Sept 2013 Listed Magazine

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LISTED

a magazine of the richmond association of REALTORS® rarealtors.com

m a g a z i n e

RICHMOND REAL ESTATE TRENDS OCTOBER 22, 2013

+ A New MLS System is Coming + A Mechanic’s Guide to the MLS + RVA Homes App

HOW CURRENT ECONOMIC TRENDS MAY AFFECT

THE FUTURE OF THE HOUSING INDUSTRY

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RESPONSE TIME

Fast turn around time to calls, emails and faxes.

PROACTIVE MEASURES

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PERSONAL SERVICE

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•Contact Us Today•

Victor A. Shaheen 804.474.9405 vicshaheen@shaheenlaw.com

Timothy D. Freshly 804.474.9413 timfreshly@shaheenlaw.com

David M. “Matt” Ray 804.474.9406 mray@shaheenlaw.com

Austin Wallace, IV 804.474.9433 austinwallace@shaheenlaw.com

W. Mark Dunn 804.474.9418 mdunn@shaheenlaw.com Civil, Criminal & Traffic Litigation

Matt Vaughan 804.474.9435 mvaughan@shaheenlaw.com

Everett M. Gardner 804.474.9452 egardner@shaheenlaw.com Civil, Criminal & Traffic Litigation

www.ShaheenLaw.com Richmond Office

8890 Three Chopt Rd. Richmond, Virginia 23229 P 804.285.6406 F 804.285.8048 •RICHMOND • BLACKSBURG• VIRGINIA BEACH• NEWPORT NEWS

FROM THE PRESIDENT Linda Terry

THE PAUSE THAT REFRESHES As I sit to write this column, we are exactly mid-way through 2013. I have been reflecting upon the first six months of the year and thinking about what the next half of this year holds. I thought about titling this column “Halfway There,” but decided to drop Bon Jovi and go with Coke’s 1929 slogan instead. Because while summer can be a time of pool parties, backyard barbecues, and shuttling kids from one summer camp to the next, this season also provides us with a chance to “vacate” our hectic lives and make time for quiet walks along the beach and naps in the hammock. We welcome the busy pace of a real estate rebound that continues to gain strength, despite mixed signals in other sectors of the economy. At the same time, I hope all of you found a little time to take a break, breathe, refresh, and recharge.

our needs. In the first six months of 2013, we hosted a fascinating seminar on the multiple generations of buyers and sellers in today’s market, held a YPN happy hour that featured an update on the city’s economic development initiatives, and conducted a joint appearance of the two gubernatorial candidates. In an effort to remind consumers that REALTORS® are the expert interpreters of market data and housing trends, we published The Interpreter, a quarterly eNewsletter featuring real estate related stories of interest to area residents.

After a smooth lockbox exchange in early June, we launched the RVA Homes app. RVA Homes provides the most accurate, real-time listing data of any real estate search application focused on central Virginia. Agents are welcome to brand the app and provide it to their clients; this is another way to remind consumers that while data is everywhere, the most accurate and current data— and the essential analysis of that data—resides only with their local REALTOR®.

As we all know, in many neighborhoods within the Richmond region, the housing market has heated up rapidly, shifting from a buyer’s market to a seller’s market seemingly overnight. Although none of us wants to return to the doldrums of the recession, the market in which we now find ourselves is not without its challenges; chief among them, a lack of inventory. Please remember that REALTOR® cooperation serves as the foundation of our business and remains in the best interests of our clients.

As nerve-racking as multiple offers are, ensuring that new listings hit the MLS quickly gives all buyers equal opportunity at available inventory and offers sellers their best exposure to ALL interested buyers.

As I look to the second half of 2013, I’m excited about the lineup we have for TRENDS on October 22, when we will hear from economist Chris Chmura and political scientist Bob Holsworth—two highly regarded commentators. Later this year, we will also invite members to preview the Matrix MLS system, to which we are transitioning in early 2014.

Matrix is a state-of-the-art MLS designed to facilitate your business in the ever-changing, fast-paced world in which we all work.

While we have been busy serving our clients, the Association has also been hard at work meeting

That’s the past and the future; but for now, here’s to the present and the pause that refreshes.

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Feature Richmond Real Estate TRENDS October 22, 2013

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Association News Listed Magazine is published triannually by: Richmond Association of REALTORS® 8975 Three Chopt Road Richmond, VA 23229 Editor-in-Chief Kate Loveluck Marketing & Public Relations Manager Advertising & Sponsorship Lisa Garcia 804-422-5009 marketing@RARealtors.com Printing & Production Worth Higgins & Associates Graphic Design The Flores Shop Office: 804-422-5000 Fax: 804-422-5088 Web: RARealtors.com Copyright © 2013. Richmond Association of REALTORS®. All Rights Reserved. Articles of information from the magazine may not be reprinted without the permission of the Richmond Association of REALTORS®.

The publisher does not endorse advertised products unless specifically stated, and reserves the right to reject any advertisements at any time. Any questions about the advertising policy should be directed to the Managing Editor or the Director of Communications and Marketing.

Annual Award Nominations

6

CVR MLS A Mechanic’s Guide to the MLS The New RVA Homes App A New MLS System is Coming Get Social With Your Market Knowledge

8 12 14 16

Meet the Board

11

Professional Development Education Calendar New PLE Passport Program New Post Licensure Requirements

16 22 23

Government Affairs Proposed Meals Tax

24

What Members Say About RAR

28

REALTOR® members pay annual dues with a one-year subscription included within their dues. Sponsor and affiliate members receive a subscription to the magazine as part of their member dues. Annual subscription rate for non-members is $25.

Postmaster: Please send change of address to: Listed Magazine Richmond Association of REALTORS® 8975 Three Chopt Road Richmond, VA 23229

RAREALTORS.COM

Help your clients discover their

INSPI

ATION

With incredible views of the James River, a vibrant riverfront lifestyle and all the amenities your clients are looking for, homes at Rocketts Landing really sell themselves. But that won’t stop us from giving Realtors their full 3%. Located just three minutes from downtown, this urban neighborhood allows its residents to enjoy the outdoors, history, dining and more in a way they never thought possible. And the price range of $189,000 to over $1 million is sure to suit every budget and style. Don’t let your clients miss their chance to live on the river. Learn more by visiting our Sales Center, Monday through Friday from 10 am to 5 pm, and Saturday and Sunday from noon to 5 pm.

You can find more details in the MLS under “The Village of Rocketts Landing” in Area 40.

Call 804-222-5011 or visit rockettsvillage.com for more information.

FHA financing available.

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ASSOCIATION

NEWS

Richmond Housing TRENDS October 22, 2013, 2pm - 5pm Join Chris Chmura and Bob Holsworth at the Virginia Museum of Fine Arts for an insightful look into the current economic and political climate, as well as a glimpse into how present developments will likely shape the near future of the housing industry.

Cocktail reception to follow in the marble hall. Register by October 1 and save $5.

WE ARE THE R CAMPAIGN

Last year RAR launched a new marketing campaign to uphold the REALTOR® brand and reinforce the REALTOR® value proposition. RAR has continued to use the campaign and its website, WeAreTheR.com, to build public awareness on topics like the REALTOR® distinction, the benefits of working with a REALTOR® and the value of homeownership. Many members have utilized campaign materials to engage with their clients.

Here’s how you can get involved in the campaign: SHARE The Housing Interpreter with clients through your blog or social media. Visit WeAretheR.com to embed.

EMAIL rarcommunications@rarealtors.com to connect RAR with your clients for testimonial videos.

SUBMIT REALTOR® community involvement stories at RARealtors.com/news-events/news-room/. RAR communications staff will follow up on submissions to conduct interviews.

See page (19) for more details.

2013 Holiday Closings

Annual Award Nominations

Please note that RAR and CVR MLS offices

Nomination forms for the following awards will be due no later than Friday,

will be closed in observation of the following

November 1. Forms will be available on RARealtors.com by Monday, October 14.

holidays: Adrian L. Bendheim, Jr., Sales Associate of the Year November 28 & 29 (Thanksgiving)

Laverne A. Boschen, Educator of the Year

December 24 & 25 (Christmas)

C. Porter Vaughan, Jr., Outstanding Service Award Civic Leader of the Year A. Kenton Muhleman, Jr., Scholarship Award (Rookie of the Year)

MLS Billing Dates

RAR/CVR MLS Board of Directors Elections

BILLED:

DUE:

Online Voting

September 2, 2013

September 30, 2013

Begins: 4:00pm Wednesday, November 13

December 2, 2013

December 31, 2013

Ends: 4:00pm Friday, November 15 Walk-in Voting at RAR

RAR Membership Fees 2014 BILLED:

DUE:

October 1, 2013

October 31, 2013

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Thursday, November 14, from 8:30am-5:00pm

RAREALTORS.COM

VISIT WeAreTheR.com regularly and share new content online.

LIKE WeAreTheR on Facebook and share industry tips and commentary.

2013

RAR LEADERSHIP

2013

DIRECTORS David Adams Dawn Bradley Nancy Cheely Gary Duda Carol Haley Thomas Innes Cindy Jez

Linda Terry 2013 President

Mark Joyner 2013 President Elect

RAREALTORS.COM

Scott Ruth 2013 Immediate Past President

John S. Finn, Jr. 2013 Vice President

Lummie Jones Michael Maloney Jim Napier John O’Reilly Christina Royal Boyd Y. Smith

USEFUL

URLS

Grassroots Action Center realtoractioncenter.com

RAR Website RARealtors.com

RAR Education RARealtors.com/education

Bill Pay Site ims.centralvarealtors.com

Virginia Real Estate Board dpor.virginia.gov/boards/real-estate

CVR MLS Rules & Regulations cvrmls.myismart.com

Virginia Association of REALTORS® varealtor.com

RAR Government Affairs RARealtors.com/government-affairs

Consumer Website WeAreTheR.com 2013, ISSUE 2

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CVR MLS

A MECHANIC’S GUIDE TO THE MLS CVR MLS…it’s fast, has lots of shiny options, fields and tools on the dashboard…and can sometimes feel as challenging as working on a race car. And did l mention the 45-page User Manual (a.k.a. the MLS Rules and Regulations) covering everything from unconditional offers of cooperation and

4.8 INACCURATE LISTING DATA Listings containing incorrect tax IDs, property types and area designations are among the most common errors identified by the i-check system.

compensation to compliance with the REALTOR ® Code of Ethics? Compliance with the rules and regulations does not require a hydraulic lift and full pit crew.

You can attain optimal performance and fine-free cruising if you become familiar with the top ten MLS rule violations.

5.7 ADVERTISING OR SELF-PROMOTIONAL INFORMATION IN REMARKS

Repair Instructions: Update the listing with the correct information within five calendar days of receipt of the i-check warning notice. No other steps are required, as the i-check system will automatically close out your warning ticket once the correction is made.

Note: If the information identified by i-check is inaccurate, you should respond to the i-check notice indicating the information is correct within five calendar days.

Branded virtual tours or URL’s, agent and lender contact information are not permitted in public remarks.

Note: Unbranded virtual tours and URL’s related to the property or neighborhood in which it is located are allowed, but may generate a warning ticket in the i-check system.

Cost of Repair: $250 fine if the identified error(s) is not corrected within five calendar days of the warning notice date.

Repair Instructions: Remove the branded information within five days of receipt of the warning notice. You may add such information to Agent Only Comments, if you wish.

5.1 LISTING INPUT Listings must be entered into the MLS database within three calendar days of seller ratification of the listing agreement. There are no exceptions for delivery delays, so agents and brokers should consider this time constraint when preparing both the listing agreement and the instructions for its prompt return following ratification by the seller.

Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.

Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.

Cost of Repair: $250 if not corrected within five calendar days of warning notice date.

5.8 PHOTOGRAPHS All MLS listings are required to have a minimum of one photo uploaded within three calendar days of listing submission. Photos must be of the listed property and/ or the surrounding neighborhood. For lots and land, if no photo is available, you may use a copy of the plat or the land template.

Repair Instructions: Upload one or more photos or insert the Land/New Construction template, if appropriate to the property type.

Cost of Repair: $250 fine if one or more photos are not uploaded within five calendar days of the warning notice date.

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5.9 O FFICE EXCLUSIVES/ EXEMPT LISTINGS

6.5 DISCLOSURE OF DUAL/ VARIABLE COMPENSATION

If a seller does not wish to have their listing in the MLS, they must indicate those instructions in the listing agreement and a copy of the agreement must be filed with the MLS within three days of the sellers signature.

MLS rules and the REALTOR® Code of Ethics require that dual or variable compensation be disclosed to other MLS users. A dual or variable rate commission arrangement is one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant without assistance and a different commission if the sale/lease results through the efforts of a cooperating participant. It can also be one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant— either with or without the assistance of a cooperating participant—and a different commission if the sale/ lease results through the efforts of a seller.

Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.

Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.

5.10 DELAYED ENTRY LISTINGS If a seller requests that showings be delayed until a certain date, the listing must be entered into the MLS database within three calendar days of the date of the sellers signature. A “Y” should be entered in the delayed showing field followed by the date when showings will commence.

Repair Instructions: None. Failure to enter a delayed showing listing within three days of the sellers signature is not correctable.

Cost of Repair: $250 Fine. Violations of this rule are considered uncorrectable.

denotes rules which are deemed correctable denotes rules which are deemed uncorrectable

Repair Instructions: Enter a “Y” in the dual/variable field in the compensation section of the listing.

Cost of Repair: $250 fine if the dual or designated disclosure is not added to the listing within five calendar days of the warning notice date.

7.13 REPORTING PENDING STATUS Listing status must be updated to pending within three calendar days of contract ratification.

Note: If the listing instructions direct the buyers agent to negotiate offers directly with the seller (limited service/ MLS only listings), it is the responsibility of the buyer agent to notify the listing agent within three days of contract ratification. The listing agent then has three days from receipt of that notification to update the pending status.

Repair Instructions: None.

Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.

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CVR MLS

A Mechanic’s Guide to the MLS continued

12 LOCKBOX SERIAL NUMBER REQUIREMENT If an active listing indicates lockbox call agent, lockbox call owner, lockbox go direct or Lockbox Call Tenant, the Supra™ lockbox serial number must be entered into the SUPRA LB Serial # field in Tempo™ within three days of the MLS listing entry date.

Repair Instructions: Enter the lockbox serial number. Time saving tip: When you place your lockbox on a property, use your phone to take a photo of the serial number on the box so you will have ready access to that information.

Cost of Repair: $250 fine if lockbox serial number is not added to the listing within five calendar days of the warning notice date.

12.2.3 LOCKBOX KEY USE RESTRICTIONS Lockbox key holders must comply with the listing showing instructions. Use of the lockbox key to gain entry to a property for any purpose other than the exercise of authority or responsibility derived from a legally recognized brokerage agreement or the offer of cooperation by an agent or broker is prohibited. In other words, unless a listing states lockbox go direct, you must arrange your showings through the listing agent.

Repair Instructions: None.

Cost of Repair: $500 fine. Violations of this rule are considered uncorrectable.

CVR MLS CLASSES

SEPTEMBER – NOVEMBER 2013 A great way to earn free CE/PL credits!

SEPTEMBER FRI 06

MON 16

MON 09 10am – 12pm

FRI 20 9am – 12pm

iMapp™ Tax Records 1pm – 3pm Mobile Devices 1pm – 4pm New Member MLS Training 9am – 12pm e-Deal Instanet™ Workshop 1pm – 3pm e-Deal Instanet™ Workshop

New Member MLS Training

OCTOBER WED 02 1pm – 3pm MLS Road Rules

THUR 17

New Member MLS Training 1pm – 4pm

MON 07

DocBox™/Authentisign™ 1pm – 3pm New Member MLS Training 9am – 12pm

NOVEMBER WED 06 1pm – 4pm

TUE 12 10am – 12pm

THUR 07 10am – 12pm

TUE 19 1pm – 4pm

New Member MLS Training e-Deal Instanet™ Workshop

Instanet™ Forms/Transaction Desk New Member MLS Training

FRI 08 9am – 12pm Buyer Prospecting

FOR MORE INFORMATION OR TO REGISTER PHONE: 804 422 5000

WEB: RARealtors.com/education

EMAIL: edu@RARealtors.com

ROADSIDE ASSISTANCE For questions about entering or editing listings, an MLS warning notice, IDX, or MLS Rules and regulations, you can call 804 422 5000 or email MLS@rarealtors.com.

The CVR MLS Road Rules class is offered bi-monthly free of charge for CVR MLS members. The class carries 2 hours of CE/PL credit and provides tips and techniques for avoiding fines and getting the most out of your MLS membership. The dates for the next two classes are October 2, 2013, 1pm-3pm and December 9, 2013, 10am-12pm.

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MEET THE

BOARD OF DIRECTORS OFFICE AND YEARS IN REAL ESTATE:

Virginia Properties (A Long and Foster Company); Licensed in May 1974.

EXPERIENCE AT RAR:

Served on Grievance Committee; was involved with REALTORS® helping REALTORS®; Education committee; Taught for RAR from 1993 until 1998.

HOW DID YOU GET INVOLVED IN REAL ESTATE? Christina Royal

Spent many summer vacations on the beach in North Carolina and still love the beach, but also love to cruise.

HOBBIES & ACTIVITIES OUTSIDE THE OFFICE:

Travel; the Richmond Symphony; reading; spending time with my 3 incredible grandchildren; and family events with my sons, daughter-in-law, seven siblings, and almost 95-year-old mother.

As a young wife and mother, I wanted a career with flexibility and earning potential. My husband did not want me to work full time, so real estate seemed like a good compromise. He followed me into the business a year after I attained my license and the rest is history.

OFFICE AND YEARS IN REAL ESTATE:

President and Principal Broker of Napier REALTORS® ERA. Licensed as Sales Associate in 1976; Associate Broker in 1979 and Principal Broker 1990.

EXPERIENCE AT RAR: Jim Napier

FAVORITE VACATION SPOT:

Served three terms as RAR Director; RAR President in 2002; currently Chairman of the Partnership for Housing Affordability and on the RAR Broker Council.

HOW DID YOU GET INVOLVED IN REAL ESTATE?

FAVORITE REGIONAL TRADITION:

Kayaking on the James and enjoying the eggplant parmesan at Mamma Zu’s or Edo’s Squid.

FAVORITE VACATION SPOT:

Bald Head Island, NC and anywhere in Alaska.

HOBBIES & ACTIVITIES OUTSIDE THE OFFICE: Playing tennis, listening to live music, learning to play the guitar.

Grew up in the family business.

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CVR MLS

THE NEW RVA HOMES APP Questions Search “app” on blog.rarealtors.com for troubleshooting videos and tips. If this doesn’t solve your issue, contact the MLS Department at 804 422 5004 or mls@rarealtors.com.

This summer, CVR MLS proudly debuted the mobile application RVA Homes, giving members a useful tool and another way to connect with and engage clients during the home buying process.

In addition to providing the most accurate on-thego access to listing information for REALTORS® and consumers, RVA Homes offers a variety of new features and capabilities: •A touch sensitive “draw search” feature, used to retrieve listings within a drawn area on a map •A “search nearby” feature that works with a GPS enabled device to locate listings near the user’s current location •A one-touch maps function that provides agents and consumers with guided directions to each listing •A “share app” feature that allows agents to send clients an invitation to download the app, which will then be sub-branded with that agent’s information •T he ability to save and share searches and favorite listings between agents and clients

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GETTING STARTED Agent User Name and Password Use the login/password you use for Tempo/Fusion™ to access your sub-branded app. If you have a photo uploaded into Fusion, it will load on the home screen, along with your name and contact information.

Invalid Password Passwords are case sensitive unlike Tempo/Fusion.

If you are experiencing issues, try using all lowercase letters, then all capitalized letters, then lower case first letter, and capitalized first letter. Be sure to write down the letters you entered in the correct case for future use.

Agent Login After downloading, be sure to click “Agent Login” to access the agent side of the app. At the top of the login page it will say: “Agents see more. Log in to view agent specific data and advanced search filters.”

Sharing the App with Clients Tap the “Share App” button. A screen will appear allowing you to select the method you would like to use (email, text, or social media). If a client already has the app, they can tap the “Add My Agent” button and add your MLS ID provided in the message you send.

RAREALTORS.COM

Help your clients go from home shoppers to homebuyers with an FHA loan from Bank of America.

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Call Bank of America today and ask us how an FHA loan might help your buyers become homeowners.

Call us today to learn more.

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Minimum credit scores apply. Not all applicants will qualify.

THIS INFORMATION IS NOT INTENDED OR AUTHORIZED FOR CONSUMER DISTRIBUTION. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice. Bank of America, N.A., Member FDIC. Equal Housing Lender. © 2010 Bank of America Corporation. ARE3Q1C2 00-62-1628D 01-2011

CVR MLS

A NEW MLS SYSTEM

SPEED BAR From listing records and tax records to agents and search

IS COMING

shortcuts, the speed bar dramatically reduces the time required to perform searches of any kind within the system.

Enter any value to immediately search across the entire system and across all table types. Easy-to-learn shortcuts make searching faster than you ever dreamed possible.

CVR MLS to Premiere Matrix™ in 2014

CARTS The program’s cart functionality offers agents greater listing management control. Users can drop listings into any client’s

After careful consideration and detailed analysis, the Central

cart from virtually anywhere in the program, and then easily

Virginia Regional MLS will convert to the Matrix™ MLS system

view, email, map, or print the listings at their convenience.

during the first quarter of 2014. Matrix, from CoreLogic (the

This functionality provides a tidy way to work with multiple

current CVR MLS vendor), is one of the fastest growing

clients while navigating the MLS.

®

multiple listing platforms in the United States and sets a powerful new standard for multiple listing software. The following are some of the new features available to CVR MLS subscribers through Matrix:

SEARCH HISTORY With Matrix, running a previous search is as simple as a single mouse click. Matrix automatically saves your recent searches—complete with a date/time stamp and the number

PERFORMANCE

of results—and displays them in a list conveniently located

Maximum speed is central to the Matrix product philosophy. Built for

near the top of each page. Search history is a terrific time-

performance from the ground up, the optimized system architecture

saving feature that is perfect for the busy agent serving

allows agents to work within the system faster than ever before.

multiple clients at once.

INTEGRATED MAPPING

CMA

Seamlessly combining search criteria, map, and results, the dynamic

A vital component of any multiple listing system, the CMA

mapping feature lets users click, zoom, and pan, while results

module provides agents with a sophisticated toolset for

update in real time—automatically grouping map pins into clusters

creating professional listing presentations. Using the Matrix

when there are too many to display. Users can select listings from

CMA wizard, agents can customize reports by uploading PDF

the result list or directly from the map for superior versatility. Bird’s

pages, branding the front cover, adding price adjustments to

eye view, street view, satellite view, and driving directions are just a

comparables, plus a variety of other options for assembling

few of the many display options available to users.

a unique document tailored to the individual client. Users can save incomplete CMAs, and print or email final reports

STATS GENERATOR

directly to the client portal.

One of the program’s most sophisticated features—the stats generator—provides agents with an endless array of statistical

CONCIERGE

analysis options. Starting with a search of any kind, agents can

Matrix offers a variety of options when it comes to

generate stats for a specific market area, time frame, listing

automatically e-mailing listings to clients. The concierge

status…or the entire multiple listing search database. Matrix offers

feature lets agents view and approve listings before sending

numerous preset reporting options, making it easy for agents to

them. After being notified of new matches, agents can

generate up-to-date statistical reports featuring attractive charts and

approve or decline listings that meet their clients’ search

graphs with just a few clicks. Advanced functionality allows for the

criteria. The concierge style of email management provides

comparison of virtually any two market statistics on the same chart.

greater control over listing data distribution, ultimately fostering higher client interest and satisfaction.

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CLIENT PORTAL

HIT COUNTER

With the client portal, agents can personally brand the

Matrix’s hit counter functionality allows agents to track clients’

information delivered to buyers and sellers. Using the portal’s

activity and interactions with the system. Every visit and click

split screen technology, clients can more effectively manage

within the client portal is tracked and exposed to the listing

listings by visually identifying where they are located on the

agent. Information such as the number of times a listing has been

map. The portal also serves as a powerful communication tool

categorized as a favorite, possibility, or discard is made available.

by allowing clients to categorize listings according to their level

The listing hit counter feature can be used to quickly and accurately

of interest, as well as log their conversation notes to and from

gauge consumer interest in a new listing.

the agent. Clients can further customize their portal experience by creating and saving searches of their own. Matrix then provides agents with detailed client activity and portal usage statistics.

LISTING INPUT Matrix simplifies and economizes listing maintenance with an

CONTACT MANAGEMENT Matrix incorporates powerful contact management functionality. By keeping contact records in Matrix, agents can easily communicate with and track the activity clients and prospects. A flexible import tool makes it quick and easy to transfer records from a variety of other contact management systems.

easy-to-use input wizard that automatically geocodes properties and allows the saving of incomplete records. With the Matrix photo manager, users can upload multiple images at once and then add an optional description to each. In addition to this, Matrix provides a supplemental control that makes the management of listing documents easier than ever.

DASHBOARD

HOT SHEETS Matrix provides a broad range of hot sheet options and functionality.

Agents can use a standard system hot sheet or create custom hot sheets to suit their unique needs. Change of status, price, dates, and a variety of other details can all be included in agentcustomized hot sheets. This essential functionality keeps agents up-to-date on the very latest market conditions.

The agent dashboard (i.e. Matrix home page) was designed to provide at-a-glance summaries of important information and single-click access to major program functions. Hot sheets, contacts, market statistics, portal activity and my listings are just a few of the dashboard’s many areas. By adding, removing, and rearranging individual dashboard elements, each user can customize their home page to perfectly suit their specific needs

AGENT INFORMATION MANAGER Using data from the roster, agents can add photos and customize their personal information as it appears in the Client Portal, Agent Banners, CMA Cover Sheet, and Email Signature—all from a single location.

and preferences.

COUNT-ON-THE-FLY With Matrix count-on-the-fly, agents see a real-time count of exactly how many listings match their criteria before ever submitting a query. Fast listing count feedback makes it easy for

BUTTON BAR The Matrix button bar consolidates all page functionality into one convenient area for the agent. Perform multiple actions, refine search results, save specific criteria, or group listings into carts—the Matrix button bar does it all.

agents to quickly create a search that yields the desired number of results.

TAX INTEGRATION Matrix offers multiple public record integration options to suit the specific needs of your MLS. By importing and hosting tax record data within the system, Matrix allows for advanced searching, analysis and report generation. Matrix also works with iMapp™ tax records, providing a direct link from the listing record in Matrix to

ATTEND A DEMO November 18th and 19th CoreLogic® will offer demonstrations at RAR on the Matrix MLS system. Demo times will be posted on the MLS login screen and on RARealtors.com closer to these dates. Save these dates on your calendar and attend a preview session.

the corresponding iMapp record in the system.

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CVR MLS

GET SOCIAL WITH YOUR

MARKET KNOWLEDGE

To increase your online presence, have your name more frequently appear in search engines, and position yourself as a real estate guru within social spheres, rbiStats™ can help.

There are some basic graphs and statistics on the page which are free and available to all CVR MLS members. These are excellent references to get started and get a feel for the sharing functionalities.

To delve a little deeper into market trends, an upgrade subscription option is available, which allows for maximum chart, graph and map interaction and customization. The service, known as rbiEXPERT, is

rbiStats™ makes it simple to customize and chart local market trends and statistics AND it makes the social sharing of these customizable graphs online a breeze. Each readily available graph at cvrmls.rbintel. com/statistics has social share links by it; including a code generator to embed the graph into a blog; a print/export feature to print the graph or save it to a hard drive for future reference/comparison; and a share button to share the graph (along with commentary) on over 300 different online platforms, including Facebook, Twitter, and Google +.

available for as little as $16.66/month (with an annual subscription).

If you haven’t yet tried out this supplemental statistics tool, be sure to take advantage of the free 14-day test drive at: cvrmls.rbintel.com/products-and-services/subscribe-now.

Make the most of this opportunity by using it to put together top notch listing presentations during your trial period. For video demonstrations on how the charts and sharing features work, visit: cvrmls.rbintel.com/support/demo-videos.

Achieving Their Dreams Begins With Exceeding Yours.

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At Summit Mortgage, our success is built on earning your trust. Trust that your client will receive exceptional service. Trust that we deliver what we promise.

The kind of trust that helps you sleep at night knowing we have it handled.

Tommy Samuel - Branch Manager P: (804) 658-0384 • www.SummitLoansRichmond.com 16

LISTED MAGAZINE

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2013, ISSUE 2

LISTED MAGAZINE

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FOR MORE INFORMATION OR TO REGISTER (p) 804-422-5000

RAR EDUCATION CALENDAR SEPTEMBER – AUGUST 2013

(e) edu@RARealtors.com (w) RARealtors.com/education

SEPTEMBER THUR 5 9am – 12pm

MON 16 9am – 12pm

MON 23 9am – 5pm

MON 9 1pm – 3pm

TUE 17 1pm – 4pm

TUE 24 9am – 5pm

Frank Dodd Act Seminar & HB 210 Mobile Devices

WED 11 9am – 5pm

(Day 1) CE Mandatory 8 hrs

THUR 12 9am – 5pm

(Day 2) CE/PL 8 hrs Electives

FRI 13 9am – 5pm

RSA Agency

Residential Lease/Purchase Contract Workshop

WED 18 8am – 5pm

GRI 403: Personal Promotion

THUR 19 8:30am – 5pm

PL Mandatory Ethics/Agency/Law

ABR Core (Day 1)

ABR Core (Day 2)

THUR 26 9am – 5pm Broker CE 8 hrs

FRI 27 9am – 5pm

ePro Designation Course (Classroom Part 1)

Short Sales & Foreclosures (SFR)

OCTOBER WED 09 9am – 5pm

FRI 18 8:30am – 5pm

MON 28 9am – 12pm

THUR 10 9am – 5pm

MON 21 9am – 12pm

MON 28 1pm – 4pm

MON 14 9am – 5pm

MON 21 1pm – 4pm

WED 30 9am – 5pm

WED 16 8am – 5pm

THUR 24 9am – 12pm

THUR 31 9am – 5pm

MON 04 8am – 12pm

WED 13 9am – 5pm

FRI 15 9am – 12pm

THUR 07 9am – 12pm

THUR 14 9am – 5pm

WED 20 8am – 5pm

TUE 12 1pm – 4pm

FRI 15 8:30am – 5pm

(Day 1) CE Mandatory 8 hrs (Day 2) CE/PL 8 hrs Electives Managing Single Family Homes GRI 412: Construction & New Homes

PL Mandatory Ethics/Agency/Law Fair Housing & the Practice of Real Estate RSA Agency

Brokerage Agreements

Anatomy of the Residential Contract Contract Drafting Workshop (Day 1) SRES: Seniors Real Estate Specialist (Day 2) SRES: Seniors Real Estate Specialist

NOVEMBER Broker Office Policy

Fair Housing & the Practice of Real Estate RSA Agency

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(Day 1) CE Mandatory 8 hrs (Day 2) CE/PL 8 hrs Electives PL Mandatory Ethics/Agency/Law

Advanced Contract Writing GRI 410: The Code of Ethics is Good Business

THUR 21 9am – 5pm Broker CE 8 hrs

RAREALTORS.COM

RESIDENTIAL LEASE AND PURCHASE

TUESDAY, SEPTEMBER 17, 2013 | 1PM – 4PM INSTRUCTOR: Michael Lafayette CREDITS: CE: 3 hrs Contracts PL: 3 hrs Offer to Purchase

RAR MEMBER FEE: $55 before 9/10/13 $65 after 9/10/13*

CONTRACT WORKSHOP

$38.50 with the PLE passport program

This course is recommended for agents and brokers. Market conditions have spurred an increased demand for Lease-Purchase and Rent with Option to Purchase contracts. These types of hybrid agreements are challenging to create and can create risk exposure for the parties if not properly prepared. In this workshop, RAR Legal Counsel Michael Lafayette will show you how to protect your clients’ interests, appropriately conform the lease and/or contract documents, and avoid mistakes and omissions common in these arrangements.

CVR MLS ROAD RULES

LEARN HOW TO AVOID FINES & PENALTIES WHILE EARNING FREE CE/PL CREDIT

WEDNESDAY, OCTOBER 2, 2013 | 1PM-3PM INSTRUCTOR: Peggy Lynch CREDITS: CE: 1 hour of Ethics and 1 Law PL: 2 hrs electives

FREE FOR CVR MLS MEMBERS TO ATTEND

In this informative class, Peggy Lynch will review the recent changes to the rules and regulations as well as the enforcement process. Learn how these rules and regulations help you to avoid DPOR and ethical violations, what your duties and rights are as a CVR MLS user and what to do if you receive a warning notice. Don’t miss this opportunity to avoid fines and penalties.

SRES®:

THURSDAY, OCTOBER 31, 2013 | 9AM – 5PM

CREDITS: CE: 14 hours Electives 1 hour Agency 1 hour Law PL: 16 hours Elective

SENIORS REAL ESTATE SPECIALIST (2-DAY COURSE)

RAR MEMBER FEE: $199 Before 10/16/13 $250 After 10/16/13 $139.50 with the PLE Passport Program

Adults aged 50+ represent more than 20% of the U.S. population. For senior adults, the homes that they live in are their largest asset and account for much of their net worth. When you attend the 2- Day Seniors Real Estate Specialist (SRES®) Designation Course you will: • Gain an understanding of the distinct real estate goals, concerns, and needs of seniors today • Learn the key differences in housing options, such as age-restricted communities, age-in-place design and assisted living • Understand the application of the Housing for Older Persons Act (HOPA) • Become familiar with reverse mortgages and the use of pensions, 401k accounts, and IRAs in real estate transactions •B ecome familiar with the various professional services such estate planners, reverse mortgage lenders, staging specialists and the lifestyle needs of today’s seniors

ADVANCED CONTRACT WRITING

FRIDAY, NOVEMBER 15, 2013 | 9AM – 12PM INSTRUCTOR: Michael Lafayette

CREDITS: CE: 3 hrs Contracts PL: 3 hrs Offer to Purchase

RAR MEMBER FEE: $55 Before 11/8/13 $65 After 11/8/13

$38.50 with the PLE Passport Program

Today’s real estate transactions are complex and require superior contract preparation skills. Attorney Michael Lafayette provides instruction on the effective use of addendums, avoiding ambiguity and recommended language and techniques for addressing the most common deal breakers. Pre-requisite: Anatomy of the Residential Contract

Register at RARealtors.com or call 804 422 5000 RAREALTORS.COM

*Call for non-member pricing 2013, ISSUE 2

LISTED MAGAZINE

19

PROFESSIONAL DEVELOPMENT

RICHMOND REAL ESTATE TRENDS OCTOBER 22, 2013

Join Chris Chmura and Bob Holsworth at the Virginia Museum of Fine Arts for an insightful look into the current economic and political climate, as well as a glimpse into how these developments will likely shape the near future of the housing industry. Cocktail reception to follow in the Marble Hall.

REALTORS® are viewed as trusted advisors on local market conditions. Don’t miss this opportunity to hear from two highly esteemed experts and build on current market knowledge.

To Register Online: RARealtors.com Phone: 804 422 5000 Registration Fee: $20 through 10/1/13

Chris Chmura

resident and Chief Economist, P Chmura Economics & Analytics

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2013, ISSUE 2

Dr. Bob Holsworth

$25 After 10/1/13

Founder, VirginiaTomorrow.com Managing Principal, DecideSmart

RAREALTORS.COM

Introducing the HHHunt Homes

Vacation and Gift Card Giveaway!

2.5% COMMISSION +$50 Visa Gift Card

3.0% COMMISSION +$100 Visa Gift Card

3.5% COMMISSION +$150 Visa Gift Card

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For every HHHunt sale get an entry for a grand prize trip to Fiji!

The more you sell, the better your chances of winning.

The more you sell, the more you earn. Sell any home now through December 31, 2013 and you qualify for our Realtor Rewards increased commission program. In addition, you will receive a visa gift card and be entered into our grand prize drawings! Just our way of saying Thank You for partnering with us!

Limited time only. Certain Restrictions apply. Information deemed reliable, but not guaranteed. Offers, Prices and Promotions subject to change without notice. Fiji grand prize will be a $5.000 travel voucher. NYC trip will be a $3,000 travel voucher, and in the event of a tie, a drawing will determine winner. Cannot be combined with any other offers. Promotion valid on all contracts written between January 1, 2013 and December 31, 2013. Pricing is subject to change without notice. Must be present at grand prize drawing event in January 2014 to be eligible for the grand prize giveaway. See Sales Executive for full details.

HHHuntHomes.com THE DIFFERENCE IS IN THE DETAIL.

PROFESSIONAL DEVELOPMENT

NEW PLE PASSPORT PROGRAM

ASSIST NEW SALESPERSON REQUIREMENT “LIKE� VIRGINIADPOR ON FACEBOOK Get real estate license info, quick links to DPOR forms and applications, Fair Housing updates and online license renewal services.

New salesperson licensees must complete 30-hours of approved post-license education curriculum within one year of obtaining their salesperson licenses. Since 2004, new salesperson licensees have satisfied this requirement by completing the Three-Track Post-License Education (PLE ) program. On July 1, 2013 a new Single Track Post Licensure Education (SPLE) requirement went into effect.

The PLE program is being phased out and will EXPIRE on December 31, 2013.

So, what does this mean for new salesperson

The RAR education passport program can help

licensees who have not completed their 30 hours of

you secure those remaining PLE hours. The PLE

PLE? If you are reading this article and began your

Passport allows you to select a customized set

post licensure education after January 31, 2013, your

of PLE classes covering the hours you need and

PLE credit hours may be at risk. If you have taken

register for those classes at a 30% discount.

classes carrying PLE credit, you may only use those

This RAR member benefit is available to all new

credits to satisfy your post license education if you

salesperson licensees who need or want to

complete all of the remaining hours in the PLE track

complete their education hours before the end of

before December 31, 2013 (regardless of when your

the year. Passports can be purchased in 3, 6 or 12

license was issued). If you do not complete all 30 of

hour blocks and all Passport holders receive the

your PLE hours by December 31st, as of January 1,

required 3 hour Fair Housing course free of charge.

2014 any PLE credit hours you have acquired will not count toward your 30 hour requirement, and you will

Your PLE hours and the PLE Passport program both

need to take 30 hours of the new SPLE curriculum

expire on December 31, 2013. If you have questions

before your one year anniversary date.

about your post licensure requirements, want to check your credits, or register for your custom PLE Passport, call 804 422 5000.

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RAREALTORS.COM

NEW POST LICENSURE EDUCATION REQUIREMENTS EFFECTIVE JULY 1, 2013

New Salespersons licensed between July 1, 2012 and June 30, 2013

30 Hour Post Licensure (PLE) 15 mandatory course categories and 15 elective hours

NEW SPLE Track Fair Housing 2hrs Escrow Mgmt.

3 hrs Agency 3 hrs

New Salespersons

licensed after June 30, 2013

Ethics 3 hrs RE Law 8 hrs

NEW 30 hour Single Track Post Licensure (SPLE) 8 mandatory course categories totaling 30 hours

Contract 6 hrs Risk Mgmt.

3 hrs

New Salespersons with license expiration dates between July 1, 2012 and June 30 2014 must complete the 3 hour Residential Standard Agency (RSA) course.

Industry Trends 2 hrs

IMPORTANT NOTICE Licensees who have begun a 30 hour PLE track MUST complete all 30 hours of PLE before December 31, 2013. All PLE hours expire as of December 31, 2013. Licensees who DO NOT complete their 30 PLE hours by year end will be required to complete 30 hours of SPLE prior to their one year license anniversary.

If you have questions about your post licensure education please call the Richmond Association of REALTORS速 Education Department 804 422 5000.

RAREALTORS.COM

2013, ISSUE 2

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GOVERNMENT AFFAIRS

PROPOSED MEALS TAX : AN INVESTMENT IN HENRICO AND CHESTERFIELD

“Any cuts will affect the quality of services delivered to Henrico citizens, particularly our children’s educational experience.”

On November 5, when Henrico County voters cast their ballots for statewide candidates, they will also vote on a 4% meals tax referendum.

The Henrico Board of Supervisors unanimously endorsed the ballot measure in order to generate the revenue needed to close a $33 million dollar budget gap for fiscal year (FY) 2015. The revenue generated by the meals tax will be used exclusively to fund the operational needs and capital projects of Henrico public schools.

How We Got Here Due to the recession, Henrico and its citizens suffered a $4 billion loss in real estate value. Because Henrico (like all other localities in Virginia) relies heavily on real estate taxes, county revenues have decreased dramatically each year since FY 2009. Additionally, the General Assembly’s decision to obligate local governments to pay into the Virginia Retirement System (VRS) for teachers dealt another staggering blow to the county’s budget. This unfunded mandate will require the county to pay $500 million into VRS in the next two decades.

Steps Henrico has Taken to Address the Shortfall Henrico has a well-deserved reputation for fiscal conservatism and efficient, effective management. During the economic downturn, Henrico did not raise real estate taxes, eliminated $115 million from its budget over the last four years, reduced its workforce by 650 positions, utilized $100 million in cash reserves and reduced the school system’s budget by $70 million. These measures have allowed the county to make the least visible, least painful cuts without decreasing the quality of services delivered to Henrico citizens.

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RAREALTORS.COM

Where Things Stand Now

Why The Meals Tax?

The County needs $33 million to meet its FY 2015

• A 4% meals tax raises $18 million annually as would a

obligations. Of this $33 million, $18 million is needed for the school system’s budget. A 4% meals tax generates $18 million annually, as would a 6¢ increase in the real estate tax. If the meals tax referendum is defeated, the County will most likely need to raise the real estate tax by 6¢ (per $100 of value) or reduce the budget for schools and public safety. Seventy-six percent of the County’s budget is devoted to education and public safety.

Reductions in these services would adversely affect all residents of and businesses in Henrico. Because

6¢ increase in the real estate tax rate.

• Unlike the real estate tax, the meals tax is an optional tax (if a person chooses to eat out, the person pays the tax.)

• Over 40% of the meals tax revenues will be paid by non-county residents.

• For a house valued at $250,000, a 6 cent increase in the real estate tax results in an annual increase of $150; that same household would have to eat out to the tune of $3,750 each year to pay the same in meals taxes.

• An increase in the real estate tax is far more threatening

the school system has already made cuts in programs,

to the County’s economic development prospects than

90% of the schools budget is now personnel costs; so

a meals tax; at 87¢ per $100, Henrico’s tax rate is the

additional cuts to the schools will invariably drive up

lowest of the fifteen largest localities in Virginia.

the pupil/teacher ratio. Any cuts will affect the quality of services delivered to Henrico citizens, particularly our children’s educational experience.

• Over 200 jurisdictions in Virginia have a meals tax.

• Despite a meals tax, the City of Richmond has seen phenomenal growth in the restaurant industry and an increase in taxable sales.

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2013, ISSUE 2

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GOVERNMENT AFFAIRS

Why Is The Meals Tax Important To REALTORS®?

This meals tax referendum will help maintain a strong, competitive school system that is the cornerstone of a flourishing Henrico County. Individuals and families will not buy a house until they have first bought into a community’s quality; schools are an essential element in that quality of life.

Henrico has a reputation for being a well-managed county, with excellent jobs and amenities, a high-quality transportation system and a nationally regarded public education system. If REALTORS® want Henrico to retain its competitive advantages—a low tax environment that attracts businesses and a world class educational system that not only produces work-force ready talent

The referendum questions focus on: • Issuing debt of $304 million in school projects — renovations to ten schools and one new school to ease overcrowding at Watkins and Bettie Weaver elementary schools.

• Issuing debt of $49 million to replace a near-obsolete communications system used by police, fire and emergency personnel.

• Seeking a meals tax of 2% to address the public education and public safety capital projects noted above.

While the 2004 school bond referendum focused on addressing growth and overcrowding issues, this fall’s bond package focuses on revitalizing older schools. The average age of the elementary schools included in the bond referendum is sixty-two years, for middle schools it is forty-seven years.

but also attracts jobs and residents to the County—then they should support the meals tax in November.

Chesterfield County Referendums and School Revitalization Chesterfield voters will also have the opportunity to vote on a meals tax referendum in November.

Chesterfield voters will decide three referendum questions: two bond issues and a meals tax.

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The schools selected for revitalization serve the County’s aging neighborhoods most in need of revitalization.

The meals tax will ensure the County has the revenue needed to carry out the revitalization outlined within the comprehensive plan. A direct correlation exists between school performance and property values, thus the County must place a premium on efforts that will maintain, and where necessary, revitalize these areas. Improving the County’s aging schools will improve the surrounding neighborhoods and ensure these neighborhoods remain vibrant and attractive for current and future homeowners.

RAREALTORS.COM

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Richmond Association of REALTORS® 8975 Three Chopt Road • Richmond, Virginia 23229 Ph 804.422.5000 • Fx 804.422.5088

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RAREALTORS.COM

2013, ISSUE 2

Bon Air Ad.indd 1

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27

12/6/07 9:30:45 AM

WHAT MEMBERS SAY ABOUT RAR Earlier this year, RAR surveyed its membership to gauge member satisfaction and identify areas for improvement. Thank you to all who provided feedback. Overall, the results were quite positive and insightful. A strong majority of respondents find great value in the products and services of RAR and CVR MLS.

POOR

POOR

6.19%

FAIR

19.05%

EXCELLENT

5.71%

FAIR

17.62%

17.62%

EXCELLENT

20.48%

THE VALUE OF

OVERALL VALUE

CVR MLS

OF CVR MLS PRODUCTS & SERVICES

25.24%

31.90%

GOOD

25.24%

VERY GOOD

GOOD

Over 76% of members surveyed rated the overall value of RAR’s products and services somewhere between “good” and “excellent.”

RAR’S EDUCATION PROGRAM 40.80% 23.56%

25.29%

30.95% VERY GOOD

Over 73% rated the value of CVR MLS products and services between “good” and “excellent.”

When asked how they would rate the overall quality of the education provided by RAR, almost 90% of respondents indicated that they ranked it somewhere between “good” and “excellent.” A vast majority of participants ranked RAR’s education program between “very good” and “excellent” for course selection, convenience of class times, ease of registration, and the instructors’ knowledge of materials.

8.62% 1.72% EXCELLENT 28

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VERY GOOD 2013, ISSUE 2

GOOD

FAIR

POOR RAREALTORS.COM

RAR’S MEMBER SERVICE

RAR’S LOBBYING EFFORTS

39.05% 30%

38.10% 22.38% 23.81% 19.58% 6.67%

EXCELLENT VERY GOOD GOOD

13.76%

POOR

FAIR

EXCELLENT VERY GOOD GOOD

1.90%

POOR 4.76%

FAIR

Over 91% of members surveyed responded that when interacting with the staff of RAR, the member service they receive falls somewhere between “good” and “excellent.” The greater majority of participants responded “excellent” (over 39%).

Over 81% of survey participants rated the quality of RAR’s lobbying efforts between “good” and “excellent.”

RAR’S RESPONSIVENESS

MEMBERS DESCRIBE RAR

51.43%

5.71%

RAR IS PROFESSIONAL

48.10% 47.14%

3.81% 0.95%

RAR IS EASY TO DO BUSINESS WITH 3.81%

39.52%

9.05%

RAR LOOKS OUT FOR MY INTERESTS 7.14%

15.71%

31.43%

47.62%

45.71%

About 93% of respondents agreed or strongly agreed that RAR is “responsive.” Over 95% agreed or strongly agreed that RAR is “professional.” Over 87% agreed or strongly agreed that RAR is easy to do business with. Finally, over 77% agreed or strongly agreed that RAR looks out for their interests.

RAREALTORS.COM

facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative concerned great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective knowledgeable dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendlygreat innovative organized competent excellent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficialconcerned comprehensive strong friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional responsive progressive service concerned valuablebeneficial adequate progressive friendly functional supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough efficient timely facilitating quality necessary effective dedicated strong informed beneficial comprehensive friendly innovative organized competent

organized innovativequality valuable progressive friendly

facilitatinggreat

41.43%

dedicated supportive

strongly disagree

facilitating competent service necessary stronggood comprehensive

1.43%

disagree

agree

proactive

RAR IS RESPONSIVE

strongly agree

reliable

efficient adequate

timely

effective

informed

accessible

helpful

professional

thorough improving

great

informative

Generated from RAR member-supplied adjectives.

2013, ISSUE 2

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29

Experience counts.

Experience the REMN difference.

The mortgage company built with the customer in mind.

Founded in 1989, Real Estate Mortgage Network serves the lending needs of home buyers, real estate professionals and builders across the country. Our associates are passionate about fulfilling the American dream, and realize they are the key to unlocking the mortgage process. In 2012 alone, REMN closed nearly $5 billion in home loans, solidifying its position as one of the largest independent non-bank lenders in the U.S. At REMN, we have a loan program for every situation as well as mortgage solutions that many traditional lenders do not have, including: • FHA, USDA, VA, Conventional with 3% and 5% down payment options.

• Both FHA and Conventional Home Renovation Loans with Concierge Service to buyer and contractor.

• Short on Sale (SOS), a division created to help Agents and sellers throughout the Short Sale process.

• Personal service that’s sometimes hard to find in the financial services industry.

Contact Lindy Pond, Branch Manager, Loan Originator (NMLS # 203141) at 804.482.0606 / lpond@remn.com / remn.com/LindyPond Learn more about our growing company at www.remn.com.

Real Estate Mortgage Network, Inc. is located at 4870 Sadler Road, Suite 300, Glen Allen, VA 23060. Licensed by the Virginia State Corporation Commission # MC 3046. Visit www.remn.com for more information.

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RAREALTORS.COM

Working with the right team makes all the difference.

Monarch Mortgage continues to spread its wings through Richmond.

Monarch Mortgage offers a wide array of loan programs and competitive low interest rates tailored to fit your needs.

With local processing, closing and underwriting the decisions are made here, that’s right in Richmond. We have all the right tools to make your loan process fast, easy and enjoyable. So if something has been missing with your mortgage lender, we invite you to join a strong bank with a growing reputation.

Larry Baughman 804-615-1544

Trey Cooper 757-652-1504

lbaughman@monarchmortgage.com NMLSR# 706210

gcooper@monarchmortgage.com

Kimberly Pannell 804-337-3992

Laura Pollock 804-639-8524

NMLSR# 764387

kpannell@monarchmortgage.com

lpollock@monarchmortgage.com

NMLSR# 476337

NMLSR# 848959

www.monarchmortgage.com

Greg Cuenin 804-639-8526

gcuenin@monarchmortgage.com NMLSR# 476362

Bebe Jessee 804-389-2759

bjessee@monarchmortgage.com NMLSR# 706210

Vanessa McLane 804-986-5096

vmclane@monarchmortgage.com NMLSR# 698967

Carey Sousa 804-281-4441

csousa@monarchmortgage.com NMLSR#1011236

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CAPCENTER MORTGAGE CLOSINGS ARE ALWAYS A PIECE OF CAKE. The perfect closing – it’s what every realtor hopes for. No mistakes. No surprises. Just smooth sailing with every detail covered so everybody leaves the table happy. That’s how we do things at CapCenter. Great rates and zero closing costs are our recipe for success with borrowers.

But we add two other special ingredients that realtors really like, also—a streamlined easy loan process and attorney representation for our customers at closing, paid for by CapCenter.

So our closings are a piece of cake. And for our realtor partners, that leaves a very sweet taste in their mouths.

www.CapCenter.com Cap Center, LLC I 4510 Cox Road I Suite 402 I Glen Allen, VA 23060 I 804.968.5000 * Certain limitations may apply. CapCenter is licensed by NMLS, I.D. Number 67717. More information is available at www.nmlsconsumeraccess.org.