Strategic Management
Final Test Solutions
Course Introduction
Strategic Management is a capstone course that focuses on the formulation, implementation, and evaluation of cross-functional decisions enabling an organization to achieve its long-term objectives. Students will explore key concepts such as competitive advantage, industry analysis, strategy formulation, and strategic change, while applying analytical tools to real-world business cases. The course emphasizes the integration of management, marketing, finance, operations, and information systems, preparing students to think critically and make strategic decisions that enhance organizational performance in a dynamic global environment.
Recommended Textbook Management 8th Edition by Richard L. Daft
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21 Chapters
3481 Verified Questions
3481 Flashcards
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Page 2
Chapter 1: Managing in Turbulent Times
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT
A) command-and-control directed.
B) fast.
C) flexible.
D) adaptable.
E) relationship-oriented.
Answer: A
Q2) __________ managers are responsible for the manufacturing and marketing departments that make or sell the product or service.
A) Top
B) Line
C) First-line
D) Staff
E) Project
Answer: B
Q3) Organizational ____________________ refers to the amount of resources used to achieve an organizational goal.
Answer: efficiency
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Page 3
Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior, needs, and attitudes in the workplace as well as social interactions and group processes. A)True
B)False
Answer: True
Q2) A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) _____________________________________________.
Answer: management science perspective
Q3) According to the opening case in Chapter 2, Cemex specializes in delivering concrete in the most technologically advanced parts of the world.
A)True
B)False
Answer: False
Q4) The concept that the whole is greater than the sum of its parts is known as ____________________.
Answer: synergy
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Chapter 3: The Environment and Corporate Culture
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.
A)True
B)False
Answer: True
Q2) The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.
A)True
B)False
Answer: True
Q3) When an organization pays little attention to either cultural values or business results, it is unlikely to survive for long.
A)True
B)False
Answer: True
Q4) List the five dimensions of the general environment. Answer: Technological, sociocultural, economic, legal/political, and international.
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Chapter 4: Managing in a Global Environment
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192 Verified Questions
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Sample Questions
Q1) The degree to which people accept inequality in power among institutions, organizations, and people is called _________________________.
Q2) Cultural intelligence refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.
A)True
B)False
Q3) Ethnocentrism refers to a natural tendency of people to regard their own culture as inferior to other cultures.
A)True
B)False
Q4) The process of globalization typically passes through all of the following stages EXCEPT
A) domestic stage.
B) global stage.
C) international stage.
D) interdomestic stage.
E) multinational stage.
Q5) List three examples of a country's infrastructure.
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Chapter 5: Ethics and Social Responsibility
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) __________ responsibility is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics.
A) Ethical
B) Economic
C) Legal
D) Discretionary
E) Stakeholder
Q2) Define ethics and explain how the domain of ethics relates to law and free choice.
Q3) Companies that attempt to answer the environmental concerns of various stakeholder groups would use the ____________________ approach in shades of green.
Q4) ____________________ is the code of moral principles and values that govern the behaviors of a person or group with respect to what is right or wrong.
Q5) Most of the laws guiding human resource management are based on the individualism approach.
A)True
B)False
Q6) Explain the concept of a stakeholder and list five common stakeholders.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) Retail, manufacturing and/or service type of businesses are the primary focus of most entrepreneurs.
A)True
B)False
Q2) At Stage 3 of growth for an entrepreneurial firm, managers often are hired to take over duties performed by the owner.
A)True
B)False
Q3) Borrowing money that has to be repaid at a later date in order to start a business is
Q4) Which of these is true about the business incubator?
A) It gives up control since every business is run the same way.
B) It provides shared office space, management support services, and management advice.
C) It develops an international business.
D) It provides an established name and advertising.
E) All of these.
Q5) Name three of the four ways entrepreneurs can become business owners.
Q6) What is a business incubator? How can it help a business?
8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) The act of determining the organization goals and the means for achieving them is called goal setting.
A)True
B)False
Q2) All of the following are ways in which companies can bring about relentless drive for progress EXCEPT
A) create an environment that encourages people to experiment and learn.
B) make continuous improvement a way of life.
C) avoid stretching goals.
D) design a new role for planning staff.
E) All of these are acceptable ways.
Q3) "No food and/or drinks in the classroom" is an example of a A) procedure.
B) rule.
C) policy.
D) single-use plan.
E) project.
Q4) MBO refers to managing by opportunity. A)True
B)False
Page 9
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Chapter 8: Strategy Formulation and Implementation
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162 Verified Questions
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Sample Questions
Q1) Differentiate between strategy formulation and strategy implementation.
Q2) The assumption that a single global market exists would lead to a
A) globalization strategy.
B) multidomestic strategy.
C) diversity strategy.
D) domestic strategy.
E) liquidation strategy.
Q3) __________ pertains to the organization as a whole.
A) Business-level strategy
B) Functional-level strategy
C) Corporate-level strategy
D) Operational-level strategy
E) Competitive-level strategy
Q4) A __________ is a business activity that an organization does especially well relative to its competition is known as
A) strategy
B) synergy
C) cash cow
D) core competence
E) multidomestic
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Chapter 9: Managerial Decision Making
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153 Verified Questions
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Sample Questions
Q1) When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the conditions of __________ exists.
A) risk
B) uncertainty
C) ambiguity
D) certainty
E) problematic
Q2) The __________ style is used by people who prefer simple, clear-cut solutions to problems.
A) behavioral
B) conceptual
C) directive
D) analytical
E) classical
Q3) The recognition that people have limits on how rational they can be is known as ______________________________.
Q4) Differences among people with respect to how they perceive problems and make decisions is called _________________________.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) Sonia works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a
A) functional structure.
B) divisional structure.
C) wide span of control.
D) high degree of centralization.
E) matrix structure.
Q2) Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a __________ structure.
A) geographic
B) product
C) functional
D) matrix
E) team-based
Q3) Two contemporary approaches to departmentalization are the use of teams and groups.
A)True
B)False
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Page 12
Chapter 11: Managing Change and Innovation
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called
A) a search initiative.
B) creativity.
C) an ideal champion.
D) a great idea.
E) strategic analysis.
Q2) Open innovation means extending the search for and commercializing new ideas beyond the boundaries of the organization and the industry.
A)True
B)False
Q3) Robert has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. Robert is a good example of
A) an inventor.
B) an idea champion.
C) a sponsor.
D) a critic.
E) an in-transition employee.
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Page 13
Chapter 12: Human Resource Management
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162 Verified Questions
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Sample Questions
Q1) Describe the concept of changing social contract by differentiating between the new and the old contract.
Q2) ____________________ means using computers and telecommunications equipment to perform work from home or another remote location.
Q3) The hiring of applicants based on criteria that are not job-related is called A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.
Q4) The _____________________________________________ is developed from critical incidents pertaining to job performance. Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.
Q5) Human resource management is a matching process, integrating the federal laws with employee skills.
A)True
B)False
Q6) List the four steps in attracting an effective workforce.
Page 14
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Chapter 13: Meeting the Challenge of Diversity
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Sample Questions
Q1) Examining the organization's unwritten rules and assumptions pertaining to women and minorities is part of which of the following steps involved in building a truly diverse workplace?
A) Building a corporate culture that values diversity
B) Changing structures and policies so that they support diversity
C) Diversity awareness training
D) Changing recruitment patterns
E) All of these
Q2) Secondary dimension of diversity includes geographic location and religious beliefs.
A)True
B)False
Q3) Johnston Water Works, Inc. uses a(n) __________ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.
A) sponsoring
B) mentoring
C) expatriate
D) delegate
E) advisory
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Page 15
Chapter 14: Dynamics of Behavior in Organizations
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152 Flashcards
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Sample Questions
Q1) An individual's ____________________ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
Q2) Type A behavior pattern is characterized by all of these EXCEPT
A) impatience.
B) devotion to work.
C) aggressiveness.
D) relaxed lifestyle.
E) extreme competitiveness.
Q3) __________ refers to the tendency to see one's own personal traits in other people.
A) Perceptual defense
B) Projection
C) Stereotyping
D) The halo effect
E) Figure-ground
Q4) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the
Q5) Describe the different components of attitude using an example.
Page 16
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Chapter 15: Leadership
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155 Flashcards
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Sample Questions
Q1) Referent power is the type of power that results from political referrals.
A)True
B)False
Q2) According to research conducted at the Ohio State University, which of the following combinations produced the highest levels of performance and satisfaction?
A) High consideration and low initiating structure
B) High consideration and high commitment
C) High initiating structure and high consideration
D) High initiating structure and high commitment
E) Low consideration and low initiating structure
Q3) The __________ leader is distinguished by their ability to bring about organizational change.
A) transformational
B) participative
C) charismatic
D) achievement-oriented
E) people-oriented leader
Q4) ________________________________________ means that the leader consults with his or her subordinates about decisions.
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Chapter 16: Motivation
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Sample Questions
Q1) __________ is the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future.
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) None of these
Q2) The first two groups of needs in Aldefer's ERG theory are external and relatedness.
A)True
B)False
Q3) ____________________ rewards are given by another person, typically a manager, and include promotions and pay increases.
Q4) Differentiate between intrinsic and extrinsic rewards.
Q5) ____________________ is the value of outcomes, or attraction for outcomes, for the individual.
Q6) __________________________________________________ pertain to the frequency with which and intervals over which reinforcement occurs.
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Page 18
Chapter 17: Communication
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Sample Questions
Q1) Good listeners exhibit all of the following characteristics EXCEPT
A) asking questions.
B) having preconceptions.
C) tolerates bad habits.
D) judges content, not delivery errors.
E) all of these.
Q2) Communication is the process by which information is transmitted from the speaker to the listener.
A)True
B)False
Q3) To persuade and influence, managers connect with others primarily by using impersonal written media such as fliers and bulletins.
A)True
B)False
Q4) Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.
A)True
B)False
Q5) List the five types of upward communication.
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Chapter 18: Teamwork
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Sample Questions
Q1) When Marcus's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of
A) forming.
B) storming.
C) norming.
D) performing.
E) adjourning.
Q2) Energizing and encouraging are two common behaviors of the socioemotional role.
A)True
B)False
Q3) A formal team of employees from different departments in a mattress manufacturing plant who have the same assignment of testing the new mattresses for comfortability by laying down on the mattresses would be called a horizontal team.
A)True
B)False
Q4) A(n) ____________________ team uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals.
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Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) _________________________ refers to the number of steps taken to complete a company process.
Q2) The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.
A)True
B)False
Q3) Bureaucratic control is most consistent with
A) bottom-up budgeting.
B) top-down budgeting.
C) operational budgeting.
D) revenue budgeting.
E) horizontal budgeting.
Q4) After establishing standards of performance, according to the control model, the manager should
A) compare performance to standards.
B) get the standards approved by the supervisors and subordinates.
C) measure actual performance.
D) take corrective action.
E) provide feedback.
Q5) ____________________ can focus on events before, during, or after the process.
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Chapter 20: Information Technology and E-Business
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Sample Questions
Q1) ________________________________________ combine modern hardware and software such as word processors, desktop publishers, E-mail, and teleconferencing to handle the tasks of publishing and distributing information.
Q2) Which of these is NOT an implication of information technology, according to your text?
A) Empowered employees
B) Increased employee turnover
C) Information overload
D) Enhanced collaborations
E) Improved employee effectiveness
Q3) ____________________ is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface.
Q4) Distinguish between management information systems and operations information systems.
Q5) Organizations change the locus of knowledge by providing information to people who would not otherwise receive it through implementing IT. A)True
B)False
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Chapter 21: Operations and Value Chain Management
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Sample Questions
Q1) According to Unlocking Innovative Solutions through TECHNOLOGY in Chapter 21, PrairieStone Pharmacy is able to provide better customer service in a smaller space.
A)True
B)False
Q2) Define operations strategy and discuss the four major outcomes on which managers focus to build a highly effective operations system.
Q3) ______________________________ is the recognition of the important role of operations in organizational success and the involvement of operations managers in the organization's strategic planning.
Q4) A production technology in which computers help guide and control the manufacturing system refers to ____________________.
Q5) Inventory includes
A) finished goods.
B) work in process.
C) raw materials.
D) all of these.
E) work in process and raw materials.
Q6) Name and briefly describe the four most common types of facilities layouts.
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