Workplace Readiness Skills Study
Guide Questions
Course Introduction
Workplace Readiness Skills is a course designed to equip students with the foundational skills necessary for success in a professional environment. It covers essential competencies such as effective communication, teamwork, problem-solving, time management, adaptability, and professionalism. The curriculum also addresses workplace etiquette, critical thinking, conflict resolution, digital literacy, and an introduction to employability skills like resume writing and interviewing. By combining practical exercises, real-world scenarios, and self-assessment, students develop the confidence and ability to navigate the modern workplace effectively and prepare for long-term career growth.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
Source URL: https://quizplus.com/study-set/3823 Page 2
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Choosing the right career is important because:
A) The wrong career won't reflect your personal interests
B) The wrong career won't assist you in achieving your life goals
C) People who are unhappy with their jobs are most likely to be unhappy with their lives
D) All of the above
Answer: D
Q2) Influences that may affect workplace relationships can include:
A) Society
B) Religious groups
C) Family and friends
D) All of the above
E) None of the above
Answer: D
Q3) Your peer group:
A) Influences your attitude
B) Should be limited to positive people
C) Does not affect your work performance
D) None of the above
Answer: A
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Page 3
Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) The process of controlling your income and expenses is known as banking.
A)True
B)False
Answer: False
Q2) A financial plan:
A) Should be developed prior to your personal goals
B) Should include short-term and long-term goals
C) Is a result of your career success
D) All of the above
Answer: B
Q3) A(n) ________ is a detailed credit history on an individual.
Answer: FICO score
Q4) ________ is the amount of money that is yours after paying off debt.
A) Liability
B) Assets
C) Expenses
D) All of the above
E) None of the above
Answer: E
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Chapter 3: Personal Financial Management
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) You can change how stress affects you by:
A) Ignoring it
B) Quitting your job
C) Keeping to yourself
D) All of the above
E) None of the above
Answer: E
Q2) Using the one-touch policy for organization will help reduce piles of papers on your desk.
A)True
B)False
Answer: True
Q3) Increasing your physical activity, such as exercise, can help reduce stress.
A)True
B)False
Answer: True
Q4) A time waster is an activity that takes up a large amount of time.
A)True
B)False
Answer: False
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) You are expected to display professional behavior at work in the following areas:
A) Attire
B) Technology usage
C) Social etiquette
D) All of the above
E) None of the above
Q2) Appropriate items for a man's work wardrobe include:
A) T-shirts
B) Sandals
C) Dark slacks
D) All of the above
E) None of the above
Q3) If you run late to an appointment, call and let the other party know you are running late.
A)True
B)False
Q4) Your ________ is how you look.
Q5) ________ are days when companies relax their dress codes.
Q6) A(n) ________ is one who projects the attitude of an executive.
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Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) The three types of power that come from within are:
A) Connection, charismatic, and expert power
B) Coercive, reward, and connection power
C) Charismatic, information, and expert power
D) Legitimate, coercive, and connection power
Q2) The ________ is an invisible barrier that prevents women and minorities from advancing to executive positions.
Q3) Generational differences will have a negative impact in the workplace.
A)True
B)False
Q4) Stereotyping can affect how you respond to a situation.
A)True
B)False
Q5) Speaking a second language can be a means of attracting and meeting customer needs.
A)True
B)False
Q6) ________ is the power that is given to you by a company.
Q7) ________ remind employees that diversity in the workplace should be an asset.
Q8) What is the primary purpose of Title VII of the Civil Rights Act?
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Chapter 6: Etiquettedress
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) It is considered rude if you do not attend social functions that occur at the workplace.
A)True
B)False
Q2) The goal of ________ is to increase quality, customer satisfaction, and, ultimately, profit.
A) Responsibility
B) Legitimate power
C) Empowerment
D) Accountability
Q3) It is common and expected that you consume alcohol at work-related functions.
A)True
B)False
Q4) ________ is defined as pushing power and decision making to individuals.
A) Legitimate power
B) Responsibility
C) Accountability
D) Empowerment
Q5) A company's ________ is similar to a company's personality.
Q6) A(n) ________ is one who is respectful and fair.
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The motto, "The Customer Is Always Right" is:
A) Only true if the customer is demanding
B) The correct way to view customer service
C) A good motto to follow when you don't know what else to do
D) Not always true
Q2) If a difficult customer becomes abusive:
A) Take the inappropriate behavior personally
B) Expect conflict, but not accept abuse
C) Yell back
D) Ignore company policy and tell him or her to leave
Q3) A goal is always short-term and measurable.
A)True
B)False
Q4) Tactical issues identify how to link strategy to day-to-day operations.
A)True
B)False
Q5) ________ means to perform a function that adds value to the company.
Q6) The leader of a company is typically called the president or CEO.
A)True
B)False
Page 9
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Chapter 8: Human Resource Management
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) ________ employees are not contractually obligated to work for the company for a specified period.
Q2) A(n) ________ outlines an employee's job duties and responsibilities.
Q3) A(n) ________ is an organization whose purpose is to protect the rights of employees.
A) Union
B) Bargaining agent
C) Open shop
D) Grievance
Q4) ________ services include care for your eyes.
A) Vision
B) Vocational
C) Veterinary
D) Vocabulary
Q5) A(n) ________ policy means employers can change their policies whenever applicable.
A) Employment-at-will
B) Employment and change
C) Right-to-revise
D) Right-at-will
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Chapter 9: Communication
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) When addressing a negative situation:
A) Convey anger if necessary and appropriate
B) Include emotions
C) Address the situation and not the person
D) All of the above
Q2) Formal ________ communication comes in the form of policies, procedures, directives, and through the organization chart.
A) Reverse
B) Horizontal
C) Vertical
D) Organizational
Q3) Effective communication is necessary for workplace success.
A)True
B)False
Q4) Silence can be an effective communication tool.
A)True
B)False
Q5) You should express kindness to others with both your words and body language.
A)True
B)False
11
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Chapter 10: Accountability and Workplace Relationships
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Workplace technology tools and information sent and received through these tools:
A) Are private property of the employee
B) Are property of the employer
C) Are only property of the employer if the employee is given advance notice
D) None of the above
Q2) Computer hygiene includes:
A) Routinely scanning for viruses
B) Routinely scanning for brownies and bites
C) Keeping your desk clean
D) None of the above
Q3) When you are in doubt about whether it is appropriate to utilize a communication tool:
A) Use it anyway
B) Do whatever your boss does
C) Ask permission
D) Do not use it
Q4) In the workplace, it is always appropriate to utilize company technology.
A)True
B)False
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Chapter 11: Teamwork, Motivation, and Leadership
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) A leader who allows team members to make decisions without input is:
A) Republic
B) Autocratic
C) Democratic
D) None of the above
Q2) An event that would affect employees in the "safety" level of Maslow's hierarchy includes:
A) A cancelled vacation
B) Recent layoffs
C) A cancelled company picnic
D) A salary freeze
Q3) Delegating is a sign of weakness in a leader.
A)True
B)False
Q4) The first step on Maslow's hierarchy of needs is safety needs.
A)True
B)False
Q5) A team needs to identify goals and objectives before it can identify solutions. A)True
B)False
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Chapter 12: Conflict and Negotiation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) ________ behavior means that you are standing up for your rights without violating the rights of others:
A) Aggressive
B) Passive
C) Assertive
D) None of the above
Q2) In working toward successful negotiation, it is important to do all of the following EXCEPT:
A) Practice good communication
B) Interrupt or pass judgment
C) Listen
D) Watch body language
Q3) ________ is a common element of working with others.
A) Negativity
B) Conflict
C) Negotiation
D) All of the above
Q4) ________ occurs when there is a disagreement or tension between two or more parties.
Q5) A(n) ________ is a fellow employee who is rude and unprofessional.
Page 14
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Chapter 13: Job Search Skills
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/76288
Sample Questions
Q1) Employers may contact ________ to verify your work experience and personal character.
Q2) It is best to type and application if possible.
A)True
B)False
Q3) An electronic image is:
A) Formed when someone is communicating with you through electronic means
B) Formed by how you conduct yourself over the phone
C) Formed from how you send your résumé
D) All of the above
Q4) Developing a professional network involves telling:
A) Only coworkers that you are looking for a job
B) Only family members that you are looking for a job
C) Others that you are looking for a job
D) All of the above
Q5) A network list should include the contact's birth date.
A)True
B)False
Q6) A(n) ________ is when a job seeker meets with a business professional to learn about a company.
Page 15
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Chapter 14: Resume Package
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) A ________ is used to present key skills on a resume for individuals with little or no work experience.
Q2) An Electronic Formatted Résumé is submitted in:
A) American Microsoft Exchange (AME) format
B) American Standard Code for Information Interchange (ASCII) format
C) Microsoft Word file format
D) Portable document file format
Q3) If you choose to share your résumé electronically as an attachment, it is best to send it as a:
A) Either Microsoft Word or a Portable document file
B) Neither Microsoft Word nor a portable document file
C) Portable document file
D) Microsoft Word file
Q4) A cover letter should be addressed:
A) In the company's name
B) To a specific person
C) To the human resources department
D) All of the above
Q5) A(n) ________ resume is submitted in ASCII format.
Q6) ________ are people skills needed in order to get along with others.
Page 16
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Chapter 15: Interview Techniques
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) During your job search your first interview may:
A) Be done over the Internet
B) Be done over the phone
C) Be skipped
D) All of the above
Q2) You may make demands to the individual who is scheduling you for your interview.
A)True
B)False
Q3) The three common types of interviews mentioned in the text are:
A) One-on-one, group, and panel
B) One-on-one, team, and management
C) One-on-one, two-on-one, and group
D) None of the above
Q4) When asked about a desired salary:
A) State that you do not care
B) Tell the interviewer that you will get back to him or her within 24 hours with a target salary
C) Ask for the amount at the top of the posted salary range
D) Conduct research prior to the interview and state a target salary
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Chapter 16: Career and Life Changes
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) On your last few days of work, it is acceptable to:
A) Bad-mouth your coworkers
B) Take home small office supplies
C) Leave your workplace clean and organized
D) Bad-mouth your boss
Q2) Development sessions:
A) Are mandatory at work
B) Enhance or increase your skills
C) Are only available to managers
D) Are not necessary for workplace success
Q3) The teaching of new skills may be used:
A) In performance appraisals
B) For employee discipline
C) To help promote employees and/or increase their responsibility
D) All of the above
Q4) It is appropriate to share your need to change jobs if a situation is requiring you to move out of the area.
A)True
B)False
Q5) ________ helps employees learn new skills.
Page 18
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