via the remedy system Imaged removed and installed computers on users desk Changed and degaussed hard drives Installed and replace memory, Motherboards and power supplies Installed printers and created backups of users profiles for new computers replaced mice and keyboards and minor issues also Including (paper jam’s, floppy repair and drive installs Joined users to domains administered password resets via active directory assigned user rights for software installation, add and removed hardware, instructed client's in the use of windows OS (XP 2000 pro, NT 4.0, 98) and also with third party software
Richard Burton A+/MCP certified hardware technician (646) 591-8770 Richard_p_b@Hotmail.com
Internships
Education
Mar 2004- Sep 2004 Best Buy, MD 301 464 3080 Computer sales Associate · Provided customers with technical knowledge of pc's and pc accessories · Gave technical support by phone and in person for computer related problems · check systems for system functionality, copy and backup of software · installed and removed programs to troubleshoot both laptops and desktops Displayed knowledge of hardware software and OS architecture Aug 2003- Feb 2004 AT&T, NJ (MITG) 888 465 6455 (Contractor/intern) Helpdesk Associate · Assisted employees with technical support installations upgrades and troubleshooting · Re-imaged laptops formatted hard drives examined and Repaired network situations · Removed hardware devices replaced peripherals Installed antivirus software plus patches Dec 2002- Jan 2003 HFJCC Harpers Ferry, WV 304 728 5708 (Mr. McKinney) Work Based learning · Solved and analyzed hardware OS and connection problems. · Troubleshot software and hardware problems. · Solved and analyzed computer related issues. · Troubleshot and solved connection problems remotely and locally. · Installed and configured devices. Internal and peripheral
2002-2002 HFJCC - Harpers Ferry, WV High School Equivalency Certificate. Computer Service Field Tech. 2002-2003 Edison Advanced Academy Edison, New Jersey CompTIA A+ Certified Microsoft Certified Professional Windows 2000 Professional Microsoft Certified Professional Windows 2000 Server Personal hobbies include Drawing, clothing design, Graphic design, Web design, Music production, and Video Editing · Currently studying and obtaining hands on experience for. MCSE
References Darrell Toney. 646.402.5442 IT manager/ Supreme Systems Donna Broadway. 443.496.2677 CEO viimag.com Sherwin Pichardo 212.283.3437 CEO Arizzma entertainment Ronald Bleier 212.595.9679 Web design client/IT support