Strategic Human Resource Management
Exam Answer Key
Course Introduction
Strategic Human Resource Management (SHRM) examines how human resource practices and policies can be aligned with organizational strategy to drive performance and gain a competitive advantage. This course covers the development and implementation of HR strategies, workforce planning, talent management, performance measurement, and the integration of HRM with broader business objectives. Students will analyze case studies, explore the role of HR in organizational change, and develop skills for designing HR initiatives that support long-term business success while considering ethical, legal, and global challenges.
Recommended Textbook
Human Resource Development 6th Edition by Jon M. Werner
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15 Chapters
873 Verified Questions
873 Flashcards
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Page 2
Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) In the needs assessment phase the gap can be:
A) A current deficiency
B) A new challenge that demands change
C) Both A & B above are gaps
D) None of the above are a gap
Answer: C
Q2) Specific training objectives are normally developed in the needs assessment phase.
A)True
B)False
Answer: False
Q3) Certification for HRD professionals is
A) Offered by SHRM
B) Scheduled to begin in 2010
C) The certified professional in Learning and performance
D) Offered by the US Government
Answer: C
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Chapter 2: Influences on Employee Behavior
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60 Flashcards
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Sample Questions
Q1) The employee work outcomes in the Wagner-Hollenbeck model of motivation and performance are: Desire to perform,effort,performance and motivation.
A)True
B)False
Answer: False
Q2) According to the text an organization can influence employee behavior in the following ways EXCEPT:
A) bonus pay
B) culture
C) laws and regulations
D) job design
Answer: C
Q3) The self-fulfilling prophecy is also called the Pygmalion effect
A)True
B)False
Answer: True
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Page 4
Chapter 3: Learning and HRD
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Sample Questions
Q1) Trainability is influenced by all of the following factors: motivation,ability and your level of education:
A)True
B)False
Answer: False
Q2) Expert performance is being very good at almost everything
A)True
B)False
Answer: False
Q3) In choosing between whole versus part learning:
A) Whole learning is always better than part learning
B) Part learning is always better then whole learning
C) The choice depends on the nature of the task to be learned
D) It simply does not matter which method you select
Answer: C
Q4) Experiencing negative events on the job prior to training will always decrease a trainee's motivation to learn.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Assessing HRD Needs
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Sample Questions
Q1) The three levels of needs analysis are: Strategic/organizational,task and team.
A)True
B)False
Q2) When an effort is made to discover the reasons for an employee's work performance,this is referred to as:
A) psychoanalysis
B) card sort analysis
C) summary person analysis
D) diagnostic person analysis
Q3) MBO or work planning and review systems are useful tools for assessing needs because:
A) They provide performance review data
B) They provide baseline performance data
C) They provide long-term business objectives
D) All the above are true
Q4) Which of the following is not a source of data for a task needs analysis?
A) Job descriptions
B) Job specifications
C) Corporate Mission statement
D) Observing people actually performing the job
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Chapter 5: Designing Effective HRD Programs
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Sample Questions
Q1) A firm would likely hire an outside vendor to conduct an HRD program for all of the following reasons except:
A) They do not have the time to develop an in-house program
B) They do not have the budget to develop an in-house program
C) They do not have the expertise to design an in-house program
D) They do not have an HRD department
Q2) A lesson plan is:
A) A trainers guide for the actual delivery of the training content
B) Good for handouts to trainees
C) Needed only by new, inexperienced trainers
D) Most a waste of time and paper
Q3) Subject matter expertise refers to mastery of the subject and of training.
A)True
B)False
Q4) A general lesson plan would include all of the following except:
A) Time allowed for a topic
B) Instructor activity
C) Trainee activity
D) Instructions on how to do a needs analysis
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Chapter 6: Implementing HRD Programs
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Sample Questions
Q1) On the job training (OJT)is the most common type of training found?
A)True
B)False
Q2) In using the discussion method one of the trainer's jobs is to see that only really smart people participate in the discussion.
A)True
B)False
Q3) Blended learning combines what types of instruction?
A) Technology enhanced and traditional classroom
B) Audio and video
C) Lecture and power points
D) On the job and classroom
Q4) A problem with role plays is:
A) They take too much time
B) Role players take them too seriously
C) They may be viewed as fun and not transfer to work
D) They are too difficult to develop
Q5) The three categories of training are: on the job,classroom and trial and error.
A)True
B)False
8
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Chapter 7: Evaluating HRD Programs
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Sample Questions
Q1) A case study involves training followed by post training measurement.
A)True
B)False
Q2) A proposed modification to Kirkpatrick's evaluation model is to add a fifth level beyond results to include ROI.
A)True
B)False
Q3) Goldstein has suggested that training evaluation has moved through ______ stages since the 1960's.
A) 4
B) 5
C) 2
D) 22
Q4) Confidentiality in training evaluation is not important - the trainees work for the organization already.
A)True
B)False
Q5) The CIPP framework for evaluation includes Context,Information,Process,Product
A)True
B)False
Page 9
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Chapter 8: Employee Socialization and Orientation
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Sample Questions
Q1) It is not important for an organization to continually evaluate the effectiveness of their orientation programs.
A)True
B)False
Q2) Realistic job previews increase job satisfaction because:
A) people who get these are generally paid more money
B) it keeps people with the organization, even if it is not the place for them
C) it increases their level of personal commitment to the job and the organization
D) research shows it does not increase job satisfaction
Q3) Well run orientation programs commonly contain which of the following:
A) All information is given in 1 day
B) 1 way communication from Management to the employee
C) Both technical and social information
D) A tenseness to sharpen the newcomers drive
Q4) Norms are established by the employees themselves.
A)True
B)False
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Chapter 9: Skills and Technical Training
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Sample Questions
Q1) Joint training programs involve the company and
A) The Federal Government
B) The IRS
C) A labor union
D) A University
Q2) Self efficacy is a belief that one can perform a given behavior.
A)True
B)False
Q3) Over 20% of U.S.adults can be classified as below basic in "quantitative literacy"?
A)True
B)False
Q4) Many customer service training programs are based on the idea that:
A) Good service keeps customers coming back
B) Bad service keeps customers challenged
C) Service doesn't matter to customers
D) Let the customer beware
Q5) TQM stands for Total Quality Management
A)True
B)False
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Chapter 10: Coaching and Performance Management
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Sample Questions
Q1) Performance management:
A) Involves giving annual performance evaluations
B) Incorporates goal setting
C) Means tying pay to performance evaluations
D) Focuses on the ongoing process of performance improvement
Q2) Causal attribution theory:
A) Describes the process by which people assign causes for their own and other's behavior.
B) Describes the process by which people assign causes for their own, but not other people's behavior.
C) Describes the process by which people assign causes for other people's behavior. but not their own.
D) None of the above are correct
Q3) In coaching the role of HRD managers is to:
A) Do the coaching analysis
B) Help managers become effective coaches
C) Conduct coaching discussions
D) Take primary responsibility for the process
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Chapter 11: Employee Counseling and Wellness Services
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Sample Questions
Q1) According to studies:
A) mental health is not a problem
B) mental health medical claims are almost never made
C) mental health in the US has been almost eliminated
D) almost one-quarter of US has some type of diagnosable mental disorder each year
Q2) Negative attitudes toward overweight people are widespread in the US.
A)True
B)False
Q3) The typical counseling program begins with:
A) A customer complaint
B) An employees request for time off
C) The identification of a problem
D) A supervisors disciplinary action
Q4) The Mental Health Parity Act of 1996 covers:
A) all US employers
B) only Federal and State employees
C) mental health healthcare coverage
D) both mental health and dental coverage
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Chapter 12: Career Management and Development
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55 Verified Questions
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Sample Questions
Q1) Which of the following is not a method to increase career motivation?
A) Define career plateau's
B) Enhance career insight
C) Build career identity
D) Support career self resilience
Q2) Career exploration always includes goal setting.
A)True
B)False
Q3) A career plateau means that:
A) You should retire
B) You will never get another pay raise
C) You reach the executive floor
D) Probability of further promotion is very low
Q4) In career management,which of the following is not one of the manager's roles?
A) Act as a Coach
B) Act as an Advisor
C) Act as a Disciplinarian
D) Act as an Appraiser
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Page 14
Chapter 13: Management Development
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Sample Questions
Q1) According to your text,which of the following is associated with the integrated competency model of management training?
A) planning
B) organizing
C) controlling
D) leadership
Q2) When globalizing organizations 4 types of managers are needed.These types include all of the following except:
A) Business managers
B) Production managers
C) Country managers
D) Functional managers
Q3) The DCP - Developmental Challenge Profile assesses:
A) Educational level of a manager
B) The developmental components of a job
C) The challenges of a job
D) The potential of a job
Q4) Business degrees are the most popular undergraduate degrees offered in the US.
A)True
B)False
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Chapter 14: Organization Development and Change
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Sample Questions
Q1) The role of the change agent is all of the following except:
A) Fact finder
B) Alternative identifier
C) Production Manager
D) Technical specialist
Q2) To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:
A) unfreeze them - motivate them to look at something new
B) restructure them - give them a mentor for change
C) take them to the woods (threaten punishment) to get their attention
D) have management issue a new operating manual
Q3) The most prestigious award recognizing quality in an organization is known as:
A) Department of Commerce Award
B) Malcolm Forbes Award
C) Malcolm Baldrige Award
D) Harvard Business School Award
Q4) TQM stands for Total Quality Maintenance.
A)True
B)False
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Chapter 15: HRD and Diversity: Diversity Training and Beyond
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The glass ceiling is:
A) barriers to women and minorities entering top management positions
B) a planned way companies keep women and minorities out of top management
C) the fancy ceiling in the executive wing of an office building
D) usually part of the company policy manual
Q2) Over one-half of US companies offer some form of cross-cultural training.
A)True
B)False
Q3) In 2009 the US foreign born population exceeded 12 percent of the population..
A)True
B)False
Q4) The two forms of sexual harassment are quid quo pro and hostile work environment.
A)True
B)False
Q5) Access discrimination occurs when:
A) Minorities are rejected when they apply for job
B) Training is not offered to females
C) Pay raises are not given to minorities
D) Females are harassed at work
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