Training and Development Practice Exam
Course Introduction
This course explores the principles and practices of training and development within organizations. Students will examine the strategic importance of employee learning, needs assessment methods, instructional design models, and the evaluation of training effectiveness. Through case studies and practical activities, learners will gain skills in developing and delivering training programs that enhance individual and organizational performance, while also considering current trends such as technology-enhanced learning and lifelong professional development.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312 Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) Outsourcing refers to employing workers in their homes rather than within the traditional office environment.
A)True
B)False
Answer: False
Q2) One of the responsibilities of HR managers is to provide advice and counsel to line managers.
A)True
B)False
Answer: True
Q3) A firm's top ____ manager is in a good position to be the "chief ethics officer" of an organization.
A) HR
B) Finance
C) Production
D) Marketing
Answer: A
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Page 3
Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) The first step in strategic planning is:
A) analyze the competition.
B) interview potential employees.
C) review failed plans from the past.
D) establish a mission,vision,and values for the organization.
Answer: D
Q2) In unionized firms,layoffs are typically based on performance.
A)True
B)False
Answer: False
Q3) The core values of a company:
A) is the systematic monitoring of external opportunities
B) is the basic purpose of the organization
C) are the strong enduring beliefs and principles used by the company to make decisions
D) provides a perspective on where the company is headed
Answer: C
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Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) Executive Order 11246 provides equal employment opportunities to:
A) federal employees and individuals employed by government contractors.
B) state and local government employees.
C) all employees of public and private employers.
D) union members.
Answer: A
Q2) The Griggs case established the principle that employment practices must be job-related.
A)True
B)False
Answer: True
Q3) The Equal Pay Act was passed as an amendment to the:
A) Civil Rights Act
B) Fair Labor Standards Act
C) Equal Employment Opportunity Act
D) Age Discrimination in Employment Act
Answer: B
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Page 5
Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) The degree to which the job requires completion of a whole and identifiable piece of work,that is,doing a job from beginning to end with a visible outcome is known as:
A) autonomy
B) task significance
C) skill variety
D) task identity
Q2) Telecommuting is fairly common in:
A) Ohio
B) Texas
C) California
D) Maine
Q3) A job description is:
A) a group of related activities and duties.
B) the different duties and responsibilities performed by one employee.
C) a statement of the knowledge,skills,and abilities required to perform work.
D) a statement of the tasks,duties and responsibilities of a job
Q4) Discuss the job characteristics that motivate employees.
Q5) What are the pros and cons of telecommuting?
Q6) Identify and explain the various sections of a job description.
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) How may retirees participate in the work force? How can employers accommodate them?
Q2) A factor in determining the choice of outside sources from which to recruit applicants is/are:
A) legal requirements
B) the cost-per-hire of the firm's job posting system
C) the job identification
D) the firm's success in achieving its employee diversity goals
Q3) Labor unions can be a recruiting source for some professional job openings.
A)True
B)False
Q4) What can managers do to improve the effectiveness of external recruitment?
Q5) Most American clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States.
A)True
B)False
Q6) Yield ratios should be calculated for each recruiting source.
A)True
B)False Page 7
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Page 8
Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) If an organization's selection procedures yield comparable data over a period of time,the procedures are valid.
A)True
B)False
Q2) A selection model in which an applicant moves on to the next stage in the process on the condition that she or he satisfies a score criteria on previous parts of the process is referred to as a ____ model.
A) Multiple cutoff
B) Multiple hurdle
C) Compensatory
D) Contingency
Q3) In large organization,notifying applicants of the selection decision and making job offers are generally the responsibility of:
A) the HR department.
B) the line manager.
C) the supervisor.
D) the industrial relations manager.
Q4) Identify and explain the different types of employment tests.
Q5) What qualities in interviewers should organizations look for?
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26130
Sample Questions
Q1) The appropriate training method for factual materials is:
A) lecture
B) simulation
C) on-the-job training
D) apprenticeships
Q2) Person analysis involves determining what the content of the training program should be,based on a study of the tasks or duties involved in the job.
A)True
B)False
Q3) Periods in learning situations when progress does not occur because of either reduced motivation or ineffective methods of task performance are called:
A) learning blocks.
B) lapses.
C) plateaus.
D) learning gaps.
Q4) Off-the-shelf diversity programs are suitable for most organizations.
A)True
B)False
Q5) Why is ethics training becoming more prevalent in companies?
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) The type of scale that uses critical incidents as examples of different points along the scale is known as:
A) the mixed-standard scale.
B) the global rating.
C) the behaviorally anchored rating scale.
D) dimensional rating.
Q2) What are the four basic considerations for establishing performance standards?
Q3) Three different approaches to performance appraisal interviews analyzed by Norman R.F.Maier are:
A) tell-and-sell,tell-and-train,and developmental.
B) tell-and-sell,tell-and listen,and problem-solving.
C) tell-and-train,problem-solving,and developmental.
D) tell-and-listen,tell-and-train,and problem-solving.
Q4) If you rate an average employee's performance high because you compared the employee to poor performers,you are committing a:
A) leniency error.
B) contrast error.
C) recency error.
D) central tendency error.
Page 11
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) Pay equity is achieved when employees' compensation is equal to the value of the work they perform.
A)True
B)False
Q2) The Davis-Bacon Act is the oldest of the three federal wage laws.
A)True
B)False
Q3) The point system of job evaluation permits jobs to be evaluated quantitatively based on compensable factors.
A)True
B)False
Q4) Point manuals contain job descriptions and the number of points assigned to each job type.
A)True
B)False
Q5) One of the major criticisms of job-based compensation systems is that they often fail to reward employees for their skills or the knowledge they possess.
A)True
B)False
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) A study on bonus vs.actual pay raises showed that improving one's pay through merit increases by 1 percent would increase future performance by ___ percent.
A) 2
B) 5
C) 8
D) 10
Q2) Stock options are rights attached to the achievement of specific organizational objectives.
A)True
B)False
Q3) A study of 20,000 employees found that ____ of "high potential" employees planned to leave their company by the end of 2010 due to perceived pay inequity.
A) 27 percent
B) 38 percent
C) 47 percent
D) 58 percent
Q4) Briefly describe the Scanlon Plan.
Q5) Discuss the advantages of incentive pay programs.
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) One of the major problems of workers' compensation programs is that the injured employee faces substantial legal expense to obtain a settlement.
A)True
B)False
Q2) A common child care benefit offered by employers is the dependent care spending account.
A)True
B)False
Q3) The federal Family and Medical Leave Act provides all of the following except:
A) up to 12 weeks of unpaid leave.
B) promotions missed during leave.
C) continuation of medical benefits.
D) job protection.
Q4) _____ enable individual employees to choose the benefits that are best suited to their particular needs.
A) Employee self-service systems
B) Cafeteria plans
C) An employee wellness program
D) Social Security plans
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) Injury and Illness Report form is also known as:
A) OSHA Form 300
B) OSHA Form 301
C) OSHA Form 302
D) OSHA Form 303
Q2) If one is to help an alcoholic,it is necessary to awaken the individual to the reality of the condition.
A)True
B)False
Q3) Employee musculoskeletal injuries must be reported on OSHA Form:
A) 300
B) 301
C) 302
D) 303
Q4) OSHA may adjust penalties for violations for all of the following circumstances except:
A) employer's good faith
B) employer's ability to pay
C) employer's history of previous violations
D) size of employer's business
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) Because employers cannot predict with certainty the future behavior of employees despite background checking,negligent hiring lawsuits are seen as:
A) a no-win situation for employers
B) a no-win situation for employees
C) a Catch-22 situation for employers
D) a necessary evil
Q2) At the second step of a positive discipline system to correct undesirable employee conduct,managers will issue a _______ to employees to improve their unacceptable performance.
A) warning
B) reprimand
C) policy summary
D) written reminder
Q3) One advantage of impairment testing is that it focuses on off-duty behavior rather than workplace conduct.
A)True
B)False
Q4) Why are whistle-blowing cases so troublesome for all concerned?
Q5) What are some of the pros and cons of "open-door" policies?
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) Pickets may prevent trucks and railcars from entering a struck business because:
A) the union has a legal right to obstruct the business of the employer they are striking against
B) picketing during a strike carries a legal obligation on the part of the employer to cease operations,including delivery of goods and materials
C) operators of trucks and railcars must get permission from the picketing union to enter the premises
D) unions often refuse to cross another union's picket line
Q2) Employees indicate their willingness to be represented by a union by signing a/an:
A) stipulation card.
B) agreement card.
C) authorization card.
D) selection card.
Q3) Which of the following is an employee association?
A) National Education Association
B) United Steelworkers
C) Professional Employees International Union
D) United Brotherhood of Carpenters
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) According to cross-cultural studies,____ is/are more likely to encourage competition among employees.
A) Japan
B) the United States
C) Taiwan
D) Asian countries (other than Japan or Taiwan)
Q2) The ____ system of apprenticeship is one of the best in Europe.
A) British
B) Irish
C) Dutch
D) German
Q3) A domestic firm that has leveraged its existing capabilities to penetrate overseas markets is a/an ____ corporation.
A) transnational
B) international
C) multinational
D) global
Q4) What are the primary differences among international,multinational,global,and transnational corporations?
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) _____ is a situation in which the work system supports the organization's goals and strategies.
A) Synergy
B) External fit
C) Internal fit
D) Flattening
Q2) Many high-performance work systems begin with highly directive recruitment and selection practices.
A)True
B)False
Q3) High-performance work systems that are designed around team processes and capabilities that cannot be transported,duplicated,or copied by rival firms are said to be difficult to imitate.
A)True
B)False
Q4) Some research studies have found that unions can be a barrier to high-performance work systems.
A)True
B)False
Page 19
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