Sun Health - Community Benefit Report 2018

OUR COMMITMENT TO COMMUNITY WELLBEING 2018 COMMUNIT Y BENEFIT REPORT Foundation

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Wellness

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Communities

The Sun Health Story Sun Health is an organization driven by passion – a passion to improve the wellbeing and quality of life for the communities we serve. We demonstrate this through our investment in Life Plan Communities, health and wellness programs, and the local community hospitals.

It’s this comprehensive commitment to your wellbeing that distinguishes Sun Health, and it all begins with the heart-felt generosity of people like you who support Sun Health Foundation.

EXECUTIVE TEAM Joseph E. La Rue President & Chief Executive Officer, Sun Health Services and Foundation

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Jennifer Drago Executive Vice President of Population Health, Sun Health Wellness

2018 COMMUNITY BENEFIT REPORT

Sharon Grambow Executive Vice President/ Chief Operating Officer, Sun Health Communities

Gina W. Ore Executive Vice President/ Chief Philanthropy Officer, Sun Health Foundation

William T. Sellner Executive Vice President/ Chief Financial Officer, Sun Health

Tahlya Visintainer Chief Human Resources Officer, Sun Health

2018 COMMUNIT Y BENEFIT REPORT

LEADERSHIP LETTER Since the 1960s, Sun Health Foundation has been connected to the local hospitals in Sun City and Sun City West. Community support through Sun Health Foundation enabled Sun Health to open Walter O. Boswell Memorial Hospital in 1970 and Del E. Webb Memorial Hospital in 1988. In 2008, Sun Health sold the hospitals to Banner Health.

As community needs evolve, so do the opportunities to ensure they are met today and for future generations.

We hope you enjoy Sun Health’s 2018 Community Benefit Report, and we invite you to become involved in Sun Health and our mission to champion healthy living, research and superior health care.

Sincerely,

Today, our extraordinary relationship with the community continues a legacy of superior health care.

We continue to be the exclusive fundraising arm for Banner Boswell and Banner Del E. Webb medical centers and support the Banner Sun Health Research Institute.

We’re honored to be a part of Banner Health’s lifechanging work and proud that this partnership helps carry out our mission of championing superior health care and wellbeing in our communities. The stories in this report show the mission in action and provide a glimpse of the transformative power of health and wellness in people’s lives.

Michael Mandell Chairman, Sun Health Services Board of Directors Daniel D. Minnix Chairman, Sun Health Foundation Board of Trustees Joseph E. La Rue President & Chief Executive Officer, Sun Health Services and Foundation

From left, Michael Mandell, Board Chairman, Joe La Rue, President & CEO, Dan Minnix, Foundation Board Chairman

FOUNDATION

GIVING BACK TO COMMUNITY GIVING BACK TO SUPPORT HEALTH CARE IN OUR COMMUNITY Sandy Foell had already been volunteering for Sun Health Foundation when she learned she needed major surgery. In the years that followed, she would need four more.

If she was uncertain about her health, she was sure about one thing: the care she would receive.

Through her volunteer work, she already knew to expect top-notch medical care in her own backyard thanks to Banner Del E. Webb and Banner Boswell medical centers, both of which are supported by the Foundation.

“Anybody who’s gone through anything serious like that knows how wonderful it is to be able to go in with confidence in the system, the physicians, the caregivers,” Sandy said. “That has meant so much knowing that and knowing it’s right here in the area.”

Sun Health Foundation serves as the philanthropic link between the community and Banner Boswell and Banner Del E. Webb medical centers as well as the Banner Sun Health Research Institute. The Foundation is also the driving force behind Sun Health’s community wellness and education programs and services.

Sandy has had firsthand experience with many of the institutions and programs through her support of the Foundation.

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2018 COMMUNITY BENEFIT REPORT

SERVING HER COMMUNITY She retired to Sun City West in 1993 and dove into volunteering to give back to the community. The volunteer work has taken her from the hospitals to Life Plan Communities to wellness programs.

Through Sandy’s work in those settings, she has seen the need to remain social. It’s something that keeps her engaged in serving the community.

“Socialization is so important to wellbeing,” she said. “It’s helping me as much as I hope I’m helping Sun Health.”

Over the decades, she has also seen plenty of positive change in the health and wellness landscape.

“It’s been wonderful to watch and see how they’ve changed and grown,” Sandy said.

She has come to know the range of people delivering the care, overseeing a wellness program, teaching a class or assisting a resident.

No matter the setting or need, she consistently sees the caring and expertise that goes into each job.

“These people really care about us, number one. And number two, they really know about people our age,” she said. “They like us, they care about us, and they want us to be our healthiest. Sun Health wants to do what the community needs.”

“Sun Health Foundation is a true partner with the community.” - Sandy Foell, Grandview Terrace resident

PERSONAL TOUCH Sandy has been struck by the breadth of health and wellness offerings in her own community, thanks to community support of the Foundation’s mission and work. In addition to volunteering, Sandy has made financial contributions to the Foundation and said she is reaping the benefits with care so close to home.

“I’ve worked with Sun Health Foundation raising funds to support these hospitals, never thinking I would be using that new and updated equipment,” she said.

“Sun Health and the community work together,” she said. “What we provide for the hospitals is what they need.”

That may mean state-of-the-art medical equipment or upgraded emergency services or expanded offerings such as oncology services or women’s health care.

CLOSE TO HOME With continued support of Sun Health Foundation, there’s no doubt that residents will benefit, Sandy said.

But when she needed the expert care, it was there.

“The care that I received in the hospital was very personal,” she said. “I was treated as an individual …

That really gives one confidence.”

“It’s wonderful that the community is going to continue to have those facilities right near them,” she said. “I am totally convinced that they are here because they want to see superior care for us,” she said.

Sun Health Foundation is a true partner with the community, Sandy said.

SUN HEALTH

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FOUNDATION

DONOR IMPACT Community donations to Sun Health Foundation come full circle. They directly impact programs and services that contribute to superior health and wellness in our community for everyone’s benefit.

4,778

100 percent of these gifts were returned to the community through Sun Health initiatives and wellness programs.

DONOR GIFTS IN FY 2018

SUN HEALTH FOUNDATION INITIATIVES:

E XPANSION OF CANCER SERVICES

PROGRESSIVE CARE UNIT

NURSING SCHOL ARSHIPS

Banner MD Anderson’s radiation oncology and medical oncology programs were able to expand, thanks to the support of a generous community committed to ensuring superior health care for the West Valley.

Banner Del E. Webb Medical Center opened a 28-bed unit that features private patient rooms, round-the-clock cardiac monitoring for the entire hospital, and a higherthan-average staff-to-patient ratio to care for patients who don’t need intensive care but still require close monitoring and extra nursing care.

Scholarship funds were awarded to nurses and aspiring nurses at Banner Boswell and Banner Del E. Webb medical centers to help them achieve their educational goals. A total of 45 employees at the two hospitals received a scholarship.

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2018 COMMUNITY BENEFIT REPORT

FOUNDATION

SUN HEALTH IMPACT As a nonprofit, 501(c)3 supporting organization, Sun Health provides a grant to Sun Health Foundation that funds all of its operating costs enabling the Foundation to focus on its philanthropic mission. This grant ensures 100 percent of donor gifts are designated to the initiative that fulfills their philanthropic intent.

100%

OF YOUR DONATIONS GO TOWARD COMMUNITY INITIATIVES

$300

MILLION

BR AIN/BODY DONATION PROGR AM

MEMORY CARE NAVIGATOR

Founded in 1986, Banner Sun Health Research Institute is internationally recognized for its research on age-related diseases, and its Brain and Body Donation program is widely considered one of the world’s preeminent tissue banks. Funding helps ensure this program and other clinical research continues.

Thanks to the generous funding from the community, Sun Health’s Memory Care Navigator program is offered at no charge to patients, family members and care givers coping with the emotional, psychological and physical effects of Alzheimer’s and related dementias.

To date, more than $300 million has been reinvested into the community to ensure that superior health care and wellness programs continue to be available and responsive to evolving needs.

Learn more at sunhealthfoundation.org SUN HEALTH

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WELLNESS

I’M DOING IT FOR HER When Scott Mahan’s mind tempts him to skip exercising, ignore his meal plan or ditch his medications, he thinks of Violet. “I’m doing this for her,” he said.

What he’s doing for Violet, his affable 7-year-old daughter, as well as for his wife, two teenage sons and himself is managing his type 2 diabetes. Reaching this point has taken years of stops and starts and some health scares.

In 2004 Scott learned during an office visit with his primary care doctor that his blood sugar level was more than 600, a condition called ketoacidosis, which can cause a diabetic coma. Scott was rushed to an emergency room and wound up in the hospital’s intensive care unit, where he first learned he had type 2 diabetes. He left the hospital feeling ill-equipped. He knew he needed insulin, and he learned to give himself injections, but he didn’t realize the importance of checking his blood sugar regularly or changing his diet.

He vividly remembers a visit, during which his primary care doctor told him his hemoglobin A1C score was 11.4, a dangerously high level. A1C is a lab test that measures blood sugar control by providing an average level of glucose in the blood over three months. People with type 2 diabetes who have good blood sugar control have A1C values under 7.

“The doctor told me, ‘I can’t help you anymore. It’s up to you what to do next,’” Scott recalled. “It felt like a slap in the face.” But, it also served as a wake-up call.

Through an email, Scott, 47, learned about the Diabetes Self-Management Education (DSME) program provided through Sun Health’s Center for Health & Wellbeing.

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2018 COMMUNITY BENEFIT REPORT

“It was such an eyeopener,” he said. “The class gave me the tools I needed to make sure I could do this.”

Scott & Violet Mahan

The five-week program focuses on diet, nutrition and other lifestyle changes.

It’s covered by Medicare and most insurance companies and is designed to help participants better manage the disease and improve their quality of life.

Scott credits instructors Tracy Garrett, a registered dietitian nutritionist and certified diabetes educator, and Rhonda Zonoozi, an exercise physiologist and health coach. “They are excellent instructors; very knowledgeable and encouraging,” the Navy veteran said.

With their help, Scott changed his eating habits. He created a food log to track virtually everything he eats.

He also makes sure his insulin intake is correct and he walks nearly every day. As a result, he dropped 40 pounds and has reduced his insulin units.

With the weight loss, Scott’s been able to fit into clothes from his younger, slimmer days. Another benefit? “I can scratch the middle of my back,” he said with a laugh.

To learn more about Sun Health’s wellness programs, visit sunhealthwellbeing.org or call 623-832-WELL (9355).

WELLNESS

THE PUREST LOVE Sandra Forsey’s mom was an only child, which fueled

“I was trying

her dreams of having a family of her own.

to try to figure out what to do

“She wanted a family so badly that family was always number one for her,” Sandra said. “I remember as a little girl her constantly sewing me dresses and Barbie clothes. I always thought of my mother as having the purest type of love; giving to other people.”

Things began to change a few years ago. Sandra noted her mother began to lose things and would call when she couldn’t find her car keys. From there it escalated.

“One night I got a call from the Sun City Posse,” Sandra said. “I went to pick her up, and as we were driving to her house she said, ‘you know, I don’t know why I couldn’t find my way home. I know I live in Idaho.’”

Sandra’s mom left Idaho 35 years ago, and Sandra was really concerned about what might happen to her mom in the future.

“I don’t ever want to find out she is a Silver Alert because she took off to find where she grew up,” Sandra added.

Sandra found Sun Health’s Memory Care Navigator Program though one of her clients, whose wife is a person with Alzheimer’s disease. Sandra mentioned the changes happening with her mother, who had recently moved in with her.

next. How could I best serve my mother

Sandra Forsey

without burning myself out,” Sandra said.

“I realized it was a perfect fit for what my needs were, and I felt the confidence because I am aware of Sun Health.”

A Memory Care Navigator visited the house, asked questions, assessed the living

conditions and developed a personalized plan for Sandra’s mother.

“The Navigator was such a wealth of resources, some of which I wasn’t even aware of,” Sandra said. “It gave me the security of knowing when things begin to change more rapidly with my mother I know who to call and where to get help.”

Sandra was amazed when she found out this program is offered at no charge to the community, thanks to Sun Health Foundation donors.

“It’s a humbling feeling when I think about the goodness of people.”

“He just lit up and said, ‘are you aware there is a

For more information about Sun Health’s Memory

Memory Care Navigator,’” Sandra said. “He spoke so

Care Navigator Program, call 623-832-9300.

highly of it, so I went online, and I just felt like it was such blessing to me.”

The Memory Care Navigator website provided Sandra with useful information during a difficult time.

To watch testimonials about Memory Care Navigator, visit: sunhealthwellbeing.org/mcntestimonials

SUN HEALTH

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WELLNESS

IMPACT HIGHLIGHTS COMMUNIT Y EDUCATION Education is essential to a healthier community. This is why Sun Health’s Community Education program offers free and low-cost classes covering topics such as heart health, diabetes, cancer support, memory care, personal safety and consumer protection. Programs are offered across the West Valley.

9,719 attendees during FY 2018

MEMORY CARE NAVIGATOR Where can you turn when a loved one has Alzheimer’s or dementia? The Sun Health Memory Care Navigator is a no-cost community resource that provides personal guidance for patients, family members and caregivers coping with the emotional, psychological and physical effects of memory loss.

298 patients and their family members served during FY 2018

VIAL OF LIFE/FILE OF LIFE The Vial of Life/File of Life program enables emergency medical personnel to quickly obtain pertinent medical information when someone is unable to communicate it. Sun Health proudly offers both the Vials and Files to the community at no charge.

8,710 Vials and 245 Files distributed in FY 2018 10

2018 COMMUNITY BENEFIT REPORT

SUN HEALTH CARE TRANSITIONS This evidence-based program was created to assist people in their home following an inpatient hospitalization. Care Transitions assists patients in having a successful recovery and avoiding the need to be readmitted to the hospital through in-home patient engagement and education by our skilled team.

781 patients served during FY 2018 with 92.5% success rate in avoiding readmission SUN HE ALTH CENTER FOR HE ALTH & WELLBEING Since its opening in March 2014, the Sun Health Center for Health & Wellbeing has touched the lives of thousands of West Valley residents through health education, massage and acupuncture sessions and individual consultations designed to help them live longer, healthier lives.

3,900 client visits in FY 2018 NORTHWEST VALLE Y CONNECT (SUN HE ALTH PARTNER PROGR AM) Northwest Valley Connect helps area residents find transportation options. Sun Health and local nonprofit Benevilla worked together to form Northwest Valley Connect in 2014 to connect area residents with available transportation services, while developing new transportation options for seniors and people with disabilities to overcome service gaps.

10,645 people assisted with their transportation needs in 2017

SUN HEALTH

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SUN HE ALTH SENIOR LIVING

ADVOCATE FOR THE COMMUNITY Sun Health volunteer Betty Lynch tells a story

Betty, a domestic abuse survivor herself, is a member

about leading a meeting of West Valley leaders

of the organization’s governing board. She volunteered

gathered to discuss the most pressing human

for 15 years for Hospice of Arizona and devoted many

service challenges facing their communities. The

years helping the YMCA with its construction and

results were to be compiled into a report.

fundraising.

Betty overheard a participant question the

“Betty is one of the most connected, resourceful,

usefulness of the report, snidely predicting it would

engaging and committed people that I’ve ever met,” said

wind up as “just another book on the shelf.” That

Windy Hadley, Life Enrichment director at La Loma

struck a nerve with the retired banking executive,

Village, which Betty calls home. “She’s committed to

who started as a lowly teller and who put herself

bettering the lives of everyone she meets.”

through college while working full time and raising a daughter.

Betty’s influence can be felt throughout La Loma Village. She serves on the community’s scholarship

Betty called out the doubting Thomas, stating that

committee, which helps employees meet their higher

“As long as Betty Lynch is here, this is not going to

education goals. She’s also a committee member for La

wind up on a shelf.” True to her word, that meeting

Loma University, La Loma’s lifelong learning program.

led to the creation of the West Valley Human

As a Masterpiece Living® committee member, Betty

Services Alliance in 2002, the area’s largest human

spearheaded an initiative to make activities more

services agency. The Alliance brings families,

accessible to vision-impaired residents. And, she often

government, nonprofits, businesses, and faith-based and community

visits residents at La Loma’s Health and Rehabilitation Center.

organizations together to develop solutions to

Betty also serves as a member of

common problems

Sun Health’s Foundation Gala

affecting West

Committee.

Valley residents.

Betty’s family scratched Betty chairs the

out a living on a small farm

group, just one of the

in Connecticut, and her

multiple community

humble beginnings gave

endeavors for which

her a soft spot for those less

she volunteers or has volunteered. That list includes A New Leaf, a nonprofit that serves individuals and families in crisis.

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2018 COMMUNITY BENEFIT REPORT

fortunate. “God has been very good to me, and I just want to give back,” she said.

SUN HE ALTH SENIOR LIVING

BRIDGING THE GENERATION GAP A dozen middle-schoolers lean forward in their chairs,

letters – a first for many of them – to Grandview

soaking up retiree Jerry Golden’s words as he shares

residents who wrote back by email or text.

memories of working as a firefighter in New York City.

Next, the students take a bird’s-eye and street-level tour of the Big Apple using Google Earth.

They also watch videos featuring city

Laura Harrel, a middle-school math teacher from the Academy who started the program with Grandview’s Life Enrichment department, has seen many of

landmarks and learn a line dance

her students blossom socially.

set to the song “New York, New

“Initially I thought the

York.” The day is topped off with a slice of New York-

extroverted students would

style cheesecake shared

be a natural fit, but it turns

with new and old friends.

out that more introverted students have taken to the

This excursion to the

program. It’s a safe place

Big Apple is not what it

where they’re welcomed

seems. It’s the first meeting

and accepted by the

of the school year for the

residents,” Laura said.

Bridge the Years initiative, The students aren’t the only ones

an intergenerational program that pairs students from Odyssey

benefiting from these interactions.

Preparatory Academy in Buckeye with residents, age 65-plus, from Grandview Terrace, a Sun Health Life Plan community in Sun City West.

A 2016 report by AARP’s Global Council on Brain Health Initiative suggests that social interaction is good for the brain health of older adults, especially

“The theme this year is geography starting with

“social connections with people of different ages,

New York City,” explains Rita Meisner, who lives at

including younger people.”

Grandview Terrace with her husband Bob, both of whom are retired educators. The Meisners joined

Debbie Sables, customer service manager

the group a few years ago and enjoy the monthly

at Grandview, has numerous stories

get-togethers, which they help plan with structured

illustrating the positive impact.

activities. “We can and do learn so much from each

“The residents form bonds with

other,” Rita said.

the students, and they often become like a second set of

Now in its fifth year, the Bridge the Years program has

grandparents. It’s moving to

proved not only to be educational but also beneficial

see both groups enjoy each

socially. One example is a pen-pal campaign that the

other’s company.”

group started last summer. Students wrote and mailed

Learn more at sunhealthseniorliving.org SUN HEALTH

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“The true meaning of life is to plant trees under whose shade you do not expect to sit.”

- Nelson Henderson, farmer

FOUNDATION

LOOKING TO THE FUTURE: GENEROSITY FOR GENERATIONS Generosity comes back to us over and over again. It moves us forward and keeps us connected, mends hearts and restores hope, knits our community and leaves an imprint

OUR $48 MILLION CAMPAIGN ACHIEVED OVER 48 MONTHS

for generations.

Sun Health Foundation’s Generosity for Generations Campaign, launched in fall 2018, ensures the continued availability of superior health and wellness at Banner Boswell and Banner Del E. Webb medical centers in the West Valley. The $48 million Campaign over 48 months is vital to funding medical, structural and technological advancements to meet the expanding needs of a growing West Valley… today and for generations.

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2018 COMMUNITY BENEFIT REPORT

$2 M

$ 34 M

Community Health and Wellness

Emergency Department

$2 M

Service Enhancements for Women and Infants

$2M

Spine Health and Orthopedics

$2 M

Cancer-Fighting Treatment and Care Advancement

$ 6M

Future Cardiac Initiatives and Cancer-Fighting Treatment and Care Advancement

Your Help is Needed Health – and community – continue to be ours to define.

Join us, because together we can accomplish great things.

For more information, visit sunhealthfoundation.org.

BOARD OF DIRECTORS Sun Health Services Board of Directors

Sun Health Foundation Board of Trustees

Board Officers

Board Officers

Michael Mandell – Chairman Gerald S. Solomon – Vice Chairman Dean L. Strycker, M.D. – Secretary Lew Lancaster – Treasurer Herman L. Orcutt – Immediate Past Chair

Daniel D. Minnix – Chairman Kathleen Crowley – Secretary David Monheit – Treasurer Gerald S. Solomon – Immediate Past Chair

Members

J. Scott Anderson, M.D. Patricia Lewis Finnell Shirley Frizell Laurel Gedan Roger Gimby Todd Hornback L. Birt Kellam Joe La Rue, President Lew Lancaster Jerry Lapke Richard A. Malcomson Michael Mandell, Ex-Officio Dan L. Reynolds Patricia Rourke Scott Shull Terry Smith Ronald J. Symic

Joel E. Barthelemy Patricia Lewis Finnell L. Birt Kellam Dr. Irene Kovala Joe La Rue, President Richard V. Livengood Randy McGrane Daniel D. Minnix, Ex-Officio Gordon Nichols Patricia Rourke Jack Stephenson Ronald J. Symic

Members

SUN HEALTH

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Mission Statement: Sun Health champions healthy living, research and superior health care.

Vision Statement: Sun Health is a leading advocate for healthy living.

14719 W. Grand Ave. Surprise, AZ 85374 623-832-5350 • sunhealth.org

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2018 COMMUNITY BENEFIT REPORT