Systems Analysis and Design Final Exam Questions
Course Introduction
Systems Analysis and Design introduces students to the methodologies and techniques used in developing information systems that effectively support organizational needs. The course covers the entire systems development life cycle, including requirements gathering, feasibility analysis, system modeling, process design, and implementation planning. Students learn to use tools such as data flow diagrams, entity-relationship models, and project management software to analyze current systems and design improved solutions. Emphasis is placed on both technical skills and the importance of communication between stakeholders to ensure successful system development and implementation.
Recommended Textbook
Using MIS 7th Edition by David M. Kroenke
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13 Chapters
1464 Verified Questions
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) The five-component framework applies to simple and complex information systems.
A)True
B)False
Answer: True
Q2) ________ states that the number of transistors per square inch on an integrated chip doubles every 18 months.
A) Nielsen's Law
B) Faraday's Law
C) Moore's Law
D) Newton's Law
Answer: C
Q3) Which of the following is categorized as a nonroutine cognitive skill?
A) computer programming
B) marketing knowledge
C) tax accounting
D) systems thinking
Answer: D
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Chapter 2: Business Processes, Information Systems, and Information
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Sample Questions
Q1) Using a file server to exchange documents is superior to using Google Drive.
A)True
B)False
Answer: False
Q2) ________ is a popular commercial webinar product used in virtual sales presentations.
A) Microsoft SharePoint
B) MS Office Web
C) WebEx
D) Google Drive
Answer: C
Q3) Departmental heads should determine the computer hardware and programs that are needed for their department. This is an example of a(n) ________ decision.
A) operational
B) strategic
C) procedural
D) managerial
Answer: D
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Explain linkages with an example.
Answer: Porter's model of business activities includes linkages, which are interactions across value activities. For example, manufacturing systems use linkages to reduce inventory costs. Such a system uses sales forecasts to plan production; it then uses the production plan to determine raw materials needs and then uses the material needs to schedule purchases. The end result is just-in-time inventory, which reduces inventory sizes and costs.
Q2) Which of the following value chain activities involves collecting, storing, and physically distributing the product to buyers?
A) inbound logistics
B) operations
C) customer service
D) outbound logistics
Answer: D
Q3) A furniture dealer offering a wide variety of designs to premium customers exclusively is following an industry-wide cost leadership strategy.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Bits are used for computer data because they ________.
A) are represented exclusively as alphabets
B) are easy to represent physically
C) are more complex than bytes
D) can have more than two values at a time
Q2) Although the operating system makes the computer usable, it does little application-specific work.
A)True
B)False
Q3) A BYOD policy is a statement concerning employees' permissions and responsibilities when they use their own device for organizational business.
A)True
B)False
Q4) Virtualization is the process by which ________.
A) a single server is used to host the operations of a workstation
B) many computers are used to control a server
C) one computer hosts the appearance of many computers
D) a single operating system is licensed for multiple computers
Q5) Describe thin-client development languages.
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Chapter 5: Database Processing
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Sample Questions
Q1) ________ is the process of converting a data model into tables, relationships, and data constraints.
A) Database design
B) Database querying
C) Data mining
D) Database aggregation
Q2) Which of the following formations on a line in an E-R diagram means that the relationship need not have an entity of that type?
A) vertical bar
B) arrow
C) double line
D) small oval
Q3) A key is a column or group of columns that identifies a unique row in a table.
A)True
B)False
Q4) The columns in a database are called ________.
A) records
B) tables
C) files
D) fields
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) Which of the following is a characteristic of cloud-based hosting?
A) unknown cost structure
B) full control of data location
C) no obsolesce
D) in-depth visibility of security
Q2) Web servers run on a server-tier computer and manage traffic by sending and receiving Web pages to and from clients.
A)True
B)False
Q3) Google Drive can be classified as a PaaS.
A)True
B)False
Q4) The committee that addresses LAN standards is called the ICANN.
A)True
B)False
Q5) What is a virtual private network (VPN)? Explain how VPNs ensure the security of transmissions.
Q6) What is an IP address? Describe the advantages of private and public IP addresses.
Q7) What is a computer network? What are the various types of networks?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Which of the following is an example of a structured process?
A) deciding on the location of a new store
B) solving the problem of excessive product returns
C) purchasing raw materials
D) using social media to create buzz about a new product
Q2) Enterprise application integration is a ________.
A) suite of software applications that consolidates existing systems by providing layers of software that connect applications together
B) strategy that uses business process management to radically enhance the customer service experience from any customer base
C) suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D) suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
Q3) Define structured processes and list their characteristics.
Q4) How should organizations manage employee resistance to change, in the context of new enterprise systems?
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Which of the following observations regarding the value of social capital is true?
A) A huge network of relationships to people who have few resources is of greater value than that of a smaller network with people with substantial resources.
B) People should ideally ignore entity assets and try to connect to more people with stronger relationships.
C) Social capital depreciates and such depreciation can be ameliorated by adding something of value to interactions.
D) The value of social capital is best expressed as the summation of the number of relationships in a social network and the resources controlled by those related.
Q2) Deleting legitimate negative comments can result in a strong user backlash.
A)True
B)False
Q3) Defenders of belief facilitate activities like sales and marketing.
A)True
B)False
Q4) Describe the roles of social media sponsors and social media application providers.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) A ________ is a person who is well versed in an organization's strategy and focuses on ensuring that business processes and information systems meet the organization's competitive strategies.
A) business analyst
B) business application programmer
C) business administrator
D) business supervisor
Q2) The total number of points of work a team can accomplish in each scrum period is called ________.
A) score
B) speed
C) velocity
D) degree
Q3) Business processes, information systems, and applications have the same characteristics and components.
A)True
B)False
Q4) An as-is model documents the desired outcome of a business process.
A)True
B)False
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Chapter 10: Information Systems Security
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Sample Questions
Q1) Total sales, average sales, and average cost are examples of dimensions used in an OLAP report.
A)True
B)False
Q2) A ________ takes data from the data manufacturers, cleans and processes the data, and locates the data on the shelves.
A) data mart
B) data mine
C) data warehouse
D) data model
Q3) What is an RFM analysis?
Q4) A data ________ is a data collection, smaller than the data warehouse, that addresses the needs of a particular department or functional area of the business.
A) mart
B) mine
C) cube
D) model
Q5) What is OLAP? What are some of its features?
Q6) What are expert systems? What are their primary disadvantages?
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) One of the major functions of the information systems department is to develop, operate, and maintain applications.
A)True
B)False
Q2) The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
A) technical writer
B) chief financial officer
C) system analyst
D) chief technology officer
Q3) In the next decade, mobile devices will become more expensive with dynamic user experiences.
A)True
B)False
Q4) There will most likely be a fall in the use of mobile devices at work in the next 10 years.
A)True
B)False
Q5) Describe the CIO's typical reporting relationships.
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Hardening is actually a human safeguard.
A)True
B)False
Q2) ________ is the term used to denote viruses, worms, and Trojan horses.
A) Malware
B) Cookie
C) Firewall
D) Spam
Q3) Encryption is an example of a technical safeguard.
A)True
B)False
Q4) Which of the following is used for biometric authentication?
A) smart cards
B) facial features
C) passwords
D) personal identification numbers
Q5) What is key escrow?
Q6) Pretexting occurs when a person receives a confidential text message by mistake.
A)True
B)False
Page 14
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Chapter 13: The International Dimension
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Sample Questions
Q1) The business processes that support the competitive strategies of the multinational companies tend to be simpler and easier to implement, as they are isolated from one another.
A)True
B)False
Q2) How are international processes likely to be developed to overcome the challenges presented by the processes inherent in IS applications?
Q3) Which of the following statements is true of international IS project management?
A) Quality standards are identical across cultures.
B) The rate of development is uniform across countries.
C) Effective communication among team members is expensive.
D) The scope and requirements definition for international IS is very easy.
Q4) Technical and data safeguards change for international information systems.
A)True
B)False
Q5) List the issues that need to be addressed when localizing a computer program.
Q6) How can information reduce or eliminate the bullwhip effect?
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