Systems Analysis and Design Exam Practice Tests
Course Introduction
Systems Analysis and Design introduces students to the methodologies and tools required to understand, model, and design effective information systems that meet organizational needs. The course focuses on the entire systems development life cycle, including requirements gathering, analysis, system modeling, design strategies, and implementation planning. Students learn to use modern practices such as structured analysis, object-oriented design, and agile methodologies, with an emphasis on practical techniques for gathering user requirements, translating business needs into functional specifications, creating process and data models, and planning system deployment. Case studies and real-world projects provide hands-on experience with tools such as data flow diagrams, entity-relationship models, and UML diagrams. By the end of the course, students gain a comprehensive understanding of how to design systems solutions that are efficient, intuitive, and scalable.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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12 Chapters
1009 Verified Questions
1009 Flashcards
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made.
A) modifications
B) protections
C) designs
D) decisions
E) clarifications
Answer: A
Q2) ERP II expanded to include B2B functions and EDI.
A)True
B)False Answer: True
Q3) ERP and e-Business are diverse technologies.
A)True
B)False Answer: False
Q4) Strategic level functions are usually more unstructured.
A)True
B)False Answer: True
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Chapter 2: Systems Integration
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Sample Questions
Q1) Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.
A)True
B)False
Answer: False
Q2) How have organizations evolved into horizontal silos over the years? What impact does this have on information sharing?
Answer: The idea of breaking up the business into horizontal silos goes back to the early 1900s. This was when a researcher first divided up a business into five basic areas; planning, organizing, coordinating, commanding and controlling. This later evolved into the functional areas or departments that we use today; i.e. Accounting, HR, Marketing, Finance, and Management. This way tasks could be broken down into smaller, more manageable tasks and assigned to specific people who would be held responsible for them. However, this focus on smaller tasks and individuals led to the development of specific information systems to support them. These systems were not designed with sharing in mind since the organization as a whole was not as concerned with this. So sharing information was especially difficult since there was little support for the "process view" of the organization.
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) Marketing automation is an example of a typical ERP module.
A)True
B)False
Answer: False
Q2) In the newer Web-based architecture, the ________ layer is split into the Web Services tier and the Web Browser tier.
A) network
B) security
C) database
D) application
E) presentation
Answer: E
Q3) ERP software provides business functionality for everything except human resources.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Development Life Cycle
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Sample Questions
Q1) In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system.
A) maintenance
B) design
C) implementation
D) analysis
E) investigation
Q2) In the ERP life cycle, one of the key early decisions is the ________ selection.
A) programs
B) systems
C) vendor
D) network
Q3) The implementation phase begins with defining the user requirements.
A)True
B)False
Q4) ERP system development projects are not very complex so they don't need a structured development process.
A)True
B)False
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) In general, interfaces should be two-way.
A)True
B)False
Q2) ERP systems work on all operating systems except Linux.
A)True
B)False
Q3) Security ________ is critical to any systems reliability and integrity.
A) designing
B) purchasing
C) managing
D) awareness
E) configuration
Q4) The ________ is/are in charge of managing the day-to-day aspects of the ERP project.
A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above
Q5) What is integration and why is it so important for ERP systems?
Page 7
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) Usually the first step in selecting an ERP system is researching the ERP vendors on the market.
A)True
B)False
Q2) The RFI is an essential part of the ERP vendor bidding process.
A)True
B)False
Q3) Buying a new ERP system usually means that the company will also have to update their attorneys.
A)True
B)False
Q4) What is contract life cycle management and how is this used in ERP implementations?
Q5) A key factor in choosing a software vendor will be the extent to which the ________ match the functionality of the ERP software.
A) maintenance upgrades
B) project philosophies
C) eCommerce strategies
D) user requirements
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Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) The readiness process will clarify what needs to be done and provide more focus for the project team.
A)True
B)False
Q2) Senior management should review each of the readiness assessment reports.
A)True
B)False
Q3) Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process.
A) top
B) executive
C) attorney
D) first
E) none of the above
Q4) The PMO is the Project Maintenance Office.
A)True
B)False
Q5) A readiness assessment should be conducted before going live. A)True
B)False
Page 9
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Chapter 8: Program and Project Management
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Sample Questions
Q1) SMEs will have a hard time understanding how the new system is going to work until they see ________ flow through the system.
A) process management scenarios
B) their own data
C) the system upgrades
D) data migration
Q2) When a key project member leaves in the middle of the project, it is important that there is a process in place to transfer their ________ to their replacement.
A) files
B) scope document
C) knowledge
D) functional requirements document
Q3) What are the keys to a successful change management process?
Q4) Why is it so important to have a knowledge transfer process in place?
Q5) Module experts convert business requirements into solutions within the ERP system.
A)True
B)False
Q6) Why is it so important to have a decision making process in place?
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) It is difficult to add more hardware resources when the ERP system is outsourced.
A)True
B)False
Q2) All companies can benefit from outsourcing their ERP systems.
A)True
B)False
Q3) Language and time zone differences can be difficult to ________ as far as their impact on an IT project.
A) quantify
B) identify
C) determine
D) document
E) all of the above
Q4) There are very few institutions that can protect ________ globally.
A) intellectual property rights
B) system security
C) database access
D) customer rights
Q5) How should an ERP system be secured?
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Chapter 11: Supply Chain Management
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Sample Questions
Q1) Describe some of the potential benefits of SCM.
Q2) In an auction, a company post requests for bids on supplying specific quantities of a particular product.
A)True
B)False
Q3) The success of SCM integration often depends more on ________ and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology.
A) networks
B) protocols
C) communication
D) standardization
Q4) A complete SCM solution includes customers, service providers and partners.
A)True
B)False
Q5) In today's world, most companies in-source the handling of e-logistics.
A)True
B)False
Q6) What are some of the processes supported by SCM?
Q7) Describe the different "flows" in a supply chain network.
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) Hosted CRM systems have become an attractive alternative for small and large sized firms.
A)True
B)False
Q2) By using technology to analyze consumer data, companies found that ________ sales to loyal, repeat customers is much more profitable than acquiring new customers.
A) new
B) incremental C) special
D) non-standard
Q3) Customer profiling makes it harder to have individualized contact with a customer.
A)True
B)False
Q4) Why are some consumer advocates upset with the growth of CRM?
Q5) Improvements in the speed and security of the Internet have recently spurred interest and demand for in-sourced CRM systems.
A)True
B)False
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) BPR teams will be composed of functional users and ________ along with facilitators.
A) managers
B) attorneys
C) consultants
D) IT Staff
E) none of the above
Q2) A successful ERP implementation requires organizational change.
A)True
B)False
Q3) In the "to be" phase some processes will be redesigned and some will be eliminated.
A)True
B)False
Q4) The OPM3 is used to assess an organization's experience in implementing an ERP system.
A)True
B)False
Q5) Why is change management so import for ERP projects?
Q6) What are the steps in the BPR process?
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