Quality Management Test Preparation
Course Introduction
Quality Management explores the principles, practices, and tools necessary to achieve and maintain high standards of quality in products and services across diverse industries. The course covers key concepts such as total quality management (TQM), quality control, assurance, and improvement methodologies including Six Sigma and Lean. Students will learn how to implement quality management systems, use statistical techniques for process evaluation, and understand international quality standards like ISO 9001. Emphasis is placed on continuous improvement, customer satisfaction, and the role of leadership in fostering a quality-driven organizational culture.
Recommended Textbook Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer
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14 Chapters
1048 Verified Questions
1048 Flashcards
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Chapter 1: Operations and Supply Chain Strategy
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Provide examples of the transformation process that occurs while transforming inputs to outputs.
Answer: Physical properties: heat-treat metal; shape: form metal in a press; fixed dimensions: cut metal with a lathe; surface finish: shot peen the metal finish; joining parts and materials: weld two pieces of metal.Examples will vary.
Q2) A firm or supply chain that is focused on low cost will make fundamentally different choices from those made by a company or supply chain that is focused on flexibility.
A)True
B)False
Answer: True
Q3) Which of the following terms does not describe one of the four broad categories of competitive priorities that a company can pursue?
A)Cost
B)Quality
C)Marketing
D)Time/delivery
E)Flexibility
Answer: C
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Chapter 2: Quality Management
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Total quality management (TQM)is an umbrella term that is used to describe a quality management system that addresses all areas and employees of an organization,emphasizes customer satisfaction,and uses continuous improvement tools and techniques.
A)True
B)False
Answer: True
Q2) Robust quality principles are now routinely used in identifying the optimum design of product components for many complex industries.
A)True
B)False Answer: True
Q3) DMAIC,which stands for Define,Measure,Analyze,Improve,and Control,is central to Six Sigma.
A)True
B)False Answer: True
Q4) What are the four parts of the Deming cycle for continuous improvement? Answer: Plan,Do,Check,Act
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Chapter 3: New Product Development
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) A company should never evaluate whether an idea should be dropped until the new product development process is complete.
A)True
B)False
Answer: False
Q2) Being able to shop for products on the Internet or book a hotel room online is an example of
A)Radical innovation
B)Continuous innovation
C)Disruptive innovation
D)Mandatory innovation
E)Strategic innovation
Answer: A
Q3) In a low-clock-speed industry,like the chemical industry,a generation of products may last as long as 5 to 10 years.
A)True
B)False
Answer: True
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Chapter 4: Process Design and Analysis
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Sample Questions
Q1) In a paced assembly process,if station A takes 2 minutes per unit,station B takes 1 minute per unit,and station C takes 3 minutes per unit,compute the utilization for each station and identify the bottleneck.
Q2) Flow between work centers can be illustrated using from-to charts.
A)True
B)False
Q3) Draw and identify three common flowcharting symbols.
Q4) Ted's T-shirts makes custom shirts on equipment that costs $350.The material costs $8 per shirt and sells for $15 per shirt.How many shirts must be sold to break even?
Q5) Outsourcing generally gives an organization more control over the production process.
A)True
B)False
Q6) Service-oriented businesses typically experience a trade-off between the degree of sales opportunity and production efficiency.
A)True
B)False
Q7) Describe outsourcing and give two reasons why its use has increased.
Page 6
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Chapter 5: Forecasting
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Sample Questions
Q1) With a moving average,what will be the result of using a 3-day moving average instead of a 12-day moving average?
A)A more responsive forecast
B)A smoothed forecast
C)A less reactive forecast
D)A more stable forecast
E)An unequally weighted forecast
Q2) In exponential smoothing,a small value of alpha will produce a more responsive forecast than a large alpha value.
A)True
B)False
Q3) Forecasting methods should be used for products with dependent demand.
A)True
B)False
Q4) Innovative products are generally more difficult to forecast than stable products. A)True
B)False
Q5) Identify two advantages and two disadvantages of sales force planning.
Q6) Describe r,r<sup>2</sup>,and the standard error of the estimate.
Page 7
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Chapter 6: Independent Demand Inventory
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Sample Questions
Q1) What kind of demand can be derived from a "parent" item or can be a component part?
A)Independent
B)Dependent
C)Correlated
D)Aggregate
E)Intermittent
Q2) Identify a difference relating to order quantity,order timing,updating databases,and inventory size between a continuous review inventory system and a periodic review inventory system.
Q3) Which is the information system used for minimizing inventory cost?
A)ERP system
B)RFID system
C)EDI system
D)VMI system
E)EOQ system
Q4) Continuous review inventory systems are often called economic order quantity systems or Q-systems.
A)True
B)False
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Chapter 7: Dependent Demand Inventory
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Sample Questions
Q1) What are the key inputs to an MRP system?
Q2) A six-pack comprises six cans of soda.A can of soda is composed of 12 ounces of the beverage.No inventory is available.How many ounces of soda are required to deliver 325 six-packs?
Q3) A technique that offers customers incentives to shape their demand patterns refers to
A)Customer relationship management
B)Yield management
C)MRP II
D)Load reporting
E)Capacity requirements planning
Q4) Briefly describe the FOQ,POQ,and L4L lot sizing rules.
Q5) If 500 units of item 11001 are required in week 8,what is the planned order release amount and period for item 21001? On hand are 15 units of part 11001,8 of part 21001,20 of part 21002,and 75 of part 31002.
Q6) L4L lot sizes minimize inventory levels by ordering only what is needed.
A)True
B)False
Q7) Determine the quantity of part D required to build each item X.
Q8) Determine the quantity of part E required to build 100 item X.
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Chapter 8: Project Management
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Sample Questions
Q1) An activity with a duration of 8 days has an early start time of 25.Another activity has a duration of 5 days and an early start time of 25 days.Both activities precede activity
M.Activity M has a duration of 4 days.What is the early start time for activity M?
Q2) Being an expert in information integration,project scope,time management,quality management,human resources,communications,risk,and procurement are beneficial skills for what member of a project management team?
A)Project planner
B)Project sponsor
C)Project manager
D)Project accountant
E)Project auditor
Q3) Additional resources can rarely be used to speed up a project once it is behind schedule.
A)True
B)False
Q4) Determine the amount of slack in each activity.
Q5) Identify five of the critical factors in project failure.
Q6) Identify four broad categories of risk associated with projects.
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Chapter 9: Optimization and Simulation Modeling
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Sample Questions
Q1) Briefly describe the graphical method of solving a linear programming problem.
Q2) What is a translator function?
A)Converts uniformly distributed random numbers to another probability distribution
B)Translates from English to simulation language
C)Changes values to a negative amount
D)Enables computers to read FORTRAN
E)Identifies distribution of a given arrival pattern
Q3) Maximizing transportation costs between production facilities and customer locations or distribution centers is a common application of linear programming.
A)True
B)False
Q4) Which of the following is not considered to be a component of linear programming?
A)An objective function
B)Decision variables
C)Constraints
D)Nonnegativity
E)Restricted to integers
Q5) Identify three applications (types of problems)of linear programming.
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Chapter 10: Capacity Planning
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Sample Questions
Q1) A company runs an assembly line two shifts a day; however,the first shift runs the line 7.5 hours and the second shift runs the line 9 hours.The machine has a maximum output of 120 units per hour.Over the last 28 shifts,the first shift averaged 825 units a shift and the second shift averaged 972 units.Which shift better utilizes the machine?
Q2) Identify three quantitative factors for making capacity decisions.
Q3) The variability of demand will determine the amount of capacity cushion that is required.
A)True
B)False
Q4) What are the implications for utilization if the maximum capacity is increased,and everything else remains constant?
A)Utilization will stay the same
B)Utilization will increase
C)Utilization will decrease
D)Utilization will vary randomly
E)None of these options
Q5) Identify three factors that affect the estimation of capacity,and briefly describe each.
Q6) Describe the implications of either a low or high utilization rate?
Page 12
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Chapter 11: Quality Improvement Methods
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75 Flashcards
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Sample Questions
Q1) A structured process for comparing business practices is known as what?
A)Customer panels
B)Benchmarking
C)Quality circles
D)Brainstorming
E)Blogging
Q2) Critical evaluation of ideas is an important first step when brainstorming.
A)True
B)False
Q3) Air pressure must be in a tight range for the proper performance of aerosol air fresheners.Engineering specifications call for 50 psi of pressure with an upper tolerance of 55 psi and a lower tolerance of 45 psi.A sample from the previous week's production had an average 51 psi and a standard deviation of 1.5 psi.What is the capability of the process?
Q4) A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Assuming that the standard deviation of the individual data points is 0.62 and the mean of the sample averages is 78.8,compute the control limits for the
Q5) Describe three sampling techniques.
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Chapter 12: Lean Enterprise
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Sample Questions
Q1) A lean enterprise defines waste very narrowly.
A)True
B)False
Q2) What is the card that is used to control production in a lean production system called?
A)Kanban
B)JIT
C)SMED
D)Pull card
E)Takt
Q3) If a process has a takt time of 2 minutes and has 15 hours available per day spread over two shifts.What is the demand the company can satisfy per day?
Q4) Lean Six Sigma has six "laws" to make the process successful.
A)True
B)False
Q5) Identify five of the components of a lean production system.
Q6) A widget maker needs 400 style A widgets a day.The remainder of the time is used to make other style widgets.Calculate the setup time if the batch size used is 1 unit and the processing time is 1.5 minutes.
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Chapter 13: Technology and Integrated Supply Management
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Sample Questions
Q1) How is the role of technology different in services than manufacturing?
A)Less human interaction is needed
B)More general technology is needed
C)it is about the same
D)More automation is needed
E)Technology needs to be customized for Specific service opportunities
Q2) Decision support systems are primarily focused on the daily transactions at a very tactical level.
A)True
B)False
Q3) Who is responsible for the concept of Division of Labor?
A)Adam Smith
B)Frederick Taylor
C)Robert Fulton
D)Henery Ford
E)Jack Kilby
Q4) Processing technologies assist in tracking information related to the manufacturing process.
A)True
B)False
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Chapter 14: Global Supply Chain and Service Integration
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Sample Questions
Q1) As long as a sound contract is produced and requirements are clear,cultural differences should not be a limitation of offshoring.
A)True
B)False
Q2) Identify three items that should be evaluated very carefully when considering to outsource.
Q3) Which is not an example of business process outsourcing?
A)Payroll services
B)Accounts payable
C)Insurance
D)Property accounting
E)Quality audits
Q4) What is the most common reason for locating production facilities overseas?
A)Access to cheaper labor and operating costs
B)Gain access to specific skills
C)Access to additional resources
D)Exposure to new markets
E)Opportunity for financial incentives
Q5) Provide four reasons a company might have for exploring global production?
Page 16
Q6) Define the three approaches to global integration.
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