Training and Development Exam Solutions
Course Introduction
This course examines the principles, processes, and practices involved in training and developing employees within organizations. Students will explore methods for assessing training needs, designing effective training programs, and evaluating their outcomes. Topics include adult learning theories, instructional design, on-the-job and off-the-job training techniques, e-learning, and talent development strategies. By combining theoretical concepts with practical applications, the course prepares students to enhance workforce performance and support organizational growth through effective training and development initiatives.
Recommended Textbook
Managing Performance through Training and Development 7th Edition by Robert Haccoun
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15 Chapters
835 Verified Questions
835 Flashcards
Source URL: https://quizplus.com/study-set/1885
Page 2
Chapter 1: The Training and Development Process
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/37637
Sample Questions
Q1) Which of the following statements regarding the instructional systems design (ISD)model is congruent with the material presented in the textbook
A)it is an irrational and scientific process
B)it consists of four main steps: needs analysis, design, delivery, and evaluation
C)it is a much more complex model when compared with the streamlined ADDIE model
D)its first step attempts to answer the question "is training needed and is it the best solution?"
Answer: D
Q2) According to the textbook,training programs based on the instructional systems design model of training and development fail when organizations do which of the following
A)fail to employ learning principles
B)ignore an important step in the process
C)implement training programs that are too complex
D)overevaluate their training programs
Answer: B
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3
Chapter 2: Organizational Learning
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57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/37638
Sample Questions
Q1) In general terms,organizations with strong learning cultures tend to view training and development as a "business investment" and not simply a "cost of doing business."
A)True
B)False
Answer: True
Q2) Peter Senge introduced the notion of learning organizations being anchored on five "disciplines." Which "discipline" is viewed as integrating the other four "disciplines"
A)personal mastery
B)systems thinking
C)mental models
D)building a shared vision
Answer: B
Q3) Fundamentally,learning organizations are able to enhance their capacity to learn,adapt,and change their culture so as to take advantage of market opportunities.
A)True
B)False
Answer: True
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Chapter 3: Learning and Motivation
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37639
Sample Questions
Q1) Observational learning requires four key elements: attention,retention,reproduction,and reinforcement.What type of activity is associated with reproduction
A)employees must be aware and observe the behaviour
B)employees must observe and encode the behaviour
C)employees must practise and rehearse the behaviour
D)employees must continue to apply the behaviour
Answer: C
Q2) There are two types of goal orientations,including a mastery or learning goal orientation and a performance goal orientation.
A)True
B)False
Answer: True
Q3) Social cognitive theory involves three key components: observation,self-efficacy,and feedback.
A)True
B)False
Answer: False
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Chapter 4: The Needs Analysis Process
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37640
Sample Questions
Q1) One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities-choosing action over analysis.
A)True
B)False
Q2) Which two factors from the external environment might affect an organization's need for training and its employees' receptivity to being trained
A)trade agreements and new technologies
B)competitors and corporate strategy
C)recessions and employment equity
D)demographics and organizational culture
Q3) Which statement best describes the needs analysis process
A)it is the least important step in the training and development process
B)it is a critical step designed to identify gaps in individual and organizational performance
C)it identifies cost inefficiencies, yet it is silent on potential solutions to individual and organizational performance
D)it collects data and information from management on skills and knowledge deficiencies in an organization
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6
Chapter 5: Training Design
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37641
Sample Questions
Q1) "Paul will be able to call 20 customers per day from a pre-assigned list of potential customers." This is an example of a well-written training objective.
A)True
B)False
Q2) What is the main reason for misalignment between a request for proposal and the actual training program delivered to an organization
A)The organization extended its search to a limited number of trainers.
B)The organization overstated the positives of the requested training.
C)The organization was not honest about the resources it had available.
D)The organization did not describe its most critical training needs.
Q3) A training objective is a statement of what trainees are expected to be able to do after a training program.
A)True
B)False
Q4) Compare and contrast the advantages and disadvantages of developing training programs internally versus purchasing packaged programs.
Q5) Define and briefly describe the term active practice.
Q6) Distinguish between error training and error-avoidant training.
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Chapter 6: Off The Job Training Methods
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37642
Sample Questions
Q1) Several studies have found that using cases improves communication skills and problem solving,and enables students to better understand management situations.
A)True
B)False
Q2) The debrief phase of role play is of critical importance and should last much longer than the enactment phase.Through feedback and reflection,learning really occurs during the debrief phase.
A)True
B)False
Q3) One of the limitations of role play is that trainees are not shown exactly what to do and how to behave prior to participating in the role.
A)True
B)False
Q4) a)List at least five benefits of using the discussion method. b)Identify potential challenges trainers may experience when using the discussion method.
Q5) Identify and briefly explain the four general principles of learning that the behaviour modelling technique is based upon.
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Chapter 7: On The Job Training Methods
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37643
Sample Questions
Q1) Which training method shares characteristics similar to mentoring but with a more narrow focus
A)apprenticeship
B)job instruction
C)behaviour modelling
D)coaching
Q2) As a best practice,job instruction training should <b>NOT</b> be integrated into other training methods including off-the-job methods so as to reduce training complexity.
A)True
B)False
Q3) The supervisor allows the trainee to complete the entire job during job instruction training.What type of intervention should the supervisor use to encourage successful job completion with appropriate behaviours by the trainee
A)reinforce correct behaviour
B)determine the level of comprehension
C)encourage questions
D)tell why, as well as how
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9
Chapter 8: Technology Based Training Methods
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/37644
Sample Questions
Q1) Which of the following statements is aligned with evidence provided in the textbook comparing computer-based training to classroom instruction
A)overwhelming evidence indicates trainers prefer online methods
B)online training is more effective when the learning outcomes are based on procedural knowledge
C)trainees are more likely to be satisfied with classroom instruction
D)both methods are equally effective for teaching procedural knowledge
Q2) Which statement best describes the state of technology-based training in Canada
A)it has not surpassed instructor-led training; however, as a training method, it is increasing in popularity
B)it has increased over the last decade with most companies using it exclusively
C)nearly 95 percent of organizations report that e-learning is becoming more important strategically to their organization's learning strategy
D)15 percent of organizations offer some form of self-paced online learning or e-learning
Q3) From the perspective of proper instructional design principles,discuss factors that need to be considered when creating technology-based training courses.
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Chapter 9: Training Delivery
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) One of your colleagues is experiencing some challenges in getting trainees to actively participate in his training sessions.Knowing you are an expert trainer,he solicits your opinion.Which of the following is <b>NOT</b> likely to be guidance you would provide
A)"ask open-ended questions and provide positive feedback when trainees participate"
B)"plan small-group activities such as case studies and role plays to increase participation"
C)"sometimes, you will come across groups of trainees who are simply shy; accept it and focus on the learning outcomes"
D)"invite participation by structuring activities to allow trainees to share early in the training session"
Q2) Which of Robert Gagné's nine events of instruction supports the notion of having trainees reflect on their weaknesses,prioritize activities,and evaluate one's progress
A)present the material to be learned
B)provide guidance for learning
C)stimulate recall of prior knowledge
D)gain attention
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11
Chapter 10: Transfer of Training
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57 Verified Questions
57 Flashcards
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Sample Questions
Q1) You will be leading a workshop on transfer of training geared toward improving transfer of training effectiveness.A session dealing with which of the following topics would <b>NOT</b> likely be a main theme for your workshop
A)how to identify low-risk situations and how to avoid them
B)how to reflect on one's performance
C)establishing performance maintenance and improvement goals
D)how to use "upward feedback"
Q2) Readiness to learn and trainability may be expressed as the following equation: "Readiness to Learn and Trainability = (Ability × Management Support × Perceptions of the Work Environment)."
A)True
B)False
Q3) Which university did the Ontario Lottery and Gaming Corporation partner with to design the Launch Pad to Success program
A)University of Ottawa
B)Queen's University
C)University of Western Ontario
D)University of Toronto
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12
Chapter 11: Training Evaluation
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/37647
Sample Questions
Q1) You are putting together a short report addressing why many training programs are poorly evaluated by organizations beyond Kirkpatrick's "level one." Which of the following is <b>NOT</b> likely to be in your report
A)most training managers have been trained on how to properly evaluate programs and senior management often request it
B)management does not request training evaluation and does not provide funding for it
C)trainers and human resource departments (HR) may not be interested in the results, as outcomes may reflect poorly on the HR department
D)lack of time for training evaluation
Q2) a)Identify the four levels of Kirkpatrick's hierarchical model of evaluation and briefly explain the concerns with it.
b)What is the fundamental difference between Level 4 and Level 5 (the new addition to the original four levels of Kirkpatrick's model)
Q3) Why would management be interested in a revision of Kirkpatrick's model that includes a fifth element,and are there situations when calculating a return on a training investment is not practical
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Page 13
Chapter 12: The Costs and Benefits of Training Programs
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) After doing an evaluation of a training program,you determined the effect size of the training program was 50% less than expected.Assuming all other utility variables remain constant,what conclusion can you draw from this decrease in effect size
A)an increase in utility
B)a decrease in utility
C)no impact on utility
D)program cost increased
Q2) What is another way to express an ROI of 1.0
A)10 percent
B)100 percent
C)1.0 percent
D)1,000 percent
Q3) How is the utility of a training program defined
A)Utility = [(C)(N)(dt)(SDy)] - (N)(T)
B)Utility = [(T)(N)(dt)(SDy)] - (N)(C)
C)Utility = [(T)(N)(SDy)] - (N)(C)
D)Utility = [(T)(N)(C)] - (N)(SDy)
Q4) Define the term "return on investment" and explain how ROI on training is calculated.
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Page 14
Chapter 13: Training Programs
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada
A)Canadian companies spend more on safety training than any other industrialized country
B)Canadians simply do not receive adequate safety training
C)only one in two Canadians received adequate health and safety training
D)studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies
Q2) Which of the following is <b>NOT</b> a "good practice" relating to ethics and ethics training
A)make ethics training a mandatory activity for managers and employees
B)focus ethical training programs on helping employees identify and deal with potential ethical dilemmas
C)make ethics training a voluntary activity for employees and managers
D)first put in place standards of ethical behaviour, then determine what the training should accomplish to cement ethics within the culture of the organization
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15
Chapter 14: Management and Leadership Development
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57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/37650
Sample Questions
Q1) What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century
A)"I" for informational
B)"D" for decisional
C)"S" for socializing D)"L" for leadership
Q2) John has experience managing marketing functions in a particular company.As part of his management development,he is asked to take on roles with similar levels of responsibility in other functional areas of the company.What management development approach is John's company using
A)job rotation
B)job enlargement
C)job enrichment
D)job broadening
Q3) Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.
A)True
B)False
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Chapter 15: The Evolution and Future of Training and Development
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/37651
Sample Questions
Q1) A particular company is experiencing significant enterprise-level transformation.Simply put,the marketplace is evolving and the enterprise needs to adapt.Which area of expertise in the ATD competency model would include dealing with this challenge
A)instructional design
B)change
C)knowledge management
D)coaching
Q2) The role of a trainer has changed from a knowledge-keeper to a knowledge-facilitator.
A)True
B)False
Q3) Training and development play a critical role in helping organizations meet the challenges of an increasingly dynamic and competitive global environment.
A)True
B)False
Q4) The Canadian Society for Training and Development has developed a set of five key competencies required of all training and development professionals.Identify those five key competencies and provide a brief summary of each.
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