Workplace Communication Exam Practice Tests
Course Introduction
Workplace Communication explores the principles and practices of effective communication within professional environments. The course covers key topics such as verbal and nonverbal communication, active listening, intercultural communication, teamwork, and the use of digital communication tools. Students will learn to craft clear emails, reports, and presentations, manage conflict constructively, and adapt their communication style to a variety of audiences and contexts. Through practical exercises and real-world scenarios, the course prepares students to navigate workplace dynamics and build positive professional relationships.
Recommended Textbook BCOM7 7th Edition by Carol M. Lehman
Available Study Resources on Quizplus 14 Chapters
691 Verified Questions
691 Flashcards
Source URL: https://quizplus.com/study-set/2136
Page 2
Chapter 1: Establishing a Framework for Business Communication
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42540
Sample Questions
Q1) The inaccuracy of the grapevine has more to do with the message output than with the input.
A)True
B)False
Answer: False
Q2) Which of the following is true ofstereotyping?
A)It provides a depth of expertise that is unavailable at the individual level.
B)It promotes team functioning by removing process barriers.
C)It influences the way we interact with members of another group.
D)It aids communication by categorizing cultures into distinct groups that have similarities.
Answer: C
Q3) Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Focusing on Interpersonal and Group Communication
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42541
Sample Questions
Q1) Which of the following is an accurate statement about casual listening?
A)It requires much emotional or physical effort.
B)It negatively affects our emotional health.
C)It involves the search for data or material.
D)It provides relaxing breaks from more serious task.
Answer: D
Q2) A(n) _____ is an emotional response one gets in a communication interactionthat has either a positive or negative effect on feelings about oneselfand others.
A)interference
B)slander
C)stroke
D)norm
Answer: C
Q3) When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Planning and Decision Making
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42542
Sample Questions
Q1) Which of the following statements is true about perception of reality?
A)It is limited by our past experiences.
B)It is unaffected by our attitude toward the sender of the message.
C)It is similar among individuals with similar backgrounds.
D)It is constant among people from different generations.
Answer: A
Q2) Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company.
A)hierarchy culture
B)market culture
C)clan culture
D)adhocracy culture
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Preparing Written Messsages
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/42543
Sample Questions
Q1) Which of the following is true of concise messages?
A)They involve messages that are implied.
B)They divert attention from the real message to emotional issues that have little to do with the message.
C)They save time and money for both the sender and the receiver.
D)They imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority.
Q2) The Fog Indexand the Flesch-Kincaid Grade Level calculator consider the length of sentences and the difficultyof words to produce the approximate grade levelat which a person must read in order to understand thematerial.
A)True
B)False
Q3) Explain the value of using the reading level feature when processing a word document.
Q4) List and briefly explain five visual enhancements a writer can use to draw attention to important information.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Communicating Electronically
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42544
Sample Questions
Q1) Wireless communication enables us to communicatevoice and high-speed data transmission virtuallyanytime, anywhere.
A)True
B)False
Q2) Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of:
A)text messaging.
B)instant messaging.
C)blogging.
D)emailing.
Q3) _____ is a tool used to send a single message toseveral recipients and when communication is required 24 hours a day, 365 daysa year.
A)Email
B)Netiquette
C)Text messaging
D)Weblog
Q4) Discuss wireless communication and its future scope.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Delivering Good- and Neutral-News Messages
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42545
Sample Questions
Q1) When people provide credit information about a credit applicant, they:
A)give personal opinions about the credit applicant.
B)write passively about the credit applicant's credit history.
C)have legal obligations toward the credit applicant.
D)write about how the company should extend credit to the credit applicant.
Q2) List the components of the direct outline used for good- and neutral-news messages.
Q3) Appreciation letters that are not sent in a timely manner may raise questions about the sender's sincerity.
A)True
B)False
Q4) Which of the following is a disadvantage of form messages?
A)They are an inefficient way of transmitting messages.
B)They tend to be impersonal.
C)They are too elaborate.
D)They are written inductively.
Q5) Discuss form messages that are used for routine responses.
Q6) Discuss the different replies for credit information requests.
Q7) List the ways in which a form letter can be made more personal.
Q8) Summarize the guidelines that should be followed when extending credit.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Delivering Bad-News Messages
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/42546
Sample Questions
Q1) The final sentence of a bad-news message should _____.
A)restate the refusal tactfully
B)emphasize the unpleasant part of the message
C)include a forward-looking proposal
D)encourage future controversy
Q2) Conference Hotel ChangesYou manage a large hotel that is used by organizations and businesses for meetings and conferences. A recent storm has damaged part of your hotel, which means that you have fewer rooms available for meetings. You now have nearly 20 percent fewer guest rooms for conference participants and four less meeting rooms for smaller sessions. You estimate that room repairs will take nearly a month, but the Association of Intercultural Studies is scheduled to arrive for a three-day conference in two weeks and has booked all the rooms. Now there are not enough rooms for the conference.Required: As manager of the hotel, write a letter to the meeting manager for the association. Tell the manager the bad news regarding the damage to the rooms and provide an alternative of using rooms at a nearby hotel.
Q3) Describe the components of the inductive outline used in writing bad-news messages.
Q4) Identify the steps in a company's plan of action for a crisis.
Q5) Describe the legal implications for denying credit.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Delivering Persuasive Messages
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42547
Sample Questions
Q1) Which of the following is a feature of persuasive communication?
A)It is only applicable to verbal communication.
B)It is an attempt to trap someone into taking action favorable to the communicator.
C)It involves an honest presentation of information.
D)It always utilizes the hard sell technique.
Q2) Which of the following is effective for gaining attention in an unsolicited sales message?
A)A request for action
B)A startling announcement
C)A long and detailed procedure
D)An abundance of technical facts
Q3) Common types of persuasive requests include claim requests and messages that ask for special favors and information.
A)True
B)False
Q4) When a deductive approach is used in a persuasive situation, chances of getting cooperation are maximum.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Understanding the Report Process and Research Methods
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42548
Sample Questions
Q1) A report that provides a written description of how an organization can meet the needs of another organization is known as a _____.
A)memo
B)proposal
C)hypothesis
D)recommendation
Q2) In a report on effective advertising to the next generation, researchers explain the small size of the selected sample and the use of three selected online databases. They are describing the ____ of the study.
A)delimitations
B)problem scope
C)limitations
D)hypotheses
Q3) Correlation analysis might be used to determine whether a relationship existed between how respondents answered one item and how they answered another.
A)True
B)False
Q4) List the seven common errors that seriously hinder the interpretation of data.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Managing Data and Using Graphics
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42549
Sample Questions
Q1) Extreme use of color, complicated symbols and art techniques, and unusual combinations of typefaces reduce the impact of the material presented.
A)True
B)False
Q2) Which of the following is an accurate statement concerning the design of pie charts?
A)Position the smallest slice or the slice to be emphasized beginning at the twelve o'clock position.
B)Working counterclockwise, place all slices in descending order of size.
C)Label only important slices with information about the quantity (percent, dollars, etc.) of each slice.
D)If it is not possible to place appropriate labeling information beside each slice, a legend can be used.
Q3) Explain the pattern for incorporating graphics in a text and how this relates to the ideal positioning of a graphic.
Q4) What is meant by "common language
How does common language help professionals manage quantities of data efficiently?
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Organizing and Preparing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42550
Sample Questions
Q1) Explain the significance and contents of an executive summary in a report.
Q2) Describe the benefits of form reports.
Q3) A manager who asks for a report on the best phone system for an office will request a justification report to support the recommended decision.
A)True
B)False
Q4) When a consultant proposes a program to a client, a memorandum report is preferred over a letter report.
A)True
B)False
Q5) Describe short reports. List some features that may be incorporated in short reports.
Q6) In a formal report, the use of first-person pronoun, I, is generally acceptable. A)True
B)False
Q7) You have been asked to compare Product A with Product B based upon three criteria: cost, reliability, and durability. Using roman numerals, write the content outline for this task. Assume you would have a standard introduction and conclusion.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Designing and Delivering Business
Presentations
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42551
Sample Questions
Q1) List the guidelines foradapting your presentationskills to videoconferences and Web presentations.
Q2) Memorized speeches:
A)are planned, prepared, and rehearsed but not written in detail.
B)restrict natural body gestures and motions.
C)allow the speaker to interact with the audience and identify the audience's specific needs.
D)are frightening to many people because the speaker is called on without prior notice.
Q3) Conclusions are often stated and supported with highlights when closing a persuasive presentation.
A)True
B)False
Q4) The effective use of presentation visuals:
A)clarifies and emphasizes important points.
B)increases the time required to present a concept.
C)decreases retention from 38% to 14%.
D)reduces a speaker's ability to achieve his or her goals.
Q5) List five communication benefits of videoconferencing.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Preparing Resumes and Application Messages
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/42552
Sample Questions
Q1) Which of the following suggestions should be applied whilepreparing an employment video?
A)Avoid segments that reflect you in a variety of activities.
B)Do not watch the video after recording it.
C)Wear clothing that gaps and bunches when you sit.
D)Avoid long "talking head" segments.
Q2) An employment video might lead to undesired stereotyping anddiscrimination.
A)True
B)False
Q3) Which of the followingrésumésis becomingthe preferred choice as fear of computer virusesand daily email overload prevent employers fromopening attachments?
A)Inline résumé
B)Text résumé
C)Scannable résumé
D)Beamable résumé
Q4) Discuss five guidelines for producing a résumé to be posted on YouTube.
Q5) Discuss in detail the guidelines to be followed to produce a designed resume.
Q6) Discuss in detail the steps involved in the research phase of a job search.
Q7) Discuss the purposes of an electronic applicant-tracking system.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Interviewing for a Job and Preparing
Employment Messages
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/42553
Sample Questions
Q1) What are follow-up messages
Q2) Which of the following isrecommended behavior in a job interview?
A)Emphasize a rising intonation at the end of sentences.
B)Always use the interviewer's first name unless specifically invited to do otherwise.
C)Expand your answer if the interviewer's eyes are glazing over.
D)Maintain appropriate eye contact, and use your body language to convey confidence.
Q3) Which of the following should an interviewee focus on while asking questions to the interviewer?
A)New developments
B)The company's scope
C)The company's products or services
D)Information about the company
Q4) Interviewees should avoid questions about salary, required overtime, and benefitsthat imply they are interested more in money and the effortrequired than in the contribution they can make.
A)True
B)False
Q5) Discuss in detail how you would prepare for a virtual interview.
Page 16
To view all questions and flashcards with answers, click on the resource link above.