Workplace Communication Chapter Exam
Questions
Course Introduction
Workplace Communication explores the principles and practices of effective communication within professional environments. The course covers topics such as verbal and nonverbal communication, active listening, writing professional emails and reports, conducting meetings, intercultural communication, and conflict resolution. Students will develop essential skills for interacting with colleagues, supervisors, and clients, with an emphasis on clarity, professionalism, and collaboration in both face-to-face and virtual settings. Through case studies and practical exercises, participants will learn strategies to enhance teamwork, handle workplace challenges, and foster a positive organizational climate.
Recommended Textbook
Organizational Behavior Tools for Success 2nd Edition by Jean M. Phillips
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Page 2
Chapter 1: What Is Organizational Behavior
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Sample Questions
Q1) Starbucks is pursuing a specialization strategy.
A)True
B)False
Answer: True
Q2) Which of the following is a hypothesis?
A) I wonder if there is a relationship between goal-setting and productivity.
B) A researcher found a .8 correlation between goal-setting and productivity.
C) Personally, I am more productive when I set goals.
D) Setting a goal will be positively related to the number of products assembled.
Answer: D
Q3) The field of organizational behavior draws from a variety of different fields.Identify at least 3 of these.
Answer: -management -anthropology
-sociology
-information technology -ethics
-economics
-psychology
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Page 3
Chapter 2: Diversity
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Sample Questions
Q1) Which of the following was a primary goal of the Global Leadership and Organizational Effectiveness (GLOBE)Research Program?
A) to determine which cultures have the most effective leaders
B) to figure out why different cultural groups have different ideas about effective leadership
C) to teach people from different cultures how to be effective leaders
D) to develop societal and organizational measures of culture and leader attributes that are appropriate to use across all cultures
Answer: D
Q2) Diversity metrics allow companies to monitor their progress and to define their priorities for future action.Frequently used indicators include the following:
A) all of these
B) none of these
C) the ratio of people with different demographics promoted to those eligible for promotion
D) the diversity of job applicants and new hires
Answer: A
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Chapter 3: Individual Differences I: Demographics, personality, and Intelligence
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Sample Questions
Q1) The concept of emotional intelligence is not supported by research.
A)True
B)False
Answer: False
Q2) When situational pressures are______,we are better able to be ourselves and let our personalities guide our behaviors.
A) weak
B) strong
C) intense
D) negative
Answer: A
Q3) Introverts cannot be social.
A)True
B)False
Answer: False
Q4) Facial expression recognition is a malleable skill; it can be developed.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Individual Differences II: Self-Concept, learning
Styles, and Types of Fit
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Sample Questions
Q1) List at least three ways to build self-efficacy.
Q2) If the employer and employee do not agree about what a contract involves,employees may feel that promises have been broken.
A)True
B)False
Q3) What term refers to employer and employee expectations of the employment relationship,including mutual obligations,values,expectations and aspirations that operate over and above the formal contract of employment?
A) informed consent
B) emotional contract
C) intelligent contract
D) psychological contract
Q4) Psychological contract violations have negative implications for which of the following?
A) employee trust
B) employee performance
C) employee behavior
D) all of these
Page 6
Q5) Define relational contracts and transactional contracts.
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Chapter 5: Attitudes, values, moods, and Emotions
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Sample Questions
Q1) Discuss employee engagement in detail.What is it? What does the research say about it? How can it be enhanced?
Q2) People who value honesty behave _______ ethically in pursuing the terminal value of prosperity and a sense of accomplishment than do people with a lower honesty instrumental value.
A) both of these
B) more
C) less
D) none of these
Q3) _________________ is defined as feeling obliged to stay with an organization for moral or ethical reasons.
A) Continuance commitment
B) Affective commitment
C) None of these
D) Normative commitment
Q4) Terminal values can change over time depending on_____________.
A) both of these
B) neither of these
C) accomplishments
D) experiences
Page 7
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Chapter 6: Social Perception, attribution, and Perceived Fairness
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Sample Questions
Q1) Perceptions are ____________ to change once they are formed.
A) difficult
B) easy
C) impossible
D) none of these
Q2) When we use categorization,we ______ the similarities within and the differences between the groups.
A) minimize
B) exaggerate
C) ignore
D) all of these
Q3) People's implicit personality theories differ based on past experiences that focus our attention on certain traits when forming impressions.
A)True
B)False
Q4) We are more likely to notice and to be upset with being overpaid than being underpaid.
A)True
B)False
Page 8
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Chapter 7: Motivating Behavior
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Sample Questions
Q1) According to David McClelland,wanting to control and influence others,or to be responsible for others,is called a ________________.
A) need for affiliation
B) need for achievement
C) need for power
D) need for importance
Q2) According to Herzberg,_____________ are things such as pay,status,and working conditions that produce an acceptable work environment and whose absence leads to dissatisfaction.
A) atmospheric factors
B) acceptability
C) hygiene factors
D) happiness factors
Q3) For goal setting to work people must be committed to the goal and have feedback about their progress toward their goal.
A)True
B)False
Q4) List and define the three groups of individual needs identified by Clay Alderfer.
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Chapter 8: Communicating
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Sample Questions
Q1) International retailer Target's career website provides information and videos about the company,its brand,and its careers and benefits.This is an example of which of the following?
A) both of these
B) information push
C) information pull
D) none of these
Q2) High context cultures are cultures that rely on words to convey meaning.
A)True
B)False
Q3) An ___________ occurs when someone receives information without requesting it.
A) none of these
B) both of these C) information pull
D) information push
Q4) ___________ is defined as conveying a broad set of concepts and ideas.
A) Feedback
B) none of these
C) Language variety
D) Personal focus
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Chapter 9: Making Decisions
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Sample Questions
Q1) According to the __________ standard,the ethical decision is the one that strikes the best balance of good over harm.
A) utilitarian
B) rights
C) fairness
D) virtue
Q2) What is the term for remembering our decisions as better than they actually were?
A) post-decisional justification
B) confirmation bias
C) hindsight bias
D) halo bias
Q3) The same decision can be a programmed decision for one organization or manager and a nonprogrammed decision for another.
A)True
B)False
Q4) Define and discuss brainstorming.How does it work? What are the benefits and drawbacks?
Q5) List at least five conditions that make intuition especially helpful.
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Chapter 10: Power,influence,and Politics
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Sample Questions
Q1) What term refers to using aggression,nagging,verbal confrontations,or giving orders?
A) assertiveness
B) ingratiation
C) exchange
D) rationality
Q2) Groups that occupy a central role in decision-making wield greater ___________ by influencing higher level decisions.
A) resource power
B) strategic power
C) position power
D) persuasive power
Q3) Ingratiation could enhance the effectiveness of a personal appeal.
A)True
B)False
Q4) Technology can empower employees to solve problems themselves.
A)True
B)False
Q5) List at least six influence tactics.
Q6) Define and discuss impression management in detail,using examples.
Page 12
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Chapter 11: Managing Conflict and Negotiating
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Sample Questions
Q1) During the Fragmentation of the Enemy stage of conflict escalation,people in conflict are focused on objective issues.
A)True
B)False
Q2) The Action over Words stage of conflict escalation is characterized by __________ verbal and ___________ nonverbal communication.
A) decreased, increased B) increased, decreased C) decreased, decreased D) increased, increased
Q3) What conflict management style is characterized by each side sacrificing something in order to end the conflict?
A) collaborating B) compromising C) competing D) accommodating
Q4) Negotiators are not allowed to reject the proposed resolution of a conciliator.
A)True
B)False
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Chapter 12: Group Behavior and Effective Teams
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Sample Questions
Q1) Setting the right ground rules for a team and maintaining positive team processes requires an emotionally intelligent leader.
A)True
B)False
Q2) Any group of people at work is a team.
A)True
B)False
Q3) Which of the following is a synchronous technology?
A) email
B) wikis
C) voicemail
D) instant messaging
Q4) What type of technologies allow real time communication and interaction?
A) synchronous
B) asynchronous
C) semisynchronous
D) metasynchronous
Q5) List and briefly define the four strategies for dealing with challenges related to having multicultural teams.
Page 14
Q6) Define synchronous and asynchronous technologies and give an example of each.
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Chapter 13: Leading
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Sample Questions
Q1) ___________ theories of leadership acknowledge that the appropriateness of any leadership style depends on the nature of the followers and the situation.
A) Capacity
B) Complementarity
C) Complacency
D) Contingency
Q2) About how much of the work force is made up of women?
A) about 20%
B) about 30%
C) more than 45%
D) more than 65%
Q3) If you are "low LPC," you are most likely to describe your least preferred coworker with which of the following adjectives?
A) hesitant, guarded, frustrating
B) enthusiastic, close, interesting
C) inefficient, boring, gloomy
D) supportive, cooperative, warm
Q4) Thoroughly explain Fiedler's Leader Match Model.
Q5) List at least three culturally contingent leader attributes.
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Chapter 14: Organizational Structure and Design
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Sample Questions
Q1) Which of the following is NOT a good tip for managers who want to create the conditions that enable communities of practice to flourish?
A) Start big.
B) Start with a clear area of business need.
C) Recruit management involvement.
D) Respect and build on informal employee initiatives already underway.
Q2) Smaller organizations tend to be more bureaucratic than larger firms.
A)True
B)False
Q3) Building a community of practice takes time and requires employees to behave in new ways.
A)True
B)False
Q4) Effective managers use organizational structure to _____________ employees.
A) coordinate
B) control
C) motivate
D) all of these
Q5) List and describe the four primary organizational structures that support global business.
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Chapter 15: Organizational Culture and Organizational Change
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Sample Questions
Q1) Employees should not participate in the diagnosis and planning phases of organizational change.
A)True
B)False
Q2) __________ conflict management norms resolve conflict in a cooperative manner,whereas ___________ conflict management norms resolve conflict competitively.
A) Active, passive
B) Passive, active
C) Agreeable, disagreeable
D) Disagreeable, agreeable
Q3) What term refers to the institutionalization of the changes into everyday life?
A) unfreezing
B) refreezing
C) movement
D) diagnosis
Q4) Briefly describe the three phases Whirlpool used to integrate diversity and inclusion into its business.
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Q5) List and explain the five ways that intranets can reflect and influence organizational culture.
Chapter 16: Managing Your Career
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Sample Questions
Q1) What type of socialization tactic involves on-the-job learning with no exclusively prepared materials and immediate mixing with incumbents?
A) informal
B) formal
C) sequential
D) random
Q2) People who feel that money can bring you many friends tend to view ___________.
A) money as freedom
B) money as evil
C) money as respect
D) money as achievement
Q3) Over a 30-year career,you can expect to spend at least ___________ hours working.
A) 600,000
B) 80,000
C) 60,000
D) 160,000
Q4) It is important to make sure you tell interviewers about your marital status.
A)True
B)False
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