Strategic Human Resource Management
Exam Solutions
Course Introduction
Strategic Human Resource Management explores the integration of human resource practices and policies with the strategic objectives of an organization to gain competitive advantage. The course examines how HR functions such as workforce planning, talent acquisition, performance management, training and development, and compensation are aligned with organizational goals, and analyzes the role of HR as a strategic partner in achieving business success. Students will engage with contemporary issues, case studies, and frameworks to understand how HR strategies can influence organizational effectiveness, enhance employee engagement, and drive sustainable growth in a rapidly changing global environment.
Recommended Textbook Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
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13 Chapters
1119 Verified Questions
1119 Flashcards
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Page 2
Chapter 1: The Strategic Role of Human Resources Management
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Rita is the HR Director of a manufacturing company.She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes, and availability of talent in the labour market for the upcoming strategic planning meeting.Rita was conducting
A) an employee engagement survey.
B) an external opportunities/threats study.
C) environmental scanning.
D) an external market survey.
E) an environmental study.
Answer: C
Q2) If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group challenged?
A) continuous skill development
B) job security
C) empowerment and challenging work
D) eldercare benefits
E) flexible work arrangements
Answer: C
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The government in each jurisdiction has created special regulatory bodies to enforce compliance with the law and aid in its interpretation.Two such bodies are the
A) human rights commission and labour unions.
B) ministry of labour and the HRSDC.
C) ministry of labour and labour unions.
D) employment equity commission and ministry of labour.
E) human rights commission and ministry of labour.
Answer: E
Q2) If a company classifies male employees as administrators and female employees doing the same work as clerks and provides different wage rates based on the classifications, the company is violating the
A) collective agreement.
B) principle of equal pay for equal work.
C) gender-based discrimination principle.
D) Income Tax Act.
E) none of the above.
Answer: B
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Chapter 3: Designing and Analyzing Jobs
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The problem of exaggeration of some activities and underplaying of others is minimized by the detailed, chronological nature of
A) a participant diary/log.
B) a position analysis questionnaire.
C) an individual interview.
D) a survey questionnaire.
E) functional job analysis.
Answer: A
Q2) Job analysis information should be verified by A) jobholder(s).
B) comparison with the procedures manual.
C) comparison with the previous job description.
D) HR department staff members.
E) speaking to co-workers.
Answer: A
Q3) Designing an organizational structure depends on the strategic goals of the company.
A)True
B)False
Answer: True
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Chapter 4: Human Resources Planning and Recruitment
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Highly educated immigrants are the predominant drivers of growth in the Canadian labour pool.
A)True
B)False
Q2) In general terms, the lower the rate of unemployment,
A) the more difficult it is to recruit employees.
B) the easier it is to fill positions.
C) the harder it is to fill skills-shortage positions.
D) the larger the labour supply.
E) the less competition there is for employees.
Q3) Nepotism
is associated with recruiting at schools. is a preference for hiring relatives of current employees. is a disadvantage associated with hiring from an online job board. can cause morale problems associated with hiring for executive positions. is a preference for hiring past colleagues of current employees; this is associated with employee referrals.
Q4) Relying on employee referrals can result in systemic discrimination.
A)True
B)False
Page 6
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Chapter 5: Selection
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Advantages of a panel interview include all of the following except that
A) they require less time overall.
B) they include varied questions pertaining to each interviewer's area of expertise.
C) the likelihood of human rights or employment equity violations is greatly reduced.
D) there is less likelihood of interviewer error.
E) there are no exceptions listed above.
Q2) Management assessment centres include activities and exercises that involve interviews and individual presentations.
A)True
B)False
Q3) Which error is of particular concern from a human rights law perspective?
A) influence of nonverbal behaviour
B) too little talking
C) playing attorney
D) contrast (candidate-order) error
E) telegraphing
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Chapter 6: Orientation and Training
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as
A) programmed learning.
B) responsive learning.
C) immediate feedback learning.
D) systematic learning.
E) on-the-job training.
Q2) Antonio owns several franchises of a successful quick-serve restaurant chain, which he manages as a single business enterprise.He built this business from the ground up, starting and then selling successful businesses in order to "buy into" the franchises.Antonio has two children, Susan and Alex, who are both now in their 20's.He would like them to take over the business from him when he retires.Susan and Alex both took the Vocational Preference Test (VPT)-Susan's type was identified as investigative and Alex's type was identified as realistic.Based on your knowledge of the VPT, assess whether Antonio should try to develop either Susan or Alex (or both) to take over the business.
Q3) Identify and briefly describe five different training techniques.
Q4) Identify and briefly describe 5 career anchors.
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Chapter 7: Performance Management
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Renu has been hired as the first human resources professional at a growing landscape architecture firm, Terrastyle Inc.The firm is currently using a formal appraisal method which lists traits such as "teamwork" and performance values ranging from "needs improvement" to "outstanding." Terrastyle is using which of the following appraisal methods?
A) critical incident method
B) behaviourally anchored rating scale
C) forced distribution method
D) graphic rating scale
E) paired comparison method
Q2) Which of the following is not an advantage of the behaviourally anchored rating scale method?
A) It is relatively consistent and reliable.
B) The critical incidents allow for clearer standards.
C) It is generally a more accurate measure of performance.
D) It is the simplest form of performance appraisal, so little supervisor time is involved in using this performance appraisal tool.
E) It provides specific behavioural examples for each trait.
Q3) Identify and briefly describe five rating scale appraisal problems.
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Page 9
Chapter 8: Strategic Pay Plans
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The Employment Equity Act provides unemployment compensation for up to 65 weeks for all Canadian workers.
A)True
B)False
Q2) There are several steps in pricing jobs with a wage curve.The first is to
A) create a wage line.
B) find the average pay for each pay grade.
C) determine the pay grade.
D) determine the pay rate for a cluster of jobs.
E) determine the rate range.
Q3) Job evaluation involves an informal and unsystematic comparison of jobs to determine the worth of one job relative to another.
A)True
B)False
Q4) The rate range is usually built around the
A) job evaluation.
B) wage line or curve.
C) performance appraisal.
D) job specialization.
E) Hay system.
Page 10
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Chapter 9: Employee Benefits and Services
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Identify and describe 5 different voluntary employer-sponsored benefits.
Q2) Employers are not required to disclose liabilities related to retiree benefits.
A)True
B)False
Q3) A type of pension plan that contains a formula for determining retirement benefits so that the actual benefits to be received are defined ahead of time is called a
A) money purchase pension plan.
B) defined contribution pension plan.
C) defined benefit pension plan.
D) deferred profit-sharing plan.
E) retirement plan.
Q4) Unlike government-provided retirement benefits, employer-sponsored pension plans are
A) restricted to deferred profit sharing.
B) easily managed.
C) invested in foreign securities.
D) pre-funded.
E) formalized.
Q5) Briefly describe five government-sponsored employee benefits in Canada.
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Chapter 10: Occupational Health and Safety
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) After a workplace accident occurs, the employer can reduce workers' compensation claims in any of the following ways except by
A) telling the worker to take as much time off as necessary.
B) filing any required accident reports.
C) making it clear to the worker that the employer is interested in the employee and his or her fears and questions.
D) providing first aid and ensuring that the injured worker gets medical attention.
E) documenting the accident.
Q2) Occupational health and safety legislation falls into three categories.One of those categories is
A) WHMIS.
B) workplace injuries.
C) rules for specific industries.
D) protective clothing.
E) safety inspections.
Q3) Safety programs based on positive reinforcement have improved safety at work.
A)True
B)False
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Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) A process that helps ensure that discipline is applied fairly and equitably is called a(n)
A) "justice and dignity" procedure.
B) wildcat strike.
C) appeals process.
D) grievance procedure.
E) management lockout.
Q2) Group termination laws require employers who are terminating a large group of employees to give them more notice than required upon termination of an individual employee.
A)True
B)False
Q3) In wrongful dismissal cases, courts generally award notice based on the following except for
A) the employee's length of service.
B) the level of the employee's job.
C) the employee's age.
D) the employee's salary.
E) the employee's family responsibilities.
Page 13
Q4) Identify the three conditions that should be present when a layoff occurs.
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Page 14
Chapter 12: Labour Relations
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Unlike conciliators and mediators, arbitrators can impose a settlement.
A)True
B)False
Q2) All of the following statements about termination of bargaining rights are true except that
A) a union is automatically decertified when a collective agreement is not negotiated within one year of certification.
B) it is possible for a labour union to notify the LRB (or equivalent) that it no longer wishes to represent the employees in a particular bargaining unit.
C) members may apply for decertification if they are dissatisfied with the performance of a union.
D) the decertification process generally involves a secret-ballot election.
E) generally, members may apply for decertification if the union has failed to negotiate a collective agreement within one year of certification.
Q3) Collective bargaining is the negotiations that take place between management and employees directly.
A)True
B)False
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15
Chapter 13: Managing Human Resources in a Global Business
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) Third-country nationals are citizens of a country other than the parent or host country.
A)True
B)False
Q2) Identify and describe the three barriers confronting new immigrants to Canada upon attempting to enter the labour force.
Q3) The number one concern when it comes to employee relocations is
A) cost projections.
B) candidate assessment.
C) relocation assistance.
D) family issues.
E) candidate selection.
Q4) An international compensation trend used to reward managers is
A) an annual bonus.
B) a lump sum bonus.
C) a piece wage incentive.
D) variable pay.
E) perquisites.
Q5) Discuss steps that can be taken to assist in the repatriation process.
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