How IVR Service help you to improve your business opportunities? IVR Service or Interactive Voice response is a technology which allows people to interact with a computer operated phone system. It is the most easiest way to connect a customer with right department or service. For example if John is calling to the phone number of DDD company which is connected with the IVR system, then the first voice that he will hear it can be like "welcome to DDD company, we are located in XYZ location, For Language a press 1, for language b press" 2. The after the next option would be "Which department you want to connect with, for sales press 1, for booking press 2, for operations press 3....".