The Ramsay Way - December 2025

The Ramsay Way Ramsay Health Care Corporate Newsletter December 2025

2025 National Ramsay Way Award winners crowned Ramsay Australia has announced the winners of its 2025 National Ramsay Way Awards, honouring the people who bring the organisation’s purpose to life every day.

This year saw an increase in nominations from across the country, with winners and runners up recognised in three categories: People Caring for People, Innovation and Excellence and Ramsay Cares Sustainability.

Ramsay Group Managing Director and CEO, Natalie Davis, said the awards were an important moment to pause

and acknowledge the depth of talent, innovation and commitment across Ramsay.

“This year, a record 450 individuals and teams were nominated. That says a lot about who we are. It shows our willingness to recognise great work, our pride in one another and the many acts of care, leadership and teamwork

happening across our hospitals, clinics and services,” Ms Davis said.

“To our finalists and winners, congratulations. You have made a real difference to the people you work with and the communities you serve.”

Read more on page 2.

Ramsay’s record investment in robotic surgical technology Ramsay Health Care has made one of Australia’s largest single purchases of robotic surgical systems, with 12 new Stryker Mako robots being delivered to hospitals across the country. The investment strengthens Ramsay’s commitment to modern, innovative health care options that support excellent patient outcomes.

Ramsay Health Care’s Chief Operating Officer, Stuart Winters, said Ramsay has a long history of investing in innovation that delivers clear value for patients, clinicians and the broader system.

“This investment means more patients, in more communities, will benefit from world-class surgical technology designed to support more personalised care, improved accuracy, and faster recovery times.”

As well as providing measurable benefits for patients, Mr Winters said the strategic investment has the potential to strengthen the sustainability of Australian health care.

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“Robotic-assisted surgery allows our surgeons and clinical teams the potential to modernise the way joint replacement surgery is delivered and create enduring value for the communities we serve,” he said.

The new robots will be installed at Ramsay Health Care hospitals across New South Wales, Queensland, Western Australia and Victoria.

“Robotic systems like Mako support surgeons to work with greater accuracy and consistency, which can reduce complications, shorten lengths of stay and create capacity across our theatres and wards.”

The Stryker Mako system is widely recognised as one of the most advanced robotic-assisted platforms for hip and knee replacement surgery, with the devices also soon to be used in shoulder procedures.

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Stryker Mako robot.

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People Caring for People Award

Innovation and Excellence Award

Ramsay Cares Sustainability Award

Congratulations to winner Heather Black, Director of Clinical Services at Linacre Private Hospital in Victoria.

Congratulations to Mary Georges, Education Coordinator at Strathfield Private Hospital in NSW.

Heather lives the spirit of ‘people caring for people’ through steady leadership, genuine warmth and a deep commitment to her team.

Mary transformed perioperative safety by leading the introduction of the ‘Ninety Second Check’—a simple, structured pause that gives nurses time to verify critical documentation together.

Congratulations to winner Ben Watty, Facility Manager Greenslopes Private Hospital in Queensland.

Heather is known for stepping in wherever she’s needed and creating an environment where people feel supported to grow.

Whether guiding Linacre through accreditation at short notice or strengthening services and patient experience, Heather leads with kindness, clarity and calm. She embodies Paul Ramsay’s legacy in the way she works every day.

Congratulations to runners up Jessica Southwell, Clinical Nurse/ Midwife at Port Macquarie Private Hospital in NSW and Jack Reid, Patient Services at Donvale Rehabilitation Hospital in Victoria.

Mary’s leadership helped shift long-standing practice, strengthen teamwork and dramatically reduce incidents. The process is now standard across Strathfield and has been adopted nationally, reflecting both the impact and scalability of her work.

Congratulations to runners up Debra Maslen and Maree Nawer, CEO and NUM at Tamara Private Hospital in NSW and Dalia Moreno Medina, Regional Neurostimulation Coordinator at Ramsay Clinic Northside in New South Wales.

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Ben has delivered some of Ramsay’s most significant environmental improvements, modernising Greenslopes Private with energy-efficient chillers, upgraded cooling towers, lighting improvements and reduced nitrous oxide leaks. He is also championing Ramsay’s largest ever proposed solar installation.

Ben’s collaborative, valuesdriven approach reflects a deep commitment to long-term impact for people, community and planet.

Congratulations to runners up Amit Chauhan and Jodie Mallia at Joondalup Health Campus in Western Australia.

Welcoming two new Ramsay executives Andrew Coombs

Chief Commercial Officer, Australia

Andrew joins Ramsay as our new Chief Commercial Officer, ready to support stronger partnerships, more connected care pathways and a more integrated patient experience.

Andrew brings more than 25 years of experience in healthcare, insurance and transformation, with a strong focus on patient-centred design and commercial collaboration.

He said he was drawn to Ramsay because he recognised something familiar: people who care deeply about patients, and an organisation with heart.

“From my very first conversations and at every step since, it was clear that Ramsay shared my own values and commitment to exceptional patient care. I was also inspired by the organisation’s rich history and compelling future ambitions,” Andrew said.

Andrew’s early focus is simple: building relationships, creating highly engaged teams and developing a deep understanding of the business. He then plans to identify tangible, focused goals that will help advance Ramsay’s ambitions.

Dr John Doulis

Group Executive, Technology and Digital John is an Australian-trained doctor, returning home after more than 20 years in senior leadership roles in the United States.

John’s clinical background and international executive experience give him a valuable perspective on how technology can best support our clinical teams and improve patient care.

For John, joining Ramsay is both a homecoming and a chance to contribute to something meaningful.

“What excites me most is the chance to work alongside people who really care about their teams, their patients, and the work they do every day. Being able to help support and strengthen how we use our processes, technology and care environments feels both important and energising,” he said.

John’s first priority is to listen and learn. He wants to understand the rhythms of our hospitals and clinics, the things that work well and the things that get in the way.

His goal is to make life a little easier for our people and in turn our patients.

Andrew Coombs, Dr John Doulis and members of the Ramsay executive team and Board at Ramsay Clinic Wentworthville in NSW.

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Bringing advanced brain surgery to regional Queensland A father of four from Harrisville in regional Queensland, has become one of the first patients to benefit from state-of-the-art brain surgery technology now available at St Andrew’s Ipswich Private Hospital.

Corey Jackwitz was facing the frightening prospect of urgent brain tumour surgery while juggling work, family life, and a partner more than 30-weeks pregnant.

Until recently, complex neurosurgery of this kind would have required him to travel to Brisbane, but thanks to St Andrew’s Ipswich’s new StealthStation, Corey was able to receive timely, lifechanging care close to home.

Specialist neurosurgeon Dr Sarah Olson, who performed Corey’s procedure, said the technology would significantly improve outcomes for regional patients.

To bring this service to life, Ipswich’s clinical teams partnered closely with Ramsay’s Greenslopes Private Hospital to build capability and ensure patients could also receive follow-up oncology treatment locally, including chemotherapy and radiation.

For Corey, being treated closer to home meant his partner could visit him each day. During his recovery Corey and his family welcomed their fourth child, a daughter, named Sarah, after the woman he credits for saving his life.

“She might become a brain surgeon too, who knows?” he said.

“I deal with a lot of brain cancer and it’s a big deal for my patients to have to travel to Brisbane. I’m very excited to have this service available in Ipswich where patients can get the same level of care as they would in a large metropolitan hospital, but with their support systems close by,” Dr Olson said.

Corey Jackwitz and Dr Sarah Olson with baby Sarah.

First patient receives next-generation cochlear implant Westmead Private Hospital has become the first site in New South Wales, and one of the first in the world, to offer an advanced cochlear implant that gives patients greater flexibility, convenience and confidence in their hearing care.

The Cochlear™ Nucleus® NEXA device features an internal chip and memory that allow audiologists anywhere in the world to access and fine-tune a patient’s hearing program. Its firmware can also be updated over time, meaning patients can benefit from future improvements without additional surgery.

Dr Hannah North, the ENT surgeon who implanted the first NEXA device in NSW, said the technology represents an important step forward for people with hearing loss.

“The NEXA implant provides patients with a more adaptable and future-ready solution,” Dr North said.

“For those who travel often or live in rural and regional areas, the ability to update and optimise their device remotely offers real peace of mind.”

The system also delivers enhanced sound processing, Bluetooth streaming and improved noise management.

Westmead Private Hospital CEO Andrew Spillane said the introduction of the new technology reflects the hospital’s commitment to innovation and high-quality care.

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Dr Hannah North and patient Joseph Stoakes.

Hollywood leads the way in robotic shoulder surgery Hollywood Private Hospital has become the first hospital in Western Australia, and one of the first in the world, to successfully perform a total shoulder replacement using the advanced MAKO robotic system.

This groundbreaking procedure represents a major advancement in shoulder replacement surgery, combining cutting-edge robotic technology with surgical expertise designed to deliver enhanced precision and potentially improved patient outcomes.

“This synergy of surgical expertise and robotic precision truly represents the future of joint replacement surgery.”

Hollywood based orthopaedic surgeon, Mr Travis Falconer, said the procedure was revolutionary and a significant milestone in orthopaedics in WA. “The MAKO robotic system enables a level of surgical precision that traditional methods simply cannot match,” Mr Falconer explained.

“While experienced surgeons typically position joint replacements within 1–2 mm of the CT-generated surgical plan, the integration of the robot refines this accuracy even further—achieving placement within just 0.1 mm of the planned position.”

Mr Falconer said what makes the MAKO particularly remarkable is how it enhances the surgeon’s expertise rather than replacing it.

“This technology provides real-time feedback, helping to safeguard healthy tissue and preserve the patient’s bone, while I remain in full control of the procedure,” he said.

Dr Travis Falconer with MAKO robotic technicians Lisa Carter and Lauren Cartier.

Ramsay launches orthopaedic navigator service Ramsay Health Care has introduced a new service to streamline patients’ orthopaedic journeys from pre-admission to six weeks post-surgery.

The orthopaedic care navigator service is initially being launched at Hollywood Private Hospital in Perth and The Avenue Hospital in Melbourne.

The service is delivered by experienced clinical nurses and allied health professionals who act as a single point of connection between patients, their specialists and the wider care team.

Their role is to help each person understand their treatment plan, provide education and support, and link them with extra services such as dietetics or social work when needed.

Hollywood Director of Clinical Services, Karol Edge, said the new approach builds on the success of Ramsay’s cancer navigator model, which has supported tens of thousands of people since 2020.

“The service provides continuity and consistency for patients who get to know the navigation team well throughout their hospital journey,” Ms Edge said.

“By identifying potential complications before they arise and providing the right level of support to each individual patient, we’re not just treating joints – we’re caring for the whole person.”

Hollywood Director of Clinical Services Karol Edge, Hollywood Orthopaedic Navigators Hayley Roberston, Sam Dunn and Hannah Castle with patient Claire McGill.

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Introducing the Ramsay Research & Development Network Ramsay has entered a new era for research with the launch of the Ramsay Research & Development Network - our unified, connected home for clinical trials and innovation.

The Ramsay Research & Development Network brings our people, processes and trial units together under one coordinated framework, making it simpler and faster to deliver highquality studies across Australia. One of the network’s key goals is to streamline multi-site research, with one contract for projects spanning several hospitals and the ability for clinicians to recruit patients from anywhere in the Ramsay network.

Head of Research, Innovation and Integrated Care, Nicola Ware, said the new approach reflects the scale of Ramsay’s research ambitions.

“By removing unnecessary complexity, we’re making it

easier for clinicians to focus on what matters — delivering world-class care and advancing new therapies,” Ms Ware said.

“This is about creating one system, one standard and one pathway for research at Ramsay.”

“With the right support, our teams can progress meaningful research that strengthens everyday care and supports better health outcomes for our communities.”

New therapy on trial for psoriatic arthritis Sunshine Coast University Private Hospital has joined a pioneering clinical trial investigating a potential new oral therapy for psoriatic arthritis, offering fresh hope for people living with the painful and often debilitating condition.

Psoriatic arthritis causes inflammation of the joints, leading them to become painful, stiff and often swollen.

Currently there is no cure for psoriatic arthritis.

The trial’s Principal Investigator, Dr Sue Thackwray, said the study has the potential to address a significant unmet need.

“Psoriatic arthritis can have a huge impact on people’s lives, affecting mobility, energy and mental wellbeing. While there are existing therapies, many are injectable or infusion-based and remission rates remain low,” Dr Thackwray said.

Dr Sue Thackwray.

6 • The Ramsay Way • December 2025

“This trial is investigating an oral therapy that acts at a very specific level of the inflammatory pathway. We hope this targeted approach could provide better control of symptoms with fewer side effects, while also being more convenient for patients.”

Ramsay Research Awards 2025 Ramsay is proud to recognise the clinicians and teams whose research is strengthening care across our hospitals and communities. This year’s award recipients reflect our commitment to collaboration, innovation and real-world impact.

The Research Advocate Award Congratulations to winner Mark Page, CEO, Pindara Private Hospital and the Pindara Private Hospital clinical trials team.

The Research Translation Award Congratulations to winner Professor Samuel MacDessi and the RASKAL Project Team.

Professor MacDessi and the RASKAL Project Team have produced a robust body of work comparing the outcomes of knee arthroplasty performed with robotic assistance and without. Their deep data collection, disciplined methodology and effective sharing of results demonstrate how high-quality research can shape surgical practice and contribute to better long-term outcomes.

Pictured: Nicola Ware, Associate Professor Ben Harris-Roxas and Professor Sam MacDessi.

Mark Page has played a pivotal role in fostering a strong, well-rounded research program at Pindara Private Hospital. Under his leadership, the hospital has supported RHRF-funded grants and commercial studies, strengthening local research capability.

His advocacy highlights the difference research can make to clinical practice, patient experience and the future of care.

Nicola Ware, Dr Robert Herkes and Emma Langshaw, Clinical Trials and Research Unit Manager, Pindara Private Hospital and Dr Robert Herkes.

The Community Partnership Award Congratulations to Professor Diana Slade and team.

Professor Slade’s project project: Improving communication to enhance patients’ health literacy, empowerment & self-management of heart failure reflects deep, sustained engagement with clinical teams, health consumers and service directors. By focusing on communication and health literacy, the team is helping people with heart failure better understand their condition, feel more confident in their care, and play an active role in managing their health.

Nicola Ware, Dr Neda Karimi (on behalf of Professor Diana Slade), Dr Janelle Bowden.

Photos from the 2025 Ramsay Research Awards dinner.

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Celebrating excellence in pharmacy On World Pharmacists Day, Ramsay recognised three team members who have made an exceptional contribution to patient care across our pharmacy teams.

Intern of the Year: Kaden Collier

Hospital Pharmacist of the Year: Trupti Patel

Community Pharmacist of the Year: Nicholas Park

Pindara Private Hospital

Westmead Private Hospital

Ramsay Pharmacy Whites Hill

Kaden was recognised for his calm, thoughtful approach and his strong commitment to learning across both hospital and community settings. He consistently delivered high-quality work, sought feedback and completed his internship requirements ahead of schedule.

Trupti has led meaningful service improvements since stepping into the Pharmacist in Charge role, introducing digital processes that lift efficiency and strengthen support for patients and clinicians.

Nick was recognised for his leadership in delivering safe, highquality care and expanding key services including immunisation, medicines administration and MedsChecks.

Trupti’s collaborative approach has helped build an engaged team and strengthened alignment with hospital priorities.

Nick has fostered a supportive team culture, mentoring interns and students, and driving improvements that enhance the patient experience.

Kaden has also been named the Queensland Pharmaceutical Society of Australia Intern of the Year, a remarkable achievement.

Ramsay Connect becomes Ramsay Home Health Ramsay Connect has entered a new chapter, rebranding to Ramsay Home Health — a name that more clearly reflects the care our teams provide in patients’ homes and the community.

While the branding has been refreshed, the service model, referral pathways and high standard of care remain unchanged.

Ramsay Home Health continues to build on Ramsay’s purpose: people caring for people, supporting more than 4,600 patients each year.

Ramsay Home Health CEO Ian Galvin said the change strengthens transparency for patients.

“This new name simply reflects what we’ve always done — deliver safe, personalised care in people’s homes.”

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Celebrating 30 years of people caring for people at St George Private Hospital St George Private Hospital in NSW has reached a significant milestone, marking three decades of caring for the community. The hospital first opened its doors on 1 November 1995 as a state-of-the-art facility with 206 beds, 10 theatres and more than 300 staff team members.

Over the past 30 years it has expanded and modernised and today supports more than 38,000 patients each year, with 276 beds, 16 theatres and a team of more than 1000 people who deliver care across a broad range of specialties.

With another significant development planned, St George Private Hospital continues to look ahead to its next chapter of care.

To mark the hospital’s 30th anniversary, past and present staff, doctors, executives and special guests came together to celebrate with an event which acknowledged the people who have shaped the hospital’s culture since day one.

CEO David Crowe paid tribute to both legacy and current VMOs and staff, thanking those who laid the foundations for the hospital’s strong clinical reputation and those who continue to shape its future. He also acknowledged the generations of patients supported over the past three decades, highlighting the compassion, teamwork and professionalism that remain at the heart of St George Private Hospital’s identity.

The St George Private Hospital executive team.

Wangaratta Private Hospital marks 30 years with community open day Wangaratta Private Hospital recently welcomed more than 250 visitors to its first open day in three decades, held to celebrate 30 years of caring for the local community.

Locals were invited to tour the hospital, check out the latest renovations and equipment, and watch an interactive display of Wangaratta Private’s robotic surgical assistant.

Wangaratta Private Hospital CEO, Jonelle Hill-Uebergang, thanked the community for their support.

“We’re grateful for the trust the community has placed in

us over the past 30 years. Opening our doors was a way of saying thank you. It’s a privilege to care for generations of local families and we look forward to supporting them for many more decades to come.”

Wangaratta Private Hospital opened for patients on 22 November 1994.

Pic 1 - Mayor Irene Grant and CEO Jonelle Hill-Uebergang open the hospital’s open day event, pics 2 & 3 - Members of the public enjoy tours of the hospital operating theatres.

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State-of-the-art operating theatres open at JHC Joondalup Health Campus (JHC) has officially opened two new state-of-the-art operating theatres boosting the campus’ surgical capacity by up to 4,000 additional private and public operations each year.

The two new Ramsay funded theatres have been built within the existing operating theatre complex and are fitted with the latest surgical technology.

JHC CEO, Renaud Mazy, said the completion of the two new theatres represented a major milestone in the $190 million expansion of Ramsay Joondalup Private Hospital.

“The two new theatres will be used to support increased private and public surgical activity across multiple specialties, including orthopaedics, urology and vascular surgery,” Mr Mazy said.

“This major investment in Ramsay Joondalup Private Hospital is aimed at significantly enhancing our private patient experience, with a focus on comfort, convenience and clinical excellence.”

Operating theatre Area Manager Barbara Orr, Clinical Nurse Manager Raelee Denniston, JHC CEO Renaud Mazy and Ramay Health Care Group CEO Natalie Davis.

Five years of growth in heart and lung care at Hollywood Private Hospital Hollywood Private Hospital is celebrating five years since it launched cardiothoracic surgery in 2020, marking a period of strong growth in specialist heart and lung care.

Since opening, the service has expanded its caseload, capability and multidisciplinary support, now providing a full pathway from diagnosis to surgery and recovery. Teams across surgery, anaesthetics, nursing and allied health have helped the service mature into a major centre for cardiothoracic care in Western Australia, underpinned by improved access, minimally invasive techniques and strengthened rehabilitation pathways.

Hollywood Private Hospital CEO, Andrew Tome, said: “We’re proud of how far the service has come in five years and we will continue investing in innovation, education and recovery programs that support better outcomes for our patients.”

Hollywood has also introduced a new Phase 3 Advanced Cardiac Rehabilitation Program — a separate initiative designed for low to moderaterisk cardiac patients seeking a more

challenging return-to-exercise pathway.

The small-group HIIT-based program builds on traditional rehab models and early participants have reported increased strength, confidence and overall wellbeing.

Together, the service expansion and new rehab option reflect Hollywood’s commitment to offering highquality, coordinated care for people experiencing and recovering from cardiac and cardiothoracic conditions.

Pic 1: Hollywood Private Hospital Cardiac ICU team members, pic 2: Hollywood Private Hospital Cardiac theatre team members, pic 3: Tracy Swanson and Jessica White.

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Ramsay doctor aces emergency medicine exam Joondalup Health Campus emergency doctor, Dr Lorna Cronin, has been awarded the prestigious Buchanan Prize by the Australasian College of Emergency Medicine for achieving one of the highest results in the Fellowship Clinical Examination.

Dr Cronin, who began her emergency medicine career at Joondalup in 2017, said the honour was “the cherry on top” of completing her formal training.

She credits the hospital’s supportive team and diverse clinical experience for shaping her development.

Joondalup’s Co-Head of Emergency Medicine, Dr Sjinene Van Schalkwyk, said Lorna’s success reflects her dedication and the strong education culture at Joondalup.

“Lorna’s achievement is testament to the conscientious, passionate and dedicated emergency doctor she is. We are lucky to have her as part of our amazing team and look forward to her working with us as Emergency Specialist.”

Dr Lorna Cronin.

Surgeon hits robotic knee replacement milestone Orthopaedic surgeon Dr Edward Wellings has reached a significant milestone, completing 500 robotic knee replacements using the ROSA Robotic Surgical Assistant at Port Macquarie Private Hospital.

The achievement makes Dr Wellings the most experienced knee surgeon using the ROSA north of Newcastle, and the sixth most experienced in New South Wales.

ROSA Total Knee Replacements allow surgeons to plan and carry out highly personalised surgery, designed to improve the accuracy and positioning

of the implant when compared to traditional techniques.

For patients, the potential benefits are significant.

The ROSA is designed to offer faster recovery, earlier improvements in range of motion and function, and less exposure to radiation than with CTbased robotic systems.

Tresna Bell, Dr Edward Wellings, Tina Tunsch, Yvie Chappell.

New weight-loss surgery option in Tamworth Residents in Tamworth and surrounding regions now have easier access to advanced weight-loss surgery that can help manage obesity and related health conditions, including diabetes, heart disease and high blood pressure.

Tamara Private Hospital is now offering laparoscopic gastric bypass, a “keyhole” surgery designed to support long-term weight loss and improved health outcomes.

Dr Benjamin Woolven, said: “It is very important to have this surgery available in regional Australia where many people suffer from obesity and related diseases.

We know that people are less likely to get the care they need if they have to travel long distances to get it. Accessing this care close to home allows patients to recover with the support of their families and in their own homes.”

Dr Benjamin Woolven.

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Our people making a global impact Ramsay recently released its 2025 Impact Report, sharing how its teams across Australia, the United Kingdom and Europe are helping make healthcare more sustainable, one action at a time.

Guided by the Ramsay Cares strategy, the report shows the difference Ramsay’s people are making every day, supporting healthier people, a thriving planet and stronger communities.

From reducing waste and investing in renewable energy to supporting wellbeing, leadership development and new models of care, the progress in this year’s report reflects the passion and commitment of our people.

Group Managing Director and CEO

Natalie Davis said the report reflects what makes Ramsay unique.

“At Ramsay, we believe in the power of health care to improve lives, not just in our hospitals but across the communities we serve.

That belief is reflected in our purpose of people caring for

people and in the way we support patients, one another and the broader health system,” Ms Davis said.

“Our collective efforts were recognised this year with a national Banksia Sustainability Award for leadership and innovation in health care.”

Northern Private Hospital recognised on the world stage Northern Private Hospital in Victoria has received international recognition at the 2025 World Congress for Design and Health in Singapore.

The hospital earned awards for Use of Art in Public and Private Spaces and Sustainable Urban and Built Environment, celebrating its people-centred and environmentally conscious design.

The facility’s striking double-height green wall, landscaped

12 • The Ramsay Way • December 2025

views and gallery-like spaces create a healing environment that feels calm, human and connected to community, an inspiring example of what sustainable healthcare design can achieve.

Northern Private Hospital CEO Shaune Gillespie.

Joondalup Health Campus wins sustainability award The Environmental Services Waste Management team at WA’s Joondalup Health Campus (JHC) has taken out the Hospitality in Healthcare Award’s “National Sustainability Award for 2025”.

JHC’s Environmental Manager Amit Chauhan said over the past five years the campus has made significant strides in reducing its environmental impact by maximising the diversion of waste from landfill.

“Through a range of initiatives and the successful implementation of 30 distinct waste streams, the hospital has achieved an impressive 44 per cent diversion rate in the first half of 2025,” Mr Chauhan said.

“For over seven years we have donated surplus food to OzHarvest, a food rescue charity which supports those in need in our community, and we phased out single use plastics in catering prior to it being mandated in Western Australia.

“More recently, a dedicated stream for single use ECG cables and wires was introduced in JHC’s Intensive Care Unit and Emergency Departments.”

JHC Environmental and Waste Management team members Uygen Tenzin, Environmental Services Manager Amit Chauhan, Environmental Services Supervisor Waste Management Jodie Mallia, Michael Wright, Phang Chan and Stephen Jelley.

Art of recovery at Ramsay Clinic Albert Road Lived experience participants and a beloved Australian artist have come together to beautify the walls of the Women’s Recovery Network (Wren), at Ramsay Clinic Albert Road.

Participants at Wren were invited to take part in a ‘drop in’ artmaking workshop, where they created collage works and images out of paper. The images were then used as references by artist Beci Orpin who created the final mural pieces.

Ramsay Clinic Albert Road CEO, Petra Glare, said the new artworks have already made a meaningful difference in how people feel when they move through the space.

“Wren is a place where people come to feel seen, safe and supported, and this artwork is another expression of that care. It brings colour, calm and moments of joy into the everyday. It is a visual reminder of hope and recovery created with the people who use this service. It is a beautiful addition to the building and a powerful reflection of the spirit of Wren.”

Wren, a specialised women’s mental health service for women, is a partnership between Alfred Health, Ramsay Health Care and Goulburn Valley Health.

Artist Beci Orpin and lived experience consultant Maria Bradshaw at Wren.

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Ramsay doc reunites with former patients Westmead Private Hospital obstetrician and gynaecologist, Dr Seng Chua, has reunited with more than 50 families he supported through pregnancy and birth.

Many of the new parents took the opportunity to share their appreciation for his clinical expertise and gratitude for his steady, compassionate care.

Westmead Private’s women’s health physiotherapist Samantha provided a short session on postnatal recovery and pelvic health, offering practical guidance for parents looking to prioritise their ongoing wellbeing.

The event underscored the strong community connection built around Westmead Private Hospital’s maternity services and the continuity of care provided to local families.

Celebrating Qld’s ‘Thank You Cleaner’ winner

Farewell to Goldie ‘Lou’ Rathjen after 35 years

Hillcrest Rockhampton Private Hospital’s Diane Jennings has been recognised as Queensland’s winner in the national Thank You Cleaner awards.

Diane is known for the care she brings to every room she prepares and the steady support she offers her team.

Her recognition reflects the essential contribution of environmental services staff across Ramsay, who help maintain clean, safe spaces for patients and teams every day.

Congratulations to Diane on this well-deserved honour.

Frances Perry House in Victoria is farewelling one of its longest-serving team members, Goldie “Lou” Rathjen, who is retiring after more than 35 years of caring for women, families and colleagues.

Lou began her journey in 1990 as a graduate nurse and went on to serve in almost every nursing leadership role at Frances Perry, before becoming the hospital’s highly respected occupational health and safety and return-towork coordinator.

Frances Perry House CEO, Kerry May, said: “Through every role, Lou has given so much of herself – whether supporting patients, guiding colleagues, or keeping us safe and cared for in the workplace. She has described the people of FPH as the most wonderful part of her career, and we know many of us feel exactly the same way about her. Her wisdom, kindness, and sense of humour have left a lasting mark on us all.”

Diane Jennings and Environmental Services Manager Margaret Brodel.

14 • The Ramsay Way • December 2025

Pictured above: Lou (centre) and some of her Frances Perry House colleagues Peta, Darlene, Kellie, Josie, Annie, Ami, Kate, Theresa, Thea, Deb, Alex & Michelle.

HERE’S TO A YEAR OF CARE AND COMMUNITY Best wishes for the season ahead!

JHC perioperative nurses during Perioperative Nurses Week 2025

The team from the new Ramsay Health Plus Comprehensive Concussion Clinic which opened this year at Lake Macquarie Private Hospital

Leaders at the Transform Leadership Academy program in September 2025

Team members from the Graduate Pathways Program Theatre team at Ramsay Surgical Centre Charlestown which opened in 2025

NUM and MUM Professional Education Day in WA

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