Supply Chain Analytics Review
Questions
Course Introduction
Supply Chain Analytics explores the application of data-driven techniques and analytical tools to optimize supply chain operations and decision-making processes. The course covers topics such as demand forecasting, inventory management, logistics optimization, risk analysis, and supplier performance evaluation, utilizing methodologies like statistical analysis, simulation, and predictive modeling. Students gain hands-on experience with industry-standard software and real-world data sets, enabling them to identify inefficiencies, reduce costs, and improve overall supply chain performance. By the end of the course, students are equipped with the skills to leverage analytics in creating more agile, resilient, and data-informed supply chain systems.
Recommended Textbook
Managing Operations Across the Supply Chain 3rd Edition by Morgan Swink
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19 Chapters
748 Verified Questions
748 Flashcards
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Chapter 1: Introduction to Managing Operations Across the Supply Chain
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40 Flashcards
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Sample Questions
Q1) Operations management is:
A)The management of production.
B)The management of services.
C)The management of processes.
D)The management of physicians. "Processes" comprehends all of the aspects of operations management.The other answers are just possible components of operations management.
Answer: C
Q2) In working with downstream processes, internal operations managers typically work closely with:
A)Marketing and sales managers
B)Information technology managers
C)Human resource managers
D)Government regulators
Answer: A
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Page 3
Chapter 2: Operations and Supply Chain Strategy
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Sample Questions
Q1) Which of the following is the most appropriate definition of a core capability?
A)A set of products unique to a firm.
B)Technical capabilities of a firm.
C)Reputation.
D)Production/design processes unique to the firm.
Answer: D
Q2) Scantron Inc.claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5 percent.Scantron is emphasizing which dimension of quality?
A)Durability
B)Reliability
C)Performance
D)Conformance
Answer: D
Q3) Which of the following is considered a "process-related" competitive priority?
A)Flexibility
B)Quality
C)Cost
D)All of these
Answer: A
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Chapter 3: Managing Processes and Capacity
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Sample Questions
Q1) Which of the following statements best differentiates a delay from storage?
A)There is no difference - they both refer to the same concept.
B)Delays are planned activities; storages are not.
C)Delays are due to other factors; storages are not.
D)Delays require control; storages doe not.
Answer: C
Q2) Which process activity is due to other factors (e.g., insufficient operating capacity, lack of material, equipment breakdowns)?
A)Delay
B)Operation
C)Storage
D)Transportation
E)Inspection
Answer: A
Q3) Which of the following two effects is directly a result of bottlenecks?
A)Increase in costs and increase in defects.
B)Increase in output and increase in lead-times.
C)Decrease in inspections and increase in costs.
D)Decrease in output and increase in lead-times.
Answer: D
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Chapter 4: Product Process Innovation
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Sample Questions
Q1) What is the takt time in minutes, if 500 units are needed per day? The company works 2, 8-hour shifts per day.
A)0.5 minutes
B)62.5 minutes
C)31.3 minutes
D)1.9 minutes
Q2) The connection of products and machines for sharing data with other devices is:
A)ERP
B)IoT
C)UAV
D)RFID
Q3) John Jones, CEO of Joes Corp., is unhappy because each product his company makes takes a unique route through the facility, so processing times tend to be high.His company most likely has a:
A)Fixed-position layout.
B)Sequential action layout.
C)Functional layout.
D)Product layout.
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Chapter 5: Manufacturing and Service Process Structures
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Sample Questions
Q1) An application of the DMAIC process to product design is known as:
A)Design for Six Sigma.
B)Design for Quality.
C)Quality Function Deployment.
D)None of these answers are correct.
Q2) Suppose that a producer of 50 pound bags of potting soil decides that bag weight variation within a range of +/- 2 pounds will be acceptable to customers.To deliver a six sigma level of quality for this product, the bagging process will need to have a standard deviation not larger than:
A)2 pounds
B)4 pounds
C)0.33 pounds
D)0.17 pounds
Q3) "Zero defects" is a concept of quality management of which thought leader?
A)Deming
B)Juran
C)Crosby
D)Imai
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Chapter 6: Managing Quality
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Sample Questions
Q1) The width of a histogram showing a distribution of data indicates the __________ of the process that generated the distribution.
A)Predictability
B)Average
C)Bias
D)Central tendency
Q2) Forty samples of 100 are taken, with the total number of defective units being 150.What is the lower control limit for the three sigma (z = 3) p-chart?"
A)0.000
B)0.0190
C)0.0375
D)0.0570
Q3) Under what conditions would we be required to recalculate the parameters for an X-bar-R chart?
A)When the first sample mean crosses either the UCL or LCL.
B)When there is hugging observed in the data.
C)When we change the production process.
D)When dealing with a two-shift operation.
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8
Chapter 7: Managing Inventories
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Sample Questions
Q1) John Jones is a plant manager.He believes his plant is guilty of "waste of overproduction." Which of the following symptoms might he have observed that led to this belief?
A)Idle equipment.
B)Excess inventory.
C)High customer returns of products.
D)All of these.
Q2) Achieving the goal of producing at the output rate which matches the rate of customer demand is the goal of:
A)Jidoka.
B)Poka-yoke.
C)Total productive maintenance.
D)TAKT time flow balancing.
Q3) C-TPAT or Customs-Trade Partnership Against Terrorism is a program designed to manage the flow of orders across borders.It is an example of which of the following risks for lean supply chains?
A)Operational/technological
B)Social
C)Economy/competition
D)Legal/political
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Chapter 8: Lean Systems
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Sample Questions
Q1) Order-to-delivery lead time generally would be longest for which type of product?
A)One that is engineered to order
B)One that is assembled to order
C)One that is made to order
D)One that is made to stock
Q2) The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:
A)Basic customer service.
B)Customer satisfaction.
C)Customer relationship management.
D)Customer success.
Q3) Customer relationship management attempts to:
A)Ensure the development of customer success for customers.
B)Ensure the development of strategically appropriate relationships with customers.
C)Meet the expectations of customers.
D)Use technology to replace human interaction with customers.
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10
Chapter 9: Customer Service Management
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Sample Questions
Q1) Negotiation is typically used when:
A)Price is the most important factor.
B)There are many equally qualified suppliers who are willing to compete.
C)Early supplier involvement is needed in new product development.
D)There are standard product specifications that are clear and complete.
Q2) Floor cleaning supplies for an elementary school would be considered to be:
A)Leverage.
B)Noncritical.
C)Strategic.
D)Bottleneck.
Q3) A company has decided that it no longer needs to extensively count and inspect the products it receives from a particular supplier.This suggests that the purchasing company has begun:
A)Spend analysis.
B)Supplier certification.
C)Process simplification.
D)Time reduction analysis.
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11
Chapter 10: Sourcing and Supply Management
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Sample Questions
Q1) Which of the following is an example of economic regulation?
A)Reduce service innovation.
B)Increase safety.
C)Increase efficiency.
D)Reduce security.
Q2) Richard's Rollerskate Company relies on Simon's Trucking to transport all of their products.Simon's Trucking is the only shipping company for RRC, and all products are shipped in trucks that look like giant roller skates with Richard's Rollerskate branding on the trucks.Richard's Rollerskate is likely using which carrier type?
A)Common carrier.
B)Contract carrier.
C)Private carrier.
D)Public carrier.
Q3) Which of the following is NOT a role of logistics management?
A)Planning the forward flow of materials.
B)Controlling the storage of goods.
C)Designing the reverse flow of goods.
D)Selecting suppliers for parts and components.
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Chapter 11: Logistics Management
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Sample
Questions
Q1) Convex Computer Company makes many different forecasts.Which of the following forecasts is probably the least accurate?
A)Total number of computers (laptops and desktops) to be sold next month.
B)Total number of laptops to be sold next month.
C)Total number of desktops to be sold next year.
D)Total number of laptops with 2 gigabyte RAM, 80 gigabyte hard drive, and 16x DVD drive to be sold next year.
Q2) Suppose your firm is about to launch a radically new product.The type of demand forecasting system you would most likely use is:
A)Regression.
B)Executive judgment.
C)Time-series.
D)Moving average.
E)Exponential smoothing.
Q3) The tracking signal will suggest to a manager that
A)Demand for an item is changing.
B)There is seasonality in demand.
C)A forecast mode's parameters may need adjustment.
D)All the answers are correct.
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Page 13
Chapter 12: Demand Planning: Forecasting and Demand Management
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Sample Questions
Q1) Which of the following is NOT one of the costs considered in aggregate production planning?
A)Subcontracting cost.
B)Capital equipment cost.
C)Inventory cost.
D)Firing (layoff) cost.
Q2) If a make-to-stock manufacturing firm with highly seasonal demand follows a level production strategy, which of the following is likely to be true?
A)Inventory will fluctuate significantly during the year.
B)The production rate must be set equal to the demand in the heaviest demand period, and stay at that level all year.
C)It will be difficult to keep the workforce size stable.
D)The firm must make sure that its maximum capacity is at least as high as the heaviest demand period.
Q3) Which of the following is NOT an input into the S&OP?
A)Safety Stocks
B)Spare Parts Demand
C)Promotion
D)Lot Sizing Logic.
Page 14
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Chapter 13: Sales and Operations Planning
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Sample Questions
Q1) If the planning horizon is 12 weeks, the cumulative lead time must be:
A)Greater than 12 weeks.
B)Exactly equal to 12 weeks.
C)Greater than 6 weeks.
D)Less than or equal to 12 weeks.
Q2) The positioning and replenishment of finished goods inventories at the retail level can be determined using:
A)MRP.
B)CRP.
C)DRP.
D)RFID.
Q3) A master production schedule shows the beginning inventory is 100 units, the forecast is 250 units and actual customer orders are 400 units.Using a lot-for-lot rule, what is the MPS quantity for period 1?
A)150
B)250
C)300
D)400
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15
Chapter 14: Materials and Resource Requirements Planning
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Sample Questions
Q1) Typically the resources required during a project's life are greatest in which stage of its life?
A)Planning
B)Definition
C)Completion
D)Execution
Q2) Which of the following is NOT a good reason to kill a project?
A)Consistent budget and schedule overruns.
B)Inadequate resources to complete the project successfully.
C)Personnel problems on the project.
D)The project objectives are no longer of value to the firm.
Q3) Why do businesses often NOT pursue the best mix of projects in their project portfolio?
A)Projects are selected based on criteria that are not always consistent with the business strategy.
B)Businesses do not use enough financial metrics in selecting projects.
C)Too much emphasis is placed on feasibility.
D)Selection committees neglect to use a portfolio value matrix.
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16
Chapter 15: Project Management
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Sample Questions
Q1) Task X has a most likely duration of 10 days, a best case duration of 8 days, and a worst case duration of 15 days.What is the probability that it will be completed in 10 days or less?
A)0 percent
B)50.0 percent
C)33.4 percent
D)83.4 percent
Q2) Which of the following statements best describes "crash cost"?
A)Estimated cost to reduce a project task duration by one time unit.
B)Estimated cost to reduce a project duration by one time unit.
C)Estimated cost to reduce the project schedule by one time unit.
D)Actual cost to reduce a project duration by one time unit.
E)Actual cost to change a project schedule.
Q3) An estimate of the duration of a task that is based on a weighted average of a range of possible task durations is known as:
A)Most likely duration.
B)Expected duration.
C)Worst-case duration.
D)Probabilistic duration.
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Page 17
Chapter 16: Sustainable Operations Management
preparing for the Future
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Sample Questions
Q1) When the Marriott, an international hotel chain, designs a new facility, which of the following process tools is it most likely to use?
A)Swim lanes
B)Process Flow Diagram
C)Service blueprinting
D)Physical Layout Diagram
Q2) Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers.The most appropriate mapping tool for a company such as this is called:
A)Service architecture.
B)Service blueprinting.
C)Service diagramming.
D)Service mapping.
Q3) Which of the following identifies the ultimate goal of process mapping?
A)Reduce steps in the process.
B)Reduce costs created by the process.
C)Make the desired outcome inevitable.
D)Facilitate the identification and reduction of system complexity.
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Page 18
Chapter 17: Process Mapping and Analysis
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Sample Questions
Q1) Overall, it is clear that well-managed innovation projects:
A)Apply only to manufacturing firms.
B)Increasingly involve input from multiple functions in a company.
C)Should always be executed sequentially.
D)All of these.
Q2) Which of the following statements is true regarding innovation portfolio planning?
A)Each innovation project should be evaluated on its own merits, independent of other projects a firm is pursuing
B)Product enhancement projects typically require greater resource investments than platform development projects do
C)Operations managers play different roles on different types of innovation projects
D)In order to be fair, all innovation projects should be assessed using the same metrics
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Chapter 18: Quality Improvement Tools
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Sample Questions
Q1) Safety stock exists for which of the following reasons?
A)To allow less expensive purchases by buying more.
B)To allow for transportation time.
C)To provide protection against the uncertainties of supply and demand.
D)None of these selections.
Q2) Which of the following statements is true regarding a periodic review inventory system?
A)Safety stock is not needed when periodic review systems are used.
B)The same quantity of inventory is ordered each time an order is placed.
C)Inventory replenishment orders are placed in equal increments of time.
D)None of the selections are true.
Q3) What might a company do to reduce the amount of cycle stock it holds?
A)Attempt to reduce supplier lead time.
B)Always take advantage of supplier quantity discounts.
C)Attempt to reduce demand variation.
D)Attempt to reduce order costs.
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20
Chapter 19: Advanced Methods for Project Scheduling
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Sample Questions
Q1) Which of the following statements best describes the role of sustainability measurement and reporting in many of today's firms?
A)Sustainability reporting is becoming more important, with its structure being determined by governmental regulations and requirements.
B)Sustainability reporting focuses on those issues where the reporting firm has the greatest degree of control.
C)Sustainability reporting is becoming more important with more metrics being provided by different organizations.
D)Sustainability reporting, while important, is plagued by problems involving its development and deployment and with concerns over appropriate standards.
Q2) Which of the following factors was most responsible for the breakdown of the Daimler-Benz/Chrysler merger?
A)Technology incompatibility
B)Lack of sustainability
C)Cultural incompatibility
D)Different languages
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