Systems Analysis and Project Management Study Guide Questions
Course Introduction
This course introduces students to the principles and practices of systems analysis and project management, equipping them with skills essential for planning, analyzing, and managing technology-driven projects. Through the study of methodologies and tools for systems development, students learn to identify organizational needs, model system requirements, and design effective solutions. The project management component covers the project lifecycle, including initiation, planning, execution, monitoring, and closure, with a focus on resource allocation, time management, risk assessment, and team coordination. Practical case studies and hands-on projects enable students to apply theoretical concepts, enhancing their ability to deliver successful information system projects in real-world settings.
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Information Technology Project Management 9th Edition by Kathy Schwalbe
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) Which characteristic highlights a difference between projects and operations?
A) Projects are undertaken to sustain an organization's business whereas operations are not.
B) Operations are undertaken to create unique products, services, or results whereas projects are not.
C) Projects are temporary endeavors whereas an organization's operations are ongoing in nature.
D) Operations have well-defined objectives whereas projects do not need to have a unique purpose.
Answer: C
Q2) Ethics is a set of principles that guides decision making based on _____ of what is considered right and wrong.
Answer: personal values
Q3) Which tool is most likely to be used in project schedule management?
A) Payback analysis
B) Impact matrices
C) Gantt charts
D) Fishbone diagrams
Answer: C
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Page 3
Chapter 2: The Project Management Information
Technology Context
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Sample Questions
Q1) Project work is most successful in an organizational culture where activities are organized around individuals.
A)True
B)False
Answer: False
Q2) Projects must operate in a broad organizational environment, and project managers need to consider projects within the greater organizational context. Which approach describes the holistic view of carrying out projects within the context of the organization?
A) Linear analysis
B) Systems thinking
C) Reductionism
D) The silo approach
Answer: B
Q3) Most colleges and universities have very strong functional organizations.
A)True
B)False
Answer: True
Q4) A(n) _____ is an overall model for thinking about things as systems.
Answer: systems philosophy
Page 4
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) A(n) _____ is the person who ensures that the team is productive, facilitates the daily Scrum, enables close cooperation across all roles and functions, and removes barriers that prevent the team from being effective.
Answer: ScrumMaster
Q2) The DMAIC (Define, Measure, Analyze, Improve, and Control) methodology of the Six Sigma projects, is used to improve an existing business process.
A)True
B)False
Answer: True
Q3) _____ progress from initiation activities to planning activities, executing activities, monitoring and controlling activities, and closing activities.
Answer: Project management process groups
Q4) The WBS provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
A)True
B)False
Answer: True
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Chapter 4: Project Integration Management
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Sample Questions
Q1) _____ involves identifying, evaluating, and managing changes throughout the project life cycle.
Q2) Which section of the project management plan includes external interfaces, internal structure, as well as roles and responsibilities?
A) overview
B) technical processes
C) project organization
D) supporting processes
Q3) A positive NPV means the return from a project exceeds the _____, the return available by investing the capital elsewhere.
Q4) What type of analysis involves calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time?
A) Cost of capital
B) Net present value
C) Cash flow
D) Payback
Q5) A(n) _____ is a tool that provides a systematic process for selecting projects based on many criteria.
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Chapter 5: Project Scope Management
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Sample Questions
Q1) Some organizations prescribe the form and content for WBSs for particular projects. These are known as _____.
Q2) Mind mapping allows people to write and even draw pictures of ideas in a nonlinear format.
A)True
B)False
Q3) Which term refers to the difference between planned and actual performance?
A) Decomposition
B) Variance
C) Scope validation
D) Scope creep
Q4) Creating the WBS is a subprocess associated with which process in project scope management?
A) planning
B) monitoring and controlling
C) closing
D) executing
Q5) The tasks in a WBS must be developed as a sequential list of steps.
A)True
B)False
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Chapter 6: Project Schedule Management
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Sample Questions
Q1) A(n) _____ Gantt chart compares planned and actual project schedule information.
Q2) Where would a draft schedule for a project most likely be found?
A) project buffer
B) project charter
C) resource breakdown structure
D) project's dummy activities list
Q3) Which is true of a finish-to-finish dependency?
A) It is a dependency in which the "from" activity cannot start until the "to" activity or successor is started.
B) It is a dependency in which in which the "from" activity must finish before the "to" activity or successor can start.
C) It is a dependency in which the "from" activity must be finished before the "to" activity can be finished.
D) It is a dependency in which the "from" activity must start before the "to" activity can be finished.
Q4) A(n) _____ for a project is the series of activities that determine the earliest time by which the project can be completed.
Q5) _____ is the number of workdays or work hours required to complete a task.
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Chapter 7: Project Cost Management
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Sample Questions
Q1) The cost incurred for the work performed on an activity during a specific time period is known as the _____.
Q2) Which statement is true regarding indirect costs?
A) directly related to performing the project.
B) those that cannot be allocated to projects.
C) those that can be easily controlled by managers.
D) not directly related to the products or services of a project.
Q3) Which costs are difficult to measure in monetary terms?
A) Intangible costs
B) Direct costs
C) Tangible costs
D) Fixed costs
Q4) Accountants define _____ as a resource sacrificed or foregone to to achieve a specific objective.
Q5) Work performance information and cost forecasts are main outputs of which process?
A) cost budgeting
B) cost estimating
C) cost control
D) cost pricing
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Chapter 8: Project Quality Management
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Sample Questions
Q1) In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.
A)True
B)False
Q2) The _____ model focuses on defining user requirements and planning software projects.
Q3) The term sigma means median.
A)True
B)False
Q4) List and briefly describe the three project quality management processes.
Q5) Products that are accepted by project stakeholders are considered to be validated deliverables.
A)True
B)False
Q6) _____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.
Q7) In the DMAIC process, the letter "C" stands for _____.
Q8) _____ involves choosing part of a population of interest for inspection.
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Chapter 9: Project Resource Management
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Sample Questions
Q1) A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.
A)True
B)False
Q2) According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.
A)True
B)False
Q3) According to Covey, project managers must use a win/lose approach in making decisions.
A)True
B)False
Q4) A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.
Q5) Extrinsic motivation causes people to participate in an activity for their own enjoyment.
A)True
B)False
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Chapter 10: Project Communications Management
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Sample Questions
Q1) A(n) _____ allows users to create custom websites to access documents and applications stored on shared devices.
Q2) A(n) _____ must include suggested methods or technologies for conveying information.
Q3) _____ often create consolidated progress reports based on the information received from team members.
Q4) What documents include a complete set of organized project records that provide an accurate history of the project?
A) project archives
B) forecasts
C) project plans
D) project notes
Q5) Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
Q6) Improving an organization's ability to communicate is an easy process.
A)True
B)False
Q7) What are the guidelines for conducting effective meetings?
Page 12
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Chapter 11: Project Risk Management
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Sample Questions
Q1) Potential problems that might occur on the project and how they might impede project success are _____ risks.
Q2) Which process involves prioritizing risks based on their probability of occurrence and impact?
A) performing qualitative risk analysis
B) planning risk management
C) monitoring and controlling risks
D) project closing
Q3) The Monte Carlo analysis can predict the probability of finishing by a certain date or the probability that the cost will be equal to or less than a certain value.
A)True
B)False
Q4) Which action involves allocating ownership of the risk to another party?
A) risk exploitation
B) risk sharing
C) risk enhancement
D) risk acceptance
Q5) What are the basic response strategies for negative risks? Describe each strategy.
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) In unit pricing, the total value of the contract is a function of the quantities needed to complete the work.
A)True
B)False
Q2) In project procurement management, which is an output of the planning process?
A) change requests
B) selected sellers
C) resource calendars
D) make-or-buy decisions
Q3) From the buyer's perspective, the _____ is the least desirable among all contracts because the supplier has no incentive to decrease costs.
A) CPIF
B) CPFF
C) CPAF
D) CPPC
Q4) The process of source selection involves evaluating proposals from sellers, choosing the best one, negotiating, and awarding the _____.
Q5) _____ refers to the process of acquiring goods and/or services from an outside source.
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.
A)True
B)False
Q2) Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?
A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) monitoring stakeholder engagement
Q3) Stakeholders might change during a project due to employee turnover, partnerships, and other events.
A)True
B)False
Q4) The main output of the identifying stakeholders process is the project charter.
A)True
B)False
Q5) What must be the contents of the stakeholder management plan?
Q6) A(n) _____ stakeholder is aware of the project yet resistant to change.
Page 15
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