THE IDEA

How do we improve a problem?

Ray says that many people make the mistake of coming up with a solution in search of a problem. His now co-founder was in Albuquerque, NM at the time and he had a really bad rental experience. Knowing Ray had moved around and rented a lot, he called him up to ask if he had ever had a good experience, to which Ray simply said, “no”. This jumpstarted Ray’s phone calls and research in property management operations and realized that this was a bigger industry problem that was costing people a lot of money.

Maintenance is the number 1 driver of why a lease turns. It’s the number 1 reason why an owner will quit using a professional property manager, because they don’t think they’re running it well. They figured out how to take the process that drives so much business and built the software that turns it into a positive, exceptional experience.

85% of maintenance requests are scheduled in 4 minutes or less with Property Meld’s software