Training and Development Practice Questions
Course Introduction
Training and Development explores the principles, methods, and strategies used to enhance employee skills and organizational performance. The course covers needs assessment, instructional design, learning theories, and the evaluation of training programs for effectiveness. Students learn how to plan, implement, and assess both formal and informal training initiatives, as well as career development programs. Emphasis is also placed on aligning training outcomes with organizational goals, utilizing technology in learning, and understanding current trends such as e-learning and lifelong professional growth.
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Human Resource Management 12th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) Which of the following is a potential disadvantage to consumers of the globalization trend among businesses?
A) increased costs of goods
B) lower minimum wage
C) increased insurance costs
D) higher labor union fees
E) reduced job security
Answer: E
Q2) Which of the following includes five basic functions--planning,organizing,staffing,leading,and controlling?
A) job analysis
B) strategic management
C) employee orientation
D) management process
E) adaptability screening
Answer: D
Q3) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
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Chapter 2: Equal Opportunity and the Law
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Q1) Which of the following refers to an informal meeting held early in an EEOC enforcement investigation that attempts to define issues and determine if settlement is possible?
A) codetermination
B) voluntary mediation
C) fact-finding conference
D) collective bargaining
E) mandatory arbitration
Answer: C
Q2) Under no circumstances may religion be used as a bona fide occupational qualification (BFOQ).
A)True
B)False
Answer: False
Q3) According to GINA,health insurers and employers are prohibited from discriminating based on people's genetic information.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Manager's Role in Strategic Human
Resource Management
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Q1) The pro forma profit and loss statement on a firm's financial plan shows the revenue,cost,and profit/loss implications of a firm's marketing,production,and personnel plans.
A)True
B)False
Answer: True
Q2) According to studies,combining high-performance HR practices with modern technology most likely leads to increases in all of the following areas EXCEPT ________.
A) worker productivity
B) media mentions
C) annual sales
D) product quality
E) financial performance
Answer: B
Q3) A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Job Analysis
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Q1) Which of the following is the primary disadvantage of using interviews to collect job analysis data?
A) Interviews are a complicated method for collecting information.
B) Employees may exaggerate or minimize some information.
C) Interviews provide only general information about a worker's duties.
D) Employees may reveal minimal information about their daily activities.
E) Interviews may require managers to reveal the job analysis function.
Q2) Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
A) job description
B) job specification
C) job analysis
D) job context
E) job standard
Q3) Functional-based job analysis means describing the job in terms of the measurable,observable,behavioral competencies that an employee doing that job must exhibit to do the job well.
A)True
B)False
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Chapter 5: Personnel Planning and Recruiting
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Q1) Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
A) yield pyramids
B) trend analysis charts
C) succession planning tools
D) employee scatter plots
E) personnel replacement charts
Q2) Which of the following is most frequently used by retailers to estimate short-term personnel needs?
A) recruiting yield pyramids
B) position replacement cards
C) personnel replacement charts
D) qualifications inventories
E) computerized forecasting programs
Q3) What are the pros and cons associated with using internal sources of job candidates? What are the pros and cons of using Internet recruiting to locate external sources of job candidates?
Q4) What are the differences between the two types of executive recruiters? How do firms benefit from using executive recruiters?
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Chapter 6: Employee Testing and Selection
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Q1) ________ validation is considered the most dependable method of validating an employment test.
A) Applicable
B) Subjective
C) Predictive
D) Concurrent
E) Statistical
Q2) Managers cannot be sued for defamation when giving bad references because only employers are held responsible by state and federal courts.
A)True
B)False
Q3) ________ represents a tendency to be sociable,assertive,and active.
A) Neuroticism
B) Extroversion
C) Conscientiousness
D) Agreeableness
E) Openness to experience
Q4) An internal comparison estimate measures a test's internal consistency.
A)True
B)False
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Chapter 7: Interviewing Candidates
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Q1) When interviewing an applicant with a disability who uses assistive technology,which of the following questions should NOT be asked?
A) Have you ever experienced any problems between your technology and an employer's information system?
B) How have you addressed any barriers or obstacles that you may have encountered in previous jobs?
C) What is the severity and exact nature of your disability and how does the technology assist you?
D) What specific technology have you successfully used in previous jobs that facilitated your work?
E) Are there any transportation or scheduling issues you anticipate with the work schedule expected in this position?
Q2) The interview is the most widely used personnel selection procedure.
A)True B)False
Q3) In a brief essay,discuss the effect of modern communications technology on interviews.
Q4) How do nonverbal behaviors and impression management affect an interview?
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Chapter 8: Training and Developing Employees
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Questions
Q1) The first step in a training program is to ________.
A) assess the program's successes or failures
B) present the program to a small test audience
C) design the program content
D) conduct a needs analysis
E) estimate the program's budget
Q2) ________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
A) Vestibule
B) Apprenticeship
C) Virtual-reality
D) Programmed
E) Job instruction
Q3) Employee orientation programs range from brief,informal introductions to lengthy,formal courses.
A)True
B)False
Q4) What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?
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Chapter 9: Performance Management and Appraisal
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Q1) In most firms,a rating committee used for performance appraisals consists of ________ members.
A) 1-2
B) 3-4
C) 5-6
D) 7-8
E) 9-10
Q2) Job descriptions serve as the primary tool for developing performance standards because they already include specific job goals.
A)True
B)False
Q3) Which of the following is the easiest and most popular technique for appraising employee performance?
A) alternation ranking
B) graphic rating scale
C) Likert
D) MBO
E) constant sum rating scale
Q4) Describe the four basic types of appraisal interviews.
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Chapter 10: Coaching, Careers, and Talent Management
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Q1) Unlike training and development with a traditional focus,training and development with a career development focus provides employees with ________.
A) opportunities for learning job skills
B) monetary training compensation
C) career path information
D) performance appraisals
E) specific job descriptions
Q2) When performance appraisal takes on a career development focus,it adds consideration for an individual's career goals in addition to traditional ratings and rewards.
A)True
B)False
Q3) A mistake many career development programs make in meeting the needs of women is assuming that the workplace is the central consideration in people's lives.
A)True
B)False
Q4) In a brief essay,discuss the relationship between career planning-oriented HR practices and talent management.
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Chapter 11: Establishing Strategic Pay Plans
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Q1) Financial benefits like employer-paid insurance and vacations are not a part of employee compensation.
A)True
B)False
Q2) The Equal Pay Act focuses on three compensable factors-know-how,problem solving,and accountability.
A)True
B)False
Q3) According to many experts,which of the following would most likely reduce the wage gap between men and women?
A) experience
B) education
C) union intervention
D) federal legislation
E) competency-based pay
Q4) According to the FLSA,agricultural employees,live-in maids,and taxi drivers are always eligible for overtime pay.
A)True
B)False
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Studies suggest that team incentive plans enhance productivity because the work load is equally distributed among team members,which fosters cooperation.
A)True
B)False
Q2) Which of the following best explains identity in regards to the Scanlon plan?
A) philosophy of cooperation among employees
B) clear articulation of the company mission
C) high level of competence from all employees
D) improvement suggestions from employees
E) corporate-wide benefits and savings
Q3) What type of profit-sharing plan involves the firm simply distributing a percentage of profits as profit shares to employees at regular intervals?
A) current profit-sharing
B) Lincoln incentive system
C) Jefferson incentive system
D) deferred profit-sharing plan
E) employee stock ownership plan
Q4) Explain the advantages and disadvantages of using piecework as a pay plan?
Q5) Explain the advantages of employee stock ownership plans.
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Chapter 13: Benefits and Services
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Q1) What are vested funds? What is the difference between cliff vesting and graded vesting?
Q2) Which of the following terms refers to a one-time payment some employers provide when terminating an employee?
A) merit pay
B) annual bonus
C) severance pay
D) performance pay
E) competency-based pay
Q3) Social Security provides health benefits to terminated employees and their families for 18 months following the employee's separation from the firm.
A)True
B)False
Q4) What are the three types of benefits provided by Social Security?
Q5) Flextime for most employees typically involves one hour of leeway before 9 am or after 5 pm.
A)True B)False
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Chapter 14: Ethics, Justice, and Fair Treatment in HR Management
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Q1) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
Q2) All of the following are examples of insubordination EXCEPT ________.
A) publicly criticizing a supervisor
B) disregarding the chain of command
C) repeatedly failing to perform tasks
D) deliberately defying company rules
E) leading an effort to remove the boss
Q3) Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks.Todd's assistant,Suzanne,took a two-hour lunch break today without prior approval.Suzanne has never broken any other rules since being employed by the company.R&R has a nonpunitive discipline policy.Which of the following will most likely be Todd's response to Suzanne's violation?
A) issuing a formal written reminder to Suzanne
B) giving Suzanne a one-day leave with pay
C) telling Suzanne that she is dismissed
D) issuing an oral reminder to Suzanne
E) docking Suzanne's paycheck
Q4) What is the Sarbanes-Oxley Act? How has the legislation affected corporate ethics?
Page 16
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) Employee programs that focus on quality and productivity are generally viewed outside of the scope of the National Labor Relations Act.
A)True
B)False
Q2) Which of the following terms refers to the formal process for addressing any factor involving wages,hours,or conditions of employment that is used as a complaint against the employer?
A) negotiation
B) collective bargaining
C) court injunction
D) grievance procedure
E) arbitration method
Q3) Which of the following best describes the AFL-CIO?
A) voluntary federation of national and international labor unions
B) local union for automobile workers in Detroit, Michigan
C) political lobbying group for public school teachers
D) federation of firms that fight unionization in their plants
E) regional branch of the National Labor Relations Board
Q4) What is union security? Explain the five types of union security.
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Chapter 16: Employee Safety and Health
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Q1) Workplace accidents occur more often during night shifts than during daytime shifts.
A)True
B)False
Q2) Which of the following is a true statement regarding workplace smoking?
A) Workplace smoking rules are determined by local unions and federal laws.
B) Employer costs derive exclusively from high fire insurance premiums.
C) OSHA requires employers to establish designated smoking areas.
D) Employers may dismiss workers because they smoke at home.
E) The ADA protects the rights of workers to smoke at work.
Q3) Improperly guarded equipment,defective equipment,hazardous procedures,and improper ventilation are all examples of ________.
A) chance occurrences
B) unsafe conditions
C) unsafe employee behavior
D) weather-related accidents
E) normal occupational hazards
Q4) What jobs are closely linked to workplace violence? How can organizational,mechanical,and natural security systems minimize workplace violence?
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18
Chapter 17: Managing Global Human Resources
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Q1) ________ are formal,employee-elected groups of worker representatives that meet monthly with managers to discuss topics affecting the employees.
A) Bargaining units
B) Work councils
C) Mediation groups
D) Employee boards
E) Advisory boards
Q2) In regards to ethics,which of the following is recommended for international firms?
A) requiring employee-at-will contracts
B) enforcing U.S. laws on overseas workers
C) establishing codes of conducts for each country
D) developing and distributing a global code of conduct
E) translating the U.S. employee handbook into different languages
Q3) All of the following characterize European labor relations EXCEPT ________.
A) limited number of bargaining units
B) brevity of labor-management agreements
C) informal recognition of labor unions
D) bargaining through employer associations
E) industry-wide collective bargaining
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Page 19
Chapter 18: Managing Human Resources in Entrepreneurial Firms
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Q1) With an intranet-based HRIS,employees can access the benefits home page and find information about their firm's medical and dental plans.
A)True
B)False
Q2) What risks are faced by most small business owners regarding laws,litigation,and safety? What government tools are available to assist small businesses with these risks?
Q3) What is the primary reason that small firms use the Internet for employee training programs?
A) niche markets
B) relatively low costs
C) OSHA guidelines
D) SBA requirements
E) guaranteed results
Q4) A recent name change or promises of substantial savings suggest that a professional employer organization will be reliable.
A)True
B)False
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