Supply Chain Management
Study Guide Questions
Course Introduction
Supply Chain Management focuses on the efficient coordination and integration of all activities involved in sourcing, procurement, production, and logistics to deliver products and services from suppliers to end customers. This course provides an in-depth understanding of key concepts such as supply chain design, demand forecasting, inventory management, transportation, and supplier relationship management. Students will explore the impact of globalization, technology, and sustainability on supply chains, and analyze real-world case studies to develop problem-solving and decision-making skills essential for managing modern, complex supply networks.
Recommended Textbook Operations and Supply Chain Management The Core 4th Edition by F. Robert Jacobs
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16 Chapters
1083 Verified Questions
1083 Flashcards
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Page 2
Chapter 1: Operations and Supply Chain Management
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) The term "electronic commerce" refers to the buying and selling of electronic products and devices.
A)True
B)False
Answer: False
Q2) Services are intangible processes that cannot be weighed or measured.
A)True
B)False
Answer: True
Q3) Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.
A)True
B)False
Answer: True
Q4) Returning involves processes for receiving worn-out,defective,and excess products back from customers but does not involve support for customers who have problems with the product.
A)True
B)False
Answer: False
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Chapter 2: Strategy and Sustainability
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48 Flashcards
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Sample Questions
Q1) One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.
A)True
B)False
Answer: True
Q2) Which of the following is a partial measure of productivity?
A)Output / Materials
B)Output / (Labor + Capital + Energy)
C)Output / All resources used
D)Output / Inputs
E)All of these
Answer: A
Q3) In a multifactor measure of productivity the numerator of the ratio would include all resources used or all inputs.
A)True
B)False
Answer: False
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Chapter 3: Forecasting
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90 Flashcards
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Sample Questions
Q1) Decomposition of a time series means identifying and separating the time series data into its components.
A)True
B)False
Answer: True
Q2) If a firm produced a standard item with relatively stable demand,the smoothing constant alpha (reaction rate to differences)used in an exponential smoothing forecasting model would tend to be in which of the following ranges?
A)5 % to 10 %
B)20 % to 50 %
C)20 % to 80 %
D)60 % to 120 %
E)90 % to 100 %
Answer: A
Q3) Cyclical influences on demand are often expressed graphically as a linear function that is either upward or downward sloping.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Strategic Capacity Management
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55 Flashcards
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Sample Questions
Q1) The way to build in greater flexibility in your workers is to do which of the following?
A)Pay higher wages to motivate a willingness to do a variety to tasks
B)Provide a broader range of training
C)Provide a wide variety of technology to augment workers skills
D)Institute a "pay for skills" program
E)Use part-time employees with specialized skills as needed
Q2) Sharing capacity is a common source of external capacity.
A)True
B)False
Q3) Outsourcing is a common source of external capacity.
A)True
B)False
Q4) decision tree problem does not need probabilities or payoffs to generate a solution. A)True
B)False
Q5) Long-range capacity planning requires top management participation.
A)True
B)False
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Page 6
Chapter 4: PART-A: Learning Curves
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Sample Questions
Q1) An assumption of learning curves is that the time required to complete a unit will increase at an increasing rate as the cumulative number of units completed increases.
A)True
B)False
Q2) The unit improvement factor for an 80% learning curve at 100 units is 0.2271.The first and second timings of a person doing a job are 20 minutes and 16 minutes respectively,what is the learning-adjusted time estimate for unit number 100?
A)20 minutes
B)16 minutes
C)2.271 minutes
D)4.542 minutes
E)0.800 minutes
Q3) You time someone completing a single task the first time at 100 minutes and the second time they do the task it takes 90 minutes.You should use a 90 percent learning curve to estimate the length of time this worker will take to complete this task in the future.
A)True
B)False
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Chapter 5: Projects Manufacturing and Service Processes
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) Which of the following is a graphic project report used in project management?
A)Project proposal
B)Approved project plan
C)Humphrey chart
D)Equipment and supplies chart
E)Cost and performance tracking schedule
Q2) A work breakdown structure is used in project management but it is not used when the critical path method is involved.
A)True
B)False
Q3) matrix project attempts to blend properties of functional and pure project structures.
A)True
B)False
Q4) The critical path in a project is that sequence of activities that consume the longest amount of time in a project network of activities.
A)True
B)False
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8
Chapter 6: Manufacturing Processes
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Sample Questions
Q1) Which of the following basic types of process structures is one which similar equipment or functions are grouped together?
A)Project
B)Workcenter
C)Manufacturing cell
D)Assembly line
E)Continuous process
Q2) project layout is characterized by a high degree of task ordering.
A)True
B)False
Q3) The placement of which of the following is not determined by production process organization decisions?
A)Departments
B)Workgroups
C)Workstations
D)Machines
E)Emergency exits
Q4) An example of an assemble-to-order firm is Dell Computer.
A)True
B)False
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Chapter 6: PART-A: Break-Even Analysis
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Sample Questions
Q1) In a workcenter,machine A has a ten minute set-up time per batch and a two minute per unit run time.Machine B performs the identical function but has a set-up time of thirty minutes and a one minute run time per unit.The workcenter makes products in batches ranging from one unit to one hundred units.Assuming capacity is not a limitation on either machine,on which batches should machine B be used?
A)All batches should be run on machine B
B)Batches of more than 20 units should be run on machine B
C)Batches of fewer than 80 units should be run on machine B
D)Batches with up to 50 units should be run on machine B
E)No batches should be run on machine B
Q2) Assume a fixed cost for a process of $15,000.The variable cost to produce each unit of product is $10 and the selling price for the finished product is $25.Which of the following is the number of units that has to be produced and sold to break even?
A)500 units
B)667 units
C)790 units
D)900 units
E)1,000 units
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Chapter 7: Service Processes
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Sample Questions
Q1) Poka-Yokes are procedures that block the inevitable mistake from becoming a service defect.
A)True
B)False
Q2) In the service-system design matrix,a mail contact service encounter is expected to have which of the following?
A)High sales opportunity
B)High degree of customer/server contact
C)High production efficiency
D)Low sales opportunity
E)None of these
Q3) Which of the following is considered a high-contact service operation?
A)On-line brokerage house
B)Internet sales for a department store
C)Physician practice
D)Telephone life insurance sales and service
E)Automobile repair
Q4) Poka-Yoke is roughly translated from Japanese as "Avoid Mistakes."
A)True
B)False
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Chapter 8: Sales and Operations Planning
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Sample Questions
Q1) In a logistics organization vehicle dispatching immediately precedes vehicle loading.
A)True
B)False
Q2) Order scheduling is the step in the Aggregate Operations Planning process that immediately follows material requirements planning.
A)True
B)False
Q3) One of the conditions that makes yield management effective is when inventory is easily stored and held for a time when demand is stronger.
A)True
B)False
Q4) In aggregate operations planning the variable "production rate" refers to the number of units completed per unit of time.
A)True
B)False
Q5) The sales and operations planning process consists of a series of meetings.
A)True
B)False
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Chapter 9: Material Requirements Planning
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81 Flashcards
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Sample Questions
Q1) Which of the following is an input to the master production schedule?
A)Prototype products from product development
B)Aggregate component schedule
C)Peg reports
D)Exception reports
E)Forecasts of random demand from customers
Q2) Freezing the master schedule is:
A)Not truly feasible because down the road it will become slushy again
B)A commitment to precisely follow the master schedule in the future
C)Done to avoid the chaos of expediting and resultant overdue orders
D)Preserves the master schedule until it is ready to be used
E)Rarely attempted by manufacturing firms
Q3) In a net change MRP system requirements and schedules are considered rigid and never updated.
A)True
B)False
Q4) The MRP program performs its analysis from the bottom up of the product structure trees,imploding requirements level by level.
A)True
B)False
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Chapter 10: Quality Management and Six-Sigma Supply
Chain Processes and Analytics
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) One of the tools common to all quality efforts is leadership.
A)True
B)False
Q2) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?
A)Stimulating foreign based suppliers of American companies to improve quality
B)Reporting quality levels among American firms
C)Identifying American firms with the most difficult quality problems
D)Providing feedback to applicants by the examiners
E)Helping Baldrige award winners increase their sales
Q3) The dimension of design quality that concerns secondary characteristics is which of the following?
A)Features
B)Serviceability
C)Reliability
D)Reputation
E)Perceived quality
Q4) LTPD in acceptance sampling stands for "lot tolerance for parts defective."
A)True
B)False
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Chapter 11: Inventory Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If annual demand is 50,000 units,the ordering cost is $25 per order,and the holding cost is $5 per unit per year,which of the following is the optimal order quantity using the fixed-order quantity model?
A)909
B)707
C)634
D)500
E)141
Q2) If annual demand is 12,000 units,the ordering cost is $6 per order,and the holding cost is $2.50 per unit per year,which of the following is the optimal order quantity using the fixed-order quantity model?
A)576
B)240
C)120.4
D)60.56
E)56.03
Q3) Safety stock is not necessary in any fixed-time period system.
A)True
B)False
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Page 15
Chapter 12: Lean Supply Chains
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Sample Questions
Q1) In setting up a Kanban control system you need to determine the number of Kanban card sets needed.If the expected demand during lead time is 25 per hour,the safety stock is 20% of the demand during lead time,the container size is 5,and the lead time to replenish an order is 5 hours,what is the number of Kanban card sets needed?
A)5
B)20
C)27
D)30
E)34
Q2) "Quality at the source" requires factory workers to become their own inspectors.
A)True
B)False
Q3) Henry Ford used JIT concepts as he streamlined his moving assembly lines to make automobiles in the early 1900s.
A)True
B)False
Q4) kaizen burst is a symbol on a value stream map.
A)True
B)False
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Chapter 13: Global Sourcing and Procurement
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Sample Questions
Q1) financially-driven reason for outsourcing is that it can reduce costs through a lower cost structure.
A)True
B)False
Q2) Outsourcing allows a firm to achieve an improved focus on its core competencies.
A)True
B)False
Q3) financially-driven reason for outsourcing is that it can turn fixed costs into variable costs.
A)True
B)False
Q4) If the average aggregate inventory value is $1,200,000 and the cost of goods sold is $600,000,which of the following is inventory turnover?
A)60
B)10.4
C)2
D)0.5
E)None of these
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Chapter 14: Location, Logistics and Distribution
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Sample Questions
Q1) Which of the following is not an infrastructure criteria used in facility location analysis?
A)Adequate school system
B)Adequate health care
C)Adequate transportation
D)Adequate low cost labor
E)Adequate public utility systems
Q2) Quality of life in a host community is not a major factor in making the facility location decision.
A)True
B)False
Q3) Which of the following is a plant location methodology good for locating a single facility within a set of existing facilities based in distances and volumes of goods shipped?
A)Factor-rating systems
B)Centroid method
C)Decision trees
D)Linear programming
E)Regression analysis
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