Ginkgo Res - E-brochure

GINKGO residential

WHY DO WE CALL OURSELVES GINKGO? The Ginkgo tree is arguably the most sustainable plant in the history of the world, with a magnificent design that has survived over 200 million years of existence. The Ginkgo tree defines our ideal as a company: strong, deep-rooted, adaptable and tenacious. With that in mind, the idea for Ginkgo Residential as a brand was formed. We invest in a solid core culture and exceptional customer service, and we strive to be greener, practicing more environmentally sensitive operations with every step we take.

Our mission is to provide reasonably priced, high-quality housing that is energy efficient and environmentally sensitive.

Our communities offer an exceptional living experience, with a home in which our residents can grow and have a lifestyle that inspires them to thrive.

WHO IS GINKGO RESIDENTIAL? Ginkgo Residential is an industry leader focusing on combining its core business of providing reasonably priced, high quality housing with energy efficient improvements that are environmentally sensitive.

Ginkgo Residential LLC (“GinRes”) is a fully

Senior management and property operations personnel

integrated real estate operating company focused on providing

develop a specific business plan for each asset under

acquisition, construction management, accounting, investor/

management. These plans include individualized marketing,

asset management and property management services to

maintenance, and capital improvement and investment

apartment communities in the south east United States. As of

programs designed to maximize the performance and value of

October 2018, it manages 30 communities with 6,100

each asset.

apartment units in North Carolina, South Carolina and Virginia for both third party clients and its affiliated investment platform. GinRes is the current iteration of a property management group that has been in continuous operation for over 25 years and managed in excessive of 38,000

Ginkgo operates under two guiding principles: 1. To provide quality, market rate housing for the middle market sector of the rental population.

apartment units.

Ginkgo Residential is owned by Ginkgo Investment Company LLC, an entity established as a holding company to own Ginkgo Residential and to make capital investments into various

2. Where economically feasible, to provide the option to integrate “green principles” into the apartment communities we manage, with a focus on responsible property investing.

sponsored real estate limited liability companies. As of August 2018, it had a market value of more than $20mm and maintains adequate liquidity to serve as a counter party for the financial

For Ginkgo Res, this means focusing on combining the

responsibilities of each of the limited liability companies it

benefits of pro-active management with the added value

sponsored.

achieved through incorporating

Throughout our history, the management team has been dedi-

energy efficiency principles into the properties we manage.

cated to providing high quality apartment homes to the middle

This includes a significant focus on utility savings, water

market. This

conservation and ongoing reduction in maintenance fees

represents the largest segment of the rental

with the goal of enhancing affordability to meet the housing

population; entry and lower-level workers which includes gov-

needs of the workforce population while maximizing each

ernment, retail, restaurant,

asset’s performance and value. We have a highly-disciplined

healthcare, public safety, manufacturing, along with other

approach to maintenance, leasing, operations and

workers who provide essential services to the communities in

management. Our high standards of appearance,

which they live. Our

maintenance and service place our properties firmly at the top

unwavering commitment to these residents is at the very core

of the markets we serve.

of our philosophy. Our proactive asset and property management programs and careful attention to resident needs significantly enhance occupancy levels, rental rates and, accordingly, the value of the assets under our management.

OUR SERVICES & EXPERTISE • Property Management • Redevelopment • Acquisitions

• Asset Management • Market Studies & Compliance • Green Initiatives

Our asset management team will develop a business plan for each property and work to ensure that it is properly monitored and executed. The primary goal is to maximize NOI, appreciation and asset value.

The construction and redevelopment team manages all aspects

•

Review, revise and approve the operating budgets and business

of training, coordinating, standardization, quality control and

plans prepared by the property managers with comparison to

preventative maintenance. They offer management of

the asset plan, portfolio strategy, pro forma and industry norms

construction and design work and oversee the coordination of

•

cesses associated with tax revaluation

renovation projects and green initiatives.

• We offer a full service professional property management team.

Our associates are organized regionally and will employ focused

Review and approve real estate tax concerns, including proControl the risk management process, ensuring adequate insurance coverage and processes leading to insurance optimization

•

Continuously monitor property and market conditions relative

innovative management techniques with a strong emphasis on

to defined disposition strategy triggers and make disposition

optimized property performance. Key management programs

recommendations when appropriate

are utilized to reduce resident turnover, increase occupancy and

•

A designated Resident Liaison in our corporate office assists

stimulate rental income growth. In collaboration with our

residents in the resolution of issues that may arise while living

training and full-service marketing departments, our team is

in one of our communities

focused on providing an excellent customer experience and

•

client services.

property managers and monitor compliance including cash management, internal control, accounting methods, and re-

We also undertake the following: • •

Understand the market where properties are located

porting procedures •

from budgets, accounts receivable, and compliance with the

Conduct regular physical inspections of properties to

business plan to meet strategic business plan outlines •

•

Monitor and control financial condition of properties,

Control the risk management process, ensuring adequate insurance coverage and processes leading to insurance optimization

condition, capital needs and operational tasks

•

Review property manager reports with emphasis on variances

through market research and ongoing pricing reviews become thoroughly knowledgeable about every aspect of •

Prepare financial management and accounting policies for

•

Continuously monitor property and market conditions relative

through review of leases, capital and operating expenses on

to defined disposition strategy triggers and make disposition

a daily, weekly and monthly review process

recommendations when appropriate

Create and oversee capital improvement programs as

•

A designated Resident Liaison in our corporate office assists

instructed or approved by owner

residents in the resolution of issues that may arise while living

Supervise the on-site management, leasing and marketing

in one of our communities

services to achieve a high level of occupancy and resident satisfaction

INVESTMENT & OPERATIONS Ginkgo Investment Company LLC.

MARKET STUDIES Ginkgo’s research process has two main componeAnts

First, we use top-down market research techniques to target specific cities and states in which owners have an interest. Our management team then fine tunes this research by comparing

Ginkgo Investment Company LLC (“GIC”) was formed to operate in the private market, and create investment opportunities that align with the Ginkgo vision. It partners with private, high net worth investors to form various LLCs that will own and invest in targeted apartment communities in the southeast. GIC invests

and adding third party research information.

The combination of the proprietary and public information becomes the basis for our macro-economic strategy.

in stabilized assets, but primarily pursues a strategy of acquiring assets that require varying levels of renovation. Often times these

Secondly, we use a bottom-up process that acknowledges the

newly acquired assets were neglected or poorly managed

importance of developing our own primary market research

communities, typically with declining levels of capital reinvest-

within the local real estate community. The success of

ment as they age, resulting in deteriorating operating

integrating these processes distinguishes us from many of our

performance. These new purchases are typically at prices of less

industry competitors.

than 40% of replacement cost. GIC then works to restore the properties’ structural and aesthetic appeal, extending the economic life of the asset by 20 to 30 years. From March of 2011 through 3rd quarter of 2016, GIC acquired more than 5,200 units in North Carolina, South Carolina and Virginia, and in aggregate today manages more than $110MM of equity and preferred equity and an enterprise value of more than $550MM.

GINKGO RESIDENTIAL OPERATING PLATFORM Ginkgo has assembled a robust solutions platform that enhances our core property management operations experience to optimize performance results. These solutions include systems that enable leasing automation and online resident services, detailed pricing and expense management, training and marketing. We believe that minimizing expenses and maximizing revenue can come through in-depth market knowledge, resident retention, customer service, implementing an effective preventive maintenance program, and staying on top of the latest technology and operating software. Our approach to property management encompasses a process-driven mythology with highly trained professionals and a level of product quality and customer service rarely matched by others.

Ginkgo’s comprehensive and standardized policies and procedures allow for efficiency and stability while also allowing for flexibility based on property type and owner objectives.

Ginkgo Green Initiatives & Responsible Property Investment (RPI) RPI emphasizes improving the energy efficiency of middle- market rental housing in a way that improves operating returns, marketability and economic value. It is important to note that RPI is a profit driven philosophy. Where it is economically feasible, our experience allows us to recommend value added green initiatives.

•

Improving the overall building envelope by installing new HVAC

•

systems • •

Replacing windows and roofs, which helps minimize heat gains and losses

Focusing on SEER (Seasonal Energy Efficiency Ratio) upgrades and

•

Use of compact fluorescent lighting through apartments

resizing

•

ENERGY STAR rated appliances and windows

Partnership with Apple Blossom Energy, an industry leader in

•

Incorporating low VOC paints, low flow fixtures and recycled

home performance contracting to enhance the value of the asset

resources in all building material selections

with sustainable products while minimizing energy costs

Another initiative we offer that allows us to better protect the

areas of concentrated smoke. Finally, measuring the exact amount

residents and the environment is instituting a smoke free living

of electricity, gas, water and sewer used by residents allows

environment at the properties we manage. This policy protects

owners to control expense levels and realize savings on overall

residents from second hand smoke and protects the property from fire

utility costs. We have the experience to install state of the art

hazards caused by improper disposal of cigarette butts and

meter reading technology for utility management on the

smokers dropping cigarettes onto furniture. Designated smoking areas

properties we manage. This allows for the recovery of utility costs

to keep the property free from stray cigarette butts and allow residents

and an immediate increase in net operating income.

to enter their apartment homes without walking through

CONSTRUCTION MANAGEMENT Ginkgo Residential has a strong, vested interest in each and every client. We take the time to understand our clients’ unique needs, investment goals and we utilize our wide-ranging experiences and resources to develop a tailored construction management plan. Our pre-construction services ensure every aspect of your project is thoughtfully planned out, including anticipating unexpected challenges that would otherwise delay a project. We utilize the latest, cutting edge approaches to actively manage your project, controlling cost and schedule to maximize value for our clients’ construction investment. Ginkgo has a proven track record of implementing and executing successful construction and value-add projects. Ginkgo Residential manages $12MM-$18MM in annual renovation and energy efficiency programs.

LEADERSHIP WILLIAM GREEN, Principal

JENNIFER HIGBEE, Director of Accounting

Mr. Green serves as Co-Chief Executive Officer and a director of the Ginkgo REIT and

Mrs. Higbee joined Ginkgo Residential in 2012 as Controller, responsible

is also a principal of the advisor to the REIT, Ginkgo Residential (“Advisor”) where

for all accounting functions and financial reporting. She also serves as

he is responsible for all financial aspects of the Advisor and its Affiliates, including

Treasurer and Assistant Secretary for Ginkgo REIT Inc. She has over 10

debt and equity placements, and has been so since 2012. Prior to joining the

years experience with financial business planning, budgeting,

Advisor, Bill was employed with Starwood Capital Group (“Starwood”) where he

preparation and analyzing forecasts, monthly profit and loss, and cash

was responsible for the debt investments business of the firm and was responsible

flow statements. Prior to her time at Ginkgo, Jenny was with Grant

for the Starwood Debt Fund II. Before joining Starwood, Mr. Green spent the

Thornton LLP, serving as an audit senior in the real estate and

majority of his career in banking. He worked with Wachovia Bank, N.A. as Global

construction group, and Lend Lease serving as their Finance

Head of Real Estate Capital Markets, and with the Banc of America Securities where

Manager over management reporting. Jenny holds a Masters in Science

he held various positions, including Managing Director of Real Estate Private

of Accounting and a Bachelor of Science in Accounting, both from

Distributions and Managing Director of the Commercial Mortgage Conduit

Appalachian State University. She is licensed in North Carolina as a

Program. Prior to his banking experience, Mr. Green was involved with real estate

Certified Public Accountant and is a member of the American Institute of

development and real estate finance in the greater New York area with both private

Certified Public Accountants and Nareit.

and public firms, including as the chief operating officer of a New York based, 7,000 apartment unit value add company. Mr. Green earned a Masters in Business Administration from the Stern School of Business at New York University and a Bachelor of Arts in Economics from Hobart College. He holds an NASAA Series 65 license. Mr. Green served as a Trustee at Hobart and William Smith Colleges and currently serves on the boards of directors of Arbor Realty Trust, Inc., a NYSE-listed REIT, where he is the lead independent director, and of Royal Oak Realty Trust, where he is a nominated director.

ERIC ROHM, Principal Mr. Rohm has been with Ginkgo since its founding in 2010, and is responsible for the overall operations of Ginkgo, with general oversight of the property management, legal, risk management, human resources and systems administration functions. Prior to Ginkgo, Eric was Chief Legal & Administrative Officer of Babcock & Brown Residential from 2007 to 2010, and Vice President and General Counsel of BNP Residential Properties, Inc. from 2002 to 2007. From 1994 through 2002, Eric practiced law in the Real Estate Department of Kennedy Covington Lobdell & Hickman, LLP in Charlotte, North Carolina, focusing on all aspects of real estate acquisition/ disposition, development and financing, as well as real estate private equity investment transactions. Eric earned a Bachelor of Arts degree in Government, magna cum laude, from Georgetown University, and a Juris Doctor degree, summa cum laude, from The Ohio State University College of Law. Eric is licensed to practice law in the State of North Carolina and is a member of the North Carolina State Bar, the North Carolina Bar Association and the Association of Corporate Counsel. He serves on the Board of Trustees of the Penland School of Craft in Penland, North Carolina.

SCOTT WILKERSON, Chief Investment Officer Mr. Wilkerson leads all acquisition and investment activities for Ginkgo Residential. His experience in the multifamily industry spans more than 30 years, primarily with BNP Residential Properties, a successful publicly traded multifamily REIT, where he served in various officer-level positions, including Vice President of Administration and Finance and Vice President for Acquisitions and Development before becoming President, CEO and a Director. While at BNP, he had primary responsibility for the acquisition, rehabilitation and repositioning of apartment properties throughout the Carolinas and Virginia. From 1980 to 1986, Scott was with Arthur Andersen LLP, serving as tax manager from 1985 to 1986 and representing real estate investors, developers and management companies. He received a BS degree in accounting from the University of North Carolina. Scott is licensed in North Carolina as a Certified Public Accountant and is also a licensed real estate broker.

He has served on the Board of Directors of the National Multifamily Housing Council and the National Apartment Association, for which he also served as a Regional Vice President. He is a member of the National Apartment Association Budget and Finance Committee and formerly chaired the group’s Green Housing Task Force. He is also a past President of both the Apartment Association of North Carolina and the Greater Charlotte Apartment Association. Scott regularly participates on industry panels and gives presentations on various topics related to the apartment industry.

JOSIE NASIFE, Director of Property Management

RICHARD LACALAMITO, Director of Human Resources

As the Director of Property Management, Mrs. Nasife has responsibility for the

Mr. Lacalamito is the of Human Resources and Training for Ginkgo

management and operation of Ginkgo Residential’s multi-family portfolio. She

Residential. Since starting with Ginkgo Residential in February 2007, he has

directly oversees the support services for the property management division

been a valuable contributor for Human Resources in various functional

including operations, marketing, and asset management. Josie rejoined Ginkgo

levels. Currently, Rich oversees the day-to-day HR needs for all of Ginkgo’s

Residential in October 2015 after working with Fairfield Residential as a

properties. He partners with management to provide daily resolution for

Regional Manager for three years. Prior to Fairfield, she worked in several

various operational and HR issues. He provides advice and counsel to

capacities within Ginkgo Residential (and its predecessors) for over 11 years.

leadership and is an employee advocate ensuring consistent and fair

Josie holds various designations within the National Apartment Association

practices to all employees. He also provides support and guidance for

including NALP, CAM, and CAPS. She is a member of the Institute Real Estate

company-wide Talent Acquisition and Retention, Training, Salary

Management and a current CPM candidate.

Management, Benefits Management, Workers’ Compensation, Payroll and Leave Management. Rich is also responsible for promoting Best Practices through his strategic efforts updating company policies and procedures.

PHILLIP FOLEY, Director of Construction

Rich graduated from Wingate University with a Bachelor’s degree in Business Management. He is also certified as a Human Resources Professional (PHR).

Mr. Foley, a 29-year multifamily sector veteran, is responsible for the construction, maintenance and project management department at Ginkgo. He controls all aspects of training, coordinating, standardization, quality control and preventative maintenance. He also ensures a consistent quality of services across all properties owned or managed by Ginkgo. Phillip prepares the construction and design work specifications and oversees the coordination of renovation projects for Ginkgo. Phillip holds the national designation of Certified Apartment Maintenance Technician (“CAM-T”) and is a certified instructor for the Charlotte Apartment Association, where he teaches CAM-T and Certified Apartment Manager courses. Phillip was awarded the National Apartment Association’s prestigious Paragon Award for Maintenance Supervisor of the Year in 2002.

SAM SOLIE, Director of Investor Relations Mr. Solie joined Ginkgo Residential, LLC in 2019 as Director of Investor Relations. Prior to joining Ginkgo, Sam was an Executive Vice President and COO for a large group of businesses in Wells Fargo’s Wholesale Bank that included Real Estate Capital Markets, Asset Backed Finance, Equipment Finance, Capital Finance, and Corporate Trust. Prior of joining Wells Fargo, he was a Director at Tannery Brook Partners and was the Chief Operating Officer for Wachovia Bank’s Commercial Real Estate division. Sam’s work history also includes Lehman Brothers, Royal Bank of Canada, and CapitalThinking. He earned a Bachelor of Arts degree from the University of Wisconsin – Madison. He serves on the Board of Directors for McCracken Financial Solutions, and is a former Board Member of Wachovia Holdings International (Wachovia Bank Ireland), and Wachovia Finance Ireland, Ltd.

RESIDENT TESTIMONIES

501 Towns- Jan. 2021 “Special thanks to the maintenance team that went above and beyond to correctly fix our previous maintenance problems. Mr. Charles is a force to be reckoned with!! Not sure how he replaced our dishwasher, toilets, and air filters with a one year old following him around, but he did. (5 stars is an understatement)”

The Forest at Chasewood- Dec. 2020 “Amy helped me from start to finish. The apartment is beautiful. All new appliances and very clean. I'm glad to make Forest at Chasewood my new home. The process was so painless. I HIGHLY RECOMMEND these apartments. Thank you Forest at Chasewood team!!!”

Northwoods Townhomes- Dec. 2020 “I recently moved here from NY and Crystal is the best honestly! I love this townhome it's very comfortable and quiet and everyone's very friendly. I had an minor issue with a leak and was immediately taken care of within minutes, along with the application process and just making me feel at home she makes sure your well taken care of! If your thinking about moving here, do not hesitate and DO IT!”

Ginkgo Residential 200 S. College St. Ste 200 Charlotte, NC 28202 704.944.0100 ginkgores.com We print on soy-based ink and recycled paper.