Viceroy Property & facility Management

VI C E ROY

PROPERTY & FACILITY MANAGEMENT

COMPANY PROFILE PROPERTY & FACILITY MANAGEMENT

COMPANY OF CHOICE

viceroybah.com

viceroybah

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TABLE OF

WELCOME

CONTENTS

03 OVERVIEW

Exceptional service at an unsurpassed level.

05 VISION & MISSION / OUR VALUES 06 CEO’s MESSAGE 09 OUR SERVICES 11

PROPERTY MANAGEMENT

12

FACILITY MANAGEMENT

13

HOTEL MANAGEMENT

14

OWNER’S ASSOCIATION

COMPANY PROFILE 03

COMPANY PROFILE 04

OVERVIEW OUR LUXURY SERVICE IS TAILORED AROUND YOUR CUSTOMER LIFESTYLE TO ENSURE WE CATER TO EVERY NEED

Viceroy Property & Facility Management Co., established in 2006, is one of the fastest growing property and facility management companies in Bahrain. With a long experience of the demands of the market, we are proud to provide a service tailored to the varying needs of our clients. Through our growth as a business, we have always invested in staff and resources to ensure that we are confidently able to handle and administer any new business opportunities that arise. In an increasingly challenging global financial climate, we continue to expand our wide range of services. From local management companies and developers to financial institutions of global reach, our clients and service recipients benefit from our flexible approach to their every need.

Today, Viceroy ranks among the top local property management companies. We currently manage more than 3000 units with an outstanding occupancy rate. This success story demonstrates our commitment towards providing quality assured services to our valued clients, living up to their expectations.

Viceroy Property and Facilities Management is fast-becoming a leading player in both Bahrain and the wider GCC region. From the newest concepts in smart, customised furnishing to the most experienced management team, we are pleased to offer our clients the best services available, within an ever-evolving market.

15 YEARS SOLID TRACK RECORD

3,000 UNITS

LUXURY RESIDENTIAL APARTMENTS

300,000SQM MANAGED BUILDING & APARTMENTS

COMPANY PROFILE 05

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OUR

VISION Our strategic vision is to shape environments to make great places to live, work and visit.

MISSION

To be the region’s preferred facilities management partner, providing quality services, ensuring safety and building trusted relationships based on mutual values. We will achieve excellence by embracing innovation and empowering our people to be the best.

CHIEF EXECUTIVE OFFICER

Engr. MOHAMMED ABDULGHAFFER AL KOOHEJI CHIEF EXECUTIVE OFFICER

OUR VALUES

RAISING STANDARD, EXCEEDING EXPECTATIONS..

EXCELLENCE

Stakeholders satisfaction is our ultimate goal

INTEGRITY

We carry out our business with honesty and consistency

INNOVATION

Our approach in creating sustainable value for our stakeholders

RESPECT

We treat all people and the planet with respect and dignity. We do our best to conserve resources on a personal and professional level.

TEAM WORK

We are one team with one purpose

LEARNING

We never stop learning

Quality, innovation and service are the cornerstones of Viceroy’s unrivalled reputation in the Kingdom of Bahrain’s residential property sector.

These values are reflected in our luxury, fully-serviced residences, which feature the highest quality in terms of architectural design, construction and materials, and interior finishing. Our residences were the first in the Kingdom to offer hospitality services and shared amenities previously only found in leading five-star international resorts.

Viceroy is committed to providing residents with a unique multicultural community lifestyle, and unmatched levels of customer service. Exceptional standards of hospitality, safety and security are delivered by our well-trained, caring and attentive resident care teams, who uphold the highest standards of professional conduct and ethical behaviour.

The foundations of our continued business success lie in the enduring relationships – based on mutual trust and respect – we have developed with homeowners and tenants. Working closely with them to fully understand their needs and preferences, we have created holistic residential lifestyle solutions that exceed all expectations.

Today, our landmark portfolio of 10 iconic residences in three of Bahrain’s most highly sought-after urban communities – comprising over 3,000 luxury apartments – enjoy the highest occupancy rates in the Kingdom.

This illustrates why Viceroy has become the preferred choice of professionals taking up residence in Bahrain, who require luxury long-term serviced accommodation and superior amenities, in a safe, secure and convenient location.

I warmly invite you to explore our website to discover how Viceroy has turned the ordinary into the extraordinary to offer the perfect home for individuals and families seeking the ultimate community lifestyle experience.

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V I C EROY

PROPERTY & FACILITY MANAGEMENT

PROPERTY & FACILITY MANAGEMENT COMPANY

OF CHOICE

COMPANY PROFILE 09

COMPANY PROFILE 10

OUR

SERVICES PROPERTY MANAGEMENT

LANDSCAPING

We provide property management services including assistance in all aspects of real estate, from creating inventory and reaching each yield stage of investment. Also, carry out management duties with the necessary requirements alongside hospitality services that deliver enhanced community management services and match five-star hotel services in a serviced residence.

With over 10 years of landscaping facilities management for properties, there isn’t a landscape care maintenance challenge that our facility management company has not overcome.

Our landscaping providers are comfortable working in any environment throughout Bahrain and have the knowledge and talent necessary to devise seasonal facilities maintenance plans that will keep your landscape looking clean and inviting year-round.

INTEGRATED FACILITIES MANAGEMENT Control Systems • Engineering Services • Special and Critical Building Systems • Infrastructure and Life Management • Asset Management Security and Access

ENGINEERING AND MAINTENANCE HSE Services • Back of House Services • Front of House Services

HOSPITALITY SERVICES AND HOUSEKEEPING Our holistic approach to hospitality property management can guarantee a five-star experience for customers and enhance business continuity by ensuring asset upkeep. We ensure the highest standards of maintenance and guest services while we boast an impressive list of luxury properties in our client portfolio.

CLEANING AND HYGIENE SERVICES We offer intensive facilities management services to ensure its maintained, protected to make it safe and liveable.

Special cleaning works are done with the right solution for the • Carpark Cleaning • Pool Upkeep • Façade and Window Cleaning • Floor Cleaning and Polishing • Water Tanks Cleaning

SECURITY & SMART SOLUTION Consulting Services • Work Place Emergency Management • Physical Security and Surveillance • Security Guards • CCTV

ASSOCIATION MANAGEMENT Manages to create a thriving community for its residents by maintaining the everyday essentials and enriching the community lifestyle.

ENERGY CONSULTANCY & SERVICES Energy Management and Saving • Space Management • Visitor Management • Home Automation • Smart Buildings

SERVICES WITH A STYLE

• Facilitate Convening Annual General Assemblies Meetings, organizing process including setup, meeting notices, announcements, Agenda Compilation and Circulation.

• Conduct regular Board Meetings.

• Prepare for Board Elections.

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PROPERTY

FACILITY

MANAGEMENT

MANAGEMENT As a leading full-service facilities and property management company Viceroy has a dedicated team of over 200 employees for Facilities Management, with a reputation for offering the

VICEROY provides all services of property management including assistance in all aspects of real estate, from creating

best-in-class services with international standards, technologies and talent.

inventory and reaching each yield stage of investment management duties with the necessary requirements alongside hospitality services that deliver enhanced community management services and match five-star hotel services in a serviced residence.

OUR SERVICES INCLUDE: • Special Cleaning • HVAC System Cleaning

OUR SERVICES INCLUDE: • Pre Opening and Snagging Services

• Mould

• Registration

• Air Conditioning

• Management of Lease Notices

• Property Façade/Window Cleaning

• Finding New Tenants • Digital Marketing • Monthly Lease Performance Statements • Utility Accounts Connections • Rental Collection • Maintenance Support

• Electrical Services

COMPANY PROFILE 13

HOTEL

MANAGEMENT Viceroy has set itself with a unique hybrid model of residential community management offering the privacy of home with all amenities and services set in a hotel from front desk to concierge.

Hotel management is a highly complex management that requires knowledge and experience, in balancing capacity and demand by maximizing the effectiveness of the hotel’s facilities and resources while keeping up with the rising online platforms that have added another dimension to this industry.

Developing your hotel revenue management requires new measures to be adopted for the purpose of customer satisfaction. While hotel marketing and revenue management can be complex, there are many low-cost and effective strategies can be used in the hotel business.

With our in-house capabilities from facility management to well-trained staff, had positioned Viceroy as the perfect choice to hotel brands to select when it comes to managing their brands.

Experience in managing high-end serviced apartments with state-of-the-art facilities in high-rise residential towers has given Viceroy the knowledge and expertise to become competent hotel management company.

COMPANY PROFILE 14

OWNER’S

ASSOCIATION MANAGER We manage communities and help build a safe, secure and luxury exclusive lifestyle.

Viceroy manages to create a thriving community for its residents’ by maintaining the everyday essentials and enriching the community lifestyle.

Property and Contract Management

Lifestyle Management

Financial Management

Community Governance

Technical Management

Efficient Enforcement

Customer Service

Compliance in Government Requirements

VI CE ROY

PROPERTY & FACILITY MANAGEMENT

PART OF KOOHEJI HOLDINGS OFFICE 5, BUILDING A459, ROAD 117, BLOCK 701, TUBLI, KINGDOM OF BAHRAIN TEL: +973 17786500, FAX: +973 17786565, P.O. BOX 1041

viceroybah.com

viceroybah

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