3 Hour Workshop (webinar)
Science of Discovering Customer Needs Facilitator : Mr. Rohit Kashyap Founder - daKsya Learning, Sales Growth Expert
Friday, 22nd April 2022 2 PM to 5 PM
Overview Correctly identifying customers’ needs is essential for ensuring customer satisfaction and loyalty. If you fail to properly identify customers’ needs, or if you are indifferent to their needs, they will take their business elsewhere. Customers have unique needs. Assuming what a customer wants based on previous clients can drive the customer away. Often, customers either aren’t clear about what they need or they don’t really know what they want. Discovering customer Needs training program is design to Identifying clients’ needs creates satisfied customers, and satisfied customers become you brand ambassadors.
Session Content • Create Your Ideal Customers and Customer persona • Disqualifying leads to save time • Quickly build rapport to gain trust for conversation • Get to know your potential customers, their needs, and wants • Explore different types of customers’ needs • Accurately identify the problem you’re trying to solve • Asking the right questions to uncover clients’ needs • Identifying different stakeholders and buying process • Identifying decision maker and gaining their access • Recommending the potential solution to their needs
Key Takeaways Ensure customer satisfaction, you must correctly identify customers’ needs Identify needs, you must both listen and ask the right questions Develop strategies to gain an emotional connection with your customer Use your knowledge and experience to identify and present the right products, services, and solutions to meet potential customers’ needs Gain commitment from customers
Facilitator Rohit is a professional salesperson and a passionate trainer. Rohit has over 25 years of demonstrated excellence in Sales, Leadership development of executives and teams. He has held key leadership level positions in small to medium-sized companies prior to graduating into his roles as consultant and coach. A sales growth expert his mission is to help 100K sales, where people feel proud of being in a sales profession. Having an exposure to facilitate the workshop for different nationalities like Denmark, Poland, Finland, Germany, China, Malaysia, Egypt, Singapore, Philippines, Vietnam, Indonesia, UAE, UK & US Certifications and Training • Certified NLP in Sales, Headgear Labs, UK • Successful Negotiation, Univ. Of Michigan, US • Certified TEIQ Practitioner, Thomas International • BELBIN Team Roles, CERT, UK • Myers-Briggs Type Indicator (MBTI), CPP, Asia Pacific • Occupational Personality Questionnaire (OPQ32r), SHL • Certified Trainer for “Situational Leadership II", Ken Blanchard, US • Hogan Certified Practitioner, Hogan System, US • E-DISC Accredited, DISC Assessments • FIRO-B Certified, CPP, Asia Pacific • Professional Retail Management Course (PRMC)