Team Communication
Final Test Solutions
Course Introduction
Team Communication explores the principles and practices essential for effective communication within groups and teams in a variety of organizational settings. Students will examine theories of team dynamics, analyze the roles of verbal and nonverbal communication, and develop strategies for managing conflict and enhancing collaboration. Through case studies, practical exercises, and team projects, participants will learn to facilitate meetings, provide constructive feedback, and adapt communication styles to diverse team contexts, ultimately building skills to improve group decision-making, productivity, and morale.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
Available Study Resources on Quizplus
14 Chapters
349 Verified Questions
349 Flashcards
Source URL: https://quizplus.com/study-set/1139
2
Chapter 1: Communication and Ethics
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) There are three basic communication codes: language,paralanguage,and nonverbal.
A)True
B)False
Answer: True
Q2) If an organization is healthy,what type of information will be carried by its grapevine?
A)Anticipated changes in management
B)Pending layoffs of employees
C)Personal interest items
D)Salary cuts or increases for the next pay period
Answer: C
Q3) When considering ethics,which rule says create the greatest good for the greatest number of people?
A)Utilitarian Rule
B)Moral Rights Rule
C)Justice Rule
D)Practical Rule
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Organizations in the Workplace
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22337
Sample Questions
Q1) Which organizational model does not recognize one best way to communicate?
A)Human Resources
B)Scientific management
C)Bureaucratic management
D)Systems/Contingency
Answer: D
Q2) A human relations manager might say the following: "Always remember to let employees know who is boss.
A)True
B)False Answer: False
Q3) Three of the following statements are true about scientific management approach.Which one is not true?
A)Employees will be more productive if they are given rewards for productivity.
B)Organizations should determine what employee characteristics are needed for each job and then hire only workers with these characteristics.
C)Managers should determine the shortest and easiest way to perform tasks
D)Managers can improve organizations by first improving management skills.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22338
Sample Questions
Q1) Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: D
Q2) Which of the following is a characteristics of individualistic cultures?
A)Individual rights and autonomy are valued more highly than group rights.
B)Individualistic cultures prefer collaborating and compromising to solve problems
C)Individualistic cultures are relationship oriented.
D)Individualistic cultures prefer avoiding and accommodating strategies to preserve friendships
Answer: A
Q3) C-type conflict is relational and can side-track a team.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Effective Listening
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22339
Sample Questions
Q1) Studies show that when doctors and nurses listen,it has little to no influence on how satisfied medical patients feel about their care.
A)True
B)False
Q2) Which of the following are causes of poor listening?
A)Nonverbal barriers
B)Semantic barriers
C)Sensing barriers
D)Responding barriers
Q3) Which of the following is a possible sign of poor listening?
A)Finding out about events from others or via memo rather than through normal channels
B)Oral communication replaces most written communication
C)Never breaking the chain of command.
D)Never being asked to repeat information
Q4) Global organizations have useful listening tips,such as:
A)Avoid humor because it doesn't translate well.
B)Avoid making personal comments and be non-committal about others' ideas.
C)Lear to tolerate ambiguity and listen to differing viewpoints.
D)Concentrate more on persuasion than on gathering and sharing information.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22340
Sample Questions
Q1) Which of the following statements is NOT true about eye contact?
A)Eye contact by a U.S.speaker shows interest and attentiveness.
B)Listeners tend to maintain less eye contact than speakers.
C)Eye contact can signal that it is ok to talk.
D)Maintaining overly long eye contact can make people from some cultures uncomfortable.
Q2) The text shared that the choice of color can affect the physical environment in the following true story:
A)Studies show hospitals use white walls so patients will relax.
B)The public reported that yellow granules in soap powder didn't clean clothes as well as blue granules.
C)When schoolrooms painted the walls brown the children grew more disruptive.
D)Restaurants who want customers to eat and leave quickly may choose green for their décor.
Q3) Which of the following is a visual immediacy behavior?
A)Citing personal experience during a conversation.
B)Using good volume,pitch,emphasis and rate.
C)Smiling appropriately at individuals as well as the whole group.
D)Sitting quietly behind a barrier such as a desk.
Q4) Why is nonverbal communication relevant to business communication?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22341
Sample Questions
Q1) Trait anxiety is also known as communication apprehension.
A)True
B)False
Q2) According to your text,which of the following is an indication of learned trait anxiety?
A)You feel you are more nervous than anyone else in your group.
B)You feel you know more about your topic than your audience.
C)You watched someone else get really anxious before their speech and now you're really nervous,too.
D)You feel prepared,but you worry that you will mess up in front of the group.
Q3) When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of
A)A quid pro quo
B)The use of the wrong sensory channel
C)Cognitive structuring
D)Bypassing
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Basic Information for All Types of Interviews
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22342
Sample Questions
Q1) How are the following interview questions organized?
"Tell me about your last position."
"What were your main accomplishments?"
"Did you save the company any money?"
"How much?"
"Which was your greatest accomplishment: saving money for the company or improving employee satisfaction through new management techniques?"
A)Funnel sequence.
B)Inverted funnel sequence.
C)Hourglass sequence.
D)Diamond sequence.
Q2) When might telephone or skype interviews be used and what are some guidelines for participating in these kinds of interviews?
Q3) Explain verbal and nonverbal probes and briefly explain how each can be used successfully in an interview,giving an example of each.
Q4) If a question catches you off guard,answer it quickly and change the subject.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: The Employment Interview
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22343
Sample Questions
Q1) Which of the following is not a suggestion for interviewees given by the text?
A)Speak quietly and in a muted tone
B)Focus on eye contact,appearance,and facial expressions
C)Send a thank-you note
D)Be prepared for any type of interview
Q2) Interviewees prefer that interviewers do all of the following except:
A)Show high levels of nonverbal immediacy
B)Listen to interviewee answers and limit the number of interruptions
C)Conduct the interview in an informal way in a busy work area.
D)Ask open questions and allow sufficient time to answer them.
Q3) In this kind of interview,the interviewer expects you to take most of the initiative and to give detailed and fairly long responses.
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q4) The interviewee has a responsibility to be prepared to ask questions during an interview
A)True
B)False
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Small-Group Communication and Problem Solving
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22344
Sample Questions
Q1) The basic problem solving procedure works best when:
A)The leader is trained in the process
B)The group is large
C)The members are trained in the process.
D)Both the leader and the members are trained in the process.
Q2) A major electronics firm holds various committee meetings to improve employee morale. However,upper management discovers that one group always delivers quick decisions,agrees with the leader's opinions,and does not thoroughly consider the feasibility of the solutions.This group most likely exhibits
A)Poor leadership
B)Low morale
C)Groupthink
D)Poor organization
Q3) What are the three categories of groups generally used within an organization? Define and give an example of each.
Q4) In questions of fact,the group tries to assess the worth or desirability of some object,idea or person.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Participation and Leadership in Teams
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22345
Sample Questions
Q1) Suppose you were in a leadership role of a small group of eight individuals.If you knew that one of the members normally displayed dysfunctional behaviors,what are five things you could do to minimize any negative effect on the group?
Q2) Authoritarian leadership is more effective than democratic leadership when:
A)The leader is powerful,the task is well defined and the relations are good.
B)The leader is weak,the task is well defined and the relations are good.
C)The leader is powerful,the task is well defined and the leader is disliked.
D)The authoritarian leadership style is never effective.
Q3) The trait theory of group leadership says that
A)After a person has led a group,there are still some things he or she can do to achieve more complete success.
B)There are certain roles that must be performed if a group is to be successful.
C)There are certain qualities a person must have in order to become a successful leader.
D)Psychological aspects of leadership must be considered when selecting a leader.
Q4) Describe the three main leadership styles laid out in the three-dimension theory of leadership.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22346
Sample Questions
Q1) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
Q2) What are the main differences between informative and persuasive presentations? Give an example of each.
Q3) Which of the following is the best example of an opening sentence for a speech?
A)I want to inform you of the warning signs of cancer.
B)Today we will talk about the warning signs of cancer,so everyone can know what to look for.
C)Three years ago,one of my best friends--a young woman about your age--was told she had cancer.
D)Most of you are unaware of the warning signs of cancer,but you should be;so I am going to tell you about them.
Q4) Speaking from a manuscript is much more difficult for most people than speaking from outlined notes.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Verbal and Visual Supporting Materials
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22347
Sample Questions
Q1) In an illustration the speaker simply describes the relationship between certain items,makes clear the definition of a term or word,or gives instructions on how to do something.
A)True
B)False
Q2) In double checking her finished PowerPoint slides,Clara realized that she violated one of the rules for effective presentations.Which of the following should she change?
A)Her title slide has 36 pt.Text.
B)She has used two font styles throughout: one font for the title and subtitles and one font for other text.
C)She has used more than four colors per slide.
D)She has used phrases instead of complete sentences
Q3) The left side of the brain is used when engaged in which type of supporting material?
A)Images
B)Pod casts
C)Pictographs
D)Statistics.
Q4) Discuss some tips for preparing and using effective PowerPoint presentations.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Persuasive Presentations: Individual or Team
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22348
Sample Questions
Q1) The comparative advantages organizational pattern,not the criteria satisfaction pattern,should be used when the audience agrees there is a problem but does not agree on the solution.
A)True
B)False
Q2) Speakers who support their assertions by citing firsthand experience
A)Are rated higher in trustworthiness.
B)Don't have to do as much research.
C)Are more highly motivated.
D)Are more likely to provide good eye contact.
Q3) Identify three characteristics found in successful team presentations.What are some tips for handling questions and answers?
Q4) Speakers who lie or twist evidence or use extreme emotional or fear-threat appeals are unethical regardless of the rightness of wrongness of their purpose.
A)True
B)False
Q5) What are the five basic elements of speaker credibility and what can a speaker do to build these elements into their speaking?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Written Communication
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22349
Sample Questions
Q1) Twitter messages have traditionally been limited to 140 characters,but research pegs ideal length to catch reader interest at about
A)120 characters
B)110 characters
C)100 characters
D)90 characters
Q2) The text tells us that for most people,ethical lapses in plagiarism tend to occur in all of these situations except which of the following?
A)On deadline
B)Under pressure
C)Without time to check sources carefully
D)When money is involved
Q3) Social media length is better at 2 to 3 minutes.
A)True
B)False
Q4) What delivery skills are necessary to making great videos?
Q5) The best written communication performs several functions.What are they?
Q6) What are the three characteristics of effective resumes discussed in this text?
To view all questions and flashcards with answers, click on the resource link above. Page 16